Total 2,772 Senior Executive job vacancies in d12 balestier serangoon toa payoh

Job Responsibilities:

• Manage customers on forecasting and ordering
• Analyse Price trends and forecast for account
• Follow-up on leads with new customers
• Service and maintain existing customer account
• Handle customer request and queries (e.g. short-time orders, etc.)
• Identify and respond to customer needs
• Establish and offer competitive price to customers
• Prepare and issue Sales Quotation using SAP
• Maintain inventory level for customer orders and optimise delivery
• Negotiate purchase pricing with suppliers for competitive advantage

Job Requirements:

• Possess a Diploma or Bachelor’s Degree, preferable inengineering
• At least 1 year of working experience in relevant fields
• Understand customer requirements and propose suitable solutions
• IT savvy and knowledge in MS Office and SAP
• Persuasive and Negotiation Skills
• Cost Management Techniques
• Listening and communication skills
• Customer Relationship Management

Driven by the passion to improve quality of people’s lives, WS Audiology continues to grow as market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.

We are looking to expand our IT Group systems team, to provide adequate support for our ambitious finance transformation program. The incumbent will be playing a major role in ensuring a seamless alignment with the strategic goals for the finance organization.

What you will do

• Position as in-house IT-specialist within various finance applications
• End-to-end project management of implementation of IT projects
• Identify inefficiencies and implement solutions that drive business results
• Manage external service provider
• To help up-skilling the finance users within our finance applications.

What you bring

Experience

• Bachelor's Degree related to Finance or IT
• Experience working with finance systems e.g. Consolidation Systems, EPM Systems, Treasury Management Systems, Lease Management Systems and / or Tax Management systems
• Experienced in the areas of accounting, group consolidation, financial databases
• End-to-end project management of implementations

Personal competencies

• Strong stakeholder management
• Strong understanding of finance systems
• Excellence communications skills (both oral and written communication skills)

You may also submit your application directly to the company job portal for a quicker response. Here is the link:

https://careersapac.wsa.com/jobs/3743406-senior-specialist-finance-systems

Who we are

At WS Audiology, we provide innovative hearing aids and hearing health services.

Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.

Sounds onderful? We can't wait to hear from you.

WS Audiology is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.

Responsibilities:

• Develop Key Account Plan & Strategies – Sales, Trade Activities
• Responsible for making the annual sales & profit target and A&P expenses
• Drive plans, implementation and execution for assigned accounts
• Manage distribution growth of assigned accounts
• A&P management to maximize ROI
• Formulate new product listing strategies
• Inventory forecast/management
• Strong understanding of market/consumer demands and adapting accordingly
• Build strong rapport with client to be top of mind for any initiatives
• Lead customer negotiations on commercial strategy
• Lead and inspire the sales team

Requirements:

• Diploma Business Administration, Marketing or related disciplines.
• Minimum 3 years of relevant experience in the FMCG industry, preferably with experience in e-commerce channel.
• Proficiency in Microsoft Office (Word, Excel and Powerpoint), SAP or equivalent
• Detail-oriented with strong business sense, aptitude and passion for research, data analysis and problem solving.
• Abe to work both collaboratively and independently, goal-oriented and organised team player.
• Good interpersonal and communication and presentation skills.
• Able to work in fast paced environment.

Responsibilities

• Build and maintain client relationships
• Developing budgets and timelines for our clients
• Negotiating terms and conditions with clients
• Collaborating with key decision-makers to identify opportunities and develop ideas that deliver sales results
• Consolidate accounts and ensure compliance with accounting standards;
• Purchasing required items from suppliers
• Able to speak fluently in Mandarin to communicate with our Chinese suppliers
• Support audit and tax queries
• Other ad-hoc tasks

Qualifications

• Diploma / Degree Graduate
• Strong written and verbal communication skills
• Strong organizational skills
• Proficiency in Microsoft Office
• Ability to harness financial data to inform decisions

5.5 Work Week

Interested candidates can apply with your resume via email to [email protected]

We are seeking a dynamic and self-motivated Social Media and Content Planning Executive with expertise in graphic design, photography, and videography. This role is suited for individuals who are creative, innovative, and interested in creating captivating and engaging social media marketing content.

Responsibilities:

• Writing creative and interesting posts to capture the attention of the audience
• Editing photos and videos to enhance engagement
• Create engaging contents for social media platforms
• Develop social media strategies and campaigns
• Manage multiple social media platforms
• Implementing social media paid advertising campaigns
• Stay up to date with the latest social media trends

Requirements:

• Able to work independently as well as with the team.
• Takes ownership of allocated tasks.
• Possess strong writing skills.
• Familiar with social media platforms like Facebook, Instagram, Tiktok and XHS.
• Proficiency in graphic design tools and software.
• Knowledge on video production as well as collaboration with influencers.

Your main responsibilities:

• Communication with customers for service requests

• Preparation of shipping documents

• Liaision party between warehouse, trucker, customer, site, carrier

• Plan & coordinate for timely deliveries according to customer’s request.

• Ensure that all jobs are monitored / timely updated in system.

• Any other ad hoc duties assigned.

Location: Toa Payoh

Working Days: Mon - Fri

Responsibilities:

1. Lead the development and execution of the overall digital strategy and roadmap.
2. Collaborate with external agencies to define precise marketing objectives and measurable goals.
3. Recommend marketing budgets, oversee spending on digital campaigns, and manage relationships with external agencies.
4. Manage the creation of on-site and off-site content for SEO purposes, strategically building backlinks and partnerships for improved SEO performance.
5. Supervise the design and production of marketing collaterals and assets.
6. Coordinate with external marketing agencies for on-site marketing and partnerships with key stakeholders like universities.
7. Ensure alignment of content calendar with campaign promotions, special events, and brand guidelines.
8. Identify the most effective marketing channels and content types based on user journeys and target personas.
9. Develop comprehensive content marketing and digital marketing plans.
10. Monitor, analyze, and optimize the performance of paid/organic channels and campaigns.
11. Take ownership of marketing KPIs for each content asset class and marketing channel.
12. Promote marketing assets and content across diverse social media platforms.
13. Collaborate with agencies for Search Engine Optimization, website analytics, and website content enhancement.
14. Conduct A/B testing in close collaboration with agencies to enhance ad performance.
15. Monitor and manage cost-per-click to maximize investment returns.
16. Draft clear briefs with specific, measurable targets for short-term promotion campaigns and oversee their implementation.
17. Deliver comprehensive reporting on the performance of short-term campaigns.

Required skills and attributes:

1. Bachelor's Degree/Diploma in business, marketing, public relations and Communications or related majors.
2. Preferably with at least 2-3 years of marketing experience. Prior experience in digital marketing will be a major advantage.
3. Any experience with tools in EDM, analytics and marketing automation are advantageous
4. Possess good analytical, planning and organisation skills.
5. A good team player and able to work independently.
6. Ability to work well under pressure and tight timeline.
7. Performance oriented and put in the effort to exceed expectations

Attention to: Hailey

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret to inform you that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.

Elitez Pte Ltd | EA Licence: 16C8004| Hailey YANG | Registration No: R1876431

COMPANY DESCRIPTION

Care Corner Singapore Ltd was founded in 1981, in a climate of changes in the early 1980s, as economic competition in the region intensified and the rift between the wealthy and the lower-income in particular the Chinese blue-collar workers, widened.Rev Tan Tien Ser and a group of passionate individuals believed that these marginalised people with lower income and little opportunities for a formal education could be helped to realise their potential and become more competent and fulfilled persons. Through a series of early outreach initiatives, Care Corner has evolved into an organisation offering a wide range of programmes and services delivered through various social service centres located island-wide.In a bid to stay relevant to the needs of the community, Care Corner has continuously strived to offer new and innovative programmes to support those in need and the less privileged.

RESPONSIBILITIES

Provide support to Supervisor/Senior Executive in Gym Tonic and Frailty Management Programme (FMP).

Gym Tonic:

• Implement Gym Tonic therapy programmes.
• Conduct group fitness/wellness programmes for Active Ageing Centres (AACs) if required.
• Monitor and record clients' vital signs for therapy
• Undertake administrative duties such as upkeep of clients' files, attendance-taking and tracking for follow-up where needed, administer billing and fees collection. :
• Upkeep of Gym Tonic therapy equipment and inventory records. This includes daily checks, coordinate matters relating to repair and maintenance.

FMP:

• Manage designated FMP sites and programmes as assigned
• Manage individual client's pre and post assessment plan.
• Plan and maintain records of services provided at the centre. Update statistics when necessary.
• Manage communication and/or feedback with client's family as required.
• Recruit and train senior volunteers to enhance operational efficiency.

Ad-hoc/Others:

• Participate in all Gym Tonic/FMP meetings. Provide statistical updates where needed.
• Carry out additional tasks and duties as assigned, which may include volunteer recruitment, and contributing to project teams as needed.

• Related experience in working with seniors or in the social service sector
• Preferably with Sports Science and/or Gym Tonic background
• Prior experience in stakeholder management, working with community partners is a plus

Requirements

• Proficient in Microsoft Office and database tools
• Enjoy working with seniors and volunteers
• Good administrative and problem-solving skills
• Good interpersonal and collaborative skills
• Strong communications skills, preferably bilingual with dialects
• A team player, yet able to work independently

Thank you for your application. We regret that only shortlisted candidates will be notified for interviews.

As an Inside Sales Executive for an airport transfer and limousine company, your scope of work may include the following tasks:

1. Generating leads and prospecting potential clients through various channels such as cold calling, email campaigns, and networking events.

2. Collecting information and building database. (eg: by industry, email addresses, telephone number, contact person) Ensure accuracy and integrity of the database collected.

3. Able to articulate and showcase company's services and explain benefits to potential customers over the telephone.

4. Building and maintaining relationships with corporate clients, travel agencies, hotels, and event planners to secure repeat business.

5. Duties include telemarketing activities and performing cold calls to generate qualified sales leads for the sales team to follow-up with the prospective customer.

6. Collaborating with the operations team to coordinate logistics and ensure smooth execution of services.

7. Keeping abreast of industry trends, competitor activities, and market conditions to identify opportunities for business growth.

8. Providing excellent customer service by addressing inquiries, resolving issues, and following up with client's post-service.

9. Meeting sales targets and KPIs set by the company to drive revenue and achieve business objectives.

Overall, your role as an Inside Sales Executive is crucial in driving sales, building relationships, and growing the company's customer base in the airport transfer and limousine industry.

Although this is a full-time role, but successful applicants are only required to work in office for 2 days in a week.

This role will report to the Customer Service Team Leader.

As a Customer Resolution Executive, you will be the go-to person for our offshore Customer Service Officers. You will be involved in assisting the Customer Service Team Leader in managing day-to-day operations of the contact center - provide insights, advice and approvals to technical cases escalated by our customer service officers and take over any complex cases and complaints as a level 2 support staff. This role requires you to have a strong interest in consumer electronic products and keeping up-to-trend with the technologies. Your main goal will be to ensure customer satisfaction and provide a positive experience with our brand.

Job Descriptions:

1. Provide timely, accurate and quality responses to complex cases, complaints and VIP customers via various contact points such as Emails, Live Chats and Phone Line
2. As the 2nd level support, review escalated cases and provide advice to frontline agents
3. Build sustainable relationships and act as the liaison between customer service department and various BUs such as technical team, operations team, etc.
4. Resolve customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution and customer satisfaction
5. Identify emerging issue with products and provide insights to Team Leader early through data collection and an 'eye for details'
6. Audit works submitted by agents to ensure data integrity and accuracy
7. Analyze customer data and feedback to identify trends and opportunities for improvements. Work with Team Leader to design and implement changes

Requirements:

• Minimum Diploma holder
• Competent in written and spoken English. A second local language is a bonus. (Chinese, Malay, Tamil)
• Previous experience working in a contact center (technical support and e-commerce will be an advantage)
• Basic understanding on consumer electronics and smart appliances such as monitors, smart TVs, etc
• Strong interest in consumer electronics and technology
• Think big - make decision based on risk assessment and proper judgement
• Be a self-starter and always seeks to improve yourself - dare to step outside of your comfort zone
• Data driven - you will be required to generate data, structure them and provide insights

Primary Responsibility, but not limited to

• Designs, develops, and programs methods, processes, and systems to consolidate and analyze unstructured, diverse “big data” sources to generate actionable insights and solutions for client services and product enhancement.
• Interacts with product and service teams to identify questions and issues for data analysis and experiments.
• Develops and codes software programs, algorithms, and automated processes to cleanse, integrate and evaluate large datasets from multiple disparate sources.
• Deploys data science models and lead the end-to-end life cycle, including solution design, development, deployment, model maintenance and monitoring.
• Identifies meaningful insights from large data and metadata sources; interprets and communicates insights and findings from analysis and experiments to product, service, and business managers.

Requirements

• Experience and deep understanding of advanced analytics and modern machine learning techniques.
• Hands-on experience with image and video analysis techniques and frameworks, such as traditional computer vision, object detection, image classification etc.
• Ability to extract data from different databases via SQL and other query languages and applying data cleansing, outlier identification, and missing data techniques.
• Experience with data visualization tools (Tableau, PowerBI etc) and techniques, able to use visual tools to communicate data findings to non-technical audience.
• Strong software development skills.
• Fluency in Python.
• Strong verbal and written communication skills.

Good to have:

• Exposure to the semiconductor industry.
• Exposure to image processing systems hardware.
• Experience working with cloud services e.g GCP, AWS and/or Cloud certifications.
• Experience working with software engineering best practices (version control, agile, devops), especially MLOps.
• Experience in other languages (Rust, R, C++ etc).
• Experience in web development (Angular, React etc).

The Role

• To support Store Managers in achieving sales and profitability of the store
• To carry out promotional activities to drive sales
• Ensuring store housekeeping and merchandising standards are achieved
• To ensure proper inventory control of the stores
• To conduct merchandising training for new and existing employees
• To provide excellent face-to-face customer service to customers so that customers’ needs are met
• To perform cashiering duties
• To comply with all operational standards
• Ensuring a safe and clean store environment for team members and customers
• Any other ad-hoc duties as assigned

About You

• Well-versed in Mandarin & English
• Pleasant Disposition
• Customer Service Oriented
• Passionate about Retail
• Able to commit to Rotating shifts, Weekends and Public Holidays

Responsibilities

• Support and administer network and applications including troubleshooting on any technical issues remotely and/or on-site.
• Evaluate causes, implications of problems, ascertain glitches and identify possible solution options.
• Monitor and maintain proper inventory of hardware and software licenses
• Compile and prepare reports regularly
• Travel to stores for support when needed
• Setting up, managing and maintaining IT-related equipment for new workstations or stores
• Update and maintain Policy & Procedures for the IT Department
• Keep updated with latest technology and security risks
• Any other IT adhoc duties that may be assigned from time-to-time
• Manage IT Inventory.
• Perform daily preventive checking for office IT facilities.
• Ensure security and integrity of network and systems.
• Other ad-hoc duties as assigned from time to time.

Requirements

• Degree or Diploma in Computer Science related disciplines.
• At least 1 years of relevant working experience.
• Basic understanding of cyber-security.
• Good interpersonal skills and a team player.
• Strong communication skills with all team members.

Responsibilities

• Review and assess contracts, policies and guidelines, and provide legal advice to ensure compliance with law & regulations, governance, data protection, and regulatory requirements
• Collate, consolidate and analyze data to prepare various reports for Management.
• Conduct internal and external reviews to identify and report strengths, weaknesses, and opportunities and propose initiatives to enhance organisational efficiency.
• Formulate and implement organisation’s strategy to achieve broad strategic goals.
• Coordinate with all departments to develop and implement action plans to achieve short and long term business goals as set out by HQ, Japan.
• Collaborate closely with all departments and Group to ensure new projects are aligned with organisation’s strategies and values.
• Assist to monitor the planning and implementation of business initiatives to all functions, including provision of support assistance to all departments for smoothening project accomplishment.
• Manage and co-ordinate organisation development initiatives by organizing regular management meetings.

Requirements:

• Bachelor degree in business-related or law-related function
• At least 2 years of relevant working experience in FMCG or related industries
• Detail-oriented with strong business sense.
• Aptitude and passion for research, data analysis and problem solving.
• Strong analytical thinking and management skills.
• Good interpersonal and communication and presentation skills.
• Proficiency in Microsoft Office (Word, Excel and Powerpoint).

Job Purpose

The Cleaning Operations Executive assists with the management of cleaning operation duties as directed by the manager. This includes managing resources, work procedures, service contracts and work incidents.

She/He is also required to implement and recommend operation plans to improve work processes and service quality for the organisation.

She/He works not only in an office environment but also performs site visits when necessary.

She/He is expected to communicate with relevant stakeholders and clients as part of his role in performing operational duties.

She/He is organised, responsive, approachable, able to multi-task and capable of interacting with stakeholders.

She/He needs to be familiar with social media and other relevant tools/environments.

• Manage contracts
• Manage incidents
• Manage cleaning teams
• Manage cleaning services
• Manage inventory, equipment and maintenance schedule

We are seeking a dynamic and self-motivated Social Media and Content Planning Executive with expertise in graphic design, photography, and videography. This role is suited for individuals who is creative, innovative and interested in creating captivating and engaging social media marketing contents.

Responsibilities:

• Writing creative and interesting posts to capture the attention of the audience
• Editing photos and videos to enhance engagement
• Create engaging contents for social media platforms
• Develop social media strategies and campaigns
• Manage multiple social media platforms
• Implementing social media paid advertising campaigns
• Stay up to date with the latest social media trends

Requirements:

• Able to work independently as well as with the team
• Takes ownership of allocated tasks
• Possess strong writing skills
• Familiar with social media platforms like Facebook, Instagram, Tiktok and XHS
• Proficiency in graphic design tools and software
• Knowledge on video production as well as collaboration with influencers

Responsibilities:

• Manage and execute product growth strategy in all market segments
• Understanding the marketing mix concept – managing 4 Ps
• Product and inventory management of appointed product lines
• Conceptualizing of marketing programs, developing of channel and end-customer demand generation
• Engagement and cultivation of strong rapport with partners and vendors
• Gathering of market intelligence on new products, industry trends, competitive development and constant evaluation of potential new product lines
• Product and channel development in the commercial segment
• Go to market planning and execution of vendor’s initiatives
• Able to pitch value proposition of initiatives to both reseller and end user
• To plan and execute program to drive sales and channel intimacy
• Identify New Business Opportunities for product growth
• Managing relationship with internal and external stakeholders
• Providing weekly report
• Collaborating with internal and external stakeholders for GTM

Requirements:

• At least 2 years of experiences in B2B segment
• Diploma/Degree in Business/ Marketing/IT or an equivalent discipline
• Sound knowledge/passion in IT industry/products/solutions preferred
• Passion to work in the technology industry
• Creative with strong interpersonal and communication skills
• Strong team player and customer oriented
• Training will be provided
• Proficiency in Microsoft Excel

You will be the key administrative support to the Department with responsibilities including processing donations, compiling data and maintaining proper documentation in a timely manner. In addition, you will assist in corporate fundraising initiatives, including manning a social enterprise cart, handle budgeting and procurement matters, develop promotional/presentation materials and coordinate meetings for the department.

Requirements

• Diploma, preferably with relevant administrative work experience

• Excellent interpersonal skills and a good command of written and verbal English

• Self-motivated team player who has a keen eye for detail, is able to multi-task, work under pressure and within tight timelines

• Proficient in Microsoft Office applications, especially MS Excel and Powerpoint

• Basic knowledge in Canva, Adobe Illustrator and Photoshop will be advantageous

Key responsibilities:

• Be the voice of the customer for quality and any other post-sale technical issue within Micron factories;
• Handle customer factory audit requirement
• Provide technical or operational quality issue resolution support to customers
• Lead critical customer quality improvements/projects/initiatives related to factories that can improve quality and customer satisfaction
• Ensure customer requirements are reflected in processes, procedures & standards
• Drive quality-related proactive and reactive communication
• Track, update & close all customer action items (AI) on time
• Work closely with the customer to resolve their key care-about
• Lead for quality scorecard tracking and improvements
• Run, schedule and lead quality engagements
• Communicate/track and close customer quality processes requirements
• Work with different internal teams to ensure robust, closed-loop on customer requests/ requirements
• Close collaboration with internal teams on the 8D problem-solving process to prevent reoccurrences

CQE Performance & Behavior Expectations

• Demonstrates leadership, pro-activeness, assertiveness and accountability
• Demonstrating intellectual curiosity to fully understand customer experience associated with quality issues identified is a key attribute to the success
• Team leadership- influencing, relationship building, customer focus, efficiency, and self- development
• Strong interpersonal skills at different levels including executives
• The ability and able to travel when required; travel required (about 10%)

Preferred:

• Familiarity with semiconductor fabrication and packaging technologies, device physics, quality and reliability fundamentals
• Good knowledge of SSD quality related items such as SSD test, production, IQC, RDT, QPA,
• SSD production troubleshooting and failure analysis experience
• Good project management
• Customer facing experience and SSD production process experience are preferred
• A high degree of shown self-initiative and ability to think and act independently
• Excellent English verbal, written communication skills, and presentation skills
• Outstanding multi-tasking and problem-solving skills
• Work under tight timeframes, prioritize exciting activities and strive for results is a must
• Collaborate with multi-functional teams to understand needs and translate them into actionable plans, work, and resource requirements
• Optimally interact with a wide range of personalities and handle conflicts in priorities

We're on the hunt for a passionate and motivated Wine On-Trade professional to become a part of our team. With exclusive distribution rights for an exquisite selection of wines from a prestigious wineries in our portfolio, your crucial role will involve introducing these exceptional wines to the Singapore On Trade market.

Responsibilities:

• Developing strategies for sales.

• Identifying potential clients and cultivating leads.

• Reaching out to prospective and current clients via phone, email, and face-to-face meetings.

• Addressing customer queries, concerns, and feedback.

• Creating and dispatching quotes and proposals.

• Overseeing the sales cycle using specialized software tools.

• Achieving daily, weekly, and monthly sales goals.

Requirements:

• Demonstrates a true passion for wine, along with a foundational knowledge of various grape varieties and wine-producing regions.

• Exhibits outstanding communication and interpersonal abilities.

• Shows confidence and persuasiveness in presentation skills.

• Is proactive, possesses a robust work ethic, and can efficiently manage time.

• Has a background in sales, preferably in the F&B sector (beneficial, but not a requirement).

• Proficiency in both English and Mandarin is highly advantageous.

Job Description

Full scope of architectural & interior design consultancy processes including design, documentation for tender and contract administration

Lead and direct Architectural Assistant and / or project coordinator to execute project deliverables

Attend project meetings with client, consultants and contractors in the process of the project.

Co-ordinate and manage the projects assigned to you.

Requirements

Recognised Degree in Architecture

Well versed in Revit, Autocad

minimum 3 years of relevant work experience

Nex Serangoon - Part Time - Immediate Vacancies

Responsibilities

• Assist in Administration & Operations of Educational Centre
• Manage student enrollments (enquiries, assessments, registration) and exams

Establish excellent rapport with parents and children

• Assist to organise events, concerts and open houses
• Meet Service levels and KPIs defined by the Company
• Other ad-hoc duties assigned

Requirements

• At least with "O" levels and diploma and above qualification.
• Computer Literacy, Customer Oriented
• Result and Customer-oriented with excellent inter-personal and communication skills
• Three days work per week. one weekday - 12pm to 9pm. Sat & Sun - 9am to 6pm

***Incentives will be given for new signups and trials, on top of basic salaries.

Part Time - Vacancies at Sengkang Grand Mall

Part Time - Vacancies at Eastpoint Mall

Responsibilities

• Assist in day-to-day operations & administration of Educational Centre
• Manage student enrollments (enquiries, assessments, registration) and exams
• Maintain and update student database
• Collect tuition fees and monitoring student enrolment
• Assist parents in registration process
• Establish excellent rapport with parents and children
• Assist to organise events, concerts and open houses
• Other ad-hoc duties assigned

Requirements

• At least with "O" levels and diploma and above qualification.
• Computer Literacy, Customer Oriented
• Result and Customer-oriented with excellent inter-personal and communication skills
• Four days work per week. two weekdays - 12pm to 9pm. Sat & Sun - 9am to 6pm

***Incentives will be given for new signups and trials, on top of basic salaries.

Roles & Responsibilities

• Coordinate Marketing activities.
• Liaise and follow up with customers
• Maintain up-to-date billing system & Customer detail.
• Generate accurate and send out invoices on time
• Investigate and resolve customer queries
• Daily administrative duties such as preparing reports
• Filing, sorting documents General ad hoc office job
• Communicate with customers via phone, email, mail or personally
• Perform any other ad-hoc duties as assigned.
• Post-sale admin duties

Requirements

• Minimum degree in business administration
• Strong sales skills at least 2 years’ experience and knowledge renewal maintenance contract.
• Strong communication skills both written and verbal
• Proficiency in Microsoft Word and Excel
• Good interpersonal skills
• Ability to work in team and call clients
• Pleasant, positive and willing to learn

This role is designed for mid-level working professionals (at least 5 years PQE) with robust track record in sales, excellent interpersonal and communication abilities, strong customer-oriented mindset, focused commitment to excellence, and deep motivation to learn and grow. Experience in customer service frontlines, call centre enquiries management, or sales within the hospitality industry are an added advantage. Proficiency in Mandarin Chinese is required.

Key responsibilities:

1. To establish connections with new leads and prospective clients by following up and logging them into our leads CRM system for downstream management
2. Maintain, grow and nurture these lead connections proactively and qualify + track these connections in an organised and systematic manner
3. Follow up with these lead connections pro-actively with a view towards converting them into our customer base
4. To ensure high level of customer satisfaction by providing exceptional customer service in line with our brand values
5. Manage all inbound call enquiries from local and overseas customers
6. To have a deep and robust understanding of our product i.e. all our rooms and amenities in our PBSA assets
7. To document customer request and customer profile during the enquiries process
8. To have a good grasp of the property management system in order to check room availabilities, log special request, or check any other information relevant to customer enquiries.
9. To provide training to all our agent partners worldwide as well as assist in livestreaming sales efforts on the property
10. To have a deep and robust understanding of industry practices relating to rents, onboarding of tenants, operations procedures, and any other matters that students or agents will be inclined to enquire during the sales process
11. Provide reliable and consistent support, offer services, and take request through phone, email, online chatbot, FB, Instagram, and various instant messaging channels such as WhatsApp and Wechat.
12. Anticipate and identify the needs of customers and proactively follow up when necessary
13. Achieve service level agreement targets in response and follow up time
14. Achieve core customer service KPI metrics including professionalism during customer interaction and customer satisfaction score and feedback
15. Provide regular updates and reporting to management on outcome of interactions with leads and overall data analytics with respect to leads status
16. Provide reports on customer needs, interests, problems, and any other valuable feedback gathered during customer interactions
17. Coordinate sales effort with BD team and agents in North Asia to convert prospective students to customers
18. Provide daily room occupancy and leads enquiry report, market feedback and pro-actively recommend strategies to improve booking numbers
19. Assist marketing team in email direct marketing campaign banners and details to different leads segment within CRM database
20. Coordinate sales effort with property staff in Australia especially for property walk-in inspections and renewals
21. Work closely with marketing team in understanding various campaigns, marketing activities, promotions and discounts, and marketing channels that will funnel leads through

Required skills and attributes:

1. Bachelor's degree with good honours
2. Candidates with at least 3 years of experience and proven track record as a sales agent or customer service representative
3. Exceptional verbal, reading, written, analytical and reasoning skills are a must
4. Robust interpersonal, communication and relationship skills
5. Must be bilingual in English and Mandarin Chinese
6. Familiarity with CRM best practices together with ability to build lasting and strong customer relationships
7. Strong Microsoft Power Point and Excel Skills desirable
8. Must be energetic, goal-oriented and outcome-driven with a strong bias for action
9. Have a customer-oriented mindset and an acumen for understanding and addressing customer needs and wants
10. Experience with CRM leads management software (SalesForce, Fresh Sales, Zoho etc) an advantage.
11. Experience with EDM software an advantage.
12. Excellent time management and organisational skills
13. Dependable and proactive in follow up
14. Ability to handle competing priorities and exercise clear and good judgement on how and where to focus your effort and time to achieve the most impact
15. Robust execution and implementation abilities
16. Highly independent and able to work under stressful situations
17. Team player and able to drive outcome and handle difficult negotiations and exchanges