Responsibilities:
As an E-commerce Executive, you will play a pivotal role in the success of our online retail operations. Your primary responsibilities include:
1. E-commerce Platform Management:
- Oversee and manage the day-to-day operations of our e-commerce platforms, with a strong focus on Shopify, Lazada, and Shopee.
- Ensure product listings are accurate, up-to-date, and optimized for maximum visibility and conversion.
- Implement strategies to enhance the user experience, driving customer engagement and loyalty.
2. Order Fulfillment and Inventory Management:
- Coordinate order processing, shipment, and delivery to ensure a seamless customer experience.
- Monitor and manage inventory levels, anticipating demand and optimizing stock availability.
- Collaborate with relevant teams to minimize order fulfillment lead times.
3. Marketing and Promotion:
- Collaborate with the marketing team to execute promotional campaigns and initiatives on e-commerce platforms.
- Utilize analytics and performance metrics to optimize marketing strategies and improve conversion rates.
- Stay informed about industry trends and competitor activities to identify growth opportunities.
4. Customer Service and Satisfaction:
- Respond promptly to customer inquiries and concerns, maintaining a high level of customer satisfaction.
- Implement strategies to enhance customer engagement and encourage repeat business.
5. Analytics and Reporting:
- Generate regular reports on key performance indicators (KPIs) related to sales, traffic, and customer behavior.
- Utilize data-driven insights to make informed decisions and identify areas for improvement.
Experience and Qualifications:
- Proven experience as an E-commerce Executive or in a similar role within the e-commerce industry.
- In-depth knowledge and hands-on experience with e-commerce platforms, particularly Shopify, Lazada, and Shopee.
- Familiarity with order fulfillment processes, inventory management, and logistics.
- Strong analytical skills with the ability to interpret data and draw meaningful conclusions.
- Exceptional organizational and multitasking abilities in a fast-paced environment.
- Effective communication skills and the ability to collaborate across teams.
If you are passionate about e-commerce, possess the required skills, and thrive in a dynamic work environment, we invite you to join our team and contribute to the continued success of our online retail presence.