Total 8 Director/C-Level it support executive job vacancies in ntu main campus singapore

The Executive Assistant Manager, Rooms/Director of Rooms is responsible in managing all aspects of the Rooms Division including Housekeeping, Lobby Operations, Concierge, Raffles Butler and Floral Boutique at Raffles Singapore. He/she ensures the delivery of the Raffles Singapore guest excellence service experience throughout the entire guest journey meanwhile ensuring maximization of room revenue and productivity as well as developing managers and colleagues.

Primary Responsibilities

• Re-invents service every day to create the best guest journey – engaging, enticing, surprising, entertaining and fully individualised to each market and guest profile.
• Manages the Raffles Singapore guest experience by periodically reviewing and ensuring a seamless flow of processes together with the process owners; detects and evaluates possibilities for innovative enhancements.
• Supports all leaders within the division in upholding a flawless impression and perception of the Raffles Singapore services, products and colleagues through hands-on and smart operational leadership.
• Cooperates with the Finance team and ensures compliance of credit policies and procedures.
• Constantly identifies new revenue opportunities and improvement of existing revenue streams and upsell schemes.
• Ensures intelligent use of funds available by optimising spending yet ensuring availability of funds for needed improvements and new initiatives.
• Identifies and implements new opportunities for inter-hotel sales and in-house facilities.
• Seeks Constant improvement of quality in product and services.
• Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Singapore Local Standard Operation Procedure (LSOP) as well as Leading Quality Assurance (LQA) and Forbes standards, and aims to achieve the scores and goals set by management.

Team Summary

The Regional New Business Development team is responsible for growing the acceptance and usage of Cybersource throughout the Asia Pacific (AP) region. The team is responsible for targeting net new merchants, acquirers and payment service providers as well as other companies accepting or facilitating payments to add them to our growing client portfolio. This team also works closely with other Visa teams to offer Visa acceptance solutions for checkout, processing, analytics, fraud, security and other digital solutions in the AP region.

What a Regional New Business Development Director does at Visa

• Identify prospects, drive pipeline development, manage the sales process and close new business specifically for thein-store channel
• Effectively lead revenue generation while meeting strategic business objectives
• Design and execute strategic sales plans and campaigns
• Collaborate with Cybersource market leads to identify, qualify and progress sales with prospects or cross-sell of other Visa acceptance solutions to existing Cybersource clients
• Meet or exceed challenging sales goals
• Actively contribute to the evolving business and product strategy
• Aid in the completion and presentation of RFPs and RFIs
• Work closely with our Product Management team to maintain technical and functional knowledge of existing and new products
• Travel will be required

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

A strategic and experienced Director of IT to lead hotel technology initiatives and manage IT operations. To have a deep understanding of IT infrastructure, systems management, and technology trends, as well as the ability to align technology with organizational goals. This role is critical in ensuring our IT resources are efficient, effective, and secure.

Primary Responsibilities

• Strategic Planning: Develop and implement IT strategies that align with the organization's goals and objectives. Identify and evaluate emerging technologies to enhance business performance.
• Team Leadership: Lead and mentor the IT team, fostering a culture of innovation, collaboration, and continuous improvement. Set clear performance expectations and provide regular feedback.
• IT Operations Management: Oversee the day-to-day operations of the IT department, ensuring systems and services are reliable, secure, and meet the needs of the organization.
• Budget Management: Manage the IT budget, ensuring cost-effective allocation of resources. Prepare and present budget proposals and reports to senior management and owing company.
• Project Management: Oversee IT projects from conception to implementation, ensuring they are completed on time and within budget. Coordinate with cross-functional teams to achieve project goals.
• Cybersecurity Oversight: Develop and enforce cybersecurity policies and protocols to protect organizational data and systems. Stay updated on security threats and implement mitigation strategies.
• Vendor Management: Establish and maintain relationships with IT vendors and service providers. Negotiate contracts and manage service level agreements to ensure quality service delivery.
• Stakeholder Communication: Collaborate with other departments to understand their technology needs and ensure alignment with IT capabilities. Serve as a liaison between IT and other business units.

Other Responsibilities

• Evaluate, recommend, plan and implement IT Capital and Operational related projects for the Hotel including expenditure planning.
• Lead the overall IT Department and Business units in all aspects.
• Oversee all guest-facing technologies in the hotel and ensure reliable product performance, innovative service offerings, and deliver personalized and efficient support for the same.
• Manage the day to day operations, includes scheduling and monitoring of IT colleagues attendance. Required on-site support over any special events to be planned accordingly.
• Ensures compliance, controls and security are in place.
• Ensure all maintenance contracts are reviewed and in place for all IT systems.
• Maintain an inventory list for all IT equipment and tag (not limited to computers, laptops and printers).
• Conduct PCI training and any other IT related trainings.
• Ensure that the team consistently provides a high level of operational stability for property-based technology, and high levels of service and support to colleagues and guests.
• Maintain and promote core technology standards and maintain Accor best practices in respect to property systems.
• Ensure that Accor Technology Policies and Procedures are carried out, as outlined in the Systems Manager user Guide including IT Data Protection services, Data Back-up, PCI compliance and security.
• Facilitate owner’s appointed auditors for annual IT audit.
• Provide technical expertise and project management for all technology projects.
• Provide twenty-four hour support for mission critical systems as documented in the service escalation document.
• Effectively communicates technology related plans, actions and decisions with the hotel team.
• Ensures users are aware of the support processes.
• Implement and maintain backup and emergency procedures to ensure integrity of programs and data at all times.
• Be fiscally responsible by adhering to set budgetary guidelines.
• Responsible for IT monthly accruals and forecasting.
• Provide point of escalation support to Accor team.
• Be aware of the hotel fire & life safety/emergency procedures.
• Attend all briefings, meetings and trainings as assigned by management.
• Perform other reasonable duties assigned by the management.

Team Management

• Interview, select and recruit direct reports.
• Identify and develop team members with potential.
• Conduct performance review with the team.
• Constantly monitor team members’ appearance, attitude and degree of professionalism.
• Prepare detailed induction programs for new employees.
• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business.

Span of Control

• IT Budget responsibilities
• IT Headcount responsibilities and Productivity

The Director of IT is responsible for the supervision and handling of day-to-day IT operations. The Director of IT ensures that timely IT support is rendered to all departments, especially in areas with guest contacts. He/she will be responsible for the administration of the inventory of all equipment, software and software licenses.

Primary Responsibilities

Hotel IT Operations and Infrastructure; Including but not limited to

• Oversee hotel IT Services team from managerial aspects and provide guidance to ensure all technology based questions can be answered promptly.
• Evaluate, recommend, plan and implement IT related projects for the Hotel.
• Lead the overall IT Department and Business units in all aspects.
• Oversee all guest-facing technologies in the hotel and ensure reliable product performance, innovative service offerings, and deliver personalized and efficient support for the same.
• Manage the day to day operations and scheduling of IT colleagues.
• Ensure that the team consistently provides a high level of operational stability for property based technology, and high levels of service and support to colleagues and guests.
• Maintain and promote core technology standards and maintain Accor best practices in respect to property systems.
• Ensure that Accor Technology Policies and Procedures are carried out, according to Accor Focus Guide and The Finance & Accounting Policy Manual and as outlined in the Systems Manager user Guide.
• Provide technical expertise and project management for all technology projects.
• Provide twenty-four hour support for mission critical systems as documented in the service escalation document.
• Attend operational meetings as required.
• Effectively communicates technology related plans, actions and decisions with the hotel team.
• Contribute to Technology Services knowledge base.
• Implement and maintain backup and emergency procedures to ensure integrity of programs and data at all times.
• Be fiscally responsible by adhering to set budgetary guidelines.
• Provide point of escalation support to Accor team.

• Perform regular system’s health check and capacities studies to ensure optimum performance of servers and network.

• Manage system changes with appropriate support staff to ensure uninterrupted services.
• Maintain inventory of all equipment, software and software licenses (not limit to computers and laptops).
• Includes IT Data Protection, Data back-up, PCI compliance and security according to Accor Policy and Procedures.
• Maintenance contracts are reviewed and put in place for IT systems.
• IT Capital and Operational Expenditure planning (Budgeting, Forecasting and Accruals).
• Conduct PCI training.
• Ensure users are aware of Support processes, Corporate Help Desk.
• On-site technical resource during business hour:
• 8.30am – 6.15pm Monday – Friday
• Required onsite support over special events to be planned accordingly
• Attend operational meetings daily 9.00am

Team Management

• Interview, select and recruit direct reports.
• Identify and develop team members with potential
• Conduct performance review with the team.
• Constantly monitor team members’ appearance, attitude and degree of professionalism.
• Prepare detailed induction programs for new colleagues.
• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business.

Other Responsibilities

• Be aware of the hotel fire & life safety/emergency procedure.

• Attend all briefings, meetings and trainings as assigned by management.
• Maintain a high standard of personal appearance and hygiene at all times.
• Perform other reasonable duties assigned by the Management.

The Senior Director of Internal and Executive Communication, Asia Pacific, drives the direction and development of the internal communication strategy and plan for the region with the primary goal of energising Visa’s culture through an invigorated and modernised approach that gets people excited and generates enthusiasm about Visa’s business strategy, purpose, and culture. The role serves as the principal internal communication advisor to Asia Pacific Leadership Team for key strategic communications to engage the wider Visa population on relevant business priorities and key milestones, and is accountable for all internal communication for the Regional President of Visa Asia Pacific. 

Key Responsibilities:

• Drive the direction and execution of the internal communication strategy and plan for Asia Pacific, aligning with global communication goals to energise Visa’s culture, drive business growth, and advance & protect Visa’s reputation. And applying best practice internal communication principles.

Invigorate executive internal communication

• Provide strategic counsel and tactical support to the Regional President to generate enthusiasm and engage employees on regional strategic priorities. This includes driving the agenda planning and content development of quarterly Asia Pacific Town Hall meetings (in collaboration with relevant functional comms leads), as well as preparing decks, emails, and internal social networking content related to business, purpose, people, and culture.
• Develop annual plan for Regional President across internal communication channels.
• Write talking points, speeches, slides, and other executive and division materials.
• Develop and implement metrics and measurement processes into Executive communications to demonstrate impact, effectiveness and drive ongoing improvement.
• Provide strategic counsel and support to the Head of People on change programs.

Modernise internal communication

• Establish Communication as a strategic and commercial function that is a trusted, strategic counsel to the business stakeholders. 
• Develop proactive and creative internal communication campaigns that inform, engage and inspire employees based on key business and culture themes.  
• Lead the development and execution of the strategy and content development for Asia Pacific-wide dynamic digital communication channels which may include newsletters, Insite, digital signage and Engage (when introduced).
• Develop and implement best practice communication principles, including embedding robust analytics and measurement processes into communications strategies. Analyze and share relevant metrics to stakeholders to demonstrate impact, effectiveness and drive ongoing improvement.
• Ensure that communications are delivered in a way that is timely, accurate and on brand and aligned with the company purpose, strategy, and culture.
• Develop the regional strategy to drive adoption of and engagement with Visa’s new internal social networking tool.
• Partner with colleagues across the Communications organization, at global, regional and market levels, to ensure message alignment and to generate agenda and content ideas.
• Localise global internal communication campaigns and drive the development of regional internal campaigns that drive adoption and consistent delivery of key messaging and concept.
• Partner with colleagues across the Asia Pacific Communications organization to provide strategic counsel on effective internal communication tactics to boost understanding and engagement on business strategy and regional priorities, including for product, innovation, and B2B content.
• Equip market communication leads with the necessary support and materials to amplify and bolster awareness of global and regional internal communication campaigns within their markets.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business.

Assurity Trusted Solutions (ATS) is a leading subsidiary of the Government Technology Agency (GovTech), responsible for operating the National Authentication Framework (NAF) and National Certification Authority (NCA) in Singapore. Our organization is dedicated to establishing trust in the use of digital services by providing secure and convenient identity management solutions.

We are currently seeking a highly experienced and dynamic individual to join us in the role of Director, IT Assurance. As the Director, you will play a pivotal role in our mission to enhance Singapore's competitiveness as a trusted ICT hub for citizens and businesses.

A brief summary of your job responsibility:

• Provide strategic direction, leadership, and oversight of the IT Assurance function within ATS.
• Develop and implement IT assurance strategies, policies, and procedures to ensure the effectiveness of internal controls and compliance with regulatory requirements.
• Lead and manage a team of IT audit professionals to conduct independent assessments of the design and operating effectiveness of internal controls and risk management systems.
• Deliver timely and high-quality IT assurance reports to senior management and stakeholders, highlighting key findings, risks, and recommendations for improvement.
• Collaborate with cross-functional teams, including technology, compliance, and legal departments, to drive continuous improvement in IT governance, risk management, and compliance practices.
• Stay abreast of industry trends, emerging risks, and regulatory requirements to proactively identify areas for improvement and respond effectively to changes in the IT risk landscape.
• Provide strategic advice and guidance to senior management on IT risk and assurance matters.
• Foster a culture of continuous learning and development within the IT Assurance team, promoting professional growth and expertise in IT audit and assurance.
• Build and maintain strong relationships with internal and external stakeholders, including auditors, regulators, and industry peers.

To succeed in this role, you will ideally have:

• Minimum of 15 years of experience in IT audit, IT risk management, or a related field, with at least 7 years in a leadership role.
• Professional certifications such as CISA, CISSP, or CRISC are highly desirable.
• In-depth knowledge of IT governance frameworks and standards, such as COBIT, ISO 27001, and NIST Cybersecurity Framework.
• Strong understanding of regulatory requirements related to IT risk and compliance, particularly in the financial services or government sectors.
• Proven track record in developing and implementing IT assurance strategies, policies, and procedures.
• Experience in managing and conducting IT audits, risk assessments, and control evaluations.
• Excellent leadership, communication, and stakeholder management skills.
• Strong analytical and problem-solving abilities.
• Ability to work effectively in a fast-paced and dynamic environment.
• Proactive mindset and ability to drive change and innovation.

If you are a seasoned IT Assurance professional looking for an exciting opportunity to make a significant impact, we invite you to join us at Assurity Trusted Solutions.

We offer a competitive remuneration package and opportunities for professional growth and development. Interested applicants are invited to submit their resumes to us.

Note: Only shortlisted candidates will be notified. All applications will be kept strictly confidential and used for recruitment purposes only.

By submitting your application, you agree that your personal data may be collected, used and disclosed by Assurity Trusted Solutions Pte. Ltd. (ATS), GovTech and their service providers and agents in accordance with ATS’s privacy statement which can be found at: https://www.assurity.sg/privacy.html or such other successor site.

• A wholly-owned subsidiary of GovTech.
• We promote a learning culture and encourage you to grow and learn.
• A competency framework is in place to help you grow your career with us.

• Leads strategic planning and collaborates with all hotel profit generation teams to actively seek opportunities to drive incremental profit for Rooms, Restaurants, Spas, and other revenue streams. ​

• Leverages Revenue Management analytics, technologies, processes, tools, and training programs to optimize hotel profits.​

• Creates short- and long-term forecasts, that yield the best decisions on pricing and yielding tactics for 2030 rooms, 12 F&B outlets and 10KSQM Convention center ​

• Actively participates in ownership conversations and presentations.​

• Monitors relevant economic, market, and competitive set indicators to derive insight-led profit generation strategies​

• Maintains relationships with local market competitors to keep informed of trends and news. ​

• Motivate, lead, coach and manage all aspects of team members’ performance towards achieving exceptional guest service and employee satisfaction results.​

Primary Responsibilities:

The Director of IT is responsible for the following task but not limited to the below:

• Oversee hotel IT Services team from managerial aspects and provide guidance to ensure all technology based questions can be answered promptly.
• Manage the day to day operations and scheduling of IT colleagues.
• Ensure that the team consistently provides a high level of operational stability for property based technology, and high levels of service and support to colleagues and guests
• Maintain and promote core technology standards and maintain Accor best practices in respect to property systems.
• Ensure that Accor Technology Policies and Procedures are carried out, according to The Finance & Accounting Policy Manual and as outlined in the Systems Manager user Guide.
• Provide technical expertise and project management for all technology projects.
• Provide twenty-four hour support for mission critical systems as documented in the service escalation document.
• Attend operational meetings as required.
• Effectively communicates technology related plans, actions and decisions with the hotel team.
• Contribute to Technology Services knowledge base.
• Implement and maintain backup and emergency procedures to ensure integrity of programs and data at all times.
• Be fiscally responsible by adhering to set budgetary guidelines.
• Provide point of escalation support to Accor team.
• Assist and support the hotel’s strategic plan implementation.