Total 49 Senior Executive pr consultant job vacancies in Singapore, North East

Job Description

We are seeking a highly experienced Senior Business Consultant to join our growing team. You will be responsible for providing expert guidance and configuration advice to our banking clients on Temenos products throughout the project lifecycle. This role offers the opportunity to leverage your deep T24 product knowledge and banking expertise to deliver best-in-class solutions for our clients as part of large transformation wealth programs.

We require strong experience in core banking and/or private wealth management, specifically within Temenos T24 implementations. In-depth T24 product knowledge and hands-on experience with one or more of the following T24 modules is a must:

• AA Loans
• AA Deposits
• Payments (TPH)
• Treasury Modules (including specifics like MM, FX, and Swaps)
• Securities and Corporate Actions
• Financial Accounting

Key Roles and Responsibilities

• Partner with banking clients to identify their business requirements and translate them into actionable Temenos/T24 configurations.
• Develop clear and concise specifications (BRDs & FSDs) for custom development, ensuring the development team has a complete understanding of the project goals.
• Analyze gaps between client needs and T24 capabilities, proposing realistic solutions and workarounds that stay within project scope.
• Define and validate customization needs for Temenos products based on agreed-upon business definitions.
• Configure Temenos products through the definition of static and semi-static data, ensuring a smooth core banking system implementation.
• Conduct functional testing to support User Acceptance Testing (UAT).
• Analyze client processes and workflows to recommend best practices for optimizing T24 utilization and maximizing its benefits.
• Conduct workshops and demonstrations to effectively communicate product capabilities to stakeholders.
• Manage communication with all project stakeholders, acting as a single point of contact for end-to-end solutions.
• Provide end-user training and mentorship.

Technical and Professional Requirements :

• Bachelor's degree with a minimum of 8 years of experience in Temenos Solutions Consultancy and Expert Services, ideally in a banking environment.
• Proven experience in T24 Core Banking transformation or Temenos Wealth Suite projects, with a specialization in Private Banking.
• In-depth knowledge of standard banking processes and T24 modules (AA Loans, AA Deposits, Payments, Treasury, Securities, Corporate Actions).
• Strong product knowledge of the mentioned T24 modules is a plus.
• Experience with Trading and Order Management Systems, Trade Settlements, and SWIFTs (advantageous).
• Strong understanding and ability to leverage the Temenos Implementation Methodology.
• Proven track record in delivering successful T24 Core Banking implementations.

Essential Skills:

• Temenos T24 Implementation Experience
• In-depth T24 product knowledge and hands-on experience with one or more of the T24 modules is a must. The modules are AA Loans, AA Deposits, Payments (TPH), Treasury Modules (including specifics like MM, FX, and Swaps), Securities and Corporate Actions, Financial Accounting

The OT Cybersecurity Consultant will play a key role in developing and implementing robust cybersecurity strategies for industrial control systems (ICS) and operational technology (OT) environments. This role will involve assessing security risks, designing tailored cybersecurity architectures, advising clients on best practices, and ensuring compliance with industry regulations.

Key Responsibilities

- Design and implement cybersecurity architectures tailored to protect OT environments, including ICS, SCADA, PLCs, DCS, and other industrial systems. Ensure that these architectures align with both client-specific needs and industry standards (e.g., NIST, IEC 62443, ISO 27001).

- Conduct cybersecurity risk assessments for OT systems to identify vulnerabilities, threats, and weaknesses. Develop and recommend mitigation strategies to minimize risk exposure and optimize security posture.

- Provide expert consulting services to clients on OT cybersecurity best practices, including network segmentation, asset management, incident response, and compliance. Advise on the adoption of technologies, security frameworks, and policies to enhance OT security.

- Assist clients in meeting relevant cybersecurity compliance requirements, such as NERC CIP, IEC 62443, HIPAA, GDPR, and other regional or industry-specific regulations. Lead efforts in ensuring that OT security controls are compliant with these standards.

- Develop and implement OT incident response plans. Support clients in responding to and recovering from cybersecurity incidents or breaches within their OT environments.

- Develop and deliver training programs for client teams on OT cybersecurity awareness, risk mitigation, and emergency response procedures.

- Work closely with clients to understand their specific OT challenges and requirements, providing tailored cybersecurity solutions. Build and maintain strong client relationships, ensuring customer satisfaction and ongoing security improvements.

- Stay up-to-date on the latest OT cybersecurity trends, threats, and technologies. Provide recommendations for continuous improvement of clients' cybersecurity posture.

Requirements

- Bachelor's degree in Cybersecurity, Computer Science, Engineering, or a related field. Advanced degree (Master’s or PhD) is a plus.

- Minimum of 7 years of experience in cybersecurity, with at least 3 years focused on OT/ICS security.

- Proven experience designing and implementing cybersecurity architectures for industrial control systems (ICS), SCADA systems, PLCs, and other OT technologies.

- Experience with OT cybersecurity frameworks such as NIST SP 800-82, IEC 62443, NERC CIP, and ISA/IEC 62443.

- Certified Information Systems Security Professional (CISSP) or similar general cybersecurity certifications.

OT-specific certifications (e.g., Certified IEC62443, GICSP) are highly desirable.

- Proficiency in OT protocols (Modbus, DNP3, OPC, etc.), ICS/SCADA network architectures, and the integration of IT and OT environments.

- Experienced with firewalls, IDS/IPS, SIEM, and other cybersecurity tools tailored for OT.

- Strong analytical and problem-solving skills, with the ability to assess complex security challenges and propose practical solutions.

- Excellent communication skills, with the ability to translate technical concepts for non-technical stakeholders.

- Strong project management skills, with experience leading cross-functional teams and managing client engagements.

- Ability to work independently and as part of a team in a fast-paced, dynamic environment.

By responding to Yokogawa’s advertisement, consent is considered given to Yokogawa to collect the required personal data for the purpose of recruitment with expectation that Yokogawa will protect personal data with security safeguards that are reasonable and appropriate to the sensitivity of the personal data, to protect it from unauthorized access, use or disclosure and complies with applicable regulatory requirements with respect to the retention of personal data.

We regret to inform that only shortlisted candidates will be notified.

Turner & Townsend Singapore are looking for an exceptional Senior Consultant to join our growing team. The successful applicant will help implement BIM on behalf of our clients worldwide; co-managing the BIM team, leading a team and being responsible for project delivery.

Typically, a qualified professional in multi-discipline with at least 8 year’s relevant experience in infrastructure BIM environment is a key component of the role. The applicant should be familiar with Singapore and ISO 19650 standards and guidelines and be an enthusiastic, proactive self-starters with well-developed communications and analytical skills.

Previous experience working in a BIM environment on a major project or programme would be ideal, evidence of BIM courses and modules would strengthen your application. Expected to be numerate and computer literate, competent with the following ‘model checking’ and ‘model authoring’ software’s:

• Solibri Model Checker
• Autodesk Navisworks
• Autodesk Revit
• Graphisoft ArchiCAD
• Bentley AECOsim
• Nemetschek Vectorworks
• Autodesk Civil3D
• Bentley Synchro
• PowerBi
• MS Office Suit

Core competencies

• Enthusiastic and positive team player - Giving the project team confidence in the use of BIM
• Excellent Communicator – ability to provide clear guidance to the whole project team, to coordinate a successful outcome
• Experience in writing clear, concise requirements and documentation.
• Understanding of design, BIM and procurement, and its application in planning and construction management
• Understanding of BIM Competency Assessments of supply chains
• Proven systematic approach to problem solving and model development protocols
• Proven experience in multidisciplinary working practices and interdependencies
• Proven client facing experience
• Up to date knowledge of BIM technology and interoperability standards / good all round technical knowledge and enthusiasm
• Provide support to the wider business with tender bidding teams to win future work

Specific duties

Portfolio Management

• Is the responsible for the client’s Building Information Modeling global implementation
• Provide guidance for BIM implementation to projects to evaluate options and opportunities in order to make the most of return on investments
• Managing supply partners to ensure successful delivery on client’s requirements for projects

Governance

• Responsible for BIM standards development, implementation and enforcement in adherence to ISO 19650
• Automate project management routines in BIM to support standards and productivity through BIM collaborate
• Chair BIM coordination meetings to communicate and track supply partners performance to meet client’s requirements

Vendor onboarding

• Ensure all vendors are onboarded to common data environment, BIM collaborate for document sharing and collaborate.
• Assess project teams BIM competency, advising the development of the project BIM Execution Plans and approving on behalf of Client where necessary.
• Manage users access to the common data environment, BIM Collaborate
• Ensure that the project team members are using the common data environment to facilitate coordination throughout the PD&M phases.
• Facilitate onboarding training for supply partners.

Process

• Define and own BIM execution plan for integration with supply partners
• Collaborate with PMO, RDMs, ISC, Project team, Supply Chain Management, Supply Partner Management to ensure that BIM activities for projects are carried out and meet the goals that have been set in the EIR document
• Lead implementation of 3D visuals to engage customers in spatial decision making
• Understand technology standards and policies to drive onboarding process and deliver required

Training and Development

• Train and oversee the day-to-day activities of the global production hub teams and supply partners to ensure BIM standards are maintained in the creation of the BIM model and documentation
• Conduct internal continuing education for global production hubs
• Maintain high level of competency of software through continued use and training
• Research, develop and implement areas of new technology, process and emerging best practices.

Information management

• Provide quality control for completeness and adherence to company standards
• Develop and enforce BIM documentation workflow process standards as per ISO 19650 standards
• Review BIM deliverables to ensure production consistency across all projects globally

Job Responsibilities

• Software development and maintenance including requirement collection, issue identification, issue investigation, software design, implementation and test for bus & rail fare collection devices

• Production fare system software maintenance, deployment & support

• Continuously improve the AFC device software system through predictive analytics

Requirements

• Recognized Degree in Electrical/Electronics Engineering/Computer Science or a relevant discipline

• At least 5 years’ experience in embedded software development and support with good working knowledge in object-oriented software development using C/C++/Java in Windows, QNX, Unix or Linux platform

• Experience in software development involving web application development in Java, using Spring framework and interfacing with database using JDBC and SQL

• Object-oriented software design and UML modeling

• Good knowledge in Windows Server and proficient scripting skill in PowerShell is highly desirable

• Experience in Incident Management and ITIL process

• Conduct trend analysis and provide appropriate support and input to product teams

• Aggressively monitor and respond to incidents generated by stakeholders

• Strong analytical and problem-solving skills

• Resourceful and self-motivated team player

• Good written and verbal communication skills in English

• Data Analytics and Data Visualization skills will be an added advantage

• Cloud Certifications & Experience: Certifications from major cloud providers (e.g., AWS Certified Solutions Architect, Microsoft Certified: Azure Administrator, Google Cloud Professional Cloud Architect) and/or demonstrated expertise in AWS Cloud services, including EC2, is highly desirable

• DevOps Integration: Familiarity with DevOps practices such as CI/CD, containerization (e.g., Docker, Kubernetes), and cloud-native pipelines

• Cloud Governance: Understanding of cloud policies and governance, cost management tools, and usage monitoring

• Added advantage if candidate is familiar with one or more of the following technologies:

1. JSON
2. Angular
3. JSP
4. Javascript
5. HTML

Job Responsibilities

• Software Development

- Designing, implementing and maintaining Java-based applications

- Contributing in all phases of the development lifecycle

- Writing testable, scalable and efficient code

- Test and debug new applications and updates

- Maintain up to date code documentation

- Participating in code review

• Software Enhancement

- Perform L3 support including Software development and maintenance in terms of implementing enhancements and defect fixes

- Maintain and improve the performance of existing software for production environment

• General Skills

- Clearly and regularly communicate with management and technical support colleagues

- Ability to own tasks and think critical during crisis

- Willing to learn and collaborate with various stakeholders

Requirements

• Recognized Degree in IT/Computer Science or a relevant discipline

• At least 5 years work experience as a Java Software Engineer, Java Developer or similar role

• Experience building Java EE applications and familiarity with Object-Oriented Design (OOD)

• Good knowledge of popular Java frameworks like JSF and Spring MVC

• Candidate should be well versed in one or many of the following standard or enterprise skills:

1. Enterprise Java Bean (EJB)
2. J2EE framework
3. XML, Xquery, XSL
4. Linux/Unix Windows Platform and Solaris
5. Oracle database SQL and JDBC
6. Java XML Parsing, Coding
7. Service Oriented Architecture (SOA)
8. Perl and Python
9. I Text for RTF Generation
10. Java-based Web services
11. Java Servlet Technology

• Cloud Certifications & Experience: Certifications from major cloud providers (e.g., AWS Certified Solutions Architect, Microsoft Certified: Azure Administrator, Google Cloud Professional Cloud Architect) and/or demonstrated expertise in AWS Cloud services, including EC2, is highly desirable

• DevOps Integration: Familiarity with DevOps practices such as CI/CD, containerization (e.g., Docker, Kubernetes), and cloud-native pipelines.

• Cloud Governance: Understanding of cloud policies and governance, cost management tools, and usage monitoring.

• Knowledge in Java, JSP/Servlet, Java Bean, JDBC, SQL, HTML, XML, CSS, JavaScript, etc. is added advantage

• Experience with test-driven development

• Knowledge in Database, Reporting Systems

• Problem-solving skills

• Strong analytical and problem-solving skills

• Able to work independently and as a team

The Consultant will provide expert guidance on the configuration and implementation of Temenos Payments solutions across the project lifecycle. With a deep understanding of payment schemes, SWIFT, and ISO20022 standards, the candidate will be responsible for delivering high-quality solutions that meet client requirements. A strong background in Temenos Payments Hub is essential for this role.

Key Roles and Responsibilities

• Recognized as a specialist in complex functional and business matters. Works independently and in a collaborative nature.
• Analyze client’s complex business requirements and relate them to Temenos payments product capability.
• Collaborate with clients to write specifications (BRD’s and FSD’s), when needed, for local development and ensure that the development team has a clear understanding of these specifications.
• Identify and address project gaps, proposing feasible solutions including workarounds or process adjustments that align with project scope.
• Determine and confirm specific Temenos product customizations based on defined business requirements.
• Prepare and perform the configuration of TEMENOS products through the definition of static and semi-static data for the installation of the core banking system.
• Prepare and perform the functional testing to support User Acceptance Testing (UAT).
• Conduct a thorough assessment of the client's operations to identify opportunities for T24 optimization, recommend best practices, and mitigate potential risks that can damage the client's business or contradict legal requirements.
• Conduct workshops and demonstrate the product capabilities to meet specific project needs.
• Manage the communications with all stakeholders and be a single point of contact for the end-to-end solutions.
• Conduct end-user training and mentoring.

Requirements:

• Required to hold a bachelor’s degree with a minimum of 8 years of experience in Temenos Solutions Consultancy, and Expert Services, ideally in a banking environment.
• Experience in Temenos Payments hub implementation projects will be highly preferred.
• Show in-depth knowledge of standard banking processes and payment modules.
• Strong payments domain and TPH product knowledge. Other T24 modules i.e AA Loans, AA Deposits, Treasury Modules (MM, FX, and Swaps), Securities, and Corporate Actions will be an added advantage.
• Show full understanding and ability to leverage the TEMENOS Implementation Methodology.
• Proven track record in end-to-end implementation and delivery of T24 Core Banking systems.
• Other: Analytical, organized, team player and able to work in a Multicultural environment, excellent presentation skills.

What you get to do in this role:

Become the subject matter expert on ServiceNow Employee Experience solutions in Asia region. ServiceNow Employee Workflow solutions include HR Service Delivery, Health & Safety, Workplace Service Delivery and Legal Service Delivery. 

• Discover and qualify customers’ business challenges
• Deliver best-in-class product demonstrations to customers and products, in-person and virtual, to address customers’ requirements and business issues
• Handle product feature, functional and technical questions from customers, Alliance Partners and ServiceNow teams
• Respond to Request for Information/Proposal documents
• Build relationships with key stakeholders, such as HR Directors, Chief Human Resource Officers (CHROs), Corporate Service Directors and work with them to shape their digital transformation journey
• Articulate the value proposition of ServiceNow Employee Service Delivery, and share how ServiceNow customers are leveraging ServiceNow to deliver an enhanced employee experience to their workforce
• Collaborate with implementation team and/or Alliance Partners to deliver success for customers
• Stay current on competitive analysis, understand and articulate differentiators between ServiceNow and its competitors.
• Work with Product Management team to shape the future of the ServiceNow products with new features that will address customer needs
• Help develop, contribute and execute on sales campaigns focused on Employee Service Delivery
• Build your profile as a trusted-advisor by supporting Marketing events – user conferences, trade shows, analyst demonstrations, webinars etc...
• Responsible for understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, security etc
• Opportunity to mentor/coach field Solution Consultants by enabling them in capabilities of the Employee Service Delivery and best practices

We’re searching for a Senior Consultant, Governance, Risk and Compliance (GRC) Advisory to be part of our diverse team of talents here at NCS!

If you believe in going above and beyond, want to exemplify the best, and wish to bring people and technology together like never before, then we would love to have a conversation with you!

Overview

To be part of our Cyber Business Solutions & Services (CBSS) Team, provide consultancy and advisory services on information security governance, audit, risk, and compliance for our clients in the public and private sectors.

What we seek to accomplish together:

• Conduct information security risk assessments, compliance reviews and/or audits on client’s systems, which include IT and/or OT infrastructure and applications
• Develop and review client’s information security framework and policies
• Work with internal and external stakeholders to deliver consultancy and advisory services
• Manage multiple projects to ensure that services are completed in a timely manner
• Evaluate applicable changes on standards, polices, directives and guidelines from the Client and disseminate to project teams for adherence.
• Conduct Annual Self Attestation for project teams to gather compliance posture, track remediation to closure and provide timely updates to Client.
• Plan and conduct Independent Reviews (IT process audits) on selected Applications/ Infrastructure with approval from Client to undercover gaps, improvement areas with the inclusion of tracking & reporting of remediation status to closure.
• Conduct quarterly briefing sessions to project teams on frequently used policies/ directives and common observations/improvement area from audits to enhance compliance and create awareness.
• Provide consultation to project teams on queries related to standards/ policies/ directives.
• Provide advisory and QA to project teams and stakeholders on their responses, evidence, remediation plan to auditors or compliance related declarations during external audit exercise.
• Propose and implement improvement initiatives to enhance audit processes and compliance readiness.

Team Summary

The Client Services team provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we bring the voice of the customer into the design, development, and successful deployment of Visa products and services. We are partners to Visa’s clients, providing expertise to support and successfully grow their business.

The role of the Client Services Digital Partnerships (CSDP) team is to drive the successful onboarding of fintech and non-FI client opportunities, and account manage specific regional/global clients. In partnership with the respective business account leads across AP and globally, the team will account manage and support the clients’ growth plans in AP. In addition, the team provides onboarding program management support to client opportunities new to Visa.

What a CSDP Senior Consultant does at Visa:

The CSDP Client Success Manager (CSM) will lead the overall operational relationships with Visa’s key global and regional Digital Partners in Asia Pacific. The Sr Consultant role will work closely with the respective business leads to strengthen relationships, enable new capabilities, manage the geographic and product expansion of the clients, optimise performance, drive Visa’s business agenda, and act as the overall client advocate.

The expectations of this role include the following and is not limited to:

• AP Client Services relationship lead for key global and regional digital clients.
• Develop and deliver operational account plans & delivery roadmaps supporting key client objectives and Visa initiatives
• Work with Client Services and business counterparts in AP and other regions to ensure seamless support of global fintech and non-FI clients.
• Deliver the clients’ growth and expansion plans with accountability for delivery that meets the expectations of the client and Visa’s business objectives.
• Proactively collaborate across functions and geographies including teams such as Digital Partnerships, Product, Risk, Account leads, Treasury, and Client Services to deliver the clients’ requirements and key initiatives  
• Prepare and deliver operational reviews, quarterly and annual business reviews with effective and consultative support aligned to business objectives.
• Manage strategic planning, operational initiatives, special projects, and client-driven continuous improvement plans
• Align and set direction with Visa’s client teams, ensuring synergy through effective communication and a holistic approach to client management in AP and globally.
• Deliver Visa’s operational and strategic initiatives to clients such as enabling new business initiatives, products and solutions, onboarding new clients, delivering Business Enhancements and educating on tools and services
• Ensure that Client Services team deliver Visa’s objectives whilst helping to drive client success and a high level of client satisfaction
• Improve performance, cost effectiveness & compliance, introducing operational best practices and client processing optimisation.
• Pursue revenue generating opportunities with our clients including delivering value added services
• Accountable for operational client satisfaction.
• Provide an advanced level of technical consultation on systems, services & changes to clients
• Deliver effective event/incident management, coordinating business and client responses to processing incidents impacting clients, managing through to resolution, and root cause analysis.

Why this is important to Visa

Client Success Management is a critical function in Visa. We are the subject-matter-experts to deliver best-in-class client services from an operational perspective. As these digital partners expand, it is critical that Visa provide effective and agile support that allows the clients to succeed. This role will also provide the opportunity for you to be Visa’s advocate as well as the voice of the clients.

Job Description

The Consultant will provide expert guidance on the configuration and implementation of Temenos Payments solutions across the project lifecycle. With a deep understanding of payment schemes, SWIFT, and ISO20022 standards, the candidate will be responsible for delivering high-quality solutions that meet client requirements. A strong background in Temenos Payments Hub is essential for this role.

Key Roles and Responsibilities

• Recognized as a specialist in complex functional and business matters. Works independently and in a collaborative nature.
• Analyze client’s complex business requirements and relate them to Temenos payments product capability
• Collaborate with clients to write specifications (BRD’s and FSD’s), when needed, for local development and ensure that the development team has a clear understanding of these specifications
• Identify and address project gaps, proposing feasible solutions including workarounds or process adjustments that align with project scope.
• Determine and confirm specific Temenos product customizations based on defined business requirements.
• Prepare and perform the configuration of TEMENOS products through the definition of static and semi-static data for the installation of the core banking system
• Prepare and perform the functional testing to support User Acceptance Testing (UAT)
• Conduct a thorough assessment of the client's operations to identify opportunities for T24 optimization, recommend best practices, and mitigate potential risks that can damage the client's business or contradict legal requirements
• Conduct workshops and demonstrate the product capabilities to meet specific project needs
• Manage the communications with all stakeholders and be a single point of contact for the end-to-end solutions.
• Conduct end-user training and mentoring

Requirements:

• Required to hold a bachelor’s degree with a minimum of 8 years of experience in Temenos Solutions Consultancy, and Expert Services, ideally in a banking environment.
• Experience in Temenos Payments hub implementation projects will be highly preferred.
• Show in-depth knowledge of standard banking processes and payments modules.
• Strong payments domain and TPH product knowledge. Other T24 modules i.e AA Loans, AA Deposits, Treasury Modules (MM, FX, and Swaps), Securities, and Corporate Actions will be an added advantage.
• Show full understanding and ability to leverage the TEMENOS Implementation Methodology
• Proven track record in end-to-end implementation and delivery of T24 Core Banking systems
• Other: Analytical, organized, team player and able to work in a Multicultural environment, excellent presentation skills.

Purpose of the Job

We are looking for a Consultant to join our thriving Singapore Practice to deliver high quality, specialist advice to our Asset Management / Funds clients in Singapore and overseas.  The successful candidate will also participate in marketing and business development to ensure that the team maintains a sufficient pipeline of client work, as well as assist with technical research and producing technical materials.

The Singapore Practice gives specialist advice on regulatory requirements to Bovill Newgate clients.  It supports clients through the entire regulatory cycle – obtaining the appropriate licence, putting in place fit-for-purpose, commercially-minded Compliance Frameworks, meeting the expectations of the MAS (and potentially other Regulators) on an ongoing basis, delivering internal audits, and implementing regulatory change projects.

The successful candidate will provide support primarily to our clients that are Fund Management Companies.

Main Responsibilities

Technical qualities

• Recent in-house compliance experience of at least 5 years in a FMC, another professional services company, and / or at the MAS is crucial
• Demonstrate deep understanding of the business issues in the Asset Management sector across a range of asset classes, as well as the key regulatory challenges faced
• A strong technical understanding of the aspects of MAS rules and regulations applying to FMCs, and of the regulatory pipeline is critical
• Knowledge of wider regional or global requirements would be advantageous
• A broad understanding and an appetite to keep learning

Client delivery

• Take personal responsibility for meeting and exceeding the agreed billable hours target, ensuring you have a sufficient pipeline of client work
• Provide advice and support to clients on a wide range of regulatory compliance matters. This may include:
  • drafting policies, procedures and templates
  • writing training material and delivering training sessions
  • liaising with the MAS on behalf of / regarding the client
  • conducting client interviews
  • assisting with regulatory matters including licencing applications, and compiling and submitting regulatory returns and filings
  • preparing comprehensive reports
  • supporting projects with multiple workstreams
  • responding to ad hoc and routine regulatory queries
• Act as the main point of contact and relationship manager for a portfolio of clients. This may include:
  • responding to all queries, managing client expectations and delegating work, where necessary
  • reviewing work of colleagues and providing constructive feedback
  • ensuring accurate invoicing, timely payment and assisting the Finance team in resolving any queries
  • dealing with any complaints quickly and effectively
• Actively partner with global sector teams to support and deliver on shared projects and responsibilities, where required
• At all times adhere to Bovill Newgate Quality Assurance Framework prior to submission of deliverables to the client
• Accurately record all client time in the CRM system
• Ensure all client files are in good order and details of relevant contacts are updated in the CRM system

Business development

• Build and maintain professional working relationships with clients, trade bodies, and the MAS
• Actively seek to increase Bovill Newgate pipeline by targeting new clients, as well as leveraging existing client relationships to maximise opportunities for up-selling and cross-selling
• Prepare well-presented, accurately priced proposals and present these to prospective clients
• Represent Bovill Newgate at industry events, promoting the brand
• Participate in internal events and training sessions such as client briefings
• Assist the team with marketing and business development activities including:
  • writing articles for the website and social media
  • preparing marketing material
• Record all touch-points, leads, opportunities and proposals in the CRM system

Regulatory knowledge

• Keep abreast of regulatory developments and understand how client activities may be impacted
• Develop a thorough understanding of clients’ businesses and requirements so you can provide relevant and accurate advice
• Help develop Bovill Newgate's technical capacity within the relevant sector(s) by:
  • highlighting skills and knowledge gaps
  • contributing to internal training initiatives and sharing knowledge across the firm
  • attending relevant training sessions and industry events

We are seeking a Senior Consultant to take on a supporting leadership role for one of the fastest-growing PR agencies in the Asia region. We represent some of the best category defining companies in the market. We are looking to expand our team size and breadth of services for existing and new clients in both Singapore and Asia. The role is based in Singapore.    

Responsibilities 

• Provide strategic counsel to clients and account team members. 

• Build and/or maintain client relationships at the highest standard of professionalism. 

• Must be pro-actively involved in current client activities; able to identify opportunities to organically grow business with current accounts; and able to identify potential risks and take appropriate action to retain or renew business. 

• Help clients demonstrate the value of PR within their own organizations. 

• Develop results-oriented strategic plans and lead ideation efforts to expand programs, resulting in maximum client satisfaction as well as in increasing agency revenues. 

• Mentor junior team members in the areas of strategic planning, editorial content development, ideation of content and media relations. 

• Prepare and manage client campaign budgets to keep costs within client's budget within agreed deliverables while ensuring that target agency revenues are met and that non-billable expenses are kept minimal. 

• Cultivate and/or build new relationships with clients in order to grow new business efforts. 

We are looking for a Senior Presales Consultant,who is passionate about the Wise mission, to join our team in Singapore. You’ll be a part of Wise Platform, helping deliver world class payment service solutions to our partners and their customers, powered by the Wise infrastructure.  

In this role - you will apply your expertise and product knowledge to design intelligent and scalable payment solutions for our prospective partners. This will require you to work cross-functionally (with Sales, Product, Delivery, Engineering to name a few) to build strategies to successfully navigate complex sales cycles, deliver product demos, lead compelling solution presentations, and ultimately close deals to help meet our regional GTM strategy. You should be equally comfortable in both a business and technical context, winning trust from both executive and engineering stakeholders.

Your mission:

• You will present our products and vision to executives & technical teams at banks and strategic enterprise partners. Become their trusted advisor.

• You will act as an expert on Wise Platform products and the payments industry to tailor solutions for partners, finding a match between our technology and their requirements.

• You will be accountable to drive revenue alongside the business development team, being a key stakeholder in the sales 

• You will provide technical assistance, work hands-on with prospects and partners to communicate the value of Wise Platform throughout the sales cycle from solution qualification and design, to demo and proof of concepts. 

• You will ensure the viability of solutions by testing and documenting an end to end solution.

• You will collaborate with Product Management, Engineering, Delivery, Enablement and Marketing teams to act as “voice of customers” to drive roadmaps and feature prioritisation, continuously improve Wise Platform’s products and positioning in the market  

As a Senior Consultant, you will leverage your expertise in C/C++ and collaborate with software engineers and architects to lead the development of software systems and components within an integrated Automated Fare Collection (AFC) system. Your role encompasses the entire software development lifecycle, from defining requirements to design, development, testing, implementation, and ongoing support and maintenance.

Duties and Responsibilities:

• Lead the software development team to create solutions that meet client needs and perform as intended.
• Collaborate with a multidisciplinary team to understand system and application requirements.
• Apply technical best practices to all projects and consistently improve your skills to deliver high-quality results and assume greater responsibility.
• Communicate professionally with clients and internal staff to identify needs and evaluate solutions.
• Explore new technologies, learn new concepts, and share ideas with the teams

Experience:

• Degree in Computer Science/Engineering, Electrical/Electronics Engineering or a related field.
• Proficiency in software development using C++.
• Proficiency in multi-threading, multi-processor environments, and hardware-software integration.
• Strong problem-solving, design, development, research, and debugging skills.
• Experience with Visual Studio C++ and embedded Linux/QNX environments.
• Experience with interfaces such as LAN and RS232 protocols.
• Experience developing and debugging embedded system applications.
• Experience in device/terminal applications development and client/server interfaces.
• Knowledge of wireless networks, Bluetooth, 3G networks, QR codes, and GPS technologies.
• Excellent communication skills and a willingness to travel overseas.
• Experience managing multiple tasks and meeting deadlines.
• Ability to excel in both team environments and independent settings.
• Strong understanding of various design patterns and object-oriented programming principles.

• Administer and manage payroll for both in-house and outsourced payrolls across the APAC region in an accurate, compliant, and timely manner.
• Manage regional payroll vendors and ensure that they adhere to the agreed service levels and are compliance with the local statutory requirements.
• Respond to payroll-related inquiries in a timely and professional manner.
• Ensure statutory calculations and submissions are compliant with APAC countries statutory requirement.
• Maintain employee leave record and application of Governmental Leave subsidies/claims.
• Stay current with regional employment laws and regulations and ensure compliance where applicable.
• Participate in payroll system migrations, UAT, compliance investigations, integration of payroll services and other project activities when required.
• Annually support with BCP testing to ensure 100% payrolls pass, identify gap and put in place steps put in to close out risk.
• Prepare and submit monthly reports including but not limited to headcount, cost centre and leave.
• Support with audit request and government reporting where required.
• Act as a guidance to junior consultants, providing support and mentorship.
• Lead the payroll team in the absence of the Payroll Lead/Head.
• Ensure junior consultants are well-versed in payroll processes and regulations.
• Support in the planning and execution of payroll-related projects.
• Coordinate project tasks and timelines, ensuring timely completion of project milestones.
• Collaborate with cross-functional teams to achieve project goals.
• Any other ad-hoc duties assigned 

About Charlotte Tilbury Beauty

Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionized the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.

Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.

Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fueled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the bran­d is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions.

The Role:

We are looking for a motivated, brilliant and passionate local PR expert to join the PR & Advocacy team. The PR Executive is to be fully responsible day-to-day for all areas of PR, events, and influencers management, focusing on driving the brand and product strategy for engaging media, influencers, makeup artists, celebrities and socialites. You must be able to demonstrate strong local key stakeholder networks and build new relationships, negotiate with influencers and creatively capture the imagination of influencers via tactical campaigns. This role will work very closely with the Global PR & Advocacy team and will report to the Senior PR & Advocacy Manager to develop, implement, report and analyse strategic regional and local PR plans to launch new stores and markets, NPD, brand partnerships and brand campaigns.

About the role

• Lead and support the planning and execution of local PR & Advocacy plans across Singapore, Thailand and India
• Able to ideate, organize and execute record breaking and flawless launch activity and events
• Support local strategy development, including taking an active role as part of the taskforce, attend brainstorms, gather and organize information and assist with proposals
• Manage specific projects that are part of larger campaign and implementation of PR plans, provide creative input and approach of innovative brand awareness initiatives
• Develop excellent working relationships with cross-functional teams (marketing, digital, commerce, education etc) to provide PR support as required
• Able to analyse campaign success and manage the collation of reports that the wider business is well informed on local PR & Advocacy initiatives
• Manage regional and local master stakeholder list, maintain key stakeholders’ profile and relationships e.g. media, celebrities, socialites, influencers, makeup artists, develop new contacts that are important to Charlotte and the brand
• Manage the regional press office, including press materials and collaterals, PR calendar, NPD product ordering, creative mailer and seeding, media pitching, product loan and shooting, makeup artist bookings
• Project manage influencer content collaboration and affiliate projects, content brief to ensure quality and result-driven
• Manage budget tracker and POs, ensure adhering to company policies
• Stay abreast of industry trends, able to think critically and provide strategic insights, collate competitor activities for the wider business
• Take proactive ownership and map out regional action plans and deadlines

Who you will work with

• Reporting to the Senior PR & Advocacy Manager SEA

Key Selection Criteria

• Minimum 2 - 3 years of PR experience
• A proven in house or agency background in Beauty PR is essential
• Solid organizational skills, great attention to detail and result-driven
• Have a flexible and professional attitude, a team player
• Enjoys working in a fast-paced environment and have the ability to work under pressure and meet deadlines in a timely manner
• Strong connections with local media, celebrities, socialites and influencers
• Good presentation and communication skills
• Ability to work autonomously and at a hands on level
• Have experience in the digital and social landscape
• Marketing/ Communications or relevant degree preferred

Team Summary

Client Services provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we are a key internal partner to product and technology, bringing the voice of the customer into every phase throughout the client lifecycle of Visa products and services. To deliver on our mission: “To connect the world through the most innovative, reliable and secure digital payment network that enables individuals, businesses and economies to thrive”, and to maintain our high-quality customer experience, as incidents occur, we must manage and communicate these to conclusion in the most expedient way possible.”

Within Client Services, the role of the global Client Services incident response team is to take ownership of ensuring internal and external communications are distributed effectively throughout the lifecycle of an incident whilst developing consistent processes, playbooks, and controls to meet the needs of internal partners and our clients.

What a Senior Consultant, Business Incident Response does at Visa:

The role is part of a dedicated global Client Services Incident Response team, based in Singapore, and part of the broader Global Transformation and Business Health team. Responsible for supporting cross-functional teams during the restoration and remediation of client-impacting service issues, as well as incident communications and the development of client-facing executive summaries.

Job scope:

• Provides on-call Business Incident Response support, as part of a Follow-the-Sun rotation (Singapore/UK/US) ensuring both internal senior stakeholders and client communications are distributed in alignment with our commitments.
• Ability to communicate swiftly technical issues in a client friendly manner.
• Represents the voice of the client during service disruptions, ensuring the financial ecosystem impact is understood and prioritized appropriately.
• Supports the global Client Services leadership team in the event of a service disruption.
• Leads post-incident client remediation activities in partnership with client-facing teams.
• Provides key insights into post-incident reviews to identify improvement opportunities.
• Develops client-facing Executive Summaries following major incidents, including root cause and improvement initiatives.
• Engages cross-functional partners to ensure new and existing services have an effective business response plan.
• Proactively seek out opportunities to evolve the Client Services Incident Response processes, playbooks, and tools.

Why this is important to Visa:

Client Services incident response is a critical function in Visa. We are committed to deliver best-in-class services, and when a service is not performing as our clients expect it to, it is imperative to the financial ecosystem that we communicate quickly, manage both client and internal expectations throughout the incident lifecycle and achieve our client commitments through contractual service levels.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

To accelerate IBM's strategy around Hybrid Cloud, Data and AI, Global Solutioning focuses on driving client propositions and skills. It also takes on the nurturing of exponential technology Practices in areas such as Hyperscaler, Automation, Blockchain, IoT and Quantum.

We are looking for Senior Solution Consultant (SSC) who has cross Service Line skills in both Hybrid Cloud Services and Bustiness Transformation Services Growth Platform. The Senior Solution Consultant will be based in the Services Integration Hub of IBM Consulting in Singapore. The SSC will be responsible for working closely with IBM Consulting sales teams in different markets to create suitable solutions for our clients. This is a pre-sales role responsible for development of scope, architecture, estimates, pricing and other artifacts required to support a suitable response to RFPs, RFIs or unsolicited responses. The development of solutioning artifacts will need orchestration of support from different stakeholders and subject matter experts within IBM across IBM Consulting and other Business Units. The SSC is also expected to support the sales team on other areas like providing inputs to proposal, SOW, providing help in preparing for and participating in client Orals and discussions as needed. During the course of solution development SSC is expected to coordinate reviews and approvals of the developed solution from different stakeholders including commitment of resources to ensure smooth delivery during execution of the solution once SOW is signed for a winning solution.

Required Professional and Technical Expertise :

The candidate needs to have at least 10 to 15 years of experience in the industry with thorough knowledge on IBM Consulting Operating model across all Service Lines and Solutioning approach.

The candidate needs to have prior experience in a pre-sales role focused on the activities described above. Experience in working on a cloud platform is required. Experience of working as technical architect in current or prior engagements will be a plus. Good interpersonal and communication skills needed as the role is expected to interact with different stakeholders within IBM including senior leadership during course of solution development.

Optimum Solutions (Registration Number: 199700895N)is Singapore's leading Information Technology , Consulting and Professional Services company with Competence in Digital Transformation, Automation, Robotics, Cloud, Big Data, Analytics and Emerging technologies projects. Optimum has been successfully delivering IT projects since 1997 and has been a key IT service provider to clients delivering Software Design, Development, Engineering and IT Transformation Projects.

Recruitment Executive/Consultant/Recruiter

Job Requirement:

• Must have recent working experience in general recruitment activities for at least 3+ years.
• Working experience in recruitment with non IT roles for technology companies is a must.
• Experience working with sourcing, engaging, and placing passive candidates.
• Should have experience in sourcing via channels such as LinkedIn etc
• Knowledge with recruiting tools, applicant tracking systems, data management/reporting techniques.
• Good in communication skills
• location : Changi Business Park

Job Description:

• Manage full cycle recruiting for multiple, complex searches, creating innovative sourcing strategies and engagement to bring the best talent to each role
• Develop and execute fully comprehensive sourcing plans, analyzing requirements to determine target profile needs and matches
• Coordinate closely with recruiting team members to innovate our research strategy for talent pooling, market mapping and competitor analysis
• Collaborate closely with hiring managers throughout the recruiting process to ensure we meet their hiring needs and goals
• Facilitate and lead meetings and key initiatives and projects with client groups, and with the recruiting teams, that will continuously improve and scale our recruiting operations and results
• Drive offer process - including extending offers, negotiations, closing candidates, and generating offer letters

Our talented consultants enable our Financial Services Industry (FSI) Business Unit to deliver a myriad of business transformation solutions to our clients. The FSI Business Unit has led and managed projects for top-tier, global clients ranging from strategy, target operating model design, regulatory governance and remediation to technology transformation, program & project management, and business analysis. We have experience providing these solutions to clients within their Sales & Trading, Risk Management, Finance, Treasury, and Operations & Technology functions. 

Our Sia Village makes an immediate impact for our firm and clients. At all levels and varying scales, our consultants execute upon client delivery, business development, business expertise, team collaboration and leadership. We support your professional development and career growth through on-the-job training, internal trainings & learning pathways, in addition to opportunities to ideate, build, promote and deploy best-in-class and convincing IP/Solutions that bring a distinctive added value to our customers. Through our firm’s career pathways and collaborative global teams, you will have the opportunity to learn, grow, and develop as a consulting professional.  

Responsibilities 

Consulting Skills  

• Client delivery as part of an on-site or remote project team, able to define the framework and structure of deliverables, carrying out the production of complex deliverables 
• Manage the work, activities, and timelines of work for both them and their team, identifies priorities and workflows for interested parties 
• Utilizing a higher-level understanding of methodological concepts, coaches teammates in preparing client deliverables utilizing tools like PowerPoint, Excel, Access, MS Project and Visio, designing key deliverables for projects and supporting other consultants in the production of their deliverables   
• Present complex ideas, critical points and decisions required to team members and client contacts, including middle and top management  
• Perform simple and complex research and business analysis to solve for customer business challenges/issues to present unique, tailored solutions utilizing both quantitative and qualitative data  
• Manages internal team by promoting teamwork, motivate and help consultants to improve 
• Demonstrate credibility and legitimacy with client, capable of challenging client approaches and provide new directions, allowing the customer to evolve and deepens relationship 
• Defines the project framework and organization, managing one or different projects at a time, guarantees the follow-up of these assignments  
• Provide status reporting of progress, dependencies, issues, risks, and overall program health  
• Responsible for the work streams of a complex project and takes the lead on simple projects  
• Maintain program sites as a repository for all project information 

Business Expertise Skills 

• Support practice, thought leadership, and people development activities firmwide 
• Maintains a deep understanding of business concepts, issues and challenges and key knowledge to master a business expertise  
• Cultivate knowledge related to a specific business challenge, issue, or deepen understanding within a sector and function domain 
• Contribute to the development of new solutions in own areas of expertise 
• Takes a leading role within internal firm knowledge-share activities and organizations, ensuring complete knowledge and competency transfer to other consultants 
• Design and implement business changes that drive transformation, functionality, and performance 
• Partner with our clients to help them develop high performance solutions to advance their operational performance industry standing 

Business Development Skills 

• Write business proposals and presentations autonomously  
• Detect, trace, and qualify business opportunities  
• Relay information relevant to new business activities and prospects to manager, team, and business unit/line leaders 

People Management Skills 

• Supervise a project team internally and on client assignment 
• Embody the firm’s values of excellence, entrepreneurship, innovation, teamwork, care and support, and employee wellbeing into their management style 

As a Solution Consultant, you will work closely with internal and external stakeholders and define the IBM Solution roadmap and ensure the stakeholders are ready to bring new solutions to the market that drive significant growth in IBM Consulting revenues.

You are a technical advisor to partners C-Suite technical and practice management executives sharing a compelling technical vision leading to stakeholders committing to infusing Celonis and Process Mining technologies as a key differentiator and value add for our engagements.

Required Professional and Technical Expertise

• Have gained 12+ years of experience in analytical customer-facing roles, such as Solution Consulting, Sales Engineering or IT Consulting
• Are familiar with Solution Development Lifecycle, building use cases for Asset in pre-sales engagements of an enterprise SaaS ecosystem
• Have experience in consultative approaches with solving your customer's business challenges and have a track record of successfully overcoming technical objections
• Bring experience in scoping, managing and executing customer pilots and proof of values
• Have successfully completed your studies in Business Informatics, Information-oriented Business Administration, Mathematics or a comparable degree program
• Think analytically, work in a structured manner and can quickly comprehend new topics and interrelationships
• Possess a thorough understanding of complex business processes of any kind
• Are very engaged, a visionary and want to actively drive the Celonis Process Mining technology forward
• Have very good knowledge of spoken and written English, any additional language is a plus

Preferred Professional and Technical Expertise

• Celonis Certified Solution Consultant (preferably with a Masterclass Badge) | Badges and Certifications from other leading Process Mining Vendors will also be considered
• IT Architect Certification

Responsibilities

Project Delivery

• Gather, analyze and formalize user’s business requirements and processes, evaluate on feasibility of implementation and manage scope of project.
• Prepare project documentation such as Requirement Specifications/Use Case Specifications etc Adhere to project scope, update requirement traceability matrix, inform and record out-of-scope issues.
• Develop technical design specification and translate technical design into process/program specification. Involve in the design review session.

• Analyse process/program specifications & translate specifications to program codes, conforming to program guidelines and programming best practices
• Make changes to configurable items, which include hardware, software, documentation, etc. It covers configuration management planning, configuration identification, configuration controls & audits
• Review unit test package and test results to ensure the quality of the program
• Lead the integration testing, system testing, User Acceptance Test (UAT) & implementation activities to fix the reported problems/bugs of the system to ensure the smooth execution of programs in the production environment 
• Investigate all reported problems/errors & initiate amendments & testing so that the system can operate correctly & efficiently
• Prepare & maintain up-to-date system documentation.  
• Analyse functional requirements to translate into application design using established design methodologies and guidelines
• Ensure codes comply with NCS security guidelines

Teamwork

• Lead and work with team members to ensure design and program codes conform to architecture and design standards, and that design satisfies functional and system requirements
• Lead and participate in requirements gathering; work with Business Analysts in reviewing and refining functional specifications
• Participate in peer reviews to improve project quality

As a Solution Consultant, you will work closely with internal and external stakeholders and define the IBM Solution roadmap and ensure the stakeholders are ready to bring new solutions to the market that drive significant growth in IBM Consulting revenues.

You are a technical advisor to partners C-Suite technical and practice management executives sharing a compelling technical vision leading to stakeholders committing to infusing Celonis and Process Mining technologies as a key differentiator and value add for our engagements.

Required Professional and Technical Expertise

• Have gained 12+ years of experience in analytical customer-facing roles, such as Solution Consulting, Sales Engineering or IT Consulting
• Are familiar with Solution Development Lifecycle, building use cases for Asset in pre-sales engagements of an enterprise SaaS ecosystem
• Have experience in consultative approaches with solving your customer's business challenges and have a track record of successfully overcoming technical objections
• Bring experience in scoping, managing and executing customer pilots and proof of values
• Have successfully completed your studies in Business Informatics, Information-oriented Business Administration, Mathematics or a comparable degree program
• Think analytically, work in a structured manner and can quickly comprehend new topics and interrelationships
• Possess a thorough understanding of complex business processes of any kind
• Are very engaged, a visionary and want to actively drive the Celonis Process Mining technology forward
• Have very good knowledge of spoken and written English, any additional language is a plus

Preferred Professional and Technical Expertise

• Celonis Certified Solution Consultant (preferably with a Masterclass Badge) | Badges and Certifications from other leading Process Mining Vendors will also be considered
• IT Architect Certification

As a Senior Consultant in Data Science & Analytics, Financial Services (FS) focus you will work on both local and international client engagements on data science topics, including data acquisition and exploration, building relevant models, and presenting results to stakeholders.

You will also contribute to internal data science projects hosted on Heka, our internal accelerator for data science projects: https://www.heka.ai/en
As part of the global data science team, you will contribute to the development of various solutions designed to address our clients’ needs.

Key responsibilities:

• Partner with our clients’ leadership teams, engineers, program managers and data analysts to understand business needs.
• Steer a small team or work independently on client projects with support of senior leadership.
• Identify, acquire, process, and explore relevant data sources.
• Analyze large amounts of structured and unstructured information to discover trends and patterns.
• Use your data analytics and data science expertise to derive valuable insights from datasets, build predictive models and machine-learning algorithms.
• Communicate at scale, through multiple mediums: presentations, dashboards, datasets, bots and more.
• Propose solutions and strategies to business challenges.
• Collaborate with engineering and product development teams.
• Contribute to a broad range of projects and deliverables, including models, algorithms, datasets, measurements, services, tools, and processes.
• Evangelize data science in the region by contributing to training & upskilling.
• Contribute to business development activities such as building proposals, conducting research, and driving thought leadership.

What a Senior Consultant at Client Success does at Visa:

As a Client Success Senior Consultant based in Singapore, you will be leading Client Services operational engagements for Visa clients together with the Client Success Lead for Singapore, serves as an operational/technical consultant and be the key contact for Singapore clients (Tier 1 and 2).  In addition, you will serve as a regional coordination point for United Overseas Bank, deliver customized solutions and provide a comprehensive view across markets minimizing duplication and boosting efficiency for client initiatives and projects.  This position requires execution, analytical and problem resolution skills, client relationship abilities and the role work independently.

In this role, you are expected to:

• Be the operational and technical expert to clients, as well as business teams to support cross-functional and in-country initiative deliveries.

• Act as the liaison for clients, providing insights and inputs for new or changing products and services, problem management, proactive identification of processing efficiencies, service change and system enhancement support.  You will be required to act as the CS liaison to coordinate internal CS resources to accomplish Visa and clients’ objectives.

• Support business and product teams on new clients’ onboarding activities (including on-boarding onto NITMX) from pre-launch to post-implementation monitoring and new service deliveries.

• Provide proactive planning and operational support to ensure that clients and Visa are operating in the most effective and cost-efficient manner while managing costs and increasing overall transaction performance (including authorization, clearing & settlement, back-office processing)

• Represent complex customer change requests, system, or operational requirements, negotiate and manage expectations internally and externally and determine the appropriate courses of action to deliver.

• Collaborate with Account Executives to identify, capture and deliver additional value-added services and new payment flow opportunities to increase service quality and revenue.

• Advocate on behalf of clients to internal stakeholders including AE, CS, MS&A, Product and Risk for expedited resolution and implementation of solutions achieving highest degree of client satisfaction with a view on enhancing the client’s Visa experience.

• Deliver support for Visa’s biannual business enhancements and Visa mandates to clients.

• Assist in incident management by communicating incident status to the clients through its resolution.

• Stay current with industry, client trends, and maintain a working knowledge of Visa products and services. Be on top of key Visa mandates and rule changes, to be able to articulate technical changes and analyze the impacts in consultation with the clients.

• Identify and implement opportunities to improve the client experience by streamlining operational processes.

• Undertake other duties and tasks assigned by your manager and the Client Success Lead for Singapore.

Why this is important to Visa

Client Success is a critical function in Visa.  We are the subject-matter experts to deliver best-in-class client services from an operational perspective. This role will also shape how we lead the management of our clients through support and input into the tools, capabilities and processes that impact the client experience. This enables us to deepen our partnership with our clients and bring value to their business.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.