Total 66,482 process development engineer job vacancies in Singapore

Responsibilities:

• Develop comprehensive project plans, schedules, budget estimates, resource allocation, and risk management strategies for infrastructure projects.
• Manage on-site project/construction activities to ensure compliance with design specifications, safety standards, and quality requirements.
• Ensure all project activities comply with environmental regulations and industry standards
• Monitor project expenditures and manage project budgets to avoid cost overruns.
• Identify and implement cost-saving measures without compromising quality or safety.
• Implement and enforce quality control measures to ensure high standards of workmanship and materials.
• Strong knowledge in Construction Productivity in Productivity Enhancement
• More job-related scope will be brief during Interview.

Requirements:

• Knowledge in Architecture Engineering or related field
• Specialist Diploma in Construction Productivity (SDCP) certificate and Basic Concept in Construction Productivity Enhancement (BCCPE) certificate required.
• At least 5 years of relevant experience in the construction industries
• Able to start work immediate or within short notice.

Job Role:

(a) Checking the logs of the network equipment and network links every morning to ensure no abnormal activities;

(b) Install, maintain and upgrade all hardware, firmware and software used;

(c) Apply software and security patches.

(d) Fine-tune the network or system parameters;

(e) Patch/Re-Patch cables in patch panels, network points and all network equipment;

(f) Labelling of cables, patch panels, racks and equipment;

(g) Create, delete or modify access rights for the network equipment related user accounts in terms of authentication, authorisation and accounting;

(h) Connect Customer-approved network equipment to the Customer’s network;

(i) Manage IP addresses and IP assignment scheme;

(j) Manage firewall rules setting and security configuration e.g. add, delete or modify firewall rules, change encryption keys;

(k) Perform troubleshooting to resolve network issues;

(l) Manage incidents

(m) Document and maintain configurations of all network hardware, cabling information and software used in the operating environment;

(n) Perform routine backup of network configuration for network equipment including firewall rules;

(o) Perform ClearPass administration for security posture check enforcement which minimally includes the following tasks:

· Review error logs for failed authentications;

· Verify the policies are active;

· Import Customer LDAP Data Interchange Format (LDF) file into the local user database;

· Housekeep the local users and static host list;

· Update posture policies for endpoint protection and Windows patches;

· Perform software updates and patching;

· Verify validity of certificates, trust lists and update status of Certificate Revocation Lists (CRLs); and

· Downloading and viewing of authentication and posture reports.

(p) Analyse network utilization pattern and problems, recommend and implement corrective and preventive measures;

(q) Recommend new or improved hardware, software, configurations, etc. to enhance the existing system performance and management;

(r) Assist the Customer to evaluate new hardware and software for implementation in the operating environment, when required by the Customer;

(s) Enforce physical access controls to the network room and the equipment, including escorting its own Sub-Vendors and the Customer-appointed Supplier, and maintaining proper management of keys and access logs at all times; and

(t) Provide standby and support service for network upgrades, network implementation or building maintenance activities such as testing and servicing of building power generators, Uninterruptible Power Supply (UPS), air-conditioning and fire suppression systems, which may affect the

operation of the equipment in the network rooms.

Requirement – Network Administration

Minimum Requirement:

(a) The network support engineer must be trained and minimally be proficient in the following areas:

· Network technologies and protocols;

· Network configuration;

· Network utilization and performance monitoring;

· Network fine-tuning, incident troubleshooting, interpretation of statistics and traffic pattern;

· Firewall rules configuration and security setting; and

· IDS/IPS, CDN implementation and IPv6;

· Familiar with Cisco and Alcatel and Palo Alto

(b) The network support engineer shall have at least three (3) years of hands-on experience in configuring routers/switches (e.g., Cisco and Alcatel), firewalls, and intrusion detection/protection systems.

(c) The network support engineer shall minimally have the Cisco Certified Network Engineer certification, or equivalent, and have experience in WAN implementation.

Network/Security

• L2 install/operate/troubleshoot (switches) - (Products – Cisco/HP/Juniper)
• Experience in STP, VSS, VLAN, PVLAN, Stack, POE,
• Plan for upgrade of firmware and other operational tasks
• Administration of Cisco ISE
• L3 install/operate/troubleshoot (Routers) - (Products – Cisco/HP/Juniper)
• Experience in routing protocols like BGP/OSPF/Static/EIGRP
• Operate and troubleshoot complex routing environment
• Install/operate/troubleshoot Wireless LAN controllers & AP’s.
• Firewalls ( Products – Checkpoint/ Cisco/Fortinet/Paloalto) – Paloalto/Cisco Firepower and Fortinet is a Must
• Install/operate/troubleshoot

Policy, routing, Security features, patches

Site-to-site IPsec VPN tunnels

Policy review and clean up

Sound knowledge in DMZ architecture.

SSLVPN(remote access) gateway (Juniper/Checkpoint)

• Install/operate/troubleshoot

Security (IPS/IDS)

• knowledge in IPS/IDS.

Monitoring (WUG/Cacti/Solarwinds/HP SAM)

• Sound knowledge and experience in managing/operating Solarwinds/WUG/Cacti
• Building dashboards in monitoring tools
• Running automated reports in monitoring tools

ITIL ( HP SM9/Servicenow)

• Experience in process management (HP SM9/Servicenow)
• Deep understanding of ITIL process.

Strong knowledge on Azure/AWS and any cloud based services

• Manage/Operate firewalls and vPC/vNET
• Troubleshoot Cloud hosted services connectivity issues

Co-ordinate with 3rd party vendors and may require to work after office hours.

Knowledge in SD-WAN/MPLS/MetroE

May require travelling within Singapore to the customer location and work from Customer location.

Strong documentation skills

Ability to learn and adapt new technologies quickly and able to work together as a team

Good time management and communication skills

Weekly on call Support.

Certification in Cisco/Checkpoint/Fortinet/AWS/Azure is an added advantage.

Qualifications – Minimum Bachelors in Info-communication technology or equivalent.

Experience – Minimum 7+ Years of Experience and 5 years working in an Enterprise or DC IT environment.

Skills and experiences required

· Able to do AUTOCAD

· MS Office at least to intermediate level

· Able to work independently with minimal supervision

· Able to work under tight deadlines and schedules

· Good technical and communication skills

· Able to converse in both English & preferably Mandarin as required to liaise with Mandarin speaking site workers, subcons/vendors

Duties & Responsibilities

· Coordinate piping design with other engineering disciplines

· Prepare piping layouts, general specifications and documents according to project standards.

· Analyze and interpret stress/vibration results, offering recommendations for piping system designs.

· Develop piping layouts for critical equipment like compressors and reactors, in 3D CAD if possible

· Review project documentation such as scope of work, schedules, and design basis.

· Assist in planning and organizing piping engineering activities, including manpower requirements and schedules, ensuring alignment with project scope and budget.

· Able to do material take-off (MTO) and ensure conformance with company design standards and compliance with project specifications, codes, and industry practices.

· Participate in inter-department coordination on all project-related issues

· Support field engineering during construction and advise on installation and testing.

· Conduct site visits

· Any other relevant tasks as assigned by Project Manager

Qualifications & Other requirements

· Diploma/Degree in relevant industry. Safety certifications an added advantage

· Min. 3-year working experience in a construction firm

· Ability to work well in high volume, fast-paced environment as a member of a collaborative team

· Singaporean or Singapore PR preferred

Job Description:

• In Charge of performing quality assurance functions with regard to the product, process and maintain quality management system while ensuring compliance with all related government agencies, aviation authorities and customers’ requirements and regulations
• Taking charge liaising with customers / vendors / suppliers on non-conformance activities, perform root cause analysis and determine effective corrective actions to reduce or eliminate the cost of poor quality
• In Charge of reviewing and revising quality procedures and quality control instructions and performing of internal audits to evaluate quality system, products, and processes

Job Requirement:

• Minimum Degree in Mechanical Engineering or relevant
• Minimum 2 years’ relevant experience in aerospace manufacturing and experience in leading and using problem-solving tools
• Experience in heat treatment, non-conventional machining, shotpeening and chemical processing would be an advantage

JOB DESCRIPTION

• To manage team of Engineers and provide them technical guidance.
• To perform engineering analysis and prepare calculations complying with Project Design Criteria, codes of practises and company standards.
• To supervise drafters in the production of engineering drawings in order to develop practical and economic designs.
• To participate in the preparation of all project design deliverables including layout drawings, detail drawings, schedules, specifications, data sheets, calculations requisitions, and technical tender evaluations, in accordance with the project requirements and the company procedures and standards.
• To ensure technical integrity of design deliverables.
• To ensure that all document checking and design verification tasks have been completed in accordance with the company and project procedures before formal document issue.
• To ensure conformance with customer requirement.
• To liaise with other consultants and to co-ordinate the discipline activities with the others to achieve the overall project design objectives in the most efficient manner.
• Attend meetings as and when required and prepare minutes of meeting.
• Resolve technical problems at site by liaising with PE directly.
• Prepare tender specifications and assist team to select competent vendor
• Manage site supervisors (RE/RTO)
• Support supervisors in the day-to-day execution of projects
• Undertake learning and development on a consistent and regular basis.

QUALIFICATIONS

• Graduate or post graduate degree in Civil & Structural Engineering from a reputed university. Degree recognised by PE Board will be an advantage.
• The applicant with Professional Engineer (PE) registered is added advantage for this application
• 5 to 8 years of experience with proven track record of successful delivery in infrastructural, building or industrial projects preferably in Singapore
• Conversant with Eurocode design.
• Knowledge of BIM modelling will be an advantage.
• Good interpersonal and communication skills.
• Good written and communication skills.
• Capable of working in multi-cultural environment.

handle drawings

allot jobs for project incharge

follow up with client

Responsibilities:

• To assist the Project Manager on project site work by focusing mainly on the aspects of construction, safety quality management, and project coordination of projects and maintenance works and to ensure smooth work progression and completion within target time and budget.
• Prepare method statements, design plans, and specifications.
• Liaise with the stakeholders (e.g. clients, authorities, consultants) on permits, drawings, and design matters.
• Develop projected milestone and operational plans for different phases of the project which includes scheduling, monitoring and reviewing of the work of others.
• Determine project requirements and estimate resources such as manpower, materials and equipment.
• Ensure that site works are executed accordingly based on approved detailed drawings, interpreted plans, and requirements of relevant authorities.
• Ensure project meets dateline/schedule, safety & quality standards of client’s requirements. Support contract administration and construction inspection by reviewing final plans, specifications, special conditions, and agreements.
• Other job duties as assigned.

Requirements:

• Candidate must possess at least a Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Engineering (Civil), Engineering (Others), Engineering (Environmental/Health/Safety), or equivalent.
• At least 3 year(s) of working experience in the related field is required for this position.
• Specializing in Engineering - Civil/Construction/Structural or equivalent.
• Familiar with Civil, Archi & Steel Structural Works
• Experience in process plants handling both consultants with client will be added advantage

Job Description & Requirement

We are looking for an experienced Network Engineer specializing in data analysis and network capacity planning. This role is crucial in supporting our network strategy through insightful data-driven decisions, ensuring the smooth performance and scalability of our enterprise network. Reporting to the Network Capacity Planning Product Manager, the Network Engineer will leverage monitoring tools, system logs, and analytical skills to optimize our network's capacity and overall performance.

Key Responsibilities

Functional Responsibilities

• Collaborate with demand management, network teams, and business units to assess current and future network capacity needs aligned with business goals.
• Analyze network traffic, utilization, and performance metrics to pinpoint bottlenecks and areas for improvement, applying predictive analysis to support scalability.
• Partner with network engineers and implementation teams to strategize and execute hardware upgrades or enhancements to the network infrastructure.
• Develop and deliver reports for management, detailing KPIs, utilization metrics, and capacity optimization recommendations.
• Identify potential capacity-related risks and implement strategies to mitigate network congestion, performance issues, and outages.
• Participate in cross-functional projects to integrate capacity planning needs within project timelines and deliverables.

Professional Responsibilities

• Demonstrate strong interpersonal and communication skills, capable of crafting clear proposals and presentations for management, stakeholders, and executives.
• Coordinate tasks effectively with team members to ensure timely completion and avoid project setbacks.
• Clearly articulate complex technical ideas and adapt to changing work processes to meet evolving needs.
• Assess new ideas and methods for feasibility, practicality, and ease of implementation.

Qualifications and Experience

• Education: Bachelor’s degree from an accredited institution in a related field or equivalent professional experience.
• Network Infrastructure: 8+ years in network engineering or operations, particularly in a global network environment, covering routers, switches, LAN/SD-WAN, load balancers, wireless, and cloud networking.
• Analytics: At least 2 years in a role requiring data-driven decision-making, with the ability to translate analysis into actionable insights.
• Observability and Monitoring Tools: Familiarity with network monitoring and observability tools such as SevOne, LogicMonitor, ThousandEyes, Moogsoft, Dynatrace, NetBrain, and Elastic. Experience with policy administration, parameter fine-tuning, and threshold setting is a plus.
• Programming: Proficiency in at least one general-purpose programming language (e.g., Java, JavaScript, or Python). Experience with Ansible for automation is a bonus.
• Reporting and Data: Skilled in producing regular capacity reports that highlight actionable items, setting key thresholds, and initiating improvement plans.
• Certifications: ITIL certification preferred.

Desired Skills

• Strong analytical abilities and passion for data, with a commitment to promoting data-centric approaches.
• Familiarity with IT service management and observability best practices.
• Clear and concise communication, able to interface across organizational levels.

• Site & office project management and daily operations including inspections, handover, site measurements, project management
• Handling technical and engineering issues
• Overall project planning, scheduling, monitoring and updating to meet project completion targets
• Liaison and meeting with client's representatives, relevant authorities and consultants
• Site co-ordination, monitoring and report work progress
• Responsible for timely submission of reports and completion of projects including tender/submission with target dates
• Coordinate and monitor work progress at site including periodical site inspection and attending meetings during course of projects
• Conduct site check on the repair works, in accordance with approved methods and procedures proposed by the Qualified Person, specifications and instructions

Job Requirement:

• At least Diploma, Advanced Diploma, Bachelor’s Degree in Engineering (Electrical/Electronic), Engineering (Mechanical) or equivalent
• 0 - 2 Year(s) of experience in sales of products & services, preferably in Engineering Industry
• Good communication skills and networking skills
• Self-drive & motivated individual
• Salary will be paid based on experiences and qualifications

Must understand Singapore code of practise requirment

Good knowledge on Plumbing and sanitary

Good knowledge on Sewerage

Read and edit engineering drawing is essential

Some handson skills on instaalation and repair of plumbing system

Good QS knowledge and make progress report

Manage workers from diffrent conutries

The individual will have a strong background in designing, developing and testing complex hardware systems.

This position involves working across multiple phases of product development cycle, from design to implementation. He/she should be self-motivated, resourceful and proactive, able to work independently in a fast-paced environment and closely with multi-discipline professionals to support project or product development

Responsibilities

1. Design and simulate electronics circuitry, including microcontrollers, SoC, DDR, wire & wireless communication interface and power supply.
2. Circuit draft and schematic capture with popular EDA tools.
3. Perform prototype testing, system integration, debugging and troubleshooting to identify and resolve hardware related issues.
4. Generate documentations on design concepts, specifications, test reports and verification reports, etc.

Job Summary

We are looking for a motivated Assistant Engineer to join our team. You will be responsible for servicing, troubleshooting, and testing of gas detector, ensuring minimal disruption to customer operations. Training and professional development opportunities will be provided.

Job Description

• Servicing of Gas Detectors and other measuring equipment.
• Ability to trouble-shoot of different brand Gas Detectors and other measuring equipment.
• Testing of Gas Detectors and other measuring equipment.
• Coordinate with customers to ensure committed service work scopes are executed without business interruption.
• Certificates generation and Report generating on all service-related activities.
• Adhere to all legal, customers' and company's safety protocol, rules, and regulations, ensuring the safety of personnel, equipment and property, and housekeeping.

For this role, you will need to maintain a good relationship with customers to always achieve positive customers’ satisfaction. The Department Manager and/or Snr. Lead Engineer will assign ad-hoc tasks as and when required.

A team player and work closely with the technical team.

On-the-Job training will be provided, and in-house/principal training will be arranged for the successful hired.

Job Requirement

• Min. Nitec in Electrical/ Electronic Engineering discipline.
• Preferably with 1 year of working experience in Gas Detector servicing or maintenance. However, fresh candidates with no relevant experience are welcome to apply!
• Good communication and interpersonal skills.
• Willingness to learn. Good working attitude. A team player.
• Possessing a Class 3 driving license is a plus.

We regret to inform you that only shortlisted candidates will be contacted.

• Role :
• DeltaV system hardware and software engineering – Cabinet design, IO Allocation, IO Termination,
• Wiring Schedule, BOM, Heat and Power calculation.
• Proficient in working with traditional IOs and Electronic Marshalling using CHARMs.
• Development of control logic in Control Studio by analyzing control narratives, logic diagrams, P&IDand Cause and Effect matrices.
• HMI graphics configuration and testing using DeltaV Operate
• Performed on-site FAT, including loop checks and functionality tests.
• Conducted system audits for projects before shipment
• Analysis and testing of software tools such as Bulk Edit tool, Migration tool, Engineering Analyzer, Graphics Review tool

• Minimum 5+years of experience
• Experience with DevSecOps Tools such as SonarQube, Blackduck, AquaSec, Coverity etc.
• Familiar with Linux and Windows operating system
• Experience with monitoring and logging tools such as DynaTrace, ELK etc.
• Familiarity with Containers technologies such as Openshift, Tanzu, Docker is a plus.
• Strong understanding of best practices in using the DevOps Tools. Eg, Branching strategy, Artefact Management etc.

Are you passionate about bridging client needs with cutting-edge technology? Join our team as a Solutions Engineer, where you'll work closely with clients and our sales team to craft meaningful, customized IT solutions. Your role is all about connection – understanding client challenges, creating impactful solutions, and guiding them through the process as a trusted technology advisor.

#presales #technicalaccountmanager #salesengineer #solutionsconsultant

WHO YOU ARE IN ITG:

As a Solutions Engineer, you’ll be at the forefront of client engagement, designing solutions that truly resonate with their needs. From leading technical deep dives to preparing proposals and providing hands-on support through the entire sales cycle, you’ll play a vital role in helping clients achieve their goals.

WHO WE ARE LOOKING FOR:

• Technical Savvy: Experience in IT Operations and Security solutions, with knowledge of technologies.
• Solution-Focused Mindset: An ability to understand business challenges and design practical solutions.
• People Skills: Great communication skills, with a knack for explaining complex ideas clearly and confidently.
• Proactive Approach: You keep up with trends and look for ways to bring value to clients.
• Collaboration: You’re a team player who works well with clients, sales, and technical teams alike.
• Experience: With at least 5 years of experience in presales, solution architecture, or consulting within the IT field; certifications in relevant solutions are a plus!

WHY JOIN US AS A SOLUTIONS CONSULTANT:

• Purposeful Work: Your role directly impacts clients’ success and helps us deliver real-world solutions.
• Supportive Team: Collaborate with a passionate team that values your expertise.
• Room to Grow: Develop your skills in a role that encourages learning and career growth.
• Innovative Environment: Work on exciting projects that keep you at the forefront of tech.

WHAT YOU WILL BE DOING:

• Partnering with the sales team to deliver compelling solution presentations, demos, and technical insights.
• Listening to clients, understanding their unique challenges, and designing solutions that align with our technology offerings.
• Building proposals, pricing, and documentation tailored to each client’s needs.
• Leading workshops, proof-of-concept sessions, and assessments to validate solutions.
• Acting as a trusted advisor, developing deep client relationships that extend beyond the sale.
• Staying updated on industry trends to ensure we’re always bringing the best ideas to our clients.

If you’re ready to connect people with powerful technology solutions, we’d love to meet you. Be part of a team that values innovation, collaboration, and client success. Let's VENTURE together!

1. Degree in Building/Construction Studies/Civil & Structural Engineering/Geological Science or equivalent

2. Ensure full adherence to company policies on-site, particularly health and safety standards

3. Able to manage and control workers and monitor their work closely

4. Attend project site meetings with the clients, consultants, sub-contractors, suppliers, authorities, etc. and to ensure the smooth progress of the project

5. Supervise the collection of soil and rock samples and instrument installation works

6. Prepare reports from fieldwork eg. Borelogs, installation records and daily journals

7. Co-ordinating with materials suppliers and managing the delivery, quality and installation of materials

• Delivers pipe stress and other miscellaneous calculations efficiently and effectively manages multiple tasks independently and in a multi-disciplinary team.
• Utilises CAESAR II software as well as company proprietary Microsoft Excel spreadsheets as required. Conversant with relevant International Codes of Practice as well as engineering and industry standards
• Provide necessary sketches and guidance to piping designers or drafting team and verify that Piping requirements are reflected in the design. Ensure output is completed on time, on budget, and exceeding quality standards
• Assists in preparation of datasheets and checking of piping material take off.
• Assists in design reviews and participate in other discipline reviews if required. Ensures incorporation of all Piping-related review comments. Detailed review of drawings for scope and presentation, including checking for technical accuracy and adherence to company standards
• Adheres to and complies with engineering procedures and standards and provides constructive feedback for continuous improvement. Identifies potential applications for new processes and technologies to improve productivity and efficiency
• Ensures effective communication and interface between all disciplines for design and development.
• Participates in internal audits and investigations as required.
• Establishes and maintains effective working relationships internally. Engages with inter-discipline community and promotes networking and knowledge sharing.

REQUIREMENTS

• Bachelor’s or Master’s degree in mechanical engineering or equivalent engineering specialisation from an accredited university
• 5+ years professional engineering in the related field AutoCAD, Caesar II & Navisworks familiarity.
• Excellent technical communication (oral and written) skills with proven ability to present technical issues to design teams and project engineering teams.
• Self-starter and be able to work with minimal supervision, make sound decisions, take independent action, analyse problems, and provide focused solutions to assigned projects.
• Possess strong inter-personal and communication skills and be able to work well with people at all levels.

• Bachelor or Master’s degree in Computer Science/Electronics Engineering with minimum 5-10 years of experience in embedded software development
• Demonstrated experience in development of PLCs and/or Bus Couplers and/or IO modules for industrial automation applications
• Should have delivered at least 3 products from inception to release with quality
• Hands-on experience in developing prototype and design validation techniques
• Demonstrated programming experience with C and/or C++
• Experience in developing applications on VxWorks
• Hands-on experience with communication protocols (Modbus, EtherNet/IP, CAN, Serial)
• Experienced in solving complex system problems with systematic troubleshooting skills
• Preferred if the candidate has worked on PLC with CoDeSys environment
• Hands-on with GIT, IAR workbench, Drivers for HW peripherals and secure coding

Job Summary:

The Project Engineer is responsible for planning, coordinating, and executing engineering projects, ensuring they are completed on time, within budget, and to the required quality standards. This role involves working closely with project managers, engineering teams, and other departments to ensure successful project delivery. The Project Engineer will be involved in project planning, technical review, and site coordination, providing essential support throughout the project lifecycle.

Key Responsibilities:

• Project Planning and Coordination:Assist in defining project scope, objectives, and deliverables, ensuring alignment with client requirements and business goals.
  Develop and monitor project schedules, budgets, and work plans, using project management tools to track progress and ensure timely completion.
  Coordinate with engineering, procurement, and construction teams to ensure alignment on project milestones and deliverables.
  
• Technical Support and Design Review:Review and interpret technical drawings, specifications, and documentation to ensure engineering quality and compliance.
  Provide technical input to the design process, working closely with design teams to address any engineering challenges.
  Support project manager in evaluating design changes, assessing their impact on project schedules and budgets.
  
• Site Coordination and Quality Control:Conduct site visits as needed to monitor project progress, identify issues, and ensure compliance with design specifications and safety standards.
  Coordinate with contractors, vendors, and suppliers to ensure materials and equipment meet quality requirements and project specifications.
  Assist in conducting quality control inspections, ensuring that installations align with engineering and regulatory standards.
  
• Documentation and Reporting:Prepare and maintain project documentation, including status reports, meeting minutes, and technical documents.
  Provide regular updates to project managers on project progress, potential risks, and any adjustments needed to stay on track.
  Support procurement activities by reviewing material specifications and participating in vendor evaluations as necessary.
  

Qualifications and Experience:

• Bachelor’s degree in Engineering (Mechanical, Civil, Electrical, or a related field).
• 3-5 years of experience in a project engineering role, preferably in [specific industry, e.g., oil and gas, construction, manufacturing].
• Proficiency in project management software (e.g., MS Project, Primavera) and CAD software (e.g., AutoCAD).
• Familiarity with industry standards and codes relevant to engineering projects.

Job Role:-

(a) Image build management;

(b) Administration and configuration;

(c) End-user account management;

(d) End-user device hardening and lockdown;

(e) Trouble-shooting and problem resolution; and

(f) End-user briefings & awareness service.

Shall minimally support the following types of DESKTOP:

(a) Desktops;

(b) Notebooks;

(c) Mobile Devices (e.g. iPad, iPhone or equivalent);

(d) Video Conferencing Devices;

(e) IP Telephones;

(f) Printers, including multi-function devices (i.e. printers, scanners and fax devices); and

(g) Other peripherals (e.g. external hard drives, mouse, smart-card readers, monitors, docking stations).

Shall minimally support the following operating systems:

 Windows 7 and later versions of Windows;

 Apple iOS 9.x or later versions; and

 Android OS 5.x or later versions.

Minimum Requirement:

L1 Support Requirement

(a) Minimum one (1) year of DESKTOP Support, ICT End User Computing or Service Desk Agent experience;

(b) Ability to perform the daily DESKTOP Support operations with minimum supervision;

(c) Possess technical skills in supporting existing and new computing devices such as desktops,notebooks and mobile devices;

(d) Possess knowledge in IT networking and LAN to troubleshoot computer problems; and

(e) Possess at least one (1) of the following certifications:

 Microsoft Certified Solution Associate (MCSA) Win7/Win8 or equivalent;

 (ii) Microsoft Certified Technology Specialist (MCTS) in any discipline or equivalent; or

 (iii) CompTIA A+ 220-801/ 220-802, CompTIA PDI+ or equivalent.

L2 Support Requirement

(a) Minimum three (3) years of DESKTOP Support, ICT End User Computing or Service Desk Agent

experience with networking and system administration background;

(b) Ability to resolve incident escalated by Level 1 DESKTOP Support Engineers in confirming the

validity of the problem and seeking and researching for known solutions related to these more complex issues; and

(c) Possess at least one (1) of the following certification:

 Microsoft Certified Technology Specialist (MCTS) in Windows Client or equivalent;

 (ii) Microsoft Certified Solution Expert (MCSE) in one or more of the following: Desktop Infrastructure, Server Infrastructure, Communication or equivalent; or

 (iii) CompTIA A+ 220-801/ 220-802, CompTIA PDI+ or equivalent.