Total 39 quality assurance job vacancies in D16 Upper East Coast, Bedok, Eastwood, Kew Drive

Job Summary:

The Quality Technician will be responsible for ensuring the highest standards of quality and reliability are maintained throughout the production process. This role involves conducting thorough inspections, measurements, and tests to verify compliance with specifications and customer requirements. The Quality Technician will play a crucial role in the first article inspection of incoming Printed Circuit Boards (PCBs), conducting visual and measurement checks, performing kitting of components, and conducting outgoing quality checks post-assembly.

Additionally, this position involves generating detailed customer reports and maintaining equipment to ensure accurate and reliable testing.

Key Responsibilities:

• Perform first article inspection of all incoming Printed Circuit Boards to ensure compliance with specifications and quality standards.
• Conduct visual and measurement checks on PCBs to identify deviations from specifications and promptly reject or send for rework as necessary.
• Prepare components needed for PCB assembly through effective kitting processes.
• Conduct outgoing quality checks post-PCB assembly to identify and address issues such as shorts, opens, power ground shorts, and component damage.
• Generate comprehensive customer reports detailing inspection results and any relevant findings.
• Maintain measurement and microscope equipment in optimal working condition by following standard operating procedures and promptly requesting repairs when necessary.
• Collaborate with production teams to address quality concerns and implement corrective actions as needed.
• Continuously monitor and improve quality control processes to enhance efficiency and effectiveness.
• Adhere to all safety protocols and guidelines to ensure a safe working environment for all personnel.
• Document all quality-related activities and maintain accurate records for reference and analysis.

Qualifications and Skills:

• ITE OR Equivalent in Electrical / Electronics, Quality Assurance, or a related field preferred with at least one year work Experience.
• Proven experience in a quality control role within a manufacturing environment, preferably in electronics or PCB assembly.
• Strong attention to detail and ability to perform precise measurements and inspections.
• Proficiency in using measurement tools, microscopes, and other testing equipment
• Ability to work independently as well as part of a team, with a proactive approach to problem-solving.

Mission

• Plan and implement the Project Quality Management System (PQMS) activities within the project and organization.
• Plan and ensure the project Quality Control (QC) activities implementation
• Report Quality information and data about Project in line with Corporate Guidelines
• Act as focal point for quality related matters within the project and in liaison with external entities.
• Act as Auditor Lead for ISO matters.

Major Duty and Tasks

• Ensure the definition and implementation of the PQMS and the identification, preparation and distribution of needed Project Quality Plans and procedures in accordance with the Company and External Parties Quality Management System (QMS)
• Ensure that the integrity of the Company QMS is maintained when changes are made to the system for the project
• Ensure that the correct implementation of the Project QMS is checked and monitored through the planning of quality audits
• Ensure that the correct implementation of planned quality audits, taking in account all project processes, including the issue of relevant audit reports
• Ensure, within the project organization, the planning of activities aimed at promoting the applicable Contractual Quality Requirements
• Conduct external audit to Vendors and Subcontractors QMS and ISO requirements
• Ensure, within the project organization, the planning of activities aimed at promoting the applicable Contractual Quality Requirements
• Plan and allocate Quality resources to the various area of the project, managing them in liaison with involved Quality functions
• Support the Project Manager in relations with the Client and with the Authorities responsible for quality matters
• Participates to Project Management meetings, to ensure coordination between Quality activities and Project Management activities
• Ensure the preparation and issue of QC specifications for the works, coordinating and agreeing the checks by the Technical Departments and Client
• Ensure the issue of quality requirements to be incorporated, in the contractual documents, with Vendors and Subcontractors and organizations in charge of works
• Ensure the Site QC activities implementation, including the monitoring of QC management tool updating
• Ensure management of nonconformities
• Promote appropriate actions in order to prevent or eliminate potential non-conformities and their causes
• Ensure the management of Cost of Non Quality process
• Ensure knowledge and awareness of Quality requirements within the Project Team, also performing Quality Training activities
• Collect and analyse project quality data also to organize and lead the Project Quality Management Review
• Ensure the management of lessons learned process
• Ensure Customer satisfaction process implementation
• Report Project information and data to Company's Quality Manager by means of Corporate methodologies and tools and keep the Project Quality Reporting tools updated.
• Providing leadership, mentorship, and direction of all QA/QC personal.

Additional Requirements

• Ability to read PID’s and Isometric drawings.
• Understand NDT techniques.
• Experience with Ferrite and PMI techniques
• Knowledge of WPS/PQR activities
• Knowledge of Painting
• Familiar with AWS/ASME/ANSI codes and standards
• Experience with general Oilfield fabrication products
• Maintain the required test records and update accordingly.
• Conduct incoming and outgoing inspection activities such as inspecting the final output, comparing it to the requirements, and approving or rejecting the final products.
• Monitor the welding, NDT and etc activities.

Requirements:

• Diploma/Degree in relevant/related fields
• Min 10 years of QC inspection experience for Water, Oil and Gas fabrication
• Inspection Qualifications eg: CSWIP or equivalent
• Able to communicate with various level of people
• Good in verbal and written English
• General computer knowledge is essential (MS word, excel, powerpoint, MS outlook)
• Willing and able to travel overseas

Position Summary

Responsible for quality assurance and compliance check in software/turnkey system development and to maintain ISO9001 standards, etc. Will work with project teams to develop test methodologies, test plans, test cases and coordinate test activities for the mission-critical safety and security surveillance systems. Incumbent roles and responsibilities also include reviewing, implementing and auditing company-wide policies and processes for all departments to ensure that policies and procedures for all departments in the Company are adequate, up-to-date, complied with, that there are sufficient internal controls and checks and balances in place to minimise and/or manage risks to the organisation.

Main Responsibilities

• Plan and work with Project Managers/Product Managers on the quality processes for the entire project from requirements to installation and maintenance
• Provide QA/QC support, testing and quality audit to projects and functions assigned
• Provide Configuration Management, Release Management support to projects
• Contribute to the implementation of the organisation-wide quality goals
• Ensure compliance to all established, approved written procedures are in compliance with ISO9001 and CMMI Level 3-5
• Plan and conduct internal audits, liaise with external auditors, coordinate beween internal users, senior management and external parties
• Identificatio of and communication with consultants of audit preparation
• Provide administration support services
• Enhance document control system in term of change control and configuration management
• Conduct cross functional internal audit
• Integrate project management and quality management system
• Conduct gap analysis of current iQMS in meeting CMMI level 3 & 5
• Report project status and issues
• Manage and execute project as directed by Supervisor
• Conduct internal Audits ISO9001 and CMMI
• Conduct internal Quality Training
• Maintenance of ISO9001 and all Q&E documents
• Travelling maybe required from time to time

Other – Perform other duties as are requested from time to time

Skills and Experience

· Preferrably at least 1 year of relevant experience

· Candidate must be willing to work under tight project schedule

· Experience in quality management system experience. CMMI experience preferred

· Experience in establishing QMS

· Experience in software and system test using software test and management tools

· Analytical thinking, problem solving, value engineering, project management, team player

· Well-versed in:

• Microsoft Office / Project
• Capability Maturity Model Integration (CMMI)
• ISO 9001
• CMMI
• SDLC methodologies and application
• Oracle Primavera

Minimum Qualifications

· Min. Degree in Engineering, Science, Quality Management, or equivalent

Attributes

· Good technical writing and presentation skills

· Excellent written and verbal communication skills

· Critical thinking and problem-solving skills

· Strong interest and awareness of new technologies

· Proactive with good time-management skills

· Good interpersonal, analytical and communication skills;

· Ability to:

• Multi-task, prioritize activities, work independently and calmly under pressure
• Interact positively, clearly and professionally with peers, customers and vendors
• Anticipate and take proactive actions

The Ideal Candidate

· You possess big picture thinking and a willingness to learn and dive into unfamiliar systems and resolve complex issues both from a business and technical perspective

We are seeking an experienced, dedicated Quality Assurance & Quality Control Executive to join our derma laboratory department in Singapore.

In this position, you will maintain quality standards by approving incoming materials, in-process production, finished products, and recording the results and uphold the safety regulations of our company and supervise the production process to assure that all our products meet GMP quality expectation. Excellent communication and leadership skills are necessary, as well as a keen attention to detail.

What You will Do:

· Perform regular quality assessments on all incoming materials from vendors and outgoing products for delivery.

· Manage and qualify products and material quality to meet compliance and industry standards.

· Recommend improvements to the production process to ensure quality control.

· Document inspection outcomes by completing detailed reports and performance records.

· Resolve quality-related issues in a timely manner.

· Keeping inventory update of materials, documents, and data to meet GMP standards.

- Lay down procedure to implement GMP & GLP norms and ensure compliance.

- Maintain QC records.

· Manage operation needs to prepare for annual GMP audit.

· Approve all finished products by confirming specifications and conducting required tests.

· Return products for re-work if needed and complete documentation to confirm re-work.

· Document and update inspection results by completing reports and logs.

· Keep measurement equipment operating by following operating instructions and calling for repairs.

· Maintain safe work environment by following standards and procedures and complying with legal regulations.

- interpret and implement quality assurance standards and procedures.

- evaluate adequacy of quality assurance standards.

- devise sampling procedures and directions for recording and reporting quality data.

- review the implementation and efficiency of quality and inspection systems.

- plan, conduct and monitor testing and inspection of materials and products to ensure finished product quality.

- document internal audits and other quality assurance activities.

- investigate customer complaints and non-conformance issues.

- All related types of performance testing including stability test etc.

Please note that only shortlisted candidates will be notify.

Responsibilities:

• Ensure compliance with industry regulations and perform quality inspections.
• Conduct measurements and tests on products, calibrate equipment and identify production irregularities.
• Prepare, review and revise testing procedures or MSOP for the part’s measurement.
• Perform dimensional assessments of products to ensure dimensions meet drawing specifications.
• Document results, prepare inspection reports and perform simple data analysis.
• Follow up with Production on quality issues to resolution through corrective actions.
• Assist in NPI parts inspection, generate report and perform sample evaluation.
• Maintain equipment calibration according to metrology standards and monitor functionality.
• Prepare and update Work Instructions and conduct measuring equipment training.
• Ensure approval samples are properly identified and recorded in the Master list.
• Identify areas for quality control improvement.

Requirements:

• Possess relevant experience as a quality technician.
• Proficient in Microsoft applications, including Microsoft Excel and Word to prepare the inspection record.
• Capable of operating and programing automated measuring equipment (CMM, Optical Measuring equipment etc)
• Possess the ability to analyze and interpret technical information (understand GD&T, blueprint reading etc)
• Able to communicate effectively with both internal and external personnel.
• Able to work independently with minimal supervision.

Responsibilities:

• Picture taking of non-conformance part for Transit and Non-Transit audit for Asia manufacturing facilities and internal qualifications.
• Prepare and publish Transit and Non-Transit audit report for Asia manufacturing facilities.
• Prepare and publish internal qualification report.
• Collect and compile data as and when requested by QC department.
• Ensure quality record at QC/QA are properly filed, stored, identified and disposed per documented procedure.
• Assist in the process, distribute, upkeep and maintain quality management system documentation at Document Control Centre (DCC), if required.
• Perform data entry for incoming inspection records.
• Control and upkeep stationery for QA department.
• Observe safety and housekeeping at work area.

Requirement :

• Diploma Holder / NTC 2 or NTC 3
• At least 2 years of relevant experience
• Working in manufacturing environment will be preferred
• Able to work in a fast-paced environment
• 5 days work week (8.15am to 5.15pm)
• Transport pick-up at Bedok MRT station

Sr Manager, Membership & Quality Management

Star Alliance is the world’s largest airline alliance.

The vision of Star Alliance is “to be the leading global alliance for the high-value international traveler and the mission of the organization is “to contribute to the long-term profitability of its members beyond their capabilities.” The Star Alliance office in Singapore coordinates the global activities of the alliance including managing joint projects on behalf of its 26 member airlines.

Based in Singapore, the Senior Manager, Membership & Quality Management is a critical leadership position that will play a critical role in delivering the value provided by Star Alliance to the member airlines. This position requires a seasoned professional with a strong background in commercial, operational, and technical functions within the airline industry.

Job Summary

Membership

• Manage the Star Alliance Membership Portfolio of Full Star Alliance Members, Connecting and Intermodal Partners.
• Manage the implementation of business objectives and governance guidelines into day-to-day processes with the members.
• Prepare and conduct the Membership Liaison and Quality Committee, a key governance forum
• Management of Expert Communities in cross-functional business areas (Data analytics, Marketing/Brand, and commercial functions)
• Coordinating the full lifecycle management of Star Alliance members, from new carrier integrations, lifecycle, and exits of members.
• Planning membership entry and exit projects.
• Develop, implement, and maintain collaborative working procedures between Members and the Star Alliance management organization.
• Manage and develop the intra-alliance collaboration tools (Today: StarDesk), including Vendor, IT, procurement, implementation, and lifecycle management.

Business Development

• Manage the overall implementation of business-related compliance requirements for the Star Alliance Members.
• Manage the implementation and distribution of the annual release & publication of Star Alliance Core Values & Standards and the Customer Reference Guide

Quality Management

• Continuously monitor compliance adherence by Star Alliance members through central measurements and annual audits.
• Conduct the planning, organization, reporting and follow-up of member airline audits and passenger journey inspections.
• Continuous review and improvement of the Core Values & Standards, compliance management, and audit concept.

Your Profile

• University business degree, or equivalent.
• Minimum 5 years of relevant professional experience.
• Overall knowledge of the airline & aviation industry in strategic areas, airline corporate functions, quality management, and airline-industry related business functions.
• Advanced knowledge of airline partner and alliance management structures through all levels of collaboration.
• Effective communication and experienced in partner relationship management.
• Competent in negotiation and conflict management.
• Able to cope with time pressure, ability to work with speed, independently and in teams.
• Highly organized and self-motivated to meet critical deadlines by balancing and prioritizing multiple tasks.
• High service philosophy and professional working attitude with attention to detail and excellent follow-through.
• Excellent interpersonal skills & ability to interact appropriately with all levels of the organization.
• Experience in multiple stakeholder management an advantage.
• Able to travel worldwide.
• High level of proficiency in English is essential, as it is the sole language used for communication with Star Alliance Member Airlines and other external stakeholders.

We Offer

• Full-time position based in our Singapore office
• Travel Benefits
• Comprehensive medical & dental benefits

This is a unique opportunity for highly skilled professionals to apply their talent, creativity, and dedication to a global team focused on delivering value to frequent international travelers who travel on our member airlines.

If you believe you are the perfect candidate, then allow us to get to know you and submit your CV to [email protected].

· At least 10 years experience

· Willing to work on holidays/work on shifts/change of shift

· Able to work for long hours

· Can work between different locations

• Set detailed guidelines on what needs to be checked and what the quality standards are
• Update our Quality Management System (QMS) with incidents, fixes and improvements
• Audit our systems based on ISO 9001:2015 requirements
• Determine quality metrics for all manufacturing procedures
• Monitor the entire production cycle and perform regular tests to identify potential malfunctions as early as possible
• Inspect product materials and electrical systems for defects and durability
• Identify the root of technical issues and recommend fixes
• Prepare reports on malfunctions and corrective actions (e.g. number of defective raw materials per order)
• Review current blueprints and quality documentation
• Set and track quality assurance goals (e.g. reduce average turnaround time for quality checks by 20%)
• Coordinate with external quality assurance auditors and technicians to ensure legal compliance
• Work with internal teams to increase customer satisfaction by improving the quality of the products

To perform Quality Control functions within the Material Receiving, Label Control, Distribution and Production areas in order to assure material and products are sampled and released in compliance with agreed specifications and timelines.

Responsibilities:

Quality Control functions within Material Receiving:

• Perform incoming goods sampling, inspection and approval.
• Ensure any customer specific requirements have been carried out by Logistics during booking-in and Quality Control during the approval process.
• Sample materials upon customer request.
• Carry out expiry and status changes of materials upon request.
• Travel abroad when required to aid the inspection, approval and sampling of materials for Almac Clinical Services.
• Ensure Sampling areas are cleaned and perform area clears after sampling has been completed.
• Ensure Almac Clinical Services adherence to cGMPs, SOPs and Customer instructions through performance of job function.
• Monitor storage area environmental conditions.

Quality Control functions within Label Control and Distribution:

• Inspect and approve Clinical Labels prior to issuance to packaging operations, distribution and direct dispatch from Almac Clinical Services. Record results electronically.
• Perform electronic inventory transactions to make labels available to Production.
• Advise Label Control and Distribution personnel on accept / reject criteria and on general issues.
• Approve Label Verification projects used to perform a fully automated inspection of labels.
• Approve randomisation files for use by the label verification system.
• Apply and remove electronic holds on distribution orders.
• Perform verification checks on documentation and clinical material prior to distribution from Almac Clinical Services.
• Approve Depot Shipment paperwork.

Quality Control functions within Production:

• Perform regular in-process quality checks on products, processes, room layout and safety to ensure compliance with GMP and Almac Clinical Services procedures Perform end of operation documentation checks and associated electronic transactions.
• Advise Production personnel on accept/reject criteria and on general issues.
• Review log books and perform facility inspections.
• Instruct Production personnel on cleaning methods and perform area clearance checks, this includes the corridors and changing areas.
• Perform sampling and Inspection operations as requested.
• Perform calibration checks on balances and scales used in the Almac Clinical Services facility.
• Accompany Almac approved contractor when performing Environmental Monitoring.
• Travel abroad when required to aid the inspection of labelling operation.
• Perform inspection on JTM related activities e.g. printed clinical labels, labelled clinical materials and review JTM batch documents.

In General:

• Perform Destruction duties as required.
• Assist in client audits.
• Instruct relevant personnel on cleaning methos in the event of spillage.
• Monitor environmental conditions in storage and production areas. Alert QC Supervisor / Manager immediately when there is an excursion of environmental condition.
• Assist with the allocation and prioritising of duties for Materials Receiving, QC Label Control & Distribution and Production personnel.
• Check documentation for completeness and accuracy. Identify any deviations from written procedures and inform relevant personnel.
• Assist and deputise for the Quality Control Supervisor.
• Contribute to the review and writing of quality procedures, including the development of new SOPs and revision of existing SOPs.
• Assist with training and development of QC Materials Receiving, QC Label Control & Distribution and Production personnel.
• Attend meetings when required.

Criteria:

• Diploma in sciences or life sciences discipline
• Knowledge of GMP
• Excellent verbal and written communication skills
• Ability to demonstrate a logical approach to problem solving
• Ability to use initiative and to prioritise tasks
• Ability to work to consistent high standard under pressure
• Be willing to train others when required
• Ability to demonstrate strong attention to detail

Careers That Change Lives

This role will lead initial set up of Quality Systems for a new entity to meet local medical device regulations and China Good Manufacturing Practices.

A Day In The Life:

This role will Ensure products manufactured by contract manufacturer meet all defined specifications and are developed and manufactured in compliance with all applicable quality system requirements and provide leadership to work with different Medtronic entities and set up the strong relationship to support the implementation of Quality Systems for the new entity in implementing China localization strategy.

Primary Responsibilities

• Set up the Quality Systems to it meets Singapore, China and requirement countries requirement.
• Establishes quality programs and initiatives to ensure products and assemblies are developed and manufactured per applicable requirements.
• Establish strong supplier control and Quality oversight over suppliers and Medtronic entities.
• Driving continual and preventive improvement of quality management systems in supporting the conformity of process and product quality.
• Supports and develops systems for the identification, analysis, correction, and prevention of quality issues.
• Contributes quality expertise to product development and manufacturing transfers including working closely with suppliers to implement robust manufacturing processes and Quality oversight.
• Oversees and lead key quality systems processes to ensure its effectiveness which includes Design Control, Supplier Controls, Quality Planning, Document Controls, Training, Audits, Change Controls, Nonconformance CAPA, Manage External Requirement, etc.
• Leads the site audit readiness and manages, conducts and coordinates external (Singapore, China, ISO, etc.) audits.
• Take preventive actions to improve the compliance and effectiveness of Quality Management Systems by proactive learning from other sites and best practices from the industry.
• Provides QA support, participate and collaborate with Operating Units improvement program
• Works with local management team members in developing long and short-term quality goals and strategies.
• CAPA board memberParticipate in CAPA and board meetings to review the trending of all input sources and determine if any further action is needed
  Perform review on the CAPA investigation, action plan and effectiveness to determine if CAPA process requirement are fulfilled.
  
• Represents the new entities to collaborate with peers across all Operating Units for global quality initiatives and works closely with peers on similar quality concerns between Medtronic sites

Responsibilities

• Prepare QA/QC procedures, Project Quality Plan, Method Statement, checklist and inspection form with project team members
• Monitor daily site QA/QC activities, ensure that QA/QC procedures, Method Statement and Project Quality Plan is adhered by the project team members
• Conduct raw material inspection, site inspection, testing, post installation check out (PICO) and issue QA/QC inspection report
• Monitor and ensure all the tools and equipment are calibrated when it is due and update in Tools and Equipment List FY XXXX
• Investigate the cause of non-conformance with project team members and recommend corrective / preventive actions, if require to prevent recurrence
• Ensure that all audit findings on non-conformance findings / reports and punch lists are properly addressed and closed together with the client
• Ensure proper documentation and filing of QA/QC records
• Conduct internal quality audit based on project quality plan and client requirement
• Attend client QA/QC meeting
• Assist in preparation of Final Documentations for handover to clients

Qualifications and Work Experience

• Diploma in relevant engineering
• Accredited ISO 9001 internal auditor certificate is an advantage
• Good QA/QC knowledge on electrical, signal and communication inspection and testing
• Good knowledge on interpretation of electrical drawings
• Good interpersonal, analytical and problem-solving skill
• Able to work independently
• Good oral and written communication skills
• Good Microsoft office knowledge and skills

Job Description & Requirements

Overview:

In this role, you will be the expert in planning, implementing and ensuring compliance with ISO standards at all levels of the company. You will be required to maintain documentation, conduct internal training and audits pertaining to ISO standards adopted by the company. The ideal candidate should have a keen eye for detail, good written and communication skills and adopt a mindset of continuous improvement.

Responsibilities include:

• Assist in implementation of ISO and Halal standards (ISO 9001, ISO 22000)

• Plan and conduct bi-annual internal ISO audits

• Ensuring compliance and preparation for external audits

• Assist in and conduct in-house training of staff (e.g. personal hygiene and food safety, workplace safety, fire drill briefing and new employee onboarding)

• Conduct daily audit on personal hygiene, food quality, food hygiene and employee safety at central kitchen (including vehicles)

• Conduct personal hygiene, food quality, food hygiene and employee safety audit at all outlets (island-wide, transportation provided)

• Assist in product development projects (E.g. packaging materials, raw ingredients, processing equipment and etc.)

• Assist and develop SOPs and checklists for central kitchen and outlet

• Assist in application or renewal of food shop licences and Halal certification

• Any other ad-hoc duties as and when assigned by Management

Minimum qualifications

• Bachelor degree in Food Science, Food Technology, Culinary Science, Quality Assurance or related field

• Excellent command of the English language (written and spoken)

• Basic knowledge in FSMS, HACCP, QMS and Halal Certification

• Preferably 2 years working experience in QA or related field in F&B industry

Requirements

• Good communication and interpersonal skills

• Good team player

• Able to work within deadlines and well-organised

• Positive attitude and eager to learn

• Display strong initiative and able to work independently

• Thrive in a fast-paced environment and able to adapt quickly

• Perform quality control checks of all products to ensure that they meet the requirements
• Maintain the quality standards
• At least 3 years of relevant working experience in the food industry
• possess basic Teppanyaki cooking skills
• A good team player
• Assist in leading quality and food safety related audits

Job Summary

• To promote an effective quality programme includes identifying, coordinating and participating with relevant departments on quality and patient safety training needs, standards development, design and implementation of audit tools and risk management activities:
• Monitor current healthcare trends in quality, patient safety metrics and performance improvement practices;
• Keep abreast of appropriate regulatory agency requirements related to quality assurance and patient safety standards;
• Responsible for service excellence programmes with a synergistic working relationship with clinical quality;
• To initiate continuous service improvements through constant monitoring / surveys, audits and training.

Job Responsibilities

1. Manage the incidences, customer feedback / complaints and provide timely responses and effective preventive measures;
2. Identify and implement service, clinical quality and patient safety improvements to close service gaps. Measure and evaluate data to determine the ultimate impact of the programs and initiatives;
3. Develop / Conduct training programmes to improve service standards and develop a culture of customer centric services;
4. Maintain statistics on Quality Indicators eg Productivity, Episodes & Unique Beneficiary data, Customer Service Survey Data (including incidents, feedback, compliments, complaints). Prepare documents for management reporting as required;
5. Assist to develop, implement and review policies and procedures relating to quality management functions for standardisation and compliance to quality standards;
6. Maintain an inventory of all policies and procedures within the organisation and ensure compliance to ISO 9001 standards;
7. Work with consultants and internal customers to achieve and maintain certification i.e. ISO 9001; Bizsafe, DPTM, etc.
8. Maintain external correspondences including MOH / AIC, ensure all correspondences are tracked.
9. Timely execution / submission of Service Excellence awards and external awards;
10. Any other tasks as assigned by the Manager / CEO.

Job Requirements

• Minimum Diploma in a relevant discipline, preferably Degree in any discipline
• Minimum 1 – 3 years experience in customer service, preferably in the Healthcare industry;
• Have a background in quality management and / or service excellence programmes;
• Data protection officer (DPO) experience is highly advantageous;
• Customer service training experience would be advantageous.
• Good communication (oral and written) skills;
• Resourceful and self-directed;
• Team player;
• Leadership qualities;
• Good PC skills especially Word, Excel and Powerpoint;
• Enjoy working and helping people at all levels;
• Ability to work in a fast-paced environment;
• Knowledge of statutory regulations and quidelines pertaining to all aspects of healthcare.

Interested applicants are invited to send in their detailed resumes, stating current and expected salary via APPLY NOW.

Only shortlisted candidates will be notified.