Total 32 Manager information technology job vacancies in queenstown south east

We are seeking a highly experienced Information Security Technical Program Manager to lead our ISO 27001:2022 certification initiative. The successful candidate will manage all aspects of the certification process, ensuring alignment with organizational objectives and industry standards.

5+ years of experience in Project Management, with 3+ years directly managing ISO 27001 certification or similar standards;

Strong knowledge of ISO 27001:2022 standards and requirements;

Experience in developing and maintaining comprehensive project plans, including timelines and milestones;

Experience in managing ISO 27001-related risks and conducting internal/external audits;

Excellent communication and leadership skills with the ability to engage with cross-functional teams (Technology, Compliance, Legal, HR, Operations) and external auditors;

ISO 27001 Lead Implementer or Lead Auditor certification is highly preferred;

PMP, CISSP, CISM, or similar certifications are a plus;

• Lead the ISO 27001:2022 certification program from start to finish, developing project plans and tracking milestones to ensure alignment with organizational goals;
• Oversee the creation, implementation, and maintenance of policies, procedures, and documentation for ISO 27001 compliance;
• Collaborate with Technology, Compliance, Legal, HR, and other teams, acting as the primary contact for external auditors;
• Identify and mitigate risks to ensure compliance with ISO 27001 standards;
• Drive initiatives to enhance the organization’s security posture and stay updated on ISO 27001 changes;
• Develop training programs to increase ISO 27001 awareness across the organization;
• Provide regular updates on certification progress, risks, and the organization’s security posture.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

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Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

Job Description

The successful candidate will play an integral role within the IT Service Management Ops leadership team. Armed with a strategic focus and experience in application infrastructure resiliency as well as operational stability the candidate is expected to lead the swift service recovery from complex incidents and managing disaster recovery ensuring high service availability and customer satisfaction in IT service delivery. This position is crucial in ensuring operational stability, which includes leading improvements through process review/transformation and implementation of new initiatives and tools.

Key Responsibilities:

•Take ownership of critical incidents, facilitating resolution with the parties involved, and conducting thorough root cause analyses and post-incident reviews to boost system resilience.

•Transforming and driving operational excellence and system resilience by proactively preventing defects and eliminating inefficiencies in current processes.

•Continuously review the governance and processes of IT Service Management, proposing improvements or new methods to maintain operational agility and stability.

•Providing technical leadership and training to ITSM teams, including offshore resources, and mentoring them in their professional development.

•Align ITSM ITIL practices with various IT teams to prepare them for operational readiness, and managing changes and incidents to maintain efficient service delivery and system resilience.

•Develop technical talent and leadership in the team through upskilling programs and continuous feedback.

•Take accountability for service delivery performance, meeting customer expectations, and driving future demand.

Requirements

•Possess a degree in Information Technology or related fields with Infrastructure Library (ITIL)/Service Integration and Management (SIAM) certification

•At least 8-10 yrs of relevant experience in IT Infrastructure Operations and IT Service Management inclusive of at least 3 years in leadership role

•Proven proficiency in utilizing Agile methodologies for operations management.

•Certification in Business Continuity Management (BCM) is preferred but not mandatory

•Knowledge and hands-on experience with the ServiceNow Platform are preferred, with certifications in ITSM CAS, CAD, or CIS considered a bonus.

•Familiarity with network and cloud technologies (public, private), including Linux, Wintel, VMware, and DevOps.

•Proficiency in collaboration tools such as Microsoft Teams, Sharepoint, JIRA, and Confluence, and monitoring/orchestration platforms like ScienceLogic, Splunk, and APM.

•Ability to:

•Provide strategic direction and leadership to the service management team and influence management decisions with technical insight.

•Building and leading teams to maximize strengths and identify development areas, integrating automation and AI capabilities/solutions.

•Thrive in independent and team-based, hybrid environments with a mix of insourced and outsourced operational delivery

•Engage stakeholders as an advocate for operational resilience, excellence, and standards, driving best practices across work streams while incorporating automation and AI.

•Balance and manage multiple priorities in a fast-paced, growing environment, ensuring effective balance and prioritization in a fast-paced, rapidly growing environment.

•Navigate and escalate complex, multifaceted customer requests or initiatives, demonstrating agility and problem-solving skills

•Demonstrate leadership in overseeing Operations (on-premise and Multi-Cloud), including Major Incidents, IT Operations Command Centres, CAB Change Management, and Service Desk management, coordinating hybrid teams for stability and service excellence.

•Adaptive and responsive to dynamic environments.

•A proven track record in managing IT service delivery Command Centre and ServiceDesk operations, and addressing infrastructure support escalations (e.g., network systems, storage).

•Excellent communication skills across organizational levels, including executive management, supported by strong interpersonal skills, a positive outlook, flexible and adaptable approach.

Key Responsibilities:

• Carry out market research to identify new tools and software solutions
• Identify and implement the best technology solutions to facilitate the company’s marketing strategy
• Manage the marketing budget and negotiate future software purchases
• Develop a marketing technology architecture
• Maintain company’s website from a technical standpoint
• Plan, execute and manage all digital marketing
• Oversee the management, maintenance, and updating of the marketing technology tools and systems
• Manage data security and oversee training of technology software and user adoption

Requirements:

• Bachelor’s degree in Marketing, Management, or a related field
• Minimum 5 years of experience in marketing technology
• Knowledge of digital marketing concepts and best practices
• Expert knowledge of major CMS platforms and Google web tools
• Attention to detail and strong communication skills

Job Summary:

QCT is offering a prime opportunity for a seasoned Sales Account Manager to join our team in Singapore.

QCT’s portfolio of leadership software-defined datacenter products with modern infrastructure technologies and software facilitates the creation of comprehensive, end-to-end, and integrated full-featured solutions.

We are looking for a Sales Account Manager with a growth mindset to help take our business and revenue to the next level. This person will be responsible for building the relationship and supporting our customers to solve their challenges with QCT’s products & solutions. He/She will also work closely with internal stakeholders across teams to ensure the business program is successfully delivered.

You must be passionate about cloud and data center technologies with a laser focus on the customers as a trusted advisor and driving sales from enterprises across different verticals.

Job Responsibilities:

• Drive the sales revenue and meet sales target, identifies key accounts, and expand the sales pipeline in both public and private segments
• Identify and creates opportunities to expand business with clients in the areas such as HPC (High-Performance Computing), AI, Higher Education Research, Healthcare, Manufacturing, etc
• Ensure financial goals are met through the product lifecycle in addition to meeting an annual financial goal
• Establish a professional, working, and consultative, relationship with the client, including the C- level for mid-to-large accounts by developing a core understanding of the unique business needs of the client within their industry
• Anticipates technology and/or market trends and provides insights to the customer. Maintains knowledge of QCT’s Enterprise Solutions and competition to effectively address and dispel customer objections
• Responds to all inquiries and requests in a timely and professional manner.
• Ability to multi-task and/or work on multiple sales accounts concurrently
• Establishing a trusted advisor relationship with customers by providing advice and guidance to the customer during all aspects of the engagement
• Prepare proposals and reports & responding to tender documents by collaborating with relevant functional teams
• Networking with new and existing accounts. Attends conventions, conferences, and trade shows as needed
• Partner, collaborate and influence key internal stakeholders to ensure successful product strategy, design, delivery, and support

Job Requirements:

• Bachelor’s degree in BS or BA degree in computer science, engineering, business, or equivalent
• Minimum 5 years of related IT sales experience in cloud technology and/or data center solutions
• Familiar with enterprise and public sector accounts including government and/or Institute of Higher Learning in the areas of HPC & AI, is an advantage
• Strong familiarity with cloud solutions (servers, storage or networking switch) preferred
• Experience in working wth local and/or global SI (System Integrators) is preferred
• Experience as the primary account manager for enterprise customers working with multiple business units and influencing governance and policy is a plus
• Proven experience in running complex B2B sales cycle processes for large companies is an advantage
• Good understanding of the competitive environment for the target customers
• Excellent communication skills, both oral and written, with experience and ability to interface with all levels of the organization
• Ability to clearly articulate business value to customers. Excellent presentation skills in front of all levels of the Customer Organization and C-Level audience
• Problem solving skills with attention to detail
• Consistent track record of meeting or exceeding assigned jobs or targets.
• Ability to work in a multi-cultural environment
• Ability to manage priorities and workflow
• Proven ability to handle multiple projects and meet deadlines.
• Willingness to travel when necessary
• Fluent in English for professional business communication. Proficiency in Mandarin or other South East Asian languages is a plus.

AsiaPac is expanding our project management teams!

Company Introduction:

AsiaPac, a premier IT solutions provider, stands at the forefront of technological innovation and excellence. With a rich legacy and a commitment to delivering cutting-edge solutions, we specialize in a wide array of services including IT infrastructure, cloud computing, networking, cybersecurity, and digital transformation. Our team of experts brings extensive experience and unparalleled expertise to each project, ensuring that we meet and exceed the unique needs of our diverse clientele.

At AsiaPac, we pride ourselves on our ability to implement complex, large-scale projects with precision and efficiency. Our customer-centric approach, combined with our adherence to industry best practices, positions us as a trusted partner for businesses across various industries. We believe in building strong, long-lasting relationships with our clients by consistently delivering high-quality solutions that drive their success.

Our mission is to empower businesses with innovative technology solutions that enhance operational efficiency, boost productivity, and secure their digital assets. As we continue to expand our horizons, we remain dedicated to our core values of excellence, integrity, and continuous improvement, ensuring that we stay ahead in the ever-evolving IT landscape.

Join us at AsiaPac, where technology meets excellence, and together, let's create a future of endless possibilities.

Job Summary:

We are seeking highly skilled and experienced Project Managers to manage complex infrastructure, hardware, networking, cloud, and security projects. In this role, you will be responsible for managing multiple IT Systems Integration projects across various industries, ensuring successful delivery within budgeted resources and time.

We are looking for candidates who has:

Project Management Experience

• Extensive experience in implementing large complex infrastructure, hardware, networking, cloud, security projects as Project Manager in SI/Vendor/Product Principal environments (main experience). Project Management experience in projects such as SaaS business applications, Infrastructure as Code (IAC), ETL, analytics and custom development as secondary project management experience.
• Ability to project manage multiple IT Systems across multi-industry clients.
• Sound decision making, continuous improvement mindset and calm leadership of project team under the pressures of resource, budget and time constraints.
• Work closely with technical leads, engineers, partners to manage project delivery.

Project Management Best Practice

• Confidence and strength in articulating and leading members to follow project management methodologies Waterfall / SCRUM / Agile.
• Strong and consistent in using PMO Project Management Best practices, tools and techniques for client projects Efficient in management of time, scope, cost, quality issues, risks, change requests and internal/external/client escalations.
• Proven ability to manage project budgets effectively and experienced in project financial reporting.

Project Management Pre-Sales Engagement

• Work closely with Sales and Pre-Sales Solution Architects to document and present solutions during proposal stage.
• Tender response, SOW, project planning, project roadmaps, project effort estimation, project organization chart.

Excellent stakeholder management, communication and presentation skills

• Strong interpersonal and stakeholder management skills with ability to coordinate between technical, business teams and executive “C” level clients.
• The ideal candidate should project a professional image, demonstrating excellent written/verbal communication skills and a customer-centric approach.

Professional Client Interaction

• Interact courteously and professionally, addressing client needs and inquiries.
• Maintain a polished appearance and confident demeanor during client engagements.
• Communicate clearly, build rapport, and foster positive client relationships.
• Promptly resolve client concerns and handle issues effectively.

Qualifications:

Must-Have Qualifications:

• Bachelor’s degree in computer science / computer engineering or a technology equivalent.
• PMI PMP Project Management Professional, CSM Certified Scrum Master / Agile certifications is compulsory.
• At least 5+ years of project management experience with majority of years in Infrastructure/Hardware/Networking & Monitoring/Cloud/Security Systems projects.
• Majority of Project Management experience from SI/Consultancy/Technology Product Vendor environments.
• ITIL Foundation Certification.

Advantageous to have:

• PMP Program Management Professional Certifications, MSP Managing Successful Programs

Must-have Project Management Experience in 3 or more of these Infrastructure/Cloud areas:

• Cloud ecosystems / IaaS Project Management: AWS Cloud, Microsoft Azure Cloud, Huawei Cloud, Alibaba Cloud, Google Cloud, Microservices, API, CICD, DevOps, RedHat, Snowflake, On Premise to Cloud Migration
• On-Premises technology Project Management: Data centres, virtualization, hyper-converge - Nutanix, VMware
• Infrastructure Project Management: Windows, Linux, storage, networking, firewall, routers, WI-FI desktops/laptops/devices, servers, backup, system management solutions, observability, security, tech refresh projects: CISCO, Checkpoint, Paolo Alto network, Dell, Fujitsu, Hitachi, Huawei, IBM, Lenovo, Veeam Backup, Dynatrace, SolarWinds, CyberArk, Aquasec, Terraform, Ansible, KONG, ROSA

• Mon-Fri 10am – 7pm
• $4000 -$6000
• Location: Potong Pasir
• Attractive benefits

Responsibilities:

• Manage the end-to-end recruitment process, including job postings, screening resumes, conducting interviews, and facilitating selection.
• Coordinate and conduct new employee orientations to ensure smooth onboarding and integration.
• Coordinate and conduct new employee orientations to ensure smooth onboarding and integration.
• Assist employees with performance appraisals and provide guidance on employee benefits packages.
• Supervise employee recruitment, meetings, and terminations.
• Managing employee training and development programs.
• Handling employee complaints and grievances
• Processing incoming mail
• Assist in HR administrative tasks, such as payroll processing, benefits administration, and employee documentation.
• Assist in develop, create, and publish high-quality, engaging content (images, videos, graphics, etc.) for various e-marketplaces and social media platforms including Facebook, Instagram, Twitter, LinkedIn, Xiao Hong Shu and TikTok etc.
• Collaborate with the marketing team to create and execute content strategies, promotional events, and product launches.
• Ad hoc duties assigned by Director

Requirements

• Diploma in Human Resources, Business Administration, or a related field is required.
• Proven work experience in Recuitments. Human Resources role and live stream
• Knowledge of office management systems and procedures

Requirement:

• Experience in implementing Data Warehousing projects in Finance, Credit Risk & Compliance domains.
• Data Warehousing Expertise: experience of implementing large data warehouses based on Hadoop, Teradata, SAS, Oracle including data modelling, using ETL tools like Informatica PowerCenter, SSIS & visualization Tools such as Qlik, Microsoft Power BI.
• Demonstrated proficiency in project management methodologies (e.g., Agile, Waterfall, Scrum) and tools (e.g., JIRA, MS Project).
• Strong analytical and problem-solving skills to address challenges related to metadata quality, data lineage accuracy, and overall data governance effectiveness.
• Good interpersonal and communication skills with attention to details.
• Possess strong problem solving and decision-making skills while exercising good judgment.
• Ability to work on multiple projects at a time with teams distributed across multiple locations.

Responsibilities:

• In charge of daily sales, HR, accounting, and admin work
• Engage with key customers to enhance and maintain strong relationships
• Internal management
• Able to find a solution to different situation
• Manage key accounts effectively and perform any other related duties as assigned

Requirements:

• Bachelor’s Degree in Accounting/ Business related major or equivalent
• At least 2 years of experience in sales, client support, or a similar role is a plus
• Knowledge in Semiconductor fields
• In-depth knowledge of solution sales, product specifications, and competitive landscape preferred
• Ability to multi-task and manage priorities effectively in a fast-paced environment
• Customer oriented, target-driven and capable of accurate work with minimal supervision
• Strong negotiation skills, self-motivated, self-directed, and be assertive

Job Description

The successful candidate will play an integral role within the IT Service Management Ops leadership team. Armed with a strategic focus and experience in application infrastructure resiliency as well as operational stability the candidate is expected to lead the swift service recovery from complex incidents and managing disaster recovery ensuring high service availability and customer satisfaction in IT service delivery. This position is crucial in ensuring operational stability, which includes leading improvements through process review/transformation and implementation of new initiatives and tools.

Key Responsibilities:

•Take ownership of critical incidents, facilitating resolution with the parties involved, and conducting thorough root cause analyses and post-incident reviews to boost system resilience.

•Transforming and driving operational excellence and system resilience by proactively preventing defects and eliminating inefficiencies in current processes.

•Continuously review the governance and processes of IT Service Management, proposing improvements or new methods to maintain operational agility and stability.

•Providing technical leadership and training to ITSM teams, including offshore resources, and mentoring them in their professional development.

•Align ITSM ITIL practices with various IT teams to prepare them for operational readiness, and managing changes and incidents to maintain efficient service delivery and system resilience.

•Develop technical talent and leadership in the team through upskilling programs and continuous feedback.

•Take accountability for service delivery performance, meeting customer expectations, and driving future demand.

Requirements

•Possess a degree in Information Technology or related fields with Infrastructure Library (ITIL)/Service Integration and Management (SIAM) certification

•At least 8-10 yrs of relevant experience in IT Infrastructure Operations and IT Service Management inclusive of at least 3 years in leadership role

•Proven proficiency in utilizing Agile methodologies for operations management.

•Certification in Business Continuity Management (BCM) is preferred but not mandatory

•Knowledge and hands-on experience with the ServiceNow Platform are preferred, with certifications in ITSM CAS, CAD, or CIS considered a bonus.

•Familiarity with network and cloud technologies (public, private), including Linux, Wintel, VMware, and DevOps.

•Proficiency in collaboration tools such as Microsoft Teams, Sharepoint, JIRA, and Confluence, and monitoring/orchestration platforms like ScienceLogic, Splunk, and APM.

•Ability to:

•Provide strategic direction and leadership to the service management team and influence management decisions with technical insight.

•Building and leading teams to maximize strengths and identify development areas, integrating automation and AI capabilities/solutions.

•Thrive in independent and team-based, hybrid environments with a mix of insourced and outsourced operational delivery

•Engage stakeholders as an advocate for operational resilience, excellence, and standards, driving best practices across work streams while incorporating automation and AI.

•Balance and manage multiple priorities in a fast-paced, growing environment, ensuring effective balance and prioritization in a fast-paced, rapidly growing environment.

•Navigate and escalate complex, multifaceted customer requests or initiatives, demonstrating agility and problem-solving skills

•Demonstrate leadership in overseeing Operations (on-premise and Multi-Cloud), including Major Incidents, IT Operations Command Centres, CAB Change Management, and Service Desk management, coordinating hybrid teams for stability and service excellence.

•Adaptive and responsive to dynamic environments.

•A proven track record in managing IT service delivery Command Centre and ServiceDesk operations, and addressing infrastructure support escalations (e.g., network systems, storage).

•Excellent communication skills across organizational levels, including executive management, supported by strong interpersonal skills, a positive outlook, flexible and adaptable approach.

He / She shall be responsible for project and advice delivery, research, strategy, and analysis for smart cities, infrastructure, and digital/technology transformation in focus regions in the Middle East, South East Asia, and South Asia. Additionally, He/She shall assist the team internally on matters of technology product management, operations/marketing optimisation, and strategy. He / She is responsible for:

• Assisting in the hitting of annual sales targets within assigned territory and accounts (in line with the Regional Director’s targets and assignments)
• Building, managing and maintaining strong, long-lasting customer and partners relationships, as well as expanding the customer base in the Middle East, South East Asia, and South Asia
• Ensuring successful delivering of digital transformation projects within time and budget, including suitable technology implementations for the client by partnering with the various solution providers in the market and solution architecting to respond to RFI / RFP
• Analysis and production of insights, reports, and other materials for client or internal use pertaining to economic, financial, policy, or other multidisciplinary aspects of smart city/built environment; this will include both quantitative (data science, statistical) and qualitative analysis, as well as research and production of collateral/materials to report findings
• Assisting in product management and solution architecture for Meinhardt technology platforms under development

Requirements and skills

• Proven delivery of projects from building to city level
• Proven ability in solution architecting for smart technologies
• Ability to communicate, present and influence all levels of the organization, including executive and C-suites
• Proven ability to articulate the distinct aspects of services
• Product management experience for software and technology platforms
• Data science and applied statistics skills and experience—from data collection and wrangling to analysis and visualisation as well as reporting
• Demonstrable experience and thought process as consultancy and solutioning leader in developing client-focused, differentiated and achievable solutions
• Excellent listening, negotiation, and presentation skills
• Excellent verbal and written communications skills
• Degree in a quantitative field with experience in consulting, research, and analysis and working knowledge of multiple disciplines within and outside the built environment as well as ability to approach problems in a multidisciplinary manner

【Job Description】

Contract Management

- Manage yearly outsourcing reviews, including scope preparation and information gathering.

- Ensure compliance with local regulatory requirements and internal policies.

- Conduct and manage independent or third-party reviews for data center hosting services.

- Set and monitor Service Level Agreements (SLAs) for resolution times and overall performance.

- Oversee internal and external audits, including evidence collection and findings closure.

Budget Management

- Forecast and consolidate budget requirements for new financial years.

- Monitor monthly expenses and analyze reports to justify cost changes.

- Process invoices, track spending, and perform budget variance analysis.

- Ensure data center expenses do not exceed the annual budget.

Policy and Procedure Development

- Identify and implement new procedures related to data center operations.

- Draft procedures for access requests, installation, and device management.

- Develop a data center handbook for vendors and staff.

- Provide training on data center rules and regulations.

Human Resource Management

- Conduct yearly reviews of support structure, roles, and responsibilities.

- Manage manpower, including contractors and secondees, with contract renewals and shift arrangements.

Inventory Management

- Maintain detailed data center and rack layout diagrams.

- Track data center assets, including servers, storage, network devices, and security equipment.

- Manage space planning for cage and rack layouts.

- Conduct yearly inventory reviews.

Device Management

- Oversee asset tagging, daily inspections, and tool management.

- Monitor operations to prevent mishandling and ensure device functionality.

- Manage equipment registration, installation, and decommissioning.

Backup Tape Management

- Handle daily management of backup tapes, including inventory and storage.

Cabling Management

- Manage patch panel and power cabling installation, documentation, and maintenance.

- Oversee network cabling management, including testing, repairs, and deployment.

Security Management

- Control access card and rack key management, including logs and reviews.

- Monitor security through CCTV recordings and access checks.

【Job Requirements】

1. Bachelor’s degree or an equivalent qualification.

2. A minimum of five years’ experience in DC Management, preferably within a banking environment.

3. Proficient in English (and Japanese if you can) with excellent verbal and written communication skills.

4. Strong interpersonal abilities, fostering trust and teamwork.

5. Analytical mindset with the capability to simplify complex issues for understanding.

6. Demonstrated organizational skills and the capacity to manage multiple tasks efficiently.

7. ITIL Certified and other relevant certificates (good to have).

Job Description

The successful candidate will be part of the IT Service Management team. This is an individual contributor role.

Key Responsibilities include:

• Manage, develop, enhance and support company’s IT Service management platform. Drive strategic development and enhance its usability and integration with other tools and process to maximise value.
• Drive IT Operational Service Delivery and management activities, e.g. Incident, Problem, Change, Patch, Configuration and Asset management processes. This includes support of IT operational incidents after office hours.
• Support management and drive collaboration of day to day operational activities across various towers and stakeholders from datacentre facilities, network and platforms
• Manage and drive the IT Service Provider’s performance for IT Operations and ensure Service Level Agreements have been fulfilled and improvement plans to be established
• Serve as the Point of Contact for IT initiatives’ performance, services and changes.
• Facilitate system and service handover to the IT operations for any new applications and major enhancements
• Any relevant ad-hoc duties

Requirements

• Degree in IT related discipline & IT Infrastructure Library (ITIL) Certification
• Minimum 5 – 8 yrs of relevant experience in IT Infrastructure Operations and IT Service Management
• Experienced in project management for IT Infrastructure initiatives, scripting, system admin capabilities, service automation and related technologies.
• Knowledge of actual development and Hands-on administration on ServiceNow Platform. Certification in ServiceNow ITSM CAS, CAD or CIS preferred
• Knowledge in scripting on Json, Python or Javascript on Monitoring / Orchestration platforms, Splunk, ServiceNow or APM tool will be an added advantage
• Working knowledge on network, IT DevOps technologies, Linux, Wintel, VMware and Cloud technologies (AWS / Azure)
• Knowledge and experience in DevOps and Agile
• Responsive to dynamic environment
• Effective & Excellent Skills in Communication (both written and spoken) as well as Vendor and People/Relationship Management
• User-Oriented with good appreciation of business operations
• Diligent and willing to work beyond office hours
• Independent, Self-motivated and result driven

Job Summary:

The Service Centre Manager is responsible for managing the post-sales service operations for end-user computing products and services. This role involves ensuring a superior customer experience, managing post-sales deliverables, and leading a team of service professionals to meet and exceed service quality standards.

Key Responsibilities:

Customer Experience Management:

• Ensure a high level of customer satisfaction by delivering prompt and effective post-sales services.
• Handle customer complaints and escalations promptly and professionally.
• Conduct regular customer feedback surveys and implement improvements based on feedback.
• Develop and implement customer service policies and procedures to enhance customer experience.
• Post-Sales Service Management:
• Oversee the post-sales service operations including repairs, maintenance, and support for end-user computing products.
• Coordinate with other departments (e.g., sales, logistics, technical support) to ensure seamless service delivery.
• Monitor and manage service level agreements (SLAs) to ensure timely and quality service delivery.
• Maintain accurate records of service activities, customer interactions, and issue resolutions.

Team Leadership and Development:

• Lead, mentor, and develop a team of service professionals to achieve high performance and service excellence.
• Conduct regular training sessions for the team to keep them updated on the latest products, services, and customer service techniques.
• Set performance goals, conduct performance reviews, and provide constructive feedback to team members.

Operational Excellence:

• Optimize service processes to improve efficiency and reduce turnaround times.
• Implement best practices and continuous improvement initiatives to enhance service delivery.
• Ensure compliance with company policies, industry regulations, and safety standards.

Reporting and Analysis:

• Generate regular reports on service performance, customer satisfaction, and operational metrics.
• Analyze data to identify trends, areas for improvement, and opportunities for service enhancement.
• Present findings and recommendations to senior management for strategic decision-making.

Qualifications:

• Bachelor’s degree in Business Administration, Information Technology, or a related field.
• Minimum of 5 years of experience in a service management role, preferably in the IT or end-user computing industry.
• Proven track record in managing post-sales service operations and customer experience initiatives.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to handle high-pressure situations and resolve conflicts effectively.
• Proficiency in using service management software and tools.
• Strong analytical and problem-solving skills.
• Customer-oriented mindset
• Strong organizational and multitasking abilities
• Ability to adapt to changing circumstances and manage multiple priorities
• High level of integrity and professionalism
• Strategic thinking and ability to drive process improvements

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

STRATEGIC

• Serve as the focal point of contact for the customer's Regional Offices, and develop & maintain strategic multi-level relationships with those responsible for the various logistics functions of the customer
• Be the internal consultant and coordinator for all aspects of business relationship & development with the Key Account in the region
• Facilitate sharing of know-how about the Key Account with the rest of the Key Account team
• Be the regional point of liaison with the Key Account on all business-related matters pertaining to overall business process & implementation, including new potential business, commercial issues, scope of agreement, business improvements, & ongoing performance
• Manage regional account relationships with the Key Account to ensure excellent, long-term business relationships at all levels throughout the region
• Responsibility for account development and growth throughout the region, including strategy mapping, account penetration, customer relationship management and business improvement initiatives including:
• Responsible for establishing and continuing leadership of a functional account management team in all the region and countries / locations, in co-operation with the Vertical Market Head, Global Account Manager & local P&L’s
• Regional coordination role in the annual KAM budget and development planning process
• Gathering information to provide a clear orientation of the customer's value chain within the region
• Identification, detailing and evaluation of business opportunities in the region
• Review (regarding general feasibility) and tracking of opportunities
• Co-development of strategic thrusts in the region, together with the Global Account Manager (by product, geography, etc)
• White spot identification (matching of top-down potential and current DB Schenker turnover => "white spots") and their economic evaluation
• Maintain an overview of account status in the region at all times and report as required
• Strategically partner with all pertinent internal country organizations, divisions and Business Units to ensure aligned business development, and consistent service and growth
• Internal communication to key DB Schenker management to ensure clarity and alignment of all resources and infrastructure
• Assist in the implementation of Key Performance Indicators and benchmarks; use of these indicators to monitor and report on performance, as required.

TACTICAL

• Respond to complex and sensitive logistics issues and questions; create innovative and profitable solutions in tandem with specialist departments within DB Schenker
• Build on current operations to provide new ideas and initiatives to increase business
• Involvement in operation matters:
• Assist to resolve customer operations escalation together with the Control Tower Team
• Involvement in pre-RFQ process
• Assist in the provision of a schedule of forthcoming tenders
• 12 months forward tender planning
• Regular updates to be provided (minimum 4 weeks’ notice required for each RFQ launch)
• Involvement in RFQ launch:
• Ensure “quick scan” is completed including business intelligence and strategic value
• Assist in proving "higher" interest in case Product Manager / Business Unit rejects tender
• Act as regional case owner for contract issues as defined in the SOP
• Involvement in post-RFQ process:
• Assist post-mortem analysis for all tenders (won, lost)
• Support the implementation of new business won
• Arrange & participate in Business Reviews with the customer and regional and country operations and business leaders
• Interact with the Key Account to proactively drive business development through regional meetings, workshops, sales calls, and other means

Requirements

Strong leadership skills are required to establish strategy and direction, including developing a vision for future business with the account, developing strategies for producing the changes required to achieve the vision, aligning and influencing people, motivating and inspiring the account team, the internal people responsible for the success of the account, and the Key Account contacts

• Exceptional relationship management & communication skills to assist with planning & budgeting, organizing & staffing, controlling & problem-solving
• Key Account Management at a regional level and possibly global level
• Strong business acumen with the ability to influence outcomes across multiple locations
• Leadership and people management abilities & effective communication
• Project management experience preferable
• Excellent financial and process analytical skills
• Ability to work effectively in a customer driven deadline environment
• Ability to work in a cross-functional, matrix & virtual environment
• Preferably 6 - 10 years’ experience in the logistics industry or in a sales environment
• Knowledge and understanding of international logistics operations across multiple modes.
• The position requires extensive travel, domestically and internationally, and the associated intercultural competence & global thinking, and comprehensive knowledge and understanding of global integrated logistics requirements and solutions, across all logistics modes

Why DB Schenker?

Competitive salary package

Opportunities for career growth and development, both locally & internationally

Supportive and collaborative team environment

Access to company-wide training programs and initiatives

What’s Next?

Interested in this unique job opportunity? Submit your application today!

Job Description

The successful candidate will play an integral role within the IT Service Management Ops leadership team. Armed with a strategic focus and experience in application infrastructure resiliency as well as operational stability the candidate is expected to lead the swift service recovery from complex incidents and managing disaster recovery ensuring high service availability and customer satisfaction in IT service delivery. This position is crucial in ensuring operational stability, which includes leading improvements through process review/transformation and implementation of new initiatives and tools.

Key Responsibilities:

•Take ownership of critical incidents, facilitating resolution with the parties involved, and conducting thorough root cause analyses and post-incident reviews to boost system resilience.

•Transforming and driving operational excellence and system resilience by proactively preventing defects and eliminating inefficiencies in current processes.

•Continuously review the governance and processes of IT Service Management, proposing improvements or new methods to maintain operational agility and stability.

•Providing technical leadership and training to ITSM teams, including offshore resources, and mentoring them in their professional development.

•Align ITSM ITIL practices with various IT teams to prepare them for operational readiness, and managing changes and incidents to maintain efficient service delivery and system resilience.

•Develop technical talent and leadership in the team through upskilling programs and continuous feedback.

•Take accountability for service delivery performance, meeting customer expectations, and driving future demand.

Requirements

•Possess a degree in Information Technology or related fields with Infrastructure Library (ITIL)/Service Integration and Management (SIAM) certification

•At least 8-10 yrs of relevant experience in IT Infrastructure Operations and IT Service Management inclusive of at least 3 years in leadership role

•Proven proficiency in utilizing Agile methodologies for operations management.

•Certification in Business Continuity Management (BCM) is preferred but not mandatory

•Knowledge and hands-on experience with the ServiceNow Platform are preferred, with certifications in ITSM CAS, CAD, or CIS considered a bonus.

•Familiarity with network and cloud technologies (public, private), including Linux, Wintel, VMware, and DevOps.

•Proficiency in collaboration tools such as Microsoft Teams, Sharepoint, JIRA, and Confluence, and monitoring/orchestration platforms like ScienceLogic, Splunk, and APM.

•Ability to:

•Provide strategic direction and leadership to the service management team and influence management decisions with technical insight.

•Building and leading teams to maximize strengths and identify development areas, integrating automation and AI capabilities/solutions.

•Thrive in independent and team-based, hybrid environments with a mix of insourced and outsourced operational delivery

•Engage stakeholders as an advocate for operational resilience, excellence, and standards, driving best practices across work streams while incorporating automation and AI.

•Balance and manage multiple priorities in a fast-paced, growing environment, ensuring effective balance and prioritization in a fast-paced, rapidly growing environment.

•Navigate and escalate complex, multifaceted customer requests or initiatives, demonstrating agility and problem-solving skills

•Demonstrate leadership in overseeing Operations (on-premise and Multi-Cloud), including Major Incidents, IT Operations Command Centres, CAB Change Management, and Service Desk management, coordinating hybrid teams for stability and service excellence.

•Adaptive and responsive to dynamic environments.

•A proven track record in managing IT service delivery Command Centre and ServiceDesk operations, and addressing infrastructure support escalations (e.g., network systems, storage).

•Excellent communication skills across organizational levels, including executive management, supported by strong interpersonal skills, a positive outlook, flexible and adaptable approach.

• Collaborate with Senior Leadership and Stakeholders to articulate security position and reasoning​
• Define infosec landscape and roadmap with key milestones​
• Define country specific security requirements on the platform
• Designing and implementing secure cloud architecture for various cloud platforms
• ​Experience in architecting and developing security solutions on one or more cloud platform (AWS, GCP or Azure) and applying the cloud native security services
• Understanding of security frameworks and processes - CIS, NIST, PCI/DSS. SOCI/II, etc
• Perform periodic risk analysis, vulnerability scanning and testing​
• 3 kinds of Security People
  • Governance & Risk (and governance will call out the risk part in the architecture)
    • Someone who can work to set up the SOC
    • Group will have Bank Postures, Enterprise, MAS, People, Postures, etc.
    • This person has to look at the 8 subsidiaries – and have the regional flavour
  • Tech Architecture (will build the architecture)
  • Security Operations (SOC) – possibility to look at SOC model

Skills Required

• Experience of working with Senior Leadership (CISO/CIO/CTO) with atleast 10+ years of InfoSec domain experience​
• Define and implement Enterprise InfoSec landscape​
• Background in IT Security & Risk Management​
• Experience in driving Enterprise initiatives for E2E security posture analysis across different layers/sources within the Network Environment or DMZ (including host logs, network traffic logs, firewall logs and IDS system logs)​
• Product specific certifications such as MCSE, CCNA security​
• Very good knowledge of TCP/IP protocol​
• Strong program management background​

Optimum Solutions (Registration Number: 199700895N) is Singapore's leading Information Technology , Consulting and Professional Services company with Competence in Digital Transformation, Automation, Robotics, Cloud, Big Data, Analytics and Emerging technologies projects. Optimum has been successfully delivering IT projects since 1997 and has been a key IT service provider to clients delivering Software Design, Development, Engineering and IT Transformation Projects.

Sales Manager - Technology

Basic Qualifications:

• 5+ years experience selling IT Services, Software Development projects to government agencies.
• Demonstrated experience selling enterprise solutions into large/complex accounts and over-achieving quarterly and annual sales targets.
• Revenue closing sales experience.
• Must have experience in prospecting and establishing relationships.
• Go-Getter and must be willing to spend majority of time outside in the field at client engagements.
• Ability to hold meetings with senior executives.
• Good written and verbal communication skills, strong analytical and creative problem-solving abilities, excellent interpersonal skills, organizational, and operational skills.
• Entrepreneurial drive and ability to work autonomously in fast moving, quickly changing environments.

Responsibilities:

• Effectively prospect, develop, and close new government sales opportunities.
• Drive and service business
• Meet and exceed all quarterly and annual sales quotas.
• Accurately forecast quarterly and monthly sales
• Use in-depth knowledge of industry trends to consult and support prospective customers.

The role is responsible for working closely with various internal stakeholders, internal technology teams as well as the vendor to implement the upcoming Regulatory and Capital Efficiency Programme.

The ideal candidate should be a senior analyst or IT project delivery lead with a few years in trading/Risk system support/development.

· Strong technical knowledge and/or platform knowledge (Data Analytics)

· Good business domain knowledge in Global Markets and Group Risk

· More than 10 years track record in developing and delivering global/regional IT capabilities for a multi-national/regional company with annual budgetary responsibility

· More than 3 years leadership experience in managing IT delivery teams

· Experience in communicating with functional and technical stakeholders

· Experience in banking industry preferred

· Experience in implementing large-scale, highly available applications or other large project implementation

We are seeking a dynamic and experienced IT Manager to join our team. The IT Manager will be responsible for overseeing the organization's IT infrastructure and ensuring the seamless operation of all technology systems. This position plays a crucial role in the ongoing success of Lions Befrienders by providing strategic direction, implementing new technologies, and managing IT projects to support our mission of serving seniors.

Responsibilities:

• Manage and maintain the organization's IT infrastructure, including hardware, software, networks, and security systems.
• Oversee the day-to-day operations of the IT department, including troubleshooting, user support, and system maintenance in HQ and other site offices
• Review and negotiate hardware/software licensing and services for operations and cost effectiveness
• Lead IT projects from inception to completion in accordance with regulations, timely and budgets.
• Collaborate with stakeholders to identify technology needs and propose solutions that enhance operational efficiency.
• Stay abreast of emerging technologies and trends in the IT industry to recommend innovative solutions for Lions Befrienders.
• Ensure compliance with data protection regulations and IT best practices to safeguard sensitive information and maintain system integrity.

Requirements:

• Bachelor's degree in Information Technology, Computer Science, or a related field
• Minimum of 5 years' experience in IT management, preferably in a social service or nonprofit organization.
• Proven track record of successful project management and implementation of IT solutions.
• Strong technical skills in network administration, cybersecurity, risk management and cloud computing.
• Excellent communication and interpersonal skills to collaborate with diverse stakeholders.
• High degree of personal drive, self-starter and able to work independently.

Key Responsibilities

• Manages and supervises the MIS Engineers to handle the SOP of all End User Computing, Infrastructure Services (AD, DNS, DHCP Servers/Virtual Machines, Storage, Backup, Security, Network etc.) and Application systems (Navision, O365, and Cloud systems AWS, Azure, VMWare, BMC Remedy, which AsiaPac utilizes)
• Ensures development and training of staff on relevant best practices in service management and personal development.
• Monitors the achievement of performance objectives through leading and lagging metrics along with work assignments to ensure adherence to quality, end user satisfaction and timelines with continual improvement.
• Develop and maintain broad knowledge of company’s’ business and technology requirements and needs
• Develop and maintain system plan including operational requirements, budget requirements and schedules
• Develop and implement MIS policies, SOP to ensure stable, secured business operations inclusive of lifecycle of MIS i.e. software and hardware, operations
• Recommend and implement new technology solutions to improve productivity.
• Management of any services operational interactions with 3rd parties both internal and external
• Work closely with relevant teams to define roadmap, monitor and manage the performance as per the SLA's and performance indicators set
• Work closely with cross-functional teams and vendors to identify opportunity to improve services
• Work closely with all technical group to on-board the new governance for operations management, service management and performance management i.e. Systems, processes, improvements, aligned metrics, compliances

Qualifications/Experience/Knowledge

• Degree or equivalent
• At least 8 years of IT experience
• 5 in Infra management and operations
• 3 in people management
• Solid experience in ITIL and Service Management
• Preferably must have set up a service management function previously for multiple customer environments
• In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery
• Technical hands on of IT lifecycle management (EUC, DC/Cloud Services)
• Technical hands-on with infra stacks i.e. desktops/laptops/devices, servers
• Technical hands-on with Windows OS, Servers, Storage, Network, Cloud i.e. AD domain management/modifications, Certificates management, DNS, VPN, LAN/Wifi configurations, Backup
• Technical knowledge and hands-on with Applications systems e.g. BMC Remedy, O365, VMware, Navision,
• Knowledge of IT lifecycle management
• Knowledge of ITSM - Incident Management, Problem Management, Change Management, Asset Management, Patch Management
• Strong problem-solving skills and able to prioritise and manage multiple tasks
• Strong interpersonal and stakeholder management skills with ability to coordinate between technical and business teams
• Ability to efficiently understand client organizations and their business model and to tailor relevant processes to privacy requirements.
• Readiness to demonstrate a proactive attitude
• Multi-customers support in a site or data center experience
• ITIL Certification

ORGANISATION: International Rubber Study Group (IRSG)

LOCATION: Singapore

POSITION: Software Development and Information Technology Manager

GRADE: G-7 Step 2, General Service Category, United Nations Salary Scale for Singapore (Effective: 01 September 2012)

SALARY CAP: Total Net Salary of SG$73,309Per Annum (excluding benefits)

CLOSING DATE: Monday, 25 March 2024

OCCUPATIONAL GROUPS:

§ Managerial Position

§ Software Development

§ Information Technology

THE INTERNATIONAL RUBBER STUDY GROUP (IRSG)

The International Rubber Study Group (IRSG) is an intergovernmental organization with the main objective of improving the transparency of the world rubber markets and strengthening international cooperation on rubber issues. The IRSG is the biggest worldwide community in the rubber economy. The IRSG is recognized as an international body through the negotiation of a headquarters agreement with the Government of the United Kingdom in 1978. The IRSG has 34 member governments, including the European Union (27 countries), Singapore, India, Sri Lanka, Russia, Cote dIvoire, Nigeria, and Cameroon. Subsequently, a new headquarters agreement with the Government of Singapore was signed in 2008. The IRSG Secretariat is based in Singapore.

The mission of the IRSG is to be the world’s authoritative source of statistical data and forecasts for all aspects of the world rubber industry, including production, consumption, and trade in rubber and rubber products. The seminal purpose of the secretariat is to prepare current estimates and forecasts of future supply and demand trends while undertaking statistical and economic studies on specific aspects of the industry to continually improve its value-added service to stakeholders. Furthermore, as the only intergovernmental organization bringing together the world’s rubber-producing and -consuming stakeholders, the IRSG strives to provide an effective forum for the discussion of matters affecting the supply and demand for synthetic rubber and natural rubber.

The Group is a platform for senior executives and representatives to provide insights through dedicated meetings, working groups, conferences, and projects. The annual IRSG meetings are among the largest regular assemblies of rubber experts worldwide. IRSG offers a unique opportunity to enhance collaboration beyond each company or organization's peer group and connect with young leaders, innovators, and established entrepreneurs. The members, subscribers, and partners represent governments, companies, and organizations that are shaping and transforming the rubber industry in strategic and socially responsible ways.

(A) JOB DESCRIPTION

The position reports directly to the Secretary General. The Software Development (SD) and Information Technology (IT) Manager supports the IRSG secretariat’s IT infrastructure and is responsible for the installation, operation, and maintenance of the IT network, computers, and other digital systems while supporting and enhancing the IRSG's cybersecurity posture. The IT Manager is the head of the Software Development (SD) and Information Technology Unit and is responsible for IT support delivery as well as cyber risk management strategy and planning. The Software Development (SD) and Information Technology (IT) Manager also supports the Economics and Statistical Unit in developing and implementing software applications to be deployed in analyzing "big data" for econometric forecasting of IRSG publications.

(B) SUMMARY OF KEY FUNCTIONS/ACCOUNTABILITIES:

Within the limits of delegated authority, the software development and information technology manager is responsible for the following duties:

§ Day-to-day monitoring, technical support, and planning of all aspects of the IT network infrastructure (LAN/WAN/wireless network).

§ planning, implementing, managing, monitoring, and upgrading the overall IT efficiency of the secretariat and the cyber security measures for the protection and efficient operation of IRSG data, systems, and networks.

§ ensuring that the IRSG data and infrastructure are protected by enabling the appropriate security controls and responding to all system and/or network security breaches, including mitigating any damages.

§ Testing and identifying network and system vulnerabilities as well as the aptitude to demonstrate great awareness of cybersecurity trends, including relevant legislation and regulations, hacking techniques, and best practices on responding to and mitigating any damage caused by cyberattacks.

§ Contributing to and developing cybersecurity strategies that are in line with best practices and providing necessary training and awareness-building activities for IRSG secretariat staff as well as any relevant stakeholders will make IRSG more secure and less likely to fall victim to a cybersecurity event such as a breach or intrusion.

§ establishing, managing, and administering ICT security policy and procedures to ensure preventive and recovery strategies are in place and minimize the risk of internal and external security threats.

§ Developing, implementing, and coordinating system policies and procedures as needed

§ Planning the IRSG budget and spending plan, selecting and purchasing new and replacement hardware and software, when necessary, and maintaining inventory records of all IRSG

§ closely liaising with the Economics and Statistics Unit and providing necessary IT support by developing and implementing software applications to be deployed in analyzing the "big data" for econometric forecasting of IRSG publications.

(C) COMPETENCIES

Knowledge of information technology, information security, and the development, management, implementation, and maintenance of complex information technology network systems. Expert knowledge of the area of information security, relevant frameworks, and related technology platforms. Ability to produce reports and papers on technical issues and to review and edit the work of others. Ability to apply the authority's rules, regulations, policies, and guidelines in work situations. Strong analytical and problem-solving skills, to include proficiency in the development and implementation of systems of moderate size and complexity.

Knowledge of interactive systems and good knowledge of the organization's information infrastructure and IT strategy as it relates to the user area(s); independently maintains assigned systems and develops innovative approaches to resolve a wide range of issues and problems. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines, and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Strong competence in developing and implementing software applications to be deployed in analyzing "big data" for econometric forecasting.

(D) PERFORMS ANY OTHER DUTIES AND RESPONSIBILITIES ASSIGNED AS REQUIRED

The incumbent may be required to perform additional duties and responsibilities assigned by the Chief of Staff in conformance with the policy, standards, rules, and regulations of IRSG

(E) EDUCATION AND PROFESSIONAL EXPERIENCE

An advanced university degree (Minimum of Bachelor's degree and preferably a Master's degree) in computer science, information systems, information technology (with a specialization in software engineering) or a related field is mandatory. Security certifications such as CISSP, CCSP, SANS, GIAC, CEH, etc. will be an added advantage.

A minimum of one to three years of progressively responsible experience in planning, development, implementation, and maintenance of complex computer information technology systems or related areas is required.

Experience in the administration of IT infrastructure, including network servers, web servers, virtual private networks, firewalls, and wireless services, is required, as is the ability to create accurate network diagrams and documentation for the design and planning of network communication systems. Strong competence in developing and implementing software applications to be deployed in analyzing "big data" for econometric forecasting is mandatory.

(F) OTHER MANDATORY AND DESIRABLE REQUIREMENTS

Ability to work in a multicultural environment is a must. Work experience in the United Nations, an international organization, an intergovernmental organization and/or government agency is desirable. For the position advertised, fluency in English is required. Knowledge of French or another official United Nations language is an advantage.

HOW TO APPLY

Interested candidates from IRSG Member Countries (European Union, Singapore, India, Sri Lanka, Russia, Cote dIvoire, Nigeria, and Cameroon) should submit their resume by email to the address below with a motivation letter stating why they are suitable for the position, along with certified copies of degrees, diplomas and certificates including names and contact details (organization, phone number and e-mail address) of three referees not later than Monday, 25 March 2024. Please, note that incomplete application will not be considered).

The Secretary-General
International Rubber Study Group

51 Changi Business Park Central 2

#06 – 04/05, The Signature

Singapore 486066

SINGAPORE

E-mail: [email protected]

Job Description

The Data Center Facilities Manager plays a critical role in ensuring the smooth and reliable operation of our data centre infrastructure. You will be responsible for overseeing all aspects of the facility's operation, including power, cooling, fire protection, security, and environmental controls. Other responsibilities include managing data center floor space and security. You will also lead a team of outsourced technicians and contractors, to manage projects, and ensure compliance with all relevant regulations.

Key objectives are to:

•Maximize uptime: Ensure the data centre infrastructure meets the required availability levels and minimizes downtime, preventing outages, service and data loss.

•Maintain system redundancy: Implement and manage redundant systems for critical infrastructure to ensure smooth operation even during maintenance or unexpected events. Ensure maintenance regime is adhered to and any arising gaps remediated in a timely manner.

•Control operational expenses: Manage budgets effectively and find cost-saving opportunities for maintenance, upgrades, and external services

•Plan and strategize data center requirements to meet SIA current and future IT roadmap.

Responsibilities:

Lead and manage:

•A team of outsourced data centre technicians and contractors, providing guidance, training, and performance feedback.

•Projects related to the maintenance, upgrade, and expansion / optimization of the data centre infrastructure.

•Hosting sites are run as per SLA and within limits of key data centre operating parameters for power cooling and environmental settings

•Emergency response plans for diverse scenarios like power outages, fires, or natural disaster

Ensure optimal performance:

•Of critical infrastructure systems, including power distribution, cooling systems, fire suppression systems, and security systems.

•Of the data centre environment, maintaining optimal temperature, humidity, and air quality.

•Of operational efficiency and resource utilization.

Plan and execute:

•Preventive maintenance schedules and corrective actions for identified issues.

•Emergency response procedures in case of power outages, equipment failures, or other disruptions.

•Budgetary allocation and resource management for the data centre facilities.

Maintain compliance:

•With all relevant safety, environmental, and regulatory standards.

•Lead and manage data center audits

•Documentation for all systems and procedures.

Collaborate:

•With IT and other teams to ensure the smooth integration of data centre operations with other critical functions.

•With external vendors and service providers to maintain and upgrade equipment and systems.

Data Cente strategy and migration:

•Responsible for providing Data centre design and construction inputs, sustainability initiatives, and energy efficiency optimization

•Work with IT team for data centres space and power requirements

•Work with and support IT team for any data centre migration as required

•Responsible for writing Datacenter related tenders such as maintenance contract, co-location sourcing etc. and writing management approval papers.

Requirements

•Bachelor’s degree in electrical or mechanical engineering with minimum 5 years relevant industry experience or Diploma in electrical engineering with a minimum of 10 years of experience in datacentre infrastructure and facility management

•Familiar with fire safety rules and regulations associated with operating complex datacenter infrastructure

•Proficient in data centre monitoring and management software

•Familiar with data center fiber and structure cabling would be a added advantage

•Possess Datacenter certification eg. CDCP, CDFOM

•Familiar with TIA-942-B design standards for Datacenter, Uptime Standards and ASHRAE requirements

•Familiar with IT hardware specifications and computer racking requirements for datacenter space and power planning.

•Excellent organizational/administrative skills as well as strong communications & interpersonal skills

•Must be a positive, collaborative, active excellent problem-solver, being customer service oriented and conscientious.

•Willing to work on non-office hour and weekend including public holidays

Job Description

We are seeking an experienced and detail-oriented SAP Test Manager with a proven track record in SAP testing methodologies and a strong emphasis on S/4HANA migration projects. The ideal candidate will play a pivotal role in overseeing and managing the testing activities related to SAP software implementations, enhancements, and specifically, migrations to S/4HANA. The SAP Test Manager will demonstrate expertise in test planning, execution, and leadership for a large-scale project involving high number of users while ensuring the quality and reliability of SAP systems.

Responsibilities

Test Strategy and Planning:
•Develop and implement comprehensive test strategies, with a specific focus on S/4HANA migration projects and other SAP systems like BW, SAC, Datasphere and PaPM.
•Collaborate with project managers, business analysts, and SAP functional consultants to understand the unique requirements of S/4HANA migrations.
•Define test scope, objectives, and deliverables tailored to the migration context.

Test Execution:
•Oversee the execution of test plans, ensuring that testing activities are aligned with the complexities of S/4HANA migration projects.
•Coordinate closely with SAP functional and technical teams to validate system functionality during migration.
•Conduct various types of testing, including system testing, integration testing, regression testing, and performance testing, specific to S/4HANA.
•Drive test automation for Functional and regression testing

Team Leadership:
•Lead and mentor a team of SAP testers, emphasizing expertise in S/4HANA migration testing.
•Provide guidance and support to team members, ensuring a deep understanding of the challenges and nuances associated with S/4HANA migrations.
•Conduct performance evaluations and contribute to professional development plans with a focus on migration skills.

Stakeholder Communication:
•Effectively communicate test progress, results, and other relevant information to project stakeholders, emphasizing the critical role of testing in successful S/4HANA migrations.
• Collaborate with project managers to provide accurate and timely status reports with a particular focus on migration milestones.

Continuous Improvement:
•Identify opportunities for process improvement within the testing lifecycle, particularly regarding S/4HANA migration best practices.
•Implement and share insights into testing methodologies, tools, and industry trends related to S/4HANA migration projects.

Qualifications

•Bachelor’s degree in computer science, Information Technology, or a related field.
•Proven experience as a SAP Test Manager, with a significant focus on S/4HANA migration projects.
•Strong knowledge of SAP applications, modules, configurations, and S/4HANA migration processes.
•Experience with various testing methodologies, tools, and best practices, with an emphasis on S/4HANA migration testing.
•Excellent communication and interpersonal skills.
•Project management certification (e.g., PMP) is a plus.
•SAP certification and S/4HANA certification are highly desirable.
Key Competencies:
•Leadership and Team Management
•Test Planning and Execution, particularly for S/4HANA migrations
•Communication and Collaboration
•Problem-solving and Analytical Skills
•Attention to Detail
•Stakeholder Management

Job Description

The successful candidate will be part of the IT Service Management team. This is an individual contributor role.

Key Responsibilities include:

• Manage, develop, enhance and support company’s IT Service management platform. Drive strategic development and enhance its usability and integration with other tools and process to maximise value.
• Drive IT Operational Service Delivery and management activities, e.g. Incident, Problem, Change, Patch, Configuration and Asset management processes. This includes support of IT operational incidents after office hours.
• Support management and drive collaboration of day to day operational activities across various towers and stakeholders from datacentre facilities, network and platforms
• Manage and drive the IT Service Provider’s performance for IT Operations and ensure Service Level Agreements have been fulfilled and improvement plans to be established
• Serve as the Point of Contact for IT initiatives’ performance, services and changes.
• Facilitate system and service handover to the IT operations for any new applications and major enhancements
• Any relevant ad-hoc duties

Requirements

• Degree in IT related discipline & IT Infrastructure Library (ITIL) Certification
• Minimum 5 – 8 yrs of relevant experience in IT Infrastructure Operations and IT Service Management
• Experienced in project management for IT Infrastructure initiatives, scripting, system admin capabilities, service automation and related technologies.
• Knowledge of actual development and Hands-on administration on ServiceNow Platform. Certification in ServiceNow ITSM CAS, CAD or CIS preferred
• Knowledge in scripting on Json, Python or Javascript on Monitoring / Orchestration platforms, Splunk, ServiceNow or APM tool will be an added advantage
• Working knowledge on network, IT DevOps technologies, Linux, Wintel, VMware and Cloud technologies (AWS / Azure)
• Knowledge and experience in DevOps and Agile
• Responsive to dynamic environment
• Effective & Excellent Skills in Communication (both written and spoken) as well as Vendor and People/Relationship Management
• User-Oriented with good appreciation of business operations
• Diligent and willing to work beyond office hours
• Independent, Self-motivated and result driven

Job Description

The Data Center Facilities Manager plays a critical role in ensuring the smooth and reliable operation of our data centre infrastructure. You will be responsible for overseeing all aspects of the facility's operation, including power, cooling, fire protection, security, and environmental controls. Other responsibilities include managing data center floor space and security. You will also lead a team of outsourced technicians and contractors, to manage projects, and ensure compliance with all relevant regulations.

Key objectives are to:

•Maximize uptime: Ensure the data centre infrastructure meets the required availability levels and minimizes downtime, preventing outages, service and data loss.

•Maintain system redundancy: Implement and manage redundant systems for critical infrastructure to ensure smooth operation even during maintenance or unexpected events. Ensure maintenance regime is adhered to and any arising gaps remediated in a timely manner.

•Control operational expenses: Manage budgets effectively and find cost-saving opportunities for maintenance, upgrades, and external services

•Plan and strategize data center requirements to meet SIA current and future IT roadmap.

Responsibilities:

Lead and manage:

•A team of outsourced data centre technicians and contractors, providing guidance, training, and performance feedback.

•Projects related to the maintenance, upgrade, and expansion / optimization of the data centre infrastructure.

•Hosting sites are run as per SLA and within limits of key data centre operating parameters for power cooling and environmental settings

•Emergency response plans for diverse scenarios like power outages, fires, or natural disaster

Ensure optimal performance:

•Of critical infrastructure systems, including power distribution, cooling systems, fire suppression systems, and security systems.

•Of the data centre environment, maintaining optimal temperature, humidity, and air quality.

•Of operational efficiency and resource utilization.

Plan and execute:

•Preventive maintenance schedules and corrective actions for identified issues.

•Emergency response procedures in case of power outages, equipment failures, or other disruptions.

•Budgetary allocation and resource management for the data centre facilities.

Maintain compliance:

•With all relevant safety, environmental, and regulatory standards.

•Lead and manage data center audits

•Documentation for all systems and procedures.

Collaborate:

•With IT and other teams to ensure the smooth integration of data centre operations with other critical functions.

•With external vendors and service providers to maintain and upgrade equipment and systems.

Data Cente strategy and migration:

•Responsible for providing Data centre design and construction inputs, sustainability initiatives, and energy efficiency optimization

•Work with IT team for data centres space and power requirements

•Work with and support IT team for any data centre migration as required

•Responsible for writing Datacenter related tenders such as maintenance contract, co-location sourcing etc. and writing management approval papers.

Requirements

•Bachelor’s degree in electrical or mechanical engineering with minimum 5 years relevant industry experience or Diploma in electrical engineering with a minimum of 10 years of experience in datacentre infrastructure and facility management

•Familiar with fire safety rules and regulations associated with operating complex datacenter infrastructure

•Proficient in data centre monitoring and management software

•Familiar with data center fiber and structure cabling would be a added advantage

•Possess Datacenter certification eg. CDCP, CDFOM

•Familiar with TIA-942-B design standards for Datacenter, Uptime Standards and ASHRAE requirements

•Familiar with IT hardware specifications and computer racking requirements for datacenter space and power planning.

•Excellent organizational/administrative skills as well as strong communications & interpersonal skills

•Must be a positive, collaborative, active excellent problem-solver, being customer service oriented and conscientious.

•Willing to work on non-office hour and weekend including public holidays