Total 2,870 customer service manager job vacancies in d02 anson tanjong pagar

• Mon to Fri: 8.30am to 5.30pm
• Basic up to $7000 + AWS + VB + Phone Allowance Provided
• Great Career Progression
• 24/7 Genset (data centre) support to clients

Area of responsibility:

• Provide 24x7 client support via telephone and site attendance.
• Plan, organize, direct and schedule day to day operations based on sub department arrangement.
• Generate quotation and costing for parts sales and any adhoc works.
• Assist to provide MOS, RA, and other supporting documents require by customer prior commencement of work.
• Follow up with customer to close the order, and ensure purchase order is received prior to delivery.
• Review and monitor RCA and incident report before sending out to client.
• Review and monitor operating results and develop plans to achieve desired outcomes.
• Address employee (Service) issues or grievances and maintain high level of motivation in the department.
• Make plan and organize within sub department in all logistical matters.
• Participate in routine planned maintenance and adhoc works (IC replacement, Overhaul etc.).
• Maintain a strong customer relationship by visiting client on a timely basis.
• Organize training for client or within CSS service team.
• Provide leadership and direction to operational teams.
• Others tasks/project as assigned by management.

The Person:

• Minimally 4 years working as an Operations Manager, working with Genset
• Able to clearly communicate with service team and clients
• Able to have excellent knowledge of our products
• Able to report in timely manner
• Proficient in MS office (Excel, Words, and PowerPoint)

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or email to submit your resume.

We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Siti Masrina binte Mohamed Salleh (Rina)

EA Personnel Reg. No.: R23117792

Local tea shop mainly in CBD locations looking for service oriented personnal to handle daily operation duties such as cashiering and preparation of drinks. No experience needed but to posses a positive and cheerful learning attitude. Negoiable from short term (3 months) to long term commitment. 4 days work week are flexible to choose between Monday-Saturday. Definate Sunday/PH off.

We welcome anyone that's waiting for school to start, temporary mid career change or even if you're just being keen to learn more about this trade. We provide fun and flexible working environment!

✔ 2 positions available - Sales Executive / Assistant Manager.

✔ MUST have Modern Off Trade sale experiences - dealing with supermarkets, convenience stores etc.

✔ Data analysis skills - v-lookup / pivot table etc.

Job Responsibilities:

• Manage relationships with existing Key Accounts (modern trade) to achieve sales targets and KPIs.
• Identify, develop and secure new customers to contribute to company’s sales targets and growth.
• Negotiate business trading terms with key customers.
• Analyse market trend supported with data analysis.
• Plans, negotiate and execute marketing and promotion strategies.
• Responsible for new product listing and its strategic promotion planning.
• Monitor to ensure sufficient stores inventory display.
• Handle consumer complaints and resolve them effectively.
• Lead and manage team of Merchandisers and Promoters.
• Plan job scope for Merchandisers and Promoters.
• Prepare sales forecast and work with supply chain on order planning from HQ.
• Analyse sales data and prepare relevant reports for management decision making.
• Any ad-hoc duties assigned.

Other Requirements:

• Minimum 3-5 years’ experience in modern trade food sales.
• Possess minimum Diploma in Business Administration or relevant course.
• Ability to articulate product and/or value offerings.
• Good in computer skills, particularly excel skills.
• Ability to gather and use data to make inform decision making and persuade others.
• Proven skills to communicate, present and influence credibly and efficiently to external and internal partners.
• Positive, motivated attitude.
• Ability to work independently, effectively managing time, prioritize tasks and work within deadlines.
• Salary will commensurate with experience
• Position offered will also be based on experiences.

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to [email protected] or please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).
Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Peh Hui Xian (Mich)
EA Personnel Reg No: R24120511

✔ Mechanical engineering background/qualifications preferred due to indutry's nature

✔ Customer service experience

✔ 5 mins walk away from Gul Circle MRT, West

Report to the Customer Service Manager and provide support in the following areas:
• Point of contact between Sales and Production
• To achieve customer satisfaction

Key Tasks

• Handling of customer enquiry for products and services
• Monitor and prepare quotation for Sales
• Reviewing existing quotations with clients to assess status
• Sourcing of materials for job related ancillaries to avoid disruption in production schedules
• Conduct of Contract Review in the event of an order
• Manage and clear outstanding customer demands and coordinate with Production to facilitate timing delivery of orders
• Update order progress with clients
• Maintenance and Preparation of presentation material, product information

Key Responsibilities

• To act as a central point for the customer on a particular job and take a pro-active approach to customer liaison.
• To liaise constantly with Production personnel regarding job status
• To achieve customer satisfaction
• To create and maintain good working relationships

We are looking for candidates with the following qualities

• Ability to work under pressure to tight deadlines
• Analytical and creative approach to problem solving
• Ability to communicate effectively on all levels
• Ability to work under owns initiative
• Ability to think strategically
• Good organizational and time management skills
• Having product and quality knowledge will be an advantage

Qualifications:

• Diploma or Degree in Engineering / Material or equivalent (Mechanical Engineering is preferred)
• Good PC skills
• 0 - 2 years experience welcome to apply

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to [email protected] or please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).
Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Peh Hui Xian (Mich)
EA Personnel Reg No: R24120511

MAIN TASK

As Store Manager the person will manage day by day operations in the Singapore Store.

According to the Marketing and Sales Strategy the daily tasks will include sales responsibilities, showroom management as well as events management.

MAIN ACTIVITIES

Customer management

• Welcome and engage every guest providing the best customer experience.

• Manage or assist the showroom walk-ins, supporting the team with showroom visits previously booked.

• Work with Business developers to constantly increase the traffic within the Store.

• Report precisely daily activities, register visitors and leads through CRM system (Sales Force).

Showroom Management

• Maintain the showroom and the services offered with the high company standards and values.

• Ensure the Showroom is always in perfect condition (clean and tidy)

• Organize, manage, and supervise the showroom’s maintenance together with the local suppliers.

• Manage the Marketing tools and ensure their constant availability through a dedicated inventory to be kept always updated (catalogues, samples, folders, branded gadgets).

• keep he space always updated and upgraded with the last merchandising & marketing set-up.

• Assisting in the development of the presentation for the renovation, based on the Company indication.

• Support the management of the main social media channels and local adv campaigns.

• Report daily activities through the CRM system (Sales Force).

Event Management

• Plan and organize event in advance respecting theme and budget assigned.

• Be responsible for the execution of the event according to company standards and Values (invitations, catering, logistics, adv, mailing.)

Admin/Desk Office activities

• Manage the general email account and phone and Whatsapp contact.

• Support the sales team by preparing samples and the relative shipments (either locally or oversea) for Customer , Architect Studios, Design Studios, Contractors, Developers.

MUST HAVE

• Degree in Architecture/Interior Design/Economics

• Experience in retail/product promotion and showroom management

• Fluent English for handling English speaking people ; other language will be at advantage as need to interact with counter part in Italy

• Passion for architecture and design

• Good communication skills

• Organization and problem solving skill

• Proficient in Microsoft office software (Word, Excel, Power Point

CLASS is an independent, not-for-profit, non-Government organization which seeks to eliminate unauthorized use of copyright works of its members and affiliates. It works to protect and enable easy access to copyright material through licensing of academic works, newspaper articles, journals, novels, photos and illustrations, especially for large scale copying of works including digital uses. From its licensing, CLASS collects and distributes royalties to its members and foreign creators through reproduction rights organisations (RROs). It also provides data to enable sister RROs to pay individual authors and publishers. CLASS's current main licensing involves the education industry - both public and private. This is a new role created to focus primarily on the corporate sector. The Licensing Manager will be responsible for managing and developing new client businesses and building new relationships to grow revenues across the corporate sectors in Singapore.

Principal tasks/responsibilities:

• Work independently as well as across different teams in order to contribute to and deliver the priorities of CLASS - using your knowledge, skills, talent and potential to the best of your abilities
• Respond promptly to rights and licensing enquiries, advising and educating customers on copyright laws and uses
• Develop actionable, strategic closure plans
• Negotiate fees and closing licensing deals
• Actively seek out and engage with business development opportunities, by involvement in activities such as email campaigns, attending industry events and meeting with clients
• Build and maintain relationships with clients in the corporate sector and to assess their requirements and how the CLASS license can meet their needs
• Maintain accurate records related to licensing, and other records as necessary
• Support Finance with payment reconciliation
• Provide regular reporting on business activities

Key Attributes:

• Proactive, target driven individual who will actively seek out new opportunities and expand client relationships
• Good knowledge of corporate sales with min 5 years of sales experience
• Good communication and interpersonal skills
• Meticulous and attention to detail
• Knowledge of MS Word and Excel is a must Flexible/Hybrid work from home/office arrangement.

For more information on CLASS please visit www.class-singapore.com

• Attractive Remuneration
• MNC
• Working Location: East

RESPONSIBILITIES:

• Supervise cash processing equipment staging and production processes.
• Monitor and manage stock levels, ensuring prompt resolution of shortages.
• Supervise Field Technicians' schedules, tools, and skills for efficient operations.
• Communicate issues affecting product and service delivery promptly.
• Manage personal stocks and facilitate timely stock transfers.
• Oversee central warehouse operations, ensuring compliance with guidelines and metrics.

REQUIREMENTS:

• 3 to 5 years of supervisory experience in the IT/Engineering solutions industry
• Experience of Oracle Netsuite ERP systems
• Diploma / Degree in Electronics Engineering

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or email to submit your resume.

We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd
EA Licence No.: 04C4294
EA Personnel: Tiang Wan Ying
EA Personnel Reg. No.: R1767473

Responsibilities:

• Direct and lead the development of online products by collaborating with cross-functional teams and external partners to develop and deliver a timely and smooth launch of the product into the market.
• Collaborate with design team to ensure they are delivering the design that meets the requirements
• Ensure engineering teams are designing a detailed technical system and documenting requirements as per requirements.
• Collaborate with cross-functional partners in building cases, authoring business requirements, designing and crafting customer experience and handling the end-to-end implementation process.
• Collaborate with global teams and local business units to ensure smooth execution of testing and business go-live of the product.
• Communicate project status, resolve issues, conduct post-implementation reviews and regular planning meetings to ensure the delivery of high-quality products
• Collaborate with business teams and align on metrics and reporting frequency that will be tracked and reported post launch of the product.

Requirements:

• Bachelor’s degree in Computer Science, Engineering or related technical field, or equivalent practical experience.
• 7 to 10 years of product management experience in a B2C eCommerce organisation or software service company
• Understand eCommerce ecosystems and in-depth knowledge of eCommerce and marketing technologies
• Proven expertise in project management across full project lifecycle (ideation through completion)
• Excellent analytical skills with the ability to understand complex challenges and translating them into workable solution
• Effective communications skills with ability to clearly and concisely present issues, ideas and recommendations to all collaborators including the leadership team
• Consistent record and ability to influence and lead people across different functions and organisational levels, geographies/timezones
• Highly agile and quick to adapt to changes in a constantly evolving environment
• Advanced technical knowledge on the use of cross platforms integration, web and mobile technologies

Charles, Lau Ngie Hao License No. 02C3423 Personnel Registration No. R1656741

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy

Job Scope:

• First level helpdesk to respond to calls
• Provide first call resolution to users who called into our hotline which is public facing, advising on issues or assisting on help needed
• Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
• Ensure proper documentation, notification, escalation, tracking and follow up of all incidents.
• Primary responsibilities are focused on customer contact
• Perform outbound calls to users who leave callback
• Handle emails as assigned by team leader
• Handle written responses via the Chatbot/ Virtual Assistant

Job Qualifications:

• Possess at least a GCE O level education or equivalent
• With minimum 1 year experience in the contact centre or customer service-related industry
• With good customer service skills
• Able to work shift and weekends when necessary

Thank you for your interest!

We respect your privacy and all communication will be treated with confidentiality. If you wish to know more about this position or explore other roles, please prepare your updated profile and get in touch with our consultant at [email protected]

Cristina Malabuyoc Malijan EA License No. 02C3423 Personnel Registration No. R1111547

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy

Supporting the Talent agenda

• Provide HR support to execute the Talent priorities for the group. These range from recruitment, Employee Engagement, Compensation and benefits management, performance

management and Learning and Development

• Work with the HR Head to deliver the full range of HR services to the business

• Assist in the timely implementation and execution of talent processes

• Assist in managing employee relations issues (grievances, performance related issues, termination of employment, etc.) in conjunction with the Management and head of offices

• Ensure risks relating to employees, HR policies and practices are mitigated through appropriate actions and robust control mechanisms

• Assist in ensuring compliance with relevant local legislation and employment law

• Responsible for administration of the HR Management system, in the upkeep of data, reports, leave management and HR processes- troubleshooting, configuration and facilitation

• Regulatory reporting to MOM and responsible for all MOM-related transactions: Work Pass applications, cancellations etc.

Job Requirements:

• 5 to 7 years of demonstrable work experience in a HR generalist preferably in a regional or global role.

• Previous experience in assisting with the management of employee relations issues

• Strong client focus and proven ability to build strong relationships with key stakeholders

• Excellent communication (verbal and written), presentation, interpersonal skills, Strong MS Excel and MS Powerpoint skills

• Ability to manage and meet multiple deadlines within a fast-paced environment

• Well-developed organizational and project management skills

• Strong team orientation

Position Summary

A Global 3PL Logistics entity, seeking for a Logistics Operations Manager to lead a team in the management of logistics and warehouse operations to achieve targeted performance and required service standards.

Responsibilities

• Lead and manage the logistics operations

• Responsible for P&L of the operations

• Supervises and develops staff

• Provide inputs for department’s future needs and operations by defining roles and responsibilities for the team

• Drive Lean Warehousing System

• Constantly look for improvement opportunities along the value chain, to streamline and re-engine the processes to achieve and exceed the service standard or target.

• Enforce security and work safety measures and controls in the warehouse.

• Responsible for meeting and exceeding customer metrics (cost, quality, Customer Service and Supplier Performance)

• Train and manage the team to solve day-to-day operational issues and reach short- and long-term performance goals

Requirements

• Minimum 5 years of experience in shipper (managing 3PL) / 3PL environment

• Bachelor's Degree in Logistics/ Supply Chain Management/ Engineering or equivalent work experience in the logistics field

• Prior experience in managing an operations size of 40-60 personnels will be an added advantage

• Good working knowledge on warehouse management, inventory planning, local distribution and transport management.

• Possess strong leadership skills

• Good communications and interpersonal skills

• Good understanding of customs and regulatory issues related to Logistics

• Experience in WMS systems and possess good computer skills

The Company:

An established Life Insurance group is seeking a highly motivated and skilled Regional Corporate Strategy Manager. This role will be based in Singapore and will report directly to the Head of Regional Strategy.

Responsibilities:

• Delivering Strategy Planning, Performance Management & governance activities
• Engaging with local and group business units tracking performance against agreed targets
• Curating robust financial and strategic plans for business units, generating market trends and competitor analysis

Requirements:

• A self-starter and pragmatic candidate with a bachelor’s degree.
• Familiarity with the Australian Markets is essential.
• 5-10 years of Strategy development, corporate planning, and business performance management within the Insurance industry
• Life Insurance exposure is highly desirable.
• Excellent Communication and presentation skills to engage with senior stakeholders.
• Knowledge of key indicators such as product lines and sales channels is desirable.
• Only Singaporeans candidates will be prioritised.

Interested parties please get in touch with Sharanya Sabnani via [email protected]

Reg No.R1442728
BeathChapman Pte Ltd
Licence no. 16S8112

This position play a crucial role in ensuring that customers derive maximum value from a product or service, ultimately fostering long-term satisfaction and loyalty. Their responsibilities typically include:

Customer Support: Serve as a primary point of contact for customers, addressing inquiries, troubleshooting issues, and providing technical assistance promptly and effectively.

Product Training: Provide training sessions & educate customers on how to effectively use the product or service to maximize its value.

Onboarding: Guide new customers through the initial setup and implementation process, ensuring a smooth transition onto the product or service.

Cross-functional Collaboration: Work together with teams across the organization, including sales, marketing, product development, and support, to ensure a unified and positive customer experience

Requirement :

-1-2 year customer service or call center experience

- Entry level independent person that understand basic HR payroll or CPF concept can try as training will be provided

Responsibilities:

• Responsible for smooth and efficient running of the daily operations.

• Enforcing standards and safeguarding the integrity of the company.

• Drive sales through operational execution.

• Responding to feedback and customer complaints.

• Achieve profitability through exercising cost control.

• Manage restaurant liability through human resource standards, safety and security.

• Maintaining high standards of quality control and restaurant hygiene.

• Train and develop staff.

• Recruitment and training of staff.

• Managing staff and providing feedback.

• Role model the standards of performance, appearance and behaviour at all times.

• Responsible for team motivating and forging a performance driven team.

• Manpower planning. Ensuring sufficient staffing for Daily Operations (Weekly duty roster & Daily station plan).

• Events management (Staff briefing, preparation and execution of event).

• Assisting in planning beverage and wine menu.

• Responsible for monthly Inventory submission.

• Managing Epoint. Recording and placing new items into POS terminal, Stock Explosion etc.

• Generating monthly reports (Monthly Consolidations, Food, Beverage Sales, Lunch and Dinner Covers etc.)

• Collection of customer feedback.

• Ensuring sufficient stocks for daily operations.

• Responsible for cash bank-in.

• Ensuring parameters of restaurant is clean and proper at all times.

Requirements:

• Minimum 5 years of experience in F&B (Assistant Manager/Manager).

• Energetic, able to work in a fast paced environment.

• Great leadership, interpersonal, and communication skills.

• Service and result oriented, good team player.

Responsibilities:

• Manage the staffing process, including recruiting, interviewing, hiring and onboarding

• Ensure job descriptions are up to date and compliant with all local regulations

• Develop training materials and performance management programs to help ensure employees understand their job responsibilities

• Create a compensation strategy for all employees based on market research and pay surveys; keeps the strategy up to date

• Ensuring all payroll transactions are processed efficiently

• Investigate employee issues and conflicts and brings them to resolution

• Ensure the organization’s compliance with local, state and federal regulations

• Use performance management tools to provide guidance and feedback to team

• Ensure all company HR policies are applied consistently

• Maintain company organization charts and employee directory

• Partner with management to ensure strategic HR goals are aligned with business initiatives

• Maintain HR systems and processes

• Conduct performance and salary reviews

• Provide support and guidance to HR staff

• Analyze trends in compensation and benefits

• Design and implement employee retention strategies

Qualifications / Skills:

• A bachelor’s degree in human resources, labor relations, organizational development, business or related area; relevant work experience may be a substitute

• Effective verbal and written communication skills

• Demonstrated proficiency in the Microsoft Office suite

• Experience with the human resources information system (HRIS)

• Knowledge of a broad range of human resource strategies and practices, including compensation, performance management, safety, hiring and employee relations; able to apply these strategies and practices in compliance with employment regulations

• Ability to create a culture of diversity, inclusivity, collaboration and teamwork

• Experience with analyzing data to guide strategic employment planning

We are looking for motivated and customer service oriented and team player to join us. He/She to ensure smooth daily operations between outlets, stock replenishment and high standard of beverage quality control. Able to execute duties efficiently during peak hours and keen to learn products knowledge.

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople

Brief description of the Restaurant

Little Part 1 Cafe is an oasis hidden away from the crowd. For our new friends whom we have yet to m

Job Descriptions

• Manage customer flow and seating arrangement
• Greet customers, take orders, serve food and beverages and clear tables
• Respond promptly to customers’ enquiries with a consistently positive and helpful attitude, including answering questions about the menu.
• Input orders into a point-of-sale system and collect payment using a credit card machine/ cash register.
• Prepare and serve hot and cold beverages according to standard operating procedures.
• Ability to make coffee using espresso machines will be an added advantage
• Ensure restaurant cleanliness daily by clearing tables, returning dishes to the kitchen, sweeping and mopping floors, washing and sanitizing kitchen utensils, and servicing restrooms.
• Handle guests’ concerns and complaints professionally and calmly to resolve problems according to restaurant policy.
• Maintain a neat and tidy appearance by wearing a uniform and adhering to a corporate dress code.

Job Requirements

• 1~2 years of relevant exprience

Benefits

• Attendance allowance of $100 for 1 month of perfect attendance
• 14 days annual leave
• 14 days medical leave
• 60 days hospitalisation leave

Working hours

• 6days 44hrs

Responsibilities:

• Drive and execute the strategic planning process and align goals and outcomes through strategy planning sessions, trend and impact analysis, to guide the annual multi-year workplans and budgets.
• Undertake research to identify relevant global and regional trends, applying futures-thinking and systems view to current and emerging challenges to continually sharpen and update the Company’s Impact Strategy to remain relevant.
• Engage, negotiate, and liaise with stakeholders within the wider ecosystem on the development and implementation of strategic and impact initiatives, including presentations and materials.
• Support Board and management decision making as a bridge between the Management team, internal stakeholders, and colleagues, and to drive the agenda for Board and Management meetings.
• Oversee the ongoing development of the Foundation’s impact and outcomes measurement, management, and impact narratives with the Programmes teams, including the management of external consultants and application of relevant frameworks, approaches and tools e.g. Theory-of-Change, logic model and indicators, with reference to UN Sustainable Development Goals, etc.
• Frame the logic flow and use of data, technology, and visualisations, for reporting and analysis of impact and outcomes data, and work with internal technology team and external vendors to implement the data and tech process.
• The Role includes but not limited to the above and will undertake any other duties as assigned by the Reporting Supervisor.

Requirements:

• Degree holder from a recognised institution.
• Minimum 5 years working experience in any relevant discipline.
• Relevant skills and experience in strategic planning and policy development, impact management, consultancy; possess excellent project management skills with good attention to detail balanced with timely execution.
• Highly motivated, proactive, agile individuals who are adaptable to working in a dynamic environment, proven ability to present and communicate clearly to senior management.
• Effective inter-personal and relationship skills, proven ability to manage multiple priorities and able to work with and across cross-functional stakeholders.
• Proficiency in Microsoft 365 apps (PowerPoint, Excel, OneDrive, To Do etc.), Salesforce, and exposure to open-source visual software.
• Relevant experience or interest with the philanthropy sector, corporate social responsibility, community and social development is favoured.

Interested applicants please send your resume to [email protected]. Alternatively, you may drop me a whatsapp at wa.me/6598379297

Ariella Peh (02C3423 | R22107285)

KEY HIGHLIGHTS:

• In charge of Retail business for Singapore & Malaysia.

• Drive sales performance and lead frontline team.

• Company Culture: Friendly

We are a European Confectionery Company and is looking for a high calibre to join our team. The incumbent will play an important role in building a small team to sustain growth in the Southeast Asia region. The ideal candidate must be a passionate individual with solid experience in sales with management experience within the hospitality or retail industry. You will possess a sales-driven aptitude and passion for achieving business targets with retail operations management skills. A professional with result-oriented attitude, strategic mindset and problem-solving skills in experience retail business. The sales and management ability to embody our culture are required to be successful in this role.

RESPONSIBILITIES

SALES AND BUSIENSS DEVELOPMENT ACCOUNTABILITY

￭ In charge of sales performance and budget with full P&L responsibility of the channel.

￭ Develop and implement retail strategies, define objectives and action plans to achieve sales targets.

￭ Analyze consumer trends and channels to identify and maximize market opportunities. Provide market insights and recommendations to management to elevate business performance in the region.

￭ Explore new business opportunities and develop business cases for expansion plans to strengthen retail proximity.

￭ Collaborate with the Finance department to develop and manage the operational budget, ensuring efficient allocation of resources and cost control measures are in place to meet financial targets.

￭ Provide sales analysis, reports and propose relevant business plans for management review.

RETAIL OPERATIONS AND CROSS-FUNCTION COLLABORATION

￭ Develop and implement strategies to enhance the overall customer experience, including visual merchandising, store layout, customer service standards, loyalty programs and compliance to ensure company's standards and KPIs are achieved.

￭ Monitor retail performance and launch focused action plans with clearly articulated objectives to improve results.

￭ Regular review workflow and processes to optimize efficiency and drive for operational excellence.

￭ Provide insights and recommendations on product offerings, pricing, and promotions to drive sales and maintain a competitive edge.

￭ Collaborate with Marketing team by providing market insights so to define the most relevant promotional activities to accelerate sales performance and customer experience.

￭ Work with Demand Planner and Supply Chain team to perform effective stock control to maximize sales performance. Oversee sales & inventory analysis, operating cost, develop sales and performance reports for management review and to take appropriate actions.

￭ Work with HR Department to review and fine-tune sales incentive program on regular basis so to drive staff & sales performance and efficiency.

￭ Foster effective communication and collaboration with cross-functional teams such as Marketing, Supply Chain, Finance and IT to ensure alignment and coordination of activities including but not limited to new shop opening and renovation projects.

PEOPLE MANAGEMENT AND TEAM DEVELOPMENT

￭ Lead and coach retail team. Supervise a team of shop management and develop the team by providing guidance & support through timely feedback. Foster a positive and inclusive work culture and environment.

￭ Monitor and analyze the objectives setting to evaluate the performance of shops and identify areas for improvement. Develop action plans to address any performance gaps and drive continuous improvement.

￭ Work with Training Manager to define training needs and develop talents with necessary skills so to drive excellence in customer service & sales performance.

￭ Collaborate with HR department on team development, strength talent pipeline and people development to solidify the team structure and capability.

REQUIREMENTS

• Degree in Business Studies, Fashion, Finance or related discipline.

• Minimum 7 years’ relevant experience in retail industry, preferably from luxury F&B retail / fashion brands / cosmetics.

• Strong financial acumen, track record in managing a retail organization.

• Strong leadership skills with exceptional presentation and communication skills.

• Strong analytical, business acumen and interpersonal skills.

• Shop visit and business travel is required.

• To assist in all Banqueting event and daily operations.

• To ensure that all operational duties by the team are completed on a daily schedule, ahead of time, efficiently and effectively.

• Greet customers, record orders, and serve food and beverages with a consistently positive and helpful attitude.

• Serving, clearing of dishes. Other ad hoc duties

• To perform any other duties that may be assigned by the Management

Requirements:

• Hardworking with a positive attitude.

• Prior experience working in banquet would be at advantage

• This job required to handle / carry heavy items

Position Summary :

This position is to collaborate with key stakeholders in crafting and executing captivating integrated marketing campaigns and initiatives across diverse channels, including digital, social, and events. Your expertise will contribute to the success of both in-house and client brands, achieving business objectives and surpassing key performance indicators

Responsibilities that Define Your Success:

• Collaborate with key stakeholders to strategize and implement effective communication initiatives and strategies, leveraging both digital and traditional platforms while rooted in data-driven insights.

• Master the realm of digital marketing, including end-to-end execution of digital campaigns, media planning, content creation, copywriting, campaign tracking, and comprehensive reviews.

• Be at the forefront of our social media presence, partnering with content leads to design, build, and maintain an engaging online community.

• Demonstrate prowess in analytics tools such as Amplify and Google Analytics, utilizing performance insights to optimize digital marketing efforts and maximize impact.

• Cultivate a compelling Public Relations campaign strategy, crafting engaging stories for our brands and campaigns, writing PR releases, and skilfully interacting with the media and organizing media events.

• Keep ahead of big data insights and social trends, offering thought leadership and innovative perspectives on adopting emerging media platforms and technologies.

• Efficiently manage relationships with agencies and vendors for marketing activities, ensuring timely and high-quality deliverables.

• Brief our design team on non-digital collateral development and oversee the production process to ensure seamless project delivery.

• Exhibit financial acumen by managing allocated budgets with clear trackable deliverables and performance measurements.

• Uphold the company's corporate governance, workplace practices, and code of conduct, ensuring compliance with workplace safety and health regulations, especially for events and roadshows.

• Embrace additional duties reasonably assigned by management, showcasing your adaptability and commitment to excellence.

Job Requirements:

• Proven track record in digital marketing, with a strong grasp of website analytics, digital ad serving tools, and familiarity with digital media consumption habits on platforms like Facebook, Instagram and Tiktok.

• Enthusiastic learner (including the area of Generative AI), self-motivated, and adept at thriving within tight deadlines and high-pressure environments.

• Outstanding team player with excellent interpersonal and communication skills, fostering collaboration and synergy.

• Possess a keen eye for detail, ensuring meticulousness in all endeavours.

• Demonstrate maturity, resourcefulness, and the ability to think strategically.

• Showcase exceptional written and verbal communication skills, adept at conveying impactful messages

• Good command of spoken and written English for handling English speaking people

• This role might need to interact with China customer

Job Description

1. LNG Carrier Business

• Commercial management during pre-delivery and post-delivery of newbuilding vessels for LNG projects
• Commercial management of the existing LNG projects
• Involve in commercial support and contractual agreements review in various LNGC projects
• Manage business relationship with customers (LNG carrier charterers, LNG sellers and purchasers)
• Marketing support of K Line’s tonnage; if any
• Any other ad-hoc assignments

2. LNG Bunkering business in Singapore - Commercial management

• Manage/coordinate day to day operations with the concerned parties
• Support in technical claims/trouble management
• Preparation of budget and management of funds
• Manage regular and ad hoc meetings with concerned parties
• Involved in other alternative fuel project(s)
• Any other ad-hoc assignments

3. New Energy Business

• Support to fuel strategy & procurement group and carbon neutral promotion group in Headquarter.
• Any other ad-hoc assignments

Job Requirement

• Minimally Degree in relevant studies
• Minimally 2 years of Shipping industry experience
• Preferably some relevant working experience in either LNG, Oil, LPG or Oil industry
• Proficient in MS Excel, Word, Power Point
• Possess good communication and inter-personal skills to communicate with colleagues, the management and external parties
• Mature, resourceful, responsible, committed, team player and able to work independently
• Good proficiency in English and any other languages are added advantage

SUSHISAMBA Singapore, a renowned fusion restaurant blending Japanese, Brazilian, and Peruvian flavors, is seeking an experienced and dynamic Assistant Restaurant Manager to join our pre-opening team.

The Assistant Restaurant Manager is responsible for:

1. Assisting the Restaurant Manager in all the Restaurant Operations
2. Managing the daily operations of the restaurant
3. Mentoring and coaching of all FOH staff to achieve the objective of providing the highest level of customer service
4. Performing as an effective link between management and staff

Principal Accountabilities

1. Ensures the efficient and profitable management of the restaurant.
2. Contributes to management and department meetings.
3. Keeps the Restaurant Manager up to date with relevant issues in the restaurant and gets their input and advice where necessary.
4. Ensures that the stock take figures are completed and accurate as per company requirements
5. Covers for floor supervisors during emergency vacations and Ad-hoc leaves
6. Observes compliance with the company’s policies and procedures, as well as, governmental laws and regulations
7. Supervises the opening & closing of the restaurant
8. Ensures the proper cleaning and lighting of all restaurant internal and external areas
9. Supervises a daily-check up on the smooth performance of all restaurant machinery and equipment
10. Maintains safe working conditions for employees and customers; resolves safety concerns quickly
11. Ensures the proper appearance (condition of uniforms) and grooming of assigned staff members
12. Assists in the implementation of manpower retention plans, and in communicating recruiting needs to the HR Department
13. Coaches and trains employees in order to improve performance and to achieve the department’s objectives and targets through on-the-job-training and daily meetings
14. Assists in the restaurant staff working schedules
15. Establishes rotation schedule of new employees and trainees
16. Motivates and develops staff, in order to encourage their professional development
17. Handles guest problems and complaints
18. Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction
19. Maintains an efficient ordering system to ensure that all necessary Restaurant and office supplies are available as needed
20. Performs other duties pertinent to this job as assigned.

Communication & Working Relationships

1. Works closely with Restaurant Management and supervisors to ensure the delivery of information
2. Coordinates with different departments in the Restaurant to guarantee effective communication and to ensure information transmission at all times
3. Interacts with customers to follow-up on their satisfaction, requests, and complaints

Knowledge, Skills, and Experience

1. BA degree in Business Administration, or a Hospitality Degree from a reputable University
2. Minimum 5 years of experience in similar positions in a high-volume, fast-paced restaurant
3. Fluent in English
4. Excellent computer skills, especially in Microsoft Windows applications
5. Excellent Interpersonal, communications, presentation, and marketing skills
6. Outstanding customer service skills
7. System oriented
8. Positive and energy level
9. Highly cooperative team spirit
10. Problem-solving skills

Physical Requirements of the job

The job of the Assistant Restaurant Manager may require long hours, covering different shifts and working during public holidays

POSITION SUMMARY:

The Sales Engineer / Sales Account Manager is tasked to direct and manage sales activities in Singapore, Indonesia, Southern Malaysia. Responsible for the effectiveness of the performance of sales territories assigned - promoting direct sales, and effectively managing distribution channels, providing strong customer support, establishing and achieving sales growth by performing the following duties:

MAIN DUTIES AND RESPONSIBILITIES TO BE ACCOMPLISHED:

To develop, implement and maintain a comprehensive account sales plan for the key customers and distributors in the assigned territories.

Monitor activities of distributors and create sustainable business strategies to meet growth ahead of market rates.

Evaluate assigned distributors performance and drive business growth objectives by performing monthly and quarterly business reviews.

Create and maintain a broad account base in assigned territory, keep abreast of trends and developments in key accounts in the region.

Assist customers by supplying information related to samples, delivery timing, drawings/specifications, quality issues, credit issues, etc.

To identify new business opportunities and maintain Company's competitive position at assigned accounts.

To assist in product development and customization to meet demand, if necessary.

Other duties as assigned by the Company.

EDUCATION

• Recognized Bachelor's degree in Engineering, Marketing, or any business-related discipline.

EXPERIENCE & KNOWLEDGE REQUIRED:

• With at least 5 years experience in the electronics industry.

• Experience in the connectors market is an advantage.

SKILLS REQUIRED:

• Have strong interest in understanding industry, business, product line strategies

• Ability to manage multiple projects at a time

• Strong creative, analytical, organizational and personal sales skills

• Commitment to work with shared leadership and in cross-functional teams

PERSONALITY TRAITS:

• Ability to effectively build strategic customer relationship at assigned accounts.

• Results orientated and able to take ownership of one’s own work.

• Has initiative.

• Able to meet deadlines and can work in a fast paced environment

• Good interpersonal, communication and analytical skills.

• Ability to work under pressure and is adaptable to change.

• Eager, diligent and can work independently.