Total 1,314 hotel manager job vacancies in SG, Central Singapore

TransferMate Global Payments is a Globally Regulated, B2B Payments technology, which greatly improves the international payments process for banks, companies and both our software and strategic partners, such as Wells Fargo, AIB and ING.

We have been recognised as a Great Place to Work for 9 consecutive years, a “Best Workplace for Women” for the past 5 years and most recently, we were delighted to be recognised as a “Best Workplace in Tech” for the accreditation the first year.

The TransferMate global footprint encompasses 30+ offices worldwide with 26 different nationalities.

• Primary responsibility will be to identify, develop and execute strategic partnerships and referral relationships that will contribute to the company's growth.
• Serve as a key member supporting the company's strategic partnership direction in APAC..
• Establish and grow our partnerships in the keys areas identified to support company growth initiatives in strategic and vendor partners
• Identify new business opportunities possible with technology investment, challenge status quo and drive for success.
• Create and drive revenue in APAC
• Manage complex contract negotiations and work with Legal, Compliance and Treasury functions as required.
• Drive the partner integration process in collaboration with departments across the company
• Network with internal and external subject-matter experts, identify and secure targets within key focus areas

• Continually analyse the market opportunities, including competitive landscape, industry trends, emerging technologies and economic factors
• Provide regular progress reports to leadership and commercial team(s)
• Lead partnership development activities with input from cross-functional teams (including, but not limited to, Product Management, Technology, Commercial, Finance and Operations departments)

• 5-10+ years of experience, preferably within the payments functions of Fintechs or Banks
• A good degree in Finance, Economics, Banking or the Quantitative Sciences
• Master's Degree in Finance, Economics, the Quantitative Sciences or Business Administration from a Tier 1 institute would be an advantage
• Understanding of Enterprise Selling, Complex Sales, Partnerships Ecosystem and Channels from a B2B perspective
• An open, intuitive and curious mind to learn, unlearn and experiment.
• Strong business acumen and ability to think strategically
• Strong written and verbal communication skills
• Ability to work independently, making key decisions with minimal direct oversight
• Willingness to define and execute on the strategic and tactical tasks required for success
• Ability to work under tight deadlines
• Strong analytical and problem-solving skills
• A proven hunter/closer with a strong track record of success
• Ability to lead and manage through influence instead of direct reporting relationships

TransferMate Global Payments is one of the world's fastest-growing FinTech companies, and is transforming the way businesses pay and get paid across international borders. In our organization you will join enthusiastic and energetic colleagues who are ambitious, helpful and welcoming. You will also join a collection of award-winning companies which take career progression and corporate responsibility extremely seriously, all within a positive and friendly workplace culture.

Responsibilities:

• Oversee and lead a team of assistant managers, engineers, technical officers, supervisors and technicians in facilities management for ministry building or hospital.
• Establish good working relationships with clients and develop trust and confidence.
• Establish and maintain quality service standards.
• Take charge of the overall Air Conditioning Maintenance Ventilation system.
• Manage the daily AC thermal comfort is within the acceptable limit
• Schedule maintenance activities for ACMV systems, tracking of maintenance works and follow up actions for systems such as chillers, AHU, FCU, fire protection, gas systems etc.
• Ensure regular meetings with client's and appointed sub providers
• Conduct daily audit inspections to ensure the outsource service providers are performing according to their contractual obligations and SLAs.
• Handle Tenant’s enquires.
• Conduct daily audit inspections to ensure the outsource service providers are performing according to their contractual obligations and SLAs.
• Manage and liaise with external agencies on new initiatives and major repairs and maintenance works.
• Prepare tender documents and specifications, plan, coordinate and execute rectification works.
• Responsible for project costing and control.
• Plan training requirement for staff needs for skills improvement
• Prepare and responsible for annual budget submission, audit report, assessment report for contractors' performance
• Prepare and certify contractors' payment

Requirement:

• Bachelor's degree in Mechanical Engineering or equivalent from a recognized university
• At least 8 years of related working experience
• Proven experience in facility management in a large facility, such as with , pharmaceutical, powerplant, semiconductor industry.
• Experience from healthcare facility such as hospital is preferable.
• Strong building and M&E knowledge with hands-on experiences
• Possess strong leadership, quality, good planning and organizing ability
• Has a good safety mindset and displays good WSH behaviors

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1549345

Triton AI Pte Ltd

License no. 21C0661

[What you will be working on]

Responsibilities:-

• Review of documents prior to publication of quotation/tender (ITQ/ITT)

• Review and provide feedback on Quotation & Tender Evaluation Reports  

• Review and approval of awards

• Assist with stakeholders’ queries

• Review of procurement work processes for compliance and improving efficacy

• Supervise and guide colleagues in the procurement team

• Conduct training sessions for Schools and Departments

• Involvement in procurement development projects to enhance procurement process efficacy Identify opportunities for process improvements

• Any other procurement related functions and initiatives

[What we are looking for]

Requirements:-

• Minimum 3-4 years of experience in public procurement

• Possess good analytical and problem solving skills to address cross functional work issues

• Good verbal and written communication

• Proficiency in Microsoft Word, Excel and Powerpoint

• Hands on experience with procurement platform, GeBIZ, and Cumulus (Workday) system will be added advantage

Successful candidate will be offered a 2-year contract in the first instance.

Closing date: 25 March 2024

If you are shortlisted for the position(s), you should hear from us within 30 days of the closing date of the advertisement.

[What you will be working on]
This role will be responsible for orchestrating financial compliance, analysis and budgeting, procurement and business partnering for EDB’s overseas operations, and being involved in procurement and financial system management, migration and enhancement projects.  Candidate will also be required to be familiar with incentive guidelines administered by the EDB as well as knowledge in Enterprise Risk Management. 

Key responsibilities will include:

• Communicating with senior executives, Finance personnel, researchers and lead engineers to ascertain the status of financial incentives awarded to companies.

• Assessing the achievement of incentives conditions with on-site visit and documents review.

• Reviewing claims submitted by companies, for compliance with guidelines and award letters. 

• Ensuring service delivery in accordance with pre-defined service level agreements, from planning, fieldwork and reporting.

• Identifying gaps, leading and shaping policy framework from issues identified.

• Preparing periodic reports to senior management.

• Promoting organisational awareness on incentive governance and risk management.

• Act as a strategic business partner to EDB’s overseas operations, providing financial and procurement guidance and support. 

• Collaborating with various teams within and outside EDB to understand business challenges and needs, offering financial and procurement expertise to EDB’s overseas operations to facilitate informed decision-making. 

• Overseeing the procurement process, ensuring cost-effectiveness, efficiency, and compliance with policies and regulations. 

• Collaborating with IT team, vendors and stakeholders to define requirements and optimise system functionality and workflows. 

• Managing system testing, training, and deployment phases, ensuring minimal disruption to operations. 

• Developing project plans and timelines, monitoring project progress, identifying and addressing issues and risks, and reporting regularly to key stakeholders and management. 

[What we are looking for]
To meet the challenges of this role, you must have/be:

• Bachelor’s Degree in Accountancy, Finance or Business Administration; or equivalent.

• At least 3-7 years of relevant experience, preferably in the areas of procurement, budgeting, project management, governance and enterprise risk management. 

• Excellent communication, interpersonal and project management skills.

• Good problem solving and critical thinking skills, results oriented and able to work independently and effectively under pressure or on multiple priorities and projects

• Strong attention to detail and excellent analytical skills

• Leadership experience and knowledge and practices in Data Analytics and Tableau, SAP Concur and Workday will be an advantage. 

• Singaporean

We review applications and interview on a rolling basis. Applicants can expect to receive an application outcome within 8 weeks from application date.

[What you will be working on]

• Overseeing the delivery of the critical infrastructure services such as server compute; network; and data centre services.

• Managing multiple IT infrastructure projects, from design; project planning; procurement; to project completion

• Supporting business users and the application team in their digital initiatives.

• Planning, designing, assessing and implementing new technology platforms.

• Assist in managing IT Core infrastructure budget and handling financial procurement activities

• IT vendor management.

• Ensuring all documentations are up-to-date.

• Performing periodic review and improvement of system capacity; system performance; access control; risks; compliance; and processes.

• Planning and executing business continuity plan, including disaster recovery.

• Acting as 3rd level support for infrastructure-related cases.

• Working with EDB’s Overseas Offices to provide 24x7 IT services 

[What we are looking for]

To meet the challenges of this role, you must have/be:

• At least 5 years’ experience in managing and leading the projects on two or more of the following:

• Plan, Design and Implement of WAN/LAN Campus Networks for 1000 staff.

• Setup, configuration and maintenance of Microsoft platforms: such as Windows Servers, SQL Server, Hyper-V, SharePoint, TFS, SCCM and Active Directory Management

• Setup, configuration and maintenance of Storage and backup systems

At least 5 years experience in managing and leading IT Operations teams involving:

• Change Management

• Incident Management

• Problem Management

• Inventory Management

• Security and Patch Management

Experience with the following:

• Cloud Technologies

• Database and Storage Systems

• Next Generation Firewalls (NGFW)

• LAN and WAN networks (including Wifi )

• General Datacenter Technologies 

Experience on the following would be advantageous:

• Amazon Web Services or Microsoft Azure.

• Cisco Networking.

• Palo Alto, Checkpoint or Fortinet NGFWs

• MSSQL database

• Writing and maintaining PowerShell or Python scripting for administration purposes

In addition to the above, you will require:

• Bachelor’s degree in Information Technology or equivalent.

• Strong leadership and interpersonal skills, with the ability to collaborate effectively with diverse groups of stakeholders.

•  Proficient in written and spoken communication skills.

• Proactive, self-motivated, and capable of working independently when necessary, with a focus on prioritizing tasks in a fast-paced environment.

• Possession of the following certifications would be advantageous.

• CITPM / PMP certification

• CCNP certification

• Microsoft Certified Solutions Expert (MCSE) certification

• AWS or AZURE professional certification

• ITIL v4

• Only Singaporeans may apply

We review applications and interview on a rolling basis. Applicants can expect to receive an application outcome within 8 weeks of application date

We are Assembly – and we’re not like the rest. We’re the modern alternative agency, bringing together industry-leading data, talent, and tech to Find the Change That Fuels Growth for the best brands on the planet, including Lenovo, Lane Crawford, Marina Bay Sands, and more. Our diverse, global community of over 1,600 passionate experts combines global thinking with unmatched local expertise in more than 20 markets worldwide – enabling brands to engage and move consumers anywhere. We use STAGE, Assembly’s proprietary, privacy-centric data solutions platform, to surface powerful insights that transform into actionable brand opportunities. We’re at the cutting edge of new media, technology, and platforms embedded in the lives of today’s consumers, and we’re tapped into how culture and communities’ needs change. We do this while staying steadfast in our commitment to Leave the World Better Than We Found It through measurable social and environmental impact work.

Assembly was named The Drum’s APAC Media Agency of the Year in 2021

WHAT YOU’LL BE DOING ON ANY GIVEN DAY

• Understand clients' business goals and translate them into media KPIs, and create cross-channel media plan based on the understanding. This includes the ability to take the clients through the media plan with good storytelling.
• Drive client communications for weekly catch up calls, and lead the team to provide insightful reports and optimization recommendations.
• Liaise with other Assembly APAC office team members for regional media planning involving local engines.
• Educate the clients on the roles of different channels and the KPIs they can help achieve.
• Manage CM360 independently, troubleshoot tagging/tracking/floodlights working together with clients/internal teams.
• Able to comfortably navigate & set up performance-driven campaigns on Google Ads and Facebook Ads Manager. Hands-on experiences trading on DV360/TTD is a big plus.
• Able to simplify work process and manage timeline/processes independently.
• Guide and grow account executives.

DOES THIS SOUNDS LIKE YOU?

• 3 – 5 years of experience with a background in paid integrated media activation
• Experienced in using CM360
• Cross-channel planning knowledge in Programmatic, Social, Search, Shopping, Affiliates, ideally with extensive hands on experience on Social and Programmatic
• Strong analytical and communication skills
• Able to project manage multiple client campaigns independently
• Experience in planning & managing multi-market or APAC regional performance campaigns

WHY ASSEMBLY?

• We’re part of Stagwell, the challenger network built to transform marketing. We’re nimble, smart, and digital-first, and we’re quickly growing to take on the biggest legacy hold cos.
• We care about your growth – we offer competitive salaries, annual compensation reviews, and keep detailed personal development plans to ensure you’re hitting your personal and company goals.
• We recognize and celebrate your success…all the time! Whether it’s through company meetups, employee recognition programs, or just a regular day, we make sure our people’s achievements are known and appreciated!
• We’re truly a people-first organization. That’s why we offer a Flexible Time Off policy that puts you in control of your work-life balance, as well as market-leading primary and secondary caregiver and parental leave policies.
• We care about social and environmental Impact – we have dedicated Impact Champions that collaborate globally to make sure we’re leaving the world better than we found it.
• We have an amazing group of employee resource groups committed to guiding the agency to become more inclusive, diverse, and representative of the world around us.

Sounds like the right role for you? Click to apply now!

Relationship Manager (Financial Services)

93-115k (USD)

Singapore

You will work with senior management, client service representatives, product, operations, integration, and marketing teams to ensure deliverability for the client community. You will be coordinating all Solutions activity within the account(s) and be the point person for all client inquiries.

Responsibilities

• Act as Single Point of Contact (SPC) with Tier 1 clients and orchestrate additional activities into the account, increasing Client satisfaction and Revenue generation. Build and drive near and long-term account plans.
• Provide consulting services and overall guidance in the Clearing and Securities Services domain and/or Regulatory impacts affecting clients and their customers as it relates to Over the Counter (OTC) Derivatives Regulatory reporting.
• Develop contacts and engage at senior levels within our Tier 1 clients with confidence and integrity.
• As well as building multiple networks of relationships within key accounts and with industry participants.
• Demonstrate the capability to engage at high level strategic and operational agendas, being able to clearly articulate strategies, solutions, and capabilities to our clients and at industry/client events and relate them to client/industry needs.
• Create and manage counter party campaigns to grow community with key clients.
• Present and clearly articulate the business drivers and strategic direction of our key clients internally to senior management. Work closely with Executive Directors (Sales, Product Management, etc.) Directors (Integration, Operations Management, etc.) of Key Client Program in pursuing new revenue generating activities.
• Demonstrated success in the following: Strategic business planning and focus. This individual must be able to demonstrate competence in developing strategic plans for Customers that effectively articulates a strategic basis, tied directly to tactical execution initiatives and the overall business strategy and plan.
• Revenue attainment and growth - Functional competence demonstrated by tangible results and achievement of goals and objectives that reach cross-functionally and impact a broader organization.
• Repositioning of a business or completion of equivalent critical initiative
• Strong relationship management skills at a senior level.
• Strong Knowledge of Derivatives operations including Regulatory Reporting and Solution skills.
• Great interpersonal, influencing, writing and presentation skills - ability to develop a communications strategy and present at conferences and at internal meetings, to write persuasively and effectively, and to manage information flow both within and without Marketing. Ability to present confidently the business proposition to all external audiences.

Must have

• 6+ years of client relationship experience (within Financial Services)
• Broad IM, Broker, Bank & IMO business understanding
• Clearing and Securities Services experience (as it relates to equity and fixed income)
• Over the Counter (OTC) Derivatives experience (as it relates to Rates, FX, Credit Equity, Commodities and Regulatory Reporting)

• 6+ years of client relationship experience (within Financial Services)
• Broad IM, Broker, Bank & IMO business understanding
• Clearing and Securities Services experience (as it relates to equity and fixed income)
• Over the Counter (OTC) Derivatives experience (as it relates to Rates, FX, Credit Equity, Commodities and Regulatory Reporting)

Pension, 6% 401k match

Backup child care, 25 days PTO

More

Expectations of a Senior Project Manager

• Operations
  • Lead in identifying, documenting and rolling-out new processes or improvements.
  • Resourcing
    • Work with the creative services manager(s) and the department heads to identify the right creative team to allocate projects
    • Work with the project team (strategy, data & analytics, creative, account management, media, etc.) in establishing staffing plans
    • Work with the creative services manager(s) and the department heads to identify and address resourcing needs including the reassignment of team members, and/or sourcing for additional team members / freelancers when necessary.
    • Help the client lead in the overall agency capacity planning.
  • Manage vendors & 3rd party relations and documentation (PO, Invoice, etc.)
     
• Project Management
  • Planning
    • Capture and document (e.g. Scope of Work, Requirements Specifications, etc.) the project’s business objectives and requirements from the clients.
    • Work closely with the business leads, account management team, department heads and the project team in preparing cost estimates, scope of work, and project timelines. 
    • Manage project timelines and deliverables using tools (to be identified and rolled out as part of the process setup)
  • Execution
    • Manage the day-to-day coordinating the project team to ensure everyone is aligned and progressing towards the project goals.
    • Manage a wide range of projects delivering traditional creatives (e.g. TVC/film, print, OOH, radio, etc.), digital creatives (e.g. CMS, digital assets/content, microsites, digital banners, social, etc.), CRM (strategy & implementation), website / platform builds and/or brand development.
    • Manage 3rd party partners / agencies (for film/photo/print production and digital production) needed to deliver the project scope.
    • Facilitate internal reviews (creative/strategic/functional/technical)with the team to ensure quality output. 
  • Monitoring
    • Provide project status on a regular basis to the team and clients (via WIP sheets, progress reports, utilization reports, burndown chart, daily stand-ups, weekly status meetings, etc).
    • Ensure we are delivering against the agreed scope of work and manage change requests / impact to the overall project delivery.
    • Work with the Finance team to track and ensure projects are within budget and profitable.
    • Flag known & potential issues/risk to the business leads and account management team and provide solutions to address those issues/risks.
    • Anticipating and troubleshooting problems that arise in any production
    • Guiding the team throughout the entire production process
    • Collaborate effectively with Account Management, Planning and the broader creative team to
      develop disruptive and iconic work

Overview:

The project manager will play a pivotal role in planning, executing, and closing projects within specified deadlines and budgets. They will collaborate with cross-functional teams (creative, account servicing, finance and production), ensuring seamless communication and successful delivery of advertising campaigns for our diverse client base.

Responsibilities:

• Project Planning and Initiation:
  • Work closely with clients and internal stakeholders to understand project requirements, objectives, and deliverables.
  • Develop comprehensive documentation; scope of work and project plans, outlining timelines, resource requirements, and milestones.
  • Manage a wide range of projects delivering traditional creatives (e.g. TVC/film, print, OOH, radio, etc.), digital creatives (e.g. CMS, digital assets/content, microsites, digital banners, social, etc.), CRM (strategy & implementation), website / platform builds and/or brand development.
• Team Collaboration:
•  
  • Lead and motivate cross-functional teams, fostering a collaborative and creative working environment.
  • Ensure effective communication between team members, facilitating productive discussions and resolving conflicts.
  • Manage 3rd party partners / agencies (for film/photo/print production and digital production) needed to deliver the project scope.
  • Facilitate internal reviews (creative/strategic/functional/technical)with the team to ensure quality output. 
• Resource Allocation:
  • Work with the creative services manager(s) and the department heads to identify the right creative team to allocate projects, considering the skills and strengths of team members.
  • Monitor workloads and work with the creative services manager(s) and the department heads to identify and address resourcing needs including the reassignment of team members, and/or sourcing for additional team members / freelancers when necessary.
  • Work with the project team (strategy, data & analytics, creative, account management, media, etc.) in establishing staffing plans
  • Work with and help the client lead in the overall agency capacity planning.
• Budget Management:
  • Develop and manage project budgets, tracking expenses and ensuring financial objectives are met.
  • Manage vendors & 3rd party relations and documentation (PO, Invoice, etc.)
  • Provide regular financial updates to the account servicing team, highlighting any budgetary concerns and proposing solutions.
• Risk Management:
  • Identify potential risks and challenges early in the project lifecycle.
  • Develop risk mitigation strategies and contingency plans to address unforeseen issues.
• Client Communication:
  • Serve as the primary point of contact for clients, providing regular updates on project status and addressing any client concerns.
  • Ensure client expectations are managed effectively, and feedback is incorporated into project plans.
• Quality Assurance:
  • Implement quality control processes to ensure the delivery of high-quality campaigns.
  • Conduct thorough reviews of project deliverables to ensure they align with client expectations and agency standards.
  • Flag known & potential issues/risk to the business leads and account management team and provide solutions to address those issues/risks.
• Project Documentation:
  • Maintain comprehensive project documentation, including project plans, scope of work, requirements specifications, schedules and status reports and contact reports.
  • Ensure that all project documentation is organized and easily accessible for team members and stakeholders.

At Wise, we're on a mission to build the best way to move and manage money internationally. We're making financial services more fair, accessible, and affordable for people and businesses worldwide. As we continue to grow, we're looking for a Growth Marketing Manager focused on the Southeast Asia (SEA) region, including Singapore, Malaysia, the Philippines, and Indonesia. This role is pivotal in driving our growth strategy, managing multi-channel campaigns, and fostering partnerships to increase our transaction volume in these key markets.
 

Your Mission

As a Growth Marketing Manager for SEA, you will:

1. Drive growth initiatives and strategies across Singapore, Malaysia, the Philippines, and Indonesia, ensuring significant market penetration and user acquisition.

2. Organize and execute multi-channel marketing campaigns, coordinating closely with internal teams and external partners to maximize reach and impact.

3. Lead product launches in the region, tailoring strategies to meet local needs and preferences.

4. Experiment with new paid channels to identify and scale successful tactics, optimizing for cost-effective customer acquisition.

5. Collaborate with local partners, including travel agencies, platforms, and expat groups, to explore innovative avenues for transaction volume growth.

6. Manage social media content, ensuring engaging and relevant material that resonates with our target audience in SEA.

7. Work closely with the analytics team to monitor campaign performance, generate insights, and produce comprehensive reports to guide future strategies.
    

About You

• Experience: You have at least 5 years of marketing experience in the SEA region, with a strong preference for backgrounds in fintech or related industries.

• Localization Expertise: You possess a deep understanding of local nuances across SEA markets and are skilled in tailoring strategies to fit diverse cultural contexts.

• Team Collaboration: You are a proactive team player with excellent project planning skills, capable of leading cross-functional initiatives.

• Data-Driven: Your approach is rooted in analytics; you leverage data to inform decisions and drive growth.

• Creativity: You bring creative flair to your strategies, constantly seeking innovative ways to engage audiences and achieve objectives.

• Communication: You are an effective communicator, able to articulate ideas clearly and collaborate efficiently with teams and stakeholders.

What’s in It for You?

• Opportunity to significantly impact Wise's growth in SEA, contributing to our mission of building money without borders.

• Autonomy in your role, with the support of a talented and passionate team.

• Competitive compensation package, including RSUs after a year with us.

• Hybrid working model, allowing for a blend of home and office work.

• Generous self-development budget and comprehensive benefits package.

• The chance to work in a diverse, inclusive, and innovative environment.

Join Us

If you're excited about making a real impact in a company that values transparency and innovation, we'd love to hear from you. Apply now to become part of our mission to revolutionize the world of international finance.

Wise is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

For more information on our mission and values, visit Wise.Jobs.

Stay connected with life at Wise by following us on LinkedIn and Instagram.

Expectations of an Associate Integrated Media Manager:

• Support the Media Director in ensuring that we deliver high client satisfaction scores (which means we constantly have a pulse on the relationship)
• Lead on day to day running of the account with clients & agency partners
• Drive relationships at the appropriate levels of our client organizations
• Help provide communication solutions that consider all potential appropriate routes, e.g. with a focus on performance media – paid search, programmatic, digital, social as well as offline media, web analytics, branded content, communications planning etc.
• Creates strategies and makes in-depth recommendations based on strong grasp of analytics, marketing & research concepts
• Manages the daily work flow of all client campaigns, and working with various internal and external stakeholders, including creative agencies and media owners to deliver campaign objectives
• Able to organise & delegate, sensitive to needs & problems of reporting staff – works across buying & planning issues
• Be aware of opportunities to drive revenue streams from existing relationships and leveraging cases from existing relationships to create new relationships
• Assist in mentoring, and developing team members

The Housekeeping Administrator is responsible for coordinating Housekeeping department’s back-end operations by ensuring ongoing exchange and follow-up of information and requests between residents and guests, colleagues and other departments. The Housekeeping Coordinator carries the responsibilities of managing FCS, lost and found records and clear documentation at the storage areas along with other administrative duties wherever deemed necessary.

Primary Responsibilities

Responsible for Housekeeping office operations in timely organised fashion

• Ensures seamless coordination in communicating information to relevant sections in accordance with the hotel’s Standard Operating Procedures (SOP).
• Ensures smooth running of the Housekeeping section by performing all tasks in adherence with the code of ethics.
• Receives, records and stores lost and found properties following the established lost and found procedure.
• Ensures accurate update of room status into the Property Management System (PMS) and investigate discrepancy (if any).
• Maintains key control and follows established key control procedure.
• Monitors linen runner activities and productivity.

Creates a welcoming experience that meets residents’ and guests’ expectations

• Upholds flawless impression and perception of the Raffles Hotel Singapore products, services and colleagues.
• Prepares amenities for VIP and any special setup required in suites.
• Monitors Royal Service requests and makes sure requests are closed on time as per standards.
• Updates guest’s profile into PMS as per received preferences for future references.
• Monitors “Do Not Disturb” rooms and follows the established procedure.

 Prepares daily operation needs

• Ensures smooth handover of daily activities to next shift.
• Updates bulletin boards with pertinent information.
• Prepares sufficient amount of guest supplies daily prior to the end of shift.
• Assists Assistant Manager with inventories, linen supplies etc.
• Liaises with Engineering with reference to maintenance repairs and out of order rooms.
• Undertakes and manages the Rooms Reconciliation tasks independently.

Involvement as a member of both the Housekeeping and the Hotel Team

• Ensures service standards and individual performances are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Follows sustainable procedures and practices that support ‘Planet 21’ initiatives (Accor’s Corporate Social Responsibility program).
• Adheres to Work Safety and Health (WSH) policies and procedures.
• Shows care for assigned work areas by organising and maintaining the office and work areas in pristine condition throughout and at the end of shift.
• Ensures that all equipment used is clean and kept in good working condition at all times.
• Organises own work flow to ensure completion of all assigned duties before the end of shift.
• Exercises flexibility and accepts changes with a positive attitude by showing understanding and consideration to the needs of the operations and department.
• Understands the difference in guest hierarchy and different room categories.
• Attends and contributes to colleague meeting and any other related activities.
• Undertakes and performs any additional duties as assigned by Managers.

The Resident Bartender prepares mixes and serves drinks and beverages correctly to all guests. He/she engages with our guests during their visit, receives and serves orders and delivers accordance to Raffles Hotel Singapore service standards.

We are hiring for the following outlets:

• Long Bar
• Raffles Courtyard

Primary Responsibilities

Overseeing Daily Operatoins and Achieving Targets

• Supports Resident Mixologist in providing world-class hospitality and drinks making.
• Ensures operating par stock for OS&E and beverage.
• Adheres to bar Standard Operating Procedures.
• Delivers quality and consistency of all drinks served in accordance with the bar recipe by Raffles Hotel Singapore. 
• Ensures maintenance equipment checklist to be conducted on weekly basis with Engineering and Housekeeping team. 
• Ensures bar/outlet and related areas and outlet hygiene are kept to Raffles Hotel Singapore and HACCP standards.
• Ensures cleanliness and appearance of the bar/outlet and related areas at all times and takes immediate action when required. 
• Attends all Raffles Hotel Singapore or Food & Beverage training platform for all colleagues.
• Familiarises self with the company’s applicable processes, software and technologies (e.g. Micros, Avero, Material Control, etc.).
• Is present in the bar/outlet during all key operation periods.
• Achieves or exceeds outlet’s goal and sales target.
• Delivers personalise guest experience and in accordance to MOQ, Forbes and LQA Standards. 
• Builds strong relationship with local guests and builds loyal following as foundation for a successful operation. 
• Maintains levels of confidentiality and discretion of the guest, colleague or operator at all times. 
• Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts by supports the Planet 21 program.

Marketing Plan and Revenue Management

• Able to comfortably and confidently answer questions and attend to queries or feedback regarding Raffles Hotel Singapore and bar.
• Makes recommendations to the Management on other potential sources of revenue e.g. promotions etc.
• Carries out appropriate and effective measures to improve control of costs, expenses, and labour.

Training, Learning and Development of the Team

• Attends Raffles Hotel Singapore or Food & Beverage training for all colleagues.
• Completes On-the-Job-Trainings and develops new skills and knowledge. 
• Assists and guides the departmental orientation for new colleagues.
• Adheres to Raffles Hotel Singapore fire and safety, emergency procedures and hygiene NEA rules and regulations are met and achieve. 

The Food and Beverage Service Executive supervises the team by proactive, interactive and reactive leadership, allowing each member of the team to feel confident and to completely satisfy our guests during their dining experience. He/she assists the management in supervising the overall operation and service standards of the restaurant to meet and exceed guest’s dining experience expectations. 

We are hiring for the following outlets:

• In-Suite Dining / Pool Bar
• Long Bar
• The Grand Lobby

Primary Responsibilities

Oversees Daily Operations and Achieving Targets

• Oversees the set-up and operation of a station/section in a restaurant.
• Supervises and participates in running an efficient and profitable operation in the assigned areas. 
• Assists the Outlet Manager/Assistant Outlet Manager in enabling employees achieve highest service and product delivery standards with a highest degree of client care and service at all times.
• Provides services for guests such as order taking and promoting the restaurant food and beverage offerings.
• Provides excellent service at all times to all of our guests based on established hotel standard operating procedures.
• Assists colleagues and guests efficiently and in a professional manner.
• Has extensive knowledge of our food & beverage menus in order to service our product, including liquors and cocktails.
• Offers menu options, advice and takes orders.
• Offers drinks, pre, during and after meal service.
• Remembers guest’s preferences to extends personalised service.
• Takes guest’s Food & Beverage orders accurately and assures correct input in Point of Sales system.
• Double checks order list before "sending" ticket to the kitchen.
• Verifies guest satisfaction with each table during each course served.
• Uses the guest name appropriately and communicates it to restaurant colleagues and managers.
• Serves food in in a timely and efficient manner.
• Arranges all tables following established standards.
• Arranges and maintains all assigned side stations and continually stocks each station before and after every shift.
• Makes sure all silver and glassware is polished, wiped and spotless.
• Keeps all side stations clean at all the times.
• Keep chairs and banquettes clean and clear of debris.
• Marks tables appropriately to food & beverage order for each course to ensure proper delivery.
• Makes sure that all product served are accounted for on the final bill before presenting it. 
• Up keeps and clears tables between courses throughout the dining experience.
• Picks up check before guest leaves and wishes guests a warm farewell while thanking them for their visit.
• At the end of the shift, delivers all checks and reports to the appropriate place according to established standards. 
• Follows through opening and closing duties. 
• Adjusts service to suit guests’ requests and personalises any interaction with the guest.
• Uses a Heartist® approach – makes guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts by supports the Planet 21 program.
• Ensures NEA rules and regulations are met and achieve.  
• Actively engages in upselling and adds value.
• Relays any guest complaints to manager.
• Ensures efficiency of work in dish wash, pantry, and service preparations.
• Ensures cleanliness and work safety in food preparation and service areas.
• Carries out adhoc duties as assigned including, but not limited to sending operating equipment for cleaning or burnishing on weekly basis, sending soil linen for exchange for clean ones and collecting Food & Beverage requisition on daily basis. 
• Providing a Leading and Consistent Guest Experience
• Promotes sales through direct guests’ contact. 
• Constantly obtains guest feedback during operation ensuring guest satisfaction.
• Handles minor complaints and reports to the managers for proper follow up.
• Builds strong relationships with local guests and builds loyal following as foundation for a successful operation. 
• Maintains levels of confidentiality and discretion of the guest, colleagues, operator at all times. 

Management and Leadership of Outlet

• Acts as a mentor and role model to the Food & Beverage Associates.
• Proactive, innovative with in depth Food & Beverage and market knowledge. 
• Observes colleague’s individual performances, grooming, and punctuality and communicates with the managers accordingly. 
• Provides a high level of Safety and Security for guests and colleagues. 
• Checks daily opening and closing duties.

Training, Learning and Development of the Team

• Conducts regular on the job trainings for colleagues to develop their skills and knowledge. 
• Assists in records and submits monthly On-the-Job Training hours to Food & Beverage Office before the 15th of each month.
• Guides the departmental orientation for new hires.
• Ensures that colleagues are aware of hotel rules and regulations.
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.

Responsibilities:

• Design, develop, and implement compensation and benefits programs that align with the company's overall compensation strategy.
• Conduct market research and benchmarking to ensure competitive and fair compensation practices.
• Manage the annual salary review process, including salary benchmarking, budgeting, and communication.
• Administer employee benefits programs, including health insurance, retirement plans, and employee wellness programs.
• Ensure compliance with legal and regulatory requirements related to compensation and benefits.
• Provide guidance to HR and management on compensation and benefits issues and best practices.
• Develop and deliver compensation and benefits training programs for HR and hiring managers.
• Stay updated on industry trends and changes in compensation and benefits practices.

• Bachelor's degree in Human Resources, Finance, or related field.
• Minimum 5 years of experience in compensation and benefits roles.
• Strong knowledge of compensation and benefits principles, practices, and regulations.
• Experience in job analysis, salary benchmarking, and designing salary structures.
• Proficient in using HRIS systems and MS Office applications.
• Excellent analytical and problem-solving skills.
• Detail-oriented with strong organizational skills.
• Strong communication and interpersonal skills.
• Ability to work collaboratively with cross-functional teams.

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R1654399

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Responsibilities:

• Design, develop, and implement compensation and benefits programs that align with the company's overall compensation strategy.
• Conduct market research and benchmarking to ensure competitive and fair compensation practices.
• Manage the annual salary review process, including salary benchmarking, budgeting, and communication.
• Administer employee benefits programs, including health insurance, retirement plans, and employee wellness programs.
• Ensure compliance with legal and regulatory requirements related to compensation and benefits.
• Provide guidance to HR and management on compensation and benefits issues and best practices.
• Develop and deliver compensation and benefits training programs for HR and hiring managers.
• Stay updated on industry trends and changes in compensation and benefits practices.

• Bachelor's degree in Human Resources, Finance, or related field.
• Minimum 5 years of experience in compensation and benefits roles.
• Strong knowledge of compensation and benefits principles, practices, and regulations.
• Experience in job analysis, salary benchmarking, and designing salary structures.
• Proficient in using HRIS systems and MS Office applications.
• Excellent analytical and problem-solving skills.
• Detail-oriented with strong organizational skills.
• Strong communication and interpersonal skills.
• Ability to work collaboratively with cross-functional teams.

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R1654399

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Understand and leverage opportunities that align with the commercial goals and business direction of CEFFU, including collaborations that enhance Revenue, Market Presence and Business Growth

• Establish and maintain strong relationships with institutional clients and facilitate product integration and implementation, co-marketing efforts and other optimizations
• Facilitate commercial decision-making by continuous monitoring of market trends, emerging technologies, competitor and consumer behavior analysis as well as product and industry dynamics such as regulatory changes and global trends
• Work closely with our Operations & Product Teams to design effective strategies and solutions for partner operations. Align strategies and broader business objectives to propose new business models and target business growth.
• Assist Management Team in other strategic research and related projects

Partner our Product Team in the development and enhancement of CEFFU’s products or services for custody clients, including collaborations targeted at improving product features, innovation, and overall market competitiveness

• Lead and contribute to internal cross-team projects in improving and standardizing commercial processes and systems, including, and not limited to commercial SOPs, user management system, data analytics tools

The position is responsible for managing the department in a professional, efficient and flexible manner. He/she is also responsible for ensuring maximum guest satisfaction and high standards of cleanliness throughout the hotel, which is achieved through consistent planning, organising, directing, and controlling the Housekeeping Department operations and administration.

Primary Responsibilities

Manages The Daily Housekeeping Operations For Rooms And Public Area

• Supervises the upkeep of the entire hotel premises to maintain an immaculate and luxurious state according to Raffles Hotel Singapore standards. Priority and full attention is given for VIP suites or events.
• Ensures the smooth operations of all Housekeeping sections by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.
• Upholds a flawless impression and perception of the Raffles Hotel Singapore products, services and colleagues.
• Establishes the foundations of Housekeeping operations through detailed planning of work and maintenance schedules, supervision of the team and proper organisation and delegation of duties.

Provides A Guest Experience That Exceeds Residents’ & Guests’ Expectations

• Ensures guests receive the experiences as detailed in brand Standard Operating Procedures (SOP), Raffles Hotel Singapore local SOP as well as Leading Quality Assurance (LQA) standards, and aims to achieve the targets set by management.
• Analyses and responds to guest feedback to ensure that guests are satisfied. Is continuously committed to improving the quality of products, services and performance of team members.

Management And Leadership Of The Housekeeping Team

• Leads the Housekeeping Team with a Heartist® approach and constantly seeks to create an all-encompassing and welcoming working environment for a multi-cultural and diverse group of Housekeeping colleagues. He / she will focus on the well-being, safety, training and development needs of colleagues. 
• Plans for a 24-hours shift coverage for all colleagues and is able to personally cover any role or duty under the Housekeeping department.

Involvement As A Member Of The Hotel Leadership Team

• Ensures service standards and individual performances are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Follows sustainable procedures and practices that support ‘Planet 21’ initiatives (Accor’s Corporate Social Responsibility program).
• ·Adheres to Work Safety and Health (WSH) policies and procedures and ensures all direct reports are trained in, and follows WSH guidelines.
• Personally handles and follows up on any guest complaints and incidences, together with Lobby Manager and/or respective hotel colleague(s), in a manner which aligns to the hotel’s values, policies and procedures.
• Undertakes any reasonable tasks and secondary duties as assigned by the Assistant Executive Housekeeper.
• Performs any other duties and responsibilities that may be assigned.

The Raffles Butler is at the center of the Raffles Hotel Singapore residents’ service experience. This position encompasses a spectrum of responsibilities from pre-arrival, arrival, in-house and departure arrangements.  The Butler will strive to listen attentively, observe the little details, and personalise interactions with the aim to anticipate and be intuitive of residents’ needs and wants.  An ambassador of the hotel, well-rounded in all areas of the hotel, including Rooms, Food and Beverage, Spa and other resident touched areas.

Primary Responsibilities

Executes Butler core tasks

• Takes responsibility and ownership in creating personal connections through emotional luxury between Butlers and residents.
• Engages and customises check-in procedures, suite set-up, suite orientation, offers welcome drink, itinerary and dining recommendations and bookings, through observation and interactions anticipate and be intuitive of residents’ needs and wants.
• Orchestrates the celebrations of residents’ special occasions, assists with in-suite experiences resolves resident feedback, serves daily amenities and offers assistance for departure arrangements and provides fond farewell.
• Tasks include unpacking, packing, laundry, shoe-shine and in-room dining service, promptly answers any resident calls and emails and communicates with respective departments.
• Ensures service standards and individual performance are aligned with Accor Hotels Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.

Deals with internal stakeholders

• Executes the annual upsell strategy and achieves all goals as set by management and cooperates with the Lobby Operations team in promoting inter-hotel sales and in-house restaurants and facilities.
• Cooperates closely with the In-Suite dining team and housekeeping to ensure a seamless In-Suite dining and cleaning experience.  Acts as a link for residents with all other areas of the hotel.
• Addresses any security incidents and resident complaints to the Head Butler and reacts proactively when suitable and appropriate.

Improves quality of product and services 

• Ensures residents receive the experience as detailed brand Standard Operation Procedure (SOP), Raffles Singapore Local Standard Operation Procedure (LSOP) as well as Forbes 5 star / Leading Quality Assurance (LQA) standards, and aims to achieve the scores and goals set by management.
• Adheres to Work Safety and Health (WSH) policies and procedures and ensures all direct reports and peers are trained in and follow WSH guidelines.

The Lobby Ambassador is responsible in managing various aspects of the Lobby operation in the delivery of the Raffles Hotel Singapore’s service experience throughout the entire guest journey.

Primary Responsibilities

Executes Core Tasks of the Lobby Operation

• Delivers the Raffles Hotel Singapore guest experience through a seamless flow of processes and in close cooperation with the Raffles Butler.
• Provides a first-class arrival experiences for all residents including a seamless and personalised check-in experience. Closely assists the F&B team in welcoming and accommodating/seating restaurant patrons.
• Ensures the smooth running of the Lobby operation by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.
• Upholds a flawless impression and perception of the Raffles Hotel Singapore products and colleagues.
• Addresses any security incidents and guest complaints to the Lobby Operations management team and reacts proactively when suitable and appropriate.
• Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.

Handles Cashier and Lobby Operation Coordinator Duties

• Accurately executes cashiering and billing duties in coordination with the Raffles Butlers and cooperates closely with the Finance team.
• Acts as Lobby Operation Coordinator to handle administrative tasks and to ensure the smooth lobby operation and the completion of all essential preparatory tasks prior to guests’ arrivals.
• Responsible for the timely pre-arrival correspondence cycle within the Lobby Operations team.

Maximises the outcome of upsell and cross-sell opportunities

• Executes the annual upsell strategy and achieves all goals as set by management.
• Cooperates with all departments and divisions in promoting inter-hotel sales and in-house facilities for Residents, F&B patrons and visitors.

Seeks constant improvement of quality in product and services

• Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Hotel Singapore Local Standard Operation Procedure (LSOP) as well as Forbes 5 star / Leading Quality Assurance (LQA) standards, and aims to achieve the scores and goals set by management.
• Participates in the handling and follows up of any security incident and guest complaint together with the Lobby Operations management team and always reinforces hotel values.
• Adheres to Workplace Safety and Health (WHS) policies and procedures.

The position is responsible to act as the point of reference for guests who need assistance or information. The Concierge Agent understands guests’ needs and requests and provides them with personalised solutions for hotel offerings and Singapore-specific activities and attractions.

Primary Responsibilities 

Executives Concierge Core Tasks

• Accommodates all guest needs and requests with focus on guest service, anticipating guest needs, and creating memorable experiences through personalised service.
• Takes responsibility and ownerships for all resident and visitor services rendered by the Concierge section. Carries out any other duties as and when assigned by the management of the hotel and department.
• Ensures the smooth running of the Concierge section by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.
• Ensures service standards and individual performance is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.

Deals with External Stakeholders

• Arranges, coordinates and monitors limousine services to ensure all guests receive the appropriate attention from departure to arrival of the booked vehicle and that revenue is maximised without compromising the service experience and perception of the guest.
• Arranges coordinates and monitors any travel, ticket, tour, and attraction bookings as well as offsite restaurant reservations that are arranged by the Concierge section.

Deals with Internal Stakeholders

• Works with the Doormen and Porters, Reception and Raffles Service team and maintain good inter-departmental relationships, especially with Housekeeping and Butlers to ensure seamless customer service.
• Promotes in-house facilities and inter-hotel sales and maintain good inter-divisional relationships to ensure seamless customer service.
• Addresses any security incidents and guest complaints to the Lobby Manager and reacts proactively when suitable and appropriate.

Improves Quality of Product and Services

• Ensures guests receive the experience as detailed brand Standard Operation Procedure (SOP), Raffles Hotel Singapore Local Standard Operation Procedure (LSOP) as well as Leading Quality Assurance (LQA) standards, and aim to achieve the scores and goals set by management.
• Adheres to Workplace Safety and Health (WHS) policies and procedures.

The position is responsible for ensuring that accurate processing and reconciliation on the credit card payments and adjustment into Property Management System (PMS) and to assist Credit Manager in maintaining the proper accounts receivable procedures within the hotel in accordance with local and corporate policies and procedures.

Primary Responsibilities

Accounts Receivable and Credit Section

• To sort the daily paperwork according to the outlet cashier shift close report and pass on the paperwork to the respective colleague from AR and Income audit.
• To key in the credit card transactions base on credit card type onto the excel provided. To resolve the variance of credit card transaction on the same day if there is any variance arise.
• To save all the credit card reports from Adyen portal (Acquirer) on daily basis.
• Ensure that all credit card transactions are verified for completeness and the accounts formally reconciled on a daily basis.
• Calculate and accurately post commissions.
• Promptly investigate all credit card disputes, liaising with the Front Office and the banks.
• Collate all necessary paperwork to justify credit card refunds and obtain sign off from the management before refunds can be processed.
• Assist Credit Manager on any billing reconciliation such as GrabandGo and Klook.
• Assist in any adhoc requirement.
• Ensure that all hotel systems and internal controls related to accounts receivable section are adhered to.
• Ensure the operation procedures are in accordance with PCI-DSS compliances.

Focus on Colleagues/Management Experience

• Attend to colleagues' queries promptly.
• Consistently offer professional, friendly and engaging service.
• Co-ordinate with various departments to ensure proper documents submission.
• Use a Heartist® approach – make the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.

Work as Part of the Finance Team

• Ensure to produce quality work at all time.
• Adhere to all timeline set.
• Build strong relationship with team member.
• Build a cohesive working environment and achieve together financial goal set.
• Be knowledgeable and play an active role in maintaining strict adherence to PCI-DSS compliances.

Involvement in Wider Job Function Relationships

• Maintain collaborative working relationship with all colleagues.
• Participate in training activities to improve knowledge and skills.
• Follow guidelines provided in colleagues’ handbook.
• Understand emergency procedures, health & safety requirements.
• Ensure service standards and individual performance is aligned with AccorHotels Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contribute to the hotel’s Corporate Social Responsibility efforts by supporting the Planet 21 program.

Purpose and Scope of role :

To promote the success of the company by managing the Accounting operations, within a framework of prudent and effective controls, which enable risk to be assessed and managed through focus on Finances, Operations, People, Customers, Systems, Culture and Compliance in adherence to the company’s policy and procedures.

Manages a solid team by driving all the Accounting operations within the company, responsible for Reporting, Payable, Taxation, Capital Expenditure, Control and Compliance to accounting policies, Process Improvement and assisting the Accounting Manager / Controller with the company’s financial affairs.

KEY RESPONSIBILITIES:

Finance & Operations:

• Manage the day to day Accounting operations including A/R, A/P, Treasury, Revenue Recognition, working closely with the Accounting and Operational teams to review processes, implement best practices and improve productivity.
• Manage the Capital Expenditure process, including obtaining approval of acquisitions and disposals, maintaining the Fixed Asset Register, and completion of the Annual Inventory certification. 
• Complete all GL reconciliations, including Proof of Cash, Fixed Assets, Leases and other schedules for monthly P&L submission.
• Contribute to the preparation of the internal monthly accounts (Profit & Loss, Balance Sheet, Cashflows, and Analysis).
• Assist in information submission to statutory authorities for Payroll, GST, Corporation Tax and Statistic Dept.
• Contribute to the preparation of statutory financial information and tax computations.
• Provide required information/documentation for Internal Control Evaluations and Internal/External Audits.
• Support the Accounting Manager / Controller with miscellaneous projects and tasks.

People:

• Continually provide coaching and training to the team members
• Conduct timely 1:1 review and yearly employee performance evaluation.
• Ensure all staff and positions have job descriptions, clear expectations and are working with structured development plans
• Support in recruiting, hiring, provide input to find new potential candidates for the accounting department
• Meet company standards of 52 hours training per year
• Review department goals and personal plans periodically with staff to ensure buy-in and accountability
• Assist new hires with mandatory training completion within the first 6 months

Customer:

• Support Accounting team to better serve internal customers

Compliance:

• Review company internal controls, specifically the Financial Process Control.
• Promote compliance diligently following all company policies and regulations and being the role model of integrity and pride for all employees.
• Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
• Ensure compliance with local laws and regulations.

Culture:

• Proactively promote the company’s 10 cultural attributes:  Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Systems:

• Be open to implementing new system changes and enhancements into your department. 
• Be involved and suggest system/process improvements.
• Set the tone of this environment within your department.

KNOWLEDGE, SKILLS AND BEHAVIOURS:

Knowledge:

• Expeditors’ Company Policies and Procedures
• Strong Accounting and Finance knowledge.
• Global Logistics Industry knowledge

Skills:

• Proficient in MS Office
• Strong organisational and analytical skills with an attention to the details.
• Fluent in English
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to financial persons as well as non-financial persons at all levels from Operations to Senior Management to obtain positive results.
• Proven leadership attitude and skills
• Ability to drive through change

Behaviours:

• Emotional resilience
• Self-reflecting and open to feedback
• Initiative and ability to work in autonomy
• Role model of integrity and pride for all employees
• Proven leadership attitude and background
• Professional appearance and attitude
• Reliable and accurate
• Being supportive of change
• Taking initiative and working in autonomy
• Being an advocate of Expeditors culture at all times
• Being approachable and proactive

The Events Administrative Executive is responsible for all administrative matters and provision of sale support to the events team. Observes and adheres to the Values of Accor, i.e. Guest Passion, Respect, Innovation, Trust, Sustainable Performance and Spirit of Conquest.

Primary Responsibilities

Delivers Friendly and Efficient Events Service

• Advises on availability and offering alternatives when applicable.
• Preparation and sending of sales proposals and contracts (corporate and wedding).
• Makes a good first impression through first enquiry.

Focuses on Meeting Planner / Guest Experience

• Ensures the accuracy of bookings and internal BEO.
• Familiarises with the house system to assist managers in making booking. (Opera, Table Management System & Social Tables).
• Timeliness in responding to enquiries from various platforms.

Works as a Team and Facilitate Processes

• Keeps the workplace functional.
• Generates relevant reports timely and accurately.  
• Ensures that the department meet timelines required by other department.
• Effective communication among inter departments.
• Promotes team cohesiveness.

Involvement in Wider Job Function Actions / Relationships

• Participates in training activities to improve knowledge and skills.
• Follows guidelines provided in employee handbook.
• Understands emergency procedures, health and safety requirements.
• Maintains collaborative working relationships with colleagues, supervisors and managers.
• Upholds the Accor Values in the work nature, increasing stakeholders’ interest.
• Performs any other duties and responsibilities that may be assigned.

[What you will be working on]

You will be part of a small but dynamic team within EDB’s Brand, Marketing and Communications division, focused on public communications to enhance EDB’s corporate reputation, positively shape perceptions of industries that EDB nurtures, and convey to local audiences the impact of EDB’s work on the Singapore economy and jobs. You will craft content and implement ideas for amplifying EDB’s work across a range of social media platforms to generate brand visibility and marketing leads, and also to drive audience growth and community engagement in Singapore and globally.

Responsibilities

• Develop and execute channel-specific strategies for LinkedIn, Instagram, Facebook and YouTube

• Write effective social posts/ads in an authentic voice for EDB that grab attention and engage platform users.

• Create social content across static and animated formats including carousel posts, document ads and short-form videos (IG Reels, IG Stories)

• Run social media campaigns to build an engaged community and nurture brand ambassadors

• Provide onsite support at events including capturing video content

• Ensure that daily operations run smoothly, including managing the social media calendar; scheduling posts using social media management tools; ensuring the final published posts are properly rendered within each platform’s specifications; and community management

• Test, measure, and improve the effectiveness of social content, recommending creative iterations to optimise performance and help achieve business goals

• Social media reporting and competitive analysis

• Stakeholder and agency management

[What we are looking for]

To meet the challenges of this role, you must have/be: 

• At least 3 years of B2B marketing experience, with an understanding of integrated campaign planning across channels

• Strong interest in social media, with excellent writing skills

• Experience in content creation, creative design and experience running campaigns across different platforms

• Knowledge and experience with video content creation, including writing, producing, and editing video productions using software such as Premiere Pro and CapCut

• Experience with social media management and analytics tools such as Sprinklr and Adobe Analytics

• Committed to excellence in project execution and adept at managing priorities and timelines

We welcome applications from Singaporeans and will review these on a rolling basis. Applicants can expect to receive an application outcome within 8 weeks of their application date.