Are you experienced in negotiating and executing commercial trade and supply and distribution contracts and deliverables? Are you skilled in managing both supply and distribution contacts with counter parties and partners? Are you looking to enter a dynamic and growing renewable energy sector? Then we have role for you.

About AECO:

AECO Pacific Group provides the Power Choice and AECO Energy brands of electricity brokerage and consulting services. We have been operating in Australia and Singapore for over 15 years. We service deregulated electricity markets, we provide businesses Software as a service, business services, information services, and procurement services for electricity contracts in a dynamic and changing market. We help businesses save time and money by using our technology, market knowledge and information to allow them to source their energy needs in a more effective and efficient manner.

The Role:

AECO is seeking an experienced contracts and commercial manger to negotiate, manage and deliver AECO’s growing set of positions and contracts in our renewable energy division and manage and deliver our commercial partnerships for distribution for renewables and non-renewables.

You will have significant commercial experience trade ranging from negotiating contracts with counterparties and supporting sales and procurement teams through to managing the execution and delivery of those bilateral contracts. Working closely with our legal, sales and procurement teams you will facilitate the delivery of commercial contracts and manage end-to-end commercial risk and profitability. You will manage our register of counterparties and supervise our contract book of deliverables and obligations across a range of assets and services.

You will also manage our distribution and partnership program, managing the contract delivery and compliance and qualification program for our AECO Parter program. The AECO Partner program operations in Australia, Philippines and soon Singapore and will manager a large number of distribution agents and partners. You will be responsible to manage the commercial compliance and obligations of this program and other contracts of AECO.

Ideally you will be legally trained and have experience in managing and delivering on contracts in a face paced commercial environment.

Experience in the services or commodities business would be advantageous.

Responsibilities:

· Renewable Contracts Management

· AECO Partner Program Commercial Management.

· Service and brokerage Distribution agreement management

· Contracts Negotiation of Legal Terms

· Commercial Risk

· Contractual dispute management and resolution.

Requirements:

· Minimum 5 years of experience in commercial contracts management.

· Experience in managing trade or brokerage contracts and general commercial.

· Legal or contract management qualifications or similar experience. (Law degree is not require although would be preferred).

· Fluent in Mandarin, and English (written and spoken) as some contracts will be in mandarin with Chinese counter parties.

· Technology savvy with experience in working with MS teams, Excel and advanced MS word.

· Experience in working in a multi-cultural work environment.

Job location:

· Singapore – Central Bugis

Spaceman is the leader in space saving furniture, our products bring joy to people's lives, and that makes our work very satisfying.

We have a friendly team working from a conservation shophouse in buzzy Jalan Besar, close to multiple MRT and bus stops and lots of great lunch options.

We are looking for a new Sales Operations Executive to work with the Sales Operations Manager:

- Respond to customer enquiries by phone, online and WhatsApp

- Process customer orders

- Issue orders to suppliers in Italy

- Plan shipments with our freight provider

- Follow up with customers with balances to pay

- Coordinate deliveries with delivery team/warehouse

- Handle customer feedback

You will be diligent, with good attention. Your role is important to ensuring the smooth running of the company and to customer's having a great experience so we are looking foir someone who will take pride in their work.

Our client is a Global MNC, one of the leading players in the IT sector. Due to business needs, they are now recruiting a Customer Service Manager to be part of their team for ongoing transformation projects. They are located in the East – easily accessible.

Responsibilities:

• Act as the company’s primary liaison for customer communications
• Collaborate with the Quoting Specialist to ensure the timely provision of pricing information
• Facilitate the coordination of significant global bidding processes within the defined timelines
• Oversee the key performance indicators (KPIs) and service level agreements (SLAs), while also assisting to address any service level concerns.
• Ensure the timely delivery of tracking/business reports to the various customers
• Collaborate with both customers/vendors to resolve process-related matters
• Maintain/Develop daily customers’ relationships via email, phone, or in-person interactions
• Identify area of improvement to enhance operational efficiency
• Work alongside various stakeholders to conceptualize/execute new initiatives for the various customers
• Keep customers well-informed about their order/query statuses, and prioritize their needs accordingly
• Oversee the submission of accurate forecasts, ensuring timely submission
• Participate in the necessary internal/external product training sessions
• All other adhoc duties as assigned

Requirements:

• Minimum Diploma in any field of studies
• Minimum 3 years of relevant Customer Service/Sales Support experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

RecruitPedia Pte Ltd

EA License No: 19C9682

EA Personnel No: R22104689 (Lim Yu Xun, Acer)

Job Description & Requirements

1. Ensure that the Inspection department approves fittings, ducts, water pipes, and other accessories before the installation begins.
2. Deliver all tools required for the fitting including power tools, hand tools, scaffolding, and ladder on time and in the exact numbers as mentioned in the list.
3. Prepare, apply, and get approval for the HVAC shop drawings, work method statement, MEP-coordination drawing, and project specification from the head engineer.
4. Coordinate installation schedule with team members and other departments working on the project.
5. Monitor site activities and make sure all rules and regulations are followed. Making reports on daily progress made at work and ensuring it reaches the superiors.
6. Ensure safe construction of heating, ventilation, and air conditioning maintenance according to rules and regulations set by the safety policy manual by the company. They will have to ensure the protection and safety equipment is 100 per cent tried and tested for safe use.
7. Arrange labor and other professionals including pipe fitter, duct fitter and assistant duct fitter. They also act as a supervisor for the installation and maintenance project.
8. Additional responsibilities include having to arrange for the safety gear and equipment they need to do their work.
9. Documentation of the Conduct Testing inspection process for a variety of tasks including the light test for ducts, underground chilled water piping system, and hydro test.
10. Attending weekly and monthly meetings held by the project manager and QC supervisor to talk about the project updates and completion.
11. Assisting the commission team during the testing, balancing, and adjusting phases of air and hydronic fitting

Planning Engineer /Project Engineer/Project Manager

- Civil / Building / Interior Design Project Coordinator

Senior Project Engineer (Civil/Building) - $4.5K-$6.5K

Develop, maintain and manage working relationships with clients and all related parties.

Manage and implement overall project.

Coordinate with Project Manager on project matters

Supervise and provide advice to junior Project Engineer(s)

Check working drawing, identify discrepancies for resolution

Keeping track on variation and claims of contract

Perform project cost review on a regular basis and on identified areas.

Plan and manage project schedule to ensure timely delivery.

Perform incoming inspection on project materials delivered on site by suppliers or vendors.

Site coordination with subcontractors, supervisors and clients.

Ad-hoc duties as assigned by superior(s).

Job Requirements

Degree in Civil & Structural Engineering (Certificates must be recognized by PE Board).

Possess skills, knowledge and ability to supervise and manage project effectively

Independent, resulted-oriented and self-driven team player with good communication skills

Class 3 driving license will be added advantage.

Asst Project Manager/Project Manager ($5.5K-$7.5K)

Reporting to senior management, you will have overall responsibility for the effective implementation and successful completion of construction projects undertaken by the Group within schedule, cost and quality.

You will liaise closely with subcontractors, architects, consultants and authorities.

Set guidelines and provide expertise and supervision to the team.

You will effectively manage each phase of the project from design to completion and ensure efficient use of resources and enhance cost-effectiveness.

Requirements

Candidates must possess a Degree in Civil Engineering with at least 5 years relevant working experience in a managerial position.

Other pre-requisites are excellent team spirit, strong technical competence, good interpersonal skills and with a "can-do" attitude.

Planning Engineer (Civil/Interior/Building) Responsibilities

· Developing and preparing Tender Plans, Pre-construction programs / Labor Histograms .

· Develop Baseline Program including EPS, OBS, WBS, Phasing / Zoning Strategy Plan and Key Dates/ Milestones, of the project assuring that the Program is fulfilling all the contractual requirements.

· Detailed Planning & scheduling for various stages of the projects that involved works related to various disciplines such as Contracts, Engineering ,Procurement and Construction

· Assigning Recourses to the project, monitoring the resources allocation and taking actions if there are any conflicts or peaks.

· Developing Cost Breakdown Structure and produce the project cash flow, making sure that the project is always within the budget / Cost control.

· Proactively monitoring the overall Work progress & Contractors Performance.

· Review the progress status reports of all the contractors on board.

· Prepare and issue monthly reports of project progress.

· Update & Monitor the overall Baseline Schedule & Key Dates.

· Preparation and updating of S-Curves, Resources Histogram and monthly Cash Flow.

· Managing the program’s Resources Histograms, monitoring the progress against Planned Figures and realized benefits as the program progresses.

· Responsible for supporting the Senior Project Manager, highlighting the areas of concerns, Issues or order to take corrective actions and implementing the preventive actions in order to avoid similar issues in the future.

· Review of major scope changes, ensuring that any impact on time is assessed.

· Responsible for assessing time extension requests and provide recommendations against the same.

· Travel to the site offices for visiting the projects / updating the progress when its needed

· Preparation of Time Impact Analysis

· Recognised qualification in Building Services Engineering or other appropriate engineering subject is preferred. Candidates without formal engineering qualifications may be considered if they have acquired sufficient experience (minimum 4 years in the role of a relevant construction management position) to demonstrate competence in the skills necessary to fulfil the role.

· Membership of professional body preferred

· Computer literate – Prima Vera/Microsoft Office

· 4 years of industry relevant experience

Project Coordinator

To manage projects by supervising and coordinating the site activities

Monitoring of work progress, attending project meetings, liaising with clients and consultants

Assist Project Manager in carrying out all shop drawings, method statements submission

Ensures the timely preparation of project progress reports, inspection records, handover records, defects list etc.

Record all defects of works, ensure proper documentation for all variation orders and others

Ability to complete and hand over projects within tight timeline and quality expectation

To make pro-active response on site problems and resolved immediately with the Project team

To ensure all aspect of QA and QC matters

Observe proper construction safety measures and ensure safety compliance at site

Requirements:

Minimum Diploma Holder or other relevant qualifications

Min 3 years of relevant working experience in interior fit-out works or construction field is required

Able to work independently and under tight schedule

Good project coordination and management skill

Able to read architectural & technical drawings thus translates to construction activities

Good working knowledge of MS Office and Outlook

Job Description & Requirements

1. Ensure that the Inspection department approves fittings, ducts, water pipes, and other accessories before the installation begins.
2. Deliver all tools required for the fitting including power tools, hand tools, scaffolding, and ladder on time and in the exact numbers as mentioned in the list.
3. Prepare, apply, and get approval for the HVAC shop drawings, work method statement, MEP-coordination drawing, and project specification from the head engineer.
4. Coordinate installation schedule with team members and other departments working on the project.
5. Monitor site activities and make sure all rules and regulations are followed. Making reports on daily progress made at work and ensuring it reaches the superiors.
6. Ensure safe construction of heating, ventilation, and air conditioning maintenance according to rules and regulations set by the safety policy manual by the company. They will have to ensure the protection and safety equipment is 100 per cent tried and tested for safe use.
7. Arrange labor and other professionals including pipe fitter, duct fitter and assistant duct fitter. They also act as a supervisor for the installation and maintenance project.
8. Additional responsibilities include having to arrange for the safety gear and equipment they need to do their work.
9. Documentation of the Conduct Testing inspection process for a variety of tasks including the light test for ducts, underground chilled water piping system, and hydro test.
10. Attending weekly and monthly meetings held by the project manager and QC supervisor to talk about the project updates and completion.
11. Assisting the commission team during the testing, balancing, and adjusting phases of air and hydronic fitting

• Take the lead in driving IT service maturity and information security risk management with your strong stakeholder management skills
• Flat structure with flexibility and autonomy
• Fast paced environment – established Maritime MNC

Key Responsibilities:

• Govern cyber information risk management and compliance, including risk documentation and remediation.
• Ensure alignment with industry frameworks and regulations such as NIST, CIS Controls, and BIMCO.
• Manage audits and maintain compliance with regulations, overseeing access rights.
• Lead IT service, application, and vendor management, coordinating with business partners to drive enhancements.
• Oversee IT problem management and establish SOPs for improved ecosystem management.
• Collaborate with stakeholders to consolidate vendors and enhance procurement processes.
• Support project handover and change advisory board discussions.

Qualifications & Experience:

• Minimum qualification in Information Systems or Computer Science.
• Minimum 7 years of experience in IT Service Management, Risk Management, and Governance.
• Proficiency in managing IT risk registers, problem management, and vendor relationships.
• Solid understanding of technical IT aspects including cyber, cloud computing, and infrastructure.
• ITIL Foundation Certified and experienced in building capabilities within smaller teams.

If you are interested in the above position or other cyber security or IT compliance positions, please kindly send your updated CV to [email protected].
*Due to high volume of applications, only shortlisted applicants will be contacted.*

Reg No.R23112660
BeathChapman Pte Ltd
Licence no. 16S8112

Responsibilities:

• Control, manage and oversee claims and customer services delivery for products distributed and serviced in the SAP region ensuring all contracted service levels and KPI’s are met
• Manage all Governance Meetings with the Service Partner, ensure that there are no data breaches and that all agreed processes are met
• Manage all complaints received from any stakeholder, ensure that they are resolved and reported with full service recovery in place
• Update Brokers and Agents on any enquiries received regarding claims, and carry out regular reviews of all pending claims cases and ensure process improvements are made aware to Service Partner
• Act as the key point in the SAP region for all new product launches, projects and on-boarding of new customer groups
• Provide training to the Service Partner for customer service skills, claims adjudication protocols and product knowledge including validation testing and service skills
• Adjudicate claims and provide guidance on claims assessment to the Service Partner
• Deliver performance reports as required by the business
• Carry out claims analysis in order to present key statistics and information to the key stakeholders
• Ensure claims referred to Global Claims Control (GCC) are managed within 24 hours of receipt; provide approval and decline decisions in accordance with policy wording; provide additional guidance where more information is required
• Work closely with Service Partner and management of the adherence to customer service protocols whether by voice or in writing to the customer and/or agent in line with agreed processes and meeting all the agreed SLA’s
• Relationship management – building a strong relationship with the key staff within the Service Partner
• KPI Reporting for the month delivered by the 10th day of the month following
• Demonstrating the ability to handle commercial decisions as needed to respond to customer issues

Requirements:

• Account servicing in insurance sector is a must
• Strong customer service skills
• Confidence in decision making
• Ability to work on own initiative
• Positive work ethic

We apologize that only shortlisted candidates will be contacted. Thank you

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E

EA Registration No. R1653100 (Goh Jia Zhen Crystal)

Customer Experience

• To build service relationships with clients.
• Single point of contract (SPOC) on operations matters.
• Oversee day-to-day fault management for critical/esclated incidents (24x7 on escalation call).
• Take ownership in handling and managing fault outages.
• Provide regular updates and ensure timely fault resolution for critical/escalated incident.
• Investigate outages and prepare RFO with recommendation on corrective and improvement action plans.
• Overseeing the entire planned maintenance cycle for customer's critical services.
• Develop customized processes and support to meet customers' special needs.

Service Level

• To manage the performance of services to clients as agreed in the contract and ensure that the Service Levels are achieved.
• Conduct monthly network performance review that basically covers the following:
• Previous meeting minutes.
• Present monthly network availability report.
• Develop improvement plan on prolong outages, found no fault, repeated fault, chronic problem, etc.
• Update or review any improvement plan.
• Recommend network enhancement initiatives.

Service Improvement

• Continuously look for new ways to improve the technical and customer relationship grade of services to improve customer satisfaction.

Skills for Success:

• Diploma / Degree in Computer Science / Engineering or equivalent.
• 2-3 years in the Telecommunications industry in the Operational and/or Service Delivery field.
• Knowledge in Network Protocol and Networking WAN technologies(e.g.: Network Protocol: OSPF, BGP, etc).
  (e.g.: WAN technologies: Leased Line, MPLS, VPN, Internet, Metho Ethernet, SD WAN, NFV, Clouds, Security etc).
  
• ITIL v3 Foundations certification.
• CCNA and Lean Six Sigma is an added advantage.
• Experience in corporate teleommunications and networking are added advantage.
• Service management experience preferred.
• Experience in customer service environment.
• Have a passion for customer service and possess excellent customer handling skills.
• Possess commercial and business awareness.
• Possess interpersonal and communication skills in a multicultural environment.
• Good at planning and organization.
• Independent and capable of decision making and problem solving.
• Highly motivated and able to work independently under pressure.
• Good communication and written skills in English.
• Good in report writing and presentation skill.

Position Summary :

This role is responsible for overall customer service function in Asia.

Role and Responsibilities

• Develop and implement Regional Customer Service strategy and People Development Plan including succession plans and/or organization changes to achieve department's sustainability and meet business needs.

• Develop CS management performance metrics to manage and lead the day-to-day Customer Service responsibilities including monitoring of all deliveries, month-end activities, cross-functional alignment, and communication.

• Maintain strong engagement with stakeholders to ensure conformance to order delivery, fulfilment

and customer satisfaction needed for business success.

• Regular engagement with Global Customer Service to maintain Global-Regional alignment.

• Manage back-orders and/or impact of supply interruptions on customers, provide timely updates and communications to customers by working together with internal and external stakeholders.

• Subject matter expert for all current and future systems and processes used in the Order-To-Cash

(OTC) and Master Data (MD) environment in APAC.

• Tracks key performance metrics, customer service performance data, and generates improvement

opportunities.

• To drive process improvements using data analytics and influence improvements across the

organization.

• Preparing and presenting monthly, quarterly, and annual reports of operations.

• Create a common framework and set of protocols for how we manage customers to support Sales.

• Responsible for Customer Service Team's actions to resolve any customer claims or complaints,

including processing customer returns or credit notes and follow up with logistics / quality for

resolution.

Job Requirements

• Bachelor’s degree in supply chain and or related field

• At least 8-10 years of relevant managerial working experience in a Manufacturing environment

• Knowledge of customer service, trade incoterms and customs procedures

• Knowledge of ERP system

• English -Excellent verbal and written communication skills for handling English speaking people

• Good Interpersonal, Communication, analytical and management skills

• A good team player and positive attitude

• Willing to take new challenges and make a difference.

• Willing to travel within Asia Pacific

Responsibilities

• Control, manage and oversee claims and customer services delivery for products distributed and serviced in the SAP region ensuring all contracted service levels and KPI’s are met
• Manage all Governance Meetings with the Service Partner
• Ensure that there are no data breaches and that all agreed processes are met by the Service Partner
• Manage all complaints received from any stakeholder, ensure that they are resolved and reported with full service recovery in place
• Update Brokers and Agents on any enquiries received regarding claims
• Carry out regular reviews of all pending claims cases and ensure process improvements are put in place
• Ensure that the Service Partner is fully aware, and have embedded, any changes in guidelines, product changes and process updates
• Support and where necessary, manage Agent and Broker meetings
• Act as the key point in the SAP region for all new product launches, projects and on-boarding of new customer groups
• Provide training to the Service Partner for customer service skills, claims adjudication protocols and product knowledge including validation testing and service skills
• Adjudicate claims and provide guidance on claims assessment to the Service Partner
• Deliver performance reports as required by the business
• Carry out claims analysis in order to present key statistics and information to the key stakeholders
• Ensure claims referred to Global Claims Control (GCC) are managed within 24 hours of receipt; provide approval and decline decisions in accordance with policy wording; provide additional guidance where more information is required
• Work closely with the Service Partner to assist in delivering customer service standards in line with their contractual obligations
• Oversight and management of the adherence to customer service protocols whether by voice or in writing to the customer and/or agent in line with agreed processes
• Relationship management – building a strong relationship with the key staff within the Service Partner
• KPI Reporting for the month delivered by the 10th day of the month following
• Excellent service delivery from the Service Partner – meeting all the agreed SLA’s
• Demonstrating the ability to handle commercial decisions as needed to respond to customer issues

Requirements

• Account servicing in insurance sector is a must
• Strong customer service skills
• Confidence in decision making
• Ability to work on own initiative
• Positive work ethic

We apologize that only shortlisted candidates will be contacted. Thank you

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E

EA License No. 01C4394 • EA Registration No. R1653100 (Goh Jia Zhen Crystal)

Job Description & Requirements

1. Ensure that the Inspection department approves fittings, ducts, water pipes, and other accessories before the installation begins.
2. Deliver all tools required for the fitting including power tools, hand tools, scaffolding, and ladder on time and in the exact numbers as mentioned in the list.
3. Prepare, apply, and get approval for the HVAC shop drawings, work method statement, MEP-coordination drawing, and project specification from the head engineer.
4. Coordinate installation schedule with team members and other departments working on the project.
5. Monitor site activities and make sure all rules and regulations are followed. Making reports on daily progress made at work and ensuring it reaches the superiors.
6. Ensure safe construction of heating, ventilation, and air conditioning maintenance according to rules and regulations set by the safety policy manual by the company. They will have to ensure the protection and safety equipment is 100 per cent tried and tested for safe use.
7. Arrange labor and other professionals including pipe fitter, duct fitter and assistant duct fitter. They also act as a supervisor for the installation and maintenance project.
8. Additional responsibilities include having to arrange for the safety gear and equipment they need to do their work.
9. Documentation of the Conduct Testing inspection process for a variety of tasks including the light test for ducts, underground chilled water piping system, and hydro test.
10. Attending weekly and monthly meetings held by the project manager and QC supervisor to talk about the project updates and completion.
11. Assisting the commission team during the testing, balancing, and adjusting phases of air and hydronic fitting

Responsibilities:

• Meet monthly and yearly sales and EBT targets by effectively implementing service sales strategies and tactics.
• Engage with current clients to generate leads and convert them into orders.
• Enhance revenue growth and profitability by promoting and selling service solutions.
• Introduce and advocate service concepts to our established customer base.
• Collaborate with cross-functional teams (e.g., Application Engineering, Software Development) to deliver technical solutions meeting client needs.
• Work with the service business unit colleagues to devise obsolescence management and implementation plans with clients.
• Monitor customer feedback and Net Promoter Scores, initiating discussions as necessary to enhance service quality.
• Ensure accurate data maintenance in global tools such as Salesforce and SharePoint.
• Discuss and invoice billable incident tickets promptly with clients.
• Serve as the primary point of contact for escalation management within the company and client organization.
• Lead sales negotiations and see them through to closure.
• Develop and renew Service Level Agreements (SLAs) as needed.
• Cultivate enduring customer relationships.

Requirements:

• Diploma in Engineering or related field with a minimum of 2 years of sales experience.

You may email your resume to [email protected] for more information.

Regret to inform you that only shortlisted candidates will be contacted by our consultants.

Align Recruitment Pte Ltd (20C0253)

Pan Hong (Reg No. R2094728)

Responsibilities:

• Manage and oversee the technical aspects of security system projects, specifically CCTV systems.
• Lead and supervise a team of technicians and engineers in the installation, maintenance, and troubleshooting of CCTV systems.
• Collaborate with clients to understand their security requirements and provide customized solutions.
• Conduct site surveys and assessments to determine optimal locations for CCTV cameras and equipment.
• Design and develop CCTV system architectures and infrastructure.
• Ensure compliance with industry standards and regulations in the implementation of security systems.
• Provide technical support and guidance to clients and internal teams.
• Manage project timelines, budgets, and resources to ensure successful project completion.

Requirements:

• Bachelor’s degree in Electronics Engineering or related field.
• With 6 or more years working experience in the Security Industry.
• Prior experience in handling at least 5 or more engineers.

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume or send to [email protected]

EA License No: 13C6305

Reg. No.: R1981808

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Responsibilities:

• Manage and develop the maintenance and service personnel.
• Oversee and procure maintenance agreements.
• Establish a schedule for maintenance tasks.
• Develop quotes and tenders for service maintenance.
• Determine necessary tasks for maintenance sites through regular inspections and obtain input from site supervisors.
• In charge of checking in with clients on maintenance tasks.
• Compile and distribute customer feedback to the authorised staff members.
• Assure timely attention to customer feedback.

Requirements:

• Min Diploma in Mechanical Engineering, Electrical engineering, or equivalent.
• At least of 5 years' working experience in the ACMV field.
• Able to lead a team
• Good interpersonal skills

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Our Client is a leader in the Environmental Service industry in Singapore. Due to their current expansion plan, they are looking for a HR Manager to join their team, in hopes of developing the current high performing team. They are located in the West.

Responsibilities

• Engage with department managers to align job descriptions with organizational goals.
• Establish and manage recruitment policies, processes, and channels.
• Lead talent acquisition, including sourcing, interviews, and selection.
• Develop and enhance onboarding programs for new hires.
• Manage performance, compensation, and benefits.
• Ensure compliance with regulatory requirements.
• Oversee payroll operations and reporting.
• Develop and implement performance management policies.
• Facilitate annual performance reviews and promotions.
• Develop and review learning and development policies.
• Monitor training budget and program effectiveness.
• Facilitate career development pathways.
• Organize staff communication and engagement initiatives.
• Measure staff engagement and identify areas for improvement.
• Manage HR technology adoption and reporting.
• Lead HR projects, such as competency development and digitalization.
• Oversee general office administration.
• Any Ad-hoc duty as given

Requirements

• Min Degree in HR or Relevant Discipline
• Min 5-year HR Generalist related experience and strong in recruitment
• Good Knowledge in employment/manpower regulations
• Good understanding in government schemes and industry/HR practices

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R21103987 (Yan Yongmao)

Our client is a Global MNC, one of the leading players in the IT sector. Due to business needs, they are now recruiting a Customer Service Manager to be part of their team for ongoing transformation projects. They are located in the East – easily accessible.

Responsibilities:

• Act as the company’s primary liaison for customer communications
• Collaborate with the Quoting Specialist to ensure the timely provision of pricing information
• Facilitate the coordination of significant global bidding processes within the defined timelines
• Oversee the key performance indicators (KPIs) and service level agreements (SLAs), while also assisting to address any service level concerns.
• Ensure the timely delivery of tracking/business reports to the various customers
• Collaborate with both customers/vendors to resolve process-related matters
• Maintain/Develop daily customers’ relationships via email, phone, or in-person interactions
• Identify area of improvement to enhance operational efficiency
• Work alongside various stakeholders to conceptualize/execute new initiatives for the various customers
• Keep customers well-informed about their order/query statuses, and prioritize their needs accordingly
• Oversee the submission of accurate forecasts, ensuring timely submission
• Participate in the necessary internal/external product training sessions
• All other adhoc duties as assigned

Requirements:

• Minimum Diploma in any field of studies
• Minimum 3 years of relevant Customer Service/Sales Support experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

RecruitPedia Pte Ltd

EA License No: 19C9682

EA Personnel No: R22104689 (Lim Yu Xun, Acer)

Our Client is a Real Estate MNC. Due to their current expansion plan, they are looking for a Mechanical Engineer to join their team, in hopes of developing the current high performing team. They are located in the Central.

Responsibilities

• Manage defects management, rectification, testing, and commissioning activities with stakeholders and contractors.
• Review and plan maintenance and operation of M&E systems and building services to ensure compliance with requirements.
• Prepare annual budgets for operating and capital expenditures for improvement works.
• Supervise and manage engineering term contractors to ensure contractual service standards are met.
• Prepare tender exercises for contract renewals, improvements, and major repair works.
• Implement and manage energy, water efficiency, and sustainability measures.
• Supervising engineering and technicians for day-to-day operation
• Provide technical advice to FM and Leasing Manager on operation requirements.
• Address requests and feedback from tenants and customers.
• Perform any other duties as assigned.

Requirement

• Min Diploma in Engineering, Building Services or equivalent
• Min 7 years of building management, maintenance and operation of M&E systems and equipment work experience in related industries
• Familiar with local maintenance standards such as the Singapore code of practices, Singapore Standards, Green Mark requirements
• Experience and knowledge in Grade A or high-end developments will be added bonus.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R21103987 (Yan Yongmao)

Sport Programme Manager
Industry: Sports & Fitness Service Provider for Government Agencies, Schools as well as Corporate Companies.
Working days: Mon - Fri
Working Hours: 930am - 6pm (On standby to acknowledge messages after working hours when necessary)
Working location: Ubi
Salary: $3,500 to $5,000

Interested applicants can also send your resume to

WA:+65 8151 4682 (Ms Angel) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

LIEW ONN KEE REG NO : R22108518

THE SUPREME HR ADVISORY EA NO:14C7279

Job Responsibilities:

• Planning and executing health and fitness activities in workplaces for working adults
• Conduct regular venue visits/audits
• Content creation for festive/thematic activities
• Maintain close communication with stakeholders
• Ability to work with both in-house and external providers to ensure project success
• Monitor KPIs to ensure delivery of key project outcomes
• Generate monthly report for stakeholders
• Responsible for acknowledging messages in the HWE Facil group chat, triggering BAP cancellations and informing HPB after working hours.

Requirement:

• Degree in any discipline from a recognized institution are welcome.
• To possess at least two to three years of relevant working experience

We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.

Responsibility:

• Improve customer service experience, create engaged customers and facilitate organic growth
• Take ownership of customers issues and follow problems through to resolution
• Set a clear mission and deploy strategies focused towards that mission
• Develop service procedures, policies and standards
• Keep accurate records and document customer service actions and discussions
• Analyse statistics and compile accurate reports
• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Control resources and utilise assets to achieve qualitative and quantitative targets
• Adhere to and manage the approved budget
• Maintain an orderly workflow according to priorities

Requirements:

• Experience in Chinese Air Service.
• Implement effective strategies to acquire new customers and contribute sales.
• Excellent of communicate with customers effectively and form good relationships.
• Identify, network, and secure potential new clients.
• Ability to think strategically and to lead
• Experience in providing customer service support
• Advanced troubleshooting and multi-tasking skills
• Fluently mandarin & english language skills both written and spoken

About:

Okratin is a part of the Deel Solutions offering, specialised in global consulting services. Our experts help our customers execute on global projects and are experienced in various domains, including software development, product management, data science, finance, marketing, business development and more.

Deliverables:

• Continuously assess customer's satisfaction for covered accounts
• Maintain updated issues list that is communicated and managed on a regular interval
• Coordinate project issue resolution across different functional teams
• Summarize product feedback gathered from customer meetings and act as advocate for our customers with internal development and product teams
• Provide operational insights to customers regarding savings and cost savings opportunities
• Leads customer business reviews
• Troubleshooting (general ledger coding exceptions, payments, reporting, etc.)
• Assist with reporting requests/questions
• Monitoring, creating KPIs around customer health
• Provide direct support for the renewal activities associated with covered accounts
• Escalate and facilitate carrier reconciliations eff orts when customer or carrier is escalating carrier concerns
• Monitor customer margin reporting for covered accounts

• Ensures highest standard of service delivery to our customers.
• Monitor and respond to incoming calls/emails/social media platform/written correspondences.
• Resolves CSO and customer issues.
• Proactively solves problems and provides timely resolution to ensure minimal impact to customer and employee satisfaction.
• Identifies the most appropriate course of action for problem resolution and effectively communicates plans to those impacted.
• Promotes a supportive environment in which employees are encouraged to solve problems and address customer issues.
• Provides management support to CSOs such as through the review and resolution of all transactions that are beyond the jurisdiction of the CSOs.
• Conducts monitoring and coaching sessions.
• Provides on-the-job training and mentoring.
• Conducts coaching and performance appraisal sessions to identify opportunities and recognize positive behaviours.
• Involve in Department project.
• Identifying areas for improvement and implementing process enhancements

Job Requirements

• Bachelor’s degree with 3 years of working experience in Contact Centre as a Manager
• Good People Management skills
• Great communication skills
• Adhere to Bank Policy and ensure SLA are met.
• Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.

Interested candidates kindly submit your updated CV in a Word Format to: [email protected]. Only shortlisted candidates will be notify. Thank you.

Responsibilities:

• Manage and oversee the technical aspects of security system projects, specifically CCTV systems.
• Lead and supervise a team of technicians and engineers in the installation, maintenance, and troubleshooting of CCTV systems.
• Collaborate with clients to understand their security requirements and provide customized solutions.
• Conduct site surveys and assessments to determine optimal locations for CCTV cameras and equipment.
• Design and develop CCTV system architectures and infrastructure.
• Ensure compliance with industry standards and regulations in the implementation of security systems.
• Provide technical support and guidance to clients and internal teams.
• Manage project timelines, budgets, and resources to ensure successful project completion.

Requirements:

• Bachelor’s degree in Electronics Engineering or related field.
• With 6 or more years working experience in the Security Industry.
• Prior experience in handling at least 5 or more engineers.

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume or send to [email protected]

EA License No: 13C6305

Reg. No.: R1981808

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Job Description

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Abbott Molecular is a leader in molecular diagnostics and the analysis of DNA, RNA, and proteins at the molecular level.

Primary Function:

• The Area Field Service Manager is responsible to manage daily field service operations for Molecular Diagnostics in the assigned region, in alignment with country commercial operations.
• Lead a team of field service engineers and / or team leaders and provide exceptional customer service in a technical service environment.
• Focus on management and continuously improve the quality-of-service delivery in direct sales and / or partners countries, including service business reviews and the implementation of development plans.
• Involved in the implementation of engineering service - related projects in the assigned region.

Major Responsibilities:

• Manages day-to-day service operations in direct sales countries, based on customer requirements and resources.
• Liaise with distributor, customer technical teams, as well as cross functional partners (Marketing, Commercial, Logistic, Quality, Regulatory) to ensure smooth business operations.
• Manages distributor and direct service teams on key performance indicators, development, and implementation of service quality improvement plans.
• Develop and maintain relationships with new and existing customers / distributors by negotiating and securing service contracts for labor and comprehensive maintenance packages.
• Plan and oversee service governance and compliance activities across service, escalating issues to the senior management and ensuring organizational learnings are implemented within country / countries to mitigate risks and drive continuous improvement.
• Monitor country level service performance using relevant data / dashboards, share insights regularly with stakeholders and use to adapt strategic priorities in business collaboration.
• Responsible for engineering service-related projects that vary in size and complexity in line with the corporate strategy by taking a leading role in ensuring service readiness in the respective country / countries to ensure both business objectives are achieved.
• Supervise activities between internal and external resources and facilitate smooth workflow for service delivery technical operations.
• Formulate, monitor, and continuously improve service support policies, procedures, and processes in line with the Global Service Support strategy and the business needs to ensure the future growth of the service business opportunities within country / countries.
• Plan, track and monitor the tasks (installation, preventative maintenance, technical service bulletin, instrument service advisory) assigned to the FSE / team leader. Review with them to ensure that all tasks and deliverables meet quality, ISO requirements and service levels.
• Responsible for resource forecasting and planning, revenue, and cost targets for service (P&L).
• Prepare and manage budgets and monitor appropriate cost information from relevant financial systems. Focus on minimizing discretionary spend and ensure proactive control of costs.
• Monitor and improve team performance, providing leadership, coaching, and performance management.
• Lead and manage teams to ensure everyone’s potential is fully developed and inspire a culture that ensures the delivery of business outputs.
• Through utilization of productivity reports and effective performance management, manage the behaviors and performance of team members, where appropriate ensuring that all concerns are managed in accordance with relevant Company procedures.
• Keep up with a high level of technical knowledge to be able to manage the FSEs.
• Promote and drive exemplary health and safety culture and performance to ensure safe and efficient delivery of all works associated with the overall district delivery plan.
• Maintain a repair parts inventory and provide input on parts usage related to failures.

Requirements:

• Bachelor's Degree in Mechanical, Electrical or Biomedical Engineering/Life Science
• Minimum 7 years relevant experience in field service, preferably in the Diagnostics/Medical Devices/Healthcare field.
• Minimum 3 years of proven people management experience
• Knowledge of regulations and standards affecting IVDs and Biologics.
• Have an ability to troubleshoot and repair electromechanical instrument systems.
• Ability to understand and troubleshoot software-based PC programs.
• Ability to operate laboratory instrumentation including multi-meters, and data acquisition equipment.
• Understanding the fabrication of parts, electromechanical motion control, and mechanical alignment is essential.
• Comprehend, understand, and maintain quality compliance initiatives and procedures that are used within the organization.
• Ability to manage a team of engineers and build an environment for collective success.
• Excellent communication skills – including both verbal and written.
• Project management experience is preferred

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Mandatory

• Experience utilizing open-source automated testing frameworks such as Selenium, Cucumber, and JUnit, or enterprise-level testing tools.
• Proficiency in employing open-source performance testing tools.
• Experience in leveraging open-source penetration testing tools.

Responsibilities include but are not limited to:

• Develop and maintain comprehensive test cases and plans, ensuring alignment with requirements and policy updates.
• Enhance and manage the automated test framework and testing environments to ensure efficiency and reliability.
• Execute tests on new functionalities, promptly identifying and documenting any issues encountered.
• Perform a diverse range of tests including manual, functional, performance, and exploratory tests, while supporting User Acceptance Testing (UAT).
• Collaborate in resolving production issues as they arise.

Why join us?

You will have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

The Organization

Accenture is an Irish-domiciled multinational professional services company that provides services in:

1) Technology

2) Strategy & Consulting

3) Song

4) Operations

As a Fortune Global 500 company, it has been incorporated in Dublin, Ireland since September 1, 2009.

With more than 700,000 employees worldwide—in 200 cities across 51 countries—Accenture also operates more than 100 “innovation hubs,” developing solutions for cloud, finance, and other industries.

The Pillar

Accenture Technology combines business and industry insights with innovative technology services to transform your business. Join one of the world’s largest independent providers of technology services to grow your expertise and help clients worldwide to innovate at scale and transform their businesses. Help change how the world works and lives

through technology innovation.

The Group(s)

Accenture Health & Public Services Consulting (HPS) balances the stability of service delivery with the speed to react to citizens’ changing needs. By maximizing the value of existing investments and expertise, we help build the foundations of material improvement that delivers sustainable value for citizens and creates lasting capability within government.

The result is more agile government, with services that respond to individual needs, empowered civil service teams that are ready for anything and an efficient technology infrastructure that can scale rapidly.

Accenture Cloud First / Cloud Infrastructure & Engineering (CIE) is a new multi-service group of 70,000 cloud professionals that brings together the full power and breadth of Accenture’s industry and technology capabilities, ecosystem partnerships, and deep commitment to learning and upskilling clients’ employees and to responsible business, with the singular focus of enabling organizations to move to the cloud with greater speed and achieve greater value for all their stakeholders at this critical time. Specifically, this new group integrates the company’s wide-ranging cloud expertise, including:

· Software Development, Cloud migration, infrastructure, and application services and ecosystem partnerships; deep industry and cross-industry insights, data, and Applied Intelligence capabilities.