Total 21,135 support analyst job vacancies in Singapore

Highlights

• AWS + Variable Bonus
• Birthday allowance
• Mondays to Fridays (830am-6pm)
• Kaki Bukit, Singapore

Responsibilities

• Assist sales team with the preparation of all sales and tender related documents, costings and material submissions.
• Prepare sales quotations and proposals.
• Provide sales and administrative support to the Sales Team.
• Follow up with factories on document requirements and ensuring that all submissions are properly presented and submitted on time.
• Supporting the sales team in responding to customer inquiries and assisting to resolve issues, where appropriate.
• Liaise with internal teams and colleagues from Procurement, Logistics and Finance.
• Sales order processing from Quotation, Sales Order, Purchases Order to Delivery Order.

Requirements

• Minimum 1 or 2 years of experience in project management or sales support function.
• Enjoy working with numbers and good with excel, powerpoint and words.
• Diploma in Business management or Electrical engineering
• Knowledge in Lighting Simulation Software (Relux/Dialux EVO) will be an advantage.

Interested and suitable candidate kindly click quick apply. Resume will be routed to Jasmine Chin Yan Min. We regret that only suitable candidate will be notified.

GEMS Recruit/EA License: 23C1459

EA Personnel No: R1442379 (Jasmine Chin Yan Min)

Technically sound with at least 3 years of hands-on experience in Java, J2EE/JEE, Oracle, SQL/ PLSQL.

Basic understanding of Solaris and/or Linux OS such as RHEL would be required.

Having Unix shell scripting, RedHat Ansible knowledge, experience in AWS applications (CloudWatch, S3, RDS, EKS), IBM Connect Direct, IBM MQ, API Gateway, Apache Ignite, Solace PubSub+, ELK, micro services & containers, cloud-based architecture and/or DevSecOps technologies is a plus.

Experience in Spring 4.x / 5.x / 6.x and Struts 2.x frameworks, SpringBoot and/or SpringBatch would be added advantage.

Domain knowledge of Financial Clearing and Payment Systems and ISO20022 standard is a plus.

Technically sound with at least 3 years of hands-on experience in Java, J2EE/JEE, Oracle, SQL/ PLSQL.

Basic understanding of Solaris and/or Linux OS such as RHEL would be required.

Having Unix shell scripting, RedHat Ansible knowledge, experience in AWS applications (CloudWatch, S3, RDS, EKS), IBM Connect Direct, IBM MQ, API Gateway, Apache Ignite, Solace PubSub+, ELK, micro services & containers, cloud-based architecture and/or DevSecOps technologies is a plus.

Experience in Spring 4.x / 5.x / 6.x and Struts 2.x frameworks, SpringBoot and/or SpringBatch would be added advantage.

Domain knowledge of Financial Clearing and Payment Systems and ISO20022 standard is a plus.

Technically sound with at least 4 years of hands-on experience in Java, J2EE/JEE, Oracle, SQL/ PLSQL.

Basic understanding of Solaris and/or Linux OS such as RHEL would be required.

Having Unix shell scripting, RedHat Ansible knowledge, experience in AWS applications (CloudWatch, S3, RDS, EKS), IBM Connect Direct, IBM MQ, API Gateway, Apache Ignite, Solace PubSub+, ELK, micro services & containers, cloud-based architecture and/or DevSecOps technologies is a plus.

Experience in Spring 4.x / 5.x / 6.x and Struts 2.x frameworks, SpringBoot and/or SpringBatch would be added advantage.

Domain knowledge of Financial Clearing and Payment Systems and ISO20022 standard is a plus.

Position Overview:

We are seeking a highly motivated and customer-centric individual to join our team as an Operations & Customer Support Intern. In this role, you will gain valuable experience in managing the device lifecycle, from procurement and vendor relations to order fulfillment and customer support. You will play a key role in ensuring customer satisfaction by providing timely and effective assistance, troubleshooting issues, and building strong relationships. This internship offers a unique opportunity to develop a diverse skill set in operations, customer service, and communication, while contributing to the success of a growing company.

Key Responsibilities

Operations:

• Manage the end-to-end device lifecycle, from procurement to fulfillment, ensuring timely delivery, cost-effectiveness, and customer satisfaction. This includes:
• Sourcing and Procurement: Identify, evaluate, and select vendors; negotiate pricing and contracts; manage vendor relationships; and stay informed about market trends and new technologies.
• Fulfillment and Logistics: Process orders accurately and efficiently; manage inventory levels; collaborate with logistics providers to optimize shipping and delivery; and resolve any fulfillment-related issues.
• Maintain strong vendor relationships to ensure product quality, timely delivery, and favorable terms.

Customer Support:

• Respond to customer inquiries via phone, email, or chat, providing accurate and helpful information about products, services, or policies.
• Troubleshoot and resolve customer issues or complaints, escalating complex cases to appropriate teams or management when necessary.
• Process orders, returns, or exchanges, ensuring accuracy and efficiency.
• Track and follow up on customer interactions, documenting details and resolutions in the CRM system.

Relationship Building:

• Foster positive and professional relationships with customers, demonstrating empathy and understanding.
• Anticipate customer needs and provide proactive solutions or recommendations.
• Go the extra mile to exceed customer expectations, ensuring their complete satisfaction.

Communication and Collaboration:

• Communicate effectively with customers, using clear and concise language.
• Collaborate with internal teams, such as sales, marketing, or technical support, to address customer inquiries or resolve issues.
• Provide feedback to management on customer trends or concerns, suggesting improvements to processes or products.

Other Duties:

• Maintain up-to-date knowledge of company products, services, and policies.
• Participate in training programs or workshops to enhance customer service skills.
• Perform other duties as assigned by manager.

For interested applicants, please apply via the link here: https://boards.briohr.com/cinch-ztku0u0elq/details/67121c74ebcebc00088f4036

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail, and supply chain.

We are currently looking to hire Senior Technical Analyst. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

Job Type: One-year Renewable Contract

Responsibilities

· The role will need a combination of skill sets cutting technical knowledge, techno functional and business analysis, and project management skills.

· Designing functional technology solutions

· Overseeing development and implementation of programs

· Troubleshooting with difficult technical issues and act as a problem solver for delivery tracks.

· Create and assist in presenting IT solutions related point of views to APAC CIO organization.

· Providing technical leadership and support to software development teams

· Understand company needs to define system specifications.

· Monitor systems to ensure they meet both user needs and business goals.

· Coordinate internal resources and third parties/vendors for the flawless execution of projects.

· Proficiency with some of the Transaction and Corporate Banking platforms – in areas of Cash Management, Core Banking, Cyber Security, Trade, Digital Channels, Payments, Risk and Compliance, API Microservices, Cloud etc.

· Experienced with deep skills on Transaction Banking - Core Banking projects, Oracle, FIS etc.

Requirements

· Bachelor’s degree in engineering, IT; Masters preferred etc.

· 10+ years of relevant experience in banking technology.

· Required project experience in one of the below 3 areas – Core Banking

· Experience working with global & regional banks, with deep understanding of banking technology architecture and solutions.

· Solid technical background, with understanding or hands-on experience in software development and web technologies. Able to demonstrate hands on technology coding experience prior to project management in career.

· Understanding of agile / scrum (preferred with scrum master certifications)

· Excellent client-facing and internal communication skills

· Good written and verbal communication skills

· Strong working knowledge of Microsoft Office; will be required to create presentation decks.

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [email protected]. Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS

Consultant Name: Deepa Shivakoti

Reg No: R1765546

Avensys Consulting Pte Ltd
EA Licence 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.

• MNC
• South
• Working Experience with Tableau and Excel is necessary!

Our client, a renowned developer , has an opportunity for a Winner to join the Team as a Quantative Risk Analyst.

RESPONSIBILITIES:

• Collaborate with team members to develop and implement risk management frameworks and tools to aid decision-making.
• Conduct risk analysis and research, leading and managing projects for timely execution.
• Engage with asset management, investment, treasury, and finance teams to analyze risk impacts and financial performance.
• Perform both qualitative and quantitative risk assessments for the Group’s portfolio using various models (e.g., Value at Risk, stress testing).
• Provide independent assessments for acquisitions and divestments.
• Review methodologies and set benchmark hurdle rates for investment evaluation.
• Conduct financial modeling and prepare quarterly risk reports and presentations for risk committees and the board of directors.

REQUIREMENTS:

• Bachelor's Degree in Business, Finance, Accountancy, Economics, Mathematics, Statistics, Real Estate, or related quantitative fields.
• 4-8 years in analytical or investment roles, ideally in quantitative risk management (credit/market/liquidity) within financial institutions. Experience in real estate investment, project financing, equity research, corporate finance, or property valuation is also considered.
• Strong quantitative and qualitative analytical skills, with proficiency in financial modeling (scenario analysis, stress-testing, VaR, CAPM).
• Excellent research abilities, problem-solving mindset, and attention to detail.
• Advanced Excel modeling skills.
• Good communication and interpersonal skills with the ability to multitask across different projects.
• Proficiency in programming languages such as VBA or Python.
• Professional certifications like FRM, PRM, or CFA are advantageous.

OTHER INFORMATION:

• Location: South
• Working days: Monday to Friday
• Salary: up to S$8,200 and Bonus
• Challenging, open, engaging, collaborative and creative environment
• The Company strives to achieve employee satisfaction by providing attractive staff benefits, welfare & training programmes to all staff.

HOW TO APPLY:

If you are a team player, meticulous & organized, and more importantly, believe that YOU CAN MAKE A DIFFERENCE, we would like to hear from you.

Submit your application by emailing a detailed copy of your updated Resume in MS Word Format to David Sia Yi Sheng (EA Personnel Reg. No. R1875905, Achieve Career Consultant Pte Ltd EA Licence No. 05C3451) by clicking the “Apply Now” or contact David at 65909958 for a confidential discussion.

Please indicate the below information in your resume:

• Current & Expected salary
• Reason(s) for leaving
• Notice Period / Availability to commence work

YOUR SUCCESS IS OUR ACHIEVEMENT!

Notice:

We regret that only short-listed candidates will be notified. All applications will be treated with the strictest confidence.

By submitting any application or resume to us, you will be deemed to have read & agreed to the terms of our Privacy Policy, and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration, and for our marketing EDMs which you may opt out by unsubscribing in the mailer. You may refer and access our website at www.achievegroup.asia/privacy-policy/ for more information.

Cessation of Collection of full NRIC Numbers:

In compliance with the Personal Data Protection Act and commitment to protect candidates’ personal data, Achieve Group will cease to collect, process or use full NRIC numbers during our screening and job application process.

Kindly ensure your resumes provided to us does not contain your full NRIC number and full home address during your job application.

• Develop an in-depth understanding of VOCC functionality

• Build the knowledge base and understand the various application service flow  product, and services

• Able to develop, edit, and distribute effective internal and external communication in a timely and accurate manner as per the documented process

• Follow documented support procedures, managing each issue through resolution or turnover to maintain established service levels

• Liaise with L2 support groups to collaborate on the resolution of incidents and problems

• Proactively work with Global Support groups and/or client or vendors to provide flexible and nimble solution for client issues and resolve system problems quickly

• Track update and resolve all assigned requests in the incident management system, ensuring that documentation is thorough, accurate, and meets a standard of high quality

• Enhance technical skills through participation in ongoing training

• Able to communicate and work cordially in global team with teammate from different culture and in time zone.

• Create Incident reports and Ensure all incidents and changes are in compliance to ITIL and operation policy

• Be able to problem diagnose, quickly and efficiently by running and review application and network traces

• Ability to communicate well and manage highly stressful situations during the Incident.

• Ability to prioritize and multitask. Flexibility and adaptability in work approach

• Adhere to the Standard operating procedure and suggest improvements if needed.

• This role will require shift work and Weekend On-call support.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Your Mission: As our Lead Finance Analyst is based in Singapore reporting to the Director, Corporate FP&A, your role will be pivotal your role will be essential in the company’s annual operating plan, financial quarterly forecast and cost roadmap review, actual reporting vs. plan variance analysis and projects. Also, will be involved in the consolidation of the Corporate financial, key performance index (KPIs) and perform as a stage gate to ensure all the Division’s operating expenditure is incurred according to the allocated budget.

Make Your Mark: How You Will Drive Change:

• Analyze and report actual results, prepare budgets and forecasts, and coordinate the consolidation of the strategic planning process.
• Develop financial models to support strategic and growth initiatives, influence business decisions through scenario planning, and partner with business leaders for ad hoc analyses.
• Present financial results and reporting packages to the executives and senior finance management, while operating within a matrixed organization.
• Drive improvements in profitability and cash flow and collaborate closely with assigned business / stakeholders for a seamless budgeting process.
• Identify gaps and create resolution options, recommending best-in-class practices for effective budgeting process improvements.
• Provide FP&A support for annual budgeting and BOQ process, consolidation of Opex Report, headcount movements and report maintenance, and spending variance analysis.
• Engage in cost reduction programs/ initiatives.

Your Toolkit: Skills That Make a Difference

Essential for your Success:

We understand that everyone has followed unique career paths, gaining valuable knowledge along the way. Don't worry if you don't tick all the boxes – apply anyway! Your experience is more than just a list of technical skills.

• Bachelor's degree required, preferably in Accounting; CPA license is a plus.
• Minimum 5 years of working experience in the related field for this position
• Strong analytical and problem-solving skills
• Effective written, verbal communication skills
• Ability to work independently and as a team member with excellent interpersonal skills
• High level of proficiency with Microsoft Excel, preferably with ERP experience.

Life at Maxeon: Beyond the Job

At Maxeon, we are committed to creating an environment where innovation flourishes, diversity is embraced, and maintaining a healthy work-life balance is prioritized. We understand that our employees are our greatest asset, and we strive to support them both professionally and personally. Here’s what you can expect when you join our team: Competitive Salary and Benefits, Career Development Opportunities, Inclusive and Diverse Culture, Work-Life Harmony & Innovative Environment.

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail, and supply chain.

We are currently looking to hire Infrastructure & Container Platform Support

This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

Job Type: One-year Renewable Contract

Responsibilities:

Job Overview​

To coordinate between Application and Infrastructure Teams to implement the Infra Requirements for Applications​

​

Responsibilities and Duties​

​

· To coordinate in setting up Infrastructure and support Application Infra needs​

· Ensure Operating system, Middleware, Database performance, Security /Bug fix patches, EOS and security (ISCD) compliance in accordance to the bank standards​

· Provides hands on technical expertise (SME), senior level technical guidance to application team as necessary​

· Assist and respond promptly to incident, investigate and provide temporary/permanent resolution to incidents escalated with respect to Middleware/ Operating system/ database performance, capacity, resiliency, stability, replication and other key aspects​

· Researching and recommending solution that best meet business needs and enterprise operational requirements ​

· Provide technical support to application development teams​

· Evaluate release of Middleware, Operating system, Database components and its tools to ensure entire environment is complaint with no/minimal impact ​

Qualifications​

· Knowledge in Kubernetes, Docker, Jenkins, DevOps, Other Container platforms​

· Knowledge in Linux OS, Wintel OS, MariaDB or Any Other databases​

· Knowledge in Networking (F5 GTM/LTM or any other SLB)​

· 5 Years minimum professional experience and 3 Years minimum relevant experience​

· Experience in banking or financial services institutions preferred​

· Will need to work in shifts and in weekends​

· Team player to work with multiple teams and teammates​

Kindly take note of the following details for shift work

1. Shift Timing

a. Morning shift 6am to 3pm

b. General shift 9am to 6pm.

c. Afternoon shift 2pm to 11pm

d. Night shift 10pm to 7am.

​WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [email protected]. Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS

Consultant Name: Preethi Kanthappan

Reg No: R1765546

Avensys Consulting Pte Ltd
EA Licence 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.

Working Days: Monday - Friday

Working Hours: 8.30am – 6.00pm

Location: Clarke Quay

Contract Period: 8 months

• Facilitate survey administration and conduct data validation on completed surveys

• Make calls out to respondents to verify and clarify data

• Conduct and verify data on completed survey cases to ensure data is accurate and reliable

• Support the team and contact service centre in terms of administrative and coordination

• Data entry for completed surveys, and to update status and report to supervisor

• Ensure highest level of customer experience service is rendered

• Respond to queries from respondents in a professional manner

Requirements:

Singaporean

At least GCE A Levels or Diploma

Proficienct in Excel

Proficiency in Python, PowerBI is advantageous

Key Responsibilities:

• Respond to and resolve help desk requests from end-users regarding hardware, software, and network issues.
• Troubleshoot and diagnose desktop, laptop, printer, and peripheral device problems.
• Provide technical assistance for operating systems, applications, and other software tools.

Hardware and Software Installation:

• Install, configure, and upgrade desktop hardware components such as hard drives, memory, and graphics cards.
• Install and configure operating systems, software applications, and updates.
• Set up and configure network printers and other peripherals.

System Maintenance and Monitoring:

• Perform routine maintenance tasks such as system updates, patches, and antivirus scans.
• Monitor system performance, identify issues, and implement solutions to ensure optimal performance and security.
• Manage user accounts, permissions, and access levels as per company policies.

Documentation and Reporting:

• Maintain accurate records of hardware inventory, software licenses, and configurations.
• Document technical procedures, troubleshooting steps, and solutions for knowledge sharing.
• Generate reports on system performance, incidents, and resolutions for management review.

Collaboration and Training:

• Collaborate with senior engineers and IT teams on projects and initiatives to improve IT infrastructure and services.
• Provide training and guidance to end-users on basic IT operations, software usage, and best practices.
• Stay updated with emerging technologies and industry trends to contribute to continuous improvement efforts.

Qualifications and Skills:

• Knowledge of desktop operating systems (Windows, macOS) and productivity software (Microsoft Office suite, etc.).
• Familiarity with hardware components (desktops, laptops, printers, peripherals) and troubleshooting techniques.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP) and protocols.

Interested applicants, please email your resume to Andre Chua Jing Ming

Email: [email protected]

CEI Reg No: R1989053

EA Licence No: 99C4599

Recruit Express Pte Ltd

SuperSteam is a market leader and the top choice for cleaning professionals. We are honoured to receive the prestigious Enterprise 50 award in 2016, which recognises the fifty most enterprising privately-owned local companies in Singapore.

As a fast growing company, we require a Customer Admin Support Executive to champion administrative and operational support to field and indoor technicians.

This position requires you to be precise, meticulous, responsive and sensitive to our customers.

Job responsibilities:

· Assist with customer’s request through phone-in and emails.

· Arrange technicians daily servicing schedules.

· Track and provide direct support to assigned technicians

· Process paperwork and invoices in SAP system

· Monitoring & updating service tickets in field management system

· Follow-up with customers on outstanding open service tickets

What we need:

· Minimum 2 years of experience in a similar field / industry.

· Training will be provided.

· Comfortable with processing paperwork and preparing job schedules.

· Co-ordination works between suppliers, clients and internal teams

· Good team player with positive work attitude

As the Family Support Officer, you will be responsible to implement initiatives to strengthen attendance and social support for children and their families. This includes monitoring and analysing attendance records and other data to identify those requiring more support, engaging and building strong rapport with the parents, and working closely with them to identify and overcome barriers to improving attendance. You are to also work closely with various Social Service Agencies to ensure the children and their families receive the social support required.

Job Role & Responsibilities

• Carry out regular and effective engagements with parents:To plan ahead engagement strategies and carry out engagements with parents of identified children. You are to also assist the parents in carrying out action plans to overcome barriers to regular school attendance, working with the preschool teachers and other community agencies where useful. To propose and work closely with other departments on the development of necessary materials and resources to support preschool attendance, parenting and provide better social support to children.
  
• Case management and monitoring:To keep track of progress of all cases, reviewing and calibrating strategies in working with parents for better school attendance. To adopt a systems approach in identifying barriers to better school attendance, and work closely with the teachers and other community agencies to address them. To refer and/or work closely with other Social Support Agencies to ensure the children and their family receive the social support needed.
  
• To work closely with community agencies:To work closely with community and Social Service Agencies to provide holistic social support to children and their families in the course of working with them to improve school attendance.
  
• Data management and Reporting:To regularly monitor attendance records of children in E-Bridge centres and identify children for close follow up and case management to improve attendance. To prepare regular reports of cases and attendance tracking for discussions with supervisor and management. To support the department in meeting any reporting, service delivery requirements and submission of progress reports.
  
• Reviewing of initiatives and strategies to support the learning and social needs of children:To support the department in regular reviews of programmes, initiatives and strategies to ensure the learning and social needs of children. To assist in the implementation of new programmes and initiatives.
  

Job Requirements

• Diploma/degree in Social Work with minimum two years of experience working with families in a social community setting/preschool;
• Preferably be registered as a member with the Singapore Association of Social Workers

Responsibilities:

• Maintain and develop good rapport with customers
• Work closely with sales team
• Generate Sales Reports for Company
• Check and update spare parts inventory
• Receive and record incoming shipment
• Allocation of spare parts to designated location
• Prepare shipping documentation and arrange delivery with courier companies
• Advise tracking details to customers accordingly

Requirements:

• Diploma or Degree in any discipline
• Min 2 years of working experience
• Positive, can do attitude
• Technical background will be an advantage
• Team Player

Queenie Chua

R24125459

Job Description

• Provides day-to-day application support for reported production issues and resolve within the
• stipulated Service Level Agreement (SLA) as per classified severity; not limiting to the following:

- Knowing and understanding the issue,

- Investigate and perform analysis to determine root cause(s),

- Provide corrective a nd preventive solution,

- If required, escalate case to L3 or technical support for further investigations,

- Ensure successful and timely completion of application batch jobs,

- Propose improvements to address recurring issues and

- Close monitoring gaps.

• Support implementation of changes in accordance with the standard operation procedures to ensure smooth rollouts / deployments,
• Identify opportunities for automation to minimize manual task and
• Provides after office hours standby duty support where allowances, off-in-lieu or equivalent will be given as per required:

- One week of standby duty for every one to two months,

- Ad-hoc activation to be onsite for urgent production issues and

- There may also be occasions whereby support duties are required outside of working hours /

public holidays for a short-term basis upon clients’ requests.

Requirements

• Minimum Diploma in IT related discipline
• 1 year or more working experience in IT industry
• Strong problem investigation and solving skills,
• Has an analytical mindset and able to understand business and functional concepts,
• Proactive and self-driven and able to work under pressure with a high sense of urgency,
• Basic knowledge of Java programming and has some hands-on coding experience,
• Possess SQL knowledge and able to construct basic SQL queries,
• Able to understand and grasp concepts of users’ interfaces, client-server environment, web technology, operating systems (Unix & Windows), database and middleware,
• Ability to work effectively both independently & within a team,
• Good communication skills for interaction with both internal and external stakeholders of all levels (Internal teams, clients, external / other 3rd party vendors and management),
• Experience with writing scripts for automation will be an advantage and
• Experience working with IT ticketing systems will be an advantage

• Analyze business requirements and provide functional solution to business requirements

• Work with business, fellow SAs, FBA, architect, project team, testers and operations users as well as application development team for functional design/solutions

• Guide testers/users in cards parameter setup for the new business (new org, product, pricing, etc)

• Guide testers/users in the end-to-end reconciliation process

• Prepare functional solution document

• Support system integration, user acceptance, regression/performance testing - work closely with TCOE and business users to ensure coverage of critical and important functions

• Post-implementation support

• Identify and raise/escalate risks to the project/processes

Required Experience:

• Bachelors’ Degree in Computer Science or related field.

• Practical Experience in Fraud system

• Should have experience in the Fraud application (e.g. Falcon, SAS etc) implementation for a card platform.

• Should have hands on experience in Mainframe and Cards processing platform (Cardlink, VisionPlus etc

• Mainframe – online and batch processing

• Credit Card domain knowledge

Job Description & Requirements

Part of the ‘Centre of Excellence’ in the Regional SD by striving to be competent in specific Solutions Design and sector-specific skills/tools

· Data gathering & analysis and able to identify the critical data gaps and make credible assumptions based on reasonable benchmarks.

· Identify requirements for, and develop appropriate proprietary tools to support the solution design process where required, e.g., cost models, productivity tools, warehouse sizing, layout design, process design, etc.

· To ensure that all recommended solutions, implementation plans meet the requirements.

· Cooperate with IT/Procurement/Security department for appropriate solution and costing.

· Build up comprehensive cost model to simulate total project budget.

· Assist Country SD Teams to build the Cost Model and Review

· Identify selling rate and revenue in finance model to BD and implementation team.

Implementation Team Member:

Ensure to deliver and explain overall solution and costing items precisely to project team.

· Gain SD Head, Operational Head and BD team’s buy-off as appropriate for the proposed solution.

· Enable to facilitate communication channel within project team regarding to solutions arguments.

· Participate project kick-off meeting to follow on solution design issues during implementation period.

Operations Development Support:

Identify and implement improvements in the areas of business activities, sequence of operations/workflows, staffing, handling methods and equipment.

· Prepare facility plans and equipment layouts to maximize efficiency and space usage.

· Ensure implementation of standard operating processes, work methods, performance/throughput standards and measurement systems by using measurement tools (time and motion studies, etc.)

· Perform engineering and financial analyses of proposals along with sound economic and business justifications for expenditure.

Autonomy:

Required general supervision and expected to be able to deal with routine and less complex issues within professional field of work.

· Adhere to the requirements of country, regional and DHL corporate policy directives at all times.

· Develop and carry-out training programs that support the development of core and specialist solution design competencies across the region.

· Develop and maintain appropriate platforms and media for sharing knowledge within the solution design communities across Asia Pacific and between the regions.

Job Requirements

· Must be conversant and have experience in warehousing, transportation and broader supply chain topics to develop operationally feasible solutions

· Must have exposure to some of the following topics: storage mediums, material handling equipment, space analysis, manpower analysis, inventory/SKU analysis, operational key performance indicators, continuous improvement initiatives, transportation methods, packaging, secondary operations, costing

· Must be a proficient user of tools such as Microsoft Excel and/or Access to perform complex data analysis

· Experience in at least one modelling/simulation/CAD tool such as Paragon, CAPS, CAST, i2, Manugistics, AutoCAD or CLASS is desirable. Equivalent operations experience may be considered in lieu of modelling experience in some instances

· Should have experience with process flow diagrams, time studies, methods/work study and/or other performance analysis methodologies

· Should be proficient in PowerPoint and have experience with customer presentations and strong communication skills

· Commercially astute, Customer centric, conscientious, flexible & Innovative, Reliable Team Player

· Result-driven, tenacious, energizing, particular, self-starter

· Proven ability to manage and develop relationships and negotiate at all levels of management in a customer organization.

• As part of the consulting team, your primary role would be to get to the heart of customer issues, diagnose problem areas, design innovative solutions and facilitate deployment resulting in client delight.
• You will develop a proposal by owning parts of the proposal document and by giving inputs in solution design based on areas of expertise.
• You will plan the activities of configuration, configure the product as per the design, conduct conference room pilots and will assist in resolving any queries related to requirements and solution design
• You will conduct solution/product demonstrations, POC/Proof of Technology workshops and prepare effort estimates which suit the customer budgetary requirements and are in line with organization’s financial guidelines
• Actively lead small projects and contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers.

Educational Requirements

Bachelor of Engineering, Bachelor Of Technology, Bachelor Of Science (Engg)

Technical and Professional Requirements:

• 5+ years in PEGA PRPC / MuleSoft Projects
• Certification in PEGA / Mulesoft
• Primary skills: Business Analysis
• Desirables: Business Process Management-Pega/Mulesoft
• Preferred Skills: Business Analyst
• Generic Skills: Business Process Management->Pega/Mulesoft
• Service Line: Enterprise Package Application Services

Primary Objective(s) of Position

• Design, implement, and maintain the company's software applications to ensure that code is properly built, tested, and deployed.
• Support backend users for internally developed and external application system/tools.
• Act as the liaison between the department and end users to deliver high quality solutions.

Duties & Responsibilities

• Provide software development and enhancement using C#, and Microsoft Visual Basic for Application (VBA) for internally developed systems.
• Provide and support the analysis and maintenance of the Company's SAP system's (S/4 HANA) functional areas such as Material Management (MM), Sales and Distribution (SD), Transportation Module (TM), Finance and Controlling (FI/CO) modules.
• Participate in other system development, implement and improvement initiatives when assigned

Skills & Experience

• A Degree in Information Technology or equivalent
• Experience in software development, Microsoft SQL Server
• Prior experience in S/4 HANA and SAP Fiori will be a plus
• Meticulous with an eye for details
• Team player with the ability to present, good interpersonal and communication skills

Company Overview:

• Manages and operates clearing and payment infrastructure
• Key services include FAST, Inter-bank GIRO (IBG), Cheque Truncation System (CTS), PayNow, and SGQR Central Repository.
• A leader in payment technology providing cross-border payment services, utility services, and seamless connectivity between financial institutions.

Key Responsibilities:

• Responding to application incident tickets; investigate thoroughly and ensure closure within the agreed SLA
• Troubleshoot, diagnose, and resolve application-related issues reported by Users ensuring timely resolution and minimal impact on productivity.
• To conduct root cause analysis, with help of L3, of an issue and prevent the same issue from happening in the future.
• Documenting the solutions and workarounds for future reference in knowledge DB.
• Collaborate with various teams, including developers and infrastructure engineers to resolve complex issues and implement long term solutions.
• Assist in L2 operational tasks as part of day-to-day support.
• Escalate critical and unresolved issues to higher level support teams and actively follow up on the progress until the problem is resolved.
• Report status and progress to technical lead/incident manager on a regular basis.
• Work with the technical lead/manager to ensure the technical support provided to stakeholders is within the agreed SLA (24 x 7)
• Maintain a positive mindset to provide continuous support and the application of tools for monitoring, management, and optimization of support.
• Provide after office hours support where required.
• Support application testing investigations in testing environments.
• Support annual industry testing, testing regulatory requirements, VAPT (Vulnerability Assessment Pen Test), APT (Application Pen Test), APIPT (API Pen Test) in testing environments and production environments.
• Assist in deploying applications to testing and production environments.
• Perform standby duty (24x7) on rotational basis.
• Support projects go-live implementation.

Requirements:

• Bachelor’s degree in computer science / engineering or its equivalent
• Good understanding of Software Development Life Cycle (SDLC)
• Technically sound with at least 5 years hands-on experience in supporting Java, J2EE/JEE, Oracle, SQL/ PLSQL, Jasper report, APIs (RESTful and SOAP) and/or XML.
• Basic understanding of Linux/ Windows / Solaris OS is required.
• Knowledge in RHEL shell scripting, RedHat Ansible is an added advantage.
• Experience in SpringBoot / SpringBatch is an added advantage.
• Experience in AWS services such as CloudWatch, S3, RDS, EKS, API GW & EC2 is a definite plus.
• Domain knowledge of Financial Clearing and Payment Systems and ISO20022 standard is a plus.
• Good analytical and problem-solving skills
• Good oral and written communication skills
• Ability to work under pressure and to oversee tight SLAs.
• Self-motivated, self-starter and quick learner with ability to work independently and within a team.

Company Overview:

• Manages and operates clearing and payment infrastructure
• Key services include FAST, Inter-bank GIRO (IBG), Cheque Truncation System (CTS), PayNow, and SGQR Central Repository.
• A leader in payment technology providing cross-border payment services, utility services, and seamless connectivity between financial institutions.

Key Responsibilities:

• Responding to application incident tickets; investigate thoroughly and ensure closure within the agreed SLA
• Troubleshoot, diagnose, and resolve application-related issues reported by Users ensuring timely resolution and minimal impact on productivity.
• To conduct root cause analysis, with help of L3, of an issue and prevent the same issue from happening in the future.
• Documenting the solutions and workarounds for future reference in knowledge DB.
• Collaborate with various teams, including developers and infrastructure engineers to resolve complex issues and implement long term solutions.
• Assist in L2 operational tasks as part of day-to-day support.
• Escalate critical and unresolved issues to higher level support teams and actively follow up on the progress until the problem is resolved.
• Report status and progress to technical lead/incident manager on a regular basis.
• Work with the technical lead/manager to ensure the technical support provided to stakeholders is within the agreed SLA (24 x 7)
• Maintain a positive mindset to provide continuous support and the application of tools for monitoring, management, and optimization of support.
• Provide after office hours support where required.
• Support application testing investigations in testing environments.
• Support annual industry testing, testing regulatory requirements, VAPT (Vulnerability Assessment Pen Test), APT (Application Pen Test), APIPT (API Pen Test) in testing environments and production environments.
• Assist in deploying applications to testing and production environments.
• Perform standby duty (24x7) on rotational basis.
• Support projects go-live implementation.

Requirements:

• Bachelor’s degree in computer science / engineering or its equivalent
• Good understanding of Software Development Life Cycle (SDLC)
• Technically sound with at least 5 years hands-on experience in supporting Java, J2EE/JEE, Oracle, SQL/ PLSQL, Jasper report, APIs (RESTful and SOAP) and/or XML.
• Basic understanding of Linux/ Windows / Solaris OS is required.
• Knowledge in RHEL shell scripting, RedHat Ansible is an added advantage.
• Experience in SpringBoot / SpringBatch is an added advantage.
• Experience in AWS services such as CloudWatch, S3, RDS, EKS, API GW & EC2 is a definite plus.
• Domain knowledge of Financial Clearing and Payment Systems and ISO20022 standard is a plus.
• Good analytical and problem-solving skills
• Good oral and written communication skills
• Ability to work under pressure and to oversee tight SLAs.
• Self-motivated, self-starter and quick learner with ability to work independently and within a team.

Company Overview:

• Manages and operates clearing and payment infrastructure
• Key services include FAST, Inter-bank GIRO (IBG), Cheque Truncation System (CTS), PayNow, and SGQR Central Repository.
• A leader in payment technology providing cross-border payment services, utility services, and seamless connectivity between financial institutions.

Key Responsibilities:

• Responding to application incident tickets; investigate thoroughly and ensure closure within the agreed SLA
• Troubleshoot, diagnose, and resolve application-related issues reported by Users ensuring timely resolution and minimal impact on productivity.
• To conduct root cause analysis, with help of L3, of an issue and prevent the same issue from happening in the future.
• Documenting the solutions and workarounds for future reference in knowledge DB.
• Collaborate with various teams, including developers and infrastructure engineers to resolve complex issues and implement long term solutions.
• Assist in L2 operational tasks as part of day-to-day support.
• Escalate critical and unresolved issues to higher level support teams and actively follow up on the progress until the problem is resolved.
• Report status and progress to technical lead/incident manager on a regular basis.
• Work with the technical lead/manager to ensure the technical support provided to stakeholders is within the agreed SLA (24 x 7)
• Maintain a positive mindset to provide continuous support and the application of tools for monitoring, management, and optimization of support.
• Provide after office hours support where required.
• Support application testing investigations in testing environments.
• Support annual industry testing, testing regulatory requirements, VAPT (Vulnerability Assessment Pen Test), APT (Application Pen Test), APIPT (API Pen Test) in testing environments and production environments.
• Assist in deploying applications to testing and production environments.
• Perform standby duty (24x7) on rotational basis.
• Support projects go-live implementation.

Requirements:

• Bachelor’s degree in computer science / engineering or its equivalent
• Good understanding of Software Development Life Cycle (SDLC)
• Technically sound with at least 5 years hands-on experience in supporting Java, J2EE/JEE, Oracle, SQL/ PLSQL, Jasper report, APIs (RESTful and SOAP) and/or XML.
• Basic understanding of Linux/ Windows / Solaris OS is required.
• Knowledge in RHEL shell scripting, RedHat Ansible is an added advantage.
• Experience in SpringBoot / SpringBatch is an added advantage.
• Experience in AWS services such as CloudWatch, S3, RDS, EKS, API GW & EC2 is a definite plus.
• Domain knowledge of Financial Clearing and Payment Systems and ISO20022 standard is a plus.
• Good analytical and problem-solving skills
• Good oral and written communication skills
• Ability to work under pressure and to oversee tight SLAs.
• Self-motivated, self-starter and quick learner with ability to work independently and within a team.

Job Responsibilities

· Engaged in sizing, calculation, design layout, quantities and estimation based on drawings.

· Provide technical support to Sales team.

· Preparation of quotation and technical proposal.

· Prepare drawings and other technical submittals.

· Attend meetings with consultants, engineers and clients.

· On-site troubleshooting/servicing work, resolving technical & engineering aspects, and Testing & Commissioning.

· Any ad-hoc task as assigned by the Management from time to time

Job Requirements

· Preferably with electrical or electronic knowledge

· Knowledge of AutoCAD.

Job description

1) Drive company IT matters and propose solutions to meet business objectives.

2) Maintenance of IT infrastructure, kiosk and provide server administration and support (AD, ESXI and Hyper-V)

3) Provide technical support to users on hardware and various applications

4) Communicate effectively with users to identify and resolve issues timely

5) Provide technical support, monitor system, security and EDR updates

6) Conduct periodic system preventive maintenance checks, patches updates and review log report

7) Perform server and network management

8) Maintain proper IT documentation, contracts, SOPs

9) Provide regular progress and status update, and follow through on IT projects

10) Adhoc duties assigned by Manager

Job requirements

• Minimum Diploma in Information Technology or equivalent.

• CCNA, Microsoft Windows Certified, Cyber Security and etc.

• Preferably with a minimum 2-3 years' experience in Deployment/Maintenance Server & Network

• Knowledge of cyber security is an added advantage.

• Strong in problem solving multi-tasking, systematic and organised

• Must be a team player, self-motivated and able to work independently.