Total 745 Manager tech support job vacancies in Singapore

Job Purpose:

The SSM is the main interface between the Company's Customers and Suppliers including the end customer of the Partner. SSM is responsible for business expansion & execution of the suppliers' strategy. The SSM is responsible for the complete sales cycle with an aim to maximizing revenue, Net Gross Profits and Customer satisfaction by developing deep relationships with key people in the supplier organization, partners and end customers. Will be responsible for handling suppliers independently clearly focusing on delivery top-class value-added services.

Responsibilities:

• Create, Develop and implement supplier and vendor specific initiatives.

• Channel Partner and Vendor engagement

• Identify, recruit and enable channel and solutions partners; conduct regular solutions and sales updates, etc.
• Be the sales champion for assigned product solutions among selected high-touch accounts; establish sales development plan targeting business and technical decision markers; plan and execute quarterly target account activities. Execution - Credit management, Order processing, AR Collections

• Operational excellence - pipeline management, forecasting and inventory management

• Plan and execute solutions and services led strategy to grow services revenue.
• Lead quarterly business planning process and business review with respective vendor, ensure close interaction and collaboration among vendors in term of joint GTM strategy and solutions.

  
  Knowledge, Skills and Experience:

  • >5 to 10 Years proven experience in Sales & Marketing is preferred.​ Prior knowledge in end to end network, application and clouds security will be added advantage

  • Relevant experience with resellers would be an added advantage.

  • A proven track record of consistently achieving and often exceeding sales targets.

  • Demonstrate strong capability in planning, strategizing, execution skill and entrepreneurial spirit.

  • Experience in ensuring sales forecast accuracy and operational excellence.

  • Excellent networking abilities with strong communication and interpersonal skills.

  • Highly motivated, results-oriented, resourceful, with a lot of initiative.

  • A team player who enjoys working and leading in cross functional team environment.

  • Strong communication skills and fluent in English.

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At Tech Data, a TD SYNNEX Company, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!

• Position : Regional Sales Support Assistant Manager (Building Automation/ BMS / HVAC) - ALL WELCOME
• Location : International Business Park (Nearest MRT: Jurong East walking distance)
• Working hours : 5 days a week, Monday - Friday, 8.30 am - 5.30 pm
• Salary (commensurate with experience) : Up to $4500 + AWS + Medical/ Dental Allowance
• Duration : Permanent
• Industry : INSTALLATION OF BUILDING AUTOMATED SYSTEMS FOR REMOTE MONITORING

Main Responsibilities:

• Supports the Senior Manager to interface between our Key Customers and our company to establish sustainable relationships to build a structured sales foundation for Building Automation
• Solutions in the APAC region
• Discovers new business opportunities and develops Account Strategy and Action Plan
• Works with company’s affiliate sales to deliver pre-sales product and technical support - engaging with customers, project specific proposal preparation support, clarification meetings, supporting 3rd party events.
• Assists in creating sales toolkit.
• Uncovers customer value drivers and communicates company's value proposition
• Identifies and influences customer’s decision makers and buying decision criteria
• Gathers Customer Requirements data and collaborates with Solution Specialists to create customer proposals
• Documents sales activities and creates summary reports for the management
• Promotes collaboration and experience sharing between the company’s affiliates in the region
• Identifies industry trends, collects and assesses competitive and market intelligence.
• Participates and supports brand building activities e.g.: tradeshows, industry marketing seminars and strategic account programs.

Requirements:

• A bachelor's degree in a technical discipline preferred; experience in lieu of a degree will be considered for the right candidate
• Minimum 5 years of experience in a technical sales or business development, ideally with some background in BMS and Automation products
• Good industry knowledge (especially for HVAC control and Monitoring & Control System), with an existing network of contacts (preference)
• Strong communication, interpersonal and presentation skills.

Email your resume to [email protected]

Do visit www.facebook.com/search.personnel for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract.***

Jane Chua

Senior Consulting Manager (APAC)

EA No: 13C6684

Reg no.: R2197224

• Covers Singapore, Taiwan & Malaysia

• Semiconductor MNC

• Annual Salary: up to SGD$374K

Responsibilities

• Reporting to the HEAD of HR based in Taiwan, the incumbent will lead a team of TA to enable business priorities to support company strong strategic expansion in Taiwan, Singapore & Malaysia
• Developing, shaping & executing global TA strategy by collaboration with business leaders
• Delivering talent market insight in Asia APAC talent pool
• Building a scalable TA model through data driven division making

Requirement

• Degree
• At least 18 years of relevant Talent Acquisition in Semiconductor industry or Hi-Tech MNC
• Experience in manufacturing plant or large-scale rapid expansion
• TA Experience covering Taiwan

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to

[email protected]

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

20 Cecil Street, #08-09 PLUS Building Singapore 049705

EA License Number: 02C4944

Registration Number: R1217882

Posting Personnel: Yeo Yi Rong

Contact: +65 6950 9757

Ref no.: QX8WR67R

• Well Established Company
• Basic $5000 - $7000 + Allowance + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: Clementi
• Working days: Monday to Friday
• Working hours: 8.30am – 5.30pm

Job Responsibilities:

• Lead, train, and manage a team of technical professionals (project and system engineers) to provide Project Management, System commissioning, technical support, and Pre-sales to satisfy customer’s requirement and achieve company’s objective
• Provide guidance and mentorship to team members, fostering a collaborative and innovative work environment
• Effectively allocate tasks and responsibilities among team members based on their skills and expertise
• Establish clear communication channels within the team. Ensure that team members are kept informed about project updates, organization changes, and any other relevant information
• Conduct performance evaluations, set goals and provide feedback to team member to enhance their performance and career development
• Collaborate with other departments, such as Sales, Operations, Service, IT, Finance & Admin to ensure alignment and coordination of technical activities with overall business objectives
• To evaluate new products/system to assess its suitability to be included in the new product and service packages for promotion to customers
• To assist Sales Dept in the Pre-sales and tender bidding to secure new jobs
• To manage purchasing of equipment and company’s equipment and inventory
• Preparation of project budgets and proposals for capital expenditure and investments in equipment, systems, or other assets and resources
• To monitor performance of Sub-contractors to meet customers’ expectations with enforcement of Sub-contractor Control Procedure stipulated in ISO9002 procedure
• Ensure systems and processes comply with workplace safety and health regulatory requirements
• Ensure that customer quality specifications are constantly met
• Any other ad hoc duties as assigned

Job Requirements:

• Possess minimum Degree in Electrical & Electronics Engineering or equivalent qualifications
• Possess at least 3-5 years of relevant working experience in Security Industry

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

Leong Wei Ling (R23117584)

EA Recruitment Pte Ltd

EA License No: 21C0492

The ideal candidate will play a crucial role in supporting various operational functions including HR, Finance, Procurement & Logistics, Office Administration, IT support and Corporate Compliance.

Key Responsibilities :

1. Human Resources :

- Manage recruitment process from sourcing to onboarding

- Maintain employee records, HR policies and compliance with Singapore labour law

- Coordinate training programs and performance appraisal processes

2. Finance :

- Accounts Receivables and Payables bookkeeping and processing activities

- Work with outsourced accounting and banking requirements

3. Procurement & Logistics :

- Source and negotiate with suppliers to ensure cost-effective procurement

- Manage relationship with vendors and track procurement activities

- Work with logistics receiving team

- Manage shipment process

4. Office Administration :

- Supervise daily office operations

- Manage office supplies, factilities and equipment

- Coordinate meetings, conferences and travel arrangements

5. IT Support :

- Provide basic IT support for internal staff

- Collaborate with external IT vendors for system maintanance and issue resolution

- Ensure security and integrity of company IT infrastructure

6. Corporate Compliance & Special Projects

- Ensure compliance with authorities (MOM, NEA etc)

- Manage special projects and initiatives (CSR, ISO etc)

Your Responsibilities:

• Participate in various business meetings to gather technical requirements, propose architectural designs, and review quotations/proposals from our vendors/partners
• Oversee the strategic direction and approach of programs spanning various projects and component activities, fostering stakeholder support for plans, commitments, and changes.
• Aid business stakeholders in breaking down intricate business requirements into Epics and User Stories, facilitating seamless delivery by Technology teams through respective backlogs with minimal cross-product coordination.
• Lead program delivery, governance, and reporting to stakeholders, including the Product owner in the business, the head of a service line, or Product within Technology.
• Champion the implementation of Agile methodologies within Technology teams (e.g., Scrum, Kanban, Lean), aligning with corresponding transformation frameworks at the organization.
• Ensure the technology program aligns with overarching strategies and contributes to the achievement of strategic objectives.
• Monitor the adoption and adherence of all Technology practices and associated tools within the Programme.
• Effectively manage program budgets, encompassing headcount and capitalization of software delivery.
• Handle negotiations and management of third-party contracts with Technology suppliers, overseeing service agreement monitoring.
• Drive the development and promotion of the technology portfolio and project management practices.
• Take charge of reporting progress, issues, dependencies, and risks to committees, providing recommendations to influence decision-making and ensure continual progress towards delivery and benefits realization.
• Collaborate closely with developers, engineers, user experience designers, program managers, business and QA analysts, and senior business stakeholders on a daily basis.
• Facilitate coordination among internal and external teams, assess pre-integration tasks, and define the necessary collaboration required to navigate the roadmap.

Requirements:

• Bachelor's or Master's degree in Science, Business Administration, or Social Sciences with a focus on psychology, economics, finance, accounting, or a related field.
• Demonstrated expertise in large-scale technology migration and integration is highly desirable.
• In-depth understanding of General Insurance product manufacturing and distribution processes, spanning end-to-end technology knowledge.
• Proven experience in managing extensive programs within a global environment, showcasing a robust track record of successful business and IT delivery across global, regional, and local structures.
• Background in the Insurance and/or Financial Services Industry.
• Ability to assess processes and system use, emphasizing Key Performance Indicators (KPIs) for progress tracking and change management.
• Proficient in developing collaborative relationships with internal and external stakeholders.
• Capable of aligning programs with a clear vision to achieve business success.
• Value-focused mindset, dedicated to delivering measurable business value, ensuring customer satisfaction, and optimizing Return on Investment (ROI).
• Excellent interpersonal, influencing, persuading, and communication skills, applicable across various channels such as written, spoken, workshops, and presentations.
• Exceptional team leader and player, capable of inspiring others to take action.

We regret to inform that only shortlisted candidates will be notified / contacted.

EA Registration number : R23113094 , Ashwin Rajiv Karamchandani

Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA License No. 10C4544

Job Description

- Handle all Singapore direct and indirect tax matters to ensure that statutory reporting requirements are met, including independently collating and liaising with internal and external stakeholders for information and submission matters.

- Handle monthly, quarterly and year- end closing, including but not limited to indirect tax computation, tax provision computation and deferred tax calculation.

- Review payment list and liaising with internal stakeholders to file the Singapore withholding tax.

- Manage tax queries from the tax authorities.

- Keep up to-date on new or changes in tax regulations, assess the impacts to the current workstream, and to update other stakeholders if required.

- Coordinate with team members in other countries on projects and initiatives

- Support the business units in their initiatives, including participating in discussions and providing tax analysis

- Assist or lead on any ad-hoc duties and projects as assigned

‎

Requirements

- Bachelor degree from accountancy and / or equivalent professional certification, with at least 5 years of working experience

- Strong communication skills so as to be able to independently engage with regional stakeholders and external consultants

- Highly motivated team player that works collaboratively with other stakeholders

‎

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Singtel Networks, the most established telecommunications infrastructure provider in Singapore is transforming to enable the digital generation of tomorrow. We are introducing new capabilities in 5G, Cloud, Analytics, Digital Commerce, Software Engineering, Cyber Security to enhance our core competencies and deliver innovative and differentiated Mobile and Fixed services (Broadband, TV and Telephony) for our customers. We are committed to celebrating inclusion and diversity and is a strong believer to upskill and nurture all individuals. Come join us today as we build Singtel’s Networks of tomorrow, and Empower Every Generation to live, work and play in new ways!

Make an Impact by:

• Lead and supervise the Broadcast TechOps team, ensuring that all technical operations run smoothly.
• Manages and supports three broadcast data centres onsite/remotely.
• Service recovery of live services – headend, ingest and playout.
• Event management – Major events (EPL, FIFAWC, EURO, national significant broadcast event).
• Ops excellence – IT Disaster Recovery Plan exercise, IMDA regulatory compliance, and Security audit compliance.
• Managing live content/sports event acquisition via satellite, fibre and IP delivery.
• Work closely with the project, operations, and external parties in overseeing technical aspects of projects and system issue resolution.
• Planning and implementing system upgrades to keep the broadcasting technology up to date. Perform system administration tasks such as system hardening, patch installation and inventory.
• Maintaining records and documentation related to equipment, maintenance, and technical procedures.
• Developing and implementing disaster recovery and emergency response plans to ensure minimal downtime in case of technical failures.

Skills for Success:

• Degree in Electronics or Computer Engineering.
• 5 years’ experience in the broadcasting/media industry. Preferably working as Support Engineer/Team Lead/Supervisor.
• Operation and maintenance of various SDI and IP - based broadcast systems (e.g. audio/video processors; audio/video broadcast monitor; graphics; subtitling; video routers; video transcoding; and video compression/transport)
• Experience in networking preferably CCNA certified.
• To ensure 24/7 availability of the TechOps team, to cover shift when required.

Rewards that Go Beyond

• Hybrid work arrangements
• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Your Career Growth Starts Here. Apply Now!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

To provide executive support to Centre Director, as well as all the administrative processes related to the centre such as HR matters, student matters, finance matters, publicity and events support.

Key Responsibilities:

• Track and manage the Centre’s assets, funding, procurement, manpower and space resources.
• Manage the Centre’s special programmes and daily operations.
• Prepare progress reports, audit and budget statements in a timely manner.
• Provide updated and organized data capture and management on centre information.
• Be part of the working team to ensure that the Centre operates at maximum efficiency and complies with policies, procedures and standards.
• Provide workshop/conferences/events support and visits to the Centre.
• Serve as a liaison to internal and external stakeholders.
• Provide effective executive support to Centre Directors.
• Continual review of work processes for improved efficiency and effectiveness in administration.
• Any ad-hoc duties assigned by Centre Directors.

Job Requirements:

• A degree in any discipline from a recognized university with at least 3 years of relevant working experience. Applicants with working experience in a university capacity preferred.
• Strong interpersonal & written skill
• Strong analytical and problem-solving skills
• Meticulous, adaptable and able to multi-task
• Able to work independently
• Proficient in Microsoft Office applications

ST Engineering is a global technology, defence and engineering group with offices across Asia, Europe, the Middle East and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence and public security segments.

Join our Cybersecurity Team

We are an industry leader in cybersecurity with over two decades of experience, we deliver a holistic suite of trusted cybersecurity solutions to empower cyber resilience for government and ministries, critical infrastructures, and commercial enterprises. Backed by our indigenous capabilities and deep domain expertise, we offer robust cyber-secure products and services in cryptography, cybersecurity engineering, digital authentication, SCADA protection, audit and compliance.

Collaboration is key to our success. We prioritize open communication, constructive feedback, and a willingness to help others. We are committed to creating a supportive work environment that encourages excellence, innovation, and continuous improvement. We're looking for individuals who share our values and are excited to join us on our cyber mission.

Responsibilities

Develop and Implement Product Marketing Strategies ( Pricing, Advertising, Product Launching )

• Conduct thorough research on competitors and perform market research to understand what respective product target audience look for in their ideal products
• Use this research and knowledge of our products to identify clear positioning, determine most appealing features of products and craft compelling messages across marketing channels (landing pages/ad campaigns), develop engaging/educational product marketing campaigns that reach a wide target audience and outline product marketing deployment timelines for the year.
• Work with various teams (design, content, acquisition, product, sales) to implement strategies
• Test marketing product features, releases and ad copy.

Focus on 3 Levels of the Sales Funnel and Develop Awareness/Consideration/Preference Campaigns

• Acquisition – maximise reach of product content (social media, blogs). Able to determine what time of campaign needs to be done, create a budget for the marketing endeavours, craft a project plan to map out when this content will be released and oversee a team who will create the desired content.
• Engagement – Build trust and create conversation with potential customers through events, campaign and specific calls to action
• Conversion and Retention – Convert potential customer into paying customers for one-time purchases and keeping customers loyal through subscription models or add-on purchases.
• Partner with any relevant local/global trade organizations to increase ST Cyber Product presence through speakership, activations and attendance
• Support Enterprise Analyst Relation effort
• Develop/own GTM scorecard/dashboard and associated metrics/goals/benchmarks track/report progress against them

Develop Effective Marketing Content and Actionable Enterprise Customer insights

• Plan/create/edit/optimise wide range of customer-facing marketing collaterals
• Identify relevant opinion leaders, influencers, media and content partners who can serve as advocates or partners in co-creating content and developing value offerings
• Evaluate using owned, paid, earned and other avenues to maximise distribution of assets to the right audience

Requirements

• More than 5 years proven experience as Product Marketing Manager, Brand Manager or similar role in B2B space. Background in design and copywriting is a plus.
• Deep understanding of market trends and product lifecycles
• Demonstrated experience in market analysis and demonstrated analytical skills in distilling and using customer data/insights and industry trends to develop communications and content strategies targeted at enterprises to drive marketing qualified leads for sales conversion.
• Firm grasp of ways to develop strategic product marketing campaigns, familiar with product marketing tactics ( integrated marketing campaigns ) and knows how to leverage martech and CRM tools and sales enablement platforms to enrich engagement and drive conversion.
• Hands-on experience in adopting digital performance marketing metrics (website traffic search ranking, email open statistics, AB test results, cost per lead and conversion rate across all funnels) to improve performance, refine content development and distribution and to incorporate as future strategy and actions
• Strong communication and project management skills. Able to prioritize tasks and responsibilities across projects, that includes managing advertising/direct marketing and research vendors
• An ideas genius, not afraid to speak up and challenge the status quo and continuously seek innovation and take proactive approach to problem solving
• Wor location: Jurong East

If you possess relevant experience, do apply in confidence with your updated CV.

Find out more: https://www.stengg.com/cybersecurity

ST Engineering believes in fostering a culture where team members are encouraged to overcome challenges, explore new ideas, and work together to succeed. We value individuals who are determined to push beyond the boundaries, and have a thirst for knowledge, continuous learning, and self-improvement.

Are you someone who:

• Believes in making active choices to lead a life that is physically and mentally well?
• Is innately curious and interested in pushing our clients to achieve their full potential?
• Is independent, resourceful, analytical, organised and dependable?
• Is emphatic and enjoys working and interacting with clients?

If the above answer is "YES", we want you!

S3 aims to provide the best quality of post-stroke care in the community so that our clients and their families are able to rebuild their lives after stroke. Beyond rehab, the Wellness Team plays a critical role in this continuum of care by creating a safe and supportive environment for stroke survivors and their families to enhance their physical, mental, social, and emotional health. Leveraging on our signature Wellness programme, S3 is also expanding to serve seniors by curating and developing healthy ageing activities for our upcoming Active Aging Centre (AAC) residents near Boon Lay mrt.

The Manager will play a key role in overseeing and leading the development, implementation, and evaluation of:

• S3’s upcoming AAC@Boon Lay
• S3’s Wellness Programme and Membership
• S3’s Stroke Prevention and Outreach efforts

The Manager can expect to:

• Lead the Wellness coordinators to operationalise the Wellness and Active Ageing services programme offerings
• Develop partnerships with service providers and partners
• Coordinate and plan programmes
• Provide a seamless onboarding experience for clients/caregivers to the Wellness Programme
• Plan, budget and oversee the development of AAC programmes and activities for seniors at Boon Lay

Requirements:

• Bachelor's degree in any discipline with at least 5 - 8 years of relevant experience preferably in a Healthcare environment
• Meticulous and organized
• Ability to communicate effectively, possessing good stakeholder management skills
• Familiar with Microsoft Office applications experience will be advantageous

Job Description

• Manage external vendor testing teams and handle statement of work.
• Closely work with the Project team including Development teams, Business Analysts, and testing vendors to define and agree on the testing strategy, Scope, and coverage
• Coordinating with various internal teams to ensure testing schedules and deadlines are met.
• Support testing team throughout test cases life cycle- design, scripting, and execution of test cases
• Reviewing deliverables such as Test cases, Test plans, Requirement Traceability Matrix, Closure reports, daily and weekly status reports
• Monitor progress of test execution to ensure meeting testing timeline and signoffs
• Need to ensure all testing deliverables are as per the procedures and processes defined
• Daily conduct Defect management meetings with development vendors/internal teams.
• Provide the testing cost for the initiatives.
• Work closely with Scrum and Project Managers to ensure quality and smooth testing and ensure they are aware of risks throughout engagement for testing.
• On board, new test resources and ensure appropriate planning is done.
• Planning, monitoring, and control of all testing activities and tasks

Job Requirements

• 10+ years of experience as a functional test manager in Banking and very strong expertise in banking domain
• Good knowledge of both SDLC and Agile processes, testing methodology, and different types of testing
• Ability to manage a team size of 10+ testers (manual/automation)
• Hands-on experience in working in large and complex programs
• Good knowledge of test management tools such as JIRA, Quality Centre
• Familiar with automation tools and automation concepts with knowledge of tools such as Selenium and TOSCA
• Experience in a wide variety of testing efforts, techniques, and tools
• Good vendor management skills and be able to stay firm to ensure project quality are met with excellent communication (spoken and written) skills
• Strong domain in Consumer and Corporate applications are required

Function Description

This position serves both Business Development and Service & Support. The position requires detailed knowledge of flight simulation equipment, maintenance, and operation, as well as Collins image generators and display systems. Experience within the Asia-Pacific region and especially with China airlines, training centers, and training device manufacturers is also required. This position works as part of the business development team to identify and follow market opportunities, clarify customer requirements, organize proposal submissions, and conduct contract negotiations. Detailed process knowledge of Collins service and support, and business development workflows and systems is desired.

Performs duties related to overall customer service including post-sales support. May support sales team by notifying other divisions of customer concerns and trends. Responsible for maintaining quality and consistency of service by documenting and identifying trends in customer service needs. Performs on-site services for Aftermarket clients, installs new equipment and services, maintains / services and upgrades existing equipment. Provides instruction and education regarding products or equipment usage to customers and internal employees. Designs and manages product training for customers and staff.

Discipline Description
Coordinates with Customer Service representatives to identify customer training and support needs. Resolves issues surrounding installation, usage, upgrade and training on products. Provides on-site support as needed. May resolve technical problems in a call center/help desk environment or through customer escalation. Completes proper documentation of issues.

Organization Level Description
• Implements functional strategy.
• Establishes operational plans for work area.
• Recognized master within discipline, having deep knowledge of theory and organizational practices within a specific discipline.
• Problems faced are typically complex.
• Develops and implements new products, processes, standards or operational plans that will have impact on the achievement of functional results.
• Significantly improves on existing processes and practices.

Typically requires a University Degree or equivalent experience and minimum 10 years of prior relevant experience or, an
Advanced Degree in a related field and minimum 7 years experience.

Familiarization and experience with regulatory authorities is required.

Purpose
Senior Product and Technical Service professional with significant experience. Implements customer support strategy. Works with leadership and Customer Service representatives to develop and execute effective support programs in alignment with projected changes in production processes, equipment upgrades, and/or other product strategy.
Responsibility Statements Subject matter expert for multiple products and services.
Operational lead for complex customer technical matters. Work with Customer Service to review effectiveness of technical support activities and identify customer training and support
needs. Responsible for improvements to product and technical service programs and offerings in alignment with production processes, product changes, and other factors. Direct implementation of product and technical services.

Join Our Team at Appvantage in Singapore!

Are you ready for an exhilarating new journey with us?

At Appvantage, we're not just a team; we're a passionate community of digital strategists, designers, and developers. Our expertise shines through as we tackle major digital projects for global corporations across the Asia & Pacific region, particularly in the automotive industry.

Why Appvantage?

We are proud to be recognized as a leading workplace in the technology sector. Appvantage has received accolades and has been named on the prestigious "Singapore Best Workplaces™ in Technology List". This "Great Place to Work" certification is a collective achievement that we are all proud of, as it reflects our shared commitment to creating a supportive, empowering, and inclusive work environment. Join us and be part of a dynamic team dedicated to innovation and excellence.

As we continue to expand and drive innovation, we are seeking a dynamic and experienced Support Manager to join our team in Singapore and oversee the support operations for our in-house digital products. As the Support Manager, you will be responsible for timely and effective resolution of customer issues and delivering exceptional customer service. The ideal candidate should have a deep understanding of digital products and applications, strong leadership skills, and a passion for customer satisfaction.

Job Description

Here's a glimpse of your responsibilities:

Cultivate Connections: Foster strong relationships with clients, vendors, and partners while ensuring that project implementations meet our stringent quality standards.

Operation Support: Oversee and manage the support operations, ensuring efficient and effective resolution of customer issues and providing exceptional support to our in-house product.

• Ensure timely and accurate responses to customer inquiries and issues, maintaining a high level of customer satisfaction.
• Collaborate with cross-functional teams to identify root causes of issues and drive continuous improvement in product quality and development processes.
• Develop and implement strategies to optimize the support processes, including ticket management, issue resolution, and customer communication.
• Monitor and analyze key performance indicators (KPIs) to assess the effectiveness of the support operations, identify areas for improvement, and implement corrective actions as needed.
• Collaborate with the product management team to provide customer feedback and insights for product roadmap planning and enhancement prioritization.
• Develop and maintain comprehensive documentation, including FAQs, troubleshooting guides, and knowledge base articles, to enable the support team to efficiently address customer inquiries.
• Stay up-to-date with industry trends and best practices in digital product support, customer service, and user experience.

Quality Assurance: Oversee QA/QC activities to ensure the highest quality and reliability of our in-house product.

• Develop and execute comprehensive test plans, test cases, and test scripts to ensure the quality and functionality of our in-house product.
• Collaborate with product owners, designers, and developers to understand software requirements, user stories, and acceptance criteria.
• Verify backlog items to ensure accurate implementation and alignment with customer requirements and expectations.
• Conduct User Acceptance Testing (UAT) for new product features and enhancements, collaborating with the development team to ensure functional requirements are met, and providing feedback on usability and potential issues.
• Provide regular updates on UAT progress, backlog verification status, and documentation efforts to relevant stakeholders.
• Ensure accurate and up-to-date documentation of UAT scenarios, test cases, and results.

Versatile Contributor: Take on additional duties and responsibilities as assigned.

Job Requirements

1. Educational Background: Bachelor’s Degree in Information Systems or Business.
2. Experience: 1-2 years' experience in the IT industry is preferred.
3. Communication: Excellent communication skills are essential.
4. Tech-Adept: Proficiency in Microsoft Office (Excel, Word, PowerPoint). Experience with JIRA or similar Project management tools.
5. Attitude: You're organized, meticulous, and always approach tasks with a positive attitude.
6. Project Acumen: Strong administrative skills and a general understanding of the project life cycle, project documentation, and project standards.
7. Methodologies: Prior experience with SCRUM/Agile methodologies is a plus.

Join us at Appvantage, where every day brings exciting challenges and opportunities for growth. If you're ready to make your mark in the dynamic world of digital innovation, we invite you to embark on this journey with us. Your adventure starts here!

Responsibilities:

• Lead/Support research and studies on key local/global emerging data-related technology trends and developments, global regulatory developments for these technologies and good practices/concerns relating to data protection and innovation which may have policy implications on Singapore’s data strategies and protection framework.

• Lea/Support the formulation, review and update of technology-related policy positions, frameworks, advisory guides, strategies and other related resources relating to data innovation and the protection of personal data.

• Lead/Support consultations with key stakeholders (public, industry, government agencies) on technology-related policy positions and address stakeholders’ feedback in the review and formulation of these policies.

• Support collaborations in intra-agency and inter-agency development of technical projects, ICT security guidelines, publications, and training material pertaining to data protection and innovation.

• Conduct ICT security review and assessment, and provide technical consultancy to support PDPC’s data breach investigations and prosecution of non-compliance to the PDPA

• Collaborate with foreign data protection authorities (DPAs) or relevant government/public agencies on matters relating to technology-related data protection policies.

Requirements: 

(A) Academic

• At least a bachelor’s degree in relevant technical, law and/or public policy disciplines such as Engineering, Computer Science, Economics, Political Science, Public Administration or Law.

• Professional certification in data forensics, data analytics, data protection, cybersecurity will be an advantage

(B) Experience

• At least 3 to 7 years of experience in public policy making, policies and/or IT governance roles. Regulatory or legislative development experience in the government relating to emerging technologies will be an added advantage.

• Good understanding of local and international standards on data protection technologies, information security and digital forensics

• Good understanding of emerging and data-related technologies e.g. ad-tech, Artificial Intelligence, data analytics, IoT and blockchain etc.

• Experience in development or deployment of emerging and data-related technology applications, e.g. ad-tech, Artificial Intelligence, data analytics, IoT and blockchain would be an advantage.

• Some experience and understanding of international laws and diplomacy would be advantageous.

(C) Other Key Areas of Consideration

• Self-motivated individual with high degree of personal initiative, flexibility and positive attitude to adapt to dynamic scope of activities.

• Keen interest to self-learn and keep up to date with development of emerging technologies.

• Ability to effectively interact with key stakeholders and other internal or external teams.

• Strong analytical skills with ability to pick up general knowledge of new technologies.

• Excellent writing and communication skills, ability to write clearly and concisely.

• Ability to work independently and as a team player.

Position offered will be commensurate with experience.

Only shortlisted candidates will be notified.

#LI-BR1

PRISM+ is a rapidly growing and ever-evolving organisation based in Singapore. This role reports to the Product Director and will take charge of the management of a category of hardware products. We are in search for an experienced Product Manager in Air-conditioning/Displays/Home appliances industry for our products.

As the Product Manager, you will be responsible for the strategic planning, commercialization, operationalisation and drive the growth of your product category. You are involved full product lifecycle management which includes define requirements based on customer feedback, market trends, market research, and business goals. You will work closely and support cross functional teams and our partners, and become the point of coordination for ensuring the products deliver the best value and experience for our customers. You will need to be able to build strong rapport, be curious, meticulous and have solid technical competency.

Key Responsibilities:

• Develop and execute go-to-market strategy by taking into consideration of the global view. e.g.: opportunities and target customers, initial development of the positioning, value proposition, pricing framework as well as initial capacity plans).
• Source, build and maintain relationships with our partners, working closely to design and manufacturer new product models.
• You would be required to lead and drive product development, conducting consumer and market research, define product requirements, lead and drive product launches, developing and maintaining user manuals and manage product roadmaps and timelines.
• Partner with software development on the product requirements and oversee smart home integration for the product category.
• Identify and prioritize new product opportunities for the product category, based on market trends, customer needs and competitive analysis.
• Work with marketing to monitor and drive product success.
• Drive innovation within product area with industry trends and best practices.
• Ensure senior management are up to date with reports and communication on the progress of the product category.

Requirements:

• Bachelor’s degree in a relevant discipline e.g., Management, Marketing, Commerce, Engineering or Finance.
• Minimum of 8 years’ relevant working experience in B2B product management experience with ability to independently lead the agenda.
• No fear of the unknown. You have to be an analytical self-starter, comfortable with complete uncertainty as we look to venture into new product lines or models. You need to be able to dive in and test all angles without supervision.
• Data driven. You need to be able to structure, quantify and qualify information on product research, and present this to stakeholders explaining the logic. Comfort with spreadsheet software and data modelling is essential.
• Strong Business acumen – Understanding of the wider environment within which our business operates and implications of e.g., trends / shifts in sustainability and consumer perception, brand owners’ opportunity & challenges, and being able to drive actionable insights and articulate what products/services to offer to accelerate profitable growth.
• Detailed oriented with strong project management skills on multi-market projects
• Excellent communication skills in English is a must, with a strong preference for candidates with the ability to communicate in Mandarin Chinese at a Business level.

Benefits:

• Attractive remuneration package
• Annual outpatient benefit (Includes dental and optical benefits)
• Health insurance
• Annual increment
• Performance bonuses
• Birthday leave

About the role:

PRISM+ is the largest Singaporean direct-to-consumer smart home appliances brand. Our mission is to offer cutting-edge products to the masses at affordable prices. We are rapidly growing, ever-evolving, and seeking new teammates to join us. This role reports to the Product Director and will take charge of the management of a category of hardware products. We are in search for an experienced Product Manager in Air-conditioning/Displays/Home appliances categories for our products.

As the Product Manager, you will be responsible for the strategic planning, commercialization, operationalisation and drive the growth of your product category. You are involved full product lifecycle management which includes define requirements based on customer feedback, market trends, market research, and business goals. You will work closely and support cross functional teams and our partners, and become the point of coordination for ensuring the products deliver the best value and experience for our customers. You will need to be able to build strong rapport, be curious, meticulous and have solid technical competency.

Key Responsibilities:

• Develop and execute go-to-market strategy by taking into consideration of the global view. e.g.: opportunities and target customers, initial development of the positioning, value proposition, pricing framework as well as initial capacity plans).
• Source, build and maintain relationships with our partners, working closely to design and manufacturer new product models.
• You would be required to lead and drive product development, conducting consumer and market research, define product requirements, lead and drive product launches, developing and maintaining user manuals and manage product roadmaps and timelines.
• Partner with software development on the product requirements and oversee smart home integration for the product category.
• Identify and prioritize new product opportunities for the product category, based on market trends, customer needs and competitive analysis.
• Work with marketing to monitor and drive product success.
• Drive innovation within product area with industry trends and best practices.
• Ensure senior management are up to date with reports and communication on the progress of the product category.

Requirements:

• Bachelor’s degree in a relevant discipline e.g., Management, Marketing, Commerce, Engineering or Finance.
• Minimum of 8 years’ relevant working experience in B2B product management experience with ability to independently lead the agenda.
• No fear of the unknown. You have to be an analytical self-starter, comfortable with complete uncertainty as we look to venture into new product lines or models. You need to be able to dive in and test all angles without supervision.
• Data driven. You need to be able to structure, quantify and qualify information on product research, and present this to stakeholders explaining the logic. Comfort with spreadsheet software and data modelling is essential.
• Strong Business acumen – Understanding of the wider environment within which our business operates and implications of e.g., trends / shifts in sustainability and consumer perception, brand owners’ opportunity & challenges, and being able to drive actionable insights and articulate what products/services to offer to accelerate profitable growth.
• Detailed oriented with strong project management skills on multi-market projects
• Excellent communication skills in English is a must, with a strong preference for candidates with the ability to communicate in Mandarin Chinese at a Business level.

Benefits:

• Attractive remuneration package
• Annual outpatient benefit (Includes dental and optical benefits)
• Health insurance
• Annual increment
• Performance bonuses
• Birthday leave

Job Scope

Leads the regional Service and Customer Support needs of customers served. Develops and drives the service business to exceed annual revenue and profit targets. The role will involve direct management of the ICOS and SPTS service support resources and coordinating support from other support orgs to ensure a positive customer experience for Packaging Channel customers across all product lines.

Customer Service

• Build strong customer relationships, establish technical credibility and penetrate at all levels of the customer’s technical organization
• Handles all facets of customer retention and satisfaction including participating in the resolution of customer concerns and defining and developing a customer contact strategy.
• Be proactive with customer management to identify potential areas of improvement and drive resolution (tool or customer service related)
• Coordinate factory support as required (BU, Product Support, Logistics, Sales, etc.)
• Manage local critical issues

Business / Finance

• Forecast and help manage yearly business revenue
• Plan, budget, and manage expenses to enable a balanced profitable service business
• Supports customers and promotes relevant CIPs and product improvements
• Understand all customer related agreements, equipment specifications, and Service Level Agreements
• Work closely with Account managers in the channel to drive P&S objectives (Product and Service)

General

• Analyzes operational processes, escalation procedures, and performs training gap assessments by finding opportunities for service delivery improvements and benefit to the customer / clients
• Liaises between customers and manufacturing, sales, field service, order processing and accounting to resolve status updates, production, delivery and billing inquiries
• Develop a solid understanding of the equipment base at your customer sites.
• Ensures adequate records and systems are maintained
• Track and review equipment, warranty, contract and escalation performance metrics
• Establish strong working relationships with other Business Units, Product Support, Regional Product Support, and Sales personnel
• Ensure all employees receive and maintain proper training
• Conduct performance reviews and appraisals for your team.
• Set clear goals for the team that support overall account goals and objectives
• Promote and role model safety in the workplace
• Adhoc special projects and tasks as requested by Management

Qualifications and Essential skills:

• Minimum Bachelor’s Level Degree and work experience of at least 10 years
• Strong customer orientation and advocacy
• Excellent project management, analytic and organizational skills
• Effectively communicate through writing and presenting in front of Senior Management
• Expertise in critical thinking and leadership with proven abilities in relationship management.
• Ability to work in a fast-paced environment on multiple tasks simultaneously
• Basic financial and budget management skills
• Ability to travel >25%

In the Vector Control and Policy Department (VCPD), you will be part of a team that works to implement technologies to enhance operational capabilities in the areas of vector control, enforcement and public cleanliness, to meet current and future challenges. This includes engaging users to understand the problem statements, market scanning of suitable technological solutions, sourcing for funds, calling tenders, carrying out operational trials and pilots on new technologies available, assessing their feasibility for integration into public health operations, and guiding users and managing expectations.

You will also coordinate workplans and organise workshops to plan and cascade workplans for Public Health. You will support organisational health and administration matters.

You will be responsible for the following:

• Work with relevant stakeholders to gather inputs on operational challenges and translate them into technology requirements.
• Research into a variety of technologies which can be applied to public health operations.
• Seek funding and write budget paper for new technologies.
• Prepare contract specifications related to technology.
• Design and plan trials/pilots and operational roll-outs of technology
• Collaborate and engage internal and external stakeholders on technology adoption.
• Keep abreast of the evolution and development of technologies which can increase the productivity and efficiency of operations.
• Plan and organise annual workplans cascade and planning workshops, taking reference from NEA's strategic planning cycles.
• Coordinate the collation and alignment of inputs in support of the formulation, submission and review of the workplans.
• Be the custodian of finalised workplans and directives, archiving these and any other supporting documents in e-registry.
• Coordinate inputs for corporate events such as Staff Seminar and briefings.
• Conduct and coordinate reviews that cut across public health matters.
• Manage procurement of goods and services for events/activities.
• Support internal communications and culture-building initiatives.

What we are looking for:

• Ability to work well with people.
• Innovative and creative with a growth mindset, forward-looking.
• Passionate about technology adoption and public health.
• A good team player with strong interpersonal skills.
• Good communication skills (verbal and written) to facilitate working with diverse stakeholders.
• Highly self-motivated and able to work independently.
• Resourceful and able to take initiatives to drive projects and meet tight timelines.
• Proficient in various computer skills (Presentation, analytics, etc).
• Organised and able to multi-task.
• Careful and meticulous with an eye for details.

As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.

Applicants will be updated on the status of their applications within 4 weeks of the closing date of this job posting.

To apply, please proceed to Careers@Gov at https://sggovterp.wd102.myworkdayjobs.com/PublicServiceCareers/job/NEA-HQ-ENVIRONMENT-BUILDING/Assistant-Manager-Manager--Innovation---Systems-Section---Tech-_JR-10000025657