Total 69,075 Manager service operations manager job vacancies in Singapore

Responsibilities

• Lead and motivate a team of Food & Beverage (“F&B”) staff to contribute effectively in achieving outlet’s plans and goals
• Ensure memorable and exceptional experiences for all guests and customers with creative and innovative ideas and concepts with a strong guest recognition system/program
• Achieve financial and budgetary goals and targets i.e. revenue, F&B cost, manpower cost, expenses, etc.
• Monitor and collaborate with the Culinary team to achieve and maintain a healthy food cost, efficiency and/or profitability
• Ensure all guest areas are kept and maintained in a spotlessly clean and comfortable state, and proper work areas are provided for team members and kept and maintained in a safe, clean, tidy and organized environment
• Provide coaching and guidance to F&B team and fulfill all training needs for their future development

Requirements

• Preferably certificate in F&B/Hospitality Management
• Minimum 2 years’ experience at a managerial level, preferably having F&B banquet experience
• Knowledge of various drink recipes and beverage service standards
• Good interpersonal and communication skills with cheerful personality
• Able to perform rotating shifts, including weekends and public holidays

- Operational Oversight

• Oversee the day-to-day operations of the custody services, ensuring efficient and secure management of digital assets.
• Implement and maintain robust operational processes, including transaction monitoring, asset segregation, and reconciliation.
• Develop and enforce standard operating procedures (SOPs) to ensure consistency and quality in service delivery.
• Coordinate with the technology team to ensure the reliability and scalability of custody systems and infrastructure.

- Risk Management

• Develop and implement a comprehensive risk management framework to identify, assess, and mitigate risks associated with digital asset custody.
• Conduct regular risk assessments, scenario analysis, and stress testing to evaluate the impact of potential adverse events.
• Monitor and analyze emerging risks in the cryptocurrency market, including regulatory changes, technological advancements, and market trends.
• Collaborate with the compliance team to ensure adherence to regulatory requirements and industry standards.

- Stakeholder Communication

• Communicate effectively with internal and external stakeholders, including  clients, regulators, and auditors.
• Prepare and present reports on risk and operational performance to senior management and the board of directors.

You will be the key stakeholder in building strong partner-relationship with clients through a thorough understanding of the business environment and of the media landscape. Leading a remote regional team, you will implement and manage 360 media plans that will support our clients in reaching their consumers and business goals

Key Responsibilities:

• Gets under the skin of the client’s business and its objectives
• Be focused on results that matter to the client in Acquisition and lead generations, which is a focus for the business
• Be the person that finds new paths through partnerships and understanding of external and business environment as well as what is happening on the platforms to make recommendations and test new plans
• Collaborate with digital performance specialist teams & local market teams to develop media strategy and media plan recommendations. This is teamwork and a management of remote teams and personal skills will come in play
• Synthesize various media statistics and information to develop recommendations and opinions in the area of emerging digital media.
• Finds the creative message as crucial to the communications journey and is able to make recommendations along with the creative hub inhouse that increases the chances of better leads and conversions
• Monitor plan execution and serves as first point of contact to raise and resolve any identified issues/discrepancies
• Ensure media deliverables are met on time and within budget and align with clients’ objectives.
• Generate media insights using various data sources and crafts strategic POV based on data for internal and client audiences around media, brands, consumers and experiences
• Serve as first level coach and supervisor for the team to support their knowledge of agency, client, vendor and industry basics as well as their overall skill development in the execution or monitoring of experience plans.
• Work with Planner to ensure accurate and timely invoicing (e.g. regular review of unbilled reports, resolve unbilled cases with Finance).

Sales Manager who will be responsible for supervising and organizing our sales team. You will be in charge of managing organizational sales by developing business plans, meeting planned goals, and coordinating with our marketing department on lead generation. You will also be tasked with overseeing the activities and performance of your sales team by tracking sales goals, setting individual sales targets, and facilitate the ongoing training of your salespeople.

In order to succeed in this role, you will need excellent communication skills and the ability to lead a sale team. Previous experience in a sales-related role is a plus.

Sales Manager Responsibilities:

Managing organizational sales by developing a business plan that covers sales, revenue and expense controls.

Meeting planned sales goals.

Setting individual sales targets with the sales team.

Tracking sales goals and reporting results as necessary.

Overseeing the activities and performance of the sales team.

Coordinating with marketing on lead generation.

The ongoing training of your salespeople.

Developing your sales team through motivation, counseling and product knowledge education.

Promoting the organization and products.

Understand our ideal customers and how they relate to our products.

Sales Manager Requirements:

Experience in planning and implementing sales strategies.

Experience in customer relationship management.

Experience managing and directing a sales team.

Excellent written and verbal communication skills.

Dedication to providing great customer service.

Ability to lead a sale team.

Work 5 days, but you must be able to work overtime. Usually need to come back to do overtime on Saturday or Sunday

need have degree certificate,then also need know the computer maintenance,can training the staff how to do the sales ,how to increase the turnover and increase efficiency,the company will give the target for the sales.Organize hotel staff's schedule work, work arrangement before work, inspection during work, inspection after work, etc. Learn to communication

• Position : M&E Manager (Building Construction/6 Days) - Up to $9,500 + Bonus
• Location : Resorts World Sentosa
• Working hours : Monday to Saturday | 8am to 5pm
• Salary (commensurate with experience) : Up to $9,500 + Performance Bonus + 14 Days Annual Leaves + Medical Benefits
• Duration : Permanent
• Industry : Building & Construction

Main Responsibilities:

• Assist Project Manager in supervising and coordinating all services and complete within programme.
• Work closely with clients and consultants on technical matters
• Coordinate M&E services work and work closely with other department staff to meet the project timelines
• Conduct detailed M&E coordination with all specialist contractors
• Attend progress/site/MEP meetings
• Ensure compliance with all necessary standards, code of practice and safety regulations
• Ensure the quality of works is achieved and safety regulations are compiled
• Any other ad hoc duties as assigned

Requirements:

• Degree in Mechanical & Electrical Engineering or equivalent
• Minimum 8 years of working experience in Main Contractor involving M&E works
• Good safety knowledge and attitude
• Ability to liaise with statutory authorities

Email to: [email protected]

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Chloe Ong

Senior Consulting Manager (APAC)

Reg no.: R22105510

EA No: 13C6684

Mooring Manager

• Location: Pandan Road, Clementi
• Working days: 5 days, Mondays to Fridays: 8:30am to 6pm

Responsibilities:

• To inspect anchor mooring systems and ancillary equipment as may be required by customer.
• To inspect all equipment and review original material and test certification for said equipment to ensure that documentation is sufficient, complete and consistent with the requirements of the customer.
• To provide written reports of results of any inspection in a format consistent with the requirements of the customer.
• Provision of mooring expertise specifically and exclusively to support the operation onboard the FSO/FPSO, rig / AHV.
• Conduct risk assessments and develop risk mitigation strategies.
• Coordinate with vessel crews and offshore personnel for safe mooring operations.
• Investigate incidents and accidents related to mooring and implement corrective actions.
• To assist in planning and supervising the deployment and recovery of anchor mooring systems and the connection and disconnection of said equipment.
• Manage towing / station keeping operations onshore / offshore
• Assist in project proposals, document planning and implementation of projects assigned including but not limited to project budgeting, project planning & preparation & implementation
• Assist with suitability inspections and chartering of marine spread vessels / barges for local / overseas operations.
• Negotiate with various parties and finalize advantageous charter contracts.
• Attend operation meetings and prepare relevant documents for approval.
• To liaise with vessel crew to ensure that all equipment on board the vessel is handled in accordance with manufacturer’s guidelines and with due care in respect of accepted standards of good marine practices.
• Liaise with management, engineers, and project manager in all subsidiaries and affiliated companies world-wide.
• To support and promote safe operations aboard the vessel on handling and operations associated with customer’s equipment.
• To relay technical and hands-on knowledge and experience to field personnel designated by customer.
• Participate in international sales and marketing initiatives.
• Provide sales, operational and technical support to all subsidiaries and affiliated companies as and when required.
• Liaise with port authorities and other relevant agencies as needed.
• Contribute to emergency response plans and participate in drills and exercises.
• Other tasks as assigned by management.

Requirements

• Minimum Degree holder 2nd or Chief Officer (preferred but not required)
• Minimum 10 years of relevant experience in marine or Oil & Gas Industry with offshore construction experience preferred.
• Fine for offshore deployment
• Familiarity with offshore works, steel structure, winches, cranes and zone rated application are added advantages.
• Knowledge of ISO 9001:2008 QA system
• Familiar with IACS (in particular ABS and DNV) rules and regulations on offshore construction projects and towing
• Knowledge of DP surveys, documentation, best practices, rules and regulations
• Willing to travel, working offshore for extended periods and go the extra mile to meet customers’ requirements.
• Write and review or contribute to project proposals and procedures.

Interested applicants may choose to apply / Contact me your updated resume for our consultant to find you a suitable oppurtunities

Contact Number : +65 90839650

LIM JUN SHENG Reg No: R22104301

The Supreme HR Advisory Pte Ltd EA No: 14c7279

Join Our Team and Shape the Future of the Medical-Aesthetics Industry!

ClearSK is a premier medical aesthetic clinic chain with a significant presence in Singapore, Kuala Lumpur, Shanghai, and Hangzhou. With over a decade of experience in providing innovative, safe, and effective aesthetic treatments, we are dedicated to empowering individuals to embrace beauty and confidence. Our commitment to quality and excellence in aesthetic care has made us a trusted partner in our clients' journeys towards perfecting skin and body beautifully.

About the Role

Are you an organized individual with a penchant for systematic thinking and a knack for executing business plans flawlessly? Do you thrive in an environment where meticulous planning meets hands-on action? If yes, we're looking for you! We are seeking an Operation Planning Executive/Manager to join our dynamic team at [Name of Aesthetic Clinic Chain]. In this role, you will be responsible for organizing logistics, materials, and manpower to ensure seamless operations across our chain of aesthetic clinics. You'll play a vital role in achieving our business objectives by maintaining a high-level perspective while being actively involved in day-to-day execution. Adaptability is key as you'll be handling unforeseen challenges such as machine breakdowns and manpower shortages with ease.

Job Responsibilities

• Collaborate with Directors, Doctors, and frontline colleagues to develop and execute operational plans.
• Implement and refine Standard Operating Procedures (SOPs) to ensure efficiency and cost-effectiveness.
• Oversee logistics, materials, and manpower to meet business demands.
• Handle sudden changes and challenges such as machine breakdowns and manpower shortages effectively.
• Utilize IT systems to streamline operations and enhance productivity.
• Maintain clear communication channels with all stakeholders.

Ideal Candidate

• Minimum Bachelor’s degree from reputable universities preferably in Business Administration and Health Sciences.
• 2 years of relevant experience in service/hospitality/healthcare/retail industry, are welcome to apply.
• Proficient in English communication and writing.
• Ability to read, write, and converse in Chinese will be an added advantage as liaising with our counterparts in China and Chinese customers.
• Pleasant personality, impeccable integrity, responsible, responsive, able to work under pressure and independently.
• Strong working knowledge of Excel.
• Proficient in IT systems.

What We Offer

• An attractive Salary Package with fixed pay of up to S$5,000 per month for candidates who fully meet our requirements.
• 5 working days per week; Monday to Friday.
• Sponsored work trips to KL to promote mutual learning and exchanges.
• Comprehensive job training and professional guidance provided.
• Fast-track career path for fast learners and high performers.
• Opportunity to work alongside doctors and management.
• Opportunity to embark on the Management Trainee Program for career advancement.
• Reward and recognition program that appreciates the most competent and brightest employees.
• Promotion based on performance and achievements.
• Generous package of free medical aesthetics treatments (up to S$6000 per year) selecting from 100+ treatments for full time employees.
• Exclusive staff discounts on our products and services.
• Medical Benefits for full time employees.

Join Us

At ClearSK, we value innovation, excellence, and the continuous pursuit of enhancing beauty and confidence through safe and effective treatments. If you are passionate about making a difference in the aesthetic industry and possess the creative skills and experience we are looking for, we invite you to apply.

Become a part of our dynamic team and contribute to our journey of perfecting skin and body beautifully, enjoying the flexibility of a hybrid work model designed to foster both independence and collaboration.

Application process

Should you wish to be considered for shortlisting, please complete the attached Google Form at the link below prior to submitting your application on the job portal:

https://forms.gle/ZdnDCJYqZ916n8iQ7

Please be advised that only candidates who have completed the form and are subsequently shortlisted will be notified.

Job Responsibilities

1.Maintain the existing customers and acquire New-to-Bank companies, explore the potential business opportunities, and furnish sound and favorable business ralationship and overall financial services to customers.

2.Cross-sell the bank's products and services (including but not limited to transaction banking services, treasury & markets, capital markets) in close conjunction with product lines to increase the share of wallet.

3.Structure and handle financing solutions tailored to specific needs of clients.

4.Prepare credit applications (quantitative and qualitative client analysis), credit renewal and undertake periodic review of assigned portfolio.

5.Monitor and manage accounts actively, being alert to potential risks (including credit risk, compliance risk) and taking timiely action including elevation to senior management and credit.

Job Requirements:

1.3-10 years' relavant experience in corporate banking and related industry preferred.

2.Demonstrate good knowledge of corporate bank products, especially trade finance preferred.

About Airwallex

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 100,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 1,500 of the brightest and most innovative people in tech located across more than 20 offices across the globe. Valued at US$5.6 billion and backed by world-leading investors including Sequoia, Lone Pine, Greenoaks, DST Global, Salesforce Ventures and Mastercard, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us.

About the team

The Strategy & Operations team at Airwallex plays a pivotal role in driving the company's overall growth and efficiency. We are a collaborative group of analysts, strategists, and operational experts who are passionate about translating vision into action. We leverage data insights, sharp problem-solving skills, and a deep understanding of the business to optimise processes, identify growth opportunities, and ensure Airwallex operates efficiently and effectively at scale.

What you’ll do

As the Senior Manager, Deal Strategy & Monetization, Revenue Operations you will enable our field team to price strategically, better understand our complex pricing structures and billing environment, and focus on continually improving our deal desk processes and tools. This is a great opportunity for somebody who enjoys working with field teams, is unafraid of going deep into product and pricing knowledge, and is a wizard with a Google spreadsheet.

This role is based in Singapore or Hong Kong.

Responsibilities:

Serve as a trusted advisor for the field team on deal structuring, pricing strategy, product pricing, and internal billing capabilities
Work closely with regional sales teams on pricing complex deals for strategic clients, balancing between building complex spreadsheet models and training reps to structure deals on their own
Lead pricing and deal structuring training, serving as the local subject matter expert
Improve and maintain internal guidelines and documentation for deal enablement
Automate manual pricing processes to improve deal velocity, partnering with product, finance, and systems teams
Support enterprise incentives analysis, by leading annual incentive plan reviews, quarterly commission calculations, and relevant leadership communications
Distil complex pricing construct into key, actionable insights for commercial teams
Reporting into a global team, this role will spend their time as follows:
70% focused on regional deal structuring, pricing strategy, and deal enablement
20% focused on global process improvements across deal desk initiatives and tools
10% focused on incentives analysis, including annual plan assessments and quarterly commissions calculations

Who you are

We're looking for people who meet the minimum qualifications for this role. The preferred qualifications are great to have, but are not mandatory.

Minimum qualifications:

Have strong analytical, strategic thinking and problem solving skills
Have strong spreadsheet modeling skills
Be a demonstrated partner with sales teams and other cross functional departments
Be able to synthesize and communicate in a simple but effective manner
Be highly organized with strong attention to detail
Thrive in fast paced and hyper growth environment
Be success-oriented and hold yourself accountable for delivering key outcomes
Be able to work collaboratively with people at all levels and across functions and cultures
Have a basic understanding of revenue recognition rule

Preferred qualifications:

Have Salesforce experienceHave Salesforce experience

Job Scope including but not limited to:

Formulate and implement standard operating procedures, manage, train and develop team members, liaise with executive management to ensure that company’ short and long term goals are met

Accountable for planning, coordinating and managing staff and services to ensure efficient and effective F&B operations and that customer service standards are maintained at all times.

Monitor supplies and inventory to make sure they’re used properly and efficiently and that we adhere to the store budget, manage Profit & Loss and forecasting of the business operational costing.

Creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction

Monitor customers reactions and confer frequently with servicing staff or captains to ensure customer satisfaction, respond to comments, requests and complaints in a timely and professional manner, take personal responsibility to resolve issues.

Other adhoc duties as and when necessary

Job Requirement:

At least Diploma/Degree in Management/Food & Beverage Operation or related certifications

Minimum 10 years’ working experience in food and beverage industry, preferably with management experience

Possess a comprehensive set of food & beverage service and operations skills, proven in handling customer satisfaction

Team oriented approach to management with a mindset of open communications, capable of building and managing relationships with stakeholders.

Knowledge of proper food handling procedures and quality management

Prior experience in a F&B environment involving in operations activities is an added advantages

Job Descriptions

• To manage Microsoft Dynamics 365 (Business Central/Sales/Human Resource)
• To consult business application implementation/operation in all countries in Asia region
• To build and drive regional application operational structure in Asia region
• To propose and leverage business benefits through the use of information technology.
• To support implement regional activities set by superior
• Any ad-hoc tasks as assigned by superior

Job Requirements

• Graduate in computer science or similar.
• Minimum 5 years of related experience
• With an adept knowledge in Microsoft Dynamics Business Central / Microsoft Dynamics for Sales
• Possess experience API connection to various type of other products
• Possess knowledge/experience of Microsoft Power Platform.
• Required any MCSD (Or equivalent ) that is relevant to either Dynamics 365 BC, Dynamics CRM and, Power platform.
• Required general knowledge of corporate business applications such as HRM, CRM, ERP
• Required regional optimization view for designing/managing business applications.
• Required strong documentation skills
• Required strong in team building skills
• Experience in managing and enhancing corporate business -application with Microsoft products.
• JSON or any other programing language experience is advantageous.
• Experience in the construction industry/Japanese MNC is advantageous.

Benefits

• AWS : Not provided
• Performance based bonus （Once in December) Company and Individual
• Expected OT for a month will be pretty minimum or 0
• AL、MC : 14 days
• MC　14days.
• Other benefits and allowances
• Dental coverage
• Medical coverage

Working hours

• Mon-Fri, 5days work week
• 8:00- 17:30 or 8:30-18:00

A cosy and nice hotel bar looking for an experience manager who has at least 5 years of experience in the industry.

Has knowledge of mixing cocktails and general bar management experience. Able to manage staff and scheduling of rosters.

Knowledge in alcoholic beverages and wines.

Has to have experience in inventory handling and proficient microsoft office skills.

Overall management of the bar.

Mission/purpose of the Job:

• Generate truck sales for both of UD & Volvo trucks and increase market share within Singapore market
• Build and strengthen customer relationships with existing and new / conquest customers
• Contribute to increase commercial turnover & profit and market share
• To drive the sales team towards No. 1 in customer satisfaction level for both brand and position our brands as premium product with high service quality
• Drive and align entire sales & support team towards our company objective of becomes market leader for both brand within next 3 years
• Provide timely product support to the sales team and key contact personnel to factory related to product support

Key responsibilities/Accountabilities:

• Responsible for complete TSP process
• Accountable for monthly / annually department spent within budget
• Establish close collaboration with marketing in developing and grow market share
• Synergize with aftersales and service workshop team to increase service penetration rate
• Accountable and monitor sales and warranty commitments / provisions
• Ensure all sales executives adopt Salesforce way of working
• Encourage sales team to adopt commercial crew of working
• Responsible to monitor all sales team to make use Salesforce diligently
• Execute daily sales activities including generating new leads and sales
• Plan & execute tactical sales plan
• Generate new contacts & businesses
• Explore new ideas & business opportunities
• Manage and maintain existing key accounts
• Provide product and engineering solutions
• Responsible for department account receivable & other department matters
• Analyze the market (potential and existing customers, competition activities)
• Participate actively with UD Trucks Singapore management team
• Manage salespersons’ activities (annual sales program, planning of promotional campaigns, review of reports, purchase orders, conversion rate, hit rate)
• Verify and approve customer orders (technical and financial validation)
• Organise team work for continuous development (quality, deadlines, prices, costs, health & safety), set targets, train, inform, communicate performance results, resolve difficulties through weekly meetings)
• Optimise department organisation (sectors, market surveys)
• Manage the team: recruitment, competence development, coaching, annual performance assessment meetings, proposals for promotion
• Prepare and agree with senior management annual activity budget
• Analyze monthly results and key performance indicators (volumes, market share) and prepare relevant action plans
• Analyze team performance, both individual and joint, utilizing key performance indicators, (market knowledge, successes, failures…)
• Communicate results and action plans to team and senior management on a regular basis.

Essential educational and/or training qualifications and certificates:

• Diploma/Degree in Automotive Engineering/Mechanical Engineering or Diploma/Degree in Sales and Marketing
• Formal training in leadership, communication and people skills

Preferred experience and knowledge:

• Knowledge of market, industry trends & competitors
• Strong Engineering background
• 3 to 5 years working experience in Automotive sales and service Industry

Necessary Technical / Functional / Language skills:

• Good communication skills, strong customer service-oriented attitude with flair for sales
• Result oriented and team player
• Motivated, positive and independent
• Class 3 driving license

A Sales Manager is a professional who is responsible for the success of their company’s sales department. They set goals for their team and produce monthly forecasting reports to see how well they’re doing in achieving those targets and budgets based on what’s happening with revenue streams so that everything runs

Join Our Team at Hoshino Coffee!

Are you passionate about delivering exceptional customer service in a warm and inviting atmosphere? Do you thrive in a fast-paced environment where every day brings new opportunities to connect with people? If so, we want you to join our team at Hoshino Coffee as a Part-Time Service Crew Member!

About Us:
At Hoshino Coffee, we pride ourselves on offering an authentic Japanese cafe experience to our customers. From our freshly brewed premium coffees to our delectable desserts and savory dishes, we are committed to providing a memorable dining experience that keeps our customers coming back for more.

Job responsibilities:

• Fully master all service and kitchen operations.
• Building a strong team with company's mission, vision and values in mind.
• Train and guide all employees in accordance to company's key ideal employee and manager profile.
• Enhance employee experience while working in the company.
• Take lead in cultivating good mannerism in the outlet and increasing customer experience.
• Execute outlet action plans with goals in mind.
• Conduct analysis on reports and propose improvement plans of working practices and personal efficiency.

Requirements:

• At least 2 years’ experience in F&B industry with minimum 1 year experience as managerial position.
• Passionate in F&B and great customer service.
• Senior positions will be considered based on experience (please include resume in your application).

About Novela

Novela is Singapores first international multi-brand beauty retail store. Keeping up with the latest trends, Novela aims to capture the hearts of beauty shoppers with a wide range of luxury beauty products including skin & body care, fragrances and makeup.

Novelas logo is a black quill pen, which is symbolic of a womans beauty, elegance and knowledge. Indeed, we believe that you can exude beauty from the inside out with the right beauty regime. By curating the best beauty brands from across the globe and offering them at affordable prices, we aim to simplify and elevate your shopping experience with premium products handpicked by us.

About this role:

We are seeking a data-driven and customer-centric CRM Manager to lead our customer relationship management strategies at Novela. The ideal candidate will have a strong understanding of retail consumer behaviour, especially within the beauty industry, and will be responsible for developing, implementing, and optimizing CRM initiatives that drive customer engagement, loyalty, and revenue growth.

Key Responsibilities:

CRM Strategy & Implementation:

• Develop and execute CRM strategies to enhance customer engagement, retention, and loyalty.
• Build segmented customer journeys and campaigns tailored to various customer groups based on behavioural data, demographics, and purchasing habits.
• Lead CRM automation efforts and implement new tools or systems to enhance the customer experience.

Data Analytics & Insights:

• Analyse customer data to identify trends, behaviours, and preferences that drive engagement and optimize campaign effectiveness.
• Leverage customer data to create personalized offers, recommendations, and communications to increase purchase frequency and average order value (AOV).
• Monitor and report on the performance of CRM campaigns (open rates, conversion rates, retention rates) and identify areas of improvement.

Customer Segmentation & Personalization:

• Develop and refine customer segmentation models to create highly targeted marketing strategies.
• Implement personalized communication across multiple channels (email, SMS, social media, etc.) to enhance the customer experience and increase retention.
• Utilize predictive modelling and advanced data analytics to anticipate customer needs and behaviours, driving proactive engagement strategies.

Loyalty Program Management:

• Oversee the development and management of the customer loyalty program, ensuring it delivers value to both the business and the customer.
• Continuously optimize the loyalty program through data insights to increase customer retention, lifetime value (CLV), and program participation.

Cross-Functional Collaboration:

• Work closely with marketing, e-commerce, and sales teams to align CRM strategies with broader business goals and promotional efforts.
• Partner with product teams to gather insights on consumer behaviour and influence product offerings that align with customer preferences.
• Collaborate with IT and data teams to ensure CRM systems and databases are optimized for performance and data accuracy.

Market & Consumer Trends Analysis:

• Stay up to date on industry trends, competitor CRM strategies, and evolving consumer behaviour, especially within the beauty and retail sectors.
• Apply learnings from market trends to innovate CRM programs and enhance customer touchpoints across all channels.

Requirements:

• Bachelors degree in Marketing, Business, Data Science, or related field.
• 5+ years of experience in CRM, customer engagement, or loyalty marketing, preferably within the retail or beauty industry.
• Strong knowledge of retail consumer behaviours, with a focus on the beauty sector.
• Hands-on experience with CRM tools and platforms (e.g., Salesforce, HubSpot, or similar).
• Proven track record of managing successful CRM campaigns and loyalty programs in major retailers or online marketplaces is a must.
• Strong analytical skills with the ability to interpret complex data and translate it into actionable strategies.
• Excellent communication and project management skills.
• Ability to lead cross-functional teams and manage multiple projects in a fast-paced environment.
• Proficiency in segmentation, predictive analytics, and CRM automation tools.

Penang Culture Restaurant plays an important role bt attracting people from all over Singapore as well as Malaysia to savour the best of Penang Food.

Job Description:

• Interviewing,hiring, training, scheduling and managaing employees
• Resolving customer complaints regarding food quality and service and making sure the business complies with health and food safety regulations.
• To supervise and co-ordinate daily operation of outlets
• Oversee and maintain records for inventory, including food and beverages, supplies and other restaurant equipment.
• Achieve maximum profitability and overall success by controlling costs and quality of service.

Job Requirement:

• Passion in F&B industry, pleasant personality with a good service attitude
• Must be able to work on weekend and public holiday
• Willing to learn and adapt to a fast pace emvironment

Operational Management:

Full knowledge on Bangladeshi cooking and operating the business.

Oversee day-to-day restaurant operations, including opening and closing procedures.

Monitor and maintain food quality, presentation, and consistency to meet or exceed guest expectations.

Manage inventory, ordering, and stock control to ensure adequate supplies and minimize wastage.

Ensure cleanliness, organization, and safety standards are upheld throughout the restaurant.

# Staff Leadership and Development:

Recruit, train, schedule, and supervise front-of-house and back-of-house staff.

Foster a positive work environment, promote teamwork, and provide coaching and feedback to enhance employee performance.

Address staff conflicts and performance issues, taking appropriate disciplinary actions when necessary.

Develop and implement training programs to improve staff skills and knowledge.

# Customer Service:

Interact with guests, handle complaints, and ensure a high level of customer satisfaction.

Monitor guest feedback and reviews, making necessary adjustments to enhance the dining experience.

# Financial Management:

Develop and manage budgets, track expenses, and ensure financial targets are met.

Analyse sales data, trends, and financial reports to make informed decisions that drive profitability.

Control costs by optimizing inventory, labour, and operational efficiency.

# Marketing and Promotion:

Develop and implement promotions, events, and marketing strategies to attract and retain customers.

Utilize social media and other platforms to engage with customers and promote the restaurant's offerings.

Job Requirements

3 year of experience in simillar position

Proven experience as a Restaurant Manager or in a similar role within the food and beverage industry.

Strong leadership and interpersonal skills with the ability to motivate and manage a diverse team.

Excellent communication skills.

Proficiency in restaurant management software and point-of-sale systems.

Solid understanding of financial management, including budgeting and cost control.

Knowledge of food safety and hygiene standards.

Flexibility to work evenings, weekends, and holidays as needed.

Must be able to work night shift and split shift

Must be able to work extra hours or weekend if needed

What the day will look like
1. Local client advisory and service

• Client relationship management
• Discover client’s needs in holistic manner
• Set service scope and expectations
• Advise client on risk management and general insurance issues and offer potential solutions
• Advise on local statutory insurance requirements
• Design, strategize, place/renew and manage insurance program across various property and casualty lines
• Ensure policy administration matters are carried out accurately and timely, including invoicing and collection
• Review insurance program performance, perform claims analysis and offer risk improvement recommendations where possible.
• Review client’s contractual insurance requirements

2. Multinational client servicing – collaborate with overseas Aon Producing Offices to service local operations of multinational companies, such as

• Design and optimize client’s global insurance program
• Setting service scope and fee according to AGCN guidelines and tools
• Communicate client’s global risk management philosophy to local Aon offices
• Ensure instructions are communicated to and implemented by local Aon offices
• Utilize IT platforms for global account management

3. Delivering Aon United (DAU)

• Propose solutions across risk, insurance and other solution spaces that Aon offers
• Engage various Aon business units, specialties and regional resources to deliver appropriate Aon United solutions for clients
• Keep up to date on Aon IQ and wide range of cutting-edge solutions across all Aon business units
• Execute and utilise client-related value propositions, systems and processes including (but not limited to) Client Value Creation Model (CVCM), Aon Brokers Guide, Global Account Management System, Aon WorkComp.

4. Co-service with senior colleagues on major accounts, such as being Regional Coordinators for major accounts with operations in APAC

5. Participate in and contribute to winning new clients

6. Comply with company procedures and processes

7. Any other roles and responsibilities assigned

Skills and experience that will lead to success
• Diploma or Bachelor Degree
• General Insurance academic qualifications, ACII would be advantageous
• At least 4-5 years of experience in the insurance industry
• Independent, proactive, efficient
• Meticulous and able to multi-task
• Excellent communication and interpersonal skills
• Pleasant and positive personality, adaptable to changes
• Possess good analytical mind with strong intuition for business
• Good spoken and written communication skills
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint)
• A strong teammate

To built strong relationships and shall act as a trusted advisor on strategic decisions for company

To conduct analyses and design tailored solutions for business challenges

To develope and implement strategic plans to enhance performance and growth

To recommend and lead initiatives to optimize efficiency and reduce costs

To manage organizational transformations and to ensure smooth transitions

To assess financial impacts and identified cost-saving opportunities

To utilize analytics to drive decisions and validate solutions

To manage multiple projects, ensuring timely, on-budget, and within-scope delivery

To provide training to build client capabilities and support new processes

To conduct research and advised on leveraging market insights

To produce comprehensive reports and presentations for stakeholders

This position is responsible for the planning and direction of the workers and resources of the restaurant for the efficient, well-prepared, and profitable service of food and beverages.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assisting the Operations Manager to work with chefs and other personnel to plan menus that are flavourful and popular with customers.

• Work with chefs for efficient provisioning and purchasing of supplies. Estimate food and beverage costs. Supervise portion control and quantities of preparation to minimize waste. Perform frequent checks to ensure consistent high-quality preparation and service

• To hit all financial targets

• To lead the team on each shift and ensure the company service standards are upheld

• Work with other management personnel to plan marketing, advertising, and any special restaurant functions

• Direct hiring, training, and scheduling of food service personnel

• Investigate and resolve complaints concerning food quality and service

• Prepare checks that itemize and total meal costs using the Point of Sales system

• Ensure sufficient stocks supply in the restaurant for smooth operation

• Safe keeping of company properties

• Assist in sending daily sales reports

• Assist in operation to ensure the smooth operation of the restaurant.

• Perform other duties as assigned by management.

REQUIREMENTS

• Min GCE ‘N’ level or equivalent with at least 2 years of relevant experience

• Strong communication, interpersonal, and management skills

• Passionate about providing excellent management and interpersonal skills

• Able to work independently and in a team

We are looking for an HR Manager to oversee all aspects of human resources practices and processes. The HR Manager will be the go-to person for all employee-related issues. Main duties involve managing activities such as job design, recruitment, employee relations, performance management, training & development and talent management.

This role is very vital to Initia’s success. People are our most important asset and you’ll be the one to ensure we have a happy and productive workplace where everyone works to realize our established mission and objectives. Promoting corporate values and shaping a positive culture is a vital aspect in the kind of HR Manager we are looking for.

DUTIES & RESPONSIBILITIES:

• Developing the company's HR agenda
• Developing HR strategies, policies and practices
• Structuring compensation and benefit packages
• Developing and creating each position’s KPI and evaluation structure for employee
• Finding suitable government grants for the entire business entity and securing the grants
• Managing, saving, and allocating HR funds with government grants
• Provide input on workforce and succession planning as well as planning of business unit restructuring
• Accomplish and ensure projects tasked by HQ are complete according to schedule
• Handle recruitment and selection process such as posting advertisements, shortlisting and prepare employment contracts
• Ensures legal compliance by monitoring and implementing
• Learning and Development, Planning Training Plan for all staff
• Responsible for ensuring timely and accurate delivery of payroll
• Administrator welfare matters and organizing staff activities
• Driving the performance management programs, identifying talent gaps and develop internal candidate pipelines
• Manage overall end-to-end Payroll
• Providing HR consulting and solutions on HR matters to business units on a daily basis

My client, a Global General Insurance broker, is looking to hire an experienced Broking Manager in Singapore to provide a full spectrum of account servicing for their major corporate accounts.

Collaborating with key stakeholders, you will:

Responsibilities:

• Manage renewals of 15-20 major corporate accounts independently, ensuring all customer requests are resolved with first-class service.
• Developing new and organic growth accounts to meet targets.
• Renewals of accounts; to achieve timely renewal and high renewal retention.
• Preparing detailed proposals and presentation decks for new and organic leads or for remarketing of renewal accounts where required.

Requirements:

• 3+ years of experience with GI broking account management
• Must have a Certificate in General Insurance (BCP, PGI, CGI)
• Good command of oral and written English. Fluency in oral Mandarin Chinese is an advantage as you may be dealing with Chinese-speaking clients based in SG

Benefits:

• Industry-leading cash incentives for renewals, paid quarterly
• Career Progression: become a specialist in corporate general insurance lines, with clear promotion criteria and opportunities
• Competitive compensation

If you meet the requirements above and you're keen to take on the challenge of servicing key corporate accounts at a global insurance broker, apply now. Or email Nikhil Senan at [email protected] for a confidential discussion.

Less experienced candidates are encouraged to apply, as 1 opening is for a junior broker.

Responsibilities

• Manage day to day restaurant operations, and ensure a positive outlet image
• Coordinating front and back of the house operations for smooth delivery of services
• Training / coaching of new and current staff on customer service best practices
• Managing staff training, schedules and work performance
• Organize and supervise shifts
• Respond promptly to customer complaints, suggest solutions to resolve complaints
• Ensure compliance with safety and sanitation regulations
• Control operations cost and identify measures to cut wastages
• Maintaining market awareness and developing new and innovative processes for more efficient restaurant operations
• Preparing of reports
• Analyze and forecast sales figures to maximize profits

Qualifications & Requirements

• Bachelor Degree in Hospitality, Retail Management or related field
• Proven work experience as Restaurant Manager / Hospitality Manage
• Strong leadership skills
• Excellent communication skills
• Financial Management skills
• Customer service oriented

This position is responsible for the planning and direction of the workers and resources of the restaurant for the efficient, well-prepared, and profitable service of food and beverages.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assisting the Operations Manager to work with chefs and other personnel to plan menus that are flavourful and popular with customers.

• Work with chefs for efficient provisioning and purchasing of supplies. Estimate food and beverage costs. Supervise portion control and quantities of preparation to minimize waste. Perform frequent checks to ensure consistent high-quality preparation and service

• To hit all financial targets

• To lead the team on each shift and ensure the company service standards are upheld

• Work with other management personnel to plan marketing, advertising, and any special restaurant functions

• Direct hiring, training, and scheduling of food service personnel

• Investigate and resolve complaints concerning food quality and service

• Prepare checks that itemize and total meal costs using the Point of Sales system

• Ensure sufficient stocks supply in the restaurant for smooth operation

• Safe keeping of company properties

• Assist in sending daily sales reports

• Assist in operation to ensure the smooth operation of the restaurant.

• Perform other duties as assigned by management.

REQUIREMENTS

• Min GCE ‘N’ level or equivalent with at least 2 years of relevant experience

• Strong communication, interpersonal, and management skills

• Passionate about providing excellent management and interpersonal skills

• Able to work independently and in a team