What we're looking for
We are seeking for Deployment Manager who is responsible for the deployment of LR OneOcean and partner products to end users globally. These software deployments may be supporting a new business win or upgrading current customers to our latest software version.
What we offer you
- The opportunity to work for an organization that has a strong sense of purpose, is values driven and helps colleagues to develop professionally and personally through our range of people development programmes.
- A Full time permanent role.
The Role :
- Deployment Managers are a key cog in the revenue generation engine of LR OneOcean, helping to realise new revenue as quickly as possible. They support account retention through helping customers negotiate their first interaction with the product, also supporting adoption and advocacy through each and every customer touch point they have.
- Through solid technical knowledge and the ability to understand customer requirements, they help advise customers on what will make each deployment a success and build project plans to deliver this. They leave the customer with functional software and trained staff.
- They work cross functionally with sales, support and development to put the customer first and guarantee their success.
- The Deployment Manager is responsible for the success of all customer deployments within the assigned customer pod, including trials, new customers, new vessels, new services and software upgrades. A breakdown of those responsibilities is as follows;
Deployment
- Support with pre-sales activity as required to ensure the sale is optimised for deployment.
- Own each deployment project through all phases of scoping, requirements capture, planning, reporting and successful execution.
- Validate the handover data, ensuring that all details required from Sales are present and correct before the onboarding process starts
- Be the point of contact between LR OneOcean and the end user (ship-based stakeholders) during deployments.
- Support communication between LR OneOcean and the customer (office-based stakeholders) during deployments. Support the addition of subscriptions into the internal business system.
- Manage input required from 3rd party providers (e.g. Marlink or Inmarsat).
- Set up project governance and provide clarity and ownership of deployment reporting, ensure all stakeholders have easy access to updates and status.
- To ensure that any physical goods required for a software deployment are delivered in a timely manner, and if necessary, coordinated with any outfit management / physical product supply
- To assist the vessel where necessary in the installation of any hardware / software.
- Customer training is required for deployment of LR OneOcean products and Services to ensure that this is efficient through use of technology.
- Work with the Support Team in managing any technical issues that may arise during installation and commissioning.
- Confirm with customer that all services are working and that the end user understands the essential basics of managing the subscribed services.
Post deployment
- Monitor the performance of key customer software, ensuring the deployed set up remains in optimal condition and act as a point of escalation for technical representatives of the customer.
- Support customers with the deployment of upgrades.
Knowledge Management
- Be an active member of the Deployment Knowledge Base, regionally and globally, helping to make the deployment process as efficient as possible.
Other
- Support product development activity, to ensure the product is optimised for deployment.
- Conduct CSAT surveys during listening points in the deployment and post deployment journey, to ensure customer satisfaction levels remain high.
- Support new releases with deployment testing.
- Provide cover for holidays for cluster / non-cluster roles.
- Travel within the APAC and overseas may be required and is considered an occasional feature of this role. Requests could be made at short notice.
- Provide out of hours support / assistance in emergency or time sensitive situations (either in on call or shift pattern).
- Any other task determined necessary by line management.
What you bring
- Diploma or Bachelor’s degree in Maritime Navigation or Mechanical Engineering or equivalent and/or Chartered/Professional qualification and a member of a relevant professional institution.
- Relevant experience in the Deployment Manager and responsible for the success of all customer deployments within the assigned customer pod, including trials, new customers, new vessels, new services and software upgrades. Deployment software installation, troubleshooting.
- Proficiency in the English and Mandarin Chinese Language commensurate with the work and to demonstrate effective interpersonal skills.
About us
We are a leading international technical professional service provider and a leader in classification, compliance, and consultancy services to the marine and offshore industry, a trusted advisor to our customers helping to design, construct and operate their assets to the highest levels of safety and performance. We are shaping the industry’s future through the development of novel and innovative technology for the next generation of assets, while continuing to deliver solutions for our customers every day.
Be a part of
Lloyd’s Register is wholly owned by the Lloyd’s Register Foundation, a politically and financially independent global charity that aims to engineer a safer world through promoting safety and education. For a thriving ocean economy, Lloyd’s Register colleagues and Lloyd’s Register Foundation work together to fund research, foster industry collaboration and develop action-oriented solutions to make the world a safer place.
Want to apply.
Here at Lloyd’s Register, we care, we share and we do the right thing in every situation. It’s ingrained in our culture and everything we do. We are committed, and continually strive, to lead with our values that empower and enable an inclusive environment conducive to your growth, development and engagement. It doesn’t matter who you are, what you have experienced, how you identify, how old you are, where you are from, what your beliefs are or how your brain or body works – the diversity of our colleagues is fundamental to our futures and the changes we can make together. Our inclusive culture allows us to connect together authentically and to be courageous and bold. We don’t just talk about our differences, we celebrate them! We are committed to making all stages of our recruitment process accessible to all candidates. Please let us know if you need any assistance or reasonable adjustments throughout your application and we will do everything we possibly can to support you. If you don't tick every box in these ads, please don't rule yourself out. We focus on hiring people who share our goal of working together for a safer, sustainable, thriving ocean economy.
We care, we share, we do the right thing.
If you have further questions about this role, please contact us at [email protected] and we will respond to you as soon as possible.
Diversity and Inclusion at Lloyd's Register:
Together we are one Lloyd’s Register, committed to developing an inclusive and safe workplace that embraces and celebrates diversity. We strive to ensure that all applicants to LR experience equality of opportunity and fair treatment, because we believe it is the right thing to do. We hope you do too.
As a Disability Confident Committed Employer, we have committed to:
- Ensure our recruitment process is inclusive and accessible.
- Communicating and promoting vacancies offering an interview to disabled people who meet the minimum criteria for the job.
- Anticipating and providing reasonable adjustments as required
- Supporting any existing employee who acquires a disability or long-term health condition, enabling them to stay in work.
- At least one activity that will make a difference for disabled people.
Find out more about Disability Confident at: www.gov.uk/disabilityconfident
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