Total 575 support advisor job vacancies in D04 Harbourfront,Telok Blangah, Sentosa Island

This role will be providing first level IT technical support on this critical public facing system and needs to be up 24x7x7. The focus of your role will be to follow documented processes to achieve high resolution rates within defined service levels (99.95% availability and 100% response and resolution SLA). We are looking for someone who is passionate about providing their customers with a high level of service and support.

Job Description

Build a cohesive 24x7 team and manage people effectively which includes :

• Recruit, train and support service desk representatives and technicians
• Coach & develop the team by monitoring team members' training & knowledge. (including Onboarding, training, knowledgebase, etc)
• Perform bi-annual assessment ensure high team's performance
• Review shift handover checklist and stay on top of team daily activities.
• Set the direction of the team with thorough understanding of the strategic vision for the service desk
• Align the team with written processes and standards to ensure operational consistency
• Encourage collaboration & engagement, promote no blame culture & transparency. This to ensure the team stays on top & informed
• Constantly review, plan and prioritise the short-term goals of the team to achieve the vision set. Eg: KPI: Service Desk Entry Error < 10% or 1st call resolution target or training service desk to be able to do early detection.

Ensure the team delivers excellence customer service (timely and accurately) hence reduce incidents & improved resolution time.

• Delivery, with the full ownership and responsibility of, the 24 hour service desk operations, to agreed SLA performance levels.
• Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are successfully resolved. Recommends changes to policies and procedure to streamline operations & set customer service standards.
• Oversees follow ups with customers to ensure timely case attention, resolution, escalation and closure, so that SLA is met.
• Ensure the team support & coordinate with Support teams (both internal & external) in incident/problem investigation and resolution to satisfy customer queries.
• Train the team to identify incident trends in order to elevate incidents in accordance with standard operating procedures. (Actively monitor incident & alert trending, always escalate timely and accurately.)
• Make sure the team contribute and submit knowledge request if found lacking in the knowledgebase.
• Communicate with executives and business stakeholders to ensure

Actively initiate and explore opportunities for improving support processes, productivity, reliability and stability and performance of systems and operations

• Provide customer feedback to the appropriate internal teams for better product/system improvement.
• Proactively logs, tracks, analyzes and evaluates inquiry/problem reports and makes recommendations to
• avoid or reduce incident recurrence.
• increase first call resolution.
• Improved problem resolution time
• Provide detailed best practice Service Desk reporting & dashboard to include Operational Performance, Continual Service Improvement and Trend analysis. (Trend analysis skill is mandatory)

Requirements

• Degree in Computing / IT discipline
  • Proficient level of Data analysis skill (Power BI preferred)
  • Experience with ITIL methodology (Certification in ITILv4 preferred)
  • Experience with call tracking / ticket management system dashboard & reporting (ServiceNow Certification preferred)
  • Experience of working in complex, high pressured environments within a 24-hour service structure
• Experience with automation and scripting
• Customer-service oriented with strong problem-solving attitude
  • Solid technical background with an ability to give instructions to a non-technical audience.
  • Strong leadership skills to coach and mentor
  • Strong interpersonal skills for interacting with team members and clients.
  • May need to do emergency cover – 12-hr shift including PH and Weekends.
  • Must be Singaporean as candidate due to nature of the job and would need to pass the client's security clearance
  • Fully Vaccinated

We are seeking a dedicated Business Analyst Cum Application Support Specialist to join our team.

• Join a dynamic team dedicated to supporting critical systems.
• Play a key role in streamlining operations and improving efficiency.
• Competitive salary package.

Responsibilities:

• Provide system support for the management system modules.
• Perform system UAT for new system modules.
• Monitor system implementation and UAT status.
• Engage business teams to gather business requirements for system or technology.
• Guide and train business users in use of technology and system.
• Provide operational support, including handling system related requests for the management system post go-live.
• Elicit and manage the stakeholder’s business requirements and translate them into detailed requirements documents, including user stories, use cases, and functional specifications.
• Serve as a liaison between business and technical teams, ensuring clear and effective communication throughout the project.
• Resolve operational issues, conduct regular maintenance, and apply necessary updates to maintain the stability and reliability of these applications.

Job Requirements:

• Singaporean only.
• Bachelor’s degree in computer science, or related fields.
• Minimum of 6 years of relevant experience in business analysis, system support, or relevant.
• Experience in Microsoft Dynamics and BI tools such as Tableau/Qliksense/Power BI will be an added advantage.
• Prior experience in system implementation and migration.
• Familiarity with OutSystems or similar rapid application development platforms is highly beneficial.

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).

This authorizes us to:

• Contact you about potential opportunities.
• Delete personal data not required at this application stage.
• To withdraw consent, email [email protected].
• All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Wong Vi Yin (Vanessa) – R24123532
ScienTec Consulting Pte Ltd – 11C5781

Key Responsibilities:

Sales Support Operations

• No cold calling involved.
• Understand and interpret client business and technical requirements in order to translate product benefit across all types of clients and partners.
• Support the sales team in calling and qualifying leads.
• Respond to enquiries from interested clients via various channels (Email, WhatsApp).
• Prepare quotations, invoices and communicate timelines and requirements.
• Ensure that client follow-ups are in place and completed in a timely manner.
• Maintain customer relationships, accounts and contracts.
• Manage billings.
• Provide relevant support and other ad-hoc duties when necessary.

Requirements:

• Undergraduate/Degree in any related field.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office tools and online collaboration tools.
• Self-motivated, independent and able to work in a dynamic environment.

Working hours:

• 12-20 hours per week
• At least 4-5 hours per shift within Monday to Friday (10:00 - 19:00)

Salary:

• $10 to $15 per hour (progressive with commitment period and performance bonus)

Location:

• 5 minute walk from Jurong East MRT

Keeping a record of any issues, problems usually within a database

Providing on-call support

Maintaining and updating technical and instruction manuals, policies, and procedures

Managing a support ticket system

Upgrades, or updates

Review the system periodically

Monitor and report whenever necessary

Location: Outram Park

Duration: 3 months (extendable)

Salary: $18.50 Per Hour

Working Hours: Monday - Thursday: 8:30am - 6:00pm, Friday: 8:30am – 5:30pm

Key Responsibilities:

• Support the team in adhering to project timelines, including promptly addressing stakeholder inquiries.
• Organize meetings as needed, including sending invitations, preparing agendas, and compiling necessary materials.
• Help the team stay on track with project deadlines for reviewing frameworks, ensuring timely and successful completion.

Requirements:

• Singaporeans only.
• Minimum degree holder in any discipline.
• Prior working experience in healthcare/education will be advantageous.
• Proficient in MS Office applications.
• Detail-oriented and able to multi-task various projects.

Interested candidates may apply via email to [email protected] (indicating Job ID J47349 for faster processing). All job applications will be processed with strict confidence and only shortlisted candidates will be contacted.

Law XinXuan Stesha - Outsourcing Team

ScienTec Consulting Pte Ltd - 11C5781

Job Highlights

• Staff meals provided
• Short walking distance from Tuas Link MRT
• In-house gym

Job Responsibilities:

• Preparation of quotations, sample supplies, sales materials etc
• Responsible for new account opening and credit applications
• Handle customer enquiries via emails and phone calls
• Manage products for reservation allocation and promotion purpose
• Maintain database to drive accuracy and completeness
• Liaise with other departments to fulfil customers’ requests and orders
• Provide sales and administrative support to the Sales team
• Assist with marketing activities such as food events or product launch
• Any other ad-hoc duties as assigned by Manager

Requirements:

• Diploma in Business /Marketing/Sales
• At least 2 years of relevant experience is preferred.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint)
• Able to multi-task and work independently
• Strong interpersonal and communication skills
• Self-motivated, hardworking and organized in work

Job Responsibilities

• Provide reasonable respond time support to users in troubleshooting resolving system issues (incl. desktop,laptop,tablets and printers)
• Install, configure, and maintain desktop operating systems, printers, software and networks.
• Prodvide support in basic Microsoft 365 administrations for on-boarding/off-boarding
• Assist in ensuring Microsoft 365 Power Platform Automation,Data Visualisations and Applications are working and running correctly.
• Conduct rountine inspection of backups, security and network.
• Ensure IT Documentation and inventory assets are maintained

Requirements

• 2-3 years of professional experience in an IT related position
• Pro-active , dynamic with good analytic and problem-solving skills
• Some experience with databases (SQL) is an advantage
• Knowledge of operating systems, networking, VPN
• Being Familiar with Microsoft 365 power platform is an advantage
• Excellent interpersonal skills
• Able to work as a team well , and independently when required
• Critical thinking , analytical and creative problem-solving skills is highly desired.

Skills and Experience Required :-

At least 2 years working in an Application Support Environment.

Core technical competency required :-

• Linux; Unix/Python Shell Scripting
• SQL, preferably in MariaDB/MySQL
• Java programming (Primary skill)

Good to have experience :-

• Application Server: JBoss
• Middleware: IBM MQ, Apache ServiceMix, Active MQ
• OpenShift
• QlikSense/Tableau
• TLM/CMS platforms with tools like Smartstudio, TLM Control, Smart schema, Process Designer & Webconnect
• Hands-on working knowledge on DevOps tools for Source Control (Git, Bitbucket), Continuous Integration (Jenkins, Maven), Continuous Delivery (CA Release Automation)Understandmicroservices running on Openshift or AWS, elasticsearch, service monitoring on the cloud, PaaS environment such as Kubernetes.Understand JSON, JSP, Servlet, and working knowledge for Java Restful API.
• Strong technical skills
• Strong analytical and problem-solving skills.
• Ability to perform impact analysis in a structured manner.
• Good verbal & written communication skills.
• Ability to work independently and under pressure.
• With a keen interest in providing high service quality and familiar with the demand of a 24x7 support environment.
• Basic understanding of Swift message knowledge would be good.
• Experience in application implementation projects in financial institutions would be advantageous

Working Hours :-

• Normal office hours i.e. 9am to 6pm, however it may be staggered to start/finish early or late (eg. 8am to 5pm or 10am to 7pm)
• The support person needs to be on call as per duty roster.
• Be available on weekends for Production implementations.
• Will be managed by duty roster.

Skills and Experience Required :-

At least 2 years working in an Application Support Environment.

Core technical competency required :-

• Linux; Unix/Python Shell Scripting
• SQL, preferably in MariaDB/MySQL
• Java programming (Primary skill)

Good to have experience :-

• Application Server: JBoss
• Middleware: IBM MQ, Apache ServiceMix, Active MQ
• OpenShift
• QlikSense/Tableau
• TLM/CMS platforms with tools like Smartstudio, TLM Control, Smart schema, Process Designer & Webconnect
• Hands-on working knowledge on DevOps tools for Source Control (Git, Bitbucket), Continuous Integration (Jenkins, Maven), Continuous Delivery (CA Release Automation)Understandmicroservices running on Openshift or AWS, elasticsearch, service monitoring on the cloud, PaaS environment such as Kubernetes.Understand JSON, JSP, Servlet, and working knowledge for Java Restful API.
• Strong technical skills
• Strong analytical and problem-solving skills.
• Ability to perform impact analysis in a structured manner.
• Good verbal & written communication skills.
• Ability to work independently and under pressure.
• With a keen interest in providing high service quality and familiar with the demand of a 24x7 support environment.
• Basic understanding of Swift message knowledge would be good.
• Experience in application implementation projects in financial institutions would be advantageous

Working Hours :-

• Normal office hours i.e. 9am to 6pm, however it may be staggered to start/finish early or late (eg. 8am to 5pm or 10am to 7pm)
• The support person needs to be on call as per duty roster.
• Be available on weekends for Production implementations.
• Will be managed by duty roster.

Job Summary:

• Multiple Locations Islandwide
• Hiring for Primary/Secondary/JC Level
• Basic up to $6000 + VB
• 5 Days work week, required to work on weekends

Responsibilities:

• Conduct weekly group classes and develop lesson materials for the department.
• Manage academic inquiries, assist with registration, and organize make-up classes.
• Provide consultations outside of class to address and clarify student queries.
• Participate in company and department meetings and oversee events such as open houses and crash courses.

Requirements:

• Min. Diploma in any field
• Min 1 year exp as a tutor

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

We regret to inform that only shortlisted candidates would be notified
We wish you all the best in your career search.

EA License No: 20C0280
EA Personnel No: R24120480
EA Personnel Name: Chua Yun Jie (Clarisse)

If the chemistry is right, we can make a difference at LANXESS: speed up sports, make beverages last longer, add more color to leisure time and much more.
As a leading specialty chemicals group, we develop and produce chemical intermediates, additives, specialty chemicals and high-tech plastics. With more than 13,000 employees. Be part of it!

Job Purpose

This is an Individual role. S/He supports on plant maintenance, follow up of CC & A3r, technical document update, MOC, and plant upgrading projects.

Job Highlights

· Plant Maintenance activities, e.g. Inspection, plan, documentation, etc.

· Follow up on actions of compliant check, HAZOP/process safety review, and audits.

· Maintain and update of technical document incl. P&ID, SOP, inspection list, MOC, etc.

· Plant upgrading projects.

· Collaborate with other departments / parties on Engineering/technical topics of the site

· Other tasks assigned by the supervisor

Requirements

· Diploma or Degree in Chemical/Mechanical/Electrical/Safety Engineering or equivalent.

· >3 years industrial working experience in Chemical/Process plant is preferred. While fresh graduates are also welcome.

· Knowledge in Process Safety management

· Knowledge in Plant maintenance & project management

· Quick learning and able to work independent

· Good communication in English (both Oral & Written) & MS Windows / Office knowledge

What We Offer

· Compensation: We offer competitive compensation packages, inclusive of a global bonus program and an individual performance bonus program.

· Comprehensive Benefits: We provide a variety of benefits to support your financial security, health and wellbeing including retirement plans, health programs, life insurance and medical care.

· Work-Life & Flexibility: We support you in maintaining a balance between working hours and personal life. With our global “Xwork” program, we offer flexible working arrangements in all countries in which we operate.

· Training & Development: We are committed to your professional and personal development and encourage you in the ongoing pursuit of education, training and knowledge through both formal and informal learning .

Diversity: For us, talent matters, we welcome everyone who commits to our values. We strongly believe that including diverse perspectives makes us more innovative and enhances our competitiveness. Therefore, we embrace the uniqueness of every single individual and are truly committed to supporting our people in developing their individual potential.

• Skilled in DevOps, and able to implement, manage CI/CD pipelines to automate build, test and deployment processes.

• Have basic knowledge on SSL/TLS certificates for various applications and middleware platforms such as WebLogic, WebSphere, Jboss, Apache.

• Have knowledge on WebLogic, WebSphere, Jboss, Apache, Oracle, IBM MQ, SSH/SFTP.

• Have used tools like Jenkins, Aldon, JIRA, Bitbucket.

• Strong problem-solving, and analytical skills.

• Excellent communication and collaboration abilities.

• Preferable had worked in UOB.

JOB RESPONSIBILITIES:

• Provide functional support in SAP production planning (PP) module.
• Responsible for business requirement gathering, system design and providing solution to fulfil business requirement while considering integration with other applications
• Validates as-is, to-be process flows and system integration from a users’ perspective, identifies potential work-around to system changes or limitations, identifies level of effort required to successfully implement changes to business processes and user activities
• Preparation and updating of SAP PP business blueprint, business flow diagram, functional specification, configuration, business process procedure and training documents to spell the business requirements
• Perform functional testing by select the valid test scripts for all business processing
• Provide helpdesk support and troubleshoot issues identify by users of regional subsidiaries (10 Plants)
• Identify, recommend and implement new improvement and functions
• Lead, facilitate or support system upgrading projects or new projects that introduce to regional subsidiaries

JOB REQUIREMENTS:

• Minimum Diploma in Manufacturing systems / Engineering / Information Technology or related fields
• 3 years of production planning experience in manufacturing industry using SAP system will be added advantage
• Analytical & meticulous and having sense in troubleshooting
• Able to work independently and lead in projects
• Willing to travel to support subsidiaries in regional countries

HMT is a global world leader in innovative design and construction of above ground fuel storage tanks and emission reducing equipment.

We are currently seeking a Technical Advisor/Supervisor, based in our Singapore Office in Tuas.

Our main products lines are the supply and installation of Internal Aluminum Roofs, GRP Composite Roofs, Storage Tank Seals, Drain Systems, and Aluminum Geodesic Dome roofs.

Key criteria for this position include:

· Full clean driver’s license essential (own transport)

· Physically fit

· Exceptional attendance and time keeping

· Commitment to safety and quality

· Strong customer service orientation

· Well presented with excellent communication and interpersonal skills

· Exceptional time management and organisational skills

· Ability to travel (fly-in-fly-out) around the APAC region and overseas

· Ability to work autonomously or as part of a team

· Ability to pass a Full Medical

· Ability to pass background check

· Ability to pass Ongoing Drug and Alcohol Testing

Key Skills we are looking for:

· Trade qualification preferable

· Knowledge of WHSE Practices and paperwork

· High level of computer literacy is preferable

· Bizsafe Certification preferable

· Confined Space Training

· Working at Heights

· Workplace First Aid

· Petrochemical Industry experience is favorable but not essential

This role, reporting to the Construction / Project Manager is a great opportunity for growth and skill development, it is a varied role with great career opportunities.

The successful candidate will be responsible for supervising all site activities such as:

· Supervising all subcontractors

· Consulting with customer representatives

· Project planning and preparation

· Delivering the project on time and on budget

· Site set-up and preliminary WHSE meetings

· Site equipment & layout

· Installation Training of all HMT product lines will be provided

· Perform Inspection, assessment, and compiling reports & recommendations

· Occupational health & safety

· Various other office & field roles as directed

Responsibilities

• Investigating and resolving production issues related to Oracle Tuxedo middleware platform
• Troubleshooting technical issues reported by customers
• Developing scripts for verifying the correct operation of integrations
• Performing data imports/exports and maintenance of third-party integrations
• Designing and developing distributed applications using Oracle Tuxedo middleware platform
• Writing efficient, scalable, and reliable code in programming languages such as C, C++, Java, or COBOL to implement application logic
• Configuring and managing the Oracle Tuxedo environment, including setting up application servers, managing resources, and optimizing performance
• Collaborating with cross-functional teams, including business analysts, system administrators, and database administrators, to gather requirements, design application architecture, and ensure seamless integration
• Developing and maintaining documentation for applications, including code comments, technical specifications, and system configurations
• Performing unit testing, debugging, and troubleshooting to ensure the applications meet functional and performance requirements
• Conducting performance tuning and optimization of Oracle Tuxedo applications
• Keeping up to date with the latest Oracle Tuxedo platform updates, technologies, and best practices in distributed application development
• Providing technical support and guidance to other team members and stakeholders
• Participating in code reviews and ensuring adherence to coding standards and software development best practices

Requirements

• Bachelor's degree in Computer Science, Software Engineering, or a related field
• Proven experience in developing distributed applications using Oracle Tuxedo middleware platform
• Strong proficiency in programming languages such as C, C++, Java, or COBOL
• Familiarity with middleware concepts, distributed computing, and service-oriented architecture (SOA)
• Experience in performance tuning and optimization of Oracle Tuxedo applications
• Knowledge of database systems and SQL
• Excellent problem-solving and debugging skills
• Strong communication and teamwork skills
• Ability to work independently and manage multiple priorities in a dynamic, deadline-driven environment

Brief Job Description

• Oracle Tuxedo support consultant, role is to maintenance support for distributed applications using the Oracle Tuxedo middleware platform

Responsibilities

• Investigating and resolving production issues related to Oracle Tuxedo middleware platform
• Troubleshooting technical issues reported by customers
• Developing scripts for verifying the correct operation of integrations
• Performing data imports/exports and maintenance of third-party integrations
• Designing and developing distributed applications using Oracle Tuxedo middleware platform
• Writing efficient, scalable, and reliable code in programming languages such as C, C++, Java, or COBOL to implement application logic
• Configuring and managing the Oracle Tuxedo environment, including setting up application servers, managing resources, and optimizing performance
• Collaborating with cross-functional teams, including business analysts, system administrators, and database administrators, to gather requirements, design application architecture, and ensure seamless integration
• Developing and maintaining documentation for applications, including code comments, technical specifications, and system configurations
• Performing unit testing, debugging, and troubleshooting to ensure the applications meet functional and performance requirements
• Conducting performance tuning and optimization of Oracle Tuxedo applications
• Keeping up to date with the latest Oracle Tuxedo platform updates, technologies, and best practices in distributed application development
• Providing technical support and guidance to other team members and stakeholders
• Participating in code reviews and ensuring adherence to coding standards and software development best practices

Requirements

• Bachelor's degree in Computer Science, Software Engineering, or a related field
• Proven experience in developing distributed applications using Oracle Tuxedo middleware platform
• Strong proficiency in programming languages such as C, C++, Java, or COBOL
• Familiarity with middleware concepts, distributed computing, and service-oriented architecture (SOA)
• Experience in performance tuning and optimization of Oracle Tuxedo applications
• Knowledge of database systems and SQL
• Excellent problem-solving and debugging skills
• Strong communication and teamwork skills
• Ability to work independently and manage multiple priorities in a dynamic, deadline-driven environment

Brief Job Description

• Oracle Tuxedo support consultant, role is to maintenance support for distributed applications using the Oracle Tuxedo middleware platform

Mandatory Skills

Job Overview:

We are seeking a CyberArk Support Specialist to join our team. This role focuses on supporting essential credential management of our CyberArk system and assisting users with various tasks. The ideal candidate will have hands-on experience with CyberArk, a solid understanding of change management processes, and the ability to work efficiently in a shift-based environment.

Key Responsibilities:

• User Query Management: Handle and resolve user queries related to CyberArk, providing timely and accurate support.
• Credential Assistance: Assist users in obtaining credentials for access to various systems and applications as per Part B requirements.
• Verification: Thoroughly verify the details of proposed changes before implementation to ensure accuracy and compliance.
• Shift Operations: Work in a shift-based environment, including graveyard shifts, to provide 24/7 support. Perform shift handovers and ensure continuity of operations.
• Report Generation: Generate and maintain various reports related to CyberArk activities and incidents.
• Shift Work Log: Prepare and update shift work logs, documenting key activities, issues, and resolutions.
• Mundane Tasks: Assist with routine and administrative tasks as needed to support overall operations.
• Security Policies: Adhere to and enforce security policies and procedures as governed by the organization.
• Learning and Development: Continuously update knowledge of CyberArk and related technologies. Willingness to learn new skills and adapt to evolving requirements.

Qualifications:

• Experience:
  • Minimum of 1-2 years of experience with CyberArk, including handling user queries and managing credentials.
  • Proven experience in managing change management processes and verifying change details.
• Technical Skills:
  • Familiarity with CyberArk PAM (Privileged Access Management) solutions.
  • Proficiency in generating reports and managing shift operations.
• Soft Skills:
  • Strong problem-solving abilities and attention to detail.
  • Excellent communication skills and the ability to work effectively in a team.
  • Ability to work under pressure and handle multiple tasks simultaneously.

Shift:

• Must be available to work in shifts, including graveyard shifts, and provide 24/7 support as required.

Shift work is 8am – 8pm, 8pm – 8am

Mandatory Skills

Job Overview:

We are seeking a CyberArk Support Specialist to join our team. This role focuses on supporting essential credential management of our CyberArk system and assisting users with various tasks. The ideal candidate will have hands-on experience with CyberArk, a solid understanding of change management processes, and the ability to work efficiently in a shift-based environment.

Key Responsibilities:

• User Query Management: Handle and resolve user queries related to CyberArk, providing timely and accurate support.
• Credential Assistance: Assist users in obtaining credentials for access to various systems and applications as per Part B requirements.
• Verification: Thoroughly verify the details of proposed changes before implementation to ensure accuracy and compliance.
• Shift Operations: Work in a shift-based environment, including graveyard shifts, to provide 24/7 support. Perform shift handovers and ensure continuity of operations.
• Report Generation: Generate and maintain various reports related to CyberArk activities and incidents.
• Shift Work Log: Prepare and update shift work logs, documenting key activities, issues, and resolutions.
• Mundane Tasks: Assist with routine and administrative tasks as needed to support overall operations.
• Security Policies: Adhere to and enforce security policies and procedures as governed by the organization.
• Learning and Development: Continuously update knowledge of CyberArk and related technologies. Willingness to learn new skills and adapt to evolving requirements.

Qualifications:

• Experience:
  • Minimum of 1-2 years of experience with CyberArk, including handling user queries and managing credentials.
  • Proven experience in managing change management processes and verifying change details.
• Technical Skills:
  • Familiarity with CyberArk PAM (Privileged Access Management) solutions.
  • Proficiency in generating reports and managing shift operations.
• Soft Skills:
  • Strong problem-solving abilities and attention to detail.
  • Excellent communication skills and the ability to work effectively in a team.
  • Ability to work under pressure and handle multiple tasks simultaneously.

Shift:

• Must be available to work in shifts, including graveyard shifts, and provide 24/7 support as required.

Shift work is 8am – 8pm, 8pm – 8am

Quality Support, Specialist

(12 month contract)

About the Company:

Our client is a US healthcare and a leading global biopharmaceutical company. They have a revenue of US $40.1 billion, with more than 69,000 employees across 140 countries with a heritage of more than 125 years. Our client is committed to provide patients and customers with a reliable supply of high-quality, safe, and effective medicines and vaccines. Their global supply strategy relies on manufacturing capabilities and expertise to achieve this mission

Primary Responsibilities:

The role will ensure and maintain high standards of quality and compliance within client’s organization.

In this role, you will be responsible for all or subset of the key responsibilities below:

• Perform laboratory system lifecycle management, including system qualification/retirement, commissioning/decommissioning, calibration and maintenance, system administration, and periodic reviews, in accordance with approved procedures and standard lead time.
• Raise Computerize Maintenance Management System (CMMS) request form to create/update/delete SAP master data related to laboratory system.
• Raise purchase request and perform orders confirmation and accrual for laboratory system lifecycle management, inventories, maintenance and repairs orders.
• Liaise with vendor to ensure contractor management documentation and assigned vendor tasks are completed within assigned lead time.
• Perform and review of Quality documents such as eshopfloor logs, eVal and etc.
• Assist in conducting laboratory investigations and ensure effective implementation of related actions within the agreed timeframe.
• Provide inputs for the development and revision of Standard Operating Procedures, Work Instructions and other GMP documents.
• Maintain proper laboratory/storage area housekeeping/5S and ensure inspection readiness.
• Execute section and Quality improvement initiatives and other special projects.
• Any other duties as assigned by reporting manager
• Provide skills training to other team members, ensuring they have the necessary knowledge and competencies to perform their duties effectively.
• Conduct troubleshooting of laboratory system lifecycle, identifying and resolving any issues that may impact the business/work efficiency.
• Assume role of Subject-Matter-Expert of laboratory system lifecycle, collaborates closely with other site and above-site functions. This includes actively participating in discussions, sharing expertise, and providing input to ensure alignment and consistency across the organization.
• Support Reporting Manager in planning of routine operations tasks to ensure completion within stipulated timeline.
• Support and respond to audit requirements and findings.
• Perform assessments of compendial updates and implement changes to Standard Operating Procedures, Work Instructions and other GMP documents.

Requirements:

• Diploma or Bachelor’s degree in Science/ Life Science, Pharmaceutical Science or Engineering or any other relevant field
• At least 3 years of relevant working experience in GMP environment with quality control laboratory experience within the pharmaceutical/chemical manufacturing.
• Competency in analytical chemistry tools such as HPLC, root cause analysis methods and tools.

Reg No: R22104540

EA License no: 94C3609

Quality Support, Associate Specialist

(12 month contract)

About the Company:

Our client is a US healthcare and a leading global biopharmaceutical company. They have a revenue of US $40.1 billion, with more than 69,000 employees across 140 countries with a heritage of more than 125 years. Our client is committed to provide patients and customers with a reliable supply of high-quality, safe, and effective medicines and vaccines. Their global supply strategy relies on manufacturing capabilities and expertise to achieve this mission

Primary Responsibilities:

The role will ensure and maintain high standards of quality and compliance within client’s organization.

In this role, you will be responsible for all or subset of the key responsibilities below:

• Perform laboratory system lifecycle management, including system qualification/retirement, commissioning/decommissioning, calibration and maintenance, system administration, and periodic reviews, in accordance with approved procedures and standard lead time.
• Raise Computerize Maintenance Management System (CMMS) request form to create/update/delete SAP master data related to laboratory system.
• Raise purchase request and perform orders confirmation and accrual for laboratory system lifecycle management, inventories, maintenance and repairs orders.
• Liaise with vendor to ensure contractor management documentation and assigned vendor tasks are completed within assigned lead time.
• Perform and review of Quality documents such as eshopfloor logs, eVal and etc.
• Assist in conducting laboratory investigations and ensure effective implementation of related actions within the agreed timeframe.
• Provide inputs for the development and revision of Standard Operating Procedures, Work Instructions and other GMP documents.
• Maintain proper laboratory/storage area housekeeping/5S and ensure inspection readiness.
• Execute section and Quality improvement initiatives and other special projects.
• Any other duties as assigned by reporting manager
• Provide skills training to other team members, ensuring they have the necessary knowledge and competencies to perform their duties effectively.
• Conduct troubleshooting of laboratory system lifecycle, identifying and resolving any issues that may impact the business/work efficiency.
• Assume role of Subject-Matter-Expert of laboratory system lifecycle, collaborates closely with other site and above-site functions. This includes actively participating in discussions, sharing expertise, and providing input to ensure alignment and consistency across the organization.
• Support Reporting Manager in planning of routine operations tasks to ensure completion within stipulated timeline.
• Support and respond to audit requirements and findings.
• Perform assessments of compendial updates and implement changes to Standard Operating Procedures, Work Instructions and other GMP documents.

Requirements:

• Diploma or Bachelor’s degree in Science/ Life Science, Pharmaceutical Science or Engineering or any other relevant field
• At least 1 year of relevant working experience in GMP environment with quality control laboratory experience within the pharmaceutical/chemical manufacturing.
• Competency in analytical chemistry tools such as HPLC, root cause analysis methods and tools.

Reg No: R22104540

EA License no: 94C3609

Responsibilities:

• Prepare various documents including quotations, sales orders, and purchase orders.
• Offer administrative assistance for sales tasks and maintain system efficiency.
• Work with the Procurement Team to obtain optimal prices and terms for closing sales.
• Coordinate with stakeholders to ensure project alignment and timely completion.
• Monitor, report on project progress, performance, and issues, and implement corrective actions as needed.
• Handle phone calls and correspondence efficiently.

Requirements:

• Diploma and above.
• Minimum 1 year of relevant working experience.

_______________________________________________________

HOW TO APPLY :

Interested candidates, please submit your resume by clicking on “Quick Apply” or contact [email protected] for more details.

Please provide following information in the resume for immediate processing

1) Reasons for leaving current and/or last employment

2) Last drawn and/or current salary

3) Expected salary

4) Date of availability and/or Notice Period

All applications will be treated in strictest confidence and only shortlisted candidates will be notified

Wee Wai Dan

EA License No : 03C5391

EA Reg No : R22109628

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Core Technology Infrastructure:

· Believes diversity makes us stronger so we can reflect, connect, and meet the diverse needs of our clients and employees around the world.

· Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully.

· Wants to be a great place for people to work and strives to create an environment where all employees can have the opportunity to achieve their goals.

· Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.

· Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.

· Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing, and giving them what they need to remain vibrant and vital.

Job Description

The Production Services Specialist will provide frontline application production support for Bank of America’s Regional Banking Applications in APAC. This role is the key focal point for the customer/client /associate experience and owns restoring complex/major production incidents under tight Service Level Agreements (SLAs) and pursues root-cause and problem resolution follow-up. Apart from that, the role will work with vendor/internal stakeholder to provide input for incident reporting to Regulator.

Responsibilities

Application Production Support for the Bank of America’s Global Banking Applications, primary responsibilities include but not limited to

· Identification and resolution of production incidents.

· Problem Management post incident resolution to determine root cause,

· Mitigating actions,

· Drive and track permanent resolution.

· Management of incident and problem tickets through the enterprise ITSM tool.

The role also includes.

· Capacity and Performance Management.

· Working with development teams for take-on and training of new services or significant upgrades.

· Providing support for Audits (internal and external).

· Stakeholder management, working closely with Business and Operations partners to understand KPI metrics to measure service stability to prioritize defect fixes and enhancements

Required Skills

· 5+ years of relevant IT experience (Production Support, ITIL, Release Support, Technical Implementations, or equivalent)

· Demonstrate flexibility, navigate ambiguity, and quickly establish credibility among technical peers.

· Excellent written and verbal communication skills (English)

· Proven knowledge in some or all of the following: Java/J2EE – Core Java, JDBC, EJB, & Java Web Services & Experience in Server-side technologies - SOAP/Restful services, XML/XSLT, XML, JDBC, AOP, MQ Micro Services & MuleSoft.

· Good knowledge of Middleware components such as Message Broker, IBM WebSphere MQ, JBoss application server, MuleSoft

· Strong operating system knowledge in Unix and Windows including strong scripting skills.

· Experience with Database technologies (examples Oracle, DB2 and PL/SQL) queries to support incident resolution.

· Knowledge of event driven, and schedule driven batch processes

· Experience of handling various production support roles (technical – L1/L2/L3) and hands-on experience in using at least 2-3 widely used monitoring / scheduling tools.

· Ability to be part of IT production support team providing front-line technical support to end users responding to issues related to Incident / Problem Management, Release/Deployment, Operational Readiness, Application Monitoring & Production Governance

· Experience troubleshooting, analysis, research, and resolution using advanced query, programming skills, conduct root cause analysis, and identify mitigations/risk.

· Experience with real-time restoration, triaging of issues impacting technical services (application/infrastructure) to bank customers and partners in a timely manner while keeping partners advised of significant progress or challenges during the restoration period.

· Ability to work closely with Technology Infrastructure Teams, Development & Testing Teams in supporting Integrated / Independent releases, software/hardware upgrades, server upgrades, etc.

· Ability to assess initial severity, gather impacts, engage necessary supporting teams, and escalate as necessary to ensure timely restoration.

· Experience with on call support for triaging problems, coordinating with various support teams across the organization and carryout activities related to incident and problem management.

· Ability to communicate with all lines of business and management the overall status and health of the application, contribute to automation, causal analysis, develop shared/common solutions, and proactively identify cross-functional or technical issues.

· Ability to suggest, implement ideas for enhancing the customer experience.

Working on some weekends and bank holidays as part of a 5-day week shift pattern.

Desired Skills

· Leads End-to-End maintenance responsibility of all production services related to technology. Work activities specific to Production Shared Services include Problem/Incident Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management.

· Actively engage and lead production support issues/incidents. Takes ownership of escalations and perform trouble shooting, analysis, research, and resolution.

· Ensure production and performance SLAs are met and escalate issues which needs attention.

· Performs analytical, technical, and administrative work in planning, installing, and supporting new and existing equipment and software under moderate supervision.

· Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Shared Services. Creates and enhances administrative, operational, and technical policies and procedures, adopting best practice guidelines, process improvements, standards, and procedures.

· Exercises judgment within defined procedures and practices to determine appropriate action.

· Serves as an escalation point between the client/business area and internal management for the resolution of moderately complex unresolved problems, complaints, and service requests.

· Should have increased awareness and exposure to basic technical principles, concepts, and techniques.

· Resolves complex issues. Works on problems of minimal-moderate scope where analysis of situation or data requires a review of identifiable factors.

· Support of on-call rotation for off-hours and weekend support as needed.

We are looking for an Application Support Engineer to join a Software Solutioning Company delivering FinTech Applications.

• Gain exposure to the latest web3.0 technologies
• Salary package up to $4,000 + AWS + VB (~2 months bonus)
• Central work location - Hybrid working arrangement

Responsibilities:

• Provide daily support to users including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation.
• Maintain detailed records of daily interactions with users, reported issues, and completed solutions.
• Collaborate with Level 2/3 technical staff and project managers to establish goals and objectives for system improvements and upgrades.
• Create and implement new processes to improve efficiency and customer satisfaction.

Requirements:

• Qualification in Computer Science or equivalent.
• Experience with some programming languages (HTML, JAVA) will be an added advantage.
• Good writing and communication skills.
• 12-hour shift arrangements are in 3-2-2-3 (Work - Rest - Work - Rest days) rotating manner.

Interested candidates may apply via email to [email protected] (indicating Job ID J46858 for faster processing). All job applications will be processed with strict confidence and only shortlisted candidates will be contacted.

Lee Wen Ying (Mattias) - R23112909

ScienTec Consulting Pte Ltd - 11C5781

Job responsibilities:

The officer is part of the team responsible for processing employment claims at the Tripartite Alliance for Dispute Management (TADM). The job entails customer service, access the feasibility of executing Writ of Seizure and Sale (WSS) and case processing work.

The officer will monitor payment for Settlement Agreements (SAs) and Employment Claims Tribunals (ECT) orders. The officer will assess the cases and provide timely assistance and advice to the workers.

The officer will respond to case specific queries and be involved in ad-hoc projects relating to IT needs, process reviews and customer service initiatives.

Job requirements:

• Able to handle customers in a responsive and professional manner
• Able to communicate well and write concisely
• Team-player with good interpersonal skills and able to work independently
• Possess good analytical and problem-solving skills
• Proficient in basic IT programmes like MS Excel, Word, Powerpoint & Outlook

Kindly state your expected salary in your resume. The position offered will be commensurate with the candidate’s experience and suitability.

Job Descriptions:

* Perform System deployment, implementation, testing and documentation, maintenance and optimization of Software Application.

* Develop technical specifications, design, coding, data security, implementation, integration, documentation and user guide for computer, server and cloud computing

* Provide technical support in daily operational administration and field support.

* Perform in-house proof of concept, research and testing

* Perform Systems Development Life Cycle (SDLC) methodology.

* Perform Support & Engineering services

* Install, configure, troubleshoot and administration of cybersecurity / system infrastructure/ networking / Windows servers / Disk storage / Cloud Management.

* Perform backup, disk space housekeeping, and creation/deletion of user accounts.

* Provide direct support to other employee on IT Related matter

Job Requirements:

* Diploma or Degree in Computer Science, IT or Computer Engineering

* 1-2 Years of similar working experience, Fresh graduate are welcome

* Experience in system integration work.

* Experience in database such as Oracle, MS SQL Server, Informix, NoSQL time-series databases

* Programming experience in .Net, VB and C/C++.

* Experience in implementing Cloud computing, ASP.NET, Web Service and desktop applications

* Developed websites with PHP, HTML, Ajax, JSON and jQuery is a plus

* Skilled in enterprise technical architecture

* Well versed in Cloud Management, Server Management such as MS Windows, Red Hat Enterprise Linux

* Virtualization platforms such as VMware ESX and Microsoft Hyper-V

* Operating System Clustering such as Windows, Red Hat, Hardware load balancing

* Server skillsets in Ms SQL, IIS, Group policy, Active directory, Backup & Recovery, Monitoring,

* Networking skills, LAN, Wifi, Cyber Security, DHCP, DNS, etc

* Security hardening of Windows and Redhat Servers is an advantage

* Disk and tape storage technologies

* Possess good verbal/written communication and interpersonal skills

* To stay abreast of new product and technologies in IT infrastructure data management solution.

* Quick learner in languages, pragmatic in solution delivery

Interested applicant please send resume with expected remuneration to [email protected]

We regret that only shortlisted candidates will be notified