Total 92,202 customer service manager job vacancies in Singapore

Responsibilities

· Manage all aspects of the project to ensure it is completed on time, within budget and meet all contractual requirements

· Lead and manage the project team

· Interpret the Contract and extract all essential information with the project team for the efficient and effective management of the project to meet its objectives

· Identify all contractual system requirements and all other deliverables and responsible for managing system designs, reviews and all deliverables. Analyze and define all project materials and service purchases based on cost optimization and appropriate risk management

· Perform day to day coordination, risk management, liaison, control and supervision of resources including all project team members, sub-contractors, internal and external project related parties and customers to ensure that the project meets its objectives

· Provide regular project reports/updates to customers, internal departments and management

· Monitor all payment milestones to ensure timely billing in accordance to the planned scheduled

Requirements

· Degree in Electrical, Electronics, Communications Engineering, or equivalent

· Minimum 5 years relevant work experience, including at least 3 years’ experience in communications project management

· Experience in satellite communications network and equipment is preferred

· Strong project & people management skills

· Excellent communication and problem solving abilities

· Able to work within tight schedules

· Self driven and good team player

· Working location is in Ang Mo Kio

· Singaporeans Only

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Job Responsibilites:

• Provides positive customer experience with fair, friendly and courteous service over the fuel kiosk counters
• Maintains a safe and clean working environment eg clearing of eg clearing of rubbish, sweeping, cleaning of dispensers, cleaning of oil spills, etc.
• Changing of receipt rolls on fuel dispensers
• Traffic controlling due to heavy traffic
• Answers customers’ questions about the products and/or service
• Report issues, failure of equipment and incidents to the Operations Supervisor (Ops Sup)

Job Requirements:

• GCE O, N Levels or Secondary education
• Must be able to perform rotating shifts including midnight shift and cross-deployed between different fuel kiosk stations when required
• Basic computer skills and knowledge
• Able to commit long term part-time contract basis
• Able to commit work during weekdays /weekends and public holidays (day, and night shifts according to roster schedule)

SISTIC.COM PTE LTD, part of the MCCY family, is Singapore's largest ticketing agency and one of the leading e-commerce players, selling over 6 million tickets annually.

Under a new leadership team, SISTIC is preparing for the next stage of hyper growth.

We would love to hear from you if you

• take pride in ensuring delivery of quality code on time
• are a self-starter who works well with people

In return, we offer

• work-life balance
• hybrid work

In Your Role

• Lead, develop and grow the Engineering team into a high-performing team
• Translate business requirements and product roadmap into practical software architectures and requirements
• Design and implement solutions
• Guide and train team on coding related matters
• Plan sprints and ensure quality code is delivered on time
• Work on mission-critical systems with high requirements on availability, reliability and performance
• Monitor reliability and performance of systems to suggest improvements
• Collaborate with DevOps team to improve processes

Requirements

• Degree/Diploma in an Engineering, Computer Science or other technical field
• At least 10 years of experience in software development/engineering
• At least 2 years of experience managing a team of at least 5 engineers
• At least 2 years of experience working on mission-critical systems
• Experience with Java Spring Boot, SQL and NoSQL (ideally Redis and Cassandra) databases, and message queues

Responsibilites:

Attend to customers’ repair & maintenance requirement including but not limited to body repair, electrical, mechanical repairs, paint works,..etc

Provide quotation & issue job order to workshop repair team.

Coordinate repair job, parts availability, parts ordering

Liaise with other departments in ensuring that customers' needs are met (On time delivery, customer treatment, quality of repair, reasonable cost etc)

Enhance customers satisfaction by ensuring the vehicle is repaired according to customers requirement.

Generate invoice, arrange customers vehicle collections, payment collections.

Assist in accident reporting when required, handle surveys.

Handle customer feedback

Requirements:

At least 2 years of related working experience in Workshop Service Centres

Experience in handling customers in repair workshops

Good communication & customers service skills

Ability to bring in business & keep customers happy

Strong technical knowledge in commercial vehicle, (Bus/trucks)

Min ITE/ Diploma in automotive or mechanical engineering is advantage

Ability to work under pressure and tight deadlines

Posses VALID Class 3 driving license (advantage)Workshop Service Advisor (Bus/truck/Automotive)

Your role:

Are you a people person? Do you know how to stay calm under pressure? We are looking for someone who can:

• support our private bankers known as Client Advisors who manage comprehensive and complex GFIW client books
• assist in credit / structured lending matters, credit analysis to support our clients' lending book
• assist in corporate action matters
• comfortable with complex excel worksheets
• comply with all regulations, policies and standards, contributing to an effective risk culture
• keep accurate, up-to-date client documentation to meet regulatory requirements
• carry out daily transaction processing and complex troubleshooting
• keep in contact with internal and external clients

Your team:

You will be working in the Global Family & Institutional Wealth (GFIW) which is a joint venture between UBS Global Wealth Management and UBS Investment Bank. You will be an employee of Wealth Management and will support client advisors who deliver institutional and corporate solutions to Family Office clients. The GFIW Team will be responsible for prospecting, building long-standing, cross divisional relationships and delivering products, services and advice to the largest Family Office clients domiciled Asia.

Your expertise:

• a thorough understanding of WM processes and tools
• at least 3 years experience as a private banker or relationship manager assistant
• experience with structured lending documentation, covenants and other legal terms would be advantageous
• experience in dealing with complex client relationships including family offices and UHNW
• business level fluency in Mandarin, Indonesian or any other Asian language which would be advantageous in serving our clients

Job Description:

• Manning of the officer tower reception counters and retail mall information counters –including basic operations of systems e.g. office turnstile, BI CRM
• Assist with shopper's requests at Customer Service Counters.
• Ensure all CX-related reports are accurately recorded – inventory, redemption transactions, shift reports, lost & found, enquiries log.
• Resolve receipts disputes by liaising with merchants and shoppers.
• Engage shoppers during counter visits on the Suntec+ loyalty program.
• Respond to Live Chat and online enquiries, including feedback related to general enquiries and points accreditation.
• Assist with tenant liaison for the following:
• Calls to tenants to promote lease of Space & Ad Sites (KPI: Call rate and leads churned)
• Engagement with tenants for participation (promos, deals, physical activations) in upcoming campaigns
• Engage and train tenants in Suntec+ onboarding, including basic program training.
• Response to in-bound causal leasing enquiries for atrium space through online platform
• Follow up on leasing leads for pushcart and vending machines
• secure booking of pushcarts and vending machines, subject to approval of merchandise category by Revenue team (KPI: Closing rate).
• Site walk and inspection of vendor operations.
• Assist with tenant liaison for the following:
• i) Calls to tenants to promote lease of Space & Ad Sites (KPI: Call rate and leads churned)
  ii) Engagement with tenants for participation (promos, deals, physical activations) in upcoming campaigns
  iii) Engage and train tenants in Suntec+ onboarding, including basic program training

Job Requirements:

• Diploma in Hospitality, Marketing Communication or Business Administration
• Positive attitude, pleasant personality, and a team player
• Able to work in a fast-paced environment and has a passion for service
• Be on the departmental standby roster and be present for duty if required, unless excused due to valid extenuating reasons.
• Able to perform rotating shifts and willing to work on weekends and Public Holidays.
• No visible tattoos.

Do you have fund administration experience, and are you seeking a new job in Singapore? Apex Group is looking for a Private Equity Fund Accounting Manager.

As an Account Manager, you will review fund constitutional documents from an operational perspective, providing accounting services for the funds and calculate net asset value and investor services. You will also review the work of team members and provide feedback for improvement to guarantee timely delivery and quality of work.

In your first few weeks in this fund accounting role, you can expect to:

• Review all capital activity of the funds
• Review Limited Partner and General Partners/Shareholder Allocation, and calculations/schedules
• Review financial statements and partner capital statements
• Review investor onboarding documents to ensure AML/KYC compliance.

To be successful in this role, you must be a motivated and self-driven individual eager to contribute and grow with the organisation. You will also need the following:

• Knowledge of financial products, Private Equity/Venture Capital, Real estate funds and environments along with prior fund accounting experience
• A Bachelor's or Master's level degree in accounting
• 5+ years of private equity or real estate fund accounting work experience
• Previous experience managing/coaching staff
• Experience in reviewing and preparing financial statements.

As a truly global business, we tailor benefits to each location to safeguard our people and respect local cultures and ways of working. Our people are our greatest asset, and we invest in talent development.

About the Company:

Apex Group Ltd., established in Bermuda in 2003, is a global financial services provider. With 85 offices in 42 countries worldwide and over 10,000 employees. Apex delivers an extensive range of services to asset managers, capital markets, private clients and family offices. The Group has continually improved and evolved its capabilities to offer a single-source solution through establishing the broadest range of services in the industry; including fund services, digital onboarding and bank accounts, depositary, custody and super ManCo services, business services including HR and Payroll and a pioneering ESG Ratings and Advisory service for private companies.
Apex Group includes FundRock, LRI and European Depositary Bank.

Additional information:

We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation. Any hiring decision are made on the basis of skills, qualifications and experiences.

We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet.

If you are looking to take that next step in your career and are ready to work for a high performing organisation, alongside talented people who take pride in delivering great results, please submit your application and we look forward to hearing from you.

Personal data provided by job applicant(s) will be used for recruitment purposes only and will be treated strictly confidential. Such personal data can be accessed by different Apex stakeholders within and out of Singapore for the consideration of the job application hereunder. Application made by the job applicant(s) constitutes the irrevocable consent of the job applicant for her/his personal data to be used by Apex stakeholders within or outside Singapore for the purpose of this recruitment.

Responsibilities:

1. Chartering dry bulk vessels with Deadweight Tonnage (DWT) ranging from 20,000 to 80,000, covering various types of contracts including Time Charter Trip (TCT), long-term charters, and short-term fixtures.
2. Negotiating and executing Contracts of Affreightment (COA) and spot cargo agreements in the market.
3. Analyzing market trends, assessing vessel availability, and optimizing vessel utilization to meet customer demands.
4. Maintaining strong relationships with shipowners, brokers, and charterers to secure favorable terms and ensure smooth operations.

Requirements:

1. Bachelor's degree from a maritime-related institution or equivalent experience in the maritime industry.
2. Minimum of 5 years of experience in chartering dry bulk vessels, with a proven track record of successful negotiations and fixture closures.
3. Strong understanding of international shipping regulations, market dynamics, and chartering principles.
4. Excellent communication, negotiation, and problem-solving skills.
5. Ability to work independently, prioritize tasks, and thrive in a fast-paced environment.
6. Demonstrated integrity, professionalism, and commitment to excellence.

A PLUS MANPOWER SERVICES PTE LTD

EA License No. 16C8280

MOM Reg No. R22107790

Role:

The primary purpose of this role is to develop new business and drive revenue growth from subsidiaries of Chinese CMB clients in Singapore. The role holder will work with HSBC China’s clients, GRMs and local RMs in developing new business by identifying prospects, managing deal pipeline and promoting HSBC China’s capabilities among local Chinese subsidiaries and HSBC staff.

The role holder is expected to work at country CMB level with clients & prospects spanning across ISB.

Key responsibilities include:

Impact on the Business

• Formulate and execute short to medium term strategy for growing China outbound to Singapore.
• Actively identify quality prospects and work with GRMs in onboarding these names. Such prospecting includes unbanked subsidiaries of existing HSBC China clients and Chinese companies New to HSBC Group, all operating in Singapore.
• Originate and oversee key deal pipeline by collaborating with GRMs, product partners and local RMs
• Actively track inbound investments and new projects of Chinese investors into Singapore, and timely capture such banking opportunities
• Act as a primary point of contact for key consultation with HSBC China GRMs on inbound referrals into the Singapore. Keep track of local banking competition, macro events and drivers of growth/ challenges.
• Develop and nurture relationships with key intermediaries such as chambers, professional services & law firms, both in Singapore and China.

Customers / Stakeholders

• Initiate business dialogue on International business with Chinese companies at subsidiary level to drive strategic revenue opportunities. When meeting clients, demonstrate sound understanding of local regulations, distinctive product features and credit related issues
• Actively engage in cross border roadshow/visit/marketing events in driving corridor business
• Facilitate country level annual client planning for clients prioritized by GRMs and Local RMs

Leadership & Teamwork

• Act as the Singapore lead on China related business and set the strategy and tone of engagement between the countries.
• Ensure appropriate engagement with key internal stakeholders to ensure relevant buy-in for strategy and execution in order to drive revenues

Operational Effectiveness & Control

• Continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.
• In conjunction with Compliance department, to implement the Group Compliance Policy by containing compliance risk in conjunction with the relevant compliance department. The term ‘compliance’ embraces all relevant financial services laws, rules and codes with which the business has to comply.
• To be alert to operational risks and losses during the execution of their day to day responsibilities.
• To adhere to and be able to demonstrate adherence to internal controls

Knowledge and Experience/Qualification:

• First-hand experience and knowledge of working in China including strong business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues
• Fluent in Mandarin and English (written and spoken)
• Experience in developing new business such as acquisition of clients, and developing new pipeline
• A sound understanding of corporate banking products such as Credit, GTRF, GLCM and GB&M
• Strong credit assessment skills, particularly complex banking facilities and cross border credit policy
• Significant experience in a client facing/relationship management and business development role and proven ability in identifying and meeting customer needs through matching a broad range of products and services
• Superior networking and sales facilitation, planning , analytical and organization and negotiations skills

A day in the life of…

• Supervise the purchasing function of technical, raw packing materials using MRP to meet production requirements
• Co-ordinate with Zone purchasing and Nestle Malaysia Group Purchasing for purchasing & supply of raw & packing materials
• Partnering relationship with major suppliers
• Defining purchasing policies and procedures
• Ensure housekeeping of system inputs to ensure on time payment to suppliers
• Obtaining and alllocating resources to manage purchasing activities and projects
• Stock control for raw & packing material and finished goods
• Accurate control of inventory
• Stock Rotation
• Scheduling of resources and ensure warehouse optimization
• Ensure claim and disposal of reject material to supplier at best possible price
• Ensure disposal of obsolete stock due to product discontinuation or recipe change
• Ensure Ageing stock situation for raw and packaging materials
• Ensure claim and disposal/rework of reject material from suppliers
• Supervise and ensure smooth Inbound activities of Jurong Factory
• Logistics and Freight bill verification for inward shipment
• Ensure Zone transport policy and cargo allocation to carriers is adhered to
• Liaison with government bodies Chamber of Commerce, Embassies and Inspection bodies in the event of dispute
• Ensure the best rate and service level with Logistics Service Provider
• Budget Planning
• Monitoring warehouse expenses
• Continuous Improvement & coordination of system and operations
• NCE roll out ---> Agenda, PQSCPM goal alignment and target setting
• GLOBE Stream lead for Purchasing and Warehousing module to co-ordinate system upgrades, testing and reporting
• BCP Co-ordinator for Purchasing, Warehousing & Logistics
• To constantly improve staff morale through training and empowerment
• Responsible to implement safety and environment practices in the workplace.

What will make you successful

• Degree in Logistics and Supply Chain Management or equivalent
• At least 5 years of experience in supply chain management
• Solid team player with the ability to lead and multi-task.
• SAP experience in material handling, planning and purchasing
• Commitment to a strong work ethic, integrity, honesty, safety, compliance and quality

JOB DESCRIPTION

• Plan, implement and monitor construction activities on site by overseeing coordination of works.
• Schedule construction activities and managed the project team and resources with the objective of ensuring timely completion of projects.
• Monitor usage of manpowers, machineries and materials to minimise wastage.
• Liaise and coordinate with client, consultants, other relevant government authorities, sub-contractors and etc to ensure work progress smoothly on site.
• Ensures all site activities are performed in the most effective and efficient manner, set targets for the team members, handle in-house construction workers and provide the necessary coaching to further optimise performance.
• any other duties that may be assigned.

JOB REQUIREMENTS

• Possess a recognised degree in Civil Engineering by Professional Engineers Board.
• Minimum 8 years relevant working experience in project management, pipe laying and pipe jacking works.
• Good knowledge of construction standard operating procedures, pipe laying and pipe jacking works, project management skills including planning, organising and monitoring all aspects of construction work.
• Able to work under pressure and deliver within committed deadlines.
• Possess class 3 driving licence.

Job Requirement:

• IT Project/Operation Manager role is to manage the Command, Control System's operations. The ops manager manages the vendor and accountable for the SLA.
• With overall 12 years’ experience, 7 years’ experience in IT Project/Operations Management
• 4 years’ experience in vendor management
• Has implemented / operationally managed 3 medium to large scale projects
• Good understanding in Business Processes
• Good understanding and hands on experience in all phases of project lifecycle
• Experience in budgeting (costing, cost evaluation analysis etc.)
• Experience in various procurement methodology e.g. RFQ, RFP etc.
• Experience in writing approval papers

Role and Responsibilities

• Manage multiple projects and involve in the execution from initiation to completion.
• Determine project goals to ensure the project supports business objectives and strategies.
• Develop project plans which include requirements, scope, deliverables, budget and schedules.
• Define project tasks and resource requirements and to achieve optimal resource utilisation.
• Manage the risks that affect the delivery of the project outcome.
• Track project deliverables and ensure projects are completed within budget, schedules and quality standards.
• Implement process improvements to reduce development time and assist in the integration of complex business factors to implement long-term strategic planning objectives.
• Present reports and project updates to stakeholders on a regular basis.
• Provide on-going application support and be involved in various stages of the SDLC.
• Manage the vendor selection process (calling, evaluation and awarding of tenders).
• Conduct user requirement analysis for the development / implementation of new systems and for enhancements to existing systems, including involvement in the system integration testing phase.
• Evaluate potential solutions and make recommendations to resolve business problems.
• Perform project implementation and application testing according to project and quality assurance procedures and methodologies.
• Conduct end user training for system implementations or enhancements.
• Plan and coordinate end-user training for any system implementations or enhancements.
• Liaise closely with business users and build good rapport.
• Liaise closely with vendors in project implementation, application testing, supporting application patches and upgrades in accordance with project methodologies and policies.
• Support the team in defining project requirements, tracking and documentation.
• Manage a team by monitoring the work progress to meet project requirements for medium to large projects.
• Provide 24/7 primary application maintenance standby support.
• Provide guidance and coaching to junior team members.

Thanks, and Best Regards

Karanam Vijaya Kiran

(EA Registration no: R1443178)

Recruitment Manager

Hand Phone: +65 92333815

Helius Technologies Pte Ltd (EA Licence No: 11C3373)

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Join our globally integrated team of dedicated indirect tax professionals and you will combine technical knowledge, industry understanding and technologically advanced tools and methodologies to identify risks and sustainable planning opportunities for indirect taxes throughout the tax life cycle at the local level. You will help us provide effective processes, improve day-to-day reporting, reduce attribution errors, reduce cost and ensure indirect taxes are handled correctly in transactions for our clients.

The opportunity

Our GST team is one of the leading GST practices in Singapore reputed for its technical competency and its deep knowledge of businesses. The services offered by our GST team include GST advisory, Assisted Compliance Assurance Program review, Assisted Self Help Kit review, GST return preparation and review, GST due diligence and GST training. As a member of the team, you will not only have the opportunity to enhance your technical knowledge and be creative, but also experience the challenge of being a trusted GST and business advisor.

Your key responsibilities

You’ll be responsible for leading the successful delivery of GST engagements, taking a professional, practical and commercial approach and ensuring technical excellence. You will be required to give professional advice, both written and in person, on GST impact on clients’ supply chain and financial and accounting systems, as well as identifying and addressing areas of GST risk, advising clients on the GST implication of transactions and assist them in complying with GST regulations. Your role will also include building & maintaining relationship with our clients and helping people to develop through effectively supervising, coaching and mentoring staff.

Skills and attributes for success

· Ability to build strong client relationships and committed to delivery of exceptional client service

· Relationship management skills

· Sound technical knowledge in GST through advising on complex GST issues and establishing best practice

· Excellent communicator in a range of situations both written and oral

· Strong coaching skills in developing junior staff and conducting trainings

· Dedicated, innovative, resourceful and analytical

To qualify for the role you must have

· A degree in economics, finance, tax or accounting; a CPA or similar certification

· Minimum of 9 years of work experience in a professional services or professional tax organization dealing indirect tax matters

· Hands-on experience for complex GST technical review

· Excellent verbal/written communication skills

· Strong drive to excel professionally, and to guide and motivate others

· Independent in managing own workload, ability to work under pressure and to keep things moving and to juggle multiple tasks

· Excellent team player

Ideally, you’ll also have

· Experience working in multicultural teams

· Accreditation by SCTP

What we look for

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident team player that collaborates with people from various teams while looking to develop your career in a dynamic organization.

What we offer

EY offers a competitive remuneration package where you’ll be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements. Plus, we offer:

· Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.

· Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

· Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.

· Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

Job Summary:

· Salary: Up to $4000

· Working Days and Hours: 5 days - Monday to Friday, 9.00am - 6.30pm

· Location of work: Pandan Loop

Job Responsibilities:

· Respond to telephone/online catering sales enquiries

· Build and maintain good client relationship and rapport

· Solicit new corporate clients through cold calling and sales visit

· Assist clients in professional event planning, packaging and menu selection

· Keep abreast of trends and developments in catering industry

· Actively brainstorming of creative ideas in improving catering services to clients

· Account for sales and profitability of event orders and ensure smooth operations of catering functions

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.

Gan Chen Yun

Registration Number: R23116696

EA Licence No.: 06C2859

(MCI Career Services Pte Ltd)

Job Description

Do you possess a genuine passion for connecting with people and making a positive impact? Do you thrive in a fast-paced and dynamic environment? We have an exciting opportunity for you to join our team as a Customer Care Executive where you will play a pivotal role in providing exceptional customer service support and experience, overseeing administrative tasks related to customer care operations.

Responsibilities

· Respond to customer enquiries and feedback via different touchpoints such as hotline, emails, face-to-face interactions and live chat in a timely and professional manner

· Collaborate with various teams and stakeholders to identify appropriate actions and resolve customer feedback and drive implementation of improvement initiatives

· Escalate issues to supervisors to ensure timely and appropriate actions are taken to resolve customer feedback and enquiries

· Create and update documentation and resources including Standard Operating Procedures, training materials and knowledge base articles

· Assist in mapping as-is customer experiences, interactions, and touchpoints to gain a comprehensive understanding of the existing customer journey

· Maintain accurate and up-to-date records of customer interactions and transactions, including records of lost and found property, in the CRM system

· Perform administrative tasks such as preparation of customer care reports and meeting minutes, management of office inventory and submission of billing-related documents

· Assist in establishing processes for collecting and analysing customer feedback, surveys and data analytics to gain insights into customer behaviour and preferences, driving data-driven decision making

· Identify opportunities and provide insights with proposed recommendations to enhance customer experience and improve processes

· Prepare regular reports and presentations, highlighting progress and areas for improvement, to the management

· Support and execute any ad-hoc duties and projects as assigned or required

Requirements

· Diploma/ Bachelor’s degree in any field or equivalent

· Minimum 2 years of experience in customer service, preferably in a fast-paced environment

· Customer-centric mindset with a passion for delivering exceptional experiences

· Proficient in organisational skills to manage customer records, documentation and administrative tasks

· Possess excellent communication skills, both written and verbal, with the ability to communicate effectively with customers and all levels of the organisation

· Ability to work well in a team or independently

· Strong organisational skills with the ability to multi-task and adapt to changes in a highly dynamic work environment

· Pro-active, self-motivated and keen learner

· Willingness to work on weekends and Public Holidays as required

Working Hours

Mon to Fri: 830am – 6pm

Location

National Stadium (Stadium MRT)

Salary

$2600 to $3800 per month

Benefits

18 days AL

AWS+Bonus

HP Allowance

Flexible allowance

The main role of a Facility Manager is to ensure the upkeep and maintenance of buildings so that they meet both safety and health standards as well as legal requirements. They are responsible for collecting data and analyzing it to adjust to current processes and plans. Effective communication, in-depth knowledge of the subject, and people skills will help motivate the facilities management team. A great FM will actively engage with staff and vendors to bring out the best performance.

Roles and Responsibilities:

• The incumbent will manage, lead a group of in-house team and drive to complete the day-to-day operational activities;
• Work with the relevant parties or in-house facilities management teams to establish control & operational guidelines, and liaising with the relevant authorities for regulatory compliance for each site;
• Manage expenditure, address operational and administrative issues as well as ensuring compliance and good work ethics;
• Engage employees to further pro-actively communicate/cascade key priorities of the organization and required accountabilities within the team, and establish an environment of open two way communication and learning;
• Plan, organize and manage the performance of team members and where necessary initiates corrective actions to cover shortfalls in performance and capabilities.

Requirements

• Degree in Facilities Management/ Building Services or equivalent
• Minimum 5 years relevant experience in managing Grade 'A' commercial and/or industrial buildings
• Candidate certified as Senior Fire Safety Manager will have added advantages
• Good leadership & management skills with positive energy and drive
• Excellent communication and strong interpersonal skills

Responsibilities:

1. Supervise Bar Operations: Assist in the management of all aspects of the bar, including staff scheduling, training, and performance evaluation. Ensure that all team members adhere to company policies and standards.
2. Customer Service: Provide excellent customer service by greeting guests, taking orders, and addressing any concerns or complaints promptly and professionally. Ensure that guests have a positive experience at the bar.
3. Inventory Management: Assist in maintaining accurate inventory records and ordering supplies as needed. Monitor stock levels to minimize waste and maximize profitability.
4. Quality Control: Ensure that all beverages served meet quality standards and are prepared according to established recipes. Monitor the cleanliness and organization of the bar area to maintain a safe and hygienic environment.
5. Staff Training and Development: Assist in training new bar staff on company procedures, product knowledge, and customer service standards. Provide ongoing coaching and support to help team members excel in their roles.
6. Sales and Promotion: Collaborate with the marketing team to develop promotions and special events to drive sales and attract customers to the bar. Monitor sales trends and adjust strategies as needed to achieve revenue targets.
7. Compliance: Ensure compliance with all relevant health, safety, and licensing regulations. Maintain up-to-date knowledge of alcohol laws and regulations to ensure legal and responsible service.
8. Financial Management: Assist in budget planning and cost control measures to maximize profitability. Monitor expenses, analyze financial reports, and identify opportunities for cost savings.
9. Team Collaboration: Work closely with other departments, such as the kitchen and serving staff, to coordinate service and ensure a seamless dining experience for guests. Foster a positive and collaborative work environment among bar staff and other team members.
10. Continuous Improvement: Stay informed about industry trends, new products, and innovative techniques in bartending and mixology. Identify opportunities for improvement and implement changes to enhance the efficiency and effectiveness of bar operations.

Job Description & Requirements

The Manager/Senior Manager (equivalent to Technical Superintendent/Senior Superintendent) will actively lead an on-shore and off-shore team to deliver high quality, innovative, sustainable solutions to the customer with complete responsibility for safe and cost-effective management of the vessels assigned.

Key Roles and Responsibilities
Technical Management / Operations

· Accountable for vessel inspection and ensure the ships condition and maintenance standards adhere to organisation procedures

· Ensure all maintenance is performed to a high standard and as per manufacturer’s recommendations

· Prepare specifications and evaluate tenders

· Supervise daily operational activities of all assigned vessels

· Advise Line Manager on a regular basis about vessel operation, budgetary performance and any untoward incidents on vessels in the fleet

· Liaise with the Procurement Department related to supply of spare parts of all vessels, considering the opportunities for replenishment in respect to the trading commitments of the vessels to provide for the most economical supply

· Responsible for communication, promotion and implementation of company's health, safety, environment and quality policy on board the vessels related to technical

· Drives all technical related mobilization activities, refits, dry-docking & major repairs. Plan for repairs and dry-docking of the vessels at suitable regular intervals

Regulatory/Legislative Statutory Compliance

· 100% compliance with International Maritime Organisation (IMO), Flag State and Port State rules and regulations

· Maintenance of ship certificate and survey status at all times keeping track of renewals and placement on board vessels.

Financial Management

· Maintain, monitor and report budgets for all vessels under charge. Work closely with Technical staff, purchasing and finance controllers to ensure budget is within the agreed variables/targets *(current target 3% variance)

· Support reporting manager to plan “Operating Budget” for all vessels under charge.

· Responsible for planning and execution of all dry-docking activities within the allotted budget limits

*subject to change based on company policy

Quality & Continuous Improvement

· Scan the environment and recommend improvement in processes to enhance productivity an efficiency in the system

· Drive implementation of approved ‘Continuous Improvement’ projects in collaboration with the Quality team

· Establish clear expected levels of performance from crew and work with manager on updating the SOP’s.

· Demonstrates a complete understanding of the Safety & QMS policies & procedures and ensures that the on-shore and off-shore employees operate at the same level of understanding and awareness

Health, Safety and Environment Compliance

· Responsible for creating and sustaining a positive safety culture on-board all vessels under charge

· Act as a first point of contact for any emergencies aboard vessels under charge. Ensure a technically qualified representative is available and responds to emergencies within the agreed time limit

· Ensures a safe & compliant working environment is provided to all off-shore employees by demonstrating a complete and accurate understanding of the health & safety policies and practices of the organisation

· Responsible for corrective action being implemented to remedy safety hazards or risks and restore a safe working environment on board vessels. Escalate to Manager in the event of the hazards/risks exceeding authority limits provided in the role

· Owns and responsible for delivery of safety messages/training to off-shore employees during site or vessel visits

People and Leadership Management

· Articulates clear and specific goals for employees on board vessels under charge

· Lead, coach, engage, motivate, mentor employees to develop their strengths and build their capabilities as per their defined roles and personal goals

· Ensure development plans are in place for all offshore team members and it is followed up closely to ensure completion

· Responsible for continuous performance discussions with direct reports to drive learning and self-improvement

Manage and maintain the talent pool by engaging top performers and taking definitive action on bottom performers

Relationship

Internal:

· Management team

· Business Support – Purchasing, Finance, Quality, Human Resources & IT

· Off-shore employees on vessels under charge

· Cross-functional Peer Group

External:

· Vessel Owner or a designated authority

· Regulatory/Government authorities

Vendors

Job Experience, Functional Knowledge and Qualifications

Essential:

· Bachelor’s degree/Diploma or equivalent in Marine Engineering/ Navigation/Internationally recognized shipping degree/qualification

· Hold MEO Class 1 Certificate of competency or Certificate of Competency II/2 (for Master/Chief Officer) or Certificate of Competency III/2 (for Chief Engineer/Second Engineer) under STCW Code

· A minimum of 3 years’ relevant experience as Chief Engineer/Second Engineer or Master/Chief Officer on Dry/Tanker/Gas in the relevant type of vessel being recruited for e.g. Dry Cargo, Oil, Chemical or Gas, etc. Of this a minimum sailing experience of 6 months as Chief Engineer/Master (12 months is desirable).

Desirable:

· Knowledge in Classifications Society procedures and regulations is desirable.

· Should have prior people management experience

· Proven track record in intermediate and special dry dockings, ship repair, mobilizations and in-water repairs

· Demonstrated Commercial acumen and ability to manage vessel financials within scope as well as satisfy client’s requirements

· IT literate and computer savvy

· Business Administration qualification will be an added advantage

Basic knowledge of Energy Management Systems and / or energy conservation methods is an advantage

Competencies

Competency Level 3

· Effective decision making

- Analysis and Problem solving

· Interacting with others

- Listening and communicating

- Collaboration, inclusion and teamwork

· Driving High Quality

- Customer focus

- Planning and Organising

- Initiative

- Accountability

Resilience and wellbeing

Key Responsibilities:

• Responsible in setup, implement and enhance the organization cybersecurity capabilities
• Responsible in manning the IT operation tasks such as administering, maintaining, and optimising the Infra and security solutions
• Point of contact to liaise and work closely with IT vendor and monitor all outsource infrastructure/ system/ cloud vendors performance against agreed SOW and SLA
• Monitor and maintain IT assets and ensure the capacity and quantity is sufficient and optimised for business and operation need
• Perform security monitoring and review to ensure that all implemented security controls/measures are relevant and effective
• React timely to the security alert and advisory that is issued by the authority, partners, and product vendors
• Perform due diligence on product vendors, partners, and 3rd party service providers
• Develop, update, and review technical SOPs/workflows, policies, processes, standards, and baselines to ensure that it remain relevant and effective
• Support IT security compliance projects and programs such as audit, VAPT and table-top exercise
• Keep up to date on emerging security threats and vulnerabilities on new and existing platforms
• Identify, assess, and remediate cyber risks in cloud, applications, endpoints, system, and network
• Manage, assess, and address security vulnerabilities and perform patch management
• Investigate, analyse, and respond to cyber incidents in a timely manner
• Perform review of security logs and events to ensure that all unauthorised activities, indicator of compromise (IOC), threats or breaches are identified

Requirements:

• Bachelor’s Degree in Information Technology, Computer Science, or a related field
• A minimum of 5 years of experience in IT compliance, technology risk management, or a related role
• Strong understanding of the MAS Technology Risk Management guidelines and relevant regulatory frameworks
• Experience in conducting risk assessments and developing risk management strategies
• Strong knowledge of IT security principles, best practices, and controls
• Excellent communication and interpersonal skills, with the ability to collaborate with cross-functional teams

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction.
• Respond efficiently and accurately to customer complaints.
• Lead and train team members to achieve guest satisfaction, operation efficiency and productivity.
• Regularly review product quality and research new vendors
• Organize and supervise shifts.
• Manage and oversee all storage supplies for the restaurant to ensure smooth operation.
• Appraise staff performance and provide feedback to improve productivity.
• Estimate future needs for goods, kitchen utensils and cleaning products.
• Manage restaurant’s good image and suggest ways to improve it.
• Promote the brand in the local community through word-of-mouth and restaurant events.
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations.
• Monitor inventory to ensure that resources are used effectively and minimizing wastage.
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Responsibilities:

· Servicing and maintaining sales accounts and follow up on sales leads to increase sales revenue.

· Attend briefings to pitch for new projects.

· Conceptualize and prepare, with rigour – creative presentation deck, customized to clients’ needs and requirements.

· Manage project budgets and quotations for clients’ approval with clear instructions to Finance team for invoicing.

· Plan and propose workflows for every event.

· Key liaison between client, events team, designers, and 3rd party vendors leading up to the event, ensuring that both client and event requirements are met.

· Manage the set-up and production of the event on site, ensuring the delivery of a high-quality event.

· Supervise and manage all suppliers and contractors working on location.

· Source for materials and act as a negotiator to obtain cost-effective prices from suppliers.

· Apply for licences, permits, insurance etc with the relevant authorities and insurers

· Ensure a smooth operation throughout each event.

· To handle multiple projects from entry level to mega huge events.

· Logistics management and inventory control of all equipment, materials, and any other items.

· Submission of Cost Listing to Finance team upon completion of each event.

· Follow up on payments with clients

· Ensure that vendor invoices are correctly billed before submission to Finance team for payments

Pre-Requisites:

· Creative, fun and passionate individual

· Minimum GCE “A” Level Graduate

· Proficient in Microsoft programmes – Excel, PowerPoint & Word.

· 2 – 3 years of experience in the event or hospitality industry.

· Internet and social media savvy

· Able to take “common-sense” initiatives and make sound judgements and decisions.

· Effective crisis management.

· Good time management and able to delegate tasks.

· Good negotiation and interpersonal skills.

· Able to negotiate in the interest of the company.

· A passion for events and communication with an accurate eye for details.

· Ability to handle pressure, multi-task and work within tight schedules / deadlines.

· Calm, resourceful, independent and vigilant.

• Ensure standards for food quality and preparation
• Co-ordinate with logistics department for timely collection and delivery schedules
• prepare dally delivery list for frozen meats and others
• Manage all frozen meat delivery and assist to production and others
• Able to multi-tasks and dwork under pressure
• Able to handle heavy stuffs around 20-30kg
• Able to work long hours and work on weekend

QUALIFICATIONS

• Physically fit
• Able to work in cold environment
• Class 3 Licence
• Forklift Licence (if have is a plus point)

• Responsible for taking orders and serving food and beverages to guests
• Polite friendly and well grown
• Verifying the identification and of any customers who order alcoholic beverages
• Submit food orders to the kitchen staffs
• Ensure customers satisfied with their meal
• work with kitchen staffs to resolve any complaints and process customer payments

• Efficient operation of the purchasing function of the company.
• Handle vendor disqualification activities.
• Cost (ability to analyse, estimate, understand and challenge the cost breakdown with proposal to optimize the cost)
• Contract negotiation with vendors and ensure on-time delivery.
• Manage and maintain purchasing/ inventory database.
• Souring and co-ordinating qualification activities for new vendors.
• Building Strong supplier relationship
• Ability to build strong rapport with supplier top management
• Experience in dealing with suppliers from different geography (China, India, EAJP and Europe) and dealing complex issues
• Finalization of detailed purchase orders and contracts.
• Take charges of supplier management including quality systems and business management.
• Maintain approval vendor list.
• Keep good control of productivity, payment, and other KPIs
• Support other stakeholders to achieve their KPIs
• Prepare & present Monthly and Quarterly performance and propose gap closure actions
• Managing performance review with team
• Resourceful and good in problem resolution to support Quality and s/chain issues
• Agile with strong leadership in engaging various stakeholders in quick problem resolution.
• Experience in leading crisis management
• Be analytic on current processes pain points and propose of improvement leveraging digitization tools

Requirements

• Min Diploma/ Bachelor in Purchasing/ Supply Chain, Engineering discipline
• Proven track record in supplier negotiation and drive cost reduction through various levers
• Good experience in proposing ideas to drive technical productivity
• Good understanding of market players in different category with ability to source and propose cost saving through Change of suppliers
• Build relationship and collaborate with internal teams and with stakeholders
• Work in Fast paced environment
• At least 8-12 years of relevant Purchasing experience with strong technical knowledge
• At least 3 years of relevant experience in a People Manager/Team Lead function
• Proficient in MS Excel with strong analytics skills and PowerPoint

• Lead the creative process, brainstorming, and ideation sessions to develop innovative F&B concepts, menus and experiences
• Collaborate with cross-functional teams to translate concepts into actionable plans and execute them
• Design and curate menu that reflects the brands, ensuring a balance of taste, presentation and market trends
• Work closely with the teams to bring menu concepts to life
• Collaborate with internal/external stakeholders to create dining/events spaces that complement the brands' concepts
• Oversee the selection of materials, decor, and ambiance that align with the respective brands
• Develop strategies to enhance overall customer experience from the moment they enter to departure
• Collaborate with marketing/design team to create marketing campaigns and materials that are in line with brands' identity
• Contribute to social media contents and promotions to drive customer engagement

Requirements:

• Bachelor's degree in Culinary Arts, Hospitality, Design, Marketing or related field
• At least 2 years of proven experience in a creative role within F&B/Hospitality industry
• Excellent communication and presentation skills
• Strong project management skills with the ability to bring concepts from ideas to execution
• Knowledge of market trends, customer preferences and industry best practices
• Detail-oriented, well-organized and able to multi-task in a fast-paced environment
• Proficient in design software, F&B software, and project management tools
• Must be willng to travel abroad as and when required