Total 20,354 Others/Any job vacancies in serangoon north ave 5 singapore

The Senior Client Success Specialist is an advanced subject matter expert, responsible for building and maintaining the client relationship to drive value for the client and increased lifetime value for the organization.

This role is responsible for multiple medium-to-large or diverse (multi-service) contracts for larger clients. As the primary post-sale point of contact for clients they drive client-facing activity through the Client Success Management Charters of Adoption, Expansion and Renewal.

Acting as the clients’ trusted advisor they help the client realize value from their relationship with the organization and ensure the client’s relationship experience is a positive one.

This role is required to work in partnership with sales and client/service delivery management teams to deliver in-contract growth and a successful on-time renewal as the primary customer contact point.

Core Duties and Responsibilities

Client Nurture / Relationship -

• Develops and maintains the relationship with client representatives to Management level, being recognized as the client’s ‘trusted advisor’ through periodic engagements
• Coordination of new client on-boarding responsibilities, including set-up of the client onto the Client Portals (plus other associated activities).
• Ensures the client can interact successfully with the company and to optimize the engagement (measurable through improving CSAT).
• Preparation and implementation of weekly/monthly/quarterly/bi-annual client service meetings, client audits, client satisfaction surveys as well as tracking of service issues, quality assurance metrics and complaints (including being the first point of contact for complaints and escalations)
• Acts as an escalation point for client issues which are not being resolved though standard process, facilitating a satisfactory client outcome with relevant resolver groups within the company.
• Gathers and tracks client requirements and specifications, including changes throughout the life of the contract and associated approvals/authorisations from the client and the company
• Documents and publishes meeting agendas and associated minutes, and tracks action items, owners, and due dates.
• Control and management of the commercial client contribution, monitoring of the ordering and billing processes as well as chasing outstanding payments/receivables. Development of client interfaces and systems (for example CRM and Change Management Systems)

Adoption Charter -

• Ensures the client is aware of and is successfully adopting offer features and increasing their usage of services (as appropriate).
• Proactively helps the client to realize demonstrable value from the offers and meet their original business (procurement) objectives.

Expansion Charter -

• Drives up-sell of existing offers/services and close the deals to achieve revenue targets.
• Identifies cross-sell opportunities (to extend company's footprint with the client) and facilitates engagement with Sales/GTM functions to engage the client on these opportunities.

Renewal Charter -

• Demonstrates the value delivered by the company throughout the lifetime of the contract and drives a successful and on-time renewal.
• Minimizes churn (client, revenue, service) at renewal and seek opportunities to drive up-sell / cross-sell as part of the renewal process.
• Prepares status reports to keep management, clients, and project team informed of project status, renewal business metrics and related issues
• Recommends appropriate process and procedure revisions in support of continuous improvement.

Client Success Practice -

• Be an active member of the Regional and Global CS Management practice (including adopting standard methodologies, platforms/tools, KPIs, best practice activity, sharing experiences with the community).
• Responsible for Data Quality Management within own client portfolio.
• Must be able to respond to emergency situations at the data center and to carry a cell phone and provide 24 x 7 support as needed.
• Periodic travel to other NTT GDC locations, and client or vendor sites.
• Builds and maintains Client Success Management skills and operating knowledge.
• Builds and maintains an up-to-date knowledge of company offers.

Knowledge, Skills and Attributes:

• Excellent interpersonal skills with the ability to develop and maintain solid stakeholder relationships up to Management level.
• Possess excellent problem solving, critical thinking, client service, verbal and written communication skills.
• Advanced account planning and stakeholder mapping and management techniques documented in Account Plans
• Ability to interpret a client’s business strategy / plans and understand opportunities for company solutions/services.
• Advanced knowledge of company offers and services, including the core functionality and features, linkage within organization's service portfolio, pricing structures, client benefits.
• Ability to provide an external industry viewpoint (including industry insights, technology trends and competitor landscape) and to highlight company's expertise and differentiated offerings and position “partnership” offerings with the client.
• Be highly proficient with the use of IT equipment and software systems, including a very good knowledge of MS Office, especially Excel.
• Advanced sales skills (consultative selling and negotiation) with the ability to identify up-sell opportunities and close resulting deals participating as member of the overall sales account team.
• Ability to execute on-time renewals with minimum volume or price churn and maintaining readily available client contract database of post and current contracts together with client specific documentation.
• Strong knowledge and understanding of IT service environment, service operations and ITIL practices.
• Advanced understanding of company’s high-level operating model and the ability to develop and maintain relationships across relevant cross-functional teams.
• Advanced understanding of company’s billing processes and client invoicing linked to contracted services.
• Advanced understanding of financial statements and metrics, including revenue, expense control, and growth relative to market in order to hold strategic client conversations.
• Advanced understanding of contracts and contract management; with the ability to maintain the contract, to discuss with the client and understand how to position as a value exchange.

Additional Requirements:

• Bachelor’s degree or equivalent in information technology or sales or a related field.
• Additional relevant vendor certifications are advantageous.
• At least 6 – 8 years of relevant experience in a client-facing role in one or more of Sales, Service or Consultancy disciplines in a large scale (preferably multi-national) technical services company, such as a data center services provider, telecommunications and/or internet services provider or another similar technical organisation.
• Advanced subject matter and services product expertise within sales and operations.
• Advanced experience in a Managed Services and/or Outsourcing environment.
• Advanced experience as Operations /Delivery Manager, Account Executive, Solutions Consultant/Service architect for medium to large managed services contracts for assigned clients.

Job Description:

• Manages and monitors all installed systems and infrastructure for the organization to be in line with company guidelines or SOP (standard operating procedure).
• Assists in the coordination of various teams testing and evaluating for the development of design and its implementation of the best output.
• Installs, configures, and tests operating systems, application software, and system management tools.
• Ensures the highest level of systems and infrastructure availability.
• Evaluates the existing systems and provides the technical direction.
• Plans and implements system automation as required for better efficiency.
• Deals with work process, optimization methods, and risk management tools in the given projects for the successful accomplishments according to the requirements of the stakeholders.

Experience:

• Computer science degree
• Scripting and programming proficiency
• OS and Network experience
• Certification may be helpful

Job Description

a) Report to the Project Manager. Responsible for the EHS systems and implementations.

b) The detailed duties and responsibilities includes but not limited to the following:

• Assist and advise the Project Manager on EHS planning for overall project scope and detailed activities.
• Study and fully understand the requirements of company ISO, EHS and sub-contracts agreements.
• Liaise, handle and keep proper records in dealing with all related authorities in complying with their respective requirements.
• Conduct regular site audits to ensure compliance with EHS requirements. He is authorized to take necessary actions including issuance of partial stop work order as he and the Project Manager deem fit.
• Handle all accident and incident reports.
• Work as a team with project team members and sub-contractors to provide a safe working environment.
• Prevention of fines, imposition of demerit points and SWO from the authorities or owners like MOM, NEA and HDB is a key role which is also a key performance measurement of WSHO cum ECO.
• Ad-hoc matters as assigned by the PM which is necessary for the execution of the project.

Job Requirements

• Certified NEA, ECO, ECO, ECMO
• At least 3-5 years' on-site experience

Job Description：

The Access & Identity Management (AIM) team is a critical component of Global Information Security and is responsible for controlling and maintaining secure access across the technology estate. The team ensures that all users have appropriate access to technology systems and resources within the Firm.

The AIM administrator is responsible for user administration functions across all technology platforms and applications, including:

• Managing user accounts, permissions and entitlements in Microsoft Active Directory, Exchange, UNIX, Cloud (Microsoft Azure, AWS, GCP), 350+ business applications and client’s state-of-the-art trading and asset management platform.
• Maintaining appropriate user entitlements throughout the employee lifecycle (Joiners/Movers/Leavers).
• Project work relating to system migrations and onboarding new systems to AIM management.

Requirement：

• Experience performing user administration in a Windows Active Directory environment, and a Microsoft Azure Entra ID.
• Experience in granting NTFS permissions for folders/files in a Windows Distributed File System Environment.
• Experience performing user administration tasks for various in-house and third-party applications.
• Experience in Exchange administration Exchange Admin Center (both ECP, EAC): creating and maintaining mailboxes, distribution lists, contacts and public folders.
• Knowledge of enterprise-level Identity Management systems (e.g. SailPoint IdentityIQ, Okta).
• Experience administering 2FA remote access solutions (e.g RSA, Duo, etc)
• Knowledge of Information Security principles and ability to adhere to SSAE16 and SOX audit requirements pertaining to Identity & Access Management (Role-Based Access Control, access governance, detail-oriented, obtaining and documenting approvals, etc).
• Experience with ticketing/workflow management tools (e.g. ServiceNow, JIRA).
• Basic familiarity with UNIX command-line execution.
• Basic familiarity with PowerShell command in both Office 365 and on-prem Exchange.
• Strong written and verbal communication skills.
• Commitment to excellence and high standards; strong organizational skills; able to manage time, priorities and workload; provide documentation and accountability.
• Work independently and proactively.
• Working hours - No issue with early shift (8am SGT, occasionally 7am), and holiday season coverage

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

General Accountabilities

• Regular visit to SI key partners to further expand and explore potential sales opportunities.
• Supporting key Partners on Sell out Targets set by HQ.
• Planning product promotion according to R&D and marketing research;
• Provide customer support and product solutions training
• Participate in important project product selection, solution providing, bidding scheme and implementation plan evaluation;
• Develop and implement quarterly sales plans and achieving individual KPI set and any other scopes as determine by management.

Job Qualifications

• Candidate must possess at least a Bachelor's Degree.
• Min. 5 years‘experience in related field.
• Good communication ability, can work under pressure
• Strong understanding and background in video surveillance security market will be advantageous.
• Preferred with relevant technical background experience.
• Service-oriented, analytical and takes ownership to solve problems.

SAMH manages the Activity Hub, where psychosocial rehabilitative programmes are conducted to assist residents in their recovery from mental illness and to reintegrating them into the community. Activity Hub’s services include occupational therapy, social work, psychological services and vocational placements.

We are seeking passionate and dedicated staff to join us to make a meaningful impact in the lives of our clients!

Work Location: 8 Buangkok Green, Singapore 539752

Key Responsibilities

This is a direct client-facing role.

You will ensure the smooth running of our daily programs and promote residents’ quality of life through program co-ordination and support services to help the residents in their daily living. You will have opportunity to interact with stakeholders such as residents, suppliers, external agencies and volunteers etc.

· Programme Co-ordination
Assist in planning and conducting group sessions (eg. Daily living skills, work-related skills, crafts and sports) to engage residents as required

· Vocational services support
Submit records and documents on residents’ attendance and output and ensure that the works are completed satisfactorily

· Support Services not limited to the following:

o Café/Sundry operations (train clients for employment, conduct simple meals preparation, liaise with suppliers to replenish stocks etc)

o Craft programs

Ensure smooth running of daily programs and operations of Social Enterprise

Work with Art Coordinators to have new crafts for sales and SE booths

o IT support

Work with Social Enterprise Team with different types of online retail platforms

Conduct computer and digital skills programs for residents

· Event Management

Plan and organize the annual events for the residents

· Project Management

Work with external agencies and volunteers on some projects

· Administration
Submit records and documentation

PRE-REQUISITES

- Qualifications: N / O / A / ITE / Diploma

- Proficient in spoken and written English and fluent in Mandarin and / or Malay / Tamil and at least one other dialect.

- Proficient in MS Word, Excel and Powerpoint

- Self motivated and resilience to serve the mental health polulation

Location: Bukit Panjang

Working Hrs: 40hrs/weekly

Responsibilities:

1. Assist teachers with food preparation and storage

2. Maintain kitchen cleanliness and organization

3. Manage food orders and suppliers

4. Check food deliveries and portion ingredients

5. Assist during cooking lessons and cleanup

6. Ensure kitchen safety and equipment maintenance

7. Clean and maintain department rooms

8. Laundry duties (aprons, towels, etc.)

9. Periodic stocktake and deep cleaning (holiday periods)

Qualifications:

1. Shall have at least 1 year of working experience in Secondary Schools

2. Preferably with similar experience working in Nutrition and Food Science laboratory.

Key Skills:

1. Food preparation and safety

2. Kitchen management and maintenance

3. Communication and teamwork

4. Attention to detail and organization

5. Basic cleaning and laundry skills

Job Purpose:

The Art Teacher is responsible for developing each child interest in arts and the ability to express their artistic ability and creativity, to acquire knowledge and aesthetic understanding, to nurture and develop talents.

Job Responsibility:

• Prepare course materials and execute planned art curriculum lessons in group settings.
• Educate and nurture child to express artistic ability, creativity through principles of art and techniques.
• Demonstrate art techniques in activities including drawing and painting.
• Provide guidance by which children develop aesthetic concepts and appreciations.
• Guide and explain to children on proper care and use of art materials and tools.
• Adopt supportive classroom approach which facilitates positive learning and development.
• Encourage children to express their own personalities and thoughts through creative process.
• Evaluate each child’s performance and growth in knowledge and aesthetic understandings.
• Provide quality feedback on child’s development progress.
• Participate in campus events including parent meeting sessions and festive events.
• Perform any other duties and responsibilities as assigned by the Art Teacher (Supervisor).

Job Requirement:

• Possess Diploma or Bachelor degree in Arts or equivalent.
• Prior experience working in classroom setting is an added advantage.
• Candidates who are innovative, highly driven and take initiative are encouraged to apply.
• Passionate in engaging, teaching and developing children.

Working Hours (43 hours per work week):

Mon : off

Tuesday - Friday : 1.30pm - 7.30pm

Saturday and Sunday: 9.00am - 7.30pm

Job Scope

1. Responsible for carrying building and equipment maintenance projects
2. Perform both corrective and preventive routine maintenance, through regular inspection and maintenance.
3. Implement and improve the existing ISO maintenance program and to ensure trouble free production, and ensure adherence to 5S principles
4. Assist in continuous improvement of existing processing and packaging technology, providing equipment expertise to trouble shoot performance issues.
5. Execute the tasks of overall upkeep of the whole building and facilities.

Requirements

• Electrical troubleshooting and mechanical setup skills
• Knowledge in DFMEA or other tools.
• PM skill in mechanical & electrical system

Interested may whatapps 84597671

Job Purpose and Key Accountabilities:

As a Management Trainee, your main goal will be to learn and master various aspects of the company's operations, including but not limited to operations management, human resources management, team leadership, decision-making, and problem-solving. Through this training program, you will acquire the necessary skills and knowledge to prepare for future senior management positions.

Key Accountabilities:

1. Continuously learn and understand the specific business operations and management strategies of the company.
2. Participate in and lead team projects, enhancing teamwork and leadership.
3. Effectively manage and execute projects in a multitasking and high-pressure environment, with a results-oriented approach.
4. Solve problems encountered in work, formulate and implement solutions, emphasizing replicable processes.
5. Embrace change, continuously improve your skills and knowledge, and break through your own capability boundaries.

Main Duties and Responsibilities:

• Participate in the company's daily operations and management activities, learning the company's business processes and strategies.
• Assume a leadership role in projects, effectively distribute tasks and manage progress, ensuring smooth completion of projects.
• Think independently when encountering problems, propose and implement solutions, and conduct a review after problem resolution.
• Accept feedback from superiors and colleagues, continuously improve your skills and knowledge, and maintain positive energy with an open mindset to change.
• Enhance your professional knowledge and skills by participating in the company's training and learning activities and continuously learning.

Job Specification:

• Education: Bachelor's or master's degree in business management, education, psychology, or other related fields.
• Skills: Leadership and teamwork abilities, problem-solving and decision-making capabilities, project management skills.
• Personal Characteristics: High self-drive, leadership, adaptability, resilience.
• Career Goals: Passionate about education and training, looking forward to long-term development in the company, willing to take up a management position after completing the training.
• Others: Deep understanding of the education and training market in Singapore, familiar with basic information technology and software applications.

Working Hours (43 hours per work week):

Mon : off

Tuesday - Friday : 1.30pm - 7.30pm

Saturday and Sunday: 9.00am - 7.30pm

Job Description and Responsibilities :

• Develop ideas for our company sosial media and webside.

• Work closely with the teams to ensure alignment of design to client's requirements.

• Ensure that all design work is completed to the highest standard.

• Strong technical knowledge.

Requirements:

• Knowledge of software :3D Max/sketch-up, Auto-Cad, Photoshop, Illustrator.

Roles & Responsibilities :-

1. Class 3 Driver to drive 14 ft lorry with valid Singapore Driving License.
2. Know Singapore route very well.
3. To ferry Foreign Worker to different job site.
4. Can help to do some general works and help to buy building materials upon request.
5. Preferably with similar experience for at least 3-5 years in Singapore as driver ferrying workers to jobsite.

• To supervise the work of sub-contractors and work closely with other operations staff to meet the project schedule
• Report to the Construction Manager
• You will adhere to construction procedures and safe work practices and ensure that works are executed within an acceptable standard of workmanship so as to meet the stringent requirement conducted during site tests and inspections
• Prepared and Assembled ready wooden cabinetry to drawings and specifications for installation.
• Verified dimensions and checked the quality and fit of pieces.
• Measured and marked dimensions of sites.
• Performed Cabinet assembly with the use of hand tools.
• Assisted with all aspects of the assembly team.
• Read detailed schematics for cabinets and executed assembly accurately.
• Helped with delivering and manually installing cabinets.
• Installed cabinets in residential homes.
• Minimum 3 years of relevant experience in the Construction Industry
• Possess a certificate in Building Construction Safety Supervisor (BCSS)
• Supervisory experience in foundation & structural works on site
• Able to work independently with a positive attitude

• To supervise the work of sub-contractors and work closely with other operations staff to meet the project schedule
• Report to the Construction Manager
• You will adhere to construction procedures and safe work practices and ensure that works are executed within an acceptable standard of workmanship so as to meet the stringent requirement conducted during site tests and inspections
• Prepared and Assembled ready wooden cabinetry to drawings and specifications for installation.
• Verified dimensions and checked the quality and fit of pieces.
• Measured and marked dimensions of sites.
• Performed Cabinet assembly with the use of hand tools.
• Assisted with all aspects of the assembly team.
• Read detailed schematics for cabinets and executed assembly accurately.
• Helped with delivering and manually installing cabinets.
• Installed cabinets in residential homes.
• Minimum 3 years of relevant experience in the Construction Industry
• Possess a certificate in Building Construction Safety Supervisor (BCSS)
• Supervisory experience in foundation & structural works on site
• Able to work independently with a positive attitude

Job Description and Responsibilities :

• Develop ideas for our company sosial media and webside.

• Work closely with the teams to ensure alignment of design to client's requirements.

• Ensure that all design work is completed to the highest standard.

• Strong technical knowledge.

Requirements:

• Knowledge of software :3D Max/sketch-up, Auto-Cad, Photoshop, Illustrator.

· Provide administrative and operational support and assist supervisor to ensure smooth operations.

· Handle day-to-day general queries from shelter residents

· Assist in the admission and orientation of new shelter residents

· Attend to general enquires on shelter (Internal/External parties)

· Provide administrative and operational support in overall shelter operations

· Collect statistics for monitoring and evaluation of activities and programmes of the shelter

· Perform and assist in data entry for client and operational records

· Collect and maintain records of payments from clients for shelter fees and utilities

· Maintain records of financials, postages, distribution of rations/assistance to shelter residents, including inventory of in-kind donations

· Support the maintaining of security, health and safety of the shelter environment

· Assist in admission/discharge and orientation of residents

· Access shelter units for maintenance checks, perform minor maintenance repairs and/or contact repair persons for necessary maintenance

· Enforce shelter rules and conduct shelter inspection for compliance with shelter rules

· Manage general disputes that may occur between co-living shelter residents

· Liaise with external stakeholders and AWWA HQ departments for the smooth operations of AWWA TS.

· Support Assistant Manager – Operations in guiding and mentoring the operations team.

· Respond to incidents within shelter units, such as de-escalating crisis situations and notify Operations Head / Centre Manager for next action step

· To support in TS wide programmes

You will be developing and implement hospital-based education program to advance and improve nursing professional practice and this will include to Obtain accreditation required to conduct the various types of training.

A little about you and what we seek to accomplish together:

Training and Education

• Conduct training needs analysis to determine skills / knowledge gap
• Plan, develop, co-ordinate / conduct orientation and in-house training / education program and evaluate effectiveness of training program
• Source for external learning opportunities; facilitate / organize conferences, seminars and workshops.
• Guide and advise clinical instructors/preceptors regarding nursing students and staff competencies matters.
• Support the Nurse Manager in investigating ward incidents pertaining to nursing students.
• Support the Nurse Manager to maintain consistent compliance in standards of patient.
• Providing supervision to all grades of nurses, including trainee nurses.
• Identifying skills and knowledge deficits in nursing care delivery.
• Assessing skills competency.
• Plan and coordinate with Nurse Manager and Nurse Clinician to identify staff for advanced/specialized staff development, e.g. Advanced diplomas, (Community Care Manpower Development Awards (CCMDA) etc.
• Maximize training budget to achieve maximal utilization for staff education and development.
• Market training program to external organizations.
• Coordinate clinical placements for nursing students, and request for attachments from external organizations.

Clinical Practices and Standards

• Serve as a role model in clinical practices and standards.
• Uphold nursing standards and care practices through monitoring practices.
• Work with Nurse Clinician to develop audit tools to monitor nursing care practices.
• Assist in emergency situations involving patient care.

Nursing Research

• Strengthen the link between clinical nursing and research.
• Critically review research articles, communicate and apply significant findings to their areas of practice.
• Encourage nurses to identify research questions, participate in research and apply findings to practice.

Accreditation

• Assist reporting officer in preparing, submitting and obtaining the accreditation.
• Work with reporting officer to strategize and plan for the development of the department based on organizational needs.

What you might need to have:

• Degree in Nursing or a post basic qualification in Education, or Clinical Specialty.
• Registered Nurse with Singapore Nursing Board.
• At least 7 years in clinical care.

Job Responsibilities:

• Develop and implement maintenance schedules for machinery and equipment.
• Ensure all maintenance and repair works adhere to specifications, are completed on schedule, within budget, and accurately documented.
• Conduct routine inspections and preventive maintenance to optimize machinery performance and extend equipment lifespan.
• Liaise internally between operations teams to address machinery breakdowns and operational concerns.
• Coordinate data collection on auxiliary materials from operations teams and report accordingly.
• Manage receipt, maintenance, and monitoring of machinery parts inventory.
• Collect machinery maintenance repair data and costs for analysis.
• Prepare monthly machinery reports detailing maintenance activities and performance metrics.
• Undertake additional tasks as required to support operational needs and project requirements.

Job Requirements:

• Bachelor's Degree in Mechanical or Mechatronics Engineering or Equivalent.
• Preferably with at least 3 years of working experience dealing with machinery.
• Those who have experiences in machinery spare parts will have added advantage.
• Resourceful with positive attitude and able to work independently.

Located at around lorong Chuan MRT station

We practice Work Life Balance.

Job Responsibilities:

➢ Implement the program for the class in accordance with the policies, guidelines, framework and philosophy of the centre.

➢ Guide primary school children (primary 1 to 5) to ensure completion of daily homework.

➢ Keep accurate records of children’s progress and address each child’s educational and developmental needs on an individual basis to the best of your ability.

➢ Responsible for the preparation and upkeep of teaching resources, arrangement, appearance and learning environment of the classroom.

➢ Maintain and build relationships with children and parents.

➢ Conduct MindChamps unique enrichment programmes.

➢ Being an inspiring role model with a creative spirit and a champion (positive) mindset.

➢ Use positive discipline techniques at all times.

➢ Ensure safety and timely transfer of students from school to student centre.

➢ Ensure safety of children within the premises.

➢ Any other ad-hoc duties as delegated by Centre Director.

Job Requirements:

➢ Diploma or higher in any discipline with minimum of 1 years of teaching experience with primary school students.

➢ Able to teach primary school subjects ( English, Math or Science)

➢ Possess good communication and classroom management skills.

➢ Enthusiastic & energetic and has a positive mindset to learn and grow together with the company.

➢ Creative and loving energy with a positive disposition.

➢ Excellent communication and classroom management skills.

for interest please message 92377006 (KOH)

Key Accountabilities

• Technical support to Group sales affiliates in the region for product groups such as control products, IAQ products and air conditioning installation material products
• Perform as the technical supporting desk
• Support the installation and commissioning for each job site
• Create demo kits for assigned product for regional promotion
• Support the marketing department to give the technical advice for the sales promotion enhancement
• Analyse and test product failures for better quality achievement
• Any adhoc duties as assigned by superior

Requirements

• Degree in Electrical/Electronic/Mechanical Engineering, or relevant
• Experience in air-conditioning or electrical industry will be an advantage
• Proactive and influential personality with ability to persuade and drive decisions
• Good to have PC programming and drafting skills
• Willing to travel with APEC regions

The Transportation Operations Coordinator is responsible for  ensuring the smooth operation of our logistical activities by driving carrier and service provider performance through collaboration and coordination of processes, carriers, and facilities. Ensures performance and lowest cost transportation by analyzing company and customer needs, researching transportation methods and auditing carrier costs and performances.

Key Responsibilities:

• Build customer relationship and provide excellent customer service, understanding their needs and goals
• Identify and address issues that may impact customer satisfaction and work on solutions to improve the overall customer experience
• Manage the flow of goods and materials by coordinating with customers, 3pls, carriers, warehouses,  and other stakeholders to streamline the supply chain process to meet KPIs and OKRs as agreed to with the client, i.e OTIF
• Arrange transportation for shipments, considering factors such as cost, transit time, and mode of transport. Coordinate with freight forwarders, carriers, and haulage companies to schedule pickups and deliveries as and when required
• Drive carrier and service provider performance for the Hub and Spoke locations
• Responsible for transportation management of warehouse inbound and outbound activities, warehouse and trailer capacity management
• Support the collection and interpretation of data, provides data analytics to improve the transportation operational efficiency of their assigned warehouse location
• Coordinate and collaborate  with multiple parties including customer stakeholders, warehouses, carriers, service providers onsite team members to resolve any issues that may arise
• Serve as the main point of contact for internal departments, external vendors, and customers regarding logistics-related inquiries. Communicate shipment status updates and address any issues or concerns promptly
• Acts as a liaison between Google’s warehouse vendor and carrier
• Support domestic and international shipments as well as ensuring Google’s partner carriers are aware of requirements for warehouse operations and any critical shipments needing attention
• Monitor inbound and outbound deliveries ensuring it reaches destination as requested
• Proactively approach and resolve bottlenecks in the shipping and receiving processes
• Develop and monitor carrier KPIs and metrics for transportation analysis
• Identify and suggest corrective actions for ongoing delivery issues/opportunities and SOPs

The Role

To build and nurture long-term, cross-functional partnerships with Fastmarkets’ top 100 clients, delivering personalised solutions that exceed customer expectations, enhance loyalty, and drive transformational growth.  

PRINCIPLE ACCOUNTABILITIES 

• Client Relationship Management: Build and maintain strong, long-term relationships with Fastmarkets' top 100 clients, acting as a trusted partner to understand their needs and align solutions that drive value. 

• Revenue Growth: Drive transformational revenue growth exceeding 25% annually by identifying opportunities to expand business through cross-selling and upselling Fastmarkets’ full range of solutions and capabilities. 

• Strategic Account Planning: Develop and execute tailored account plans for key customers, ensuring alignment with their strategic goals and positioning Fastmarkets as their preferred business partner. 

• Customer Satisfaction and Loyalty: Ensure client satisfaction by delivering exceptional service, timely solutions, and proactive communication to meet or exceed customer expectations, fostering loyalty and retention. 

• Cross-functional Collaboration: Work closely with internal teams (sales, product, marketing, and customer success) to ensure seamless delivery of products and solutions, supporting a holistic approach to account management. 

• Market and Industry Insight: Stay informed on industry trends, market conditions, and competitive offerings, using this knowledge to provide clients with strategic advice and anticipate their evolving needs. 

• Reporting and Performance Tracking: Regularly track and report on key performance indicators (KPIs), account performance, and client feedback, using data-driven insights to adjust strategies and improve outcomes. 

• Contract Negotiation and Renewal: Lead negotiations on pricing, contracts, and renewals, ensuring mutually beneficial agreements while protecting Fastmarkets' commercial interests. 

• Executive Sponsorship and Engagement: Proactively drive executive-level sponsorship and engagement, ensuring alignment between Fastmarkets' leadership and client senior stakeholders to strengthen relationships, address strategic priorities, and unlock new opportunities for collaboration. 

• Account-Based Marketing Strategy: Collaborate with marketing teams to develop and execute tailored account-based marketing strategies for key clients, driving targeted engagement, enhancing brand visibility, and supporting specific growth objectives within each account. 

• Leadership and Role Modelling: Act as a role model for execution, collaboration, and engagement across Fastmarkets, demonstrating best practices in account management, fostering a culture of teamwork, and inspiring others to deliver high-performance outcomes aligned with the company’s strategic goals 

KEY INTERFACES  

• Clients and Stakeholders: Direct interaction with senior executives and key decision-makers at Fastmarkets' top 100 clients to understand their needs and drive account strategies. 

• Sales Team: Collaborate with the sales team to align on account strategies, share insights, and coordinate efforts for successful client engagement and revenue growth. 

• Marketing Team: Work closely with the marketing team to develop and implement account-based marketing strategies, ensuring targeted campaigns that resonate with key clients. 

• Product Development and Management: Engage with product teams to provide client feedback, influence product roadmaps, and ensure that client needs are met through Fastmarkets’ offerings. 

• Editorial and Pricing Development: Collaborate with editorial and pricing teams to ensure customer engagement and drive price adoption. 

• Consulting and Events: Partner with the consulting and events teams to drive pipeline opportunities as part of an integrated value proposition.  

• Customer Success Team: Coordinate with customer success managers to monitor client satisfaction, address concerns, and ensure successful implementation and adoption of solutions. 

• Finance and Legal Teams: Collaborate with finance and legal teams to negotiate contracts, manage pricing structures, and ensure compliance with agreements and policies. 

• Executive Leadership: Interface with Fastmarkets’ executive leadership to provide updates on account performance, strategic initiatives, and client insights that inform company direction. 

• Operations and Support Teams: Work with operations and support teams to facilitate seamless service delivery and resolve any operational issues impacting client relationships. 

The Role

As the Customer Success Specialist, you'll be at the forefront of providing support to our partner restaurants. This is a role that involves a high volume of inbound and outbound communication with our partner base. To ensure we deliver exceptional support throughout the various stages of the partner lifecycle, our team operates as three focussed verticals:

1. Onboarding: responsible for guiding newly acquired partners through their first three months with Quandoo

2. Partner Support: our frontline team handling all incoming communication channels - phone, chat and email

3. Growth & Retention: nurtures the partner base post-onboarding with proactive, regular outreach

Your initial placement in one of the verticals will be based on your experience and the needs of the business. Inline with our commitment to personal development, you will have the opportunity to gain experience from other verticals to become an all-round customer success expert.

The Responsibilities:

• Provide a high-level of support to our partners restaurants

• Understand the partner lifecycle and how the three verticals work together 

• Work closely with the wider Customer Success team to ensure goals are being met across our partner base in the APAC region

• Become a trusted advisor to our partner restaurants by helping them gain the most out of our platform and reach optimum value

• Maintain an expert level understanding of our product and service to clearly communicate the value

• Have a commercially minded approach to nurturing our partner base

• Proactively engage with partners to mitigate churn risk through early assessment of their use of the Quandoo service and product

• Be the voice of our partners to provide internal feedback on how we can improve 

Local focused

• Develop, implement, and maintain comprehensive compliance program in line with regional and international regulations such as MAS regulation, anti-money laundering (AML), counter-terrorism financing (CTF), data protection, Sanctions and industry-specific regulations.

• Monitor and interpret regulatory changes and ensure the organization’s policies and procedures are updated accordingly.

• Conduct regular risk assessments to identify potential compliance risks and develop strategies to mitigate them and ensure compliance with applicable laws, regulations, and policies.

• Act as a point of contact for regulatory authorities and external auditors.

• Liaise and maintain relationships with regulatory bodies and manage any regulatory inquiries and reporting obligations for the organization in the region.

• Monitor and report on compliance risks and issues to regulatory authorities, senior management and the board of directors.

Local & Group

• Coordinate with group compliance teams to align compliance objectives, processes, and goals, ensuring consistent practices across the organization.

• Maintain accurate and up-to-date records of compliance activities, audits, and investigations.

• Provide training and guidance to staff on compliance-related matters, promoting a culture of integrity, compliance, and transparency throughout the organization.

We are currently looking for a skilled Data Analyst to become an integral part of our team, focusing on the development of data-driven solutions aimed at enriching our customer relationship management (CRM) strategy to drive performance.

• Analyze and interpret large and complex datasets to develop data-driven insights.
• Collaborate with cross-functional teams to identify opportunities for data science solutions to improve our CRM systems and processes.
• Identify opportunities for process optimization, automation, and data-driven decision-making.
• Communicate complex analytical insights and solutions to stakeholders clearly and concisely.
• Build partnership with strategy team to showcase to refine campaign strategy and  efficiencies
• Be the key PIC for insights generation for the assigned market cluster
• Timely delivery of analysis as per aligned timelines