Total 15 Director/C-Level customer service manager job vacancies in d04 harbourfronttelok blangah sentosa island

Responsible for the overall performance of the designated department / accounts, delivering consistent financial growth through sustainable business strategies and operational excellence in tandem with the growth strategy of the Company. As a top management representative of the Company, continuously build strategic client relationships (new and existing), drive a high performing and stable team and promote cross collaboration with other departments.

Key Responsibilities:

• Develop and implement HR strategies that align with the organization’s objectives and business needs.
• Oversee talent acquisition processes to attract and retain top talent.
• Lead initiatives to improve employee engagement, satisfaction, and retention.
• Manage compensation, benefits, and performance appraisal systems.
• Ensure compliance with labor laws and regulatory requirements.
• Develop and monitor HR metrics to track the effectiveness of HR programs.
• Advise senior management on HR-related matters and provide strategic counsel.
• Cultivate a culture of diversity, inclusion, and continuous learning within the organization.

Requirements:

• Bachelor’s or Master’s degree in Human Resources, Business Administration, or a related field.
• 8+ years of HR experience, with at least 3 years in a leadership role.
• Will be considered for director role, depending on seniority
• Strong knowledge of labor laws and HR best practices.
• Proven ability to lead and develop teams.
• Excellent communication, decision-making, and organizational skills.
• Strategic mindset with the ability to execute at a tactical level.

Key Tasks / Responsibilities:

1. Strategic Mills Relationship Management:

• Develop and maintain strategic relationships with mills to enhance business opportunities.

1. Domestic Sales (particularly with CNOOC):

• Manage a team of 2 Business Development Managers (BDMs) focusing on domestic sales.
• Work with Strategic Mill Partners or channels in Central Asia to drive sales growth.

1. Breakthrough in Chinese CCUS and/or Geothermal:

• Lead efforts to penetrate the Chinese Carbon Capture, Utilization, and Storage (CCUS) market and/or the geothermal sector, as well as other relevant decarbonization activities.

1. Oversee Customer Service and Customer's Project Teams in Wuxi:

• Manage a team of 4 direct reports to ensure high levels of customer satisfaction and project success.

1. Asia Pacific Executive Team:

• Be an active member of the Asia Pacific Executive Team.
• Responsible for yearly budget planning, participate in strategy meetings and conduct monthly operations reviews.

Responsible for the overall performance of the designated department / accounts, delivering consistent financial growth through sustainable business strategies and operational excellence in tandem with the growth strategy of the Company. As a top management representative of the Company, continuously build strategic client relationships (new and existing), drive a high performing and stable team and promote cross collaboration with other departments.

• Drive annual revenue growth by securing multiple significant agreements with new brands across Asia.
• Develop and implement aggressive growth strategies to meet ambitious revenue goals.
• Spearhead business development efforts, identifying new opportunities with both existing and prospective clients.
• Engage with and manage client relationships at various levels, including C-suite executives.
• Negotiate terms for new engagements and renewals.
• Collaborate with the Client Services & Rewards team to achieve project objectives.
• Cultivate and expand relationships with current clients.
• Assist the Managing Director, in forming strategic alliances and partnerships.

Key Tasks / Responsibilities:

1. Strategic Mills Relationship Management:

• Develop and maintain strategic relationships with mills to enhance business opportunities.

1. Domestic Sales (particularly with CNOOC):

• Manage a team of 2 Business Development Managers (BDMs) focusing on domestic sales.
• Work with Strategic Mill Partners or channels in Central Asia to drive sales growth.

1. Breakthrough in Chinese CCUS and/or Geothermal:

• Lead efforts to penetrate the Chinese Carbon Capture, Utilization, and Storage (CCUS) market and/or the geothermal sector, as well as other relevant decarbonization activities.

1. Oversee Customer Service and Customer's Project Teams in Wuxi:

• Manage a team of 4 direct reports to ensure high levels of customer satisfaction and project success.

1. Asia Pacific Executive Team:

• Be an active member of the Asia Pacific Executive Team.
• Responsible for yearly budget planning, participate in strategy meetings and conduct monthly operations reviews.

1. Singapore Citizens or PRs are preferred;

2. It is best to have more than 6 years of work experience in BEAUTY CENTRE MANAGER OR BEAUTY PARLOUR DIRECTOR.

3. If have over 6 yeears BEAUTY PARLOUR DIRECTOR position work experiense is preferred;

4.Work 6 days a week, overtime on Saturday and Sunday, shift work system.

Interested applicant please email your resume at [email protected] or contact us at +65 86969408.

Singjob International Pte Ltd | Rainobw Deng | R1871429 | EA License No. 18C9193

THIS IS A 2-YEAR RENEWABLE / CONVERTIBLE CONTRACT ROLE.

Job Description

• Develop and implement HR strategies and initiatives aligned with the overall DCS business objectives and strategies
• Develop, review, and implement HR policies and procedures to meet organizational goals and ensure compliance with all regulatory requirements
• Analyse compensation trends and review DCS salary and compensation framework, salary structure, allowances, non-monetary recognition. Conduct salary benchmarking and job evaluations when necessary
• Support assigned departments and be responsible for the recruitment and managing of employee life cycle which includes on-boarding, employee learning and development, HR administration and off-boarding activities
• Manage DCS Talent Management Framework to ensure healthy bench strength by supporting management in identification and development of high potential and high performing employees
• Work towards creating a strong Employee Value Proposition for Talent Attraction and Retention and fostering a collaborative, engaging and service oriented culture
• Participate in cross-functional HR projects and other ad-hoc HR projects as assigned

Job Requirements

• Degree in Human Resources or equivalent with at least 10 years of HR experience. Preferably with at least 3 years of experience managing HR team.
• Excellent knowledge of local employment law, MOM regulations and HR best practices
• Resourceful, self-driven with positive attitude and strong work ethic
• Strong writing, influencing and communication skills
• Independent with strong analytical and problem-solving skills
• Proficiency with HRIS / Unit4 Prosoft software

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

Manages a major AML operations segment responsible for AML onboarding process delivery for Global Banking and Global Markets LOB. Functions managed are typically complex, directed by internal bank policies and require adherence to regulatory and compliance requirements which can involve high $ penalties and fines for non-compliance. Executes against regulatory, BSA/anti-money laundering, and economic sanctions compliance practices relevant to the manager's area of responsibility. Develops a positive and trusting relationship with key business leaders in FLU and compliance and demonstrates a strong combination of leadership skills, AML/KYC knowledge and strategic thinking. As guided by executive leadership, develops and maintains relationships with counterparts in other financial institutions, associations and regulatory officials ensuring proper communication of compliance of company and regulatory policies relevant to the manager's specific area of responsibility. Supports accountability for compliance elements of the Risk Framework, maintaining appropriate oversight of operations and vendor performance. Maintains the culture of compliance and supports the identification, escalation and timely mitigation of compliance risks. Applies knowledge and expertise to influence business managers and peers to ensure enforcement of compliance programs, balancing operational strategy within area of responsibility. May lead/coach projects or be involved in a variety of larger LOB projects. Responsible for budget/expense management, reporting and forecasting for Ares managed. Awareness of Six Sigma/Lean practices and change management preferred. Directly manages 4-8 employees that are typically subordinate supervisors or exempt specialists. Scope of management typically has 10-50 associates that may cover multiple shift/sites. Bachelor's degree or 8-10 years of Operations/compliance experience preferred, including 6-10 years supervisory experience.

Skills:

• Strong Leadership skills and proven track record of leading operations teams
• Strong knowledge of AML/KYC requirements or Economic Sanctions laws
• Ability to work accurately to tight deadlines in a demanding environment.
• Customer and Client Focus
• Interpret Relevant Laws, Rules, and Regulations
• Oral Communications
• Quality Assurance
• Decision Making
• Drives Engagement
• Influence
• Performance Management
• Relationship Building
• Analytical Thinking
• Collaboration
• Critical Thinking
• Innovative Thinking
• Problem Solving
• Familiarity with global banking and global markets products would be an advantage

The Coca-Cola Company is a 135+ years old total beverage company, offering over 500 brands in more than 200 countries and territories. We’re constantly transforming our portfolio, from reducing sugar in our drinks to bringing innovative new products to market. We’re also working to reduce our environmental impact by replenishing water and promoting recycling. With our bottling partners, we employ more than 700,000 people, helping bring economic opportunity to local communities worldwide.

Learn more at Coca-Cola Journey at www.coca-colacompany.comand follow us on Twitter (@CocaColaCo), Instagram (@thecocacolaco), Facebook (@thecocacolaco) and LinkedIn.

Position Overview:

The Senior Director, Customer and Commercial IT, APAC’s role is to lead the APAC team in supporting four operating units in the region in the deployment and adoption of data and technologies to enable our customers in accelerating recruitment and transactions. The role plays a critical role in working with stakeholders in project planning through business opportunity identification, prioritization, strategic guidance and Agile adoption for successful delivery and exploitation of IT solutions and services.

The position will report into the VP of OU Digital and Technology Services for ASEAN South Pacific and will be based out of Singapore.

Key Results

• Deliver scalable solutions that unlock business value, balancing cost, complexity & timely delivery.
• Provide innovative solutions to drive business decisions, automate processes, improve user experience.
• Ensure compliance with both company global technology stack and industry best practices and standards.

Responsibilities:

• Responsible & accountable for leading business digital transformation & solution implementation in the following areas:
• Business to Business (B2B), Business to Consumer (B2C), Direct to Consumer (D2C), Food Service Aggregators (FSA), Online to offline (O2O), Online execution survey (eRED), Payment Solutions, Sales force automation (SFA) & execution, Customer Service Excellence (RED, IoT, Vending machine, cooler, AI/Image Recognition) and Alternative channels & Routes-to-Market (RTM).
• Acting as a liaison between the global product owners, operating unit technology specialists and the operating unit commercial team for the development and implementation of new systems and enhancement of existing systems, translating business requirements into application requirements.
• Conducting cost/benefit analyses for proposed IT projects/products as input to the organization’s IT roadmap.
• Building sustainable relationships with the bottling partner(s) in the BU to drive strategic IT changes.
• Making recommendations for solutions or improvements to business processes that can be accomplished through new technology or alternative uses of existing technology.
• Evaluating new IT developments and evolving business requirements and recommending appropriate systems alternatives and/or enhancements to current systems.
• Identify potential threats for the product delivery and help to remove them.

Job Requirements

• Experience working in a networked and matrix organization.
• Working knowledge or experience in process optimization.
• Proven track record in piloting and scaling IT innovation.
• Ability to manage, mentor and upskill team members.
• Comfortable in both a leadership and team-member role.
• Stakeholder Management experience to senior executive levels. This role will require excellent communication and organizational skills, with the ability to push through ambiguity to align diverse stakeholder groups towards aligned goals.
• Creative problem solver who thrives when presented with a challenge.

Related Work Experience

• 14+ years of IT leadership / management experience.
• Experience working in multinational companies with regional, cross-functional teams is a must.
• Have completed at least one full project lifecycle of IT solution for at least 100 end-users.
• Program management, risk management and business analysis.
• Data, Digital or IT Product Management and Agile/ DevOps.
• Proven track record in piloting and scaling IT innovation.
• Proven analytical skills - can process information quickly to drive decisions in a timely manner.
• Comfort in holding team members accountable for achieving their goals.
• Leads by example, creates a sense of urgency, energy and ownership.

Qualifications

• Bachelor’s degree in computer science, Information Technology, or equivalent required

Core Competencies

• Drives Innovative Business Improvements: Develops new insights into solutions that result in organizational improvements; promotes a work environment that fosters creative thinking, innovation and rational risk-taking.
• Balances Immediate and Long-Term Priorities: Seeks to meet critical objectives while considering the impact of those decisions and activities on the ability to achieve long-term goals.
• Delivers Results: Focuses on the critical few objectives that add the most value and channels own and others' energy to consistently deliver results that meet or exceed expectations.
• Imports and Exports Good Ideas: Relentlessly seeks, shares and adopts ideas and best practices in and outside the Company and embraces change introduced by others.
• Develops and Inspires Others: Builds and maintains relationships that motivate, guide, and/or reinforce the performance of others toward goal accomplishments. Develops self and others to improve performance in current role and to prepare for future roles; seeks and provides feedback and coaching to enhance performance.
• Lives the Values: Demonstrates the values of The Coca-Cola Company through words, actions, and by example; fosters an environment that reflects

What we bring to you:

• Iconic & Innovative Brands: Our portfolio represents over 250 products with some of the most popular brands in the world, including Coca-Cola, Costa Coffee, Innocent, Simply, Fairlife & Topo Chico.
• Expansive & Diverse Customers: We work with a diversified group of customers which range from retail & grocery outlets, theme parks, movie theatres, restaurant
• Purpose Driven: Purpose driven approach that empowers our people to protect the environment and communities we serve while delivering safe & quality products.
• Global Connections: Allows you to develop, enhance and maintain global connections that allow us to move faster and learn from others.
• Community of Belonging: We’re an organization that believes our ability to continually grow and build the right atmosphere where people feel safe and empowered, lets you bring your best self to work.

Our Purpose and Growth Culture:

We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviours – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years.

- Assist Director with necessary paperwork & secretarial work

- Answer and reply to telephone & email enquiries

- Arrange for survey

- Prepare quotations & tender documents

- Correspondence with clients and support the sales team

- Move presentation & management

- Project management

- Prepare folder with necessary documents for individual move

- Update system and liaise with Sales Personnel / Operation Staff / Warehouse Staff for move matters

- Closure of files (all documents are in order and payment received)

- And all other ad-hoc jobs pertaining to local / office / corporate moves

- Compliance with ISO 9001:2015 & FIDI standards

OPERATIONS DIRECTOR

Job Description:

- Responsible for overseeing all aspects of company operations, ensuring smooth and efficient functioning.

- Develop and implement strategic plans to achieve operations goals and objectives.

- Manage and coordinate the daily operations, including safety and equipments maintenance.

- Supervise and support department heads/managers.

- Monitor and control budgetary expenses to ensure financial stability and profitability.

OPERATIONS DIRECTOR

Job Description:

- Responsible for overseeing all aspects of company operations, ensuring smooth and efficient functioning.

- Develop and implement strategic plans to achieve operations goals and objectives.

- Manage and coordinate the daily operations, including safety and equipments maintenance.

- Supervise and support department heads/managers.

- Monitor and control budgetary expenses to ensure financial stability and profitability.

Responsible for the overall performance of the designated department / accounts, delivering consistent financial growth through sustainable business strategies and operational excellence in tandem with the growth strategy of the Company. As a top management representative of the Company, continuously build strategic client relationships (new and existing), drive a high performing and stable team and promote cross collaboration with other departments.

ABOUT THE NATIONAL INSTITUTE OF EDUCATION (NIE)

The National Institute of Education (NIE), Singapore, is Singapore’s national teacher education institute and we are proud to be an integral part of the nation’s education service. We play a key role in the preparation of teachers and in the provision of teacher professional and school leadership development programmes. We are committed to our vision of being An Institute of Distinction: Leading the Future of Education and our mission to Inspire Learning, Transform Teaching and Advance Research. Read more about NIE here.

NIE invites suitable applications for the position of Manager / Assistant Director, Buildings & Facilities Management Projects in the Development & Estate Department. This is a 3-year contract position.

Manager / Assistant Director, Buildings & Facilities Management Projects (Development & Estate Department) [NIE]

Assist Head of the Development & Estate Department in the facility planning, facility development, renovation and upgrading of campus buildings and facilities and improvement/ addition & alteration (A&A) works. He/ she will also assist in operation, maintenance (facilities management) of campus buildings, infrastructures, and facilities.

Responsibilities:

· Responsible for overseeing project completion within the allocated budget and ensuring the realization of design intents.

· Conduct thorough assessment to determine the user's requirements for the project, encompassing their needs, preferences, desired timeline for completion, and the available funding sources.

· Appoint and oversee a team of consultants to guide the project design process, including architects, engineers, and other professionals as required.

· Engage consultants to develop cost estimates and prepare necessary documentation for tender procurement.

· Manage the procurement process by soliciting and evaluating contractor bids, ultimately providing a recommendation for the contract award.

· Manage and process any changes to the project's scope or budget that may arise during construction.

· Monitor the progress of construction work on a regular basis to ensure the project stays on schedule and proactively identify any potential issues that may arise.

· Ensure that all safety regulatory requirements and guidelines are adhered to and are in accordance with the proper governing authorities including the safety regulators and government laws in executing the projects.

· Conducting regular on-site supervision to ensure the work is carried out safely and maintains a high level of quality.

· Oversee the administration of the construction contract, which entails managing payments, change orders, and other contractual obligations between the project team and the contractor.

· Manages and supervises space planning matters.

· Plan, design, execute and supervise the required Renovation and Redecoration (R&R) works and A&A works.

· Assist in operation, maintenance (facilities management) of campus buildings, infrastructures, and facilities in Architectural and Building matters.

· Manage and execute other duties and responsibilities from time to time that are assigned by the Head and/ or the Institute.

Requirements:

· A University degree in architecture / building / civil and structural engineering / project management with at least 10 years of relevant working experience in construction management, project management, facilities management / real estate development or equivalent.

· Adequate knowledge in building construction and proficiency in reading construction drawings.

· Good project management skills, including expertise in project planning, budgeting, scheduling, risk management, and stakeholder engagement.

· Strong technical skills for checking and supervising professional consultants and various contractors. Seeks continuous improvement to design and processes through consistently challenging the status quo or value engineering the optimum solutions.

· Proficient in using AutoCAD / REVIT for design purposes.

· Adequate knowledge of procurement and construction contract administration.

· Self-motivated, with a positive working attitude, with ability to work with ambiguity and agility and a strong focus on customer satisfaction and stakeholder engagement.

· Strong team-player and demonstrate excellent interpersonal, communication, and leadership skills.

· Good analytical and problem-solving and critical thinking skills

Closing Date

The closing date of the advertisement is 23 February 2024.

We regret that only shortlisted candidates will be notified.

Other Information

NIE staff can take chartered buses at their own expense from or near their homes to NIE campus. This is subject to the availability of seats.