Total 6,971 service operations manager job vacancies in Singapore

We are looking for a Service Centre Associate to join our team!

As a Service Centre Associate, we rely on you to:

• Provide a warm, helpful and informative service over the phone
• Contribute to creating an excellent experience to all guests
• Handle all guest requests in a professional and timely manner

We are looking for someone who:

• Takes pride in being a hotelier
• Preferably has relevant hospitality experience
• Loves interacting with guests
• Enjoys working as part of a team
• Has a can-do attitude
• Is a self-starter
• Enjoys crafting best-fit solutions for guests

Successful candidate will be required to adhere to hotel's grooming and uniform guidelines issued.

If you are the right person, what are you waiting for? Click the apply button now!

Key Responsibilities

. Assist in students check-in and check-out process

· Upkeep hostel public areas.

· Perform housekeeping tasks before new check-in, including removing and putting on bed linens, mattress protectors, blankets and curtains for washing.

· Maintain and enforce quality service standards and procedures of housekeeping services.

· Report maintenance deficiencies.

· Provide assistance to hostel students when needed.

· Adhere to Workplace Safety and Health policies and procedures, environmental and quality policies.

. Manage hostel inventory.

· Perform any other ad-hoc duties assigned by Manager/Supervisor

Job Requirements

· Experienced in Housekeeping/Customer Service role

· Good physical stamina and mobility

· Pleasant, polite and able to work independently

· Willing to stay in the hostel

. Working from 1:00pm to 10:00pm, 5.5-day week

Responsibilities:

• Customer Service
• Listen and document customer concerns and issues with their vehicle.
• Provide clear and concise explanations of recommended services and repairs.

Service Consultation and Coordination

• Schedule service appointments and manage the service workflow.
• Coordinate with technicians to ensure timely and accurate diagnostics and repairs.
• Keep customers informed of the status of their vehicle throughout the service process.
• Review the service and repairs completed with the customer, ensuring satisfaction.
• To act according to the principles of the core processes of After Sales.
• Monitoring the progress on the repairs/service and keep customer updated of the status on the repairs of their car.
• Provide quotations for repair of customer’s car including body/paint repair jobs.

Administration

• Process service orders, invoices, and payments.
• Maintain detailed records of services performed and parts used.
• Communicating with customers for approval to carry out additional repairs on their cars whenever necessary.
• Performs any other ad-hoc duties as assigned by the supervisors.

Job Requirements:

• Relevant experience in Automotive Industry or with automotive technical knowledge will be an advantage.
• Obtain at least Class 3 Singapore Driving License.
• Proficient in spoken & written English and Mandarin.
• Attention to detail and a commitment to delivering high level of customer service.
• Knowledge of automotive repair and maintenance.
• Flexibility to adapt to changing technologies and industry trends.
• Strong organizational, multitasking and communications abilities.

Job Responsibilities:

• Attend to customer’s enquiries on job order status, availability and co-ordination of tasks,etc.
• Execution of customer's orders, processing and summarizing the essential informationgiven into the job order form with required attachments.
• Use of Trade-net to provide the Value-Added Service of permit declaration for customers
• Prepare orders for Planner and follow-up with customers when there are incompleteinformation or documents.
• Coordination for booking of chemcare in PSA for DG Isotanks or containers.
• Collate information for planner if there are any changes for the day itself for delivery
• Ensure all delivery orders / weighing tickets are received once job completed and forwardto customers as proof of delivery.
• Closing of job orders for billing once job is completed.
• Prepare documents and arrange for dispatch to deliver to shipping lines / customers.
• Attending to customer's request for quotes, checking of trucking rates, invoice discrepancies etc.
• Takeover the duties of customer service/base oil executive during their absence

Job specification:

• Minimum Diploma (General)
• Minimum 2 years of experience in transport logistics industry
• Candidate with Singapore experience will be an advantage
• Positive attitude and customer-oriented
• Team player with good communication and strong initiative
• Proficient in MS Office
• Good administration and organizing skills

Job Description

Handle all inbound sales enquiry (Walk-in/Emails/WhatsApp)
Update and follow up with customer repair enquiry and repair status
Handling of Payments
Merchandising Store Display
Daily house keeping
Other Adhoc admin duties

Requirement:

Minimum 2 to 3 Years Experience
Strong verbal and written communication skills.
Ability to multi-task, prioritize and manage time effectively

Working Hours / (5.5 days)

10:00am - 7:00pm (Mon-Fri)
10:00am - 3:00pm (Sat)
Closed on Sunday & Public Holiday

Responsibilities:

• Assist in the smooth running of restaurant operations
• Ability in handling customers feedback and ensuring a high standard of service
• Responsible for maintaining the overall cleanliness of the restaurant dining area
• Manage staff discipline, presentation and performance
• Any other ad-hoc duties as assigned by the Company

Requirements:

• Minimum 3 years of experience in the Food & Beverage industry preferably in a managerial role
• Able to work on weekends/public holidays and shift work
• Service oriented and passionate working in F&B industry
• PC literate, well organized and self-motivated
• Possess good communication and interpersonal skills

Whatsapp 91834574 for more information

Responsibilities:

• Assist in the smooth running of restaurant operations
• Ability in handling customers feedback and ensuring a high standard of service
• Responsible for maintaining the overall cleanliness of the restaurant dining area
• Manage staff discipline, presentation and performance
• Any other ad-hoc duties as assigned by the Company

Requirements:

• Minimum 3 years of experience in the Food & Beverage industry preferably in a managerial role
• Able to work on weekends/public holidays and shift work
• Service oriented and passionate working in F&B industry
• PC literate, well organized and self-motivated
• Possess good communication and interpersonal skills

Whatsapp 91834574 for more information

The Restructuring and Insolvency team

Our Restructuring and Insolvency team works closely with industry professionals, companies and their stakeholders to identify and resolve issues affecting profitability, protect enterprise value and facilitate a full recovery where possible.

The team is made up of young and friendly professionals bringing about an easy-going culture. While projects are often performed in a pressurised environment, the team works collaboratively and supportively across all levels to be able to deliver their best. The leaders in the team are hands-on, guiding and teaching junior members to navigate situations and stakeholders that may be difficult or tricky. Each individual has the space to grow in their own way and to discover what is best for them.

Responsibilities

• Managing and executing day to day issues on restructuring and insolvency engagements (being, amongst others, liquidation, receivership, judicial management, scheme of arrangement, monitoring / exceptional accountant, debt restructuring and personal insolvency work)
• Liaising with stakeholders, creditors and other advisors
• Preparing draft correspondence, reports and presentations
• Reconstructing of (complex) accounting records from incomplete information
• Undertaking investigative work for the benefit of recovering assets for the insolvent estate and company analysis, including financial modelling where necessary
• Participating in client meetings and strategy discussions with supervisors and partners
• For insolvency matters, attending to statutory and compliance matters
• Assisting in department networking and marketing activities

Qualifications and skills

• Bachelor’s degree in Accounting, Business, Economics, Finance or other relevant field
• Minimum 5 or 6 years previous experience in a restructuring and insolvency team
• Experience in supervising work of junior members
• Experience in managing a variety of projects and engagements
• Proficient in the use of Microsoft Office Suite, specifically, Excel, PowerPoint and Word and financial modelling an advantage
• Excellent verbal and written communication skills

KEY ROLES AND RESPONSIBILITIES

• Establish / optimize infrastructure design and enhance existing processes to meet business goals

• Plan and coordinate the functions of Infrastructure, Network and EUC

• Identify customer and operational needs of multiple on-premises and cloud-based solutions, serving as a subject-matter expert and trusted source to management, supervising and evaluating the performance of assigned staff

• Oversee and deliver reliable IT infrastructure, Network, and EUC operations with established metrics, KPIs and SLOs

• Maintain and evaluate Lifecycle management of infrastructure hardware

• Deliver operational excellence and infrastructure best practices for both on-prem and Azure setup

• Identify hardware, software, external service cost estimates, and resource requirements to meet assigned project scopes and objectives.

• Works closely with internal users, partners to proactively manage all Infrastructure, Network and EUC topics and requests

QUALIFICATIONS & EXPERIENCE

• Bachelor’s degree in Computer Science or Computer Studies or Information Technology or related discipline

• Strong knowledge of hardware and networking

• Minimum 8 years experience

• Ability to work in a team as well as independently

• Ability to communicate across different functions and levels of audiences

• Effective at acquiring an understanding of a problem or situation, with good problem-solving skill.

• Fundamental Cybersecurity knowledge on perimeter defense

• Knowledge in OT setup is an advantage

• Knowledge in architectural and construction industry is an advantage

PREFERRED SKILLS & CHARACTERISTICS

• Independent worker with initiatives, positive attitude and team player

• Good analytical skills and attention to details

• Good verbal and written communication

ABOUT SEMBCORP INDUSTRIES

Sembcorp Industries (Sembcorp) is a leading energy and urban solutions provider, led by its purpose to drive energy transition.

Headquartered in Singapore, Sembcorp delivers sustainable solutions to support energy transition and urban development by leveraging its sector expertise and global track record.

Sembcorp has a balanced energy portfolio of 21.2GW, with 14.4GW of gross renewable energy capacity across 10 countries*.

Its urban development projects span over 14,000 hectares across Asia and have generated over 377,000 employment opportunities and attracted close to US$50 billions of investment capital.

Sembcorp is listed on the main board of the Singapore Exchange. It is a constituent stock of FTSE Russell Index, MSCI Singapore Index, Straits Times Index as well as sustainability indices including FTSE4Good Index, iEdge SG ESG indices and several MSCI ESG indices.

For more information, please visit www.sembcorp.com.

Purpose and Scope

Scrutinize and review major investments and advise on legal risk in industrial parks, ready built factories/warehouses (RBF/RBW) and commercial and residential property projects including M&A / divestments, corporate restructuring, leases and other contracting requirements for day-to-day business.

Key Roles and Responsibilities

• Advising on Joint Venture matters (including JV governance).
• Liaise with business units on governance and compliance related matters in respect of frameworks and policies initiated by the Sembcorp Group Legal and Group Ethics & Compliance function (including anti-bribery/corruption) supporting the rollout of these policies (including assistance with training) and implement and monitor compliance on such policies and frameworks.
• Assess the impact of new/amended regulations on the business and present to the managements appropriate steps that may be taken in countering the impact and/meeting legal requirements.
• Participate actively in front line negotiations and interface with customers, business partners, suppliers, contractors etc.
• Work with Sembcorp Urban and Sembcorp Group functional teams i.e. Finance, Business Development, Procurement and other corporate services units in identifying, mitigating and managing legal and compliance risks on activities, businesses and projects.
• Understanding the commercial objectives, strategy, pressure points of the business, reasonable operational knowledge with a view to identifying and assessing the risks and legal issues involved, and effectively communicating this to the business unit or project team to enable them to make well-informed business decisions.
• Liaising with external counsel, regulators, and other stakeholders to ensure the Company's legal and regulatory obligations are met.
• Handling pre-litigation legal disputes and inquiries and (where necessary) representing the Company in the litigation and other legal procedures
• Provide legal support and advice to senior management and all internal stakeholders on legal and compliance matters.
• Lead or support other projects and tasks as may be required from time to time.

Qualification, Skills, and Experience

• Bachelor’s degree in laws (or equivalent) and admitted as a lawyer in Singapore.
• Minimum 6-8 years of relevant legal working experience. Experience working in the real estate industry on cross border matters and working with an international multi-national company would be an advantage.
• Experience with projects in Indonesia, Vietnam or India and/or ability to speak Bahasa Indonesia or Vietnamese would be an advantage.
• Excellent communication skills in English (written and spoken)
• Good knowledge of commercial law especially land law, the law on enterprises, the law on investment. Knowledge and experience with cross border transactions would be an advantage. Experience with corporate structuring in a property business would be an advantage.
• Proficiency in MS Office (Word, Excel, PPT)
• Strong problem solving, organizational and analytical skills.
• Pro-active, possess utmost integrity and honesty, have a flair for legal work.
• Ability to work independently and take on problems which have no precedent or clear options available.
• Willing to travel when required.

At Sembcorp, our shared corporate behaviors underpin all the work that we do in building a sustainable future:

· Institution-first Mindset – Put the interest of the Group ahead of individual interests.

· Collaboration – Deliver through collaborating across markets, businesses, and functions.

· Accountability – Hold team and self-accountable to deliver on our commitments.

Apply today to be part the team that Drive Energy Transition!

#OneSembcorp #DriveEnergyTransition #Urban # Sustainability

Job Descriptions

This is a full-time on-site role for a Service Crew at Seoul Restaurant.

• The Waiter/Waitress will be responsible for providing excellent customer service, taking orders, serving food and beverages, and ensuring customer satisfaction.
• The role also involves communicating with kitchen staff and maintaining the upkeep and cleanliness of the dining hall.

Job Requirements

• Customer Service and Communication skills
• Experience in the Food & Beverage and Food Service industry
• Ability to multitask and work in a fast-paced environment
• Basic knowledge of cooking and food safety
• Excellent interpersonal skills and a friendly demeanor
• Prior experience as a Waiter/Waitress is preferred

Benefits

• Training Opportunities
• Career Advancement
• Exposure to Korean cuisine
• Comfortable working environment in a 5-star hotel (lockers, showers, rest areas, and staff meals all provided)
• Bonus incentives (if applicable)

Working Hours

• Work 6 days a week, including weekends & public holidays.
• 10.30am to 3pm / Break / 5pm to 10.30pm
• Total 10 hrs / per day

Established in 2001, Nanyang Institute of Management ("NIM") is a forward-looking premier education provider in the region. At NIM, we focus on "Nurturing Today for Tomorrow" with a student-centric culture that places learning needs above all else. We pride ourselves on the ability to offer an environment that is geared towards achieving academic and teaching excellence while nurturing our students as a whole.

We have an exciting career opportunity for the position of Student Service Executive and invite talented individuals to join us in our mission.

Job Description:

• Administer students' admissions, withdrawals, course completions, attendance tracking, and payment processes.
• Manage the front desk and attend to walk-in customers, student inquiries, feedback, complaints, and requests.
• Respond to email and phone inquiries related to courses.
• Coordinate various school administrative matters between different departments.
• Provide assistance to the Head of School and lecturers as needed.
• Assist with ad-hoc departmental responsibilities, such as marketing workshops, outreach, student orientation, and graduation ceremonies, as required.
• Perform other tasks as directed by the Department Manager or Vice President, Academic.

Job Requirements:

• Diploma or GCE ‘A’ level holder.
• Two years of relevant working experience in an international private education institute.
• A good track record in the service industry, with a passion for customer service and achieving excellence in customer satisfaction.
• Effective interpersonal and communication skills, both verbal and written.
• Ability to adapt to evolving priorities.

• Provide first level of support and customer service
• Provide quality customer service to customers over the phone or email
• Require to listen, probe to clarify and understand customer needs
• Escalate problems or issues promptly and resolve customer

• Resolve all customer complaints in an expedient manner. He/she will need to act as a liaison to expedite requests between customers and multiple production locations.

• It is important to process sales orders or changes by effective collaboration with internal departments and communication with customers.

• Work closely with Inside Sales

6 Days work ( Off on Weekday )

7 Days AL

Performance Bonus

Job Description

● Preparation for opening and closing of shop

● Serve food and beverages promptly and courteously

● Clear and reset tables after guests have finished dining.

● Maintain brand and outlet SOPs to enhance productivity and service quality across all outlets

● Ensure compliance to food safety, hygiene and sanitation standards

● Address and resolve customer complaints and issues promptly and professionally

Requirements:

● Inexperienced candidates are welcome to apply

● Flexibility to work shifts, including evenings, weekends, and public holidays.

● Good customer service and willing to learn attitude

Interested applicants kindly apply through this job portal or email to [email protected] and I will be in touch with you shortly.

Regret only shortlisted candidates will be notified.

Goh Boon Hui R24122338
Just Recruit Singapore Pte Ltd - EA12C6295

We are now seeking Field Service Engineers to perform on-site installation of systems and equipment and ongoing preventive maintenance, repair, and calibration after installation. On a worldwide basis, our engineers represent the company while servicing, troubleshooting and supervising repair of NOV equipment. They shall be proficient to make necessary repairs and minor corrections to systems as required and provide a high level of customer service for product maintenance and in-field repair.

Responsibilities:

• Performing on-site installation of systems and equipment and ongoing preventive maintenance, repair, and calibration after installation.
• Responding to requests for emergency repairs and services to troubleshoot equipment.
• Providing technical instruction and assistance to customer representatives regarding installation, operation, calibration, repair, and maintenance at customer's sites, developing and further expand technical knowledge and expertise, currently recognized industry standards for engineering ability.
• Maintaining knowledge of applicable product line warranty and accomplish effective warranty administration.
• Planning, preparing and/or instructing both internal and external training programs as required, to impart and perpetuate field engineering and/or product knowledge in area of specialization.
• Providing leadership and technical direction to skilled labor performing work on customer sites.
• Maintaining strong safety mindset to assure the executed work reflects the technical requirements within NOV safety standards
• Preparing timely and accurate technical reports for customer records and a reference for future outages.

Job Requirements/ Qualification:

• Bachelor's degree in related field or equivalent combination of education and experience.
• 5+ years’ experience in a related field is most welcome.

Technical Competencies:

• MS Office products (Word, Excel, Powerpoint, Project)
• Ability to understand hydraulic schematics. It will be advantageous if the candidate is well versed in hydraulic / mechanical systems and also have an in-depth knowledge of the of the Drilling Equipment designed by NOV.
• Preferred working experience in Reliability, Availability, Maintenance and Safety (RAMS) and application of FEMCAs (Failure Mode, Effects, and Criticality Analysis) strategies for predictive maintenance (PM) and corrective maintenance optimization.

Job Description & Requirements

- Assisting Manager and Engineer with all the admin works

- Prepare quotation or maintenance schedule.

- Prepare costing.

- Fill up daily services reports (filing, invoicing, quotations, etc.)

- Sort out quotations from suppliers.

- Assist tender admin work.

- Preferred, but not necessary, with some experiences working in Air-conditioning service or Project Company.

Office located at No.2 Serangoon North Ave 5, #08-01 Singapore 554911

* Only selected candidate will be contacted

Job Description

• Order taking and processing of Wet Market, Supermarket and/or Food Service customers' orders
• Handle customer enquiries and feedback
• Customer Account servicing
• Update pricing and allocation of stock in ERP system

Job Requirements

• Min O Level with 2 years similar experience
• Meticulous and organised individual
• Excellent interpersonal skills
• Mandarin language essential due to product (pork) and customer base.
• Proficient in MS Office
• Microsoft Dynamic (Navision) knowledge will be an advantage
• Able to work on Public Holidays and Saturday
• Alternate Saturdays (9.00am to 6.00pm)

Overview: -

In this role, you will be essential in managing our spare parts inventory while delivering exceptional after-sales support to our customers. As the main point of contract for product inquiries and issues, you will ensure customer needs are addressed promptly and with professionalism. Your responsibilities will also include maintaining accurate inventory records and ensuring the availability of spare parts to facilitate quick and efficient service resolutions. Your contributions will help optimize inventory levels, streamline operations, and uphold our dedication to providing excellent customer service in every interaction.

Key Areas of Responsibilities: -

1. Respond promptly to customer inquiries via phone, email, and online chat, delivering accurate and helpful information with professionalism.
2. Administrative tasks for piano technicians, including scheduling appointments and maintaining accurate documentation.
3. Provide exceptional customer service to walk-in clients, and efficiently handle cashiering duties.
4. Proactively follow up with relevant departments on billing matters to ensure accurate and timely resolution.
5. Manage spare parts inventory efficiently, ensuring timely ordering and precise tracking to maintain seamless operations.
6. Perform various administrative duties, including data entry, filing, and document management, to support the smooth operation of the customer service department.
7. Take on additional responsibilities and fill in for colleagues in the customer service administrative department during their study, vacation or medical leaves.
8. Perform any other duties as assigned.

Requirements: -

1. 5-10 years of experience in parts management within the music instrument industry.
2. Proficient computing skills and familiarity with relevant software and systems.
3. Knowledge of musical instruments is highly desirable, enhancing your ability to provide expert support.
4. Excellent interpersonal skills and collaborative, team-oriented attitude.
5. Calm and Steady demeanour to handle various tasks and customer interactions effectively.

Job Description:

Admin:

• General office administration and management including facilities and equipment management
• Liaise with various parties for the upkeep of the office
• Attend to all administrative and office related issues
• Provide administrative support to Management

HR:

• Assist with the full spectrum of HR functions including liaising with recruiters, conducting interviews, preparing employment contracts and on-boarding
• Manage monthly payroll computation, CPF submission and IR8A forms

Accounts:

• Assist with all book-keeping functions, bank transactions, weekly reconciliation of cash balances and intercompany payments/collections
• Assist in the quarterly GST submissions, tax filings, XBRL

Job Requirements:

• 1-5 years of relevant working experience is preferred
• Possess degree in any discipline
• Knowledge or experience in handling full sets of accounts is a bonus
• Good interpersonal, analytical and communication skills
• Meticulous and has a positive attitude
• Resourceful and ability to multi-task
• Ability to work independently and as a team

Mon to Fri 9am - 5.30pm

Hybrid work arrangement

Position Summary :

This position is to collaborate with key stakeholders in crafting and executing captivating integrated marketing campaigns and initiatives across diverse channels, including digital, social, and events. Your expertise will contribute to the success of both in-house and client brands, achieving business objectives and surpassing key performance indicators

Responsibilities that Define Your Success:

• Collaborate with key stakeholders to strategize and implement effective communication initiatives and strategies, leveraging both digital and traditional platforms while rooted in data-driven insights.

• Master the realm of digital marketing, including end-to-end execution of digital campaigns, media planning, content creation, copywriting, campaign tracking, and comprehensive reviews.

• Be at the forefront of our social media presence, partnering with content leads to design, build, and maintain an engaging online community.

• Demonstrate prowess in analytics tools such as Amplify and Google Analytics, utilizing performance insights to optimize digital marketing efforts and maximize impact.

• Cultivate a compelling Public Relations campaign strategy, crafting engaging stories for our brands and campaigns, writing PR releases, and skilfully interacting with the media and organizing media events.

• Keep ahead of big data insights and social trends, offering thought leadership and innovative perspectives on adopting emerging media platforms and technologies.

• Efficiently manage relationships with agencies and vendors for marketing activities, ensuring timely and high-quality deliverables.

• Brief our design team on non-digital collateral development and oversee the production process to ensure seamless project delivery.

• Exhibit financial acumen by managing allocated budgets with clear trackable deliverables and performance measurements.

• Uphold the company's corporate governance, workplace practices, and code of conduct, ensuring compliance with workplace safety and health regulations, especially for events and roadshows.

• Embrace additional duties reasonably assigned by management, showcasing your adaptability and commitment to excellence.

Job Requirements:

• Proven track record in digital marketing, with a strong grasp of website analytics, digital ad serving tools, and familiarity with digital media consumption habits on platforms like Facebook, Instagram and Tiktok.

• Enthusiastic learner (including the area of Generative AI), self-motivated, and adept at thriving within tight deadlines and high-pressure environments.

• Outstanding team player with excellent interpersonal and communication skills, fostering collaboration and synergy.

• Possess a keen eye for detail, ensuring meticulousness in all endeavours.

• Demonstrate maturity, resourcefulness, and the ability to think strategically.

• Showcase exceptional written and verbal communication skills, adept at conveying impactful messages

• Good experience into B2C industry

• Prior working experience with marketing agency would be added advantage

Responsibilities

1. Identify markets and understand of products, searching new potential customers and new market opportunities and growth of business.
2. Build and promote strong customer relationships by partnering with them and understanding their needs.
3. Management of new sales leads, including qualification, response, recording and follow up with the objective of increasing revenue. Ensure timely follow-up on all leads that are generated.
4. Collect and communicate market and competitor’s information to corporate management team on a frequent basis.
5. Work with Regional Sales Manager and management team to grow the targeted vertical segments and business, develop annual business plans together with the Regional Sales Manager.
6. Supporting marketing activities by attending trade shows, conferences and other marketing events

Requirements

• Outstanding selling abilities and excellent interpersonal skills.
• Organized, with attention to details.
• Ability to develop and maintain relationships with key decision makers.
• Self-starter with ability to work independently.
• Positive, can-do attitude.
• Strong verbal and communication skills.
• Teamwork

Singapore Aquatics (SAQ) is the governing body for the aquatic sports of swimming, water polo, diving, and artistic swimming in Singapore. As a member of World Aquatics, SAQ is responsible for the development and education of aquatic players, officials, coaches, and volunteers throughout Singapore, as well as the conduct of competitions and programs for all levels of participation.

We invite passionate and capable applicants who can contribute to our cause in the following position:

Job Title: Swimming Pathways Manager/Assistant Manager
Reports To: Director, National Swimming Pathway & Coach Development

Primary Job Purpose:

The Swimming Pathways Manager/Assistant Manager will be responsible for overseeing the National Swimming Pathway Programs, with a specific focus on SwimSingapore Initiatives. This role is vital in ensuring that the Centralized Assessment Management System (CAMS) is efficiently integrated to enhance the quality, accessibility, and effectiveness of national swimming pathways education and assessment processes. The individual will work collaboratively with key stakeholders, including partner agencies, clubs, coaches, assessors, program providers, and participants, ensuring the seamless execution of programs, assessments, and continuous improvement of the swimming pathway.

Key Responsibilities:

1. Leadership & Supervision:

• Team Supervision & Development: Supervise Swimming Pathways & CAMS Executives, ensuring the efficient execution of responsibilities. Provide guidance to team members to meet goals in program administration, customer service quality, stakeholder engagement, and programs delivery.
• Performance Management: Evaluate the performance of team members and provide feedback to meet the objectives of the national swimming pathway programs and CAMS operations.
• Team Development: Foster professional growth within the team through mentoring, training, and support in administrative and program management tasks.
• Communication: Maintain effective communication with the Coach Development Team and Swimming Pathways Sub-Committee members to ensure alignment with broader organizational goals.

2. Swimming Pathways – SwimSingapore:

• Program Management: Oversee and manage the SwimSingapore National Swimming pathways programs, ensuring alignment with national standards and supporting progression from entry-level to competent swimmers.
• Event & Logistics Management: Coordinate logistics for assessment centres, including scheduling, venue bookings, and the smooth operation of assessment events. Engage all relevant parties ahead of time to ensure effective coordination and preparedness.
• Training & Development: Collaborate with coach development team, technical teams, and external partners to develop and update training resources, certification pathways, and workshops to support coaches and participants.

3. Centralized Assessment Management System (CAMS):

• CAMS Integration: Implement, optimise, and manage the CAMS platform for tracking coach qualifications, participant progress, assessments, and certifications. Ensure seamless data flow between key stakeholders (e.g., SportSG, MOE, coaches, assessors, and program providers).
• Data Management: Utilize CAMS Platform to maintain accurate and current records for participants, coaches, and clubs. Ensure data integrity and accessibility for relevant stakeholders.
• Performance Monitoring & Reporting: Leverage CAMS data to generate reports and insights that help monitor progress, evaluate program effectiveness, and inform continuous program improvement.
• Program Evaluation: Conduct regular assessments of the swimming pathway, using CAMS to identify opportunities for refinement and ensuring alignment with community needs and stakeholders' expectations.

4. Other Administration:

• Membership Management: Oversee the administration of coach ,teacher, clubs, participants users Acct, ensuring accurate, up-to-date records. This includes renewals, marketing, and the maintenance of relevant web platforms.
• Assessment & Certification: Collaborate with the Swimming Pathway Executives, Coach Development Team to ensure the seamless management of coach assessments, certifications, and records.
• Volunteer Management: Manage volunteer involvement in assessment processes, ensuring defined roles and a positive volunteer experience.
• Budgeting & Cost Management: Assist in budgeting for swimming pathway programs, ensuring that resources are efficiently allocated and costs remain within limits.

5. Collaboration:

• Stakeholder Engagement: Collaborate closely with internal and external stakeholders, including CoachSG, SwimSafer, SSI, MOE, assessors, coaches, and clubs, to ensure alignment on program goals and delivery.
• Community Engagement: Work with the Club Development Executive and HPT to plan and organize ParentSAQ workshops and forums to strengthen community participation and understanding of swimming programs.
• Program Alignment: Coordinate with the Swimming Pathway Executive to ensure coaching development aligns with national swimming pathways, improving the competency of learn-to-swim standards.

6. Planning & Reporting:

• Strategic Planning & Reporting: Support Director, National Swimming Pathway & Coach Development in refining the Multi-Year Sports Plan, including goal setting and KPI tracking. Assist in annual reporting for SAQ’s Annual Report and SportSG’s Core Data submission.
• Performance & Impact Reporting: Use data from CAMS Platform to prepare reports on the impact of national swimming pathway programs and communicate this to stakeholders, providing actionable insights for strategic adjustments.

Preferred Requirements:

Educational & Certification Requirements:

• Diploma or Degree in Business Administration, Sports Management, Physical Education, or a related field.
• Certification in relevant sports management or coaching education programs (e.g., ACTA or ACLP) will be advantageous.
• NROC Level 1 swimming coach certification (preferred).

Skills & Experience:

• Proven experience in Event Management/Sports Program management, particularly in swimming coaching or education programs.
• Familiarity with CAMS Platform or similar assessment management systems.
• Strong understanding of the Singapore swimming landscape and its national programs.
• Experience in managing membership, people engagement, and competency development programs.
• Proficiency in Microsoft Office Suite and data management systems.
• Willingness to work flexible hours, including weekends and evenings, to support smooth program delivery.

As the Swimming Pathways Manager/Assistant Manager, You’ll Have Opportunities To:

• Expand Your Leadership Skills: Develop your leadership and management capabilities by overseeing a dynamic team and supporting their growth through mentoring and training.
• Strengthen Stakeholder Engagement: Enhance your ability to build relationships by collaborating with a wide network of internal and external stakeholders, including national sports organizations, local clubs, and parents.
• Contribute to Strategic Planning: Play an active role in long-term strategic planning, supporting the growth and evolution of the swimming pathway programs, ensuring they are inclusive, effective, and scalable.
• Grow in Program Management: Refine your skills in organizing and delivering impactful coaching workshops, courses, and events that shape the future of aquatic sports in Singapore.
• Foster Community Engagement: Play a pivotal role in creating and sustaining a supportive community within the aquatic sports ecosystem, helping to engage and inspire swimmers, coaches, clubs, and stakeholders.

• Supervise and oversee junior team members and review their work product
• Review and draft compliance documents, frameworks and templates, covering all aspects of regulatory compliance
• Analysing and summarising MAS publications and regulatory updates
• Develop training programs, with opportunities to provide training to clients
• Other ad-hoc duties as required

Job Descriptions

• Prepare the store (front-of-house and back-of house) for business operations.
• Assist to run Shift and to ensure the following practices are carried out in your store.
• Performing station functions in Service/Kitchen area.
• Handle cleaning of dining and kitchen area.
• Carry out stewarding duties.
• Perform cashiering duties.
• Handle customer queries.
• Ensure compliance to food safety, hygiene and sanitation standards.

Job Requirements

• Secondary school education
• Working experience is not required.
• Service-oriented with a pleasant disposition.
• Ability to work in a fast-paced environment.

Benefits

• Meal Allowance approximate $300 per month
• City stores - about $200 per month
• Paid on work days

Working Hours

• 5.5 days, 44 hrs, Shift hours 9am - 6pm, 2pm - 11pm.

Job Descriptions

• Prepare the store (front-of-house and back-of house) for business operations.
• Assist to run Shift and to ensure the following practices are carried out in your store.
• Performing station functions in Service/Kitchen area.
• Handle cleaning of dining and kitchen area.
• Carry out stewarding duties.
• Perform cashiering duties.
• Handle customer queries.
• Ensure compliance to food safety, hygiene and sanitation standards.

Job Requirements

• Secondary school education
• Working experience is not required.
• Service-oriented with a pleasant disposition.
• Ability to work in a fast-paced environment.

Working Hours

• 5.5 days, 44 hrs, Shift hours 9am - 6pm, 2pm - 11pm