Salary: $2400-$2800+OT

Industry: Engineering

Located at Chai Chee

Japanese MNC

Have AWS + Bonus + Yearly increment

Job Description

• Perform, document internal audits and other quality assurance activities to ensure readiness on international standards certification audits and GMP inspection.
• Create, review work instructions and standard operating procedures, devise sampling procedures and directions for recording and reporting quality data.
• Communicating with other team members to solve problems.
• Conduct / perform training to employees to improve GMP / international standards certification awareness and compliance.
• Other duties as and when assigned by management.

Requirements

• Diploma in Engineering
• No experience / fresh entry welcome to apply

Applications:

Please submit a copy of your updated CV in MS Word format stating to [email protected]:

• Current Salary
• Expected Salary
• Date of Available and Reason for Leaving

All applicant will treated private and confidential

Emily Fong

Senior Talent Specialist

Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443

EA Personnel Reg No.: R1768368

Freelance Contract Role

Hourly payment

About the role

We are looking for an experienced Content Designer to design experiences through language for various services across our superapp. You’re someone who has exceptional UX writing abilities and a user-centric approach. You’ve got excellent time management and prioritization skills, so delivering great quality work on time is never an issue. Strong collaboration and stakeholder management abilities are a given for you.

Responsibilities

● Take responsibility for and manage the day-to-day delivery of projects you’re assigned to

● Ensure that your work is error-free, adheres to our content style guide, and meets required timelines

● Collaborate with a working team of product designers, product managers, researchers, product marketing managers and other functions to deliver against objectives

● Coordinate with content operations and localisation specialists to prepare work for development

Requirements

● Native English speaker, or at least outstanding proficiency in English

● 5+ years of relevant experience working with cross-functional stakeholders in an agile fashion

● Able to make effective content decisions which aligns with both user needs and business objectives

● Able to support and communicate your decisions with solid, compelling rationales

● Able to communicate well and collaborate remotely if needed

● Comfortable working with design tools such as Figma

● Experience working in e-commerce, financial services, or tech startup environments

● Background in communications, design, social sciences, humanities, or any writing-related field

Job Description

• Provide guidance and direction to CAD team to ensure operational and rechnical excellence.
• Responsible for updating drawings as per the latest information provided
• Collaborate with others to establish timelines and budgets, as well as solve problems.
• Other duties as assigned

Job Requirements

• Make decisions based on designs.
• Maintain documentation records of generated design deliverables.
• Extensive knowledge of the company's preferred software.
• Ability to collaborate with others to solve problems.
• Minimum 5 years of relevant experience in infrastructure projects' implementation
• Strong communication skills.

A. Overall Purpose Of The Job

The successful candidate shall work in partnership with payroll team, identifying data inaccuracy and support project implementation requirement.

B. Key Responsibilities

• Support and assist in all aspect of the monthly payroll, CPF data input and checks.
• Responsible for identifying data inaccuracy between the two payroll systems data sources.
• Work closely with the payroll team to support all project related activities.
• Any ad doc duties assigned.

C. Job Profile

Required Competencies

· Adaptability / Flexibility – Successful performance in changing environments, positive attitude to change, willing to use new techniques, modifies behaviour successfully in response to change. Ability to prioritize and handle multiple projects at one time, including pressure situation and difficult to meet deadlines.

· Attention to detail – Follows established procedure, develops systems to check accuracy such as checklists.

· Planning / Organisation – Plans and prepares for future events, able to formulate clear and structured plans, effectively prioritises tasks and resources, establishes milestones and sets realistic expectations of themselves.

· Pressure tolerance – Maintains performance under pressure, manages stress, identifies ways to reduce work stress, uses appropriate coping mechanisms. Ability to defuse and resolve conflicts.

· Communication - Actively listens, checks understanding, uses language and tone appropriate for the audience, expresses ideas clearly and logically, builds rapport, manages the emotions of self and others

· Initiative / Innovation - Proactive, generates creative solutions, uses different approaches to resolve issues, generates ideas for improvement, takes productive action without being asked

Required Work Experience

• At least 1 year of experience in payroll, Compensation and Benefit matters or data analytics
• Proficient in Excel.
• Word and Powerpoint an added advantage

Are you passionate about the food industry? Eatz Group Pte Ltd, located at 1550, Bedok North Ave 4, Bedok Food City S489950, is seeking talented individuals to join our dynamic team. If you thrive in a fast-paced environment and are eager to contribute to our exciting culinary ventures, apply now!

Roles & Responsibilities

• Manage the full spectrum of monthly payroll processing and administration
• Support the recruitment process, including posting job advertisements and arranging interviews
• Maintain and ensure proper documentation of employee database and personnel files
• Perform general HR administrative functions, such as processing work passes and preparing appointment/confirmation letters
• Manage all insurance matters (e.g., vehicle claims, hospital and work injury compensation)
• Manage company vehicle matters (e.g., road tax, insurance policies, etc.)
• Monitor office supply inventory and maintain appropriate stock levels
• Prepare and submit monthly reports, government survey returns, etc.
• Perform full spectrum of office administrative duties, including receptionist duties and mail/courier handling
• Assist in organizing office events
• Perform other ad-hoc duties as required

Knowledge and Skill Requirements:

• Minimum NITEC or 3 years of relevant experience in HR/administration
• Proficient in MS Office applications, including MS Word, Excel, and ERP software
• Good communication, organizational skills, and multitasking abilities
• Ability and willingness to work with all levels of the organization as a team
• Able to speak Mandarin to communicate with Chinese-speaking only staff during meetings

Job Information:

• Pleasant working environment at Bedok Industrial Estate (take 17A rom Bedok MRT – 2nd last stop)
• Half-day off on the eve of all public holidays
• 13th Month AWS
• Attractive remuneration commensurate with your experience and qualifications
• Many other benefits

To apply, please email your updated resume to [email protected] or WhatsApp it to 9857-9292, including the following:

• Expected remuneration
• Earliest availability
• Vaccination/COVID status

Please note that only shortlisted and successful candidates will be contacted. The remuneration offered will be commensurate with qualifications and relevant experience.

The Office of Campus Housing (OCH) serves to make NTU, the university with the best-in-class campus for learning, working, and living. OCH has a mission to provide optimal on-campus living environment for students and faculty to excel in learning, research, teaching and other NTU related work. It is responsible for student and faculty housing on campus, the sports and recreational facilities, and its related services.

We are looking for individuals who have a strong passion for delivering exceptional service to residents of the University’s student and faculty housing, and athletes and users of sports & recreation facilities on campus. 

The role provides the successful candidate with the opportunity to develop, contribute and grow oneself holistically across areas of excellence in customer relationship management or other leadership positions within the Department.

If you have a degree with more than 3 years of general working experience, you may be the one whom we are looking for.  Having an experience in hospitality sector, especially hotel, hostel or related industry would be advantageous for this role.

The incumbent is required to:

• Manage OCH intranet and internet website, which includes working closely with stakeholders to ensure that website content is accurate and up-to-date at all times, consistent with NTU’s and OCH’s branding and messaging, and user experience is continually improved and refined.

• Manage office administration to ensure the smooth and efficient operations of OCH, which entails creating and maintaining an organised and efficient office environment so that workflows, processes, and systems are structured and optimised to achieve effectiveness and productivity. It includes monitoring and updating all administrative recordings (e.g., office assets and phone lines), office supplies and equipment (and initiating procurement as needed).

• Support the hiring and onboarding of new staff (including Temps and Student Assistants), including all logistical requirements and setup, and OCH internal communications.

• Plan, coordinate and organise OCH events such as engagement sessions, team bonding, learning journeys and training sessions.

• Assume the role of wellbeing ambassador in OCH, with responsibilities including coordinating and sending congratulatory and condolences messages and gifts to OCH staff.

• Plan, and organise senior and middle management meetings (e.g., MT and EMT meetings respectively), including organising agenda, setup of meeting and note-taking at meetings.

• Provide comprehensive administrative and secretariat support to OCH senior officers, including tracking action items and tasks assigned during senior and middle management meetings, drafting document and presentation slides, performing research and analysis for strategic projects, as well as managing calendars, organising and scheduling meetings and appointments for OCH senior officers.

Requirements

• A degree in any discipline

• 3 years of working experience is preferred

• Work experience in hospitality sector, especially hotel, hostel or related industry would be advantageous

• ​Good interpersonal skills

• Excellent written and verbal communication skills

• Proficient in MS Office Applications (Word, PowerPoint, Excel, Access etc.)

• Resourceful, strong problem-solving skills and ability to manage deliverables under tight timelines.

• Ability to adapt and use of enterprise IT systems

Details:

• Up to $6,800 + VB
• 5 Day work week, 8.30pm to 6.00pm
• MNC Companies

Job Description:

Ensure accurate and timely financial management to enhance company profitability and return on investment. Coordinate with shared services for day-to-day financial operations, maintaining proper accounting records, and meeting reporting deadlines.

Responsibilities:

• Oversee monthly/quarterly/yearly closing for timely and accurate financial accounting.
• Review and approve monthly closing trial balance for reporting submission.
• Prepare/review monthly closing journal and accounts reconciliations.
• Review and sign off on monthly bank reconciliation, ensuring follow-up.
• Control chart of accounts, review consistency, and assist in annual policy renewal.
• Ensure compliance with accounting standards and support external audits.
• Handle GST and tax-related tasks, including quarterly returns and corporate tax computations.
• Implement and review financial controls, recommending new controls as needed.
• Provide financial analysis for projects/purchases and review tender submissions.
• Advise shared services and operations on financial matters and clarify practices.
• Assist in budget and forecast preparation and finalization.
• Review and coordinate insurance coverage for company assets.
• Manage IT matters, including implementing and testing new programs.

Requirements:

• Degree in Accounting & Finance or equivalent professional qualification (e.g., ACCA).
• Minimum 5 years of relevant accounting experience.
• Strong Excel skills and ability to work in a fast-paced environment

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1549345

Triton AI Pte Ltd

License no. 21C0661

We are looking for Big Data Developers in the vibrant city of Singapore. This is a fantastic opportunity for someone who is passionate about big data and wants to take their career to new heights.

• Minimum of 5 years of experience as a Big Data Developer
• Strong knowledge and experience with Big Data technologies such as Hadoop, Spark, and NoSQL databases
• Proficient in data ingestion, data processing, and data transformation
• Solid understanding of data modeling and database design
• Experience with programming languages like Java, Python, or Scala
• Hands-on experience with cloud platforms like AWS or Azure is a plus
• Excellent problem-solving and analytical skills
• Effective communication and collaboration abilities
• Ability to work independently and in a team environment
• Bachelor's degree in Computer Science or a related field

About Us

Zone IT Solutions is Australia based Recruitment Company. We specialize in Digital, ERP and larger IT Services. We offer flexible, efficient and collaborative solutions to any organization that requires IT, experts. Our agile, agnostic and flexible solutions will help you source the IT Expertise you need. Our delivery Offices are in Melbourne, Sydney and India. If you are looking for new opportunities; please share your profile at [email protected] or contact us at 0434189909

Also follow our LinkedIn page for new job opportunities and more.

Zone IT Solutions is an equal opportunity employer and our recruitment process focuses on essential skills and abilities. We welcome applicants from a diverse range of backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds and people with disabilities.

During project phase, lead the application in covering

• Contract Management
• Service Level Management (SLA)
• Service/Change Request Management (scope, schedule, budget, prioritisation)
• Problem and Incident Management (tracking, escalation, closure)
• Audit and Security Services
• Risk Management

 What we are looking for

• Tertiary Education in relevant fields is preferred.
• CITPM (Certified ICT Project Management Programme) or PMP (Project).
• Management Professional) or COMIT (Certification in Outsourcing Management for IT) or an equivalent certification will be an added advantage.
• Hands-on experience in full project development life cycles.
• Team player with project management and people management skills.
• Experience in Hardware or Technical refresh project is an added advantage.
• Analytical, conceptualisation and problem-solving skills.
• Results and customer oriented
• Good written, verbal communication, presentation, and negotiation skills
• A solid understanding of how people go through a change and the change process

Responsibilities:

• Lead a group of Production Technicians in the safe and smooth running of the production.
• Assist the Process Engineer to conduct activities and projects to optimize operation during Shift to achieve operational and cost efficiency.
• Troubleshoot plant/equipment/quality issues and recommend countermeasures.
• Monitor and ensure plant equipment integrity and reliability.
• Assist the Process Engineer to support Shift operation by providing suitable operating conditions for stable plant operation and product quality control.
• Train and develop team members

Requirements:

• Degree in Chemical Engineering or its equivalent, preferably with 1 to 2 years of experience in petroleum, chemical or polymer industries.
• Have knowledge of process control and troubleshooting, hands on knowledge of plant equipment and instrumentation.
• Essential prerequisites include good analytical and technical report writing skills, ability to be a team player with leadership, initiative, drive & commitment, able to take pressure and able to communicate well with others.
• This is a shift work position (i.e. Rotating AM and PM shifts, including weekends and Public Holiday) and there will be scheduled off days

Interested candidates can forward their CVs in MS Word format to alex#triton-ai.com

Reg No. R1549345

Triton AI Pte Ltd

License no. 21C0661

The Singapore University of Tecnology is looking for a Research Assistant in the area of networked systems and cybersecurity. The successful applicant will work closely with a team of researchers and engineers to design and develop novel solutions for various types of networked systems (including industrial control systems and 5G systems).

Qualification & Experience:

• Bachelor's / Master's in Computer Science, Computer Engineering, or related discipline.
• Expertise in computer networks and cybersecurity.
• Research experience, technical skillset, and strong publication records in the area of networked systems, cybersecurity, or related areas.
• Strong software skills
• Ability to work well in a collaborating team setting
• Good written/oral communication skills in English

Responsibilities

· Responsible for assessing, clarifying, and validating the customers’ needs on regular basis & maintaining high customer satisfaction ratings.

· Partner with solution team & delivery team to develop account strategy plan and business plan.

· Research on telco industry and perform market insight to ensure the competitiveness of proposed solution.

· Achieve annual business plan through efficient internal collaboration and proper customer approaching.

· Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training.

· Handle related duties which are necessary for the proper management of key accounts and duties assigned.

Job Requirements

· Candidate must possess at least Bachelor Degree in any field.

· Candidate from ICT background is strongly preferred related with carrier network.

· Proven results of delivering client solutions and meeting sales goals.

· At least 5 years of experience in sales or relevant experiences, or similar client support role a plus.

· Ability to multi-task and manage multiple priorities in a fast-paced environment.

· Must be customer oriented, detail-oriented and capable of accurate work with minimal supervision.

· Strong negotiation skills, Self-motivated and self-directed.

Job Responsibilities:

· Ensure overall success of a project, or a portfolio of projects, by ensuring that projects are delivered on time, within budget, meet business requirements and comply with governance framework, including security and resiliency.

· Manage and monitor project plan, project milestones, risk and change management to ensure delivery of the project on schedule, within scope and budget.

· Plan and manage the scope of the project, its objectives and desired outcomes, and ensure alignment of project to the business outcomes of the Authority.

· Lead the development of the overall project schedule & activities based on the appropriate methodology including identifying dependency, critical path, milestones, and deliverables.

· Build comprehensive work plan and ensure all team members are on-board with delegated tasks and activities.

· Perform stakeholder management, including keeping the relevant stakeholders informed of the project status on a timely and regular basis.

· Manage processes and procedures covering issue and risk management.

· Manage the project schedule & lead activities towards the successful closure of the project including Performance Guarantee and Warranty Period.

· During project phase, lead the application in covering:

i. Contract Management.

ii. Service Level Management (SLA).

iii. Service/Change Request Management (scope, schedule, budget, prioritisation).

iv. Problem and Incident Management (tracking, escalation, closure).

v. Audit and Security Services.

vi. Risk Management.

· CITPM (Certified ICT Project Management Programme) or PMP (Project Management Professional) or COMIT (Certification in Outsourcing Management for IT) or an equivalent certification will be an added advantage.

· Hands-on experience in full project development life cycles.

· Team player with project management and people management skills.

· Experience in Hardware or Technical refresh project is an added advantage.

· Analytical, conceptualisation and problem-solving skills.

· Knowledge of Singapore Authority procurement and governance processes will be an added advantage.

· Familiar with Singapore government data security policies and governance Alternative Change Management Skills Set and Experience for Project Manager.

· A solid understanding of how people go through a change and the change process.

Job Description & Requirements

• Responsible for the quality and timely completion of QP(S) supervision works.
• To lead, guide & instruct the Site Supervision Team (RTOs) in compliance to (i) BCA Regulatory & Control Act & (ii) in accordance to LTA Terms of Reference for QP(S) contract requirements.
• Liaise positively with client, consultants & authorities for the benefit of the company
• Promote and safeguard the reputation & positive image of the company
• To follow-up ISO Procedures

Accredited with IES as RE. Minimum 5 years in geotechnical engineering works, namely deep excavation, ERSS, piling and tunnelling works.

Candidates with relevant LTA experiences are recommended to apply.

Responsibilities:

• Devise a growth strategy that encompasses both financial success and customer satisfaction.
• Conduct research to identify emerging markets and evolving customer needs.
• Schedule and conduct business meetings with potential clients.
• Promote our company's products/services, aligning them with clients' objectives and needs.
• Ensure compliance with legal regulations when preparing sales contracts.
• Maintain comprehensive records of sales, revenue, and invoices.
• Provide reliable post-sales support and feedback.
• Cultivate enduring relationships with both new and existing clients.
• Mentor and nurture entry-level staff, helping them grow into valuable sales professionals.
• Set development goals for the team and the business, and ensure their achievement.
• Provide training and assistance to team members for skill development.
• Identify and tap into new markets while enhancing sales strategies.
• Perform any additional tasks as assigned by the director.

Requirements and Skills:

• Proven work experience as a business development manager, sales executive, or in a related role.
• Demonstrated track record of sales success.
• Customer support experience is a bonus.
• Proficiency in MS Office and CRM software (e.g., Salesforce).
• Strong command of the English language.
• Sound market knowledge.
• Exceptional communication and negotiation abilities.
• Aptitude for building rapport with clients.
• Excellent time management and planning skills.
• Ability to thrive under pressure.
• Availability to work within flexible hours, including evenings, holidays, and weekends.

NTI-NTU Corporate Laboratory is a collaboration between Nanofilm Technologies International Limited (“Nanofilm”, “NTI”), Nanyang Technological University (“NTU”) and supported by Singapore under RIE2025. The Laboratory’s objective is to propel Innovation and Technologies commercialisation through NTU’s innovation and NTI’s deep technology. NTI-NTU Corporate Laboratory aligns with Singapore’s RIE2025 handbook – which emphasises the nation’s commitment to research and innovation, aiming to drive economic growth and address national challenges.

The Nanyang Technological University NTI-NTU Corporate Laboratory is seeking to hire a Senior Research Fellow. The selected candidate will innovate in semiconductor packaging, focusing on metallization and wafer packaging.

Key Responsibilities:

• Optimize plasma-enhanced metallization, vacuum coating processes, and leading R&D efforts in material science for device performance enhancement.

• Drive the development and implementation of advanced metallization techniques.

• Propose relevant vacuum coating solutions, conducting plasma simulations to refine processes.

• Oversee the transition from experimental designs to scalable solutions.

• Additionally, the role requires preparation and delivery of comprehensive reports to satisfy the stipulations of funding entities and corporate mandates.

Job Requirements:

• Ph.D. in a relevant engineering or science discipline is required.

• At least ten years of specialized post-doctoral experience.

• Expertise in plasma simulations (ANSYS, COMSOL) and a strong track record of research publications and successful grant applications are essential.

• Applicants must demonstrate effective collaboration skills in multidisciplinary settings.

We regret that only shortlisted candidates will be notified.

The School of Electrical and Electronic Engineering (NTU EEE) invites applications for the position of Research Associate. 

The eVTOL Research and Innovation Centre at Nanyang Technological University, Singapore, is looking for a strong candidate in the area of Thermal Management Systems.

Key Responsibilities:

• Lead the design and integration of thermal management systems for eVTOL aircraft, considering the unique challenges of electric propulsion and aerodynamics.

• Develop and implement strategies for efficient heat dissipation from critical components, including electric motors, inverters, and battery systems.

• Conduct thermal analysis and simulation to model and predict heat generation and dissipation within the aircraft systems under various flight conditions.

• Manage suppliers to select appropriate materials for thermal insulation and heat shielding, considering weight, durability, and thermal conductivity.

• Implement thermal barrier solutions to protect batteries from extreme temperatures.

• Develop and conduct lab tests, ground tests and flight tests to validate thermal management system performance under different operational scenarios.

• Generate detailed technical documentation, including specifications, thermal analysis reports, etc.

Job Requirements:

• Master’s degree in Electrical Engineering, Aerospace Engineering, or related field.

• Proven experience in thermal management system design for electric vehicles, aircraft, or similar applications.

• Proficiency in thermal analysis tools and simulation software.

• Knowledge of heat dissipation techniques, fluid dynamics, and thermodynamics.

• Strong problem-solving and analytical skills.

• Fluent English skill is a must.

We regret that only shortlisted candidates will be notified.

Assistant Professor (tenure track) Positions in Ecology

The Asian School of the Environment (ASE, https://www.ntu.edu.sg/ase) at Nanyang Technological University (NTU) Singapore seeks to appoint several Assistant Professors (tenure track) in tropical ecology. We broadly welcome applications across all areas of tropical ecology. This can include, but is not limited to, forest ecology, marine ecology, biodiversity research, conservation ecology, soil ecology, or plant or animal ecology.

Successful candidates should demonstrate the potential to build a world-class research programme and a commitment to education and mentorship of students, and to meaningfully contribute to our ambitions to have societal and environmental impact in Singapore and the surrounding region. They will teach within ASE at both undergraduate and at postgraduate levels. We are particularly interested in candidates who would be interested in teaching introductory-level ecology courses, including statistics.

Applicants must have a PhD in ecology, environmental biology, environmental science, geography, marine science, or in a related field, and show evidence of impactful, independent research in the field of ecology. We will consider a candidate’s past outputs, current research programme, likelihood to obtain future funding support, and potential and enthusiasm to develop their own research leadership in tropical ecology. Past research experience in tropical environments is essential.

ASE is a diverse, interdisciplinary school that integrates geoscience, ecology, and social science in order to examine environmental challenges in Asia and globally. ASE collaborates closely with the Earth Observatory of Singapore, and other schools in NTU’s College of Science, including the School of Biological Sciences. Beyond NTU, ASE researchers can access facilities at the St. John’s Island National Marine Laboratory and the Smithsonian ForestGeo plot in Singapore’s Bukit Timah nature reserve. ASE has state-of-the-art teaching facilities and research laboratories, including experimental growth chambers, chemical and genetic analysis facilities, and general-purpose laboratories.

ASE seeks a diverse and inclusive workforce and is committed to equality of opportunity. We welcome applications from all and recruit on the basis of merit, regardless of age, race, gender, religion, marital status and family responsibilities, or disability.

Emoluments and General Terms & Conditions of Service
The commencing salary is competitive and will be commensurate with the candidate's qualifications and experience. The University offers a comprehensive fringe benefit package.

Application Procedure
Applications will be reviewed and shortlisted on an ongoing basis until the positions are filled. Candidates are invited to submit their application packages (cover letter, full CV, research and teaching statements, names and contact details of three referees) through the NTU Career Portal, by clicking the 'APPLY' button.

All applications and materials submitted will be held in strict confidence.

For further enquiries, please contact the Search Committee Chair, Assoc. Prof. Patrick Martin (pmartin@ntu.edu.sg).
 

Your Role

The Palo Alto Networks Global Customer Services (“GCS”) organization plays a pivotal role in safeguarding businesses against evolving cyber threats.  We match our best-in-class cybersecurity product portfolio with our industry-leading services portfolio including Professional Services, Customer Success and Technical Support to ensure customers have a seamless experience to drive optimal security outcomes for their business. We guide customers up the security maturity curve and continuously support them when, where, and how they need it - keeping their business safe.

As the Head of Operations - Global Customer Services, JAPAC at Palo Alto Networks, the individual will play a crucial role in enhancing the efficiency and effectiveness of the GCS organization across our JAPAC region which includes Professional Services, Customer Success and Technical Support teams. The Head of GCS Operations, JAPAC will perform data analysis and provide relevant insights to aid the Vice President of Global Customer Success (JAPAC) and their leadership team manage the day to day business to meet and exceed their business objectives.  

This leader will also be instrumental in establishing robust operating rigor and feedback mechanisms that inform product improvements and in driving initiatives to maintain high standards across GCS, aligned with the company's commitment to unparalleled service delivery. 

As the Global Customer Services Organization undergoes transformational changes to adapt to evolving market dynamics and customer expectations, the Director of Operations will play a crucial role in supporting process re-design and operationalization initiatives. This role requires a forward-thinking individual capable of driving innovation and piloting programs to enhance the efficiency and effectiveness of overall customer satisfaction and business performance.

Your Impact

Strategic Alignment and Operational Cadence: 

Align the operating cadence with the company's overall vision and strategy. Define and manage schedules for key meetings, ensuring focus on strategic priorities, key metrics, problem-solving and process excellence.

Performance Analysis and Reporting: 

Regularly analyze baseline data to identify trends, patterns, and areas for improvement, translating insights into actionable recommendations into both strategic initiatives and routine operations. Develop and implement robust data analysis frameworks to assess team efficiency, business performance metrics and global customer services initiatives against established KPIs. 

Regularly prepare and distribute reports and dashboards that provide senior stakeholders with a clear and data-driven perspective on key trends and indicators.

Feedback and Improvement: 

Establish a feedback loop with Support Delivery Managers and Engineers for insights into customer issues and bottlenecks. Utilize this feedback to iteratively improve meeting structures, communication channels, and overall operational processes.

Process re-engineering and Pilot Programs:

Drive the operationalization of redesigned processes, ensuring seamless integration into day-to-day activities. Identify opportunities for pilot programs aimed at testing and implementing innovative approaches to customer success operations. Work cross-functionally to conceptualize, launch, and evaluate pilot initiatives, leveraging data and feedback to inform broader operational strategies.

Predictive Analytics:

Explore the integration of predictive analytics to anticipate customer needs and proactively address potential challenges. Utilize data models to forecast future trends and recommend preemptive actions to enhance customer success outcomes.

Collaboration and Cross-Departmental Engagement: Foster collaboration between different departments including: Go-to-Market organization, Renewals teams and Sales Operations, ensuring representation in relevant meetings and initiatives. Foster collaboration and information-sharing across global teams to drive a cohesive and unified customer success approach.

Adaptability and Flexibility: Build flexibility into operations to adapt to changing business conditions and priorities, while defining and tracking key metrics and KPIs in line with organizational goals.

A Tech Lead with expertise in both software development and DevOps practices. Will play a pivotal role in guiding our development and infrastructure teams, ensuring the successful delivery of software projects while implementing efficient DevOps processes.

If you are passionate about leading teams, driving innovation, and bridging the gap between development and operations, we encourage you to apply. Lead and manage a team of Senior Software Developers and DevOps Engineers, fostering collaboration and high performance Oversee the design and implementation of Continuous Integration (CI) and Continuous Deployment (CD) pipelines automating build, test, and deployment processes Collaborate with cross-functional teams to define and optimize DevOps strategies and workflows.

• Mentor and guide teams in adopting best practices for software development and DevOps, including code quality, security, and scalability.
• Identify and mitigate risks related to software delivery and operations, ensuring compliance with industry standards and regulations
• Collaborate with stakeholders to gather requirements, provide project updates, and address technical challenges.
• Stay up to date with industry trends, emerging technologies, and DevOps practices to drive continuous improvement.
• Lead and participate in the internal hiring process of suitable candidates from the tech industry, inclusive of assessment and decision-making.

To deliver standardized clinical trials laboratory services at the highest operating and financial performance. To ensure superior, analytical performance that exceeds global bio-pharmaceutical sponsors’ expectations (i.e. turnaround time, long-term results ‘consistency within set specifications, lower unit cost). To provide accurate and timely services to investigators to safeguard study subjects’ safety and protocol compliance. The incumbent leads a regional laboratory operation and streamlines current, or develops new, profitable analytical services.

Key Accountabilities:

• Improve regional lab operation productivity (Revenue/FTE), assays unit costs, re-organize workflows and platforms (consolidate, concentrate) to maximize profits (contribution margin) and quality (volume/bench).
• Collaborate with the Global Business Process Owners and staff members of Investigator Services, Project Management, Data Management, IT and Quality Assurance to deliver high quality Laboratory services within required turnaround time and improved operating performance (efficiency, quality, speed, cost and competitiveness).
• Assist in developing new laboratory services and processes to exceed sponsors’ expectations, deploy new assays on time and Key Accountabilities
• Control regional operation for compliance with the company’s global and unique set of quality standards (GxP, CAP, ISO, etc.). Assist in the roll out of new and improved programs. Secure and maintain accreditations recognized by sponsors (CAP, NGSP, etc.).
• Support and work with QA: ensure timely resolution of corrective actions to clients’ and internal audit findings. Implement and follow through preventive actions - amend SOPs, document staff competency and controls staff compliance.
• Ensure analytical QC and proficiency testing programs are performed and corrective actions taken within set time frames.
• Collaborates with subcontracting partner laboratories, external network of laboratory scientists and medical experts, vendors and suppliers supporting laboratory operations and services to maintain/improve service level, ensuring client satisfaction.
• Manage staff performance: set objectives in line with annual plan, perform regular reviews, manage deviations, provide rewards or corrective measures as requested, manage TCE budget within guidelines. Recruit, train and retain highest caliber individuals that meet the requirements for performing the job. Manage poor performers. Ensure on going staff competency in their respective roles.

You will develop and implement tailored strategies and business models in a dynamic international project environment and support our clients to master their challenges. As a Project Manager, you will assume responsibility for one or more projects or lead streams in larger programs and actively participate in business development and acquisition approaches. You directly interact with clients at CXO and management level and guide project teams. From the start, you are considered an entrepreneur in our company. We encourage you to show initiative, think creatively and take responsibility.

The job includes:

• Developing market and growth strategies, optimizing organizational structures and support strategic performance improvement programs, from strategic design to implementation.
• Being a key pillar in our organization and important interface to our clients. while being responsible for project delivery and team guidance.
• Working with our clients (leading global retail and consumer groups across the region), from junior associates to senior stakeholder groups.
• Finalizing and presenting deliverables to the client.
• Mentoring, guiding, coaching and sharing consumer and retail subject matter knowledge with colleagues and wider business.
• Shaping and retaining excellent working relationships with our clients to ensure that project scope is met bringing steady and constant quality in all outputs.

Key responsibilities:

• Day to day management of accountability programs for selected key regional clients
• The preparation of buying results for clients within the region including reviewing data and co-creation of delivery presentations
• Developing strong relationships with buyers in local offices, WW account teams and media auditors
• Providing advice and support to local offices on media accountability
• To contribute to New Business pitches and cost exercises including reviewing of responses, managing of timelines, analysing feedback and reviewing against benchmarks
• Manage global and regional communications effectively to share best practice and get desired results from local markets
• To work alongside the Worldwide Investment team to maintain a strong collaborative global trading community
• Reporting into the APAC Investment and accountability director

Main Responsibilities:

• Assist in reviewing of the team’s Final Freight Invoice before sending out to Counterpart
• Generate periodic reports through Dashboards & IMOS to share with the team and monitor progress
• Oversee the Bank balance and to work closely with Controllers & FX team to maintain adequate funds in our Account
• In-Charge of daily Cashlog, Monthly Cashflow & to perform daily Bank reconciliation against Trial Balance as well
• Oversee Broker’s SOA
• Oversee Bunker mass settlement
• Involve and handle daily operations of Vessels (Exécution work responsibilities)
• Assist to monitor Team’s file closing status
• Assist in providing documentation to the reporting division to support annual audit across the entire platform
• Assist in creating and improving reports, processes and systems

Experiences:

• At least 5 years of relevant work experience within the shipping industry experience
• Essential to have prior vessel and voyage accounting experience
• Experience working within a commodity trading environment.
• Proficiency with MS Excel and IMOS accounting software preferred

Other skills (Computer Skills, etc):

• Strong practical accounting knowledge and skills
• Strong attention to detail, including precise accuracy of data entry
• Detailed follow-through abilities and strong documentation skills
• Ability to work independently, effectively prioritize multiple tasks and meet multiple deadlines
• Excellent verbal and written communication skills

Languages:

• English (Fluent)

Academics:

•  Degree in Accounting/Finance/Economics

Main Responsibilities:

• Prepare daily trading PNL for assigned desk and close the trading P/L on a timely basis. This includes preparation of journal entries for accounting team to book.
• Review and validate daily freight payable transactions in accounting system for accurate and timely payments.
• Update futures/options margin accounts breakdown by desk, per broker statement.
• Review general month-end accounting tasks by accounting team to ensure that the financial results are prepared and reported timely in accordance with IFRS and Singapore accounting standards as well as internal policies. This includes Statutory and Management reporting.
• Perform month-end trading and accounting PNL reconciliation to ensure no major discrepancies and differences are accounted for, provide commentaries as required.
• Work closely with Freight Operations, Trading, Execution and Accounting teams to ensure that financial transactions including trading accruals and provisions pertaining to trading books are accounted for properly in both trading and accounting systems, and that they are in line with IFRS.
• Liaise with Accounting teams in offshore Shared Services Centre to ensure that non-trading activities are booked accurately.
• Coordinate and liaise with external parties like external auditors, tax agents, local tax and government authorities where required, during quarterly GST filing, annual statutory audits, and annual MSI-AIS Award submissions.
• Engage actively in the ongoing process of automating tasks and constantly look for areas of improvement.
• Assist the Manager/Controller to assess and identify risks within the business and any other adhoc tasks as required.

Experiences:

• 1-2 years of experience in Product Control/Business Analysis/Management Accounting/Audit/FP&A from shipping/commodities industries preferred.
• Good understanding of futures markets, hedging and derivatives mechanisms.
• Strong verbal and written communication skills, ability, and willingness to interact effectively with all levels of employees & management.
• Ability to handle multiple responsibilities and to prioritize.
• Self-starter with ability to work independently and to take initiative, proactive attitude toward problems and issues.
• Ability to work in a high-pressure atmosphere.  Flexibility on working time during periodic closings.
• High level vision with and attention to detail.
• Ability to identify/control weaknesses and implement process improvements.
• Strong analytical skills.
• Highly proficient with Microsoft Excel / SAP / IMOS systems.

Academics

•  Degree in Accounting/Business/Economics or similar field.