Total 15 management job vacancies in d26 upper thomson springleaf

COMPANY DESCRIPTION

Who we are

If you're passionate about shaping ideas and communities that build the future, we have an exciting opportunity for you.

Constellar convenes businesses, curates ideas and creates opportunities for sustainable business growth. We are one of Singapore's largest exhibition organisers and the venue manager for Singapore EXPO, based in Singapore with a regional footprint in China and Malaysia. We want to be a global leader headquartered in Asia, helping businesses scale ideas, communities and solutions for global business impact. We do this by curating and developing influential trade and consumer events for key industries and sectors, connecting people, global marketplaces and networks for sustainable growth.

Learn more about us at constellar.co.

What it's like to work here

Meetings, Incentives, Conventions and Exhibitions, or MICE, is a vehicle for new businesses, partnerships and regional co-operation. We're privileged to have a front seat at the intersection of creativity, communities and collaboration, with a unique opportunity to connect a global eco-system of partners, businesses and consumers in the MICE industry daily. Our ambition is to become a global leader made in Asia, and Asia's top MICE company: A vision shared by our shareholders Temasek and Cuscaden Peak Investments.

We recognise the immense opportunity we have to lead with purpose, demonstrate leadership and commitment to sustainable and responsible business practices, and activate impactful networks for sustainable growth.

With about 200 employees we're a growing company with large aspirations to scale in the next five years. It can get intense and it will be messy at times. But few places can give you a seat at the table where you can contribute directly to the development of the business, the cultural DNA of an emerging MNC, and the building of a company proudly made and headquartered in Singapore with global business impact. And with two lines of businesses across events and venues, we provide opportunities for you to cross over from one to the other to build range in your career.

You don't need to have MICE experience to work with us. We're looking for ambitious, entrepreneurial self-starters with a strong sense of ownership, passion and curiosity, driven by our values of care, ownership, trust, passion and innovation.

RESPONSIBILITIES

• Ensure in-house technicians and any contractors have met the workplace, safety & health and fire safety regulations upon carrying out any rectification or replacement work.
• Take charge of incidents during incipient stages before the arrival of appointed person.
• Familiarise with all emergency response, incident & crisis management and business continuity plans and procedures.
• Assist the Fire Safety Manager (FSM) and Site Incident Controller (SIC) in conducting fire drills, evacuation exercise, disaster exercise, table-top exercise and manage real incidents.
• To conduct preliminary investigation on all reported incidents and submit the incident report by end of the day.
• In charge of FCC and supervise the daily operations.
• Manage all ACMV, Lighting, Fire Alarm System, EM Doors, Paging, Lift Monitor System, Carpark System, CCTV in the FCC.
• To delegate respective competent Technicians to carry out daily checks and repair works at every shift.
• To check, prepare and update accurate event technical requirements ACMV and Lighting during work shift and for the following day if required.
• Manage and operate building systems to achieve energy efficiency and water saving and 3 also to reduce & recycling of waste.
• To ensure that the CERT response appropriately and promptly to incidents and emergencies.
• Open to work on weekdays/weekends/public holidays (depending event requirements) when required.
• Any other duties as requested by Reporting Officer.

• Minimum NITEC in M&E Engineering and/or Building Services related fields.
• Minimum 2 years relevant working experience.
• Able to communicate and with interpersonal skills. Pro-active and able to work independently and as a team.
• Strong hands-on technical skills.
• Proactive attitude.
• Location: Expo

Responsibilities:

· Develop and implement quality management systems and processes
· Conduct audits and inspections to ensure compliance with quality standards
· Identify and address quality issues, implementing corrective actions
· Collaborate with cross-functional teams to drive continuous improvement
· Analyze data and metrics to measure quality performance
· Develop and deliver training programs to enhance quality awareness
· Stay up-to-date with industry developments and best practices

Requirements:

· Higher NITEC / NITEC in Mechanical Technology or equivalent

· Minimum 3 years' experience in NDT works

· Possess NDT Level 2 Certificate in MPT Those with NDT Level 2 Certificate in UT and PT or welding experience will have an added advantage

Queenie Chua

R24125459

Role Description

• Managing product quality feedback from various sources such as SG team, Malaysia team and oversea Franchisees.
• Ensures product quality across multiple brands and coordinates with internal and external parties to resolve any issues that affect product standards and customer satisfaction.
• Collaborating with suppliers for the credit note request.
• Coordinate with other departments to ensure that the supply chain is functioning smoothly.
• Develop and maintain positive relationships with internal and external stakeholders
• Analyze data to evaluate supply chain efficiency
• Monitor and manage inventory levels for PLC express stores to ensure that the supply chain operates smoothly
• Identify areas of opportunity for process improvements and cost savings
• Develop and optimize supply chain strategies that reduce costs and improve business outcomes
• Any other ad-hoc duties and/or projects assigned by the management

Role Requirements

• Diploma in Business Management, Supply Chain and Logistics or equivalent
• At least 2 years of Product Management experience, preferably in retail industry
• Proficient in Microsoft Office (Excel, PowerPoint, Words etc.)
• Strong commercial acumen and ability to understand what will appeal to customers
• Excellent communication and negotiation skills
• Result-oriented, organized, meticulous with problem solving skills
• High initiative, independent and ability to thrive in a fast-paced and dynamic environment
• Team player: ability to work well with employees at all levels
• A hands-on person that is proactive, driven and resourceful

Highlights:

Job Purpose

To manage the overall Supply Chain operations in the company:

• Identifying and qualifying supplier, source and periodic price negotiation for direct and indirect supplies so as to expand supplier base and reduce company cost.
• Ensure assurance of supplies with minimum inventory levels to ensure order fulfillment
• Manage warehouse operations to achieve Inventory accuracy and orders fulfillment.

Core Responsibilities

Procurement

• Source and identify suppliers for direct/indirect materials/services to expand supplier base and for new project/production needs.
• Obtain quotes from newly source suppliers to achieve competitive costing and continuous cost reduction
• Lead in conducting periodic price negotiation with suppliers to ensure competency in cost for materials/services.
• Be part of team to conduct supplier qualification audit as well as parts qualification to ensure suppliers can meet company needs.
• Qualify suppliers once suppliers are selected in order to add suppliers into the Approved Vendor List.
• Conduct supplier performance review on a regular basis to manage supplier qualify and updates on suppliers’ capabilities.
• Maintain standard operating procedures applicable to the Procurement department to ensure work flow process are consistence.
• Develop and negotiate favorable supply agreement with suppliers.
• Work with other department and suppliers to develop appropriate supply chain model to ensure assurance of supplies with minimal inventory holdings
• Work with other department like Engineering/Warehouse to ascertain quality standards of items supplied and established Quality plan
• Supervise & train junior staff in leading the team in accomplishing all above duties.
• Any other task/project assigned by management

Purchasing

• Develop Purchasing strategy for different categories of supplies to ensure on time order fulfilment with minimum inventory for direct purchases
• Ensure all indirect purchases needs of company is being fulfilled based on user’s needs
• Review Purchasing strategy periodically with Management to propose change when market trend changes
• Provide periodic alert and updates to customer (internal/external) to ensure any issues/delays are promptly highlighted and necessary actions are taken
• Work with principals/suppliers to ensure goods are delivered on time to fulfill customers/company’s needs

Warehousing

• Manage warehouse team to ensure timely receiving/issuance of materials
• Manage warehouse team to achieve order fulfillment requirements specific to all customer
• Ensure overall inventory integrity of all goods in warehouse

Skills & Experience Required

• Minimum 2 years of related experience in a supply chain management role would be an advantage.
• Work experience in both direct & indirect materials sourcing and purchasing would be an advantage.
• Ariba, SAP knowledge is an advantage.
• Experience with requirements and risk management expectations related to outsourcing and vendor management is an advantage.
• Expert negotiation/influencing skills with demonstrated ability to influence negotiated outcomes required.
• Strong analytical and problem solving skills grounded in continuous quality improvement required.
• Proven ability to plan and perform and have been involved in work presenting new or regularly changing problems, work from broad instruction, deal with complex factors not easily evaluated.
• Excelled interpersonal skills with proven ability to develop and maintain effective vendor, business partner, and regulatory relationships, influence decisions and collaborate effectively across the organization required.
• Proven ability to review, monitor, and recommend amendments to contracts and implement business processes to manage against contractual obligations required.
• Extensive spread sheet analysis and strong mathematical abilities for planning of stock control and replenishment.

Qualifications / Certifications Required

• Bachelor's degree in Engineering, Supply Chain or related fields. Relevant logistics or procurement certification is an advantage.

ClearSK manages the award-winning ClearSK® chain of medi-aesthetic centres with presence in Singapore, Shanghai, Hangzhou and Kuala Lumpur. As a Singapore leading aesthetics and healthcare chain, it will be a great opportunity for you to grow and learn in a multi-disciplinary environment with medical and management professionals. You will find yourself working in a challenging environment, where your capabilities will be developed to the maximum potential.

To fit in with our culture of excellence, we look for only the F.I.T.: Fast, Innovative and Trainable as well as commitment, integrity and professional skills

The suitable candidates can expect the following attractive benefits package:

- An attractive Salary Package and 5 work days per week, Mon to Fri 9am - 6pm

- Comprehensive on job training and professional guidance provided. Fast-track career path for the fast learner and high performer

- Opportunity to work alongside doctors and management.

- Benefits include a generous package of free medical aesthetics treatments.

- Work in nice ambience and good location clinics near MRT station.

Job Description

· Handles daily administrative clinic work, tally and check on daily reports.

· Responsible for daily check on stock usage and patch recording or data entry of any differences.

· Responsible for daily check on machine condition and locations.

· Assess and score the clinic SOP compliance of the operation team including doctors and report to HQ management.

· Check-in customers, record the visits and update customer information on internal database.

· Attend to customers’ enquiries and provide excellent customer service.

· Assist consultants to prepare the sales documents and consent annex.

· Handles booking of appointments, sending appointment reminders via WhatsApp

Requirement

· Minimum Poly diploma or Bachelor’s degree from reputable universities preferably in Business Admin, Science or Health Sciences.

· 2 years of relevant experience preferably from service / hospitality / healthcare / retail industry.

· Good English verbal and written communication skills. Able to handle English and Mandarin speaking customers with proven Customer Service ability.

· An organized person and systematic thinker.

· Pleasant personality, impeccable integrity, responsible, responsive, able to work under pressure and independently.

· Proficient in IT systems.

APPLICATION PROCESS:

Should you wish to be considered for shortlisting, please complete the attached Google Form at the link below prior to submitting your application on MyCareersFuture. It only takes 3 to 4 minutes to complete:

https://forms.gle/ZdnDCJYqZ916n8iQ7

Please be advised that only candidates who have completed the form and are subsequently shortlisted will be notified.

COMPANY DESCRIPTION

Who we are

If you're passionate about shaping ideas and communities that build the future, we have an exciting opportunity for you.

Constellar convenes businesses, curates ideas and creates opportunities for sustainable business growth. We are one of Singapore's largest exhibition organisers and the venue manager for Singapore EXPO, based in Singapore with a regional footprint in China, India, Malaysia and Indonesia. We want to be a global leader headquartered in Asia, helping businesses scale ideas, communities and solutions for global business impact. We do this by curating and developing influential trade and consumer events for key industries and sectors, connecting people, global marketplaces and networks for sustainable growth.

Learn more about us at constellar.co.

What it's like to work here

Meetings, Incentives, Conventions and Exhibitions, or MICE, is a vehicle for new businesses, partnerships and regional co-operation. We're privileged to have a front seat at the intersection of creativity, communities and collaboration, with a unique opportunity to connect a global eco-system of partners, businesses and consumers in the MICE industry daily. Our ambition is to become a global leader made in Asia, and Asia's top MICE company: A vision shared by our shareholders Temasek and Cuscaden Peak Investments.

We recognise the immense opportunity we have to lead with purpose, demonstrate leadership and commitment to sustainable and responsible business practices, and activate impactful networks for sustainable growth.

With about 200 employees we're a growing company with large aspirations to scale in the next five years. It can get intense and it will be messy at times. But few places can give you a seat at the table where you can contribute directly to the development of the business, the cultural DNA of an emerging MNC, and the building of a company proudly made and headquartered in Singapore with global business impact. And with two lines of businesses across events and venues, we provide opportunities for you to cross over from one to the other to build range in your career.

You don't need to have MICE experience to work with us. We're looking for ambitious, entrepreneurial self-starters with a strong sense of ownership, passion and curiosity, driven by our values of care, ownership, trust, passion and innovation.

RESPONSIBILITIES

• Responsible for the overall execution of events, including planning, coordination, and execution.
• Work closely with vendors, suppliers to ensure all their needs are met, managing the day-of event operations.
• Ensure that all events meet the client's expectations and budget.
• Maintain accurate records of all event activities and expenses.
• Stay up-to-date on industry trends and best practices.
• Manage any issue that may arise during the event, including resolving conflicts amongst individuals and managing crisis situations.
• Other duties as assigned by your Reporting Officer from time to time.

• At least two years of working experience in a similar position, preferably in an event management or hospitality industry. Fresh graduates are welcome.
• Good interpersonal skills with ability to communicate and collaborate with internal and external stakeholders.
• Service oriented with an eye for details.
• Ability to work effectively and contribute in a team.
• Flexible and able to embrace and respond to change effectively.
• Ability to work independently and has good initiative under dynamic environment.
• Self-motivated and energetic.
• Open to work on weekdays/weekends/public holidays (depending event requirements) when required.
• Work location: Expo

Overall Responsibilities:

Elevate your career as a Customer Experience and Incident Management team, playing a pivotal role in ensuring not only the utmost security and incident management but also an unparalleled standard of customer service within our distinguished work compound. This dynamic position calls for an individual with a passion for enforcing security protocols, overseeing access control systems, and, most importantly, enhancing the overall experience of our tenants and guests through a commitment to excellence in customer service.

Overall Responsibilities:

Elevate your career as a Customer Experience and Incident Management team, playing a pivotal role in ensuring not only the utmost security and incident management but also an unparalleled standard of customer service within our distinguished work compound. This dynamic position calls for an individual with a passion for enforcing security protocols, overseeing access control systems, and, most importantly, enhancing the overall experience of our tenants and guests through a commitment to excellence in customer service.

Customer Service Excellence and Conflict Resolution

• Greet arriving tenants and guests warmly and professionally, establishing a welcoming atmosphere and initiating a positive and personalized experience from the outset.
• Manage inquiries, both over the phone and in-person, with poise and efficiency, demonstrating outstanding customer service skills and leaving a lasting positive impression.
• Respond promptly and effectively to tenant and guest requests, delivering service excellence and exceeding expectations at every opportunity.
• Handle complaints and suggestions from tenants and guests diplomatically and courteously, transforming challenges into opportunities to enhance the overall customer experience.
• Provide event support, ensuring seamless coordination and execution of events to enhance tenant and guest satisfaction, contributing to the overall success while consistently following and adhering to protocols and SOPs.

Dynamic Service Enhancement and Adaption

• Assist in property business administration with meticulous attention to detail and refined organizational skills, striving to enhance operational efficiency and customer satisfaction through adaptable and dynamic service delivery.
• Develop a comprehensive understanding of available services and facilities, offering helpful advice to effectively address the diverse needs of tenants, visitors, and clients within a constantly evolving environment.
• Embrace additional responsibilities as assigned, demonstrating flexibility and a proactive approach to continually enhancing our service standards while adhering to SOPs and protocols. This includes willingly undertaking various duties as required to maintain seamless operations and uphold customer satisfaction.

Security and Safety Enforcement

• Diligently enforce security plans, protocols, access control plans, and SOPs, embodying a steadfast commitment to safety and order.
• Conduct vigilant security rounding, surveillance, and monitor CCTV systems with a keen eye for potential risks, all while maintaining a welcoming atmosphere.
• Verify and ensure the authorization of all personnel present on the premises, contributing to a secure and customer-centric environment.

Incident Management

• Manage and promptly report incidents through designated communication channels, demonstrating resilience and composure in crisis situations, and prioritizing the well-being and comfort of occupants while strictly following established SOPs and protocols.
• Report breakdowns of facilities or machinery promptly to the relevant teams, ensuring the highest standards of service and functionality.
• Collaborate in fire safety management during drills and incidents, ensuring the safety and satisfaction of our stakeholders.

Requirements:

• Able to commit to Shift Work
• At least 1 year experience in customer service / front desk / concierge.
• Proficient with Administrative software (Eg. Microsoft Office)
• Proven experience in security management or a related field.
• Exceptional communication and interpersonal skills.
• Proficiency in security protocols and access control systems.
• Ability to manage incidents and emergencies effectively.
• Customer service orientation coupled with a polished and professional demeanour.
• Basic understanding of property management and administration.
• Keen attention to detail and adept problem-solving skills.
• Bonus if possess a Class 3 Driving License.

Employee Benefits:

• Uniforms provided
• Additional leaves entitlement
• Performance-based bonuses
• Health and medical insurance coverage

• Recruit volunteers through various channels, including participation in community events, social media campaigns and online platforms to attract new volunteers.
• Develop and implement strategies to enhance volunteer recruitment and retention efforts.
• Conduct comprehensive orientation and training for volunteers to enable them to perform their duties effectively.
• Work closely with Senior Care Centres and Active Ageing team for volunteer deployment based on program needs, as well as volunteers’ preferences and availability.
• Monitor volunteer performance and gather feedback from volunteers, staff and stakeholders to improve volunteer engagement and volunteer management practices and processes.
• Build and maintain strong, positive relationships with volunteers, staff and stakeholders.
• Maintain administrative tasks related to volunteer management, such as maintaining of accurate volunteer records, managing databases and handling relevant correspondence.
• Plan and execute volunteer appreciation events and initiatives, including acknowledgements on social media.
• Coordinate and manage special assignments or projects involving volunteers, such as facilitating research studies, school projects or interviews with volunteers.
• Stay updated on emerging trends and best practices in volunteer management to enhance efficiency and volunteer satisfaction.
• Be available to work on ad hoc weekends to support community events and ensure smooth operation of programs.
• Attend to any other responsibilities and duties assigned by the reporting officer.

Job Holder Requirements and Qualifications:

• Degree or Diploma in any discipline. Certifications in management, social services or related field would be advantageous.
• Preferably with at least 1 year of working experience in volunteer management or a related field
• Strong communication and interpersonal skills

Please send your resume to [email protected] indicating current and expected salary.

We regret that only shortlisted candidates will be notified.

Note: In compliance with Personal Data Protection guidelines, we do not require indication of your NRIC or Foreign Identification numbers in your CV/Job Application Form. Your CV and/or Job Application will be retained for a period of 1 year, and we will respectfully destroy these documents thereafter (in the event your job application is unsuccessful).

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to PCF Sparkle Care’s PDPA and e2i’s PDPA.

Job Description:

The role is for the position of VP – identity and Access Management Systems within Information Technology Department under Asian Systems Office.

The successful candidate will be part of a growing dynamic regional team that is in charge of IT development and support functions for the APAC region. This role provides oversees development and maintenance of ASO’s Identity and Access Management System (IAMS).

The candidate will need to understand ASO’s Identity and Access Management System (IAMS) and oversees development and maintenance of this system to meet business and compliance needs.

The candidate will work closely with the IT Risk Management department in all aspects of Identity and Access Management and compliance.

Roles & Responsibilities:

• Work as a technical expert with clients, analysts, programmers and other team members to develop solutions within IAMS.
• Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review.
• Engage multiple stakeholders and leverage related security products or technologies to recommend solution architectures and designs needed to monitor and report on IAM related data across multiple governance agencies.
• Work closely with the project managers, Security and Compliance personnel, application developers and other administrators in creating functional, scalable and secure identity management solutions from design and development through implementation for business clients.
• Demonstrate a deep understanding of risk and change management, security policies and controls, user account life-cycle management, roles-based access, access management, active directory and other related Identity Management concepts.
• Work with client business, onboarding applications teams and understand the impact on their present identity and access workflows processes.
• Evaluate and identify industry solutions suitable for customers’ present and future requirements, fulfil existing gaps, is scalable, robust, easy to use and economically maintainable.
• Lead and prepare low level architectural design solutions, evaluate and finalize a robust and cost-effective solution which meets all the requirements and no impact on dependent applications.
• Design High Availability and Disaster Recovery architectures for IAMS.
• Prepare artifacts for data flow design diagrams with all use case diagrams which covers data modelling between IAMS and target applications.
• Perform data migration impact analysis and identify the solutions in new system.
• Develop new custom connectors related to Rest/Soap API
• Prepare a detailed deployment/ cut over plan with perfect go-live strategy which covers all the teams and all other dependent impacting (source and target) applications team’s activities.
• Co-ordinate with Change management team and implement change requests.
• After go-live, periodically review the system processes, quality of system results and update the weekly, monthly quarterly status reports to customer stake holders.
• Provide regular status updates to customer and technically lead the entire program to supervise, direct, implement and deliver the activities of entire team.
• Specifying technical requirements for leadership for data integrity, privacy and security of directory services.
• Specifying guidelines and supporting processes for integration, administration and maintenance
• Perform IAMS system patching and upgrades.

Job Requirements:

• Min 10 years’ experience in Identity and Access Management domain, with min 3 years’ experience in technical development, support and maintenance of Identity Governance tools.
• Experience with the top identity governance tools like Oracle IM/ Oracle IG, SailPoint, Saviynt, One identity solution.
• Experience in development and implementation of workflows and data integration/transformations in an identity management project using Oracle Identity Manager (OIM) workflow engine.
• Experience Custom Scheduled tasks, Custom SOA approval Workflows and Event Handlers, Knowledge in ADF UI Customization, Knowledge of configuring Segregation of Duties with OIM 11gR2/12C.

We regret to inform that only shortlisted applicants will be notified.

Job ID: 10066563

We invite highly motivated professionals to join our team, and together you will;

• Assist in preparation of monthly and quarterly financial and management reports.
• Assist in cash flow management, including preparation of monthly bank reconciliations.
• To assist in monthly budget and bank reconciliation
• Minimum Diplomaholder in Accountancy/ LCCI/ Partial ACCA/ CAT
• At least 2 years of working experience in the related field for this position
• Able to work independently
• Able to keep full set of accounts and proficient in XBRL
• To maintain a filing system
• To handle GST reports
• Experience in Payroll will be great
• To assist in monthly budget and bank reconciliation
• Knowledge of Quickbooks accounting system.
• Proficient in MS Office applications.
• Responsible, meticulous and having strong initiative.
• Able to communicate well in English
• Good communication and interpersonal skills

If you are a team player and meet the requirements of the above position, please submit a detailed resume, stating your current and expected salary to:

[email protected]

(All applications will be in strict confidence. We regret that only short-listed candidates will be notified)

We invite highly motivated professionals to join our team, and together you will;

• Assist in preparation of monthly and quarterly financial and management reports.
• Assist in cash flow management, including preparation of monthly bank reconciliations.
• To assist in monthly budget and bank reconciliation
• Minimum Diplomaholder in Accountancy/ LCCI/ Partial ACCA/ CAT
• At least 2 years of working experience in the related field for this position
• Able to work independently
• Able to keep full set of accounts and proficient in XBRL
• To maintain a filing system
• To handle GST reports
• Experience in Payroll will be great
• To assist in monthly budget and bank reconciliation
• Knowledge of Quickbooks accounting system.
• Proficient in MS Office applications.
• Responsible, meticulous and having strong initiative.
• Able to communicate well in English
• Good communication and interpersonal skills

If you are a team player and meet the requirements of the above position, please submit a detailed resume, stating your current and expected salary to:

[email protected]

(All applications will be in strict confidence. We regret that only short-listed candidates will be notified)

Job Description:

• Handle all customer service-related matters at the counter
• Provide excellent customer service, attend to tenant and shopper enquiries and feedbacks
• Promote loyalty program and related activities
• Assist in voucher sales, mall redemptions, reward program and any other marketing activations as required
• Support Marcom in promotional activities, events and loyalty program as required
• Administrative duties and any other ad-hoc duties as assigned
• Handle customer's enquiries & complaints

Requirement:

• Min GCE N Level qualification
• Min 1 year of working experience in relevant customer service role
• Proficient in MS Office Word, Excel and/or usage of CMS will be an added advantage
• Fluent in English
• Customer-oriented with good communication and interpersonal skills
• Able to work rotating shift, weekends & Public Holidays

Job Type: Part-time/ Temp 1 month

Pay: $11 per hour

Expected start date: 15 Dec 2024 to 15 Jan 2025 (Can be extended)

6 days a week

Schedule:

• Morning Shifts 10am to 6pm
• Mid Shifts 12pm to 8pm
• Afternoon Shifts 2pm to 10pm
• Weekend availability
• Public Holidays

Full time position is available too!

Accountabilities:
1. Learner-Centered Service Delivery: Execute the day-to-day work processes for the smooth delivery of services to SIM GE learners. Support the Supervisor in monitoring the day-to-day work processes for the smooth delivery of services to SIM GE learners.
2. Leadership: Provide guidance to team members to perform their duties effectively and efficiently.
3. Performance Management: Conduct monthly analysis of the team's student interactions through the monthly scorecard; provide training and coaching to team members to improve performance if required.
4. Budgeting and Resource Allocation: Provide inputs for the annual budget of Student Services department.
5. Continuous Improvement and Innovation: Plan, review and supervise improvements on systems and processes to improve the efficiency and effectiveness of Student Services department.
6. Quality Control: Implement check procedure and monitors to ensure that SIM GE student interactions are responded to in accordance to policies, procedures and regulatory requirements. Support and coordinate audits on Student Services department.

Job Requirements:
Academic Education and Work Experience:
1. Preferably degree with at least 3 - 6 years of relevant work experience, including in a supervisory position, within a customer-focused environment, preferably in an education setting
2. Understanding of frontline customer/call centre operations, with knowledge of customer service and enquiry-handling processes
3. Bilingual with good command of spoken and written English
4. Working knowledge of Microsoft Office software

Skills:
1. Excellent interpersonal, communication and presentation skills
2. Good planning and organisational skills
3. Ability to engage effectively with people of diverse background 4. A team player who is able to work with academic staff and administrative support personnel

Personal Attributes:
1. Result-oriented
2. Resourceful
3. Able to work independently and as a member of multiple and varied teams

ACCOUNTABILITIES:

Execute the day-to-day administrative work processes for the successful delivery of centralized customer- centric services to SIMGE learners.

1. Student Services: Execute the day-to-day work processes for the smooth delivery of services to SIM GE learners.
2. Performance Management: Carry out the services provided by Student Services team to achieve departmental outcome.
3. Continuous Improvement and Innovation: Provide inputs or suggestions to improvements on systems and processes to improve the efficiency and effectiveness of Student Services department.
4. Quality Control: Execute work processes to ensure that SIM GE student interactions are responded to in accordance with policies, procedures and regulatory requirements.

JOB REQUIREMENTS:

• Diploma holders
• At least 2 - 3 years of relevant work experience in a customer-focused environment, preferably in an education setting
• Understanding of frontline customer/call centre operations, with knowledge of customer service and enquiry-handling processes
• Bilingual with good command of spoken and written English
• Working knowledge of Microsoft Office software
• Excellent interpersonal, communication and presentation skills
• Good organizational skills
• Ability to engage effectively with people of diverse background
• A team player who can work with academic staff and administrative support personnel
• Result-oriented
• Resourceful
• Able to work independently and as a member of multiple and varied teams

ACCOUNTABILITIES

Academic Support

• Deliver and/or facilitate course lectures / tutorials / lab sessions related to the domain expertise, according to prescribed lesson plans to meet the desired learning outcomes and create an engaging and enriching environment for learning.
• Coordinates with course coordinators / course leaders and/or associates regarding course assessments, moderation, and examination.

Academic Quality Assurance

• Implement SIM GE academic processes, policies and procedures.
• Maintain robust/fair and rigorous assessment standards and workflow.

Administrative Support to Relevant Divisions and/or Departments

• Provide inputs to internal administrative divisions and/or departments on teaching and learning development in the domain areas offered by SIM GE and University Partners.

JOB REQUIREMENTS

• A minimum of a Master’s degree with good knowledge in any of the *disciplines within the department is required.
• Relevant work and teaching experience in any of the *disciplines relevant to the department in a higher education environment is required.
• Knowledge of digital learning tools and the ability to select teaching methods appropriate for the industry and audience is an added advantage.
• Comfortable working independently or as a team player who can work across the organisation's various internal and external levels.
• Strong written, presentation, and interpersonal communication skills to liaise with Mandarin-speaking stakeholders, is an added advantage.
• Self-motivated, well-organised, detail-oriented with a strong commitment to quality control, and able to multi-task and work under deadlines.
• Strong problem-solving skills using innovative and proactive approaches.
• Demonstrate professionalism and student centricity to meet the learning needs of our students.

List of *disciplines:

• Accounting
• Business
• Computer Science
• Economics
• Finance
• Information Systems and Analytics
• Language, Communication and New Media
• Management and Organisation
• Marketing
• Mathematics and Statistics