Total 65,485 Manager service operations manager job vacancies in Singapore

Job Scope:

• Develop project plans, timelines, and schedules for steel structural projects
• Coordinate with clients, contractors, and subcontractors to ensure smooth project execution
• Oversee the design and engineering of steel structures, ensuring compliance with relevant standards and regulations
• Review and approve technical drawings and structural designs
• Prepare and manage project budgets, ensuring cost-effective execution
• Monitor project costs and ensure work is completed within the allocated budget
• Supervise and manage the construction site, ensuring quality control, safety, and timely delivery
• Ensure proper implementation of health and safety regulations on site
• Lead and manage the project team, including engineers, designers, and site workers
• Provide technical support and guidance to team members throughout the project lifecycle
• Act as the main point of contact for clients, ensuring clear communication of project status and progress
• Prepare regular project reports, highlighting milestones, issues, and resolutions
• Oversee procurement of materials and equipment for steel structure fabrication and construction
• Ensure timely delivery of materials and resolve supply chain issues
• Implement quality control procedures to ensure that the steel structure meets all specifications and standards
• Conduct regular inspections and audits to monitor the progress and quality of work
• Identify potential risks and develop mitigation plans to address them
• Resolve any unforeseen issues or challenges during project execution
• Conduct a final review of the project upon completion, ensuring all aspects meet client requirements
• Prepare as-built documentation and project close-out reports

Requirements:

• Diploma/Degree in Civil Engineering or equivalent
• Minimum 10 years of relevant experience in structural steel work/construction
• Experience in MRT projects is an advantage
• Strong leadership and team management skills
• Good interpersonal skills
• Willing to work at various site locations

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R1981808

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

(Open to Senior Treasury Execxutive / Analyst candidates!)

Overview

The role holder, reporting to the Financial Controller, is

• To be responsible for managing day-to-to-today activities in treasury and corporate functions to meet the financial and regulatory obligations of the group.
• To assist the Group in audit and accounts functions.

Duties and Responsibilities

Treasury

• To perform a broad range of treasury functions which includes cash management; bank loan management including rollovers, drawdown and compliance.
• To manage intercompany loans.
• To maintain & update all relevant banking records which include maintaining bank account Master Database, updating of consolidated report of banking facilities / charges and utilization.
• In charge of opening and maintenance of bank accounts, internet banking and application of bank facilities.
• To support business stakeholders in FX and trade financing matters.
• To identify business and market opportunities and work closely with banks for new funding scheme and evaluate current scheme for improvement.
• To coordinate with internal stakeholders on Tax compliance requests such as FATCA.
• To prepare weekly cash flow consolidation, consisting of short- and medium-term requirements.

Corporate

• To assist in the preparation of directors' and shareholders' resolutions.
• To assist in ensuring filing compliance in accordance with relevant regulatory and statutory requirements.

Accounting and Audit

• To support audit related matters including preparation of bank and directors’ confirmations.
• To assist in the preparation of monthly management accounts and annual financial statements in accordance with applicable financial reporting standards and group guidelines.
• To assist in the review of payments and receipts.

Others

• Establish, develop, and maintain relationship with key internal and external stakeholders by providing high level support and engagement and maintain consistent strong operational relationships.
• Ad-hoc duties as assigned.

Requirements:

- Degree in Accountancy or Finance

- Min 3 years of Corporate Treasury experience; with some audit expsoure preferred.

- Senior accountant with Treasury experience are welcome to apply.

Jessie Hoe Huey Miin

CEI R1103861

EA: 99C4599

Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production.

Senior Project Manager (Account Management) 

As our business continues to grow and reach new heights, we are looking for a Senior Project Manager to join us to help us with our next phase as we develop our account management and operations across APAC. You’ll be working with our Business Director when managing and nurturing existing client accounts and relationships, ensuring our commercials are aligned, and building synergies between external clients, our embedded talent and internal business functions: Finance, Operations, Talent Acquisition and HR.

You’ll have trust and empowerment from the management team to move the needle. You’ll help to safeguard and support our business activities and profitability to drive sustainable growth. You’ll get to support strategic business growth and product development conversations and own the implementation of such programmes. If you’re looking for an opportunity to propel your career to new heights by expanding your account management skills and commercial acumen, this is it! 

Role: 

• Develop and maintain strong client relationships and encourage expansion of engagements as we grow our share of wallet within the existing client network.
• Own and project manage the end-to-end client needs, including outreach, proposals, presentations, negotiating deals, managing SOW alignments, budgets, and renewals, ongoing client CRM, account reviews, and navigating a vast variety of enquiries. 
• Become the go-to person and a trusted advisor to our clients and partners with a strong focus on driving results and profitability while building relationships.
• Develop and own compelling proposals and pitch materials by project managing resources and timelines, case studies, and presentations.
• Display the passion and drive of a client portfolio owner, take accountability for obstacles and rectify those as appropriate. 
• Provide intel to support the day-to-day operations of the business unit, including timely updates, reporting and actionable business insights. 
• Support and own strategic and operational business initiatives, including but not limited to business planning, financial and commercial control, client and internal operations.
• Act as a catalyst for customer service and operational excellence across the organisation as aligned with the clients’ and business requirements and priorities. 

You:

• 8+ years of experience in an agency, consultancy or in-house team, well versed with account management, marketing, and strategic creative processes.
• Proven project management abilities with an eye for detail and creativity and experience with creative production processes. 

• Strong in communication with demonstrated success in handling and communicating complex or sensitive business issues to clients and C-Suite.
• ​​Create high-level presentations and be comfortable presenting to senior management. 
• Thorough understanding of diverse business processes and strategy development through strong analytical and financial acumen with an ability to think “end-to-end”.
• Possess critical thinking skills coupled with process improvement ability to build systems, processes and procedures from the ground up in a start-up environment. 
• Able to manage multiple priorities, projects and deadlines simultaneously.
• Eager to motivate and inspire with high tolerance and appreciation for navigating through ambiguity. 

• Exceptional verbal and written English communications and presentation skills and - ideally - fluent in another Asian language to cover projects across APAC.

Please note: due to the high volume of applications, only successful candidates will be contacted with a follow-up introduction email. By submitting your application, you consent to the collection, use and disclosure of your data by the Maker Lab team for the purposes of your application. Where your application contains personal data of third parties, you confirm that you have obtained all necessary consents to provide the Maker Lab team with such personal data and that we may collect, use and/or disclose such data in accordance with the Personal Data Protection Act 2012. If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles!

Our client is an award-winning global payments solution provider that simplifies online, cross-border and multi-currency transactions safely, securely and efficiently. They are a holistic payments technology provider of merchant acquisition, card issuance, remittance and B2B payments. As a global payment facilitator that interconnects different payment options and types, they specialise in helping Chinese companies to scale the global market.

As part of the Operational Risk team, you will assist in operational risk management, risk

incident reporting and analysis, provide independent risk oversight, participate in Enterprise- wide risk framework and help drive the improvement of the control environment in company.

Key Responsibilities:

• Work closely with all functional teams to guide and exercise oversight on risk registers relating to operational risks, incident reporting, process gaps and controls analysis, and remediation efforts.
• Analysis - analyzing data from various systems, understanding system logic, investigating risk events and identifying root cause of incidents.
• Risk Monitoring - to provide support in risk monitoring activities and recurring communication with management and senior management stakeholders on observations and findings.
• Process Enhancements - participate in process enhancements initiatives and projects to optimize process flows and improve operational efficiencies.
• Promote awareness of operational risk management and support the maintenance of a healthy risk culture.
• Support projects and initiatives which may impact the Enterprise Risk framework for the organization.
• Participation in risk committee meetings and present materials and follow-up actions.

Required Qualifications:

• Minimum 2 years in risk management or experience in analytical roles at financial institutions, tech or fintech companies preferred.
• Bachelor's degree in Business, Accounting, Economics, Finance or related disciplines.
• Strong problem solving and analytical skills
• Proficient in Excel and Microsoft Office tools.
• Ability to segregate widely variant data and feedbacks into root cause issues and provide actionable feedback to other stakeholders.
• Excellent interpersonal and communication (written / verbal) skills, comfortable with providing training, presentation, managing multiple stakeholders and working as part of a team.

Additional Attributes:

• Ability to work independently and as a team with all stakeholders.
• Strong sense of integrity and responsibility.
• Interest in the fintech industry and ability to work in a start-up environment.
• Basic understanding of digital payments, and end-to-end operational process flows.
• Excel macro-proficient / VBA skill is an added advantage.

We regret that only shortlisted candidates will be notified.

Rewarding Talents International Pte Ltd │ EA License No.: 22S1387

Registration No.: R1544028

The Company

Our client is a top-tier private investment management firm with a global reach. They have a substantial portfolio, managing assets for large institutions and high-net-worth individuals. Their offerings span across advisory services, custom solutions, and a variety of funds. They work independently, yet draw on global resources, enhancing services, ESG and risk management. The firm strongly adheres to ESG within team culture and investment procedures and promotes a diverse and inclusive workplace.

The Role

The role involves managing the full cycle of private equity investments, conducting financial analysis and evaluations, networking for deal facilitation, collaborating with senior partners on strategies, developing tools for investment decision-making and portfolio management, and mentoring junior team members.

Your Profile

The candidate should have a Bachelor's degree in a relevant field with over 6 years of experience in private equity with skills in financial analysis, portfolio and investment management. Preference for those with Asian market experience. The candidate should be self-driven, proactive, able to prioritize, demonstrate problem-solving abilities, and adapt well in a fast-paced environment.

Apply Today

Please send your resume, in WORD format only and quote reference number CL13117201, by clicking the apply button. Please note that only short-listed candidates will be contacted.

EA Licence no.: 07C5595 | Cindy Low EA Registration no.: R22111549

Position:Intern - Business Development Manager (Recruitment)

Location:Singapore

About Us:

We are an innovative and dynamic startup specializing in recruitment solutions for IT, finance, and manufacturing sectors. Our mission is to connect top-tier talent with forward-thinking companies, fostering success for both employers and candidates. Join us and be part of a collaborative team that values creativity, growth, and impact.

Role Overview:

As an Intern - Business Development Manager (Recruitment), you will play a pivotal role in expanding our client base and strengthening relationships with key stakeholders. This internship offers hands-on experience in business development and recruitment strategy, perfect for individuals eager to kickstart their careers in a fast-paced startup environment.

Key Responsibilities:

Client Acquisition: Research and identify potential clients in the recruitment industry, focusing on IT, finance, and manufacturing sectors.

Relationship Management: Build and nurture relationships with HR managers, recruiting authorities, and key decision-makers.

Market Analysis: Conduct industry research to understand trends, challenges, and opportunities in the recruitment market.

Proposal Development: Assist in preparing compelling proposals, presentations, and pitches for prospective clients.

Collaboration: Work closely with the recruitment team to align business development efforts with company goals.

Performance Tracking: Monitor and evaluate business development efforts, providing regular reports to the leadership team.

What We’re Looking For:

Education: Pursuing or recently completed a degree in Business Administration, Human Resources, Marketing, or a related field.

Skills:

- Strong communication and interpersonal abilities.

- Analytical mindset with attention to detail.

- Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).

- Familiarity with CRM tools is a plus.

Traits:

- Self-motivated, eager to learn, and proactive in taking on challenges.

- Excellent organizational and multitasking skills.

Interested candidates are invited to submit their resume and a cover letter detailing their interest in the role to [email protected].

Embark on a journey where your contributions make a tangible difference. Join us and grow with a company that’s redefining recruitment!

An exciting opportunity has arrived at The Garcha Group, Singapore’s luxury boutique hotel group with four hotels in Singapore, all of which are franchised under Marriott International—the world’s largest and most prestigious hotel company.

Marriott Hotels:

· Duxton Reserve Singapore, Autograph Collection

· Maxwell Reserve Singapore, Autograph Collection

· The Vagabond Club, a Tribute Portfolio Hotel

· The Serangoon Club, a Tribute Portfolio Hotel

Restaurants & Bars:

· Yellow Pot, Anouska's (Duxton Reserve)

· Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)

· The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

· As an associate of a Marriott hotel, you, your parents or parents-in-law, children, spouse/domestic partner, and siblings are eligible for discounts on F&B and room rates in 8,700+ hotels worldwide

· As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalised learning experiences designed to help you thrive in your Marriott career journey

· Comprehensive health insurance plan with Raffles Insurance with the option to upgrade at subsidised corporate rates

· 2-night yearly staycation including all meals and beverage (incl. alcoholic) in any of the four Garcha Group hotels in Singapore

· 20% off food & beverage at Garcha Group restaurants and bars and all Marriott hotels

Your day to day

Under the general direction of the Hotel Manager, oversee the activities of the Room Division to ensure the achievement of established quality, guest service standards and departmental revenue and profit goals. Adhere to governmental regulations concerning hotel emergency procedures, safety, or other compliance requirements, as well as brand standards and local policies and procedures. Deliver a guest experience that is unique and brings the brand to life.

Financial Returns

· Oversees their implementation

· Ensures training needs analysis of Rooms Division is carried out and training programs are designed and implemented to meet needs

· Conducts probation and formal performance appraisal in line with company guidelines

· Maintains up to date staff records and approves leave requests etc. Coaches, counsels, and disciplines staff, providing constructive feedback to enhance performance

· Regularly communicates with staff and maintains good relations

Guest Experience

· Build and maintain positive relationships with all customers and guests in order to exceed their needs

· Take action to address these needs in order to exceed their expectations

· Create a positive hotel image in every interaction with internal and external customers

· Ensure your direct reports have current guest focused standards and procedures which are used effectively for training purposes

· Ensure all front office staff provides guests with prompt service, professional attention, and personal recognition

· Ensure guests are greeted upon arrival and make time to interact effectively with guests.

· Respond appropriately to guest complaints, solicit feedback, and build relationships that drive continuous improvements in guest satisfaction.

· Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies.

· Ensure that guest satisfaction data is analysed and that plans are developed and implemented to achieve established goals

· Communicate to appropriate departments all pertinent information related to the expected arrival and departure of VIP’s and other key guests, or other special guest needs

People

· Direct day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members.

· Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance

· Educate and train team members in compliance with brand standards, service behaviours, and governmental regulations.

· Ensure staffs have the tools, training, and equipment to carry out job duties

· Promote teamwork and quality service through daily communication and coordination with other departments.

· Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with hotel or company rules and policies

Responsible Business

· Regularly audit all financial transactions to ensure governmental regulations and data privacy requirements are met

· Act as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel

· Develop awareness and reputation of the hotel and brand in the local community and promote team member involvement in community outreach efforts Perform other duties as assigned

· May also serve as manager on duty

· Recognize and develop the potential of yourself and your direct reports

· Use strengths of others to build organization capability for the future and recognize the advantage diversity brings Identify and develop talented individuals

· Understand and consider the global nature of the business

· Work effectively with colleagues from different viewpoints, cultures, and countries

· Supervises the overall activities of Front Office and Housekeeping operations

· Monitors the personnel of these operations to ensure guests receive prompt, cordial attention, and personal recognition

· Coordinates exchange of pertinent information between departments within the Division and directs exchange of information with other departments, notably, Engineering and Security

· Consults with Department Heads and General Manager on an ongoing basis to improve business conduct Assumes overall responsibility for maintaining presentation standards to ensure facilities and equipment are clean, in good repair and well maintained

· Schedules and regularly conducts routine inspections of areas under control

· Maintains appropriate standards of conduct, dress, hygiene, uniforms, appearance, and posture of all front office employees

· Conducts comprehensive monthly departmental meetings to include review of procedures and events which warrant special handling and detailed information

· Promotes Inter-hotel sales and in-house facilities

· Monitors and controls the inventories for operating equipment and supplies

· Communicates to the General Manager to his/her delegate, and other Department heads, all information likely to be of interest to them

· Monitors and controls the Front Office department operation in the areas of revenue expenditure, profitable and performance against budget

Accountability

This is the top room’s division job in a large full-service, luxury, resort, or major flagship hotel with an extensive range of facilities and services, demanding competitive pressures, and a large number of VIP and key guests. Directly and indirectly supervises a large number of Front Office and Housekeeping employees.

1. Responsible for the technical service capacity building of the service team and channel partners in the target region of H3C international market, enhance the technical service capability of the service team and channel partners;

2. Responsible for the delivery of support and management of customer training, product solutions, pre-sales testing, online problems solving in the target region;

3. Responsible for the standards, quality and customer satisfaction of the work undertaken by the Company;

4. Responsible for the channel enhancement, technical support and management of major projects in the target area;

5. Responsible for the implementation of channel empowerment plan and the delivery of results of major projects;

6. Fulfill and act on verbal and/or written assignments, tasks, instructions and orders of immediate supervisors, other competent officials and authorized representatives of the Company, should business needs so require, and, therefore, are deemed to be production assignments.

Skills:

1. More than 5 years ICT industry experience, working in China are preferred.

2. Proficient in network protocol, TCP/IP, BGP, OSPF, ISIS, MPLS; Familiar with project management and delivery, experienced in independently undertaking large project delivery.

3. Have service channel resources in China, and have a good relationship with the channel.

4. Bachelor degree or above.

5. Get certificate H3CSE, H3CTE, CCNP, PMP, Network Planning Designer

6. Fluent English, Chinese native language （ listening, speaking, reading and writing skills）, Good communication, interpersonal and presentation skills

7. Understanding Chinese culture. Recognize and appreciate Chinese culture.

JOB SUMMARY

• Provide accurate and timely support to Relationship Managers
• Relationship Managers calls (inbound/outbound/myRM) where necessary
• Produce high quality phone and written correspondence to clients
• Actively participate in the prevention of money laundering and fraud by strict adherence and close diligence to the Bank's policies and procedures and overall control culture in the teams
• Call backs to clients to verify high risk payments, change of addresses, enquiries, and various administrative matters
• To resolve client complaints/feedbacks/issues and manage clients service expectations
• Deal with Account Opening documentation and queries as required
• Spotting cross-sell opportunities and referring to Relationship Managers where appropriate
• Face to face meet up with clients if applicable

RESPONSIBILITIES

1. Sales Support

• Co-ordinate on promotion campaign – product bundling fulfillment, MGM, SGM and etc
• Collating RSVP for client events and reminder call to clients before the event (if applicable)

2. Portfolio Management (applicable to RSM @ Hub only)

• Handle clients arm code tagging or re-tagging
• Handle conversion of account eg sole account to join account, compiling of household relationship (if applicable)
• Ensure accurate & timely setup/extraction of accounts / Wealth document to support RMs in any investigation
• Monitor pending CDD/Service Request related documents and assist the RMs to follow-up and rectify the CDD deficiency or remediation
• Support in ensuring RMs attend to their Morning Excesses & WM Limit Excess Review Report

3. Client Management

• Ensure prompt and proper follow-up to clients via emails/myRM/phone calls/letters including updating clients on change in RMs
• Cover buddy RSM when they are away including virtual support to other hubs (if applicable)
• Servicing walk-ins clients when required including provide service support for account opening when a walk-in client wants to open a CASA account and refer to RMs on wealth related products
• Providing regular updates to clients on banking promotion and events
• Obtain Member-Get-Member from existing clients under assigned portfolio

4. Compliance / Operational Risk

• To comply with all money laundering prevention procedures and, report any suspicious activity to the Line Manager & Transaction Monitoring Unit (raise STR if necessary)
• Ensure compliance with all regulations and controls as set by the Bank and external regulatory authorities, including controls relating to Guidelines on Fair Dealing and Treating Clients Fairly outcomes
• Review and comment on the Daily Aggregate Large Item Report, in absence of RM
• Forwarding and keeping track of all documentations which require senior managers’ approval
• Ensure proper follow up on the outstanding risk & rework from CAU, IO, document

5. Administrative

• To provide relief coverage for Service Ambassadors for PB Centres
• Ensure cleanliness and general upkeep of PB Centres/Hub office
• Leave and claims management
• Arranging for courier service for PB clients
• Raising SRM & ePro
• Tracking of CDP hours

6. Branch Operational and Service desk duties (applicable to RSM @ Branch only)

• Transaction (Financial) Approval
• SR & Document (Paper) Checking & Approval
• Greeter Duty (Branch/ Hub)
• RSM relief cover - Hub (for ad-hoc request) – RSM duties but without RM to be tagged

​​​​​​​Compliance / Operational Risk

• Dual Control to be observed at all times
• To comply with all applicable money laundering prevention procedures and in particular, report any suspicious activity to the Line Manager & Transaction Monitoring Unit.
• Ensure compliance with all regulations and controls as set by the Bank and external regulatory authorities, including controls relating to Guidelines on Fair Dealing and Treating Clients Fairly outcomes

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles

Key Stakeholders

• Client Network
• Branch Manager
• Branch Staff
• Branch Central Team

Qualifications

• Education Degree
• Languages Good verbal and written communication skills

Our Ideal Candidate

• 2 years of experience in relationship service management and retail banking industry

Role Specific Technical Competencies

• Cash Handling
• Customer service
• Written and verbal communication
• Attention to details
• Microsoft office skills- Outlook, Excel, Word

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

Responsibilities:

• Effectively managing, developing, and training the service desk team.
• Ensuring that all processes used by the service desk are thoroughly documented, consistently audited, and regularly improved.
• Conducting and sharing results from service and operation performance reviews.
• Promoting the service desk with senior management and working to ensure that it is properly viewed as a core business asset.
• Coordinating and managing all relevant stakeholders, including the support desk team, customers, and other teams that are involved in service desk operations.
• Being aware of and managing the costs of running the service desks.
• Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
• Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery
• Taking accountability for service delivery performance, meeting customer expectations/SLAs, and driving future demand
• Providing accurate and regular reports to the management on performance of the service delivery
• Supervising desktop management teams (Local and Offshore) to facilitate continual improvements in the desktop environment.
• Collaborating with technical design teams to set standards for software, hardware, and security
• Making sure that anti-virus updates and patches are applied effectively and promptly.

Requirements and skills:

• The ability to build a cohesive team and to manage people effectively. This includes the ability to coach and develop the team.
• A thorough understanding of the strategic vision for the service desk and the ability to set the long-term direction of the team.
• An ability to balance and plan the short-term actions of the team.
• Knowledge and understanding of all relevant industry standards.
• Knowledge and understanding of best practices for service management.
• Strong communication skills, including the ability to be influential and persuasive with stakeholders.
• An ability to market and promote the service desk and to advocate for necessary resources, support, and appreciation for the service desk.
• A complete understanding of the organization’s business.
• An ability to think critically about systems and to make adjustments consistently as needed.
• The ability to manage time effectively while setting the tone of the team through modelling and leadership.

JOB SUMMARY

The purpose of the role is to

• Maximize new business/acquisition/referral opportunities and deepening existing customer relationships to the specified service standards for the Personal Clients segment

Implementation and oversight of the below individual responsibilities:

• To conduct a professional, consultative financial analysis and profiling session with customers to meet their financial needs/objectives.
• To foster and deepen customer relationships by providing regular market information updates and trend analysis on local and international financial products.
• In consultation with the branch manager/ PTL, draw up monthly plans for achieving/exceeding sales targets to meet new business and customer acquisition goals
• To participate in marketing and promotional activities for customer acquisition.
• To source and call on individual prospects
• To provide quality, efficient after-sales services
• To manage anti-attrition and retention of clients
• To organise and conduct sales presentations to groups, clubs, associations, companies and other organisations.
• To solicit referrals from other parts of SCB eg. RMs from C&I, staff, etc.
• To comply with all applicable money laundering prevention procedures and in particular, report any suspicious activity to the Transaction Monitoring Unit.
• To ensure compliance with all regulations and controls as set by the Bank and external regulatory authorities.

RESPONSIBILITIES

Strategy

• Responsibilities that are related to the development and implementation of a strategy, for example, Awareness and understanding of the Group’s business strategy and model appropriate to the role.

Business

• Responsibilities related to the delivery of business and/or financial objectives.

Processes

• Reference the processes for which the Role Holder is responsible, as per the Operational Risk Framework definition of first / second line.

People & Talent

• Responsibilities that are related to the development and implementation of a strategy, for example, Awareness and understanding of the Group’s business strategy and model appropriate to the role.

Risk Management

• Responsibilities relating to identifying, assessing, monitoring, controlling and mitigating risks to the Group, as well as an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them.

Governance

• Responsibilities relating to the direction, planning, structure, frameworks (e.g. processes and policies) and oversight.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• Branch Manager, Business Manager, Product Mgr and etc.

Our Ideal Candidate

• RNF and CMFAS
• 1 year of relationship management and retail banking experience

Role Specific Technical Competencies

• Client Acquisition Experience
• Account Management Experience
• Technical knowledge and expertise in consumer banking products (i.e. Treasury, Equities, Funds, Insurance, etc)

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

Job responsibilities

• Independent worker and able to handle difficult cleaners
• Ensure all timesheet for all commercial sites are filled
• Ensure all site SOP are met accordingly to client's requirement
• Planning, executing and implementing new SOP to ensure cleaners are following
• Draft out timetable and duties for individual site cleaner to adhere
• Ensure smooth operations flow across all sites
• Site visit meeting with customer bi-annually to ensure customer satisfaction and gather client's feedback
• Ensure all stocks for the necessities are replenished at all time
• Maintain good relationships with clients
• To adhere to any adhoc jobs required by the company

Job Description

We are looking for an experienced and dynamic Customer Service Manager to oversee our customer service operations. The ideal candidate will play a key role in delivering exceptional customer service and driving satisfaction in the travel industry. You will be responsible for managing customer inquiries, handling feedback, resolving complaints and leading a team to meet service excellence standards.

Responsibilities

• Provide customers with comprehensive information and advice on our products and services to enhance their experience.
• Respond promptly and professionally to customer phone and email inquiries, ensuring timely resolution of issues.
• Handle and resolve customer complaints effectively and efficiently, ensuring customer satisfaction and service recovery.
• Act as a duty/floor manager, overseeing the operations of the counter staff and ensuring smooth day-to-day activities.
• Prepare monthly performance reports and customer service feedback for management, identifying areas for improvement.
• Monitor and maintain high customer satisfaction levels through proactive problem-solving and effective service recovery.

Requirements

• Minimum of Diploma or GCE O Level qualification in any field.
• 3 to 5 years of relevant experience in the travel industry, particularly in customer service, handling client feedback, resolving complaints, and monitoring satisfaction metrics.
• Bilingual in English and Mandarin (spoken and written), with the ability to liaise with associates and clients.
• Mature, well-organised, and able to take initiative with the ability to work independently.
• Excellent communication and public relations skills with a pleasant and professional demeanour.
• Proficiency in MS Office (Word, Excel, PowerPoint).

Please include the following in your application:

1. A recent photograph
2. Reason for leaving your last employment
3. Current and/or last drawn salary
4. Expected monthly salary
5. Availability

We’re seeking an energetic and motivated Customer Service/ Account Manager to join our dynamic team.

In this role, you’ll be responsible for managing client accounts, building and maintaining strong relationships, and ensuring exceptional service. If you're passionate about connecting with clients, thrive in a fun work environment, and have a proactive attitude, we'd love to meet you!

Job Descriptions:-

• Account management - Servicing customers to conduct product installation, training, maintenance, and troubleshooting
• Maintaining a good relationship with existing clients, and ensure long-term customer satisfaction and loyalty
• Attending to client’s inquiries timely and promptly
• Gathering requirements and feedback on products, and working closely with the Product Team to continuously improve the products
• Prepare quotations, and ensure timely payment from clients
• Lead customer management analysis with internal stakeholders to ensure Service Level Agreements (SLA) are achieved

Job Requirements:-

• Diploma/Bachelor's degree from recognized institutes
• Preferably with 1-2 years of experience in customer service/ client servicing/ account management or similar capacity
• Non-experience candidates are welcome to apply as training will be provided
• Comfortable with travelling for client visiting (for deployment, training purposes)
• Result-oriented and able to work under pressure
• A good team player with roll-up-sleeves attitude
• Good communication and presentation skills
• Able to start work immediately or within short notice is highly preferred!

Interested candidates are invited to apply online with a comprehensive resume, via the APPLY NOW button.

We regret only shortlisted candidates will be notified. Thanks for applying!

• Chair meetings with customers and any contractors, prepare meeting minutes
• Plan, monitor and control operations activities
• Follow up on open tickets with product principals

Requirements

• Minimum Diploma in IT related
• Minimum ITIL Foundation
• Any technical certification is advantages

Experience

• Minimum 5 years working experience
• 3-5 year of managing IT Operations
• Familiar with general IT Infrastructure management
• Familiar with IT Service Management Processes

Job Description Critical/Strategic Operations

• Assist to plan and drive Critical / Strategic operations at HQ.

• Assist to plan, drive and implement all required services for new and redeveloped institutions

• Assist the co-chairs of the Critical / Strategic Operations work groups to deliver the respective KPIs

• Coordinate and liaise with IT departments to operationalise the implementation of whole of business unit's initiatives, projects and work plans

• To ensure key performance indicators are met within the stipulated timeline.

Project Planning

• Developing project plans, including defining project scope, goals, and deliverables

• Resource Management: Liaise on resources, including personnel, time, and budget, to ensure project success

• Risk Management: Identifying and mitigating potential risks that could impact project timelines and deliverables

• Stakeholder Communication: Engaging with stakeholders to ensure alignment on project objectives and progress

• Quality Management: Ensuring that project deliverables meet quality standards and adhere to project requirements

• Project Monitoring and Control: Tracking project progress, identifying variances, and implementing corrective actions as needed

• Budgeting and Resource Allocation: Estimating project costs, creating a budget, allocate sufficient people to the work required

• To ensure project deliverables are met within the time frame

Qualification Required and Area of Discipline

• Candidates should have 3-5 years of relevant working experience preferably in healthcare sector, with strong operations management leadership including areas in performance monitoring, process improvement, project management and implementation.

• At least 3 years of working experience in a combination of operations management and project management.

• Possess strong leadership and people management skills,

• Resourceful, strong in decision making, problem solving and communication skills

• Experience in operations in healthcare sector will be an added advantage

• Excellent organisation skills, able to prioritize tasks and time efficiently, work under pressure to meet deadlines

• Good verbal and written communication skills.

If you are interested in the position, do kindly drop your most updated resume to [email protected]

Thank You.

Leon Leong De Cong

R1551708

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

Job responsibilities

• Independent worker and able to handle difficult cleaners
• Ensure all timesheet for all commercial sites are filled
• Ensure all site SOP are met accordingly to client's requirement
• Planning, executing and implementing new SOP to ensure cleaners are following
• Draft out timetable and duties for individual site cleaner to adhere
• Ensure smooth operations flow across all sites
• Site visit meeting with customer bi-annually to ensure customer satisfaction and gather client's feedback
• Ensure all stocks for the necessities are replenished at all time
• Maintain good relationships with clients
• To adhere to any adhoc jobs required by the company

Primary Responsibilities

• Supervise and train the team members in accordance to the service standards, ensure suggestive selling techniques are performance by all team members
• Develop the wine list, ability to pair and suggest wine to guest and decanting of the wine
• Achieve profitability through revenue generation and effective cost control
• Ensure guest satisfactions is met with an Awesome experience

Requirements

• Preferably Diploma in Food & Beverage/Hospitality Management
• Minimum 2 years experience at a managerial level, preferably in a 5 Star Hotel or Fine Dining Restaurants
• Possess Wine & Spirit Certificate is an added advantage
• Knowledge of various drink recipes and beverage service standards
• Good interpersonal and communication skills with cheerful personality
• Able to perform rotating shifts, including weekends and public holidays

-The managing 's responsibilities include developing and implementing strategic plans and company policies, maintaining an open dialogue with stakeholders, and driving organizational success.

-To be successful as a manager you should be able to manage and advance a business's strategic objectives. Ultimately, an outstanding Manager is an exceptional leader, drives a company's strategic visions, and is adept at crisis management

-Maintaining positive and trust-based relations with business partners, shareholders, and authorities.

Job Title:Health Supplement & Skin Care Products Trainer & Sales Manager

Location: Singapore , Malaysia , philipine , Indonesia , Vietman

Company: BF Health & Skin Care Global Pte Ltd

Job Type:Full-Time

Job Summary:

BF Health & Skin Care Global Pte Ltd is seeking a dynamic and experienced individual to join our team as a Health Supplement & Skin Care Products Trainer & Sales Manager. The successful candidate will be responsible for training staff on product knowledge, managing sales strategies, and ensuring excellent customer satisfaction. This role combines training and sales management, requiring a passion for skincare, health supplements, and team leadership.

Key Responsibilities:

1. Product Training & Development:

• Provide in-depth training to staff and sales teams on skincare products, health supplements, and their benefits.
• Develop comprehensive product training manuals and materials for internal and external stakeholders.
• Stay up-to-date with industry trends and new product launches to continuously enhance training content.

2. Sales Management:

• Lead and manage the sales team, setting targets and implementing strategies to achieve sales goals.
• Monitor sales performance and provide coaching to the team to improve customer engagement and sales techniques.
• Develop and execute promotional campaigns and sales incentives to drive product sales.

3. Customer Relationship Management:

• Ensure exceptional customer service by training staff on how to effectively educate customers about products.
• Address customer inquiries and concerns, providing personalized recommendations based on their needs.
• Build and maintain long-term customer relationships to encourage repeat business.

4. Market Analysis & Strategy:

• Conduct market research to identify trends, customer needs, and competitor activities.
• Collaborate with the marketing team to develop strategies for product positioning and market penetration.
• Analyze sales data and prepare reports to identify areas for improvement and new opportunities.

5. Team Leadership & Development:

• Lead, mentor, and motivate the sales team to achieve individual and team performance goals.
• Implement performance metrics and conduct regular evaluations to ensure team success.
• Foster a positive work environment, promoting teamwork and professional growth.

Qualifications:

• A related field. A background in health, skincare, or wellness is preferred.
• 3+ years of experience in sales and training, ideally in the health supplement or skincare industry.
• Proven ability to lead and manage a sales team.
• Strong communication, presentation, and interpersonal skills.
• Ability to conduct product demonstrations and workshops.
• Familiarity with CRM systems and sales management tools.
• Passion for health, wellness, and skincare products.

Key Skills:

• Sales leadership and strategy
• Product training and development
• Customer relationship management
• Market analysis
• Strong communication and presentation abilities
• Team management and development

Benefits:

• Competitive salary with performance-based bonuses
• Career growth opportunities
• Employee discounts on health supplements and skincare products
• Ongoing training and professional development

ROLE RESPONSIBILITIES

• The reviewing of site purchase orders to ensure that the applicable requirements are met
• The control of on-site and off-site vendor inspectors
• The compliance on of vendor inspection assignments packages
• The coordination and resolution of any nonconforming product Reviewing vendors' QA/QC systems per contractual requirements
• Attendance at the site and inspection procurement meetings
• Coordination of vendor quality approvals when required
• Ensure the verification of documentation and certificates for materials purchased by vendors
• Review of supplier quality plans against contract requirements
• Review procurement documents to ensure that quality requirements have been correctly translated into purchase requisitions and design documents
• Review supplier inspection procedures and personnel qualifications
• Review supplier material certificates
• Take part in supplier audits and surveillance
• Coordinate with the company discipline engineers for the resolution of technical discrepancies
• Coordinate with management for quality improvements Issue nonconformance reports
• Track all nonconformance reports
• Please coordinate with the owner representative on all procurement issues Monitor
• progress of all purchase requisitions

Working Hours: Monday to Saturday, 9 am to 6 pm.

May need to work on Sundays if required.

· Receive goods by FedEx/DHL/Forwarder/etc, check and record by photos.

· Export shipping list from SAP and prepare the goods.

· Prepare Invoice, packing list, delivery orders, and waybill of FedEx/DHL, or booking form for Forwarders, arrange the shipments.

· Coordinate with freight forwarders to ensure timely delivery of products to local and oversea customers

· Data entry into company ERP system

· Inventory per month and report inventory difference.

· Coordinate with China Team and Hong Kong team via Wechat

· Perform all office duties including general administration

· Others as instructed by Managers

Working days : 5days

Working Hours : 8 hours

Mon-Fri : arrive 8.30am to 9.00am, leave 17.30pm to 18.00( Flexible )

***Closed on Public Holidays and Sunday.

Work Location : 1003 Bukit Merah Central, #04-14, Singapore 159836

Contact number : 91033811

Skill:

· Able to read and speak English and Mandarin fluently

· Minimum 1 years of Experience in import and export documentation and shipping practices

· SAP, WMS, or other IT systems experience is welcome/preferred.

· Customs clearance, GST experience preferred.

[Job ID: 781582]

Responsibilities:

Project Planning and Scheduling

• Develop detailed project plans, including timelines, milestones, and resource allocation for mechanical and electrical works.

Budget and Cost Management

• Prepare and manage project budgets, monitor expenses, and ensure cost control measures are in place.

Team Coordination and Management

• Lead and coordinate project teams, including engineers, subcontractors, and other stakeholders, to ensure smooth execution.

Design Review and Technical Oversight

• Oversee M&E designs, ensure compliance with project specifications, and address any technical issues.

Procurement and Vendor Management

• Source and manage suppliers, negotiate contracts, and ensure timely delivery of materials and equipment.

Quality Assurance and Compliance

• Ensure that all M&E works meet quality standards, regulatory requirements, and safety protocols.

Progress Monitoring and Reporting

• Track project progress, resolve issues promptly, and report updates to stakeholders, including management and clients.

Requirement:

• At least diploma in mechanical engineering
• At least 5 years of working experience in construction field.
• Possess good field experience in mechanical & electrical engineering
• Prior project experience in A&A works.
• Comfortable with 6 days work week with alternate Sat off

Thank you for your interest, we regret that only shortlisted candidates will be notified.

However, rest assured that all applications will be updated to our resume bank for future opportunities.

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EA Personnel Name: LI WAI CHUN

EA Personnel Reg. No.: R22107257

EA Licence No.: 07C5771

The Deputy M&E Manager (Buildings) is responsible for leading the M&E Coordinators and Supervisors in the planning, coordination and effective installation of M&E services based on project scope and requirements.

Job Responsibilities

• Ensure that all provision requirements as specified in tender documents are fully met.
• Liaise with statutory agencies, client, consultants, sub-contractors, vendors and project site operation team to facilitate installation works and progress on site.
• Identify key design and delivery issues / solutions or risks. Resolve any technical or design related issues with the relevant stakeholders in a prompt and effective manner.
• Involved in reviewing M&E tender documents and highlight contractual requirements including the proposal for value engineering.
• Establish and maintain good relationship with clients / developers, sub-contractor and suppliers.
• Manage interfaces and coordination works, design and construction of transit projects with all Nominated Sub-Contractor (NSC)
• Monitor and control M&E costs within the project budget
• Adherence to safety practices in the workplace

Job Requirements

• Degree in Mechanical or Electrical Engineering from a recognized University
• Possess at least 10 years of relevant work experience with A1 main contractor and has managed large scale projects with project value at least $100million and above
• Possess at least 5 years of experience in managing team
• Strong technical and design knowledge in terms of various M&E systems and services
• Candidates is required to have project experience in data centers, commercial buildings or other buildings projects
• Possess effective analytical, problem-solving, project management, stakeholder management and leadership skills
• Able to work under pressure, fast and dynamic environment

Our client is Singapore leading player in Real Instate industry. Due to their current expansion plan, they are looking for a Assistant Manager, Retail Operations, in hopes of expanding their retail operation team. They are located in the Town area – easily accessible.

Duties of Assistant Manager, Retail Operations:

• Lead and Manage Operations: Direct the team in developing and executing strategies to enhance and maintain asset value across the portfolio.
• Ensure Smooth Operations: Oversee programs to guarantee continuous service for utilities, air conditioning, fire protection, and security. Ensure staff are trained in fire and life safety systems and all maintenance programs are up-to-date.
• Asset Management: Review and implement annual Asset Plans for each property.
• Tenant Management: Handle lease agreements, manage tenant renovations, and maintain strong tenant relationships.

Requirements:

• Degree in relevant field
• Minimum 7 years of retail mall management experience
• Good communication and stakeholder relationship management skills

Interested candidates who wish to apply for the advertised position, please email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• Recruitpedia Pte Ltd
• EA License No: 19C9682
• EA Personnel No: R2198636 (Oh Puey Xin)