Total 379 Manager help desk specialist job vacancies in singapore

Operation Hour Staggered 8.5hr Shift – Between 7.30am to 7.30pm (SGT)

• All deliverables and correspondence be written in readily comprehensible English Language.

• The Service Desk representatives shall be proficient in written and spoken English to provide instructions, offer advisory services, training and any other submissions as required.

Pre-requisites

• Familiar with Service Desk day to day Operation. This requirement does not include those with Customer Service Experience in a non-technical call center environment.

• To have a minimum of 3-year end-user support experience, desktop, or technical service desk. Minimally 3-year experience in leading a Service Desk team of at least 15 agents.

• To have the in-depth technical skills to support existing and new computing devices like desktops, notebooks, tablet devices and smartphones with knowledge of Windows Operating Systems, Active Directory Account Administration, and Microsoft Office applications.

• Experience in Situational Management to provide Ad-hoc instructions to the team.

• Experience in Gap Analysis, Productivity, Call Statistic, and Incident Trending.

• Experience in managing Complaints, identify training needs and coaching SD agents.

• Experience in Service Level Agreement (SLA) Reports, identify Service Improvement Opportunities and recommend Action plan.

SECTION A: POSITION SUMMARY

Manage Service Desk team to deliver flawless customer service in managing incident restoration and service level agreements and monitoring the duties of the service desk team members to ensure that client inquiries are promptly attended to.

SECTION B: KEY RESPONSIBILITIES AND RESULTS

1. Manage and lead the Service Desk and staffs to provide 1st level technical support.

2 Act as a further escalation point for unresolved or escalated cases and provide guidance to the team.

3. Take on a wider customer service role and promote the customer service ethic to maintain a high degree of customer service for all support queries and adhere to all service management principles.

4. Report to SD managers on any issue that could significantly impact the SLA and recommends action plan.

5. Take overall responsibility for incident management and request fulfilment (if any).

6. Ensure staffs take ownership of user’s incidents and be proactive when dealing with user’s incidents.

7. Ensure all calls and emails are logged in the Service Desk logging system as per operating procedure.

8. Allocate more complex calls and emails to the relevant IT Support member.

9. Arrange for external technical support where problems cannot be resolved within L1

10. Manage Service Quality Assessment and Coach the agents on proper handling approaches.

11. Provide Domain Briefing/ Training to new joiners.

12 Able to front Service Desk to stakeholders for clarification and enquiries.

Group Overview

The TP ICAP Group is a world leading provider of market infrastructure.

Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.

Through our people and technology, we connect clients to superior liquidity and data solutions.

The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world’s leading provider of OTC data, and an award winning all-to-all trading platform.

The Group operates from more than 60 offices in 27 countries. We are 5,300 people strong. We work as one to achieve our vision of being the world’s most trusted, innovative, liquidity and data solutions specialist.

TP (Tullett Prebon)

A world-leading intermediary in the wholesale financial and energy markets, Tullett Prebon seeks to maximise value for its clients' trading activities across voice, hybrid and pure electronic channels.

We offer broking services for a wide range of asset classes, including Equities, Credit, FX, Rates and Insurance Derivatives.

Across all asset classes, Tullett Prebon offers e-solutions to give clients the choice to enter prices and execute trades electronically and directly via one of our hybrid electronic trading systems, or to engage with brokers to help identify and negotiate trades.

Role Overview

This is an entry level role and will provide the successful application with on-the-job training and vast exposure to the fast-paced financial markets. We are ideally looking for a bright and enthusiastic individual that can work autonomously and collaboratively in a small team and can think on their feet. This is an exciting opportunity to be part of highly experienced team and would be perfect for somebody looking to start their career in Financial Services.

Role Responsibilities:

•Promote TP ICAP group.

•Ensure timely input of trades into trading systems.

•Resolve any trade queries received internally and externally, and ensure any trade discrepancies are resolved in a timely manner.

•Keep trade records up to date.

•Update real-time electronic whiteboards with market data.

•Provide input on various projects for brokers and traders.

•Provide trade details to brokers and traders on a daily basis.

•General administrative duties across the desk.

•Monitor markets, keep up to date with financial news and geo-political events that impact the financial markets.

Experience / Competences:

Essential

•Demonstrated interest in the financial markets and the economy.

•High level of computer competence.

•Hard working and willingness to learn.

•Ability to work effectively in a high-pressure environment, can keep emotions under control in difficult situations.

•Build relationships and networks with both internally and externally wherever possible.

•Instils Trust - gaining the confidence and trust of others through honesty, integrity, and authenticity.

•Attention to detail.

•Team player - demonstrates ability to work effectively with others, communicating clearly and instilling trust with your colleagues.

•Values Differences - recognizes the value that different perspectives and cultures bring to an organization.

•Works ethically and shows respect for both professional and company values.

Desired

•Handles situations and problems effectively using own initiate.

•Seeks opportunities for improvements.

•Demonstrates high levels of energy in seeking out and achieving new goals.

Cathay United Bank Company, Limited is a wholly owned subsidiary of Taiwan’s largest financial group Cathay Financial Holdings. The Bank’s Singapore Branch is currently looking for a Head of Cross Border Banking to join the Corporate banking team.

Responsibilities

• Manage and grow a portfolio of Taiwanese and Foreign Corporate client who having registered address in Singapore
• Consult on building strategy of Local Corporate Business
• Develop and execute agreed strategy of Local Corporate of area in charge
• Expand the business with new eligible Local Corporate names who are fit within agreed strategy and area in charge
• Maintain, enhance relationship with existing customer to maximize banks return/ profitability
• Execute and act as primary point of control and monitoring for credit/ post-loan management
• Implement others duty being assigned.

Requirements

• Minimum bachelor’s degree in Business Administration/Accountancy or any business relevant discipline
• Minimum 3-5 years’ relevant experience within Corporate Banking space.
• In depth knowledge of Cross-border business, product /segment management, project and portfolio management financial / accounting / credit analysis
• Sound knowledge of the bank’s products and services
• Occasional business travel may be required
• Excellent interpersonal and communication skills
• Proficient in spoken and written English/Chinese to liaise with Chinese speaking headquarter counterparties and cross border clients

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

A Front Desk Assistant Manager with Conrad Hotels and Resorts supervises the activities at the hotel front desk, responsible for assigning work and ensuring the completion of daily tasks, including check-in/check-out, guest requests, concierge services and promotion of in-house activities.

What will I be doing?

As a Front Desk Assistant Manager, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments to deliver outstanding guest service and financial profitability. A Front Desk Assistant Manager is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Supervise Front Desk operations during your assigned shift to a consistently high standard
• Ensure your shift team has a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
• Conduct pre-shift briefings and advise your shift team of any special events or VIP Guests in the hotel that day
• Assign daily shift tasks and ensure the tasks completion by every end of the shift
• Maintain and update guest history and marketing database as required
• Ensure that a detailed hand over is carried out between shifts including the volume of business, special guests, tasks to be clarified/completed and any special events that are taking place.
• Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
• Maximize sales revenues through up-selling and marketing program
• Manage Guest requests, inquiries, and complaints promptly and completely
• Support new team members in any areas that they are not yet competent to handle independently
• Conduct daily training, coaching and guidance accordingly to new team members, to provide evaluation to team members when required
• Handle group arrivals and departures in the absence of the group coordinator
• Coordinate with various departments such as F&B, Engineering, Finance, Housekeeping, Sales, and external parties when running as a Group coordinator.
• Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service
• Follow up on required actions to Guests and team members in other departments
• Monitor departure rooms promptly in order to manage the room situation and avoid any guest disputes
• Ensure that the Front Desk is sufficiently stocked with daily essentials (including stationery, letterheads, folio paper etc.)
• Support in receiving and confirming room reservations
• Supervise financial transactions at the front desk
• Ensure that operational challenges and Guest comments/ issues are communicated to the Manager on Duty
• Aid the shift team in cashiering-related matters as required
• Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.
• Conversant with Operator operations, computer and CRM / HotSOS / Kipsu / Vision systems
• Follow and adhere to company brand standards and Forbes guidelines.
• Attend training and meetings as required
• Familiarize with hotel and Front Office policies
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?

A Front Desk Assistant Manager serving Hilton Brands is always working on behalf of our guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills and values that follow:

• At least 3 years of Front Office experience in the hotel, leisure, and/or retail sector
• Strong commercial/business awareness and demonstration of sales capabilities
• Calm, organized work ethic with the ability to prioritize and meet deadlines
• Excellent supervisory, inter-personal, and communication skills
• A passion for delivering exceptional levels of Guest service
• A relevant supervisory/management certificate/diploma or degree, preferred

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

An Assistant Front Desk Manager with Conrad Hotels and Resorts is responsible for the overall daily operations of the Front Desk in check in and checks out including groups, VIPs and overseeing the availability of rooms.

What will I be doing?

As an Assistant Front Desk Manager, you are the first point of contact for dealing with all in house guest’s feedback. The position predominately involves face-to-face contact with Guests and represents Senior-level hotel management in their absence. Specifically, the Duty Manager will perform the following tasks at the highest level of service:

• Be available in the Front Desk area at all times to attend to matters, which require a decision to be made.
• Monitor the conduct and performances of all Front Desk, Groups and Telephone staff at work and report findings to the head of the department concerned for follow up.
• Monitor and ensure the cleanliness of the Front Desk area.
• Assist and coach staff in dealing with special requests and complaints.
• Ensure all house set up for the day’s arrivals are accurate and timely completed.
• Be aware of VIPs arrivals and departures together with the Guest Experience team.
• Ensure sufficient staffing at the desk to meet the activities for the day at the desk.
• Ensure that all Guest complaints are handled promptly and completely.
• Ensure new staffs are coached and has proper buddy in their Job skills training period.
• Recommend training opportunities and submit department monthly training schedule.
• Ensure that all house rules and regulations are adhered to.
• Assisting the Front Office Manager in conducting confirmation and yearly performance appraisal of staffs.
• Review Guest feedback from SALT and any other forms of feedback with staff and take corrective measures with staff concerned.
• Leverage on Artificial Intelligence (AI) / technology such as Kipsu, SALT and Synergy to proactively meet customers’ needs while shape culture and processes for innovation and continuous improvement.
• To ensure that the agreed standards of appearance and presentation are maintained at the Front Desk at all times.
• Ensure Brand standards are adhered by all staff by conducting audit
• Demonstrate thorough knowledge of all credit procedures and ensure they are applied properly.
• Offer current knowledge on all hotel products, services, policies, and emergency procedures
• Be aware of room availability and be ready to make decision for acceptance or refusal of lay-over business
• In charge of the hotel’s evening and night operation, representing the management
• Ensure the hotel’s night audit run daily and all public area are in order during the night.
• Be part of the hotel CERT team in emergency cases.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

As a support to Front Office, the Assistant Front Desk Manager is to lead the team on a daily basis, establishing a positive first impression for our guests. This role will foster a culture of success through strong leadership and team dynamic that enables an elevated guest experience.

What are we looking for?

An Assistant Front Desk Manager serving Hilton Brands is always working on behalf of our guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills and values that follow:

• At least 3 years of Front Office experience in the luxury hotel, leisure, and/or retail sector
• Current knowledge (proof of valid qualifications required) of health, safety, and security procedures
• Calm, efficient, and the ability to work well under pressure in different situations
• Excellent inter-personal and communication skills
• Proficiency with Microsoft Word, Excel, and Outlook computer programs
• A passion for delivering exceptional levels of Guest service
• Meticulous grooming and presentation
• Ability to work on your own or as part of a team
• A relevant supervisory/management certificate/diploma or degree, preferred

1. Manage and lead the Service Desk and staffs to provide 1st level technical support.

2 Act as a further escalation point for unresolved or escalated cases and provide guidance to the team.

3. Take on a wider customer service role and promote the customer service ethic to maintain a high degree of customer service for all support queries and adhere to all service management principles.

4. Report to SD managers on any issue that could significantly impact the SLA and recommends action plan.

5. Take overall responsibility for incident management and request fulfilment (if any).

6. Ensure staffs take ownership of user’s incidents and be proactive when dealing with user’s incidents.

7. Ensure all calls and emails are logged in the Service Desk logging system as per operating procedure.

8. Allocate more complex calls and emails to the relevant IT Support member.

9. Arrange for external technical support where problems cannot be resolved within L1

10. Manage Service Quality Assessment and Coach the agents on proper handling approaches.

11. Provide Domain Briefing/ Training to new joiners.

12. Able to front Service Desk to stakeholders for clarification and enquiries.

WhatsApp: +65 90820021 (Kyler)

Email: [email protected]

Monthly Salary: $3,000-$3,500
Working Location: Tanjong Pagar
Working Days: 5 Days (Based on Roster)
Working Hours: 7am-4.30pm / 12-9.30pm / 10.30pm-8am (subjected to change)

Job Description

• To assist the Front Office Manager and Assistant Front Office Manager to supervise and coordinate the daily front desk operations.
• To be proactive thinking, to be able to react fast to problems, and to make sound management decisions.
• Able to show responsibility and make decisions to handle any operations issues that may arise in the absence of the management.
• To welcome and bid farewell to all VIP guests.
• To develop and maintain close business contacts with house guests and provide personalized service whenever possible.
• To handle complaints or incidents/accidents occurring in the hotel when necessary.
• Record all complaints into logbook for management and all departments' attention or follow up.
• Respond to emergency calls, fire alarm, power failure, computer and medical attention and coordinate with respective departments and contacts.
• Be familiar with and ensure that all preparations for VIP and group arrivals and departures are well organized.

Job Requirements

• Minimum 2 years of relevant experience

The Supreme HR Advisory Pte. Ltd | 14C7279

Gan Kai Le | R23112683

Job Description & Requirements

Operation Hour Staggered 8.5hr Shift – Between 7.30am to 7.30pm (SGT)

• All deliverables and correspondence be written in readily comprehensible English Language.

• The Service Desk representatives shall be proficient in written and spoken English to provide instructions, offer advisory services, training and any other submissions as required.

Pre-requisites

• Familiar with Service Desk day to day Operation. This requirement does not include those with Customer Service Experience in a non-technical call center environment.

• To have a minimum of 3-year end-user support experience, desktop, or technical service desk. Minimally 3-year experience in leading a Service Desk team of at least 15 agents.

• To have the in-depth technical skills to support existing and new computing devices like desktops, notebooks, tablet devices and smartphones with knowledge of Windows Operating Systems, Active Directory Account Administration, and Microsoft Office applications.

• Experience in Situational Management to provide Ad-hoc instructions to the team.

• Experience in Gap Analysis, Productivity, Call Statistic, and Incident Trending.

• Experience in managing Complaints, identify training needs and coaching SD agents.

• Experience in Service Level Agreement (SLA) Reports, identify Service Improvement Opportunities and recommend Action plan.

SECTION A: POSITION SUMMARY

Manage Service Desk team to deliver flawless customer service in managing incident restoration and service level agreements and monitoring the duties of the service desk team members to ensure that client inquiries are promptly attended to.

SECTION B: KEY RESPONSIBILITIES AND RESULTS

1. Manage and lead the Service Desk and staffs to provide 1st level technical support.

2 Act as a further escalation point for unresolved or escalated cases and provide guidance to the team.

3. Take on a wider customer service role and promote the customer service ethic to maintain a high degree of customer service for all support queries and adhere to all service management principles.

4. Report to SD managers on any issue that could significantly impact the SLA and recommends action plan.

5. Take overall responsibility for incident management and request fulfilment (if any).

6. Ensure staffs take ownership of user’s incidents and be proactive when dealing with user’s incidents.

7. Ensure all calls and emails are logged in the Service Desk logging system as per operating procedure.

8. Allocate more complex calls and emails to the relevant IT Support member.

9. Arrange for external technical support where problems cannot be resolved within L1

10. Manage Service Quality Assessment and Coach the agents on proper handling approaches.

11. Provide Domain Briefing/ Training to new joiners.

12 Able to front Service Desk to stakeholders for clarification and enquiries.

WhatsApp: +65 90820021 (Kyler)

Email: [email protected]

Monthly Salary: $3,000-$3,500
Working Location: Tanjong Pagar
Working Days: 5 Days (Based on Roster)
Working Hours: 7am-4.30pm / 12-9.30pm / 10.30pm-8am (subjected to change)

Job Description

• To assist the Front Office Manager and Assistant Front Office Manager to supervise and coordinate the daily front desk operations.
• To be proactive thinking, to be able to react fast to problems, and to make sound management decisions.
• Able to show responsibility and make decisions to handle any operations issues that may arise in the absence of the management.
• To welcome and bid farewell to all VIP guests.
• To develop and maintain close business contacts with house guests and provide personalized service whenever possible.
• To handle complaints or incidents/accidents occurring in the hotel when necessary.
• Record all complaints into logbook for management and all departments' attention or follow up.
• Respond to emergency calls, fire alarm, power failure, computer and medical attention and coordinate with respective departments and contacts.
• Be familiar with and ensure that all preparations for VIP and group arrivals and departures are well organized.

Job Requirements

• Minimum 2 years of relevant experience

The Supreme HR Advisory Pte. Ltd | 14C7279

Gan Kai Le | R23112683

Summit Planners Crusaders Pte Ltd is a premier One-Stop Integrated Financial Services Provider, committed to delivering innovative, personalized, and holistic financial solutions. We cater to individuals and businesses, offering services ranging from wealth management and estate planning to investment advisory and insurance.

We are looking for a driven and visionary Investment Specialist Manager to lead our investment team, craft high-impact strategies, and ensure our clients achieve financial success. If you have strong leadership skills, a passion for financial markets, and a knack for building lasting client relationships, this is your chance to excel!

As the Investment Specialist Manager, you will take charge of spearheading investment strategies and fostering client confidence through expert financial advice. Key responsibilities include:

Key Responsibilities:

• Team Leadership:Lead and mentor a team of investment specialists to deliver outstanding client solutions.
  Oversee training and development programs to elevate team capabilities.
  
• Client-Centric Investment Strategies:Develop and implement tailored investment strategies for high-net-worth individuals (HNIs) and corporate clients.
  Act as a trusted advisor, offering customized financial solutions that align with clients' goals, risk profiles, and market opportunities.
  
• Portfolio Management:Manage and optimize diversified investment portfolios, ensuring strong performance and adherence to objectives.
  Continuously monitor market trends and recommend adjustments to portfolios as necessary.
  
• Market Expertise:Stay ahead of global and regional economic developments, identifying new investment opportunities.
  Share timely market insights and investment updates with clients and team members.
  
• Collaboration Across Services:Work closely with financial planners, insurance consultants, and estate planning specialists to deliver comprehensive financial solutions.
  Foster synergy within the company to maximize client satisfaction and business growth.
  
• Compliance and Risk Management:Ensure all investment activities adhere to regulatory guidelines and internal policies.
  Proactively identify and mitigate risks in portfolios and strategies.

What You Bring:

• Education & Credentials:Bachelor’s degree in Finance, Economics, Business, or a related field or Local Diploma.
  Advanced certifications (CFA, CFP, or equivalent) and completion of CMFAS Modules 5, 8, 9, and 9A are highly preferred.
  
• Experience:Minimum 5-7 years in investment advisory, wealth management, or portfolio management, with at least 2 years in a leadership role.
  
• Skills:Strong leadership and team management abilities.
  In-depth knowledge of financial instruments, markets, and investment strategies.
  Exceptional analytical and decision-making skills.
  Excellent interpersonal and communication skills, with the ability to simplify complex financial concepts.
  
• Mindset:A visionary leader with a client-first approach and a passion for driving success.
  Highly motivated, detail-oriented, and results-driven.

What We Offer:

• Attractive Compensation: Competitive base salary, performance bonuses, and other incentives.
• Professional Development: Opportunities for certifications, leadership training, and career advancement.
• Comprehensive Benefits: Health insurance, wellness programs, and retirement planning support.
• Cutting-Edge Tools: Access to advanced financial tools and resources to enhance your expertise.
• Dynamic Work Culture: A collaborative and innovative environment that values your ideas and contributions.

Why Join Us?

At Summit Planners Crusaders, you’ll be part of a forward-thinking company that empowers you to make a significant impact. As an Investment Specialist Manager, you’ll lead a team dedicated to transforming lives by delivering exceptional financial solutions. Your expertise will shape the future of our clients and contribute to the growth of our organization.

Ready to lead and inspire? Apply today!

Key Responsibilities:

• Monitor and enforce compliance with standards and requirements of our network partners.
• Assist in the development and implementation of network compliance processes and procedures.
• Collaborate with cross-functional teams to handle reverse KYB applications from Rapyd’s network partners.
• Ensure high levels of service are provided to both third parties and internal stakeholders, maintaining and improving satisfaction and compliance standards.
• Assist in the coordination and management of network compliance-related projects, including planning, scheduling, and tracking progress against goals and milestones.
• Act as the focal point for network compliance related escalations, addressing and resolving issues promptly and effectively.
• Provide support and assistance to other members of the compliance team as needed.

Requirements:

• Bachelor's degree in Business, Finance, Law, or a related field; relevant coursework or certification in compliance or project management preferred.
• Minimum of 1-3 years of experience in a compliance-related role, preferably with exposure to network compliance position or project management.
• Excellent organizational and time management skills, with the ability to prioritize tasks, manage multiple projects simultaneously, and have the ability to work independently.
• Strong communication and interpersonal skills.
• Great analytical skills and problem-solving attitude.
• Self-motivated, fast learner, energetic, and driven individual with the ability to learn new skills and a can-do attitude.
• Detail-oriented with a high level of accuracy and attention to detail.
• Knowledge of relevant laws and regulations, such as AML (Anti-Money Laundering) and KYC (Know Your Customer), is a plus.

Responsibilities:

• Effectively managing, developing, and training the service desk team.
• Ensuring that all processes used by the service desk are thoroughly documented, consistently audited, and regularly improved.
• Conducting and sharing results from service and operation performance reviews.
• Promoting the service desk with senior management and working to ensure that it is properly viewed as a core business asset.
• Coordinating and managing all relevant stakeholders, including the support desk team, customers, and other teams that are involved in service desk operations.
• Being aware of and managing the costs of running the service desks.
• Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
• Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery
• Taking accountability for service delivery performance, meeting customer expectations/SLAs, and driving future demand
• Providing accurate and regular reports to the management on performance of the service delivery
• Supervising desktop management teams (Local and Offshore) to facilitate continual improvements in the desktop environment.
• Collaborating with technical design teams to set standards for software, hardware, and security
• Making sure that anti-virus updates and patches are applied effectively and promptly.

Requirements and skills:

• The ability to build a cohesive team and to manage people effectively. This includes the ability to coach and develop the team.
• A thorough understanding of the strategic vision for the service desk and the ability to set the long-term direction of the team.
• An ability to balance and plan the short-term actions of the team.
• Knowledge and understanding of all relevant industry standards.
• Knowledge and understanding of best practices for service management.
• Strong communication skills, including the ability to be influential and persuasive with stakeholders.
• An ability to market and promote the service desk and to advocate for necessary resources, support, and appreciation for the service desk.
• A complete understanding of the organization’s business.
• An ability to think critically about systems and to make adjustments consistently as needed.
• The ability to manage time effectively while setting the tone of the team through modelling and leadership.

Job Description:

• To plan, organize and manage site operation to ensure efficient delegation of duties and responsibilities.
• To carry out grooving and inspection on active airport runways as per schedule according to project requirement.
• To supervise the execution of the construction works and ensure that the works are carried out in accordance with contract specification/bills of quantities, construction drawings, company’s quality standards, Environmental, Safety & Health (ESH) practices, etc.
• Be responsible for the operation and maintenance of the plant machinery in efficient manner, and report to Site Manager on all matters relating to the operation or needed maintenance including any machine faulty or repair required.
• Oversee quality control and safety matters on the site and to ensure Environmental, Safety & Health (EHS) practices are carried out at all time.
• Prepare and write daily reports related to site works, progress of works and to ensure routine maintenance of machines is carried out according to schedule.
• To coordinate and liaise with Consultant and Subcontractors on all project aspects and need be, to provide all technical and non-technical resolutions followed by documentation.
• Liaise with client or consultant for site inspections, submission of necessary technical reports and ensure necessary records are maintained at site.
• Report and assist Project Manager, Site Manager and Engineer on project functions included but not limited to project management, site management, risk control management etc. to meet the project(s) goals.
• Be responsible for any other duties that may be assigned from time to time as your superior/management deem fit.

Job Requirements:

• Bachelor Degree with min 5 years of relevant experience.
• Proficient in MS Project and MS office.
• Possess Excellent communication, interpersonal skills and presentation skills.
• Meticulous with a strong attention to details.
• Qualified in operating Grooving Machine (TARGET/ PCI500).
• Project Management related certifications would be advantageous.

about the company

My client is a leading provider of data center solutions, seeking a highly experienced Client/Customer Success Manager to manage their portfolio of client accounts based in Singapore. This role is pivotal in maintaining strong relationships with key clients, ensuring service level agreements (SLAs) are met, and providing high-quality customer experiences across all touchpoints.

about the job

• Serve as the main point of contact for data center clients in Singapore, ensuring seamless communication and effective resolution of any client concerns.
• Oversee client contracts, ensuring adherence to SLAs, timely delivery of services, and ensuring full client satisfaction.
• Collaborate with internal teams to ensure the smooth execution of data center operations, maintenance, and any related services as per the client’s needs.
• Proactively monitor client accounts, ensuring timely payment collection, managing invoicing, and addressing any billing-related inquiries.
• Conduct regular client reviews and meetings to assess service performance and address any potential areas for improvement.
• Identify opportunities to enhance client satisfaction and retention, including up-selling and cross-selling additional services and solutions.
• Provide feedback to internal teams and participate in continuous improvement initiatives to ensure the highest standards of service delivery.
• Support the Regional Head in driving business strategy and goals for the Singapore market.

skills and experience required

• 6 to 8 years onwards of experience in a client success, customer relationship, or account management role, ideally within the data center, IT infrastructure, or technology solutions industry.
• Strong understanding of data center solutions, with the ability to communicate technical concepts effectively to both technical and non-technical stakeholders.
• Proven ability to manage multiple clients and projects simultaneously, with excellent organizational and prioritization skills.
• Experience in managing service contracts, SLAs, and payment processes.
• Outstanding interpersonal skills, with a client-focused mindset and strong problem-solving abilities.
• Proficiency in using CRM and other customer management tools.
• Ability to thrive in a fast-paced, dynamic environment and manage stakeholder expectations effectively.

Job Description:

• To plan, organize and manage site operation to ensure efficient delegation of duties and responsibilities.
• To carry out grooving and inspection on active airport runways as per schedule according to project requirement.
• To supervise the execution of the construction works and ensure that the works are carried out in accordance with contract specification/bills of quantities, construction drawings, company’s quality standards, Environmental, Safety & Health (ESH) practices, etc.
• Be responsible for the operation and maintenance of the plant machinery in efficient manner, and report to Site Manager on all matters relating to the operation or needed maintenance including any machine faulty or repair required.
• Oversee quality control and safety matters on the site and to ensure Environmental, Safety & Health (EHS) practices are carried out at all time.
• Prepare and write daily reports related to site works, progress of works and to ensure routine maintenance of machines is carried out according to schedule.
• To coordinate and liaise with Consultant and Subcontractors on all project aspects and need be, to provide all technical and non-technical resolutions followed by documentation.
• Liaise with client or consultant for site inspections, submission of necessary technical reports and ensure necessary records are maintained at site.
• Report and assist Project Manager, Site Manager and Engineer on project functions included but not limited to project management, site management, risk control management etc. to meet the project(s) goals.
• Be responsible for any other duties that may be assigned from time to time as your superior/management deem fit.

Job Requirements:

• Bachelor Degree with min 5 years of relevant experience.
• Proficient in MS Project and MS office.
• Possess Excellent communication, interpersonal skills and presentation skills.
• Meticulous with a strong attention to details.
• Qualified in operating Grooving Machine (TARGET/ PCI500).
• Project Management related certifications would be advantageous.

Our client is a specialist clinic located at the city.

• Oversee daily clinic operations, ensuring smooth patient flow and optimal resource utilization.
• Manage the clinic budget, monitor expenses, and ensure financial viability.
• Ensure compliance with healthcare regulations, accreditation standards, and internal policies.
• Implement quality improvement initiatives to enhance patient outcomes and service delivery.

Requirements:

• Nitec and above
• At least 2 years of managerial experience in clinic setting.
• Excellent leadership, communication, and organizational skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Our client is a specialist clinic located at the city.

• Oversee daily clinic operations, ensuring smooth patient flow and optimal resource utilization.
• Manage the clinic budget, monitor expenses, and ensure financial viability.
• Ensure compliance with healthcare regulations, accreditation standards, and internal policies.
• Implement quality improvement initiatives to enhance patient outcomes and service delivery.

Requirements:

• Nitec and above
• At least 2 years of managerial experience in clinic setting.
• Excellent leadership, communication, and organizational skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Our client is a specialist clinic located at the city.

• Oversee daily clinic operations, ensuring smooth patient flow and optimal resource utilization.
• Manage the clinic budget, monitor expenses, and ensure financial viability.
• Ensure compliance with healthcare regulations, accreditation standards, and internal policies.
• Implement quality improvement initiatives to enhance patient outcomes and service delivery.

Requirements:

• Nitec and above
• At least 2 years of managerial experience in clinic setting.
• Excellent leadership, communication, and organizational skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Our client is a specialist clinic located at the city.

• Oversee daily clinic operations, ensuring smooth patient flow and optimal resource utilization.
• Manage the clinic budget, monitor expenses, and ensure financial viability.
• Ensure compliance with healthcare regulations, accreditation standards, and internal policies.
• Implement quality improvement initiatives to enhance patient outcomes and service delivery.

Requirements:

• Nitec and above
• At least 2 years of managerial experience in clinic setting.
• Excellent leadership, communication, and organizational skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Our client is a specialist clinic located at the city.

• Oversee daily clinic operations, ensuring smooth patient flow and optimal resource utilization.
• Manage the clinic budget, monitor expenses, and ensure financial viability.
• Ensure compliance with healthcare regulations, accreditation standards, and internal policies.
• Implement quality improvement initiatives to enhance patient outcomes and service delivery.

Requirements:

• Nitec and above
• At least 2 years of managerial experience in clinic setting.
• Excellent leadership, communication, and organizational skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

• Oversee day-to-day financial matters, month-end and year-end accounts closing related to Payroll, which include
  • Pre-Payroll activities including, input and update employee details and manage government claims
  • Payroll activities including, process payroll, process CPF, and manage payroll payments
  • Post-Payroll activities, including provision for bonus, manage month-end/year-end closing, submission of IRAS Tax Declaration Annual Form 8E, and answer employee payroll enquiries
• Regular review on compliance to statutory requirements
• Supports and provides advice in structuring and developing the team to ensure smooth and efficient day-to-day Payroll operations.
• Liaise with internal and external auditors and/or tax agents on payroll related matters.
• Acts as contact point to institutional Finance and HR staff Partners closely to ensure organizational readiness and capability to deliver business results.
• Cover colleagues handling other companies’ payroll processing

Requirements:

• Minimum 5 years’ working experience in a finance function or financial shared service center, preferably in a supervisory role
• Prior exposure to Payroll processes and software in healthcare setting would be an advantage
• Experience in SuccessFactors preferred
• Hands on SAP HRIS system preferred.

Interested and qualified candidates, please send in your application to [email protected]

Ivy Yong Shi Mei

R2198995

Recruit Express Pte Ltd 99C4599

Our client is a specialist clinic located at the city.

• Oversee daily clinic operations, ensuring smooth patient flow and optimal resource utilization.
• Manage the clinic budget, monitor expenses, and ensure financial viability.
• Ensure compliance with healthcare regulations, accreditation standards, and internal policies.
• Implement quality improvement initiatives to enhance patient outcomes and service delivery.

Requirements:

• Nitec and above
• At least 2 years of managerial experience in clinic setting.
• Excellent leadership, communication, and organizational skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

Payment Gateway Specialist/Manager (Financial and Crypto)

Working Days & Hours: 5 days | Mon-Fri: 9am to 6pm (12.30pm – 2pm lunch)
Working location: Tanjong Pagar
Salary: $6000 - $8000

Job Responsibilities

• Set up payment gateway for South Korea / Japan market.
• Search and develop the overseas payment gateways in South Korea / Japan.
• Liaise and keep good relationship with local payment service providers in South Korea / Japan.
• Negotiate with PSP for getting competitive service fee and currency rate.
• Ensure the stability and variety of payment gateways.
• Propose any incentive schemes implementation.
• Other ad-hoc assignment.

Job Requirements

• Degree in Finance or its equivalent
• At least 2 years’ experience either in South Korea / Japan for Payment Service Providers (PSP)

Tan Jia Jun | REG No: R23112681
The Supreme HR Advisory Pte Ltd | EA No: 14C7279

Our client is a specialist clinic located at the city.

• Oversee daily clinic operations, ensuring smooth patient flow and optimal resource utilization.
• Manage the clinic budget, monitor expenses, and ensure financial viability.
• Ensure compliance with healthcare regulations, accreditation standards, and internal policies.
• Implement quality improvement initiatives to enhance patient outcomes and service delivery.

Requirements:

• Nitec and above
• At least 2 years of managerial experience in clinic setting.
• Excellent leadership, communication, and organizational skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

Recruitment:

• Manage manpower needs by sourcing, identifying, and selecting suitable candidates that match the hotel's profiles.
• Conduct market surveys and provide labor market insights and trends to enhance recruitment strategies and forecasting (manpower planning).
• Find external candidates to complement the hotel's workforce in compliance with local labor laws.
• Monitor the number of recruits to ensure it aligns with business needs.
• Prepare monthly statistics related to manpower, turnover, etc.

Compensation:

• Ensure that salaries for new hires and promotional adjustments align with approved salary ranges.
• Conduct annual salary and benefits surveys and keep an updated database on compensation packages offered by competitor hotels.
• Oversee and manage the annual performance appraisal process.
• Administer fringe benefits for different staff categories according to HR policies and procedures.
• Gather and compile relevant statistical reports on manpower and labor costs.
• Assist in compiling data for the Human Resource Budget.
• Maintain an efficient HR system to provide timely and updated information to management and departments.

Employee Relations:

• Offer counseling services to help staff perform their jobs more effectively.
• Provide guidance on recruitment, training, development, staff welfare, compensation, and retention.
• Advise Department Heads and Managers on HR matters following policies, procedures, and local laws.
• Assist in creating and updating HR policies and procedures.
• Review existing HR policies and practices and explore the feasibility of standardization.
• Interpret hotel policies to key personnel and ensure strict compliance.
• Approve part-time and overtime requisitions for departments.
• Establish an effective communication system between the hotel and employees.

Industrial Relations:

• Handle all industrial relations issues, including collective bargaining with unions, resolving employee disputes, and conciliating with unions/ministry.
• Conduct Board of Inquiry for disciplinary issues and recommend actions to maintain staff discipline.
• Foster and maintain a positive relationship with the union, liaise with union officials on industrial relations matters, and resolve grievances in line with legal requirements.
• Develop and implement HR and industrial relations policies, guidelines, and practices for the hotel.
• Review employee-related activities to ensure compliance with local legislation, safety regulations, and legal requirements.
• Network with other hotel HR practitioners to stay aligned on salary administration, compensation, and benefits.

Training:

• Work closely with Department Heads to assess training and development needs, maintaining open communication to improve employee skills, attitudes, and knowledge.
• Monitor training expenses to ensure they stay within budget.
• Prepare monthly and yearly reports on training activities.
• Oversee the maintenance of training records and ensure they are updated regularly.

Welfare:

• Promote a healthy work environment through sports and recreational activities.
• Ensure the maintenance of staff facilities to create a motivating environment.
• Oversee the upkeep of the staff cafeteria and ensure the provision of nutritious meals.
• Ensure all notices are displayed on the staff canteen notice board.
• Assist employees with welfare-related matters.
• Manage medical costs and ensure adequate insurance coverage.
• Perform any other duties as assigned by management.

Performance Management:

• Collaborate with department heads to create effective performance reviews and SMART plans to measure individual performance and identify areas for improvement and challenges.

Career Management, Succession Planning & Outplacement:

• Work with top management to:Identify high-potential associates.
  Develop career programs for key employees to support the company’s growth.
  Create programs and timelines to facilitate smooth transitions for employees entering or exiting their positions.

Requirements:

• With Diploma or Higher in related field.
• At least 3+ years of experience in related working experience.
• Well-versed in MS Office Applications.
• Excellent communication skills

Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: [email protected];

EA License No.: 13C6305

Registration No.: R23117856

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.