Total 36 Manager tech support job vacancies in d14 geylang eunos

Key Responsibilities:

• Website Management: Maintain, update, and enhance the company website to ensure optimal functionality, user engagement, and compliance with best practices.
• Server Administration: Oversee the administration, configuration, and maintenance of company servers, ensuring high availability and performance.
• Email Management: Monitor, configure, and troubleshoot company email systems, ensuring seamless communication for all employees.
• Technical Support: Provide timely technical support to employees regarding computers, software applications, and other IT issues.
• Hardware and Software Installation: Assist with the installation, configuration, and maintenance of computer hardware and software.
• Data Security: Ensure data security and integrity through the implementation of backup procedures and security protocols.
• Documentation: Maintain accurate documentation of IT processes, configurations, and user guides for reference.
• Training: Assist in training staff on IT-related policies and best practices.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field (preferred).
• Proven experience in website management and IT support.
• Strong understanding of computer systems, networks, and software applications.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills and the ability to assist non-technical staff.

Key Responsibilities:

• Website Management: Maintain, update, and enhance the company website to ensure optimal functionality, user engagement, and compliance with best practices.
• Server Administration: Oversee the administration, configuration, and maintenance of company servers, ensuring high availability and performance.
• Email Management: Monitor, configure, and troubleshoot company email systems, ensuring seamless communication for all employees.
• Technical Support: Provide timely technical support to employees regarding computers, software applications, and other IT issues.
• Hardware and Software Installation: Assist with the installation, configuration, and maintenance of computer hardware and software.
• Data Security: Ensure data security and integrity through the implementation of backup procedures and security protocols.
• Documentation: Maintain accurate documentation of IT processes, configurations, and user guides for reference.
• Training: Assist in training staff on IT-related policies and best practices.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field (preferred).
• Proven experience in website management and IT support.
• Strong understanding of computer systems, networks, and software applications.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills and the ability to assist non-technical staff.

Netpoleon Solutions is a well-established IT Network Security solutions provider and the Asia arm subsidiary of Macnica Inc – a Global Company with trillion-yen revenue.

Netpoleon Solutions has offices in Singapore, Malaysia, Indonesia, Philippines, Thailand, Vietnam, Myanmar, India, Australia and New Zealand, with its parent Company based in Japan.

We are now inviting individuals to join the Singapore office. Candidates should ensure efficient operations, fosters team growth, and contributes to overall customer satisfaction and loyalty. If you have these qualities, you will embark on an exciting career together with us to pursue our strategic expansion.

Job Description:

A Technical Support Manager plays a crucial role in overseeing and managing the technical support team to ensure high-quality service delivery.

Primary Functions:

Team Leadership and Management

• Supervise and mentor the technical support team to maintain productivity and morale.
• Conduct regular training sessions to ensure the team is up-to-date with the latest technologies and support protocols.
• Set clear goals, objectives, and performance expectations for team members.
• Handle recruitment, onboarding, and performance evaluations of team members.

Customer Support

• Oversee the resolution of customer issues and ensure a high level of customer satisfaction.
• Act as the point of escalation for complex or unresolved technical issues.
• Monitor customer feedback and take proactive steps to address recurring issues or dissatisfaction.
• Develop customer support strategies to improve service levels.

Operational Oversight

• Develop and maintain Standard Operating Procedures (SOPs) for technical support processes.
• Ensure the team meets Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Implement tools and systems for ticket management, reporting, and communication.
• Analyse support trends to optimize workflows and improve efficiency.

Technical Expertise

• Maintain a strong understanding of the company’s products, services, and technologies.
• Provide guidance to the support team on technical troubleshooting and problem-solving.
• Collaborate with product and engineering teams to address recurring technical challenges.
• Stay updated with industry trends and incorporate relevant practices into the support process.

Communication and Collaboration

• Serve as a liaison between the support team and other departments, such as sales, marketing, and product development.
• Provide regular updates and reports to senior management on team performance, customer satisfaction, and operational challenges.
• Coordinate with external vendors or partners to resolve third-party issues impacting customers.
• Clear verbal and written communication for resolving customer issues, team collaboration, and presenting insights to stakeholders.
• Ability to explain technical concepts to non-technical audiences.

Strategic Planning

• Plan and implement strategies for scaling support operations in line with business growth.
• Budget and allocate resources effectively to meet current and future support demands.
• Develop and implement customer service policies that align with company goals.

Risk Management

• Identify potential risks in the support process and develop mitigation strategies.
• Ensure compliance with regulatory standards and data protection laws, if applicable.

Metrics and Reporting

• Monitor support metrics like first-response time, resolution time, customer satisfaction score (CSAT), Net Promoter Score (NPS), etc.
• Use data-driven insights to make decisions and improve support processes.

Requirements:

• Minimum of 5 years of experience in technical support, customer service, or IT management roles.
• Hands-on troubleshooting in software, hardware, networking, or systems.
• Proficiency in Operating Systems (Windows, Linux, macOS), Networking Concepts (DNS, DHCP, firewalls, VPNs), Cloud Platforms (AWS, Azure, Google Cloud), and Application Support tools (e.g., ticketing systems, monitoring tools).
• Proficiency in Helpdesk Tools (e.g., Zendesk, Freshdesk), CRM Platforms (e.g., Salesforce), and Monitoring Tools (e.g., Nagios, SolarWinds, Datadog).
• Familiarity with ITIL frameworks or similar methodologies.
• Degree in Cybersecurity / Computer Science / Information Technology / IT Engineering / Business Administration.
• Certification in CompTIA A+, Azure Administrator, AWS Solutions Architect, CCNA, ITIL Foundation, ScrumMaster, or Six Sigma will be considered an added advantage.
• Goal setting, performance monitoring, and feedback delivery.
• Strong organizational, project management, and strategic planning abilities.
• Conflict resolution and adaptability in fast-paced environments.
• Expertise in troubleshooting and diagnosing issues accurately.
• Commitment to high-quality service and satisfaction.
• Handling escalations and maintaining professionalism.

Other Information:

• Working hours: 9am to 6pm, Monday to Friday*
• Salary will commensurate with qualifications and experiences
• 13th month bonus AWS / Variable bonus

*After office work may be required due to the nature of IT/IT-networking job scope

Interested candidates, please apply via the “Apply Now” button below.

We regret that only shortlisted candidates will be notified.

PRISM+ is Singapore's largest direct-to-consumer smart home appliances brand. Our mission is to offer cutting-edge products at affordable prices. We are rapidly growing, ever-evolving, and seeking new teammates to join us.

This role reports to the Chief Digital Officer and will take charge of managing our air-conditioner products. As the Product Manager, you will be responsible for strategic planning, commercialization, and operationalizing your product category, driving its growth. Your involvement will span the full product lifecycle, including defining requirements based on customer feedback, market trends, and business goals.

You will work closely with cross-functional teams and our partners to ensure our products deliver the best value and experience for our customers. Strong rapport-building, curiosity, meticulousness, and technical competency are key to success in this role.

Key Responsibilities:

• Develop and execute a go-to-market strategy, considering global opportunities, target customers, positioning, value proposition, pricing, and initial capacity plans.
• Build and maintain relationships with partners to design and manufacture new product models.
• Lead product development, conduct consumer and market research, define product requirements, and oversee product launches, user manuals, and product roadmaps.
• Partner with software development on product requirements and smart home integration.
• Identify and prioritize new product opportunities based on market trends, customer needs, and competitive analysis.
• Collaborate with marketing to monitor and drive product success.
• Drive innovation based on industry trends and best practices.
• Provide regular updates and reports to senior management on product progress.

Requirements:

• Bachelor’s degree in a relevant discipline (e.g., Management, Marketing, Engineering, or Finance), or equivalent relevant experience.
• Minimum of 8 years of relevant B2B product management experience or equivalent expertise in product strategy, development, and launch.
• Analytical self-starter with the ability to work through ambiguity and take initiative in new product lines or models.
• Strong data analysis and modelling skills, with the ability to present insights to stakeholders.
• Solid understanding of business trends, sustainability, and consumer perception to drive actionable insights.
• Detail-oriented with strong project management skills across multiple markets.

Responsibilities

Management of ICT Application Contract and Operating Budget

• Manage ICT Application contracts to ensure the project/application vendors meet contractual obligations.
• Track the projects’ expenditure and ensure meeting the agreed budget utilisation.
• Provide administrative support to all aspects of ICT procurement from seeking budget, calling tender/request for quotation/small value purchase, evaluation and award; raising purchase requisition/order, goods receiving, invoice tracking and verification/certification.
• Manage and monitor defects, issues and incidents of Authority’s IT applications and services to meet the agreed service level agreement.
• Develop guidance, process and procedures to continuously improve incidents management, escalation and system monitoring.
• Provide application support in all stages of IT application life cycle.

Management of ICT Application Security and Compliance

• Ensure compliance to Application Architecture, Agency IT Policies and Government IM8 policies relating to ICT Application services.
• Ensure security patches on ICT Application are timely updated in accordance to IM8 policy.
• Perform user access provisioning and conduct user access control. Carry out periodic user access review and log review.
• Facilitate and support IT audit activities with relevant parties.
• Manage and support ad-hoc security scans, patches and other security measures when required.

IT Operations Support

• Resolve escalated IT cases in an accurate and timely manner.
• Collate and report IT applications and operations statistics.
• Manage, support and track IT change management activities.
• Track, manage and ensure compliance of IT operational tasks and activities according to IT Policies and Standard Operating Procedures to uphold and maintain process standards Undertake and carry out ad hoc IT operation assignments and tasks arises from projects or day-to-day operation.
• Provide secretariat function for meetings/forums.

Requirements

• At least five (5) years of relevant work experience in IT project management.
• Knowledge in IT security and infrastructure designs and implementations, and working knowledge of software development methodologies and tools such as Microsoft Office and .Net framework are preferred.
• Experience in delivering and operating Government IT projects are also preferred.

You should posses the following skill sets:

- Project Management: Capable of overseeing project budgets, handling change requests, and ensuring projects are completed within financial constraints.

- Risk Management: Proficient in identifying, assessing, and mitigating project risks in a timely manner to minimize impact on project outcomes.

- Operational Management: Capable in developing and executing operational strategies to ensure systems reliability and availability to meet business objectives.

- IT Compliance and Quality Assurance: Able to understand the IT management and quality management policy to ensure that processes are adhered to established policies and guidelines.

- Communication and Stakeholder Management: Proficient in delivering clear and persuasive written and oral communication to effectively engage stakeholders.

- Personal effectiveness: Able to manage multiple tasks and effectively organise tasks in a dynamic and fast-paced environment, and work both independently and in teams with good interpersonal skills.

*Candidates with the relevant experience and skills can be appointed at Senior Manager and offered a salary higher than the specified range

All applicants will be notified on whether they are shortlisted or not within 4 weeks of the closing date of this job posting.

Availability: Immediate

JOB REQUIREMENTS

1. Strong Accounts background
2. Able to work independently
3. Good communication skill
4. Deligent and meticulous

JOB DESCRIPTION

Accounts Payable

Monitor and ensure data of inventories/ invoices/ vendor particulars are input into the Accounting System.
Ensure all documentations are well received, invoices tally with delivery orders and ensuring payment are promptly issued within credit term.
Generating of payment vouchers and issuance of cheques.
Ensure payment are immediately entered into the Accounting System upon payment.
Proper filing and book keeping.

Accounts Receivable

Generating invoices accordingly to certified payment.
Follow up on accounts receivable with relevant clients.
Ensure timely collection of payment.
Keeping proper documentations and paper trail regarding related AR matters.

Monitoring of Project

Generate weekly (WIP) Work-in-progress report to reflect revenue, COGS, labour costs and other operating expenses to derive the profitability of the week.
Ensure timely and justifiable certification of payment are provided by Clients.
Keep track of progress claim status and Accounts Receivable.

Finalization of Project

Generate report to reflect the statistics of man-hours/ COGS/ operating expenses and update to system for future reference.
Finalize payment and keep track of retention amount and time frame.
Final settlement of payment and record project reference into “Completed projects”.

Administrative Duties/ Others

Generating of invoices, payment vouchers and other related documents.
Ensure neat and tidy book keeping.
Assist with issuance of wages to workers and breaking down into the appropriate monetary denominations.
Fulfil any other ad-hoc duties as and when assigned by Superior/ Management.
Reimbursement to employees / Petty cash.
Generate weekly reports for Management review. (Progress Claim status, WIP and Accounts Receivable)
Handle GST quarterly report and filing, Form C-S/C submission.
Liaise with auditors for statutory reporting and compliance.

Coordinate with Human Resource and Logistics

PRISM+ is the largest Singaporean direct-to-consumer smart home appliances brand. Our mission is to offer cutting-edge products to the masses at affordable prices. We are rapidly growing, ever-evolving, and seeking new teammates to join us.

This role will report to the Chief Digital Officer and take charge of managing our air-conditioner products.

As the Product Manager, you will be responsible for the strategic planning, commercialization, and operationalization and drive the growth of your product category. You are involved in full product lifecycle management which includes defining requirements based on customer feedback, market trends, market research, and business goals. You will work closely and support cross-functional teams and our partners and become the point of coordination for ensuring the products deliver the best value and experience for our customers. You will need to be able to build strong rapport, be curious, meticulous and have solid technical competency.

Key Responsibilities:

• Develop and execute a go-to-market strategy by taking into consideration of the global view. e.g.: opportunities and target customers, initial development of the positioning, value proposition, pricing framework as well as initial capacity plans).
• Source, build and maintain relationships with our partners, working closely to design and manufacture new product models.
• You would be required to lead and drive product development, conduct consumer and market research, define product requirements, lead and drive product launches, develop and maintain user manuals, and manage product roadmaps and timelines.
• Partner with software development on the product requirements and oversee smart home integration for the product category.
• Identify and prioritize new product opportunities for the product category, based on market trends, customer needs and competitive analysis.
• Work with marketing to monitor and drive product success.
• Drive innovation within product areas with industry trends and best practices.
• Ensure senior management are up to date with reports and communication on the progress of the product category.

Requirements:

• Bachelor’s degree in a relevant discipline e.g., Management, Marketing, Commerce, Engineering or Finance.
• Minimum of 8 years’ relevant working experience in B2B product management experience with ability to independently lead the agenda.
• No fear of the unknown. You have to be an analytical self-starter, comfortable with complete uncertainty as we look to venture into new product lines or models. You need to be able to dive in and test all angles without supervision.
• Data driven. You need to be able to structure, quantify and qualify information on product research, and present this to stakeholders explaining the logic. Comfort with spreadsheet software and data modelling is essential.
• Strong Business acumen – Understanding of the wider environment within which our business operates and implications of e.g., trends / shifts in sustainability and consumer perception, brand owners’ opportunity & challenges, and being able to drive actionable insights and articulate what products/services to offer to accelerate profitable growth.
• Detailed oriented with strong project management skills on multi-market projects
• Excellent communication skills in English is a must, with a strong preference for candidates with the ability to communicate in Mandarin Chinese at a Business level.

Company Overview

Rave Tech is a pioneering SaaS provider specializing in travel ERP solutions that leverage machine learning to boost the productivity of travel agents. Our mission is to transform the travel industry by delivering innovative solutions that streamline operations, enhance efficiency, and create superior customer experiences. We are committed to innovation, quality, and continuous improvement, embodying our tagline: Pursuing Advantages to Boost Profitability.

Are you passionate about leveraging technology to drive industry change? Do you thrive in a fast-paced, dynamic environment where your contributions can have a lasting impact? If you're ready to join a team that values creativity, collaboration, and professional growth, Rave Tech is the place for you. We are seeking talented professionals eager to contribute to our vision and shape the future of travel technology.

Job Summary

We are seeking a driven and results-oriented Customer Acquisition Manager to join our dynamic team. In this role, you will identify and qualify leads, understand customer needs, and convert opportunities into successful sales. You will be responsible for crafting findings, closing deals, and achieving sales targets, with a focus on building long-term client relationships.

The ideal candidate should have 2–3 years of experience in technology sales, strong proficiency in English and Chinese, and knowledge of government grants. You should be a passionate hunter, goal-oriented, and self-disciplined, with a positive attitude and the ability to work independently and as part of a team.

This is an excellent opportunity for a motivated individual to thrive in a fast-paced, innovative environment while contributing to our company's growth.

Key Responsibilities

• Research, identify, and develop new business opportunities to expand the company's customer base.
• Conduct in-depth consultations to understand customers' requirements, pain points, and goals.
• Translate customer requirements into clear write-up based on customer business needs and requirements.
• Develop and execute strategies to close sales deals, ensuring achievement of monthly and quarterly targets.
• Provide guidance on relevant grants and funding opportunities to support customers purchase decisions.
• Build and maintain strong, long-lasting relationships with clients to encourage repeat business and referrals.
• Maintain accurate records of sales activities, leads, and pipeline progress in CRM systems.

Requirements

• Minimum 2–3 years of experience in technology sales or related fields.
• Strong communication skills in spoken, written, and reading English and Chinese.
• Diploma or higher education is preferred.
• Proficiency in CRM systems, software, and online tools is not required, but the ability to quickly adapt to new software and tools is essential.
• Familiarity with government grants or funding schemes is an added advantage.
• Understanding of digital marketing and related areas will be an added advantage.
• Singapore Citizens and Singapore Permanent Residents preferred.

Personality Trait

• Passionate Hunter: Driven by the thrill of prospecting and closing new deals.
• Goal Getter: Results-oriented with a proven track record of meeting or exceeding sales targets.
• Willing to Learn: Eager to adapt, grow, and refine skills in a dynamic environment.
• Positive Attitude: Maintains an optimistic outlook, even in challenging situations.
• Team Player: Collaborates effectively with internal teams to deliver exceptional client solutions.
• Integrity: Demonstrates honesty and ethics in all business dealings.
• Self-Discipline: Manages time and tasks efficiently to meet deadlines and commitments.
• Independent Worker: Able to operate with minimal supervision while delivering high-quality results.

What We Offer

• Competitive salary and benefits package
• Opportunity to work on cutting-edge technologies and projects
• A collaborative and inclusive work environment
• Professional development and growth opportunities
• Flexible working hours and remote work options

The project manager is overall responsible for planning and to oversee the entire project from inception to completion by ensuring the necessary co-ordination with various stakeholders.

This includes also maintaining and forecasting project budgets to closing the final account.

• Able to handle design for ACMV works
• Attend relevant meeting and make sure coordination on-site goes well
• Liaise with internal and external project stakeholders, like main-contractors or owners and sub-contractors, safety departments as well as complying to BCA / MOM regulations.
• To be responsible for gathering at least 3 different quotations from vendors for each project.
• Able to come up the project schedule showing the key milestones, progress and developments and ensuring that it is completed in good time.
• Provide effective leadership to project team by efficiently delegating tasks and resources to achieve completion.
• Build and maintain good relationships with clients, consultants and building owners.
• Provide overall project management administration duties - planning, managing submissions, reporting & attending client and subcontractor meetings
• To be competent in overseeing site installation including but not limited to manpower allocation, problem solving, coordination with other trades and to attneding client FAT, SAT, T&C. Also to manage HSE & safety requirements
• Assist in on tendering & quotation for projects

Requirements:

• Min Diploma/Degree in Electrical or Mechanical (Mechatronics) engineering or other related studies.
• At least 5 years project management experience in Construction industry.
• Project experience in multiple trades is advantageous
• To be fluent in ACMV knowledge & installation - CHWP, VRV, VRF systems.
• Driving license and own transport preferred.

• Strategic Planning: Conducting in-depth market research, competitive

analysis, and developing comprehensive annual marketing plans with clear

objectives, strategies, and budgets.

• Team Leadership: Managing, motivating, and mentoring a team of marketing

professionals, fostering a collaborative and high-performing work

environment.

• Campaign Execution: Developing and overseeing the execution of integrated

marketing campaigns across digital (SEO/SEM, social media, email

marketing, etc.), traditional (print, events, etc.), and content marketing

channels.

• Brand Management: Maintaining brand consistency and enhancing brand

awareness across all platforms.

• Budget & Reporting: Managing the marketing budget effectively, tracking

KPIs, analyzing performance data, and preparing regular reports for senior

management.

• Vendor Management: Overseeing relationships with external agencies and

vendors.

• Collaboration: Working closely with other departments (Sales, Product, etc.)

to ensure alignment and synergy.

*精通中英文
*熟悉中国和新加坡市场

JOB REQUIREMENTS

1. Strong Accounts background
2. Able to work independently
3. Good communication skill
4. Deligent and meticulous

JOB DESCRIPTION

Accounts Payable

Monitor and ensure data of inventories/ invoices/ vendor particulars are input into the Accounting System.
Ensure all documentations are well received, invoices tally with delivery orders and ensuring payment are promptly issued within credit term.
Generating of payment vouchers and issuance of cheques.
Ensure payment are immediately entered into the Accounting System upon payment.
Proper filing and book keeping.

Accounts Receivable

Generating invoices accordingly to certified payment.
Follow up on accounts receivable with relevant clients.
Ensure timely collection of payment.
Keeping proper documentations and paper trail regarding related AR matters.

Monitoring of Project

Generate weekly (WIP) Work-in-progress report to reflect revenue, COGS, labour costs and other operating expenses to derive the profitability of the week.
Ensure timely and justifiable certification of payment are provided by Clients.
Keep track of progress claim status and Accounts Receivable.

Finalization of Project

Generate report to reflect the statistics of man-hours/ COGS/ operating expenses and update to system for future reference.
Finalize payment and keep track of retention amount and time frame.
Final settlement of payment and record project reference into “Completed projects”.

Administrative Duties/ Others

Generating of invoices, payment vouchers and other related documents.
Ensure neat and tidy book keeping.
Assist with issuance of wages to workers and breaking down into the appropriate monetary denominations.
Fulfil any other ad-hoc duties as and when assigned by Superior/ Management.
Reimbursement to employees / Petty cash.
Generate weekly reports for Management review. (Progress Claim status, WIP and Accounts Receivable)
Handle GST quarterly report and filing, Form C-S/C submission.
Liaise with auditors for statutory reporting and compliance.

Internal Sales: Previous outbound calling experience making large volumes of calls , not afraid to pick up the phone and have meaningful conversations, understands the sales process, has adequate CRM experience, good communication skills and presenting virtually, ok with using a script, good with following a process to manage opportunities in CRM. Understands their primary role is to bring in new business, therefore they must handover all customer orders, quotes, and issues to to be handled by customer service.

External Sales: No issue with being on the road traveling the majority of their time, embraces their capacity and calendar being 100% manged by a BDC, willingly downloads with BDC regularly (at minimum after every appointment) , understands their primary role is to bring in new business, therefore they must handover all customer orders, quotes, and issues to be handled by customer service.

The main responsibilities of this role are as follows:

• Establishes new accounts.
• Establishes productive, professional relationships with key personnel in assigned customer accounts.
• Experience in manufacturing processes either as a member of a business or providing services to these businesses. Key industries that will be considered favorably include aerospace, automotive, semicon/electronics, medical, food & beverage, process manufacturing.
• Coordinates the involvement of company personnel, including pre-sales, commercial, technical, implementation & support resources, in order to meet account performance objectives and customers’ expectations.
• Meets assigned targets for profitable sales volume and strategic objectives in assigned accounts.
• Proactively leads a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for both the short-term (1-3 years), and the long-term (3-5 years) period.
• Proactively assesses, clarifies, and validates customer needs on an ongoing basis.
• Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel.
• Develop and produce customer proposals ensuring delivery within agreed timeframes. These proposals should meet company requirements regarding deliverability, quality and profitability
• Work with project managers or key ATS staff on site to ensure projects are delivered profitably, on time and achieve required quality standards

The Person

Successful candidates will hold an ability to work both independently and within a team to achieve the required targets. Candidate should atleast have 7 years of experience in sales within manufacturing industry.

Successful candidates will also demonstrate the following skills:

• Good contacts in the manufacturing industry and/or Datacenter.
• Commercial awareness/understanding.
• Sales and marketting process understanding
• Good interpersonal & communication skills.
• Proven ability to develop & maintain relationships up to C-level.
• Develop the account sales strategy and execute effectively
• Demonstrate a strong interest in a customer facing role, with a willingness and enthusiasm to meet with external stakeholders.

We are currently seeking a highly motivated individual in a renewable 1 year contract position. The potential for contract extensions based on performance is available.

In addition to the salary, this position offers various benefits, including:

• Annual wage supplement
• Performance bonus
• Merit increment

Salary Range: $3,500 to $4,000 (Depending on experience)

Location: Lifelong Learning Institute, 11 Eunos Road 8, Singapore 408601

Working hours: 8.30am to 6.00pm (Monday to Thursday), 8.30am to 5.30pm (Friday)

Key Responsibilities:

Helpdesk Support:

• Provide first-level support through Freshdesk, ensuring timely and effective resolution of customer inquiries and technical issues.
• Troubleshoot and resolve system and CRM-related problems.
• Escalate complex issues to relevant technical teams when necessary.

Customer Service:

• Act as the front-line representative for customer interactions, ensuring a positive experience.
• Address customer concerns and provide solutions in a professional and courteous manner.
• Maintain up-to-date knowledge of our products and services to assist customers effectively.

Operational Support:

• Support operations within the technical business units, ensuring smooth workflows and processes.
• Assist with the implementation and maintenance of system and CRM tools.
• Collaborate with technical teams to understand operational requirements and provide necessary support.

Administrative Duties:

• Perform general administrative tasks, including documentation, reporting, and scheduling.
• Manage and organize records and databases related to customer support and operations.
• Assist in the preparation of reports and presentations for management.

Collaboration and Product Enhancement:

• Partner with business units to identify areas for product improvement and enhancement.
• Provide feedback and insights from customer interactions to help refine products and services.
• Participate in team meetings and contribute to discussions on product development and innovation.

Requirements:

Experience:

• Minimum of 2 years experience in a helpdesk support role.
• Proven experience with Freshdesk and CRM systems preferred.

Skills:

• Strong customer service orientation with excellent communication and interpersonal skills.
• Proficiency in troubleshooting and problem-solving.
• Ability to manage multiple tasks and prioritize effectively.
• Detail-oriented with strong organizational skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

Responsibilities:

• Data Centre Operations & Maintenance:Lead 24/7 operations, ensuring compliance with all regulatory and operational standards, and maintain uptime and system availability.
  Oversee facility infrastructure, including power, cooling, security, and network management to support high-density, mission-critical environments.
  Conduct regular inspections and proactive maintenance to prevent disruptions.
• Cluster Supply Organisation Collaboration:Engage actively in a cross-functional team structure, working with agile methods that support rapid, flexible responses to changing conditions and customer needs.
  Embrace iterative development practices, continuously enhancing products and services to deliver valuable functionalities to customers.
• Team Leadership & Development:Lead a team of data center technicians and engineers, guiding skill development, encouraging accountability, and fostering a “fail fast” approach to enable rapid correction and adaptation.
  Share specialized knowledge across cells and chapters, maintaining open communication for regular, timely feedback.
• Strategic Planning & Process Improvement:Coordinate data center activities, including system installations, upgrades, repairs, and maintenance, aligning with the bank's digital strategy.
  Manage the full product lifecycle, taking quality, compliance, and customer needs into account.
  Implement agile quality assurance and risk management frameworks to ensure secure, reliable operations.
• Capacity & Resource Management:Anticipate capacity needs, optimize space, power, and cooling, and manage a budget to ensure cost efficiency while maintaining performance standards.
  Organize and prioritize regular tasks, using a proactive approach to risk, compliance, and resource management.
• Security & Compliance:Ensure physical and data security, maintaining compliance with regulatory standards (e.g., PCI-DSS, ISO 27001) and internal policies.
  Coordinate disaster recovery (DR) and business continuity (BC) planning, ensuring frequent failover testing and readiness.
• Vendor & Stakeholder Engagement:Manage relationships with vendors and service providers, ensuring adherence to service-level agreements (SLAs).
  Liaise with IT and business stakeholders to align data center activities with broader business goals.

Requirements:

• Degree in Computer Science, Engineering, or a related field
• Financial Services experience is a must
• Minimum of 7 years in data center operations
• At least 4 years in a management role in the banking or financial sector.

Responsibilities

Management of ICT Application Contract and Operating Budget

• Manage ICT Application contracts to ensure the project/application vendors meet contractual obligations.
• Track the projects’ expenditure and ensure meeting the agreed budget utilisation.
• Provide administrative support to all aspects of ICT procurement from seeking budget, calling tender/request for quotation/small value purchase, evaluation and award; raising purchase requisition/order, goods receiving, invoice tracking and verification/certification.
• Manage and monitor defects, issues and incidents of Authority’s IT applications and services to meet the agreed service level agreement.
• Develop guidance, process and procedures to continuously improve incidents management, escalation and system monitoring.
• Provide application support in all stages of IT application life cycle.

Management of ICT Application Security and Compliance

• Ensure compliance to Application Architecture, Agency IT Policies and Government IM8 policies relating to ICT Application services.
• Ensure security patches on ICT Application are timely updated in accordance to IM8 policy.
• Perform user access provisioning and conduct user access control. Carry out periodic user access review and log review.
• Facilitate and support IT audit activities with relevant parties.
• Manage and support ad-hoc security scans, patches and other security measures when required.

IT Operations Support

• Resolve escalated IT cases in an accurate and timely manner.
• Collate and report IT applications and operations statistics.
• Manage, support and track IT change management activities.
• Track, manage and ensure compliance of IT operational tasks and activities according to IT Policies and Standard Operating Procedures to uphold and maintain process standards Undertake and carry out ad hoc IT operation assignments and tasks arises from projects or day-to-day operation.
• Provide secretariat function for meetings/forums.

Requirements

• At least five (5) years of relevant work experience in IT project management.
• Knowledge in IT security and infrastructure designs and implementations, and working knowledge of software development methodologies and tools such as Microsoft Office and .Net framework are preferred.
• Experience in delivering and operating Government IT projects are also preferred.

You should posses the following skill sets:

- Project Management: Capable of overseeing project budgets, handling change requests, and ensuring projects are completed within financial constraints.

- Risk Management: Proficient in identifying, assessing, and mitigating project risks in a timely manner to minimize impact on project outcomes.

- Operational Management: Capable in developing and executing operational strategies to ensure systems reliability and availability to meet business objectives.

- IT Compliance and Quality Assurance: Able to understand the IT management and quality management policy to ensure that processes are adhered to established policies and guidelines.

- Communication and Stakeholder Management: Proficient in delivering clear and persuasive written and oral communication to effectively engage stakeholders.

- Personal effectiveness: Able to manage multiple tasks and effectively organise tasks in a dynamic and fast-paced environment, and work both independently and in teams with good interpersonal skills.

*Candidates with the relevant experience and skills can be appointed at Senior Manager and offered a salary higher than the specified range

All applicants will be notified on whether they are shortlisted or not within 4 weeks of the closing date of this job posting.

The project manager is overall responsible for planning and to oversee the entire project from inception to completion by ensuring the necessary co-ordination with various stakeholders.

This includes also maintaining and forecasting project budgets to closing the final account.

• Able to handle design for ACMV works
• Attend relevant meeting and make sure coordination on-site goes well
• Liaise with internal and external project stakeholders, like main-contractors or owners and sub-contractors, safety departments as well as complying to BCA / MOM regulations.
• To be responsible for gathering at least 3 different quotations from vendors for each project.
• Able to come up the project schedule showing the key milestones, progress and developments and ensuring that it is completed in good time.
• Provide effective leadership to project team by efficiently delegating tasks and resources to achieve completion.
• Build and maintain good relationships with clients, consultants and building owners.
• Provide overall project management administration duties - planning, managing submissions, reporting & attending client and subcontractor meetings
• To be competent in overseeing site installation including but not limited to manpower allocation, problem solving, coordination with other trades and to attneding client FAT, SAT, T&C. Also to manage HSE & safety requirements
• Assist in on tendering & quotation for projects

Requirements:

• Min Diploma/Degree in Electrical or Mechanical (Mechatronics) engineering or other related studies.
• At least 5 years project management experience in Construction industry.
• Project experience in multiple trades is advantageous
• To be fluent in ACMV knowledge & installation - CHWP, VRV, VRF systems.
• Driving license and own transport preferred.

This position will support scheme implementation which includes reviewing end-to-end processes, monitoring process indicators, managing public communication and stakeholder management.

Responsibilities:

Application Processing and Decision Making

· Process scheme applications, appeals and exceptional cases

· Propose recommendations for appeal cases and seek management’s approval

· Perform checks on points accumulated through active job search conditions

Verification and Due Diligence

· Verify supporting documents

· Conduct checks with external parties, including calling employers,

· contacting medical institutions, cross-checking with CPF Board and MSF on financial situations

Financial Management

· Perform grant disbursements

· Track actual employment status via CPF contribution post-disbursement

Stakeholder Engagement

· Support engagement with physical touchpoints, such as MSF SSOs, e2i career centres, Service SG centres

· Work with stakeholders to address queries and feedback

Process Improvement

· Identify and recommend solutions to enhance WSG's existing processes for improved efficiency and increased data accuracy

Performance Monitoring

· Support tracking of process indicators

Requirements:

• Awareness of various government initiatives related to manpower/training
• Good engagement and time management skills with experience in account/ project management and/or operational role
• Ability to establish and maintain effective relationships with stakeholders
• Good written and spoken communication skills

All applicants will be notified on whether they are shortlisted or not within 4 weeks of the closing date of this job posting.

Are you passionate about AI development and innovation? Certis is seeking an exceptional AI Programme Manager to lead our AI initiatives. The ideal candidate will be a hands-on AI expert, driving the integration of AI capabilities into our existing systems and creating ground-breaking AI solutions. If you thrive in a dynamic environment and are committed to staying at the cutting edge of AI technology, we want you on our team.

Responsibilities we will trust you with:

• Perform hands-on development of AI-embedded or AI-native applications.
• Collaborate with other application owners to infuse AI capabilities into existing application workflows and functions.
• Create innovative and impactful AI solutions.
• Develop and implement AI algorithms and models.
• Optimize AI systems for performance and scalability.
• Stay current with the latest AI technologies and best practices.

Your areas of knowledge and expertise that matter most for this role:

• Bachelor's degree in Computer Science, Artificial Intelligence, or a related field.
• Passion for AI-related development and emerging technologies.
• Strong hands-on skills in Python programming.
• Experience with AWS services and cloud-based AI development.
• Proven ability to learn new technologies quickly.
• Progressive thinking and innovative problem-solving skills.
• Excellent teamwork and collaboration abilities.
• Strong communication skills to explain complex AI concepts to non-technical stakeholders.
• Knowledge of data processing, feature engineering, and model deployment is desirable.

• Oversee the in-house IT flow, ensuring high levels of staff satisfaction through timely and effective support
• Assist with helpdesk support tasks
• Coordinate, plan, and oversee IT-related activities and service delivery to ensure seamless operation and alignment with organizational goals.
• Ensure effective project and change management to deliver solutions that meet technical, functional, performance, and business requirements.
• Collaborate with internal teams and vendors to propose comprehensive technical solutions and key performance indicators (KPIs), ensuring vendors meet contractual obligations for successful project delivery.
• Maintain compliance with established enterprise technology practices and project management standards, ensuring quality and consistency.
• Track key project milestones and adjust project plans and resources as necessary to meet team objectives and deadlines.
• Oversee IT assets, inventory, and documentation to ensure accurate records and efficient operations.
• Facilitate communication across all enterprise areas that affect project scope, budget, risks, and resources, promoting transparency and coordination.
• Manage IT procurement processes, including obtaining quotations, entering procurement details into systems, and ensuring efficient procurement workflows.
• Prepare, consolidate, and review reports and documentation to support project tracking, decision-making, and continuous improvement.
• Perform additional tasks as assigned by management to support overall IT and project operations.


Requirements
• Bachelor’s degree in computer science or IT
• Minimum 8 years of working experiences in IT service delivery or related
• Experience with Microsoft products
• Demonstrated knowledge in Networking, System Administration, cloud-based infrastructure and Cyber Security is a plus
• Knowledge in IT auditing is an advantage
• Team player who can work independently and work well under pressure
• Resourceful, self-motivated, proactive, organized and adaptable to fast changes
• Good communication skills and able to prioritize tasks effectively

Overview

Be part of the exicitng team that creates wonderful memories for her customers. Fast paced working environment yet fun and exciting.

Good career progression opportunities, benefits and attractive renumeration package.

Account Servicing /Customer Support

· Manage Appointments with customers and ensure timely follow-up on all customers’ needs including but not limited to make-up trials, gown fittings/alterations, floral arrangements, product/service add on etc

· Respond to all customer emails, messages and calls in a professional and timely manner, and ensure all customer requests are properly documented and acted upon

· Co-ordinate all necessary with internal & external stake holders for the timely deliverables of customers’ package and needs. This includes scheduling of appointments and management of the internal calendar booking slots with corresponding teams from photography, make-up etc to ensure that the product/service sold to customers are well delivered and received by the customers.

· Handle customer enquiries and resolve any issues promptly in a professional manner

· Ensure payment & collection schedules are administered well. This includes ensuring timely invoicing and upload of data to the ERP Odoo system.

Admin / Operational Duties

· Maintain a clean and organized showroom by practising good housekeeping standard.

· Inventory management of company assets

· Work closely with management to assist and support with Marketing and Promotional activities. This includes and is not limited to awareness programmes on various social media platforms and participation bridal shows and events where you will work closely with management on the thought concept and execution of the events

· Provide feedback on trends to remain competitive in the market

· Handle all other administrative and operational duties as and when required

ADMINISTRATION, HUMAN RESOURSES, CUSTOMER MAINTAIN, MANAGE ALL STAFF AND FOREIGN WORKERS, PAYROLL MANAGEMENT, HANDLING CUSTOMER AND VENDOR MANAGEMENT, HANDLING SALARY AND CPF SUBMISSION, SUPPORT TO ACCOUNTING DEPORTMENT AND HR MANAGEMENT, HANDLING AUDIT FILES AND SECRETARIAL SERVICES, WELL KNOW ACCOUNTING SOFTWARE DEPORT.

Project Manager

· Familiar with ACMV system, which include design, construction and Testing

· Collaborating with engineers, architects etc. to determine the specifications of the project requirement

· Determine needed resources (manpower, equipment and materials) from start to finish with attention to budgetary limitations

· Plan all construction operations and schedule intermediate phases to ensure deadlines will be met

· Acquire equipment and material and monitor stocks to timely handle inadequacies

· Supervise the work of laborers, mechanics etc. and give them guidance when needed

· Target subcontractors and vendors to award subcontracts and purchase orders to

· Maintain/monitor customer relations including project/progress meetings, site visits and project related correspondence.

Entry Level: 6-10years experience ACMV Construction

Salary Range: 4,500 – 7,000

Responsibilities

Management of ICT Application Contract and Operating Budget

• Manage ICT Application contracts to ensure the project/application vendors meet contractual obligations.
• Track the projects’ expenditure and ensure meeting the agreed budget utilisation.
• Provide administrative support to all aspects of ICT procurement from seeking budget, calling tender/request for quotation/small value purchase, evaluation and award; raising purchase requisition/order, goods receiving, invoice tracking and verification/certification.
• Manage and monitor defects, issues and incidents of Authority’s IT applications and services to meet the agreed service level agreement.
• Develop guidance, process and procedures to continuously improve incidents management, escalation and system monitoring.
• Provide application support in all stages of IT application life cycle.

Management of ICT Application Security and Compliance

• Ensure compliance to Application Architecture, Agency IT Policies and Government IM8 policies relating to ICT Application services.
• Ensure security patches on ICT Application are timely updated in accordance to IM8 policy.
• Perform user access provisioning and conduct user access control. Carry out periodic user access review and log review.
• Facilitate and support IT audit activities with relevant parties.
• Manage and support ad-hoc security scans, patches and other security measures when required.

IT Operations Support

• Resolve escalated IT cases in an accurate and timely manner.
• Collate and report IT applications and operations statistics.
• Manage, support and track IT change management activities.
• Track, manage and ensure compliance of IT operational tasks and activities according to IT Policies and Standard Operating Procedures to uphold and maintain process standards Undertake and carry out ad hoc IT operation assignments and tasks arises from projects or day-to-day operation.
• Provide secretariat function for meetings/forums.

Requirements

• At least five (5) years of relevant work experience in IT project management.
• Knowledge in IT security and infrastructure designs and implementations, and working knowledge of software development methodologies and tools such as Microsoft Office and .Net framework are preferred.
• Experience in delivering and operating Government IT projects are also preferred.

You should posses the following skill sets:

- Project Management: Capable of overseeing project budgets, handling change requests, and ensuring projects are completed within financial constraints.

- Risk Management: Proficient in identifying, assessing, and mitigating project risks in a timely manner to minimize impact on project outcomes.

- Operational Management: Capable in developing and executing operational strategies to ensure systems reliability and availability to meet business objectives.

- IT Compliance and Quality Assurance: Able to understand the IT management and quality management policy to ensure that processes are adhered to established policies and guidelines.

- Communication and Stakeholder Management: Proficient in delivering clear and persuasive written and oral communication to effectively engage stakeholders.

- Personal effectiveness: Able to manage multiple tasks and effectively organise tasks in a dynamic and fast-paced environment, and work both independently and in teams with good interpersonal skills.

All applicants will be notified on whether they are shortlisted or not within 4 weeks of the closing date of this job posting.

The Role

As a Master Data Management and Governance Leader, you will be responsible for overseeing the management and governance of critical data assets within the organization. You will play a pivotal role in ensuring data integrity, accuracy, and compliance with regulatory standards. This position requires a strong understanding of data management principles, attention to detail, and the ability to collaborate across various departments to drive data governance initiatives forward.

Responsibilities we will trust you with:

• Lead the Master Data Organisation in designing, implementing and maintaining a comprehensive data governance framework that aligns with organizational objectives and regulatory requirements.
• Define Data Standards and Policies: Work with across the organization to establish data standards, policies, and procedures to ensure consistency, accuracy, and integrity across all data assets.
• Data Quality Management: Define data quality metrics and develop implementation strategies to improve data quality throughout its lifecycle.
• Master Data Management (MDM): Lead the master data management team, including the creation, maintenance, and enrichment of master data records.
• Collaborate with Stakeholders: Work closely with cross-functional teams, including IT, finance, operations, and compliance, to understand data requirements, address issues, and promote data governance best practices.
• Data Stewardship: Define and Assign roles and responsibilities for data stewardship and establish processes for data stewardship activities, such as data cleansing, validation, and reconciliation.
• Compliance and Risk Management: Ensure compliance with data privacy regulations (e.g., GDPR, CCPA) and industry standards. Identify and mitigate risks associated with data governance processes.
• Training and Awareness: Create learning programs and Conduct training sessions and awareness programs to educate employees on data governance principles, policies, and procedures.
• Continuous Improvement: Continuously evaluate and refine data governance processes to adapt to evolving business needs and technological advancements.

Your areas of knowledge and expertise that matter most for this role:

• Bachelor's degree in Computer Science, Information Systems, or a related field.
• Proven experience (1-5 years) in data governance, master data management, or related fields.
• Strong understanding of data management principles, data governance frameworks, and regulatory requirements (e.g., DAMA-DMBOK).
• Proficiency in data analysis tools and techniques. Experience with data governance software/platforms is preferred.
• Excellent communication skills with the ability to articulate complex technical concepts to non-technical stakeholders.
• Strong analytical and problem-solving abilities, with keen attention to detail.
• Ability to work collaboratively in a cross-functional team environment.

What you can expect from us:

• Work on world-class security projects renowned for their safety, reliability, and efficiency.
• Commitment to your ongoing development, including on-the-job opportunities, formal programs, and assistance with further education.
• Community volunteering opportunities.
• A competitive remuneration package featuring performance-based incentives, medical insurance, and a dental allowance.

Overseeing the service operations to ensure high-quality and efficient delivery of services to our clients.

Lead a team of service technicians, manager service schedules, and maintain strong customer relationships.

Responsibilities:

• Lead and manage a team of service technicians, providing guidance, support and coaching as needed.
• Delegate tasks, set performance objectives, and conduct regular performance reviews to ensure the team meets or exceed service targets.
• Oversees all aspects of service operations, including scheduling, dispacting and monitoring service call to ensure timely and efficient resolution of customer issues.
• Coordinate with other department to optimize resource allocation and meet service demand effectively.
• Maintain accurate records of service activities, including service reports, maintenance schedules, and inventory management.
• Build and maintain strong relationships with clients by providing excellent customer service and addressing their inquiries, concerns, and feedback promptly and professionally.
• Conduct regular follow-ups with clients to ensure satisfaction and identify opportunities for service improvement.
• Utilize technical knowledge of air conditioning systems to assist service technicians in diagnosing complex issues, troubleshooting problems, and implementing effective solutions.
• Stay updated with industry trends, best practices, and technological advancements to enhance service quality and efficiency.
• Ensure that all service activities comply with safety regulations, company policies, and industry standards to minimize risks and ensure the well-being of employees and clients.
• Conduct regular safety training sessions and audits to promote a culture of safety within the service team.
• Manage service budgets effectively, monitor expenses, and identify opportunities for cost optimization without compromising service quality.
• Prepare budget forecasts, analyze financial reports, and make recommendations for resource allocation and expenditure control.