About Us:
Scania is a world-leading provider of transport solutions, including premium trucks and buses for heavy transport applications combined with an extensive product-related service offering. We offer vehicle financing, insurance, and rental services to enable our customers to focus on their core business and is also a leading provider of industrial and marine engines. Scania celebrates 130 years of achievement and employs more than 50,000 employees in about 100 countries globally. Our company is headquartered in Södertälje, Sweden.
Why Join Us:
As a Parts Assistant at Scania, you will be part of our transformation from being a supplier of trucks, buses and engines to a supplier of complete and sustainable transport solutions.
We believe in making a difference collectively, in an inclusive working environment that values a diversity of skills, backgrounds, experiences and cultures. If you are a self-motivated individual who wants to be part of a powerful force shaping the future of transport, join our team and start driving real change.
What We Can Offer You:
Looking for a rewarding and diverse career? Read on to see if joining us is the right opportunity for you.
- Attractive sign-on bonus of up to SGD3,000!
- Career development and growth within Scania
- Inclusive company culture
- Work-life balance
- Performance based incentive program
- Long service awards
- Comprehensive insurance coverage
- Up to 20 days or more of paid annual leave etc and other leave benefits
- Comprehensive benefits such as Dental, Health & fitness benefits, Vending machine with monthly pre-stored value
- Annual health screening
- Further education opportunities
- Monthly fruits day
- Corporate discount with our exclusive group brands
- Company transport provided to and from designated pick-up points
Who we’re looking for:
The Parts department is looking for a highly motivated Parts Assistant to join the team.
Reporting to the Workshop Manager, this position will be based in Singapore, Senoko. The main responsibility of a Parts Assistant is to maintain a well-organized and cost efficient warehouse and to promote and sell the products of the warehouse. Thus ensuring a high level of parts availability and supporting increased parts sales. This is achieved by working proactively with internal and external customers on a daily basis.
What you’ll be doing:
Contribute to the Parts business & Customer relations - Supporting parts sales to external & internal customers. Contributing to the development of customer relationships through the provision of excellent customer service.
- Interpret customer needs and advise the right parts to ensure their needs are met
- Create offers by verifying customer needs, translating them into customer tailored solutions which lead to over the counter sales
- Deliver outstanding customer service by way of exceptional communication
- Support ongoing as well as upcoming technical and sales campaigns
- Explores opportunities and takes action, striving to go beyond what is required or expected. Takes own initiative and avoids being reactive.
- Understand and apply the use of product information and proper arguments when explaining the benefits of buying original parts
- Report and follow up lost sales in a systematic way
- Work alongside and support the Service Advisor when needed
Support Parts availability -Securing the availability of the right parts at the right time for the internal & external customers
- Make sure that parts are binned and available within shortest possible lead time. Make sure that cross dock shipments (reserved orders) are handed over as soon as possible after goods receipt.
- Pre-picking parts; pick and deliver correct parts to customers and Workshop on time, arrange for delivery or pick up
- Planning forthcoming work and parts needs with the workshop in good time
- Manually pre-order parts from suppliers based on planned work
- Ship parts on time
Support Parts towards Factory
- Submission to ScaniaLogicweb system
- Operate forklift to move goods
Support Parts operations compliance - Contribute to the running of a well organised and cost-efficient parts operations, maintaining a high standard of
cleanliness, fulfilling both internal and external customer needs
- Understand and work according to parts related DOS standards
- Understand and work according to the Dedicated Customer Services Global Standards
- Handle Incoming Goods
- Order parts based on customers' needs
- Maintain a neat and tidy warehouse
- Handling of returns, organise the return of cores, packaging material, warranty and bought back goods
- Make proposals to improve processes
- Provide technicians with parts related technical support and other information to ensure they are continuously updated
- Delivery of goods to other Scania premises as and when required (if necessary)
Good-to-have:
- Minimum high school education and above
- Possess technical experience and relevant work experience in automotive industry/warehouse environment
- Experience from service sector
Added bonus if you have:
- Possess a valid Singapore class 3 and above driving license
- Possess a valid forklift license
Next step in the recruitment process
Due to the volume of application, we regret only shortlisted candidates will be contacted by Scania People & Culture team. Personal data collected will be used for recruitment purposes only.
After the interview stage, shortlisted candidates are expected to receive an update from the People & Culture team within 2-4 weeks’ time on the next recruitment step.
