• Handle day-to-day operation
• Meet account SLA deliverables and reporting
• Manage customer escalation
• Manage operation team, operation cost and drive cost saving
• Manage partners
• Redefine current process to improve efficiency
• Daily/Weekly/ Monthly Reporting
• Work with Service desk team on reporting and SLA
• Define and work to continuously improve the operational ecosystem supporting the accounts
• Coordinate with internal teams to ensure contractual service level agreements (SLAs) are met for all allocated accounts
• Oversee infrastructure upgrades, modifications and deployments with customer impact
• Manage all operations and delivery related conversations with the customer
• Work with internal teams to develop problem management framework and service improvement plans
• Act as a primary contact for customer queries and issues and put in place preventive actions to ensure customer commitments are met, and escalations are pre-empted
• Look end to end across service delivery management processes, as well as upstream and downstream processes
• Identify opportunities to streamline, track, eliminate duplication, automate or improve the as-is status
• Lead action planning to tangibly improve the above
• Supporting the leadership team as a compliance/audit point of contact – including and not limited to audit engagements

Job Requirements:

• Degree / Diploma holder
• At least 4 to 5yrs of relevant experience
• 5 days work (9am to 6.30pm) at Raffles Place
• Bank working environment
• Salary up to $8000

Interested applicants please send in your MS Word resume. Shortlisted candidates will be contacted very soon. Thank you.

Join a dynamic team at the forefront of underground services. As a leader in pipe jacking projects, we are dedicated to delivering innovative and reliable solutions. We are seeking talented professionals to fill the following key positions:

1. Project Engineer

Responsibilities:

• Assist in the planning and execution of pipe jacking projects.
• Coordinate with clients, consultants, and subcontractors to ensure smooth project delivery.
• Monitor project progress, ensuring compliance with safety and quality standards.
• Prepare technical documentation and progress reports.

Requirements:

• Bachelor’s degree in Civil or Mechanical Engineering.
• 2+ years of experience in underground or construction projects.
• Knowledge of pipe jacking methods is a plus.
• Strong organizational and communication skills.

2. Project Manager

Responsibilities:

• Oversee the entire lifecycle of pipe jacking projects, from initiation to completion.
• Lead and manage project teams, ensuring alignment with client expectations.
• Develop project plans, schedules, and budgets, and monitor performance metrics.
• Address and resolve technical and operational challenges effectively.

Requirements:

• Bachelor’s degree in Engineering or Construction Management.
• 5+ years of project management experience in underground or tunneling projects.
• Strong leadership and problem-solving skills.
• PMP or equivalent certification is an advantage.

To Apply, kindly click on the "APPLY NOW" button.

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Chong Kar Ming (John) (R21101412)

Be part of the amazing team at PAN PACIFIC ORCHARD, SINGAPORE to redefine the city's landscape and grow your hospitality career with us!

The Guest Service Team Leader (Guest Relations) is responsible in creating extra-ordinary and highly personalized guest experiences by recognizing and engaging actively with hotel guests. He/She will also support Front Office operations to ensure positive arrival and departure experience for all guests when required.

Our Expectations:

• Attend all Global Hotel Alliance (GHA) Discovery meetings and webinars to learn and be updated on new enhancements, changes or promotions of the GHA DISCOVERY Program.
• Assist in maintaining and/or developing agreed operating procedures relating to Front Desk reception and to ensure that colleagues adhere to the correct procedures as laid down in the Standard Operating Procedures (SOP) Manuals.
• Maintain high visibility in public areas during peak times; interacting with members regularly throughout the property to obtain feedback on quality of product, service standards and overall satisfaction level.
• Maintain good knowledge of all hotel facilities and services, room types, special rate packages and dining promotions.
• Keep track of daily arrivals, departures, room availability and scheduled in-house group activities.
• Have complete knowledge on all hotel and departmental policies and procedures
• Coordinate day-to-day operations, maintaining the service quality standards and meeting the expectations of the members on a daily basis.
• To be aware of all VIP arrivals and departures, especially corporate guests.
• Conduct daily briefing for all Front Office staff in the absence of the Guest Relations Manager and/or Front Office Manager.
• Be alert and report any faults, defects and unusual activity of the property to relevant departments
• Undertake any other reasonable assignment by the Front Office Manager, as and when required.

We are looking for a self-motivated individual with the ability to anticipate the needs of the guest with excellent interpersonal and communication skills. If you have at least two years of related experience in a similar capacity with a luxury brand and possess good knowledge of the OPERA System, write in to have a chat with us!

We are also dedicated to providing equal employment opportunities, including individuals with disabilities.

Job Description

The successful candidate will play an integral role within the IT Service Management Ops leadership team. Armed with a strategic focus and experience in application infrastructure resiliency as well as operational stability the candidate is expected to lead the swift service recovery from complex incidents and managing disaster recovery ensuring high service availability and customer satisfaction in IT service delivery. This position is crucial in ensuring operational stability, which includes leading improvements through process review/transformation and implementation of new initiatives and tools.

Key Responsibilities:

•Take ownership of critical incidents, facilitating resolution with the parties involved, and conducting thorough root cause analyses and post-incident reviews to boost system resilience.

•Transforming and driving operational excellence and system resilience by proactively preventing defects and eliminating inefficiencies in current processes.

•Continuously review the governance and processes of IT Service Management, proposing improvements or new methods to maintain operational agility and stability.

•Providing technical leadership and training to ITSM teams, including offshore resources, and mentoring them in their professional development.

•Align ITSM ITIL practices with various IT teams to prepare them for operational readiness, and managing changes and incidents to maintain efficient service delivery and system resilience.

•Develop technical talent and leadership in the team through upskilling programs and continuous feedback.

•Take accountability for service delivery performance, meeting customer expectations, and driving future demand.

Requirements

•Possess a degree in Information Technology or related fields with Infrastructure Library (ITIL)/Service Integration and Management (SIAM) certification

•At least 8-10 yrs of relevant experience in IT Infrastructure Operations and IT Service Management inclusive of at least 3 years in leadership role

•Proven proficiency in utilizing Agile methodologies for operations management.

•Certification in Business Continuity Management (BCM) is preferred but not mandatory

•Knowledge and hands-on experience with the ServiceNow Platform are preferred, with certifications in ITSM CAS, CAD, or CIS considered a bonus.

•Familiarity with network and cloud technologies (public, private), including Linux, Wintel, VMware, and DevOps.

•Proficiency in collaboration tools such as Microsoft Teams, Sharepoint, JIRA, and Confluence, and monitoring/orchestration platforms like ScienceLogic, Splunk, and APM.

•Ability to:

•Provide strategic direction and leadership to the service management team and influence management decisions with technical insight.

•Building and leading teams to maximize strengths and identify development areas, integrating automation and AI capabilities/solutions.

•Thrive in independent and team-based, hybrid environments with a mix of insourced and outsourced operational delivery

•Engage stakeholders as an advocate for operational resilience, excellence, and standards, driving best practices across work streams while incorporating automation and AI.

•Balance and manage multiple priorities in a fast-paced, growing environment, ensuring effective balance and prioritization in a fast-paced, rapidly growing environment.

•Navigate and escalate complex, multifaceted customer requests or initiatives, demonstrating agility and problem-solving skills

•Demonstrate leadership in overseeing Operations (on-premise and Multi-Cloud), including Major Incidents, IT Operations Command Centres, CAB Change Management, and Service Desk management, coordinating hybrid teams for stability and service excellence.

•Adaptive and responsive to dynamic environments.

•A proven track record in managing IT service delivery Command Centre and ServiceDesk operations, and addressing infrastructure support escalations (e.g., network systems, storage).

•Excellent communication skills across organizational levels, including executive management, supported by strong interpersonal skills, a positive outlook, flexible and adaptable approach.

Job Descriptions

1. Manage the day-to-day sales activities for the semiconductor manufacturing equipment products (e.g. CMP tool) within the designated sales territory so as to achieve the sales target set by management.
2. Monitor, regulate and direct the activities of the sales representatives to maximize the market opportunities.
3. To make forecasts / targets regularly and to monitor performance of the sales team in relation to these forecasts. Manager is expected to make directions for the team to achieve these sales targets
4. To drive new marketing promotion efforts and to work with EC on the implementing the marketing and promotions efforts for the semiconductor manufacturing equipment products (e.g. CMP tool)
5. To make, develop and manage the localized marketing and sales program for the sales territory.
6. To communicate with the sales team to understand customer demands and offer sales support where necessary.
7. To work with EC to set the industry pricing level.
8. To manage the SAP ERP system for monitoring the progress of quotations, purchase orders, delivery and invoicing of customers.
9. To work closely with EC on the new accounts and new products, using the local team to win new contracts.
10. Establish customer rapport an acceptance
11. Any other duties as assigned by the management

Job Requirements

1. Knowledge of commercial and shipping documents (Incoterms)
2. Knowledge of the semiconductor manufacturing equipment products(e.g. CMP Tools).
3. Diploma/Degree in Engineering or equivalent
4. Good people skills with a pleasant personality.
5. Strong communication, interpersonal and customer service skills.
6. Excellent presentation and negotiation skills.
7. Ability to work independently as well as collaboratively within the team.
8. Must be prepared to travel overseas for training and to our customers’ location in the region as required.

Preferably to have Sales work experience in Japanese company in semiconductor industry for more than 5 years.

(Those without the relevant experience may be appointed as Senior Sales Engineer initially with a view to be upgraded later)

(Those with more years of relevant experience may be appointed to a relevant management position)

Benefits

• 10days AL
• AWS
• VB depending of the team and company performance
• Transport allowance

Working Hours

• 5 days (9am to 6pm)
• Monday to Friday

WHO WE ARE:

Build. Scale. Sustain.

PALO IT is a global technology consultancy that crafts tech as a force for good. We design, develop and scale digital and sustainable products and services to unlock value across the triple bottom line: people, planet, profit. We do the right thing, and we do it right. We're proud to be a World Economic Forum New Champion, and a B Corp-certified company.

• We are small enough to care locally, big enough to deliver globally (5 continents, 18 offices, +650 experts from +50 nationalities)
• We are robust and resilient (100% independent and 0 debt)
• We are entrepreneurs and passionate experts: We invest in what we believe genuinely and work as a collective intelligence
• We are positive, courageous, caring, doers and committed to excellence

YOUR ROLE:

The Lead/Senior DevOps Engineer will maintain and support an on-premises cloud infrastructure and apply DevOps practices and solutions. The person will also implement cloud-related and DevOps technologies such as AWS/Puppet/Chef/Elk/Azure/Openstack. Senior DevOps Engineer will be expected to conduct workshops with client to identify their challenges, come up with transformation roadmap and deliver technical solutions while coaching delivery teams on DevOps best practices.

YOUR RESPONSIBILITIES:

• Provide customers with reliable solutions
• Configure, maintain, and support the infrastructure both cloud and on-premises.
• Install, maintain, and support the various CI/CD, security and testing related tools
• Create multi-stage CI/CD pipelines to enable faster and frequent releases to production; help delivery teams automate their build and deployment to public cloud
• In some cases, act as a system administrator on different operating systems
• Document, and share knowledge on developed DevSecOps solutions

WHO YOU ARE:

• Strong Unix / Linux / Bash knowledge
• Deep understanding of cloud computing, e.g. technologies, deployment, costing, HA/DR, etc
• You should be able to coach delivery teams on DevOps principles, e.g. CI/CD, test automation, release automation etc. and engineering practices, e.g. TDD, BDD
• Well versed with at least one of the public, private or hybrid cloud platforms such as Openstack, VMWare, OpenShift, AWS, Azure or Google Cloud (GCP)
• Hands-on experience with automation and infrastructure-as-code using various tools including but not limited to Terraform, Pulumi, etc
• Experience with developing and implementing processes to handle releases from development to operations while respecting internal rules, and offering solutions for rollback etc
• You have a good understanding of microservice and event-driven architectures and DevSecOps practices which support relatively complex distributed systems
• Strong RDBMS and NoSQL skill in deploying and fine-tuning such as MySQL, Oracle, Elasticsearch.
• Good understanding of monitoring and hands-on experience of setting up and configuring monitoring tools (e.g. ELK, Prometheus, Grafana and Splunk)
• Overall, 3 - 8 years of experience in platform automation, applying various DevOps principles
• At least 4 years of experience in people management and past experience mentoring engineers

MORE ABOUT PALO IT:

We’re eager to adapt to change, learn from our experiences and move to meet our planet’s urgent needs. We are continuously taking action to:

• Become a climate net-zero company
• Attain 50% of revenue from projects with a positive impact
• Train 100% of our workforce on impact
• Achieve B Corp certification among all our offices across the globe
• Continuously measure & improve employee happiness

Our clients are amongst the world's most successful companies. We innovate with both established Fortune 1000s, SMEs and start-ups who aim to make an impact, become global leaders and address the world's most complex challenges.

What We Offer

• Stimulating working environments
• Unique career path
• International mobility
• Internal R&D projects
• Knowledge sharing
• Personalized training

For more on our team culture and benefits, check out our careers page.

PALO IT Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Palo IT SG does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Palo-IT.

Your personal data will be processed for the purposes of managing Palo-IT’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Responsibilities

• Responsible for leading and managing the full life cycle R&D projects and product delivry by planning, organizing, executing and evaluating from conception to completion.
• Ensure successful delivery of project scope and targets while managing project risk, quality, delivery, scope, schedule, and budget.
• Partners with internal and external stakeholders to establish communication plans, build project schedules and establish clear project deliverables and milestones.
• Drive leadership by motivating project team members in the design, development, and delivery of R&D solutions to customers.
• Ability to demonstrate a good level of understanding of technical/engineering processes in order to work with teams throughout the project development cycle
• Track, monitor and report the progress of the project to all stakeholders
• -mplement and manage project changes and interventions to achieve project deliverables and mitigate risk
• Overall project evaluation and assessment of results.
• Establish project lifecycle management procedures and best practices to ensure project teams maintain discipline needed to successfully complete their projects.

Job Requirements

• Bachelor or Masters in any engineering related discipline
• PMP certifications or equivalent is advantageous
• Proven track record of executing multiple successful projects
• At least 3 year(s) of working experience in project management experience in related field (R&D, engineering)
• Strong business acumen, driven to deliver customer requirements and project deadlines
• Outstanding project management capabilities; i.e. planning, risk management, status reporting, budget tracking, stakeholder management, resource management
• Knowledge and understanding of re-manufacturing techniques and limitations
• A team player and technically motivated to solve problems, innovate and deliver to internal and external customers
• Strong communicator with excellent interpersonal skills

Responsibilities

• Responsible for leading and managing the full life cycle R&D projects and product delivry by planning, organizing, executing and evaluating from conception to completion.
• Ensure successful delivery of project scope and targets while managing project risk, quality, delivery, scope, schedule, and budget.
• Partners with internal and external stakeholders to establish communication plans, build project schedules and establish clear project deliverables and milestones.
• Drive leadership by motivating project team members in the design, development, and delivery of R&D solutions to customers.
• Ability to demonstrate a good level of understanding of technical/engineering processes in order to work with teams throughout the project development cycle
• Track, monitor and report the progress of the project to all stakeholders
• -mplement and manage project changes and interventions to achieve project deliverables and mitigate risk
• Overall project evaluation and assessment of results.
• Establish project lifecycle management procedures and best practices to ensure project teams maintain discipline needed to successfully complete their projects.

Job Requirements

• Bachelor or Masters in any engineering related discipline
• PMP certifications or equivalent is advantageous
• Proven track record of executing multiple successful projects
• At least 1 year of working experience in project management experience in related field (R&D, engineering)
• Strong business acumen, driven to deliver customer requirements and project deadlines
• Outstanding project management capabilities; i.e. planning, risk management, status reporting, budget tracking, stakeholder management, resource management
• Knowledge and understanding of re-manufacturing techniques and limitations
• A team player and technically motivated to solve problems, innovate and deliver to internal and external customers
• Strong communicator with excellent interpersonal skills

Job Responsibilities :

• Develop and implement plans for data center migration.
• Supervise the procurement process for new servers and network infrastructure.
• Coordinate and manage data migration and verification activities.
• Establish a new server room in compliance with Green Book standards.
• Execute migration of Wireless and Wired LAN, WirelessSG, and WAN systems.
• Mitigate operational disruptions during the transition period.
• Ensure adherence to security protocols and industry regulations.
• Perform additional tasks related to IT setup and support as required.

Job Requirements:

• Minimum of 5 years of experience in ICT Project Management or IT Infrastructure Projects, with a focus on data center relocations.
• In-depth knowledge of data center operations, network infrastructure, and servers.
• Preferred certifications: ITIL, CISSP, PMP, or equivalent.
• Proficiency in Green Book standards for server room setup.
• Exceptional project management capabilities.
• Proven experience in risk management and mitigation for IT projects.
• Strong communication skills for effective collaboration with diverse stakeholders.

Location : Alexandra

Salary: S$6,000.00 - S$8,000.00

Interested applicants please send your resume to [email protected]

We regret that only short-listed candidates will be notified.

PERSOLKELLY Singapore Pte Ltd EA License No. 01C4394 I RCB No. 200007268E EA Reg. No. R1107631

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tac and the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries.

Customer Service Team Lead / Manager

(Order Management & Logistics)

• Working Days: 5 days (Mon-Fri)
• Working Timing: 830am – 530pm
• Working Location: Harbourfront
• Starting Salary: S$ 4,000 - 6,000

Job Summary

The Customer Service Team Lead oversees the order management process, ensuring excellent customer service delivery. This role manages a team, coordinates with various departments, and enhances customer satisfaction.

Key Responsibilities

• Provide hands-on support for the full order-to-cash function across multiple countries.
• Lead and manage the order management team, ensuring efficient workflow and high-quality customer service.
• Develop and implement order management policies to improve efficiency and accuracy.
• Collaborate with various teams to ensure timely fulfillment of customer orders.
• Review key performance indicators (KPIs) and recommend changes for continuous improvement.
• Ensure adherence to compliance and regulatory requirements.

Job Requirement:

• 5+ years of experience in customer service or order management, with at least 2 years in a supervisory or managerial role.
• Strong understanding of order management systems (SAP R3 (ECC) or S4 Hana) and processes
• Good working knowledge in the negotiation of Letters of Credit for countries, as well as other payment terms such as D/P, D/A, etc.

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

The Supply Chain Manager will oversee the Asia customer services team, ensuring effective collaboration with Account Managers, the Logistics team, and customers for timely and precise communication. This role focuses on fostering long-term customer relationships and enhancing the value of the services provided.

RESPONSIBILITIES

• Participate in regular customer meetings to assess performance, address requirements, and refine processes.
• Monitor order and delivery schedules, coordinating with customers, the customer service team, and vendors to ensure on-time delivery performance.
• Attend quarterly reviews with customers, led by the Account Manager.
• Handle and resolve claims by implementing corrective action plans as needed.
• Consistently maintain high levels of customer satisfaction.
• Develop and nurture long-term relationships with customers.
• Work closely with Account Managers and Logistics Team; coordinate as a one front approach towards customers
• Monthly operational review with Account Managers, Logistics and Customer Service Teams to review and resolve all outstanding issues
• Prepare and organize operations in accordance to company quality guidelines
• Oversees and manage AOG rostering and assignment
• Develop effective strategies that enhance operational work flow and distribution
• Manage individual team member’s performance to targeted standard through combination of feedback, coaching, corrective counselling and discipline, and performance review
• Analyse service operational performance to identify opportunities for improvement including people, processes and technologies
• Support our process of continuous improvement with customers, vendors and providers
• Work in accordance to ISO9001 and AN/EN9120 standards

Requirements:

• Minimum 3-5 years of relevant and related experience in the Aviation and customer service functions
• Previous management or supervisory experience or demonstrated ability to lead team with strong delegation skills is required
• Experience analyzing and determining staffing requirements, work schedules, and resources needs is desirable.

HOW TO APPLY:

Interested applicants, please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Ding Xin Er

EA Personnel Reg No: R22106669

Working Locations: Alps Avenue

Responsibilities:

• Manage Contract / Service Parts Logistics warehouse and distribution business for MNC Customer
• Oversees regional operations for Contract / Service Parts Logistics across Asia Pacific and Japan
• Main point of contact for MNC Customer’s Regional Operation team based in Singapore
• Co-ordinate with Internal country logistics teams in South Asia & Oceania on day-to-day operations matters and service performances
• Attend and lead external & internal meetings on Business Performances matters and Operational Excellence initiatives
• Project implementation and support Contract / Service Parts Logistics warehouse operation by using WMS, TMS and other tools
• Build good relationships and foster strong rapports with MNC customer & Internal stakeholders
• Work on logistics solutions with Internal country logistics teams to increase work efficiency & productivity of Contract / Service Parts Logistics warehouse and distribution programs for MNC Customer
• Assist department head in analysing reports to formulate business strategies
• Support regional opportunities to expand business share of MNC Customer

Requirements:

• Minimum Diploma in Logistics or Supply Chain or equivalent preferred.
• Minimum 3 years of relevant experience in Warehousing & Distribution (Service Parts Logistics background will be an added advantage)
• Computer Literate (MS Office, Excel, PowerPoint)
• Able to work in fast pace environment

Qualified or interested candidates, please submit your updated resume in MS format by using the Apply Now Button or email to [email protected]

Candidates are also encouraged to contact our office where our approachable Consultants will address any inquiries and advice you with relation to this job advertisement. Our dedicated HR Consultants will get in touch with shortlisted candidates for a confidential discussion!

R22103985 | EA License 16C7883

Customer Service Team Lead / Manager

(Order Management & Logistics)

• Working Days: 5 days (Mon-Fri)
• Working Timing: 830am – 530pm
• Working Location: Harbourfront
• Starting Salary: S$ 4,000 - 6,000

Job Summary

The Customer Service Team Lead oversees the order management process, ensuring excellent customer service delivery. This role manages a team, coordinates with various departments, and enhances customer satisfaction.

Key Responsibilities

• Provide hands-on support for the full order-to-cash function across multiple countries.
• Lead and manage the order management team, ensuring efficient workflow and high-quality customer service.
• Develop and implement order management policies to improve efficiency and accuracy.
• Collaborate with various teams to ensure timely fulfillment of customer orders.
• Review key performance indicators (KPIs) and recommend changes for continuous improvement.
• Ensure adherence to compliance and regulatory requirements.

Job Requirement:

• 5+ years of experience in customer service or order management, with at least 2 years in a supervisory or managerial role.
• Strong understanding of order management systems (SAP R3 (ECC) or S4 Hana) and processes
• Good working knowledge in the negotiation of Letters of Credit for countries, as well as other payment terms such as D/P, D/A, etc.

Apply now for Interview arrangement

Daniel Wong | Senior Consultant | Reg No: R2095781

The Supreme HR Advisory Pte Ltd | EA No: 14C7279

Working Days: 5 days (Mon-Fri)

Working Timing: 830am – 530pm

Working Location: Harbourfront

Starting Salary: $4000 - $6000

The Customer Service Team Lead (or Manager) is responsible for overseeing the order management process and ensuring exemplary customer service delivery. This role entails managing a team of order management representatives, coordinating with various departments to streamline order processing, manage periodic reporting requirement and enhancing customer satisfaction.

Key Responsibilities:

• Hands-on support and ownership of full order-to-cash function for customers across Bangladesh, Thailand, Vietnam, Taiwan, China, Pakistan for a start, but not limited to.
• Lead and manage the order management team, providing guidance and support to ensure efficient workflow and high-quality customer service. Hands-on approach is necessary.
• Develop and implement order management policies and procedures to improve efficiency and accuracy, especially in areas of managing letters of credit.
• Serve as the primary point of contact for escalated customer inquiries and issues related to order processing/fulfilment.
• Collaborate with sales people, inventory team, production plants, external logistics partners, system support to ensure timely fulfilment of customer orders.
• Review and refresh key performance indicators (KPIs) on internal team and external partners.
• Consider learning and development opportunities for team members, together with recommending changes for continuous improvement.
• Ensure adherence to compliance and regulatory requirements in order processing.

Job Requirement:

• Degree/Professional certificate in a related field preferred.
• 5+ years of experience in customer service or order management, with at least 2 years in a supervisory or managerial role.
• Strong understanding of order management systems (SAP R3 (ECC) or S4 Hana) and processes
• Good working knowledge in the negotiation of Letters of Credit for countries, as well as other payment terms such as D/P, D/A, etc.

Interested applicants can email your CV to [email protected] or whatsapp to +65 89249206

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

Job Requirements
• Pre-plan and prepare construction schedule, coordinate activities
• Close monitoring of structural work progress, coordinate with precaster, steel bar suppliers and structural sub-contractors.
• Study project specifications such as civil/structural, architectural and M&E drawings
• Control project plan and achieve project optimism by reviewing designs, control quality and propose remedies if necessary.
• Prepare daily/weekly/month site report
• Maintain safe and clean working environment and ensure compliances according to standard rules and regulations
• Liaise with both internal and external parties for efficient optimum progress.
• Other ad-hoc duties as assigned by Project Director

Duty Manager | Hotel Service Manager | 5 Days | Up to $3,5k | Tanjong Pagar

Monthly Salary: $3,000-$3,500
Working Location: Tanjong Pagar
Working Days: 5 Days (Based on Roster)
Working Hours: 7am-4.30pm / 12-9.30pm / 10.30pm-8am (subjected to change)

Job Description

• To assist the Front Office Manager and Assistant Front Office Manager to supervise and coordinate the daily front desk operations.
• To be proactive thinking, to be able to react fast to problems, and to make sound management decisions.
• Able to show responsibility and make decisions to handle any operations issues that may arise in the absence of the management.
• To welcome and bid farewell to all VIP guests.
• To develop and maintain close business contacts with house guests and provide personalized service whenever possible.
• To handle complaints or incidents/accidents occurring in the hotel when necessary.
• Record all complaints into logbook for management and all departments' attention or follow up.
• Respond to emergency calls, fire alarm, power failure, computer and medical attention and coordinate with respective departments and contacts.
• Be familiar with and ensure that all preparations for VIP and group arrivals and departures are well organized.

Job Requirements

• Minimum 2 years of relevant experience

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

• Working Hours: Monday-Friday [8.30am - 5.45pm]
• Location: Kaki Bukit
• Salary: $3,000-$4,500

Requirements:

• Degree/Diplomas in Mechanical / Mechatronics Engineering
• Minimum 2 to 3 years in managing and developing local/oversea Sales accounts in the Automation, Semiconductor or Consumer Electronic industries.
• Relevant technical experience in manufacturing process, automation & semiconductor industries an added advantage.
• Regional travelling is expected

Jobs Scope:

You are responsible for the sales & program management of multi- million dollars automation equipment business and providing excellent customers fulfillment, meeting quality and cost goals.

• To provide Sales Projection and Forecast
• Identify business opportunities to expand customer base
• Identify and develop potential customer to increase market share and sales revenue.
• Conducts sales calls, prepares and performs product presentations and RFQ process.
• To formalize the quotation, submission to customer and follow up.
• Develop a sales strategy plan for business expansion and attending industry events to build relationships with key prospects
• To provide leadership and organization skills in coordinating activities of various teams.
• Maintain the effective communications and coordination with customers and within the company
• To establish rapport, relationships with customers and providing excellent customers management services
• To maintain constant communication and liaison with customers on future projects

Interested applicants can email your CV to [email protected] or whatsapp to +65 89249206

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

Job Responsibilities:

1. Assisting and supporting technical sales team in terms of scope of supplies and costing with respect to electrical, automation requirements during the prospecting stage for water/wastewater related systems and projects.
2. Liaising and communicating with agents/distributors/OEM partners/end-user customers on technical details and specifications of parts and components where EICA works are concerned.
3. Design and producing electrical, control panel drawings (AutoCAD or Eplan), BOM list generation and hardware component selection.
4. Developing PLC programming & HMI project (Siemens /Allen Bradley etc) for all process and functional controls of water/wastewater related systems and instrument.
5. Liaising, negotiating, and managing sub-suppliers/sub-contractors in Singapore and in the region with respect to procurements of all wiring and cabling works, fabrication and assembly of control panels for systems as well as for in-situ installation of water/wastewater related systems or projects.
6. Determining and monitoring procurement and production progress and schedules where cabling and wiring works, control panels’ PLC works and supplies are concerned.
7. On site electrical installation supervision, electrical panel testing, instrumentation configuration, loop test and automation commissioning works.
8. Compiling and handing over operation and maintenance (O&M) manuals (electrical and PLC portions etc) to our agents/distributors and end-user customers.

Requirements:

• Diploma / Degree in Electrical Engineering or Computer Science.
• Good Interpersonal relationship and communication skills with proficiency in spoken and written English.
• Minimum 5 to 8 years of working experience in Water Industry or engineering projects would be advantageous.
• Knowledge of PLC programming (Siemens /Allen Bradley etc)
• Willingness to travel locally or to regional countries occasionally for site installation, trouble-shooting or testing and commissioning duties at clients' project sites
• Able to work independently and a good team player.
• Senior position will be considered for candidates with more experience.
• Candidate who are able to start work within short notice or immediately would be advantageous.

Role:

Operation Manager (Fast Food Chain / Quick Service Restaurant)

• Working Hours:5 days, 8.30am- 6pm
• Salary: $6500 -$8000 + $500 transport allowance
• Location: Geylang, and required to travel to 15 branches. Company will be moving to Woodlands Senoko in 2026

Job scope:

• Analyse data relationships, patterns and trends to gain important insights and make informed decisions
• Develop and maintain business continuity strategies, policies and guidelines
• Establish business continuity processes
• Provide leadership during crisis situations
• Direct negotiation policy and develop negotiation limits
• Facilitate innovation and lead managers to manage change
• Establish and maintain strategic business partner relationships
• Resolve conflicts with stakeholders
• Develop service recovery framework
• Drive customer loyalty for service excellence
• Develop and establish financial budget and plan
• Drive service quality and customer satisfaction
• Create original applications or ideas to reveal new possibilities and reshape goals through high level of innovativeness
• Facilitate innovation process within the organisation
• Lead by example at organisational level. Inspire, motivate and guide others to adopt a point of view, make changes or take action. Cultivate an open, cooperative and collaborative learning culture for the organisation
• Champion a service excellence ethos
• Lead managers to develop organisational and governance strategies
• Establish strategies for the allocation and deployment of resources efficiently and effectively
• Foster business relationships and organisational diversity
• Strategize workforce for service excellence
• Provide mentorship to help others in their professional and personal development to improve performance and further their careers
• Develop managers and high-potential employees through organisational talent capability reviews
• Develop self to maintain professional competence to lead an organisation
• Develop a business plan
• Establish business strategies for the business function
• Establish operational plans for the business function
• Strategize service operations
• Anticipate potential problems beyond the current scope and apply higher order problem solving tools and techniques to turn problems into opportunities
• Lead programme and project after-action review
• Develop a risk management framework, policy and process
• Manage compliance with F&B hygiene policies and procedures
• Manage revenue management

Requirements:

• At least Diploma in Business Management or any related fields
• Minimum 8 years’ experience in F&B operations with at least 3 years’ experience in leading at least a market chain outlets as Operations Manager or equivalent
• Ability to forecast and follow through budgets
• Set business plans and strategies with control in place
• High analytical skills to identify opportunities and trends in making business decisions
• Excellent computer skills in Power point, Words & Excel
• lf-initiate with inter-department leaders to develop plans to meet business KPIs
• Set vision and lead the team to achieve business results

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Location: Singapore / Jakarta , Indonesia / Manila, Philippines / Flexible Working Arrangement
(No visa sponsorship)

Company Overview
A leading digital insurance firm committed to transforming the insurance landscape through innovative technology and customer-centric solutions. The organization is dedicated to maintaining the highest standards of security and compliance in an increasingly digital world.

Position Overview
We are seeking a skilled professional to join the Group IT Office as Security Engineer. The successful candidate will oversee daily operational activities related to various security tools and systems, ensuring adherence to an optimal security policy framework that aligns with organizational standards. This role involves close collaboration with multiple business units across the region, including Singapore, Philippines, Indonesia etc..

Key Responsibilities

• Responsible for security technology operations, maintaining and supporting all relevant security systems and tools.
• Collaborate with broader IT teams and focused on areas such as endpoint protection, data loss prevention, email security, network security, vulnerability scanning, encryption, and key management.
• Manage rule configurations, workflows, and system operations for each security tool/system.
• Ensure that all security rules are implemented in compliance with established standards, including necessary reviews and approvals for whitelisting and exclusions.
• Uphold baseline security standards for configuration management across all tools/systems.
• Develop and implement request, review, and approval workflows to ensure consistent handling and visibility across all security tools/systems.
• Oversee system administration tasks such as access approvals, patch verification, key rotations, and other operational changes.
• Establish service level agreements based on request severity to guarantee timely responses and resolutions.
• Address escalations for each security product to identify gaps or defects and propose effective workarounds or mitigation strategies.
• Facilitate knowledge sharing within the team to enhance operational expertise and ensure continuity in managing each security tool/system.
• Standardize operational documentation for procedures and playbooks into a centralized repository for consistency.
• Work collaboratively with cross-functional teams within the technology department to manage risks associated with security tools/systems.

Required Qualifications

• Strong skills in managing stakeholder expectations across business, technical, and operational teams.
• Demonstrated end-to-end ownership in various security domains to effectively resolve issues.
• Solid understanding of general technology concepts including servers, endpoints, databases, networking, applications, middleware, and cloud environments.

Education & Experience

• A Bachelor’s Degree in Information Security, Computing Engineering or a related field is required.
• At least 7 years of experience across several security domains such as endpoint protection, data loss prevention, email security, network security, vulnerability scanning, encryption, and key management is preferred.
• Experience within large organizations with regional exposure is desirable; prior experience in the financial services sector is an advantage.
• Relevant information security certifications (e.g., CISSP, CCSP, CompTIA Security+, CISA, CRISC) are beneficial.

If you are passionate about enhancing security operations and meet the qualifications outlined above, we encourage you to apply for this opportunity.


BeathChapman Pte Ltd

Job Description:

• Report to the Chief Resident Engineer (CRE) and assist with coordination and interfacing matters with the Contractors of the IWMF and also TWRP.
• With a focus on inter-disciplinary construction management, assist the CRE to coordinate the existing team of discipline Lead Resident Engineers as required, including liaison with our in-house Engineering Design Manager (EDM) on any outstanding design issues that may affect immediate construction activities.
• Lead and coordinate the construction work interface between IWMF contractors and TWRP contractors works and tie-ins etc and in particular with counterpart Interface Manager from TWRP.
• Lead and set up interface meetings between the various Contractors to drive the Contractors to resolve their coordination and tie-in point issues.
• Coordinate with BIM Manager and set up interface BIM walk through sessions as required with the Contractors.
• Project delivery planning updates for the interfacing/tie-in points from the IWMF/TWRP Contractors with a specific focus on MEICA issues given the stage of the project.
• Coordinate and expedite internally on urgent RFA/RFI submissions with regards to interfacing matters, in particular between EPC1 and EPC2 but also with IWMF and TWRP.
• Attend other site meetings as required by CRE and coordinate internally to resolve technical issues with the Contractors with regards to interfacing matters with a specific focus on MEICA issues given the stage of the project.
• Attend and follow-up on interface/coordination matters arising from Weekly Progress Meetings, MEICA Erection Meetings, Contractors Interface Meetings, BIM Review Meetings, interface meetings with TWRP, etc and as required for the coordinated completion of the Works under each contract as they lead into the Testing and Commissioning phase of the project

Job Requirements:

• A relevant Mechanical Engineering Degree recognized by the Professional Engineers Board (PEB) or registration with the Joint Accreditation Committee of the Institution of Engineers Singapore (IES) / Association of Consulting Engineers Singapore (ACES).
• At least 10 years of relevant experience in design coordination, MEICA interface management, and construction of large infrastructure and/or industrial projects, waste to energy plants, power plant projects, or waste/water management projects in Singapore is preferred but overseas/international experience will also be considered as relevant for a multidisciplinary experienced candidate.

Key Responsibilities:

• Customer Needs & Service Delivery: Identify customer needs and oversee service delivery within the business context, ensuring alignment with customer expectations.
• Team Leadership & Conflict Management: Lead the service delivery team, manage conflict, and ensure efficient execution of processes and tasks.
• Financial Management: Oversee key finances and accurately forecast service-related costs and resource requirements.
• System Knowledge & Troubleshooting: Maintain a comprehensive understanding of end-to-end systems to effectively troubleshoot issues and address change requests.
• Incident Management: Take ownership of critical incidents, coordinate with resolution parties, and facilitate clear communication between stakeholders for post-incident analysis and improvements.
• Performance Reporting: Provide accurate, timely reports on service delivery performance to senior management.
• Process Analysis & Optimization: Analyze both client and internal processes, and implement strategies to optimize service delivery efficiency.
• Team Development: Build and manage a team of maintenance service engineers, ensuring they meet customer expectations and maintain a high level of competency.
• SLA Management: Plan, manage, and monitor the maintenance team's response times, ensuring compliance with Service Level Agreements (SLAs).
• Contract Management: Ensure clarity on contractual obligations, monitor contract validity, and manage contract renewals with clients.
• Financial KPIs: Consistently meet or exceed financial Key Performance Indicators (KPIs) for the service team.

Technical Skills:

• ITIL: Strong understanding and application of ITIL practices for service management.
• Full Stack Development: Knowledge of full-stack development processes and technologies.
• Minimum 8 years experience in industry
• Bachelor Degree

Key Responsibilities:

• Customer Needs & Service Delivery: Identify customer needs and oversee service delivery within the business context, ensuring alignment with customer expectations.
• Team Leadership & Conflict Management: Lead the service delivery team, manage conflict, and ensure efficient execution of processes and tasks.
• Financial Management: Oversee key finances and accurately forecast service-related costs and resource requirements.
• System Knowledge & Troubleshooting: Maintain a comprehensive understanding of end-to-end systems to effectively troubleshoot issues and address change requests.
• Incident Management: Take ownership of critical incidents, coordinate with resolution parties, and facilitate clear communication between stakeholders for post-incident analysis and improvements.
• Performance Reporting: Provide accurate, timely reports on service delivery performance to senior management.
• Process Analysis & Optimization: Analyze both client and internal processes, and implement strategies to optimize service delivery efficiency.
• Team Development: Build and manage a team of maintenance service engineers, ensuring they meet customer expectations and maintain a high level of competency.
• SLA Management: Plan, manage, and monitor the maintenance team's response times, ensuring compliance with Service Level Agreements (SLAs).
• Contract Management: Ensure clarity on contractual obligations, monitor contract validity, and manage contract renewals with clients.
• Financial KPIs: Consistently meet or exceed financial Key Performance Indicators (KPIs) for the service team.

Technical Skills:

• ITIL: Strong understanding and application of ITIL practices for service management.
• Full Stack Development: Knowledge of full-stack development processes and technologies.
• Minimum 8 years experience in industry
• Bachelor Degree

• Company: F&B Management Organization (Japanese)
• Location: Tanjong Pagar (Nearest MRT)
• Position: Service Manager (F&B) (Job ID: 18798)

Job Description:

Our client, a Japanese F&B management company, is looking for a Japanese speaking Service Manager for their fine dining restaurant.

Key Responsibilities:

• Provide exception service to guests, manage reservations and handle customer feedback
• Ensure ample stock levels of ingredients and liaise with suppliers to replenish as necessary
• Manage the costs, sales and profit & loss of the store and other administrative matters
• Oversee the front of house staff and communicate with Japanese chef to ensure smooth operations
• Train service staff and maintain service levels
• Develop manuals and SOPs for the store etc.

Job Requirements:

• At lease 3 years of experience in a fine dining Japanese restaurant as a restaurant manager or assistant restaurant manager.
• Conversational level of Japanese to communicate with chef from Japan and service Japanese speaking guests
• Able to work flexibly with midnight shifts
• Independent and able to manage and maintain service levels of the store

Interested applicants please apply directly for further shortlisting review.

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

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Jeffrey Koh Kok Ann

EA Registration No: R1770345

Pasona Singapore Pte Ltd

1 FINLAYSON GREEN ＃09-02 SINGAPORE 049246

EA License No:90C4069

Responsibilities

• Ensuring team are executing orders & supporting operational matters in relations to customers requirements for regulations & compliance
• Develop and execute a comprehensive customer success strategy aligned with the company's goals and objectives
• Establish and maintain strong relationships with key customers, acting as a trusted advisor and advocate for their needs
• Implement best practices for customer onboarding, adoption, and retention, ensuring seamless and positive customer experiences throughout the lifecycle
• Collaborate cross-functionally with sales, product, marketing, and other teams to drive customer satisfaction and identify opportunities for upsell and expansion
• Analyse customer data and feedback to identify trends, insights, and areas for improvement, and implement strategies to address them

Requirements

• Degree in business administration, Marketing, or related
• 10 years of relevant experience within Customer Service scope, with hands on working exposure in SAP modules such as Sales & Distribution (SD) or Order to Cash (O2C)
• Proficient in leading a team, regional experience is a plus

Account Manager

Kerwin Tan Kai Bin (R1331624)

[email protected]

EA16S8107