Total 98,736 Others/Any service operations manager job vacancies in Singapore

Responsibilities:

• Take the lead and participate in the development and maintenance of software for equipments.
• Lead and particiapate in the coding, testing, and debugging phases of the developed software.
• Lead a team in the maintenance, review, and improvement
• Assist in defining the architecture of new designs and produce technical documents
• Engage with customers to understand requirements and create specifications.

Requirements:

• Min Diploma in Electrical/Electronic Engineering, Computer Science,or it's equivalent
• At least one year related working experience
• Demonstrate proficiency in Visual C# programming with WinForm applications
• Display familiarity with Modbus, EtherCAT fieldbus protocols, Winsock, and serial communications
• Exhibit familiarity with PLC programming (e.g., Omron) and various motion systems (e.g., IAI, ADLink).

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Field Service Engineer

We are looking for experienced junior and senior full-time Field Service Engineers to provide End User Computing or Deskside support to Multinational companies in Singapore.

Job Responsibilities & Requirement:

Primary

• Provide level 2 End User Computing support and well verse in Windows OS
• Good Hardware and software troubleshooting skills for PC.
• Break fix and IMAC support for end user deskside equipment
• Basic troubleshooting skills for IOS and android devices.
• Handles asset and peripherals inventory management.
• Meeting room and AV equipment knowledge.
• Provide smart hands support for networks and servers
• Able to support off hours or require to perform ad hoc duties as and when needed
• Familiar with Service Desk ticketing systems and process.
• VIP support
• Able to support off hours or require to perform ad hoc duties as and when needed

Job Requirement:

• Diploma/Bachelor’s degree in computer science / information technology or relevant field.
• Proven work experience as a desktop support engineer or support technician.
• At least 3 years of IT deskside support experiences for junior level.
• At least more than 6 years of IT deskside support experiences for senior level.
• A good team player.
• Excellent interpersonal skills.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.
• Good verbal and written communication skills and ability to interact with other teams.
• Working location: East, Singapore

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

The Credit Operations Associate will entail the job of providing MNC bank with the support to the day-to-day credit facility operations.

Responsibilities:

• Review incoming credit requests for completeness and accuracy, ensuring conversion to concise and accurately recorded credit facilities.
• Prepare Credit Approvals (CAs), conduct pre-screening of Mortgage applications, track CA progress during the approval process, and ensure approvals are obtained in compliance with policy and accurately recorded in the database.
• Maintain accurate insurance records and controls to ensure timely follow-up and renewals of required insurance for equipment and equipment liability.
• Perform data entry for Mortgage facility/GML facilities where applicable.
• Review and prepare redemption quotations for Mortgage where applicable.
• Retrieve portfolio and related credit information for internal and external auditors and contribute to achieving acceptable audit ratings.

Requirements:

• Banking Experience: Minimum of 2 years of experience in a banking or financial services role is required.
• Credit Processing: Ability to review incoming credit requests, prepare credit approvals, and track approval progress accurately.
• Attention to Detail: Must possess a keen eye for detail to ensure completeness and accuracy of credit requests and documentation.
• Data Entry: Proficiency in data entry for recording credit facilities and mortgage applications accurately.
• Compliance Knowledge: Understanding of banking policies and procedures to ensure credit approvals are obtained in compliance with policy.
• Insurance Management: Ability to maintain accurate insurance records and ensure timely renewals for required insurance.
• Audit Support: Capability to retrieve portfolio and credit information for internal and external auditors to contribute to achieving acceptable audit ratings.

Desirable Skills:

• Mortgage Processing: Experience or familiarity with pre-screening mortgage applications and preparing redemption quotations for mortgages.
• Credit Analysis: Knowledge or experience in analyzing credit risk factors and determining creditworthiness of applicants.
• Communication Skills: Strong written and verbal communication skills to interact effectively with clients and internal stakeholders.
• Organizational Skills: Ability to prioritize tasks, manage workload efficiently, and meet deadlines in a fast-paced environment.
• Teamwork: Capability to collaborate effectively with team members and other departments to achieve common goals.
• Adaptability: Flexibility to adapt to changing requirements and procedures in the banking industry.

The work location will be in the Changi Business Park.

• To oversees daily Operations which includes Staff Management, Operations procedure, statistical reports, weekly / monthly operation review.
• Forecast Sales figures and inventory requirement for each location
• Achievement of Sales Budgets of the retail outlets assigned and maintaining sustainable growth of outlets
• Formulating strategy, improving performance, procuring material and resources and securing compliance
• Responsible for the business performance (Sales) of groups of outlets assigned
• Responsible for the training and development of Area Managers, Outlets Supervisors and Staff to achieve service excellence
• Build, lead and set priorities / direction for the Marketing Communication Division
• Strategise and execute annual marketing strategy, budget and deliverables
• Render support to Sales and Operations Department to generate ROI

Requirement:

• Diploma in Business Adminstration or
• 5-6 years of relevant working experience in retail trade
• Strong interpersonal communication skills
• Good motivational skills
• Strong negotiation, organization skills
• Awareness of internal and external customer needs

About the Product team

With Doctor Anywhere driving to become a product-led organization, our Product team is responsible for shaping our product strategy, and striving to bring the best products and services to both our users and the future of Doctor Anywhere. Our team consists of passionate and talented and ambitious Product Managers and Designers who continuously evolve our products to maximize business value and improve user experience

We are seeking a Product Manager to join our Product team to enhance our consumer facing product capabilities serving the needs of the healthcare industry.

As a Product Manager, you will:

• Define product vision and scale DA's suite of healthcare solutions
• Act as the voice of the users - Leverage data, user research, market analysis, and competitive landscape to drive product insights & feature prioritization
• Create a product roadmap for your specific product domain to maximize business value and user satisfaction, align the strategy with the rest of the company, drive the implementation of the strategy, and measure success
• Collaborate with business stakeholders, Engineering, and Designers to build a feature or product that solves users’ pain points as well as bring business value
• Break down complex business requirements into actionable solutions and develop user stories, roadmaps, and release plans

Requirements:

• Bachelor’s degree in a related field or relevant domain experience
• 3+ years of experience in product management
• Experience in bringing at multiple product features from conception to launch
• Experience in managing consumer-facing applications across digital platforms such as native mobile apps, responsive web, interactive platforms
• Clear understanding of data structures, performing analysis to track success metrics
• Experience in working with engineering team and in Agile/Scrum development process
• Self-starter with relentless curiosity and creativity in pursuit of growth
• Comfortable with self determination in an ambiguous environment

About Doctor Anywhere:

Doctor Anywhere (DA) is a regional tech-enabled, omnichannel healthcare provider delivering care to 2.5 million users across 6 countries in Southeast Asia. Founded in 2017 with a mission to make healthcare simple, accessible, and efficient for all, DA leverages technology to enable individuals towards preventive, long-term health via holistic offerings including our telehealth app, physical clinics and pharmacies, mental wellness, specialist consults, and also an online health & wellness marketplace for supplements, healthy snacks, home-based health screening and vaccinations.

DA’s goal is to build a regional digital healthcare ecosystem, advanced by the 3,000 GPs and specialists within our regional network, over 1,000 corporate organisations, and 25 regional insurers we work with. Grounded in our motto “Keep Going, Keep Growing”, our team strives towards excellence, with innovation and collaboration at our core, and values diversity in perspectives brought by every member. Join us in our mission to transform Southeast Asia’s healthcare future!

Job Description:

• Responsible for daily operations and management of the whole restaurant
• Staff training and scheduling: Create staff schedules, manage shift rotations, and ensure proper staffing levels during peak and off-peak hours, optimizing labor costs without compromising service quality.
• Financial and inventory management:Develop budgets, control costs, and drive profitability while monitoring financial performance.
• Guest Satisfaction: Ensure excellent service and food quality, addressing customer feedback and creating a welcoming atmosphere.
• Team Leadership: Recruit, train, and lead a motivated team to achieve operational excellence.
• Marketing and Promotion: Execute marketing strategies, plan events, and enhance the restaurant's visibility and reputation.
• Revenue and Sales Growth: Collaborate with the restaurant management team to develop and execute strategies for increasing sales, promoting specials and events, and achieving revenue targets, while monitoring and controlling costs to maximize profitability.

Qualifications:

• At least 4 years experience in Indian food and beverage management
• Have the ability of market development, and can meet the performance requirements.
• Strong organizational and leadership skills
• Good communication skills

The salary is subject to the candidate's performance and abilities.

Job Description

We are seeking a professional General Manager to oversee the restaurant operations. The incumbent is expected to direct and lead the team to achieve the hotel’s strategic goals in expanding business opportunities, customer satisfaction and staff engagement. Responsible for developing annual and medium term strategies and plans to achieve profitability.

To excel in this role, you must be approachable and detail-oriented with proven hospitality or management work experience.

Responsibilities :

• Lead, motivate and provide effective leadership to the management team to ensure all functions are operating effectively
• Responsible for the restaurants profit & loss to ensure that KPIs are achieved
• Drives guest satisfaction and maintains high service standards through consistent reviews of patrons feedback; effective communication as well as institutionalizes a culture of accountability and continuous improvement to mitigate shortfalls, so as to improve overall customer journey and experience
• Ensure compliance with relevant regulations/ legislations and the restaurant’s standards
• Ah hoc duties / projects as assigned

Requirements :

• You should possess a Bachelor’s degree in hospitality, business administration or a relevant field
• Have at least 10 years of relevant experience in the General Management of an established group chain
• Team-oriented approach with a mindset of open communications
• Outstanding interpersonal and leadership abilities
• Translation of documents from English to Japanese or vice visa.
• Liaise with Japanese speaking stakeholders in Japan and Director.

Interested applicants are invited to email your resume and expected salary via this platform.

We regret that only shortlisted candidates will be notified.

Duties & Responsibilities

• Ensures overall planning, organization, direction, coordination and control of all operations to meet the project objectives.
• Plan and prepare all project activities - drawings, schedules, risk assessments, method statements, etc.
• Monitor progress of each project and resolve any problem that arises, including site issues.
• Ensures project execution is within the cost, time, quality and technical objectives.
• Enforce the implementation of operation, quality, safety and environmental policies of the company amongst the projects team.
• Liaise with colleagues, Consultants, Clients, Suppliers and Sub-Contractors.

Job Requirements

• Bachelor's Degree in Mechanical / Electrical/Civil Engineering recognized by the Professional Engineers Board (PEB), preferably from a local university,
• Minimum 10 Year(s) of working experience in the management of complex water infrastructure projects of at least S$50mil,
• Possess good communication and interpersonal skills with clients like PUB, NEA, consultants, suppliers, subcontractors and colleagues,
• Have strong sense of ownership and responsibility, can manage project safety, schedule, costing efficiently and effectively, ensure on time delivery.
• Team player with intercultural sensitivity

Service Technician

Working days: 5.5 days

8:30am - 5:30pm (Mon to Fri) // 8:30am - 12:30pm (Sat)

Woodlands Link

$2000 - $2600 (depending on number of years of experience)

Job Responsibilities

• To provide on-site service of equipment sold
• To set up and installed newly sold equipment
• To provide a weekly update on the jobs done to Manager

Job Requirement

• Candidate must possess at least Professional Certificate/NITEC, Diploma/Advanced/Higher/Graduate Diploma in Engineering (Electrical/Electronic), Engineering (Mechanical), Engineering (Mechatronic/Electromechanical) or equivalent
• Driving license (class 3 preferred)

If Interest please kindly click on the Apply button

Ong Choon Kiat (James) | Reg No: R22104989

The Supreme HR Advisory Pte Ltd | EA No: 14C7279

Responsibilities:

• Supervise the daily operations of the Customer Service Team to ensure customer satisfaction.
• Address and resolve problems efficiently to uphold excellent service standards in product delivery.
• Coordinate with internal teams regarding inventory and pricing.
• Offer training and mentorship to enhance the customer service team's skills and uphold high service standards.
• Monitor team performance and foster team cohesion.
• Liaise with customers, vendors, and partners in daily business activities.
• Collaborate with Sales Teams to enhance company sales.
• Compile and present monthly performance summaries for the department.

Requirements:

• Diploma or bachelor’s in business management or similar.
• At least 5 years of experience in a supervisory role
• Good communication skills, interpersonal, and influencing skills.
• Able to lead a team
• Knowledge of ERP/NAV systems is a plus.
• Experience working in Food Industry is an advantage

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected]

EA License No.: 13C6305

Registration No.: R23117856

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Description:

•Proven track record as an outstanding Analyst or consultant.
• Overall financial services industry knowledge with specific functional expertise .
• Excellent stakeholder relationship and effective communication skills
• Broad exposure and strong experience on shaping and driving test starategy, detailed Test Plan , test cases design , test data management and full cycle FT &NFTexecution management of large scale projects
• Strong understanding of Agile and lean practices inclusding agile and testing related certifications,.
• Excellent Knowledge of test programme concerns including test data mnagemnet , testing policy , risk and issue reporting and resolution , test design and test development
• Strong leader-ship and ability With experience in planning leading a team.
• Understanding application buisness area and application requiremnts specifically in banking environment
• Strong exp in managing UAT bith in agile and waterfall delivery environment.
• Extensive handon exp in test planning , test execution , test management , defect tracking skills& test progress reporting in cluding a variety of test management tools
• Skilled BA with relevant exp in coordination os SIT and UAT and multi phased project preferably in using Agile practise
• ISTQB certified Tester , certfied Test manager CTM, Foundation level CTFL
• Basic understanding of testing principal

• Events on-site coordination and execution (both in-person and virtual events)
• Events management and operations
• Events logistics set-up, preparation, and tear-down
• Client management, event facilitation, and briefing
• Recruiting, training, and management of a team of facilitators
• Events logistics planning, inventory management, stock-check, and equipment maintenance
• Developing and testing new games, creative workshops, and experiences
• Administrative duties and other matters required

Job Requirements:

• Fresh graduates are welcome to apply
• At least 1 year of relevant event experience preferred
• Outgoing and Sporty personality (love interacting with clients, coordinating events, client briefings, and set up and tear-down activity equipment)
• Strong work ethic, responsible, meticulous, and a problem-solver
• Able to handle a hands-on working environment (involves physical work, conducting outdoor events under the sun, event set-up and tear-down, maintaining equipment, etc)
• Proficient in using software such as Microsoft Office, Google Docs, Google Slides, Google Sheets, Zoom, etc)
• REQUIRED: Class 3 Driver’s License (Auto or Manual) (You will be required to drive our company vans)

Why Join Us:

• Join our fun and dynamic team to build the brand with us!
• Great learning opportunities (everything from client management, event execution, operations, logistics planning and execution, facilitator training and management, etc)
• Great career progression (if you perform well, you might be heading a team of operations executives more quickly than usual)
• Great working environment with capable people, merit-based systems, and nurturing culture
• Flat working structure. We take your feedback and contribution seriously, and we want you to grow together with the company

Benefits:

• Salary Range: SGD 2500 to SGD 3500 per month depending on qualifications & experience
• Performance bonus and incentives
• Medical, dental, and wellness benefits
• Great career progression opportunities
• Supportive and fun working environment with nurturing culture
• Training and mentorship provided
• Work in a fast-growing company and deliver real-world impact
• International and collaborative team
• Regular team bonding gatherings, outings, and year-end party to have fun with each other
• Company Incentive Trips
• Snacks, coffee, and drinks, in the office

Responsibilities:

• Identify specific business opportunities while ensuring that new transactions and credit renewals meet the Branch's credit risk acceptance criteria
• Develop relationship management strategy to deepen, maintain or exit the relationship
• Prepare credit proposals/credit renewals while ensuring that the major risks and risk mitigates are highlighted
• Perform the KYC for new customer prior to the establishment of a business relationship, conduct periodical review of existing customer while adhering to the bank wide requirements
• Assist in AML/CFT
• Monitor credit risk of outstanding exposures and ensure timely changes are made to obligor credit ratings
• Maintain close and continuous contact with customers and target customers while monitoring the industries in which they operate in
• Proactively manage deteriorating credits
• Identify possible cross sell opportunities in order to maximize business returns
• Identify possible cross border business opportunities with Mainland branches and overseas branches for joint collaboration
• Conduct frequent marketing visits with submission of call reports

Requirement

• Recognized bachelor degree and above , preferably in Business,
  Accounting, Banking and Finance, Economics or other related
  disciplines
• At least 5 years of relevant experience as relationship manager
• Excellent verbal communication and good interpersonal skills to
  handle stakeholders across multiple departments

We apologize that only shortlisted candidates will be contacted. Thank you.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E

EA License No. 01C4394 • EA Registration No. R1653100 (Goh Jia Zhen Crystal)

Account Manager

• 7 months contract role (parental leave cover)

Our Client

• Tech Giant, Social Media Platform

The Opportunity

The Account Manager will be responsible for driving revenue, building relationships and helping clients grow their business results through client-centric consultation, education, and support. Ideal candidates will have experience in client management, ability to drive marketing strategy coupled with a willingness to roll up their sleeves and execute their sales tactics. Success in this position requires exceptional consultative sales, collaboration with team members and cross functional teams, a willingness to experiment and the ability to thrive in a dynamic, data-driven environment against tight deadlines while maintaining strict attention to details.

Job Responsibilities:

• Drive revenue growth for the organization and the businesses they support by (1) tailoring recommendations strategically to suit varying client needs, (2) improving performance of clients's marketing spend in a client-centric manner, and (3) aligning clients KPIs with company solutions to drive incremental value
• Grow revenue, educate and lead strategic conversations with business of all size and complexity
• Effectively prioritize and manage tasks within a fast-paced environment while maintaining strict attention to detail
• Manage inquiries and troubleshooting from clients
• Discover insights on campaign performances for solution selling
• Organize and update internal data and sales materials
• Collaborate with and assist Account Managers to create sales and meeting materials and translation of sales materials
• Coordinate logistics of external events and marketing initiatives including project management, client reach-out/ follow ups, and facilitation support

Your Background

• 8+ years of work experience in advertisement, media, agency, performance marketing
• Ability to effectively prioritize and manage tasks within a fast-paced environment while maintaining strict attention to detail
• Problem solving and quantitative analytical skills
• Ability to manage ambiguity by coping with uncertainty and risk, as well as adapting to change
• Ability to work with cross functional teams and work collaboratively with internal teams
• Demonstrated experience in managing and influencing clients
• Admin/ operational skills; comfortable to work with Microsoft office (especially Excel and PowerPoint)/ Google Suite (spreadsheet/ slide) applications
• Fluency in English and Japanese language
• Experience in Sales/Business Development/Account Management and in Facebook Solutions would be preferred

Interested parties please click "Apply Now" or send your CV directly to Maricris Fermin (EA Reg no: R1110126) at [email protected].

Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248.

Responsibilities:

• Main point of communication between the company and clients. Handle first level enquires, primarily incoming calls through hotlines or other channels such as email and webchat.
• Provide information on services and sample collection requirements for onboarded clients.
• Arrange sample pick up at location as requested by clients.
• Provide information on when and how test results will be available.
• Assist customers with product or service-related questions, issues, and requests.
• Coordinate and ensure new client are created accurately.
• Assist delivery of laboratory results as needed by company or clients.
• Communicate delivery of results to healthcare providers following lab protocols and privacy regulations.
• Accurately update and maintain patient and client information in the healthcare company's database.
• General Administrative tasks relating to Client Service.
• Follow-up and/or notify clients of any rectification and rejection as required by the company.
• Clarify and notify clients of any matters as required by the company.
• Address and resolve client complaints or concerns promptly and professionally, aiming for first-contact resolution.
• Escalate complex issues to appropriate departments or management as necessary.
• Communicate and coordinate with all internal departments to ensure efficient flow of service and information.
• Respond promptly and professionally to customer inquiries via phone, email, or chat.
• Stay informed about the various diagnostic tests and services offered. Provide accurate and detailed information about our products or services.
• Understand client's needs and provide quick, accurate and satisfactory answers to their queries and concerns.
• Contribute to a positive customer experience and build lasting customer relationships. Proactively seek feedback to make improvements.
• Ensure adherence to company guidelines, healthcare regulations and service standards and requirements.
• Safeguard patient confidentiality and privacy (PDPA).
• Handle ad hoc duties as required.

Requirements:

• min. Diploma and above
• Possess 3-5 years prior working experience in customer care / client service functions.
• Possess excellent interpersonal and communication skills
• Team player and able to work independently as well.

Interested candidates please send your updated resume to:

[email protected]

Subject: Customer Service Executive

EA Personnel: Kate Leau Wei Xuan (R1552331)

Company Registration No.: 99C4599

Role purpose

We are looking for an SDM to take responsibility for overseeing the successful delivery of services for a large regional APAC client. This role involves managing a team, coordinating resources, collaborating with various stakeholders to ensure seamless service delivery and to ensure all service level KPIs are met or exceeded.

Role tasks and responsibilities

1. Client Relationship Management:

• Build and nurture strong relationships with clients.
• Conduct regular meetings to understand client needs and expectations.
• Act as the primary point of contact for addressing client concerns and inquiries.

2. Service Delivery Oversight:

• Develop, implement, and optimize service delivery processes and procedures.
• Monitor service performance against established SLAs (Service Level Agreements) and KPIs (Key Performance Indicators).
• Identify opportunities for process improvement and efficiency.

3. Team Management:

• Lead and manage a team of service delivery professionals.
• Provide coaching, mentoring, and performance feedback to team members.
• Collaborate with HR for recruitment, onboarding, and training of new team members.

4. Resource Allocation:

• Allocate resources effectively to meet service delivery objectives.
• Work with resource managers and other departments to ensure adequate staffing levels.
• Manage workload distribution among team members.

5. Quality Assurance:

• Implement and oversee quality control measures to ensure service excellence.
• Conduct regular reviews and audits of service delivery processes.
• Develop and maintain quality standards and guidelines.

6. Problem Resolution:

• Address and resolve issues or escalations in a timely manner.
• Collaborate with technical teams and other stakeholders to identify and implement solutions.
• Develop and implement preventive measures to minimize recurring issues.

7. Reporting and Analysis:

• Generate regular reports on service performance, trends, and key metrics.
• Analyze data to identify areas for improvement and provide insights.
• Prepare and present reports to senior management and clients.

8. Continuous Improvement:

• Proactively identify opportunities for process improvement and optimization.
• Implement best practices to enhance service delivery efficiency.
• Foster a culture of continuous improvement within the service delivery team.

9. Contract Management:

• Collaborate with the sales and legal teams to ensure service delivery aligns with contractual obligations.
• Participate in contract negotiations and provide input on service-related terms.
• Monitor contract renewals and changes.

Requirements

Required:

• A Bachelor's degree in a Business-related field
• At least 4 - 6 years of relevant work experience
• Experience in customer service, leadership or business development
• Advanced computer skills and the ability to learn technology quickly
• Resource planning and budget management experience
• Experience in a Client facing role
• Strong teamwork skills
• Attention to detail

Preferred:

• PMP certification
• Experience in corporate security

Control Risks is committed to a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.

Find Your Dream Job With Us

WE ARE HIRING !! Apply now and make a difference.

Role: Major Incident Manager

Job Requisition Number : JR22384

Job Level : 6-9 years of relevant experience

Location : Singapore

Key Skills : Incident and Problem, IT Service Management

Job Objectives

Monitor and to manage the technology Incidents impacting Banking clients group businesses across all subsidiaries and 19 countries and territories in Asia Pacific, Europe and North America.

The Major Incident Manager also works directly with Application and Infrastructure support staffs, Operations, Business and vendors to ensure agreed service levels are met.

Key Responsibilities

• Manages technology incidents impacting Banking clients group businesses

• Work with relevant business & technology group/units to comply with the Incident and Problem Management processes and procedures, to facilitate and improve incident recognition, logging, assignment, tracking, status notification, escalation, documentation and management reporting in full compliance with Banking clients standards on Incident and Problem Management functions

• End to end ownership of the Major Incident with the aim to minimize the time to restore the services.

• Establishing strong command and control of an Incident, establishing clear accountability and precise evaluation of complex issue scenarios.

• Participation in all incident resolution calls to facilitate incident determination, recovery and resolution

• Timely incident recognition, logging, assignment and resolution (or bypass / temporary resolution where permanent resolution within the allotted timeframe is not feasible) with proper documentation

• Incident progression co-ordination and monitoring of Incidents and potential areas through symptoms, trends or deviations from standards

• Escalation of critical and unresolved Incidents to appropriate levels of management

• Ensure incident data is accurately captured and documented in the incident reporting tool.

• Post Incident activity to ensure highest levels of service quality and improving service levels through

identification of problem trends and causes which impact the delivery of production services.

• Ability to communicate well and manage highly stressful situations during the Incident.

• Problem Management: Experience in various problem-solving methods like five whys, Fish bone etc. End to end ownership to initiate, track and the closure of problem tickets and the preventive actions.

• Participate in the standard Post-mortem (Root cause analysis) process to ensure no repeat of any technology incidents with known root cause.

• Management reporting

• Effective and accurate incident reporting and assignment by using tools, which are customized and

implemented, where applicable. Work towards effective use of these automated solutions with other tools and procedures within command center/ datacenter, in order to garner and present an accurate picture of the incident situation, minimize adverse change impact, and facilitate the incident recognition and resolution process.

• Work in co-operation with other Technology & Operations/Shared Infrastructure Services functions to help maintain an acceptable audit rating.

• KPI Metrics and Reporting: Capture Incident timelines in ticketing tools, Incident Impact and Resolution Duration and the associated KPIs.

• Ensure compliance to Group Technology & Operations Policies and Standards

Key Requirements

• Bachelor’s degree in Business, Computer Science, or related discipline required.

• ITIL certification is a must

• Experience: 8-10 years managing complex IT initiatives in a matrix environment or Operational Line

Managers experience is preferred.

• Excellent English communication skills (written and oral), with experience interacting with all levels of management

• Experience in Application support, Knowledge on EOD Batch processing, Infrastructure (Storage, Network, Unix/Linux etc), Web/Application/Middleware services, Good to know Payments flow.

Please forward your resume in MS word format to [email protected] and [email protected]

Please refer your friends for any IT openings as we have various positions.

Please do not send PDF Format Resume . Send the following details

1. Notice period

2. Current Salary

3. Expected Salary

4. Visa Status in Singapore

5. Current Location

Job Objectives

Monitor and to manage the technology Incidents impacting the Bank’s group businesses across all subsidiaries and 19 countries and territories in Asia Pacific, Europe and North America. The Major Incident Manager also works directly with Application and Infrastructure support staffs, Operations, Business and vendors to ensure agreed service levels are met.

Key Responsibilities

• Manages technology incidents impacting the Bank’s group businesses

• Work with relevant business & technology group/units to comply with the Incident and Problem Management processes and procedures, to facilitate and improve incident recognition, logging, assignment, tracking, status notification, escalation, documentation and management reporting in full compliance with the Bank’s standards on Incident and Problem Management functions

• End to end ownership of the Major Incident with the aim to minimize the time to restore the services.

• Establishing strong command and control of an Incident, establishing clear accountability and precise evaluation of complex issue scenarios.

• Participation in all incident resolution calls to facilitate incident determination, recovery and resolution

• Timely incident recognition, logging, assignment and resolution (or bypass / temporary resolution where permanent resolution within the allotted timeframe is not feasible) with proper documentation

• Incident progression co-ordination and monitoring of Incidents and potential areas through symptoms, trends or deviations from standards

• Escalation of critical and unresolved Incidents to appropriate levels of management

• Ensure incident data is accurately captured and documented in the incident reporting tool.

• Post Incident activity to ensure highest levels of service quality and improving service levels through identification of problem trends and causes which impact the delivery of production services.

• Ability to communicate well and manage highly stressful situations during the Incident.

• Problem Management: Experience in various problem-solving methods like five whys, Fish bone etc. End to end ownership to initiate, track and the closure of problem tickets and the preventive actions.

• Participate in the standard Post-mortem (Root cause analysis) process to ensure no repeat of any technology incidents with known root cause.

• Management reporting

• Effective and accurate incident reporting and assignment by using tools, which are customized and implemented, where applicable. Work towards effective use of these automated solutions with other tools and procedures within command center/ datacenter, in order to garner and present an accurate picture of the incident situation, minimize adverse change impact, and facilitate the incident recognition and resolution process.

• Work in co-operation with other Technology & Operations/Shared Infrastructure Services functions to help maintain an acceptable audit rating.

• KPI Metrics and Reporting: Capture Incident timelines in ticketing tools, Incident Impact and Resolution Duration and the associated KPIs.

• Audit Reporting: Data analysis, PowerPoint presentation, Regulatory reporting.

• Good knowledge on Macro, Excel, PowerPoint, Ticketing tools, Data analysis.

• Ensure compliance to Group Technology & Operations Policies and Standards

Key Requirements

• Bachelor’s degree in Business, Computer Science, or related discipline required.

• ITIL certification is a must

• Experience: 8-10 years managing complex IT initiatives in a matrix environment or Operational Line Managers experience is preferred.

• Excellent English communication skills (written and oral), with experience interacting with all levels of management

• Experience in Application support, Knowledge on EOD Batch processing, Infrastructure (Storage, Network, Unix/Linux etc), Web/Application/Middleware services, Good to know Payments flow.

The Institute of Microelectronics (IME) is a research institute of the Agency for Science, Technology and Research (A*STAR). Positioned to bridge the R&D between academia and industry, IME"s mission is to create innovative microelectronics technologies. We want to add value to Singapore"s semiconductor industry by enabling enterprises to be technologically competitive through R&D. We are looking for you to help us grow our partnerships with the industry. If you are excited about microelectronics and believe you can make a difference, we want you!

Job Responsibilities:

- Candidate will be required to develop, secure and manage industry partnerships.

- Candidate will also be responsible for developing and executing marketing strategies to promote IME’s research capabilities to interested parties.

- Candidate will be required to work alongside the ‘Technology Development’ teams to develop their strong value propositions and assist with market intelligence to shape the Technology Development teams’ R&D strategies.

- Candidate will be required to carry out account management to strengthen customer relationships.

- Candidate will be required to coordinate and engage with internal stakeholders such as A*STAR’s Industry and Enterprise Group or various other public sector agencies.

Job Requirements:

- Degree in Science or Engineering.

- At least 8 years of relevant work experience.

- Able to structure and negotiate collaboration agreements.

- Strong communication (written and verbal), marketing and interpersonal skills.

- Strong analytical skills.

- Results oriented, pro-active, and a team player.

- Adaptable and comfortable working in a fast-paced and fast-changing environment.

- Passion to develop Singapore’s semiconductor industry.

Job Responsibilities:

-Build the company branding
-Collaborate with stakeholders and leadership team to formulate and execute corporate development and business strategies.
-Pitch and approach new clients and opportunities.
-Provide leadership to team and foster a collaborative culture.
-Mentor and guide team members.
-Assist to ad-hoc duties as assigned.

Job Requirements:

-3-5 years experience in business development in Fintech.
-Proven track record.
-Well organized and detail oriented
-Excellent team player and enjoy working with others
-Presentable and strong in building relationships.
-Excellent interpersonal and communication skills

We apologize that only shortlisted candidates will be contacted. Thank you.

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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E

EA License No. 01C4394 • EA Registration No. R1653100 (Goh Jia Zhen Crystal)

Overview of role

Installation Manager manages team of installers who are responsible for installation, schedules and oversees the installations. Installation Manager typically reports to Project Manager.

The Installation Manager manages subordinate staff in the day-to-day performance of their jobs. Ensures that project/department milestones/goals are met and adhering to approved budgets.

Responsibilities

• Manage and supervise the installation process of various systems and applications.
• Plan and oversee installation projects.
• Coordinate with clients and vendors to ensure smooth installation process.
• Supervise and manage a team of installation technicians. Manage day-to-day performance of their jobs.
• Provide training to installation team members and ensure adherence to safety and quality standards.
• Maintain records of installation projects and prepare reports on project status.
• Recommend improvements to installation procedures and processes.
• Resolve installation-related issues and ensure customer satisfaction.
• Manages a team of installers who are responsible for installing approved designs; schedule and oversee the installation.
• Adhere to contract specifications and established policies and procedures.
• Ensure project milestones are met and adhering to approved budget.
• Addressing with the Site team any non-conformities, audit findings and customer complaints.
• Conducting periodic inspections and audits to verify that activities are being performed as specified.
• Collaborating with the Site staff to ensure all activities are completed as specified, collecting the records of evidence and certificates of conformance.
• Participating in Site Surveys, Pre-installation meetings and Quality Review with clients.
• Support sales during tender on resources required for implementation. Resources includes manpower and cabling effort.
• Provide cable length estimation for either tender support of project implementation.

Requirements

• Bachelor’s Degree in a related field or equivalent experience.
• Minimum of 5 years of experience in installation management or a related field.
• Proven track record of successfully managing installation projects.
• Experience in installation of equipment and systems.
• Extensive knowledge of different cable types and cable containment.
• Knowledge of installation guidelines and procedures.
• Familiarity with safety and quality standards, installation tools and equipment.
• Excellent communication and leadership skills.
• Strong organizational and time management skills.
• Ability to work in a fast-paced environment and manage multiple projects simultaneously.
• Proficient in use of relevant software and tools.
• Strong problem-solving and decision-making abilities.
• Ability to multitask and prioritize tasks to meet strict deadlines.
• High attention to detail and accuracy.
• Ability to work in a team environment.
• Strong, planning and reporting skill.
• Ability to establish and maintain effective working relationships with both internal and external customers.
• Strong decision making and analytical abilities.
• Must be organized and detail oriented.
• Self-motivated with the ability to motivate and influence others;

M1 is undergoing a Digital Transformation and we are looking for an experienced leader to join us in this exciting journey. You will have the overall responsibility to lead the newly established Cybersecurity Operation and Administration unit of the organization. This role is expected to set transformational goals for the team and not only be contended with minor incremental improvements. You should also appreciate security and technology trends and be strategizing to support M1 business.

The ideal candidate will play a critical role in safeguarding our organization's data and infrastructure, and reputation while leading a talented team of security professionals. You should be a seasoned Cybersecurity expert with In-depth knowledge of cybersecurity best practices and industry standards. You will lead the team to manage the SOC and Incident Response function in CISO. You will be responsible in leading the team to design, implement and administer all layers of security tools and assets across cloud and on-premise infrastructures. You will need to establish / optimize security infrastructure design and enhance existing processes to meet business goals. An importance aspect of this role is the ability to work across vendors and partners in ensuring a high level of security posture within the organization. You will drive proactive cybersecurity measures to ensure threats are timely captured and mitigated. This role is pivotal in safeguarding our systems, data, and infrastructure in a regulated environment, specifically in the telecommunications industry, where compliance with regulatory bodies such as IMDA is critical.

You must be passionate about changes and is a servant leader who is able to motivate his/her team. The successful candidate will drive changes, lead both internal and vendors/partners to achieve target outcome. He/she will act as a mentor to his/her team and coach them in their career development. You will need to work closely across multiple teams from all departments, establish trust and collaborate with partners and vendors.

This position reports to the Head, CISO and is part of M1 CISO Office.

Essential Skills

• Proactive and Outcome driven
• Ability to identify opportunities to transform and drive changes to realize Security Operation’s vision of AIOps (simplify, automate, self-service)
• Develop, manage, and consult on the security infrastructure and architecture, and strategies for enterprise cybersecurity controls, and compliance impacts
• Manage and perform analysis on ongoing security testing (penetration and vulnerability testing) of applications, systems, data and networks
• Work closely with internal users and partners to proactively manage all security infrastructure / network and cybersecurity topics (such as Vulnerability Management and SOC)
• Coaches and develops team for top performance
• Technical background in Cybersecurity across Public / Private Cloud, PaSS, SaSS, BC / DR, Virtualization, Network and End User Security tools
• Knowledge in technology platform (e.g. Cloud, Operating Systems, Application Software, Middleware, Databases).
• CISSP certification is required.
• Proven experience in managing security operations in a fast-paced environment.
• Excellent communication and leadership skills.
• Experience in the telecommunications (telco) or Critical Information Infrastructure (CII) sectors is a plus.
• Experience in managing hybrid organizations with remote outsourcing vendors is preferred.
• Minimum 10+ years of technical experiences in Cybersecurity / Infrastructure / Network
• Degree in Computer Science or Information Technology (or equivalent)

• Liaise with Commercial Executives to ensure orders are processed and shipped to Travel Retail customers timely.
• Liaise with 3PL to ensure timely picking/packing/labeling and delivery of orders.
• Liaise with Supply Planning team to ensure optimum product availability in warehouse and order fulfillment.
• Issue invoices & other shipping documents to customers.
• Assist team leader and management with any special projects assigned and provide backup to the team when necessary.
• Work within agreed service levels, striving to exceed customer expectations whenever possible.
• Communicate discrepancies/issues to team leader when necessary.

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)
Recruit Express Pte Ltd (EA Licence No: 99C4599)

Roles and Responsibilities

• Engage and prospect new offshore clients
• Understand the financial needs of clients and provide them holistic recommendations & solutions.
• Consistently update clients on the latest market trends and information regarding their insurance & investment portfolio
• Work closely with internal stakeholders (investment specialist, banca specialist etc) to curate personalised solutions for clients.
• Uphold the bank’s customer service standards and comply with all compliance and regulation standards.

Skill and Requirements

• Minimum Diploma required
• Minimum 5 years of wealth management experience
• Strong sales track record
• Strong understanding of financial markets & market trends
• Strong communication & interpersonal skills

To put yourself in the running for this exciting opportunity, click on the "apply now" button! Alternatiely, you may email Claudia at 68183141 or [email protected] for more information.

EA Licence No: 11C5502 | EAP Registration No: R2199597

We are a centrally located boutique firm experiencing strong growth. As the company scales, we are looking to bring on a Recruitment Manager to develop strategic plans and system implementation to support through the next phase of growth and development roadmap.

You will be responsible for:

• Supervise, drive, and grow the recruiting team
• Improve on current process and implementing new business processes and procedures
• Monitor various recruiting metrics, costs analysis, effectiveness of sales to provide reports to the management
• Recommend and execute action plans to improve the employer brand
• Coordinate with various departments to forecast future hiring needs
• Building up the company’s professional network through relationships with HR professionals, external vendors and internal stakeholders
• Other ad-hoc duties may apply

Requirements

• At least 5 to 8 years of relevant experience (Preferably in the Recruitment Staffing industry)
• Proven work experience in Managerial / Supervisory level
• Strong business acumen, analytical skills and use of data to advice on key business insights

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

EA License No.: 19C9682

R1107107