Total 1,611 customer service manager job vacancies in D03 Queenstown, Tiong Bahru

Job Description:

▪ Attend show rounds or site visits

▪ Prepare tender proposal write up and accurate costing and price calculations within stipulated deadlines

▪ Plan, deliver, and submit tenders in a timely and professional manner

▪ Prepare ad hoc quotations

▪ Prepare and present effective sales presentations

▪ Follow up with business opportunities and new sales channel

▪ Manage existing and potential client portfolio

▪ Monitor contract renewal and follow up with clients on renewal needs

▪ Manage ERP system and work closely with accounts to ensure system is in line with department requirements

Job Requirement:

▪ 2 years’ experience as Business Development Executive

▪ Tender preparation and submission experience

▪ Quotation preparation and submission experience

▪ Presentation experiences

▪ Client management experience

▪ Meticulous and team player

We are looking for a Manager with sufficient professional experience and stature to fulfill a specialist role that can contribute to the development of the clinical trial program within National Cancer Centre Singapore. The role will mainly assist our Clinical Trials Office to review and finalize contracts related to clinical trials for the Division of Clinical Trials & Epidemiological Sciences (CTE).

Main Duties:

• Assist to review clinical trial contracts and work closely with the SingHealth Legal Department to negotiate agreement terms with commercial sponsors, CROs, academic institutions or international trial groups.
• Assist in checking hard copy contract documents and obtaining signatures from the NCCS’s signatories.
• Keep track of agreement timelines and chase for replies if a party has not replied for the past two weeks.
• Supervise and provide advice to the executives of the Feasibility Team in NDA negotiation and to act as back-up for such review and negotiation during manpower shortage.
• Assist in approving online payments in APIMS, training applications in People’s Connexion and any other online applications assigned.
• Help to oversee financial and insurance reporting to CTCC as well as annual NMRC reporting.
• Assist in submission and updating of the clinicaltrials.gov, check and approve archiving costs and payment to archiving company and MRO.
• File and maintain executed contracts and ensure these are stored securely to maintain confidentiality and prevent loss or damage.
• Perform any other duties assigned by the supervisors or the Clinical Trials Office higher management staff

Main Requirements:

• A recognised degree, with at least 10 years of relevant experience in negotiating clinical trial contacts or research study contracts as well as experience in staff supervision.
• Preference for individuals with good knowledge of clinical trial conduct procedures.
• Well versed in relevant laws and regulations applicable to trial conduct including HBRA, Health Products and Medicines Act, Health Product (Clinical Trial) Regulation, PDPA and ICH GCP.
• Strong communication and writing skills, good command of language, good people skills and strong ability to be a good team player.
• Strong leadership and management skills.
• Meticulous, sharp and driven

Job description

The incumbent will be responsible for the following:

• Ensure accuracy, completeness and timeliness of accounting records to meet all internal and external reporting requirements.
• Drive improvements in quality of financial and business analyses in order to guide all leaders in decision making and performance monitoring; and ensure that appropriate measures are taken to achieve financial and strategic business objectives.
• Drive improvements in budgeting and forecasting process for cost control.
• Drive improvements in business processes and internal controls to ensure compliance with corporate policies and procedures.
• Proactively identify and mitigate operational and financial risks.
• Fulfill external and internal audit requirements and determine proper remediating actions in response to audit findings and recommendations.
• Manage the statutory and reporting requirements under Charities Accounting Standards.
• Provide financial advice and perspective to assist the development and implementation of long-term business plans and strategies, and the subsequent assessment of the effectiveness and achievements against targets and objectives.
• Review all capital expenditures to ensure compliance with the relevant policies and business and financial justifications are sound.
• Interact across organizational hierarchy & functions and with clients, bankers, local authorities, and other stakeholders.
• Develop and enhance the capability and skills of finance staff in order to upgrade the finance function to meet the future organization needs.

Job requirements:

• A qualified CA or CPA with between 7 to 10 years of experience in the field of Finance.
• University degree in Accounting and/or Business Management.
• Demonstrated track record in leading a finance function.
• Experience in working in a medium to large charity will be a plus.
• Excellent engagement and communication skills.
• Proven ability to inspire and manage teams, both directly and through a matrix management structure.
• Highly organized with an excellent ability to manage multiple priorities under pressure and tight deadlines with minimum supervision.
• Knowledge in Singapore Financial Reporting Standards, Charity Accounting Standards, and other relevant statutory regulations.
• Experience in enhancement of existing finance systems in an order to automate work processes.

Note: Only Shortlisted Candidates Will Be Notified.

Overseeing of staff, keeping track of stock to ensure that the store is able to meet demand and monitoring trends to maximise sales in line.Manager will have to look after store, motivate staff to achieve sales targets, organise promotional events and monitor industry trends.Recruit, train and supervise staff .Also have to recruit and train new employees. Before beginning the recruitment process, they might first have to orientate the staff around the company and go through the company protocols. Upkeep with bookkeeping,handling cash flow, bring in revenue. Ordering of stocks ,keep track of expiry dates.

Job Description

• Handle full set of accounts, ensuring compliance with current accounting practices.
• Oversee daily accounting and finance operations, including but not limited to:
• Purchasing and payables
• Cash receipts and receivables
• Intercompany balance and transaction reconciliation
• Bank reconciliation
• Maintenance of Fixed Asset Registry and other asset and liabilities schedules
• Perform group consolidation to streamline financial reporting.
• Monthly review of entities’ and group's receivables, ensuring conformity to IFRS 15 and IFRS 109.
• Monthly review of entities’ and group's leases, ensuring conformity to IFRS 116.
• Prepare, review, and analyze monthly management reports, variance analysis, and commentaries against budget, forecast, and prior periods.
• Ensure timely preparation of Financial Statements, management reporting, cash flow, budget, and audited financial statements by Entity and Group.
• Check and ensure all audit schedules, payment vouchers, invoices, and credit notes are in order.
• Liaise with auditors, tax agents, corporate secretary, and bankers for all financial accounting matters.
• Manage and coordinate with outsourced accountants including but not limited to Australia and Japan.
• Possess knowledge of trust structures in Australia and Japan, a significant plus.
• Handle any other adhoc requests by the Head of Finance.

Job Requirements:

• Minimum Degree in Accounting with at least 5 years of relevant working experience.
• Proficient in using finance systems and MS Excel.
• Strong leadership, communication, and interpersonal skills.
• Positive mindset and open to taking up new challenges.
• Project management skills.
• High analytical and problem-solving skills.
• Critical thinker with intellectual curiosity and strong professional judgment.
• Self-motivated individual with an initiative mindset.
• Able to work independently or as a team player.
• Applicants with CA, CPA, or ACCA qualifications are a plus.
• Applicants with international, real estate, or relevant audit background are preferable.

Lung cancer is one of the most common cancers in Singapore. There are many unmet needs of patients coping with lung cancer. Lung Cancer Education and Advocacy for Patients (LEAP) was launched in 2019 with the aim to educate, support and empower our patients. As the patients’ voices and experiences are integral to advancing lung cancer care, LEAP has set up a patient advocate council to keep educational and research efforts patient-centric, improve patient journeys and provide holistic care.

As the council increasingly engages the local, regional and international stakeholders, a patient advocate council manager is vital to its success. LEAP is looking for an experienced, nimble and enthusiastic advocacy manager, who can enable the council’s growth and amplify the impact of its initiatives.

Responsibilities:

• Engage and collaborate with a core groups of patient advocates to address critical issues and seek solutions relating to lung cancer care
• Build and manage strategic relationships with various local and international patient advocacy organisations, medical associations, industry partners and government bodies
• Foster patient centric focus in lung cancer research, education and care by enabling opportunities for patient participation and collaboration

Requirements:

• Degree in healthcare, business, marketing, health economics or closely related discipline
• At least 3 years of experience in relevant healthcare, pharmaceutical or advocacy field
• Prior experience in engaging patient organisations, pharmaceutical industry or government bodies is highly desired
• Excellent interpersonal and communication skills - able to engage with all levels of stakeholders
• Possess good organizational skills and a strong interest in finding solutions and improving health outcomes for patients
• Proactive, self-motivated with a solution-oriented mindset
• Expert command of language both written and spoken
• Keen passion for advocacy

The Manager (CTE-CTO) shall have sufficient professional experience to fulfill a specialist role in contributing to the development of the clinical trial program at NCCS. The Manager shall also assist the Senior Manager / Principal Clinical Research Coordinator (PCRC) to plan and manage the operations of the Clinical Trials Office (CTO) of the Division of Clinical Trials & Epidemiological Sciences (CTE).

The Manager has to ensure that clinical trials are performed in accordance with applicable guidelines such as the protocol, Good Clinical Practice (GCP) Guidelines, all applicable regulatory requirements and the Clinical Trials office’ Standard Operating Procedures.

Major Duties And Responsibilities (90%)

• Obtain sufficient information from study protocols and industry sponsors, obtain costings from relevant divisions/departments involved and assist in budget drafting for studies. Negotiate with the sponsors on the pricing and the type or number of patient assessments to be included in the budget.
• Assist Senior Manager / Principal Clinical Research Coordinator (PCRC) to create training plan for CTE-CTO. The Manager shall be involved in the training of staff and recommend staff for external courses. The Manager will monitor the progress and outcome of training to ensure competency, obtain feedback and ensure documentation of all training provided.
• Assist to ensure proper supervision of staff and operations of CTE-CTO. This includes monitoring of individual work progress and providing assistance whenever necessary, solving and giving advice on problems associated with procedures, communications, teamwork or working relations with other departments, time management, limited resources etc.
• Assist in ensuring that CTE-CTO has sufficient Standard Operating Procedures (SOPs) to guide its operations. The Manager shall write SOPs or supervise the drafting of SOPs for CTE-CTO.

Minor Duties And Responsibilities (10%)

• The Manager may be involved in drafting and reviewing of department P&Ps.
• Perform any other duties assigned by the supervisors or the Clinical Trials Office higher management staff

Requirements:

• A recognised degree, with at least 10 – 15 years of relevant healthcare or research setting.
• Possess breadth of knowledge and experience in relevant research regulations (HBRA, Health Products and Medicines Act) and Good Clinical Practice.
• Strong communication skills, good EQ, strong ability to be a good team player.
• Strong leadership and management skills.
• Meticulous and responsive with excellent communication and writing skills.

Job Responsibilities:

• Handle calls and emails promptly by providing accurate and timely information, alternatives and solutions to customers on relevant products and services
• Respond to customers' queries and concerns with the aim of achieving first call resolution satisfactorily
• Depending on the projects assigned, candidates may be required to perform cross selling and upselling of products and services to existing customers and prospects

Requirements:

• Able to communicate fluently in English and at least one other language to attend to non-English speaking customers
• Prior experience in a call centre environment is preferred
• Candidates with prior customer service experience in other businesses and operations may be considered as well
• Possesses a customer service mind set and is able to empathise with customers and quickly grasp the issues they’re facing

KEY ROLE & FUNCTIONS

1. STANDARD OPERATING PROCEDURES

• Monitors all FOH operations, customer service and reservation system ensure all team members are following the 1 Group SOP, meeting the local safety and health standard.
• Follows and maintains highest quality standard of guest over all experience focusing on the 5 cores of Guest Satisfaction:
• Taste, Quality and Presentation of the Food and Beverage served.
• Friendliness and Attentiveness of the FOH team.
• Speed of Service
• Cleanliness and Atmosphere of both internal and external.
• Provide the Go-The-Extra-Mile Service
• Practice 100% table visit and ensuring that every guest walks out satisfied.
• Complete the daily checklist. Checks and maintains the overall general cleanliness of the outlet – floor, walls, ceiling, vents, windows and doors. Daily walk thru in ensuring the premises maintain the highest standard in providing both employee and guest a safe and healthy environment. Report all repair and maintenance issue immediately.
• Checks and updates all Point of Sales (POS) materials: - menus, tent cards, kids’ menus and promotion posters.
• Strict compliance of Operation Hours at all time.

2. GUEST MANAGEMENT (Primary Role)

• Manage all the key reservation systems and tools:
• Sevenrooms, Chope, Quandoo – Managing the usage of Sevenrooms, Chope and Quandoo reservation portal for the outlet. Ensure that reservation portal is working properly for both the guests and staff to book and use respectively. Availability of tables should continuously be monitored and updated based on the outlet’s operation timing, special events, marketing events and other big groups booking. Review and monitor website, update menu, reservation time and ensure all promotions are up to date.
• TripleSeat – Review and update the reservation bookings based on the updated events calendar on Tripleseat. Responsible in blocking, booking and updating of big groups reservation inside Tripleseat portal.
• Main phone lines – Ensuring that main phone lines are working well for the customer’s call and enquiries. Attending to all calls promptly and be able to provide informative answers.
• WhatsApp Business App / Mobile phone lines - Ensuring that mobile phone lines and WhatsApp business app are working well for the customers’ call, messages and enquiries. Attending to all guests calls and messages promptly. Blasting out promotions strategically and professionally to the customers through WhatsApp Business messages.
• Reservation Email - Ensuring that reservation email is working well. Replying and attending to all email enquiries efficiently and professionally.
• Managing all the key reservation system efficiently and understanding the importance of phone calls = reservation = revenue.
• Manage table management and reservation allocations efficiently and systematically.
• Manage the day to day operations starting from welcoming guests, ushering guests to their respective seats and tables and attending to their queries.

3. SALES REPRESENTATIVE

• Taking the lead on big group sales strategy and coordination. Managing all enquiries efficiently using the most effective approaches engaging with the guest, ensuring that all group bookings requirements and F&B package customization are attended to. Close coordination with head chef on menu planning, special request, price and food tasting (for high spenders).
• Coordinating with Sales planner on all small group enquiries that have not meet the minimum spending requirement.
• Planning all big group reservation and collection of deposits, achieving the big group sales target, Update the Concierge Manager by updating the big group tracking on a weekly and monthly basis.

4. MARKETING REPRESENTATIVE

• Close coordination with respective Marketing Executive in ensuring the marketing initiative, activation and execution are well briefed to the team members. All marketing mechanics such as poster and tents card are properly managed and available for the guest.
• Responsible in marketing initiative by promotions and blasting out of EDMS and offers to guests with the usage of emails or WhatsApp messages.
• Drive the S&M initiative to ensure that it increases foot traffic and contributes to additional revenue.

5. ADMINISTRATIVE MANAGEMENT

• Manage the compilation of all guest database on a weekly basis and forward to the marketing team every Sunday for the master lists.
• Management of feedback forms collections and compilation.
• Ensuring that thank you notes are sent out to the guests after their visit in the outlet through either WhatsApp messages or email.
• Handles any special menu printing and formatting for any guests that requires any special dietary restrictions.
• Responsible in producing the weekly/monthly reservation reports and analysis to the concierge manager for customer analysis.

6. PEOPLE MANAGEMENT & TRAINING

• Creating a healthy fun working environment through positive leadership and good management skills; leading by example. An Assistant Concierge Manager, should be able to resolve all issues professionally making the best decision best for the business.
• Ensure all customer service officers fulfills their set of designated responsibilities while ensuring that all service standards are carried out efficiently.
• Assisting the Concierge Manger in training Concierge team and product knowledge. Ensure training materials are updated consistently, weekly training and hour commitment.

We are looking out for BDMs / Senior BDMs to grow our business, and help our clients enhance their capabilities.

Do you want to be rewarded financially for your efforts?

Do you want to sell solutions that have withstood the test of time?

Do you want to work in a company that invests in developing their people?

If the answer is “yes” to all 3 questions, send us your application. We would love to meet you.

Job Description

• Build and develop new and existing sales channels.
• Arrange business meetings with prospective clients.
• Identify clients’ needs and promote services provided by Beacon to address their needs.
• Prepare proposals, follow up and conduct sales presentations to prospective clients
• Manage and maintain relationships with existing customers
• (SBDM role) Lead and guide other BDMs.

Requirements:

• Insatiable appetite for generating new business and exceeding targets
• Competent in conducting presentations to clients
• Good in building relationships with clients
• Excellent communication (written and spoken) and interpersonal skills
• Diploma or Degree (in relevant disciplines)
• (BDM role) Min 2 years of solid experience in B2B sales of service solutions
• (SBDM role) 5-year sales experience in industries similar with Beacon
• (SBDM role) Thinks strategically and analytically
• (SBDM role) Able to coach and guide team members to bring in results

As a Patient Service Associate, you will deliver friendly and efficient customer service and create a warm and welcoming atmosphere for all internal and external customers / patients, with the key aim of providing excellent patient care and satisfaction.

Duties & Responsibilities

• Ensure clinic’s operational readiness

• Register patients and book appointments accordingly

• Perform cashiering duties, attend to and manage patients’ enquiries

• Provide chaperone assistance to doctors/nurses and prepare consultation documents

• Assist clinic/nurse manager in administrative duties

• Perform any other ad-hoc duties and responsibilities that may be assigned from time to time

Requirements

• Candidate must possess at least “O” Levels/Diploma

• Proficient in computer skills

• Team player with good communication and interpersonal skills

• Able to multitask and work in a fast-paced environment

• Candidates should be comfortable/flexible with working in a hospital setting and in different clinics when needed

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading

Service Co-ordinator is responsible for the day to day handling of all the incoming local services, key point of contact for the key customers and arranging worldwide services. Part of a global team providing 24/7 service and key part of frontline team.

1/ Coordination Tasks

• Handling of all incoming service requests and spare parts sales processing
• Reviewing e-mails and prioritising responses taking into account time scales, time differences, shipment of spares, urgency, commitments to customers and outside assistance (Suppliers, Tech Support, Purchasing, Sales and Finance)
• Liaising with ships agents worldwide to arrange the attendance and shipment of parts.
• Responsible for service confirmation, quotations of worldwide services rates to customers including expenses and checking availability of spares.
• Work closely with Service Supervisor/engineers to plan the local services.
• Responsible for agreeing scope of work and charge point with customer. Ensuring the relevant purchase order is received if necessary.
• Check customer financial data and if necessary prepare a pro-forma invoice and payment in advance
• Liaising with Shipping Dept to arrange delivery of spares within given time scales, port location, local limitations etc.
• Responsible for providing feedback/outcome of service to customer and providing solutions for follow-up services.
• Arranging returns for defective and unused parts via RMA process.
• Working with Sales to organize installation projects and informing them of any retrofit opportunities.
• Working together with your team on WIP reduction
• Attending team meetings
• Passing enquires to the relevant depts. i.e. Sales, Spares and Supplier Vendor Forms
• Provide cover during staff shortages
• Prepare costing for final invoicing

2/ Admin Tasks

• Maintain Service e-mail database
• Processing service orders to ensure file is accurate and complete with all relevant documents, so it may be passed to invoicing.
• Provide KPI data
• Preparation of pro-forma invoices where Payment in Advance is required.
• Maintaining the Installation Report Drive.
• Maintaining the service jobs spreadsheet.
• Ensuring ships equipment list is kept up to date and informing Warranty Dept of any changes.
• Any other relevant task to the job

Please be aware that we require satisfactory pre-employment evidence and checks before you can commence employment with us.

• Supporting local sales and Malaysia deliveries (order processing, quotation , delivery arrangement)
• Coordinate with 3PL with orders release and arrange transportation
• Supporting the Singapore and Malaysia sales in liaising with customers, providing timely and accurate execution of customers' needs including sample requests
• Follow on orders and ensure sufficient inventory for customers Inventory management (and disposal of inventory , if required)
• Participation of survey requested by the Department of Statistics
• Provide weekly Sales and inventory reports
• Arrangement for blending and drumming activities

Roles and Responsibilities

• To manager and lead Project Admin’s, site workers & Site Manager
• Overseeing the full project lifecycle together with studying and understanding the customer needs from time to time.
• Design, implementation and installation of Pipeline and ​Manholes ​
• Arrange for Site Preconstruction Survey , and to prepare and submit the project budgeting
• Facilitate active communication with client​'s​ Project
• Prepare and submit the weekly work progress report.
• Attend & resolve on site issues
• To visit site regularly to ensure the works meets deadline and attest the PTW’s everyday and to ensure workplace safety and health.
• To conduct the morning tool box meeting at the workers dormitory.
• Managing & address workers concern & resolve it immediately.
• To check and verify the workers OT for their salary
• To plan and arrange for site work materials, manpower, equipment and lorries.
• To track and monitor the everyday necessary site work materials to prevent from no stock issues and to make sure to keep the sufficient materials in store.
• Conduct weekly meetings ​​with the internal site team
• Coordinating with Authorities regarding to the site-related work approvals and follow up.
• Preparation of monthly budget and monitor the projects closely in order to make sure the project not exceeding the budget.
• Verification of claim submission documents to projects
• Preparation of quotation and tender submission.
• To monitor and track the costs, budget and the completion for all the projects.
• Any other adhoc duties as assigned.

Requirement:

• Degree or any similar qualification
• Minimum 4 years experience
• Engineering or similar industry will be preferred
• Willing to be on standby on weekends,PH etc for any work related issue

Roles & Responsibilities

• To manage & lead project admin's site workers & site manager
• Overseeing the full project lifecycle together with studying and understadning the customer needs from time to time
• Design, implementation & installation of pipeline & Manholes
• Arrange for site preconstruction survey, and to prepare and submit the project budgeting
• Facilitate active communication with clients project
• Prepare and submit the weekly work progress report
• Attend & resolve on site issues
• To visit site regulary to ensure workplace safety and health
• Managing & address workers concern and resolve it immediately
• Conduct weekly meetings with the internal site team
• Preparation of monthly budget and monitor the project closely in order to make sure the project not exceeding the budget
• vertification of claim submission documents to project

Requirement

• Degree/Diploma or any similar qualification
• Min 4 years experience
• Engineering or similar industry will be preferred
• Willing to be on standby on weekends, PH etc for any work related issue.

Financial Adviser / Wealth Manager

Choosing this career can make a massive impact on your life in the next 5 to 10 years, as all the success stories of our top financial advisers and wealth managers have shown.

How do you know if this is the right opportunity for you? Ask yourself:

• Want to earn unrestricted income and be rewarded according to the effort you put in?
• Like to control your hours, which clients to advise, and what kind of financial expert to become?
• Do you have ambition, an entrepreneurial mindset, believe in working hard AND smart?

If you answered yes to all the above, then the next exciting success story we tell could be yours…

Ready to become a Winner in Life? Send your resume to [email protected]

Responsibilities

• Providing financial advice and service to individual and corporate clients on wealth accumulation and protection, investments, corporate solutions, risk management, mortgage optimisation, tax, estate, and legacy planning.

Requirements

• Diploma (at least 900 hours of coursework) or Degree holder
• Experience in Sales, Marketing, Business Development, Client Servicing, Relationship Management, or Account Management would be an advantage.
• Ambitious, results-driven, hardworking, able to work independently, meticulous, and coachable.
• Strong communication and interpersonal skills, ability to build rapport and build client relationships with a positive and engaging personality.

Benefits

• Salaried or fixed allowance scheme available for qualified candidates.
• Proven system that allows you to achieve a five-figure monthly income in your first year and fast track to Manager to lead a team in your second.
• Recurring and multiple streams of income through commissions, bonuses, and renewal schemes.
• Flexible working hours, choose which clients to serve, and what kind of specialist to be.
• Qualify for multiple free trips to popular world-wide destinations every year.
• Industry and company recognition, such as Million Dollar Round Table (MDRT), Court of the Table (COT) and Top of the Table (TOT).
• Continuous professional growth through a comprehensive training and development programs.
• Dedicated marketing support to generate warm sales leads and grow your business.
• Transform into a leader and entrepreneur by building your own financial services company.
• Engage in meaningful work and a rewarding lifestyle that truly benefits and adds value to the lives of people and communities.

About CO Wealth Advisory

We are next generation Financial Advisers that deploy a Premier Wealth Service model that goes beyond traditional insurance to offer our regional High-Net-Worth, Mass Affluent and Corporate clients a holistic suite of financial solutions for all their personal and commercial needs.

We are an award-winning and top performing district of 20 years with AIA Singapore that embodies ownership, excellence, and prestige. Our people and culture are wholesome and collaborative, emphasising teamwork, trust, and tolerance.

About AIA Group

AIA Singapore is part of the AIA Group, the biggest independent insurance group in the Asia Pacific with a presence across 18 markets and listed on the Hong Kong stock exchange. A reputable and instantly recognisable brand backed by a 100-year history, and well known for providing unrivalled training and support in the industry.

We are purpose-driven to help people live Healthier, Longer, Better, Lives by making a significant, positive impact for the communities we serve across Asia.

Communication is key to running a successful store. Create and maintain the right systems in place to ensure all staff can effectively communicate with each other, both on and off the shop floor.

Lead from the front and demonstrate 5* Customer Experience yourself while on the shop floor. Be aware of your shop floor at all times through observing and listening to the consultations taking place.

Providing clear and consistent feedback and direction to the team on their customer experience is key to shop floor leadership. Ensure work is delegated throughout the management team in order to maximise your time spent on the shop floor.

Provide regular learning, coaching and reviews for your team to allow them to consistently deliver 5* customer experience. This includes working with them on their product knowledge, brand awareness, and customer interaction skills. How often development takes place is up to you and the management team - every day is an learning opportunity.

Encourage, respect and look after one another. Hold each other up so that your place of work is a supportive environment.

Drive sales through understanding and analysing your business drivers (including average sale, conversion, Candy Shop Reports).

Communicating business results with the team, and implementing new plans and ideas will be key to improved results.

Ensure your shop is well looked after. Keep the shop floor clean, tidy, & well merchandised and your stock fresh for our customers, and all back of house areas as clean, safe, and pleasant as you can for the team.

Make sure all staff members follow appropriate cash handling and banking procedures, to ensure all money is kept safe.

Contribute to the vision of your shop, by creating & supporting “top box” goals for the shop and team.

You should develop the Supervisors to become strong leaders, ensuring they have the right skills to develop the team and contribute to the management of the business.

We are looking for part-timer (Student preferable) who can cover during the period below:

• 28 Feb - 08 Mar

Job Scope:

• Manage customer enquiries through telephone, email and social media support
• Provide before and after sales service and consultation to all potential customers
• Prepare quotations, invoice generation and payment collections
• Supports daily operations from time to time
• Other adhoc duties as assigned by superior

Job Requirement:

• Customer service focus and deliver professionally on brand experience
• Friendly and pleasant disposition, self-motivated and service oriented mindset
• Strong communication and interpersonal skills
• Attention to details, excellent team player and able to multi-task in a dynamic work environment
• Good administrative and organizing skills
• Proficient in Microsoft Office (Excel, Words)
• Sitelink knowledge a plus
• Minimum Diploma with at least 2 years of sales and customer service experience

Part-time Salary: $12.00 - $14.00 per hour

Job Description:

*Timely preparation of consolidated financial & management reports.

*Preparation of forecast and budget.

l Perform financial review and analysis.

*Risk management, Handling tax and audit matters.

*Support the review of accounting treatments involved in new and existing projects of regional markets.

*Develop comprehensive financial proposals and business cases for new initiatives, capital investments, and potential partnerships.

*Finance team management and development.

Job requirements:

*Bachelor's degree in accounting, finance, or related fields.

*3-5 years of Accounting / Auditing experience.

*Proficiency in office software and the ability to use financial software.

*Strong analytical skills and ability to distil complex financial data into actionable insights.

*A self-starter who can plan, organise and take initiative to meet job objectives and manage deadlines independently.

*Ability to stick to time constraints, Can-do attitude, driven and passionate about work.

*Good command of English and Chinese with excellent communication skills.

COMPANY DESCRIPTION

MINDS has been caring for Persons with Intellectual Disabilities (PWIDs) and their families since 1962.

Grounded in the belief that all PWIDs have innate abilities and talents, MINDS is committed to empowering them and enhancing their quality of life, while advocating for greater inclusivity for PWIDs as a nation.

MINDS is today one of the largest charities in Singapore employing more than 850 staff. With the key focus to expand community-based services, improving the employability of PWIDS, strengthening education, and engendering inclusive community living, MINDS offers a holistic range of services and programmes across the PWIDs lifespan.

These include schools, employment and training development centres, home-based care services and community-based services to cater to the physical, psychological, environmental and social needs of PWIDs. For more information, please visit www.minds.org.sg.

RESPONSIBILITIES

The Senior Manager drives and oversees the execution of the engagement and outreach efforts of the cluster. He/she is instrumental in forging and nurturing meaningful connections with community partners within the cluster such as other Social Service Agencies, volunteers, government agencies, businesses, and grassroots organisations to fulfil MINDS vision of outreach and serving the unserved and underserved segment of the Intellectual Disability (ID) population in Singapore while creating areas for Persons with ID to be able to contribute to their community. He/she is responsible to design and develop engagement strategy and programmes for community interactions between Person with ID and various community stakeholders.

He/she sense makes the needs and priorities within the community, in order to assist the Cluster Leadership plan and develop its programmes to cater to these needs.

He/she identifies and manages the risk and quality of the programmes, monitors programme resource utilisation to ensure they are within approved budget and reviews information pertaining to the operations of the cluster. He/she will be the key point of contact to internal and external stakeholders.

A client-centric, resourceful, proactive professional who possesses leadership and team management skills, the Senior Manager is strategic in his / her approach and works well with both internal and external stakeholders

Job Responsibilities

• Ensure the outreach strategy and programmes in the Cluster is in alignment with the overall outreach strategy and plans for MINDS.
• Liaise and coordinate on all matters pertaining outreach and engagement within the cluster both internally and externally.
• Establish, align and track key performance indicators for the effectiveness of our engagement and outreach efforts to MINDS overall outreach strategy and plans.
• Develop outreach and engagement strategy and programmes for the cluster.
• Manage and supervise the engagement and outreach activities in pursuance to MINDS overall vision and objectives.
• Review engagement and outreach programmes to ensure relevance and effectiveness in meeting both the needs of the clients and the community.
• Implement, review, and evaluate work processes to ensure smooth running of engagement and outreach programmes.
• Set up system to document and track progress of outreach and engagement programmes for the purpose of improving and reviewing service quality, and programme outcomes.
• Develop and establish professional or social networks with the community to leverage on community resources, partners, and volunteers to meet the various needs within the cluster.
• Connect, consult, and collaborate with relevant community partners, and be a catalyst for action in raising disability awareness and inclusion within the cluster.
• Connect, and collaborate with relevant community partners to create programmes and partnerships for our clients to contribute and value add to the community within the cluster
• With the support of the Manager to lead the budget planning and execution of outreach and engagement budget, i.e. EOM and OOE
• Forge strong partnerships with internal corporate entities to ensure the cluster is up to date to the developments within MINDS.
• Coordinate and Liaise on all other areas of planning and development for the cluster such as residential services, social enterprises, employment development and transition support

• Degree Holder in relevant field of Social Services or Allied Health Professional.

• Experience in managing and leading a team of staff.
• Effective and good interpersonal, communication and time management skills
• Financial management keeping budgets and managing expenses.
• Analytical Thinking and attention to details.
• 5 Years and above working experience in Disability Field.

The Warehouse Hotel was built in 1895 along the Singapore River as part of the Straits of Malacca trade route. At that time, the area was a hotbed of secret societies, underground activity, and liquor distilleries. Today, while much of that history has disappeared, one building has been meticulously restored as a modern 37-room boutique hotel, focusing on heritage and local culture. Open as of January 2017, it delivers thoughtful hospitality with historically-detailed rooms, classic local dishes and craft cocktails in the vibrant neighborhood of Robertson Quay.

Assistant Manager

You’ll be-in charge of:

• Assisting the F&B Director in the daily restaurant and bar operations; ensure the quality and consistency of all products meet desired standards.
• Support the F&B Director in the revamp of the hotel bar and bar programme
• Managing stocks and inventories consistently
• Building and maintaining guest relationships
• Attending to any feedback or complaints and implementing remedial actions
• Maintaining a good housekeeping regime and report any defects in furniture, fixtures and equipment
• Participating in and lead training sessions, briefings and team meetings
• Managing the bar section to provide an awesome service experience for customers

We are looking for someone who is:

• Highly motivated individual with a positive attitude
• 4-5 years of experience in cocktail bar operations and/or restaurant service
• Excellent on communication and interpersonal skills
• Experienced working in a similar capacity
• Skillful in the creation of alcoholic drinks
• Able to multi-task and work in a high-volume atmosphere
• Able to lead others and positively influence employee behavior

Service Technician

(Commonwealth MRT)

Reporting to the Service Centre Supervisor, your responsibilities include:

• Installation and commissioning of water systems
• Product demonstration & training for customers
• After sales support including house calls for system inspection & maintenance
• Handle customer complaints and feedback
• Troubleshooting & repair

Requirements:

• No qualification needed
• No experience required
• Pleasant personality with good interpersonal and communication skills
• Able to handle English and Mandarin-speaking clients
• Able to work on Saturdays 9am-1pm
• Class 3 driving license

If you are interested, please send us your resume via email. Please note that only short-listed candidates are notified to come for interview.

Expected Start Date: Soonest Possible

Work schedule: 5.5 days per week

Job Types: Full-time

Salary: $2,000 - $2,500.00 per month dpending on experience

Job Highlight

Salary: $3800

Contract: 12 months

Working Location: Nearest to Harbourfront MRT

Working Hours: Monday to Friday, Office hours

Job Descriptions

• Prepare submissions to seek approval for the procurements of services and goods and manage the contracts including communications and engagements with the appointed vendors
• Provide administrative support and coordinate the arrangement of airfare and accommodation for overseas experts to conduct meetings with/workshops.
• Coordinate on staff training and development including overseas trips and workshops and staff engagements
• Manage, compute, analyse and track budget for projects
• Coordinate and support events planning and management e.g. conferences, meetings and workshops
• Track and prepare reports on the outputs of the different teams and progress of the indicators
• Track and manage fees to be collected and issuance of invoices for the fee charging processes
• Perform any other administrative duties as assigned

Job Requirements

• Only Singaporean need to apply.
• Degree in any relevant field.
• Experience in Government Procurement, project and contract management

Interested candidate please click ‘Apply Now’. We regret to inform that only shortlisted candidates will be contacted.

Yee Kar Seng

Outsourcing Team

BGC Group Pte. Ltd.

EA Registration No.: R22107286

EA License Number: 05C3053

Job description

The incumbent will be responsible for the following:

· Ensure accuracy, completeness and timeliness of accounting records to meet all internal and external reporting requirements.

· Drive improvements in quality of financial and business analyses in order to guide all leaders in decision making and performance monitoring; and ensure that appropriate measures are taken to achieve financial and strategic business objectives.

· Drive improvements in budgeting and forecasting process for cost control.

· Drive improvements in business processes and internal controls to ensure compliance with corporate policies and procedures.

· Proactively identify and mitigate operational and financial risks.

· Fulfill external and internal audit requirements and determine proper remediating actions in response to audit findings and recommendations.

· Manage the statutory and reporting requirements under Charities Accounting Standards.

· Provide financial advice and perspective to assist the development and implementation of long-term business plans and strategies, and the subsequent assessment of the effectiveness and achievements against targets and objectives.

· Review all capital expenditures to ensure compliance with the relevant policies and business and financial justifications are sound.

· Interact across organizational hierarchy & functions and with clients, bankers, local authorities, and other stakeholders.

· Develop and enhance the capability and skills of finance staff in order to upgrade the finance function to meet the future organization needs.

Job requirements:

· A qualified CA or CPA with more than 15 years of experience, minimum 5 years in management position

· University degree in Accounting and/or Business Management.

· Demonstrated track record in leading a finance function.

· Experience in working in a medium to large charity will be a plus.

· Excellent engagement and communication skills.

· Proven ability to inspire and manage teams, both directly and through a matrix management structure.

· Highly organized with an excellent ability to manage multiple priorities under pressure and tight deadlines with minimum supervision.

· Knowledge in Singapore Financial Reporting Standards, Charity Accounting Standards, and other relevant statutory regulations.

· Experience in ERP system implementation.

Note: Only Shortlisted Candidates Would Be Contacted

Basic Function

Responsible for overseeing and directing all aspects of the Food and Beverage operations with authority for pricing, discounts & waivers with reasonable business care. Appoints any other senior managers within the department to act or authorize on his behalf with regards to operational aspect in the department.

Responsibility and Authority

- Manages the day-to-day operation of the Food and Beverage sections.

- Control and analyze on an on-going basis and initiate corrective measures in respect of;

i. Quality levels of product and service.

ii. Guest satisfaction.

iii. Merchandising and marketing.

iv. Operating costs.

v. Sanitation and cleanliness (hygiene).

- Co-ordinate and supervise the preparation, presentation and service of food and beverage products to ensure highest quality at all times.

- Establish and maintain effective employee relations. Ensure that all new staffs in the department have been orientated in the Food and Beverage areas within a month of their joining the Hotel.

- Assist in conducting such functions as interviewing, hiring, employee orientation, performance appraisal, coaching, counseling, and dismissal if necessary to ensure appropriate staffing and productivity. Consult with the General Manager, Food and Beverage Department’s Section Heads and HR Manager, as appropriate in performing above duties.

- Assist in developing and implement formal training plans for the Food and Beverage Department staff. Evaluate the training needs of each section at all levels and implement where necessary.

- Supervise and co-ordinate pricing and preparation of menus, beverage and wine lists by taking into consideration such factors as:

i. Local requirements

ii. Market needs

iii. Competition

iv. Trends

v. Recipes

vi. Potential costs

vii. Availability of food and beverage products

viii. Merchandising and promotions

- Assist in coordinating with the Purchasing Manager, Executive Chef and Cost Controller to determine the minimum and maximum food and beverage par stocks. Approve all wine purchase and other food and beverage items in accordance with quality and quantity standard set by the Management.

- Assist to conduct weekly Food and Beverage Department Meeting.

- Keep an up-to-date recipe file for all food and beverage items to include:

i. Sales history.

ii. Sales mix.

iii. Actual costs.

iv. Potential costs.

v. Par stock.

vi. Production time.

- Implement a daily, weekly and monthly checklist for all Food and Beverage outlets. Ensure proper follow-up to attain maximum quality and efficiency.

- Assist in preparing and submit to the General Manager the monthly report.

- Assist in preparing and submit the Annual Budget of the Food and Beverage Department for approval.

- Keep abreast of development in trend, system, practice and equipment in food and beverage preparation and service in the industry through trade literature and actual visits.

- Liaise closely with the Marcom office for special promotions and food and beverage advertising schedules.

- Assist to plan, co-ordinate and implement any Food and Beverage related projects with other departments that may be assigned by the General Manager.

- Assist in preparing and submitting for approval the capital expenditure of all Food and Beverage outlets.

- Assist to plan, prepare and submit all necessary information and inputs for the Annual Marketing Plan of the Food and Beverage Department such as food and beverage promotions, special promotions on food festivals and theme functions.

- Ensure that all information are communicated effectively between all outlets and sections in the Food and Beverage Department.

- Confer and co-operate with other Department Heads to ensure co-ordination of activities especially with the Director of Sales and Marcom Department.

- Assist to investigate complaints from guests, damage and report the same to the Management.

- Check daily all log books from the various areas of the department and decide necessary actions to be taken on matters reported therein. Inform the Management of those outside his authority.

- Responsible in ensuring good moral and enforcing staff discipline under his supervision when necessary.

- Ensure that all F.F.E. items of the department are well handled and maintained so as to reduce cost and unnecessary bottlenecks.

- Be fully familiar with the emergency procedures, policies and standard operating procedures as established by the Hotel.