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Job Category
Finance
Job Details
About Salesforce
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
This person will supports several post-sales functions, including but not limited to answering inbound phone calls and e-mails, handling billing inquiries, reminders sending, follow up payments and communicate and coordinate with various departments within the company to ensure customer requests are handled appropriately and in a timely manner.
This person must be able to build strong business relationship with their cross function groups and be a key team player in the management of the customers' accounts. He/ she will need to produce ad-hoc collection status reports whenever necessary.
Responsibilities:
Diligent and strategic follow up of collections
Effective monitoring of key customers and activities
Owns and resolves incoming customer inquiries regarding invoicing, contract management, license provisioning, as well as account cancellations and reductions
Diffuses and resolves escalated internal and external customer situations. Handles issues in the best interest of both customer and company
Keeps accurate and detailed records of inquiries and all customer comments
Communicates and coordinates with internal departments
Promotes customer loyalty – makes save offers to customers who want to cancel/reduce and directs customers to appropriate material to improve customer value
Suggests improvements to management team
Required Skills:
Good customer relationship skills to manage a variety of customer interations
Demonstrated initiative
Ability to work independently
Excellent communication (written and verbal) skills
Ability to excel in a fast growing/fast paced environment delivering accuracy while managing to deadlines
Thrives in a team environment
Able to use Microsoft suite of tools effectively
Knowledge of salesforce.com application is a plus
AR collection experience is a plus
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