Total 858 Others/Any support analyst job vacancies in Singapore, North East

Job Summary

Our client is looking for an Application Specialist who has strong domain knowledge in eFX to enhance and support the trading applications

Mandatory Skill-set

• Degree in Information Technology, Computer Engineering, Computer Science or Information System;
• Sound knowledge of Financial Markets products;
• At least 3-5 years of experience in FX trading systems;
• At least 3-5 years of experience in providing L2 / L3 support;
• Experience in trading analytics application will be an added advantage;
• Possess experience in UNIX Shell / Perl Scripting, RDMS, and SQL;
• Good analytical and problem solving skills;
• Effective communicator, with the ability to communicate with business users;
• Independent, proactive and demonstrate 'can-do' mentality;
• Ability to work under pressure and deliver excellent results;
• Ability to manage time and tasks efficiently.

Desired Skill-set

• ITIL Certified;
• Knowledge / experience with KDB+ time series database and analytics.

Responsibilities

• Responsible for providing L2 / L3 support for eFX and related trading applications;
• Fix bugs, troubleshoot and analyze on the root cause analysis;
• Collaborate closely with other internal technical / business teams to implement permanent solution;
• Follow escalation procedures during outages;
• Write SQL scripts and suggest automation to improve efficiency / effectiveness of support team;
• Adhere to change management requirements for application and system implementations.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

We are currently looking for a skilled Data Analyst to become an integral part of our team, focusing on the development of data-driven solutions aimed at enriching our customer relationship management (CRM) strategy to drive performance.

• Analyze and interpret large and complex datasets to develop data-driven insights.
• Collaborate with cross-functional teams to identify opportunities for data science solutions to improve our CRM systems and processes.
• Identify opportunities for process optimization, automation, and data-driven decision-making.
• Communicate complex analytical insights and solutions to stakeholders clearly and concisely.
• Build partnership with strategy team to showcase to refine campaign strategy and  efficiencies
• Be the key PIC for insights generation for the assigned market cluster
• Timely delivery of analysis as per aligned timelines

Overview

In this role you will support the Business Development Manager in delivering business growth. You will be the expert in aligning company priorities by structuring and leading internal projects for optimising business and financial performance. This involves cross functional collaboration, helping departments evolve early-stage ideas and driving new initiatives forward. You will also gain experience across varied business functions including Human Resource, Operations, Customer Relationship Management, Finance and Marketing in the F&B industry. You will have the autonomy to lead projects that solve complex and ambiguous business challenges.

Responsibilities include

• Identify opportunities for Operations, Human Resource, New Business, New Product, Marketing and other business functions, with a focus on supporting business development
• Translate business ideas into concrete objectives and key results, and execute projects critical to LWB’s short and long-term growth
• Identify and draw on analytical tools and techniques to gather new insights, develop creative approaches and provide recommendations to organisational issues
• Review and configure current business processes and strategy to boost overall performance, increase efficiency and mitigate risks
• Review and update organisation policies
• Communicate findings on a regular basis to different levels in the organisation

Minimum qualifications

• BA/BSc degree from a reputable university (preferably in Business, Marketing, Finance or related discipline)
• Preferably some experience in the F&B or FMCG industry
• Fresh graduates with strong CCA track record are welcome to apply
• Excellent command of English in written and spoken

Job requirements

• Interest to gain experience in varied business functions
• Entrepreneurial and innovative spirit with a desire to get things done
• Excellent presentation, communication, interpersonal and negotiation skills
• Excellent analytical thinking and problem-solving skills
• Ability to work within deadlines and well-organised in handling multiple on-going projects
• Strong and proven track record of executing projects
• Meticulous with an eye for detail
• Eager to learn; comfortable rolling up your sleeves to understand operational level processes in F&B, and the next moment being part of a strategic discussion
• Display strong initiative and able to work independently with minimal supervision
• Proficient in Excel and PowerPoint

Team summary

The Asia Pacific (AP) Pricing Strategy team at Visa is responsible for managing Visa’s pricing for network and value-added services on a regional basis. We are a small but impactful team embedded into the wider global Visa Pricing & Interchange organization which works with leaders and executives globally to design pricing solutions and drive revenue growth.

What a Pricing Analyst does at Visa

The Pricing Analyst will support work streams on projects related to Visa Inc.’s pricing strategy and/or broader corporate initiatives, including collaborating with business lines across Visa’s Asia Pacific region and functional areas. Specific projects will vary greatly in sponsor, business or strategic focus, depth, and stakeholder served, ranging from broad coordination efforts across multiple countries and/or functional areas to focused special assignments for senior management that are of high strategic importance to Visa Inc.

The position requires the ability to apply strong analytical and critical thinking skills to solve business problems, and quickly arrive at recommendations that drive corporate priorities. The Pricing Analyst will report to the Head of AP Pricing and will be based at Visa's offices in Singapore.

In this role, you are expected to:

• Contribute and help formulate the overall pricing strategy for Asia Pacific at both country and product level

• Co-lead project workstreams related to Visa Inc. pricing strategy, business development, or related corporate initiatives

• Collaborate with global and regional product owners to develop pricing solutions for value-added services and solutions, including custom client rates

• Develop quantitative and qualitative analyses to derive the financial impact of new pricing opportunities utilizing client and market data on a country and regional basis

• Build and maintain competitive knowledge, to provide solid foundational context for critical pricing projects

• Coordinate with global and regional peers on global pricing initiatives

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Team Summary

The AP interchange team develops strategies that enables Visa to set the financial rate of exchange, the interchange reimbursement fee (IRF), between different stakeholders in the payments ecosystem. It does so to support the growth of the digital payments’ ecosystem to the benefit of consumers, merchants and all ecosystem participants and society as a whole.

A highly strategic team, it works in close collaboration with all functions and markets in AP as well as globally to develop and evaluate appropriate interchange strategies that balances a range of variables, including but not limited to market contexts, competitive dynamics, regulation, innovation, and new payment use cases.

What an Analyst of Interchange does at Visa:

An Analyst within the interchange team supports strategic and complex projects in collaboration with a matrix of function and market stakeholders. The remit includes conducting data analysis and strategic evaluation based on both market and industry variables while supporting engagements with relevant market and function stakeholders in a way that supports the development of interchange rates strategies across the Asia Pacific Region. The role has a good mix of strategic, business, and technical knowledge providing flexibility and significant learning opportunities in the dynamic digital payments’ ecosystem.

In this role you are expected to:

• Become an interchange subject matter expert with a sound working knowledge of both Visa and industry context that enables development of strategic plans that drives innovation and growth across the digital ecosystem. Work and projects that you will be part of include but are not limited to:
  • Playing an integral part of Country Strategic Interchange Reviews that support the execution of market and function objectives and strategic priorities
  • End-to-end ownership of the development and execution of Strategic Merchant Rate proposals that grow acceptance while supporting innovation across the ecosystem
  • The development and maintenance of country interchange dashboards that enables strategic adjustments and insight into interchange and ecosystem trends across markets
  • Actively support and contribute to strategic reviews of net-new payment use cases and strategic response plans
  • Driving data analytics to support business insights to support functional stakeholder strategic requests, client requests, and to support the planning and development of new strategies to support the growth of Visa’s payments ecosystem
• Actively collaborate across a matrix of functions and markets to support the execution of strategic plans leveraging interchange
• Play an active role both technically and strategically in Country Interchange Reviews with market leadership teams
• Be accountable and responsible for own book of work as well as proactively and collaboratively support that of others
• Embrace change and actively pursue ways in which to enables cross-functional teams to achieve stated goals in new and innovative ways
• Act as a thought-partner and coach to all members of immediate team and other function and market teams

Why this is important to Visa

The digital payments ecosystem is more dynamic and complex than ever before. Visa's ability to strategically set interchange and balance stakeholder economics is key to growing acceptance, issuance and usage while driving innovation and catering to the needs and requirements of all involved stakeholders within the ecosystem.

Team Summary

The Client Services team provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we bring the voice of the customer into the design, development, and successful deployment of Visa products and services. We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.

Client Contract Management (CCM) team supports Visa’s global strategy by managing the governance and contracting process of client contracts (from draft development and negotiation through to securing internal approvals, execution, auditing and reporting).

What a Contract Analyst, Client Contract Management does at Visa:

This role is an individual contributor within the AP CCM team based in Singapore office. The ideal candidate will be self-directed, analytical and a strategic thinker.

• Serve as the key CCM contract owner for the assigned markets in managing and facilitating client contract administration process which includes reviewing and processing contract requests, contract drafting, stakeholders’ approvals, contract issuance, and execution within agreed Service-Level Objectives (SLOs).
• Liaise with various stakeholders including Account Executives, Products, Legal, Finance, Audit etc to ensure that contracts are developed and approved consistently and promptly in accordance with relevant policies and procedures.
• Manage post-contract administration activities including and not limited to distribution of contract information to all necessary stakeholders, handling of hardcopies, contracts filing, database management, audit enquiries, and other post-execution activities.
• Maintain accurate and timely records and documents associated with all contracts for management reporting, capacity planning, as well as for audit purpose.
• Identify and implement process improvements for assigned markets and / or contract types, and provide value-add services to our stakeholders and business partners.
• Participate in special assignments and providing ad-hoc support and reporting as required, including but not limited to supporting other regions’ colleagues as needed.

Why this is important to Visa

The Contract Analyst is a subject matter expert in managing and administering client contracting process, from contract drafting request through to executed contract distribution, by working with various stakeholders of all levels. Subjected to audit reviews, Contract Analyst, as part of CCM team, ensures designated contracts are aligned with business processes and controls established by various Visa corporate policies and compliant with industry-specific rules and regulations, while continually looking for opportunities to optimize such process and controls.

Projects you will be a part of:

As part of the CCM team, you will get the opportunity to work on strategically important projects for Visa in addition to the core responsibilities of a Contract Analyst. This includes, but not limited to:

• Collaborating with our stakeholders including other region CCM colleagues, Legal, Finance, Sales, Products, Client Services etc, continuously looking for opportunities to optimize CCM processes and workflow to drive process improvements and efficiency;
• Participate in special assignments and providing ad-hoc support and reporting as required, including supporting other regions’ colleagues as needed.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Key Responsibilities:

Requirements Gathering: Collaborate with stakeholders to elicit, document, and analyze business requirements. Understand and translate business needs into clear and concise specifications.

Data Analysis: Collect and analyze data from various sources to identify trends, patterns, and insights that can inform business decisions and strategies.

Process Mapping: Document current and future state business processes, identifying areas for optimization and efficiency improvements.

Feasibility Studies: Assess the feasibility of proposed projects, considering factors like cost, time, and resource constraints. Provide recommendations based on these assessments.

Solution Design: Work with cross-functional teams to design and develop solutions that address business needs. Collaborate with IT teams to ensure alignment between business requirements and technical solutions.

Business Case Development: Create business cases and cost-benefit analyses to support project proposals and justify investments in new initiatives.

Testing and Quality Assurance: Develop test plans, conduct testing, and validate that the implemented solutions meet the specified requirements and function correctly.

Change Management: Assist in the development of change management plans and strategies to ensure smooth transitions and user adoption of new systems and processes.

Stakeholder Communication: Facilitate communication between business stakeholders and technical teams, ensuring a shared understanding of project objectives and progress.

Reporting and Documentation: Produce reports, documentation, and presentations that communicate findings, recommendations, and project status to various audiences.

Qualifications:

Bachelor's degree in business, finance, IT, or a related field (some roles may require a master's degree).

Strong analytical skills and the ability to work with data.

Excellent communication and interpersonal skills.

Proficiency in business analysis tools and techniques.

Knowledge of project management methodologies (e.g., Agile, Waterfall).

Familiarity with relevant software and technology.

Certification in business analysis (e.g., CBAP, CCBA) may be preferred or required in some organizations.

Experience:

Entry-level positions may require minimal to no prior experience.

Mid-level positions typically require 2-5 years of relevant experience.

Senior or lead roles may require 5+ years of experience and a track record of successfully leading complex projects.

An exciting opportunity for Application Support, responsible for providing expert-level support for business applications, with a specific focus on Linux/Unix environments and SQL databases.
This role involves troubleshooting complex issues, scripting automation, and performing database management tasks to ensure application stability and performance.

Mandatory Skill Set:

• Diploma / Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience;
• At least 2 years of experience in IT service management or support roles in large scale organizations with diverse IT systems;
• Proven experience with Linux/Unix shell scripting;
• Proficiency in SQL for querying and managing databases;
• Advanced troubleshooting and problem-solving skills for Linux/Unix and SQL issues;
• Strong scripting skills for automating tasks and processes;
• Knowledge of application and database performance monitoring tools;
• Excellent verbal and written communication skills;
• Ability to work independently and in a collaborative team environment;
• Familiarity with cloud platforms (e.g., AWS, Azure);
• Exposure to CRM systems, and digital signage/inventory systems.

Responsibilities:

• Handle IT Incidents, Requests, and Escalation processes and troubleshoot and resolve system application problems;
• Provide technical expertise in analyzing and providing the best solution on complex technical issues in a timely and efficient;
• Engage with various teams on resolution and maintain effective communication between stakeholders;
• Manage vendor performance through service level management;
• Enhance existing support process to maintain/improve service level and quality;
• Support audit and compliance-related activities.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE's website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews

Job Summary

We are seeking a highly motivated and skilled Test lead with experience in stakeholder management, to work on projects with a leading bank.

Mandatory Skill-set

• Bachelor’s degree in Business Administration, Information Technology, or a related field;
• 5+ years of experience as a Business Analyst/Test Lead, with a focus on requirement gathering and testing processes;
• Strong experience in writing user stories and documenting acceptance criteria;
• Familiarity with Agile methodologies and tools (e.g., JIRA, Confluence);
• Actively manage UAT progress and issues within project timelines, providing updates to the business team and key stakeholders;
• Maintain a JIRA dashboard for status updates;
• Assist the product owner and UAT lead in preparing the Test Strategy and Test Plan;
• Ensure traceability among test cases, user stories, and defects in JIRA during testing execution;
• Excellent communication and stakeholder management skills;
• Strong analytical and problem-solving abilities;
• Ability to work collaboratively in a fast-paced environment.

Desired Skill-set

• Experience in the Banking and Financial Services sector;
• Knowledge of compliance requirements (KYC, AML);
• Certifications such as Certified Scrum Product Owner (CSPO) or Project Management Professional (PMP).

Responsibilities

• Collaborate with product owners to create and refine user stories for system improvements;
• Engage in workshops and discussions to review Business Specification Documents (BSD);
• Define acceptance criteria for user stories and obtain approval from product owners;
• Support the product owner and UAT lead in formulating comprehensive Test Strategies and Test Plans;
• Identify potential challenges, risks, and gaps within the testing framework;
• Organize UAT kick-off meetings and maintain regular progress meetings to monitor updates;
• Evaluate test scenarios and cases with key product owners to ensure they align with business needs;
• Maintain a JIRA dashboard to provide status updates and ensure traceability between test cases, user stories, and defects;
• Oversee UAT progress and address issues within project timelines, providing updates to the business team and stakeholders;
• Coordinate with related teams to facilitate testing efforts and confirm environment readiness;
• Monitor and manage the UAT defect pool to ensure prompt resolution;
• Analyze and summarize outstanding defects as necessary, leading daily defect triage meetings for resolution;
• Generate daily reports to track UAT progress, summarizing key metrics and findings for stakeholders.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Co-Development Business Unit is hiring

This is a one-year contract role

Internal Code: A24106

What will you do?

The Team aims to spearhead the digital transformation of government. The GCC (Government Commercial Cloud) platform provides a federated agency hosting and infrastructure through modern cloud architecture implementation and the modernising of Government applications through adoption of agile development practices.

The Team is seeking independent and motivated Solution Engineer who has experience in both small and big scale cloud-based projects, to support agencies and the GCC product team to create value in the GCC platform. This role will work closely with the agency users, GCC product and partnering teams, using a collaborative approach with strong technical understanding, to assist and ensure that the GCC platform continues to add value to agencies.

• Work directly with GCC engineering team, product team and various key stakeholders.
• Support development of proof-of-concepts for GCC platform in concert with product team and various stakeholders.
• Take ownership of end-to-end solutions provided by teams across the organisation.
• Provide system troubleshooting and problem solving across platform and application domains, expect to participate in on-call escalations to troubleshoot customer facing issues.
• Assist in the migration activities for GCC platforms.

What are we looking for?

• Degree in Computer Science, Computer or Electronics Engineering, Information Technology or related disciplines.
• User-centric mindset. Be able to represent users’ viewpoints on GCC in order to drive changes & innovations to meet their needs.
• 5 years of experience working as a Business Analyst and/or Software Architect role
• Passion for automation, standardization and best practices.
• Solid hands-on experience in designing, building, deploying and securing of highly available web application in cloud platform such as AWS, Microsoft Azure or Google Cloud Platform.
• Experience with DevOps tools such as Gitlab or Azure DevOps
• Experience with back-end technologies such as Node.js, Python, or Go
• Good understanding of network components such as load balancers, firewalls, VPNs, and DNS.
• Good understanding of DevOps principles and practices, knowledge in DevSecOps will be an added advantage.
• Self-motivated with good communication skills.
• Experience in an Agile development environment focusing on rapid, quality delivery.
• High attention to detail, accuracy, and meticulousness in handling figures and processes in a high-agility environment.

Preference:

• Experience with managing cloud infrastructure and services on AWS, Microsoft Azure, or Google Cloud Platform, preferred.

What do we offer in return?

• Fun working environment
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Job Summary

The Rate Setting Analyst analyzes and implements the annual rate increase and rate initiatives for UPS Domestic and Global services. He/She participates in market and competitive research for rate initiative strategies. He/She supports the supervisor to manage rate increase projects and determines financial impact of rate initiatives and other revenue enhancement projects.

Job Responsibilities

• Evaluates marketplace trends to look for opportunities to increase profits.
• Analyzes competitor rate strategies and compares competitor rates to ensure UPS is well positioned in the market.
• Creates effective dashboard/reports for performance analysis and deep dives to get insights.
• Coordinates with district teams on helping to streamline the existing reporting process.
• Evaluates results of the implemented rate changes to determine the effectiveness of the initiative.
• Prepares tool for sales to negotiate rates with customers.
• Loads rates into internal systems.
• Audits rates and zone charts to ensure accuracy.
• Prepares internal and external communication materials to announce rate changes.
• Ad-Hoc projects and task.

Job Requirements

• Possess a bachelor’s degree in marketing, economics and finance or any relevant field of discipline.
• Minimum 1 year of relevant experience performing in a similar capacity in marketing, pricing, market analytics or revenue management. Candidates without experience but demonstrates right skill sets and aptitude may be considered.
• Excellent command of English communication skills (both oral and written) with the ability to converse effectively and able to work well with people of all levels.
• Exceptional analytical, high sensitivity to figures with problem-solving abilities.
• Energetic self-starter with excellent learning agility, willingness to take on challenges and with the ability to manage multiple competing priorities within tight deadlines.
• Ability to work independently with excellent interpersonal skill which includes conducting presentation to the top management.
• Meticulous team player and possess a positive attitude towards a fast-paced environment.
• Strong business acumen, attention to details and excellent planning, organizing, coordinating and follow up skills.
• Demonstrated skills in Microsoft Office Suite (MS Excel, MS PowerPoint). Knowledge in Power Query, Power Pivot, Power BI and Power Automate will be a plus.

We are seeking a skilled Payments Business Analyst with expertise in financial payment systems, including RTGS, GIRO, and SWIFT, to join our team. The ideal candidate will have a strong background in payment processing, system integration, and business analysis, capable of bridging technical solutions with business needs to optimize payment operations.

5+ years of experience as a Business Analyst in the banking or payments industry.

Proven experience with payment systems, including RTGS (Real-Time Gross Settlement), GIRO, and SWIFT messaging standards.

Strong understanding of payment clearing and settlement processes.

Knowledge of ISO 20022 and SWIFT MT/MX message formats is highly desirable.

Excellent analytical and problem-solving skills with attention to detail.

Proficiency in tools such as MS Excel, Visio, and project management software.

Strong interpersonal and communication skills to collaborate with technical and non-technical stakeholders.

Experience with Agile/Scrum methodologies is a plus.

Familiarity with regulatory requirements such as PSD2 or other relevant payment frameworks.

Hands-on experience with payment processing platforms and integration projects.

Certifications such as CBAP (Certified Business Analysis Professional) or related credentials.

Visa’s Technology Organization is a community of problem solvers and innovators reshaping the future of commerce.   We operate the world’s most sophisticated processing networks capable of handling more than 65k secure transactions a second across 80M merchants, 15k Financial Institutions, and billions of everyday people.   While working with us you’ll get to work on complex distributed systems and solve massive scale problems centered on new payment flows, business and data solutions, cyber security, and B2C platforms.   

The Opportunity:

We are looking for talented, curious, and energetic Analysts who embrace teamwork and automation to quickly mitigate or escalate critical processing issues. A System Application Analyst is responsible to fully support the batch processing for Visa’s Debit, Data Platforms, and Core Systems applications in a multi-data center environment. The daily duties include monitoring batch processing flows, resolving errors following incident and problem management processes, and supporting daily change activities. You will get to see your efforts support critical processing of financial and non-financial data our clients depend on.

The Work itself:

The System Application Analyst is responsible for the management and recovery of the Visa’s Core batch applications and services which include:

• Taking corrective actions to recover failed jobs and ensure batch processing is executed on time and to completion
• Monitoring batch processes and addressing issues to ensure SLAs are met
• Escalating issues appropriately based on documented processes
• Documenting all issues following standard ITIL Incident and Problem Management processes
• Communicating with Clients via e-mail and phone to address issues or provide status on file deliveries
• Performing change reviews, executing change tasks, and coordinating change activity as needed
• Assisting support teams in updating job documentation and job schedules as needed to support efficient and effective batch processing
• Performing proactive analysis of the Visa’s complex batch schedules to detect potential problems and when required, take preventive/corrective actions
• Performing UAT (user acceptance testing) for new or upgraded operational monitoring tools and batch related user interfaces

Essential Functions

The Skills You Bring:

• Client and customer service experience
• Team player and a good listener
• Strong reporting and documentation abilities
• Excellent written and verbal communication skills and can flourish in a fast-paced environment with multiple, sometimes shifting priorities
• Ability to work independently and to also work effectively as part of a collective team
• Strong analytical and diagnostic skills, e.g., root cause analysis
• Experience working directly with customer support to solve technical problems
• Must have a strong commitment to execution, follow through and timely communication
• Excellent writing and interpersonal skills with the ability to communicate effectively with both technical and non-technical clients
• Good organization skills and a high level of attention to detail

This position is available from January 2025 onwards.

This position analyses and supports the hotel’s results and performance in various revenue streams (Rooms, F&B, Spa and Boutique) and recommends strategies and expectations based on the observed data trends and market changes.

Primary Responsibilities

Manages Revenue Management Operations

• Daily rate strategies review for daily rates and inventory to ensure room revenue optimization.
• Manage distribution of rates and inventory for the various market segments to ensure accuracy and parity.
• Ensures daily communication between Reservations and Front Office colleagues regarding inventory, short-term sell strategies, Group / Convention arrivals, rate changes and sell out strategies.
• Support different revenue streams with extraction of sales figures to support and analyze initiatives.
• To accurately process and manage Group reservations.
• Daily review and optimization of F&B reservations to ensure full optimization of covers and revenue for F&B outlets.
• With direct leader’s guidance, works closely with different revenue streams to support achieving the budget and forecast expectations.

Involvement in Wider Job Function Actions / Relationships

• Surveys the market and competitors in terms of performance (RevPAR Index, market penetration), pricing and availability as a basis for future tactical decisions.
• Takes an active role in the development of rates, promotions, packages and other selling strategies.
• Ensures compliance with the Best Price Guarantee and manage third party distributors in line with AccorHotels standards.
• Identifies business opportunities for need periods and participates in various newsletters, banners, e-brochures or ads to drive incremental revenue in various revenue streams.
• Stays current with the industry trends.
• Conducts and attends relevant meetings.
• Supports AccorHotels Corporate programs, such as Planet 21.
• Ensures service standards and individual performance are aligned with Accor Values.
• Participates in developing different tactics, encompasses performance metrics, data standards, processes, policies, tools, training, best-practices and case studies to successfully roll out the strategies focusing on all revenue streams including Rooms, Food & Beverage, Spa and Raffles Boutique.
• Performs any other duties and responsibilities that may be assigned.

Primary Function of Position

Working closely with Asia Finance & Sales Operations manager, global peers and other function leadership in Asia, the Asia FP&A Analyst proactively performs detailed analytical functions to provide financial insights for business partners to allocate company resource for the faster growth of da Vinci business in Asia and to enhance cost effectiveness.

The role requires both big picture/out of box thinking and detail-oriented mindset to deliver factbased insights along with continuous process improvement attitude. This role is highly connected with business as well as Sales operations function, potential career opportunities go to business function or sales operations function to deliver insightful analytics driving sales efficiency.

Roles and Responsibilities

• Monthly financial close call to deliver up-to date business performance analytics as well as forward looking conditions
• Forecast quarterly business result to identify any risk of off track ahead and work closely with sales & marketing leadership for delta management
• Serve as a partner/consultant for all functions to allocate business resources driving company growth
• Highlight financial risks and opportunities proactively to leadership operating business smoothly and accelerating business growth
• Works with other FP&A colleagues in Asia to share and learn best practice to build Asia financial foundation as best in class
• Collaborate with global finance colleagues to make financial process more effective and efficient
• Respond to ad hoc requests in a timely manner

Responsibilities and Duties

To coordinate in setting up Infrastructure and support Application Infra needs

Ensure Operating system, Middleware, Database performance ,Security /Bug fix patches , EOS and security (ISCD) compliance in accordance to the bank standards

Provides hands on technical expertise (SME) , senior level technical guidance to application team as necessary

Assist and respond promptly to incident, investigate and provide temporary/permanent resolution to incidents escalated with respect to Middleware/ Operating system/ database performance, capacity, resiliency , stability, replication and other key aspects

Researching and recommending solution that best meet business needs and enterprise operational requirements

Provide technical support to application development teams

Evaluate release of Middleware, Operating system, Database components and its tools to ensure entire environment is complaint with no/minimal impact

Knowledge in Kubernetes, Docker, Jenkins, DevOps, Other Container platforms

Knowledge in Linux OS, Wintel OS, MariaDB or Any Other databases

Knowledge in Networking (F5 GTM/LTM or any other SLB)

5 Years minimum professional experience and 3 Years minimum relevant experience

Experience in banking or financial services institutions preferred

Will need to work in shifts and in weekends

Team player to work with multiple teams and teammates

Kindly take note of the following details for shift work

Transport is claimable - before 7am (for morning shift 6am to 3pm) , after 11pm (afternoon shift 2pm to 11pm)

Shift Timing

a. Morning shift 6am to 3pm

b. General shift 9am to 6pm.

c. Afternoon shift 2pm to 11pm

d. Night shift 10pm to 7am.

Need to support including night shift, weekends and public holidays

Compensation:

SGD 3,950 (Fixed) + RSUs 

Your mission: 

• Communicating with Wise's business customers and helping them over the phone and via email whilst forming valuable, long-lasting relationships. 

• Collaborating internally with operational and product teams to make sure that we are providing the best service and custom solutions for our business customers.

The role will give you the opportunity to:

• Be a Problem Solver: With a customers-first mindset and empathy, enable a smooth customer experience for our business customers

• Go above and beyond the call of duty: work with less supervision and solve complex problems by working with other teams

• Grow through mentoring and side projects with other teams, developing your skills and figuring out how to have a big impact on our customers

• Work with Empowerment - at Wise you get in what you put out so you’ll need to take the initiative when it comes to your career progression

Job Description & Requirements

To coordinate between Application and Infrastructure Teams to implement the Infra Requirements for Applications

Responsibilities and Duties

• To coordinate in setting up Infrastructure and support Application Infra needs
• Ensure Operating system,Middleware, Database performance ,Security /Bug fix patches ,EOS and security (ISCD) compliance in accordance to the bank standards
• Provides hands on technical expertise (SME) , senior level technical guidance to application team as necessary
• Assist and respond promptly to incident, investigate and provide temporary/permanent resolution to incidents escalated with respect to Middleware/ Operating system/ database performance, capacity, resiliency , stability,replication and other key aspects
• Researching and recommending solution that best meet business needs and enterprise operational requirements
• Provide technical support to application development teams
• Evaluate release of Middleware, Operating system, Database components and its tools to ensure entire environment is complaint with no/minimal impact

Qualifications

• Knowledge in Kubernetes,Docker, Jenkins, DevOps, Other Container platforms
• Knowledge in Linux OS,Wintel OS, MariaDB or Any Other databases
• Knowledge in Networking(F5 GTM/LTM or any other SLB)
• 5 Years minimum professional experience and 3 Years minimum relevant experience
• Experience in banking or financial services institutions preferred
• Will need to work in shifts and in weekends
• Team player to work with multiple teams and teammates

Kindly take note of the following details for shift work

Transport is claimable - before 7am (for morning shift 6am to 3pm) , after 11pm (afternoon shift 2pm to 11pm)

Shift Timing

a. Morning shift 6am to 3pm

b. General shift 9am to 6pm.

c. Afternoon shift 2pm to 11pm

d. Night shift 10pm to 7am.

Need to support including night shift, weekends and public holidays

• Develop an in-depth understanding of VOCC functionality

• Build the knowledge base and understand the various application service flow  product, and services

• Able to develop, edit, and distribute effective internal and external communication in a timely and accurate manner as per the documented process

• Follow documented support procedures, managing each issue through resolution or turnover to maintain established service levels

• Liaise with L2 support groups to collaborate on the resolution of incidents and problems

• Proactively work with Global Support groups and/or client or vendors to provide flexible and nimble solution for client issues and resolve system problems quickly

• Track update and resolve all assigned requests in the incident management system, ensuring that documentation is thorough, accurate, and meets a standard of high quality

• Enhance technical skills through participation in ongoing training

• Able to communicate and work cordially in global team with teammate from different culture and in time zone.

• Create Incident reports and Ensure all incidents and changes are in compliance to ITIL and operation policy

• Be able to problem diagnose, quickly and efficiently by running and review application and network traces

• Ability to communicate well and manage highly stressful situations during the Incident.

• Ability to prioritize and multitask. Flexibility and adaptability in work approach

• Adhere to the Standard operating procedure and suggest improvements if needed.

• This role will require shift work and Weekend On-call support.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

SuperSteam is a market leader and the top choice for cleaning professionals. We are honoured to receive the prestigious Enterprise 50 award in 2016, which recognises the fifty most enterprising privately-owned local companies in Singapore.

As a fast growing company, we require a Customer Admin Support Executive to champion administrative and operational support to field and indoor technicians.

This position requires you to be precise, meticulous, responsive and sensitive to our customers.

Job responsibilities:

· Assist with customer’s request through phone-in and emails.

· Arrange technicians daily servicing schedules.

· Track and provide direct support to assigned technicians

· Process paperwork and invoices in SAP system

· Monitoring & updating service tickets in field management system

· Follow-up with customers on outstanding open service tickets

What we need:

· Minimum 2 years of experience in a similar field / industry.

· Training will be provided.

· Comfortable with processing paperwork and preparing job schedules.

· Co-ordination works between suppliers, clients and internal teams

· Good team player with positive work attitude

Job description

1) Drive company IT matters and propose solutions to meet business objectives.

2) Maintenance of IT infrastructure, kiosk and provide server administration and support (AD, ESXI and Hyper-V)

3) Provide technical support to users on hardware and various applications

4) Communicate effectively with users to identify and resolve issues timely

5) Provide technical support, monitor system, security and EDR updates

6) Conduct periodic system preventive maintenance checks, patches updates and review log report

7) Perform server and network management

8) Maintain proper IT documentation, contracts, SOPs

9) Provide regular progress and status update, and follow through on IT projects

10) Adhoc duties assigned by Manager

Job requirements

• Minimum Diploma in Information Technology or equivalent.

• CCNA, Microsoft Windows Certified, Cyber Security and etc.

• Preferably with a minimum 2-3 years' experience in Deployment/Maintenance Server & Network

• Knowledge of cyber security is an added advantage.

• Strong in problem solving multi-tasking, systematic and organised

• Must be a team player, self-motivated and able to work independently.

1 year contract under employment agency payroll

Seeking for Singaporean with experiences in Unix, Window and SQL, with at least 1 year and above experience working in application support role, able to work shift hours (including nights, weekends, and public holidays)

Work location: Changi Business Park

Monthly salary inclusive allowance: $4500 - $5850 (company does not provide bonus)

Below is the shifts timing (Need to support including night shift, weekends and public holidays)

• Morning shift: 6am to 3pm
• General shift: 9am to 6pm
• Afternoon shift: 2pm to 11pm
• Night shift: 10pm to 7am

Requirement

• Singaporean
• Must be able to work in shifts to provide rotational 24/7 shift application support duties
• Has experience or knowledge on Incident and Problem management
• Health check and monitoring production system and job scheduling to ensure SLA is meet
• Troubleshoot and solve production issues related to performance and reliability throughout the software stack
• Proactively identify bottlenecks in the system and work to resolve these issues before they become a problem
• Continuous improvement of the system, e.g. job automation, performance tuning
• Should be able to identify and fix the bugs
• At least 3-5 years of hands-on experience on troubleshooting the applications run on full stack preferably in Java, Spring-boot, Microservices
• At least 3-5 years of working experience, preferably in Banking or Anti money laundering
• At least 3-5 years of working experience in production support in banking applications running on Windows and Unix environments
• Should have strong hold on SQL server/Oracle databases and able to write/debug the SQL programs
• Good knowledge in Linux/Unix/Windows environment and scripting
• Hands on experience on monitoring tools like Grafana has added advantage
• Should be open to learn and adapt to new technologies
• Knowledge on GIT Bitbucket and Jenkins has added advantage
• Knowledge on Actimize/Hadoop has added advantage

Visa’s Technology Organization is a community of problem solvers and innovators reshaping the future of commerce.   We operate the world’s most sophisticated processing networks capable of handling more than 65k secure transactions a second across 80M merchants, 15k Financial Institutions, and billions of everyday people.   While working with us you’ll get to work on complex distributed systems and solve massive scale problems centered on new payment flows, business and data solutions, cyber security, and B2C platforms.   

The Opportunity:

We are looking for talented, curious, and energetic Analysts who embrace teamwork and automation to quickly mitigate or escalate critical processing issues. An Associate Analyst is responsible to fully support the batch processing for Visa’s Debit, Data Platforms, and Core Systems applications in a multi-data center environment. The daily duties include monitoring batch processing flows, resolving errors following incident and problem management processes, and supporting daily change activities. You will get to see your efforts support critical processing of financial and non-financial data our clients depend on.

The Work itself:

The Associate Analyst is responsible for the management and recovery of the Visa’s Core batch applications and services which include:

• Monitoring batch processes and file transfers

• Taking corrective actions to recover failed jobs and file transfers to ensure batch processing is executed on time to meet SLAs

• Communicating with Clients via e-mail and phone to address issues or provide status on file deliveries

• Escalating appropriately based on documented processes

• Documenting all issues following standard ITIL Incident and Problem management processes

• Preforming Change reviews, executing change tasks, and coordinating change activity as needed

• Following all defined processes, procedures, and standards

• Defining and updating all team documentation including the daily shift handover

• Assisting support teams in updating job documentation and job schedules as needed to support efficient batch processing

• Preforming proactive analysis of the Visa’s complex batch schedules to detect potential problems and when necessary, take preventive actions

• Preforming UAT (user acceptance testing) for new or upgraded operational monitoring tools and batch related user interfaces

Essential Functions

The Skills You Bring:

• Client support and customer service experience

• Team player and a good listener

• Strong reporting and documentation abilities

• Excellent written and verbal communication skills and can flourish in a fast-paced environment with multiple, sometimes shifting priorities

• Ability to work independently and to also work effectively as part of a dispersed team

• Strong analytical and diagnostic skills, e.g., root cause analysis, timelines

• Experience working directly with customer support to solve technical problems

• Must have a strong commitment to execution, follow through and timely communication

• Excellent writing and interpersonal skills with the ability to communicate effectively with both technical and non-technical clients

• Good organization skills and a high level of attention to detail

Work Hours: 

• 12 hour day shift, onsite 

This is an on-site position. An on-site position must be consistently performed at an assigned Visa office location and require daily commute to the office location.

Job Responsibilities:

• Support daily operations in processing transactions in an accurate and timely manner.
• Investigate and report discrepancies and irregularities arising from transactions and resolve issues.
• Verify counter-party confirmation and send tracer as and when required.
• Prepare MTM reports for customers.
• Perform Cashflow Funding duty.
• Monitor activities offshored.
• Ensure prompt submission of statistical reports to local management, Head Office and MAS.
• Regular update of group procedure manual (BOP) to ensure the group operations is in accordance to SMBC policies, audit comments and in compliance to local as well as related overseas law and regulations.
• To participate and be familiar with BCP procedures and processes in BCP drills.
• To perform duties assigned by supervisor, Group Head or Management and cover the duties and responsibilities of staff in the event of an emergency/crisis.
• To ensure operations is in accordance with local laws and related overseas laws and regulations, Head Office policies and Branch procedures.
• Investigate and report discrepancies and irregularities arising from transactions, system failure, etc and resolve issues including handling stakeholder’s complaints and escalating all issues to Group Head/Deputy Group Head promptly.

Job Requirements:

• Fresh graduates are welcome to apply
• Proactive and creative
• Proficient in Microsoft Office applications
• Able to work independently and a good team player
• Able to handle BAU pertaining UAT and projects
• Hybrid workstyle but willing to come in to work in office as per staff handbook guideline.

• Provide support for in-house applications, ensuring smooth functionality and addressing user concerns.
• Analyze business processes and requirements to recommend enhancements and optimizations.
• Prepare relevant and appropriate documentation, including user manuals, process flow diagrams and system specifications.
• Carry out user acceptance testing independently and with users.
• Function as a project manager when required, coordinating tasks, timelines, and resources to ensure successful project delivery.

Requirement

• Degree in Computer Science or Information Technology or other related fields
• Good knowledge of ERP, Sales Order, Finance & MRP applications.
• Min. 4 years of experience in IT application support and familiarity with SDLC.
• Hands-on experience and strong knowledge in Oracle database.
• Possesses good interpersonal skills. Project management experience is an advantage.
• Demonstrates analytical and multi-tasking capabilities.
• Able to work independently, be a good team player and be able to communicate at all levels.
• Experience in the Manufacturing sector would be advantageous.