We are looking for an efficient and committed Manager to join our office. As a Manager, you will be managing the day to day activities. You will be responsible for arranging meetings for the staff, provide them necessary official documents and keep a record of the appointments within the office. You will be also arranging monthly repairs and renovations.

You will also be organizing office operations and procedures. You should be highly dedicated to work and have exceptional organizational skills. If you are ready to take up Manager duties and responsibilities, then apply right away. We will love to meet you.

Responsibilities of a Manager

• Work with Human Resources staff to recruit, interview, select, hire, and employ an appropriate number of employees.
• Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures.
• Health and safety of the workforce.
• Carrying out and attaining the mission and the goals of the business unit managed.
• Development of a superior workforce.
• Development of the department.
• Development of an employee-oriented company culture that emphasizes quality, continuous improvement, key employee retention and development, and high performance.
• Personal ongoing self-development and personal growth as an employee.
• Coach, mentor, and develop staff, including overseeing new employee on boarding and providing career development planning and opportunities.
• Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback.
• Consciously create a workplace culture that is consistent with the overall organization's and that emphasizes the identified mission, vision, guiding principles, and values of the organization.
• Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning.
• Lead employees to meet the organization's expectations for productivity, quality, continuous improvement, and goal accomplishment.
• Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary.
• Maintain employee work schedules including assignments, job rotation, training, vacations, and paid time off, telecommuting, cover for absenteeism, and overtime scheduling.
• Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, IM (Instant Messaging), and regular interpersonal communication..
• Plan and implement systems that perform the work and fulfill the mission and the goals of the department efficiently and effectively.
• Plan and allocate resources to effectively staff and accomplish the work to meet departmental productivity and quality goals.
• Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output.
• Manage the preparation and maintenance of reports necessary to carry out the functions of the department. Prepares periodic reports for management, as necessary or requested, to track strategic goal accomplishment.
• Communicate regularly with other managers, the director, vice president, president, and other designated contacts within the organization.
• Perform other duties and responsibilities, as assigned.

Manager Job Requirements

• Knowledge and experience in business, supervision, and management.
• Knowledge of the functions, operation, and mission of the specific department.
• Better than average written and spoken communication skills.
• Outstanding interpersonal relationship building and employee coaching and development skills.
• Management experience in a team-oriented workplace preferred.
• Demonstrated ability to lead and develop a department and department staff members.
• Demonstrated knowledge of basic economics, budgeting, and accounting principles and practices.
• Demonstrated ability to serve as a knowledgeable resource to the organization's management team that provides leadership and direction.
• Excellent computer skills in a Microsoft Windows environment. Must include knowledge of Excel and skills in Access..
• Evidence of the ability to practice a high level of confidentiality.
• Excellent organizational management skills.

Responsibilities:

• Control, manage and oversee claims and customer services delivery for products distributed and serviced in the SAP region ensuring all contracted service levels and KPI’s are met
• Manage all Governance Meetings with the Service Partner, ensure that there are no data breaches and that all agreed processes are met
• Manage all complaints received from any stakeholder, ensure that they are resolved and reported with full service recovery in place
• Update Brokers and Agents on any enquiries received regarding claims, and carry out regular reviews of all pending claims cases and ensure process improvements are made aware to Service Partner
• Act as the key point in the SAP region for all new product launches, projects and on-boarding of new customer groups
• Provide training to the Service Partner for customer service skills, claims adjudication protocols and product knowledge including validation testing and service skills
• Adjudicate claims and provide guidance on claims assessment to the Service Partner
• Deliver performance reports as required by the business
• Carry out claims analysis in order to present key statistics and information to the key stakeholders
• Ensure claims referred to Global Claims Control (GCC) are managed within 24 hours of receipt; provide approval and decline decisions in accordance with policy wording; provide additional guidance where more information is required
• Work closely with Service Partner and management of the adherence to customer service protocols whether by voice or in writing to the customer and/or agent in line with agreed processes and meeting all the agreed SLA’s
• Relationship management – building a strong relationship with the key staff within the Service Partner
• KPI Reporting for the month delivered by the 10th day of the month following
• Demonstrating the ability to handle commercial decisions as needed to respond to customer issues

Requirements:

• Account servicing in insurance sector is a must
• Strong customer service skills
• Confidence in decision making
• Ability to work on own initiative
• Positive work ethic

We apologize that only shortlisted candidates will be contacted. Thank you

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E

EA Registration No. R1653100 (Goh Jia Zhen Crystal)

Responsibilities :

• Provide technical support to customer for the use of Industrial UPS and DC Systems and Battery.

• Coordinate with end-users for on-site installation, commission, repair and maintenance.

• Work closely with customers and engineers to ensure on-site work are carried out in safe manner, adhering to safety measures.

• Provide training to customers for start up and operational of UPS and DC Systems.

• Follow up on maintenance contract and ensure work is carried out timely and on schedule.

Requirements :

• Diploma or Degree in Electrical / Electronics Engineering.

• 5 years of relevant experience in UPS /DC power industry.

• Self motivated and team player with strong sense of responsibility.

• Good interpersonal, communication and presentation skills.

• Able to travel overseas within Asia within short notice.

Other info:

· Company specialized in electrical power

· Salary $4000 to $5000

· 5-day work

Interested candidates, pls apply with resume in MS Word format

You may email to [email protected]

EA License No: 17C8809

EA Reg No: R1108561

The Role Overview

Standard Chartered is a leading international bank operating in some of the most dynamic markets in the world, in Asia, Africa and the Middle East.

This is a role within the Capital Forecasting team, a joint venture between Treasury and Finance, based in London. The team leads the forecasting of the Group’s capital ratios, advising senior management on issues, risks and opportunities, and manages ratios within the Bank’s risk appetite.

The role provides an opportunity to interact directly with a range of stakeholders within Standard Chartered and develop a strong understanding of the Bank and its markets, as well as to directly influence how the Bank is perceived by key external stakeholders such as investors and ratings agencies.

Responsibilities

· Support delivery of the Bank’s performance and capital management strategy through the effective preparation, coordination and delivery of RWA and capital forecasts. The role has a specific focus on Risk-Weighted Assets (RWA) forecasting and management and the impact on business performance.

· Support the capital and RWA workstreams for the Group and Solo’s annual financial plans as well as coordinate the production of monthly RWA, capital and leverage exposure forecasts for internal management forums including Group Performance Review (“GPR”), Balance Sheet Review (“BSR”), and regulatory reporting (Capital+)

· Deliver insights and analyses to support regular Board and Management committees, including Board Risk Committee, Group and Solo Asset and Liability Committees, and key external reporting events including half and full year results and interim management statements.

· Work closely with process owners in Reporting and Planning to ensure analyses are timely, accurate and consistent with balance sheet movements.

· Support the enhancement of systems and processes to support effective balance sheet management and forecasting.

· Work closely with Singapore and Chennai based Capital and Balance Sheet Forecasting teams to coordinate deliverables, ad hoc requests and communication with business finance teams.

· Form strong relationships with internal stakeholders in business, finance and global functions to ensure business forecast explains are clear, and risks and opportunities are identified.

· Adhere to the Group’s Risk Management Framework including relevant Operational Risk Framework for Capital Risk

· Ensure forecasts are robust and within approved policies and standards

Our Ideal Candidate

· 5+Years of experience in financial services background in FP&A/ treasury, risk

· Relevant degree in Accounting, Finance, Risk Management

· Chartered Accountant is a bonus

· Ability to conceptualise, problem solve and think laterally to manage dynamic and unique issues

· Fluency in reading bank financial statements and good understanding of banking products, accounting methods and external disclosures

· Creativity and ability to communicate clearly

· prior experience with banking regulations

Role Specific Technical Competencies

· Financial services background (FP&A, treasury, risk, finance)

· Data analysis

· Excel, power point & Coding (advance)

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

· Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

· Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

· Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

· Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

· Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum

· Flexible working options based around home and office locations, with flexible working patterns

· Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

· A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

· Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

Julian Grey's client is a renowned PR agency for prominent media outlets.

Responsibilities

• Develop and execute comprehensive PR strategies aligned with clients' business goals.
• Offer strategic guidance and mentorship to ensure effective implementation by the team.
• Collaborate with senior leadership to contribute to the overall business strategy, managing timelines, budgets, and deliverables.
• Comprehend clients' business objectives and create programs, pitches, plans, and strategy decks in alignment.
• Manage reputational risks and uphold agency integrity during challenging situations.
• Cultivate and sustain strong client relationships, acting as a trusted advisor.
• Tailor PR campaigns based on a deep understanding of clients' industries, goals, and challenges.
• Ensure client satisfaction and retention through consistent communication and results delivery.
• Lead media/influencer relations efforts, fostering connections with top-tier outlets and influencers.
• Supervise content development, including pitches, press releases, and thought leadership articles.
• Collaborate with cross-functional teams for seamless integration of PR with other business functions.
• Provide leadership to the PR team, fostering a collaborative and innovative work environment.
• Manage operational aspects, ensuring efficient workflows, processes, budgeting, resource allocation, and project timelines to meet client expectations.

Requirements

• Minimum 5 years' experience.
• Experience with strategic PR planning, crisis management, team leadership, and impactful campaign development.

Follow us for more updates, interview tips!
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Our telegram channel for job opportunities - https://t.me/jobopportunitiessg

Interested Applicants
Please WA Bryan Tay @ 97559161
Shortlisted Candidates will be notified

Bryan Tay Reg No. R23112463
Julian Grey Corporate Advisory Pte. Ltd.
EA License No: 19C9568

Established Service Event Management Company is seeking to hire for an Events Executive / an Events Manager, Up $5K

Working Hours: 5 days week

For events: weekend, PH and after office hours will be activated.

Responsibilities:

• Develop and maintain strong relationships with clients to understand their event objectives and requirements.
• Plan and coordinate all logistical aspects of events, including venue selection, catering, audiovisual requirements, and transportation.
• Manage event budgets, negotiate contracts with vendors, and ensure cost-effective solutions.
• Lead a team of event staff and vendors to execute events seamlessly and professionally.
• Serve as the main point of contact for clients throughout the event planning process, providing regular updates and addressing any concerns.
• Ensure compliance with all legal, health, and safety regulations during events.
• Evaluate the success of events through client feedback and post-event analysis, identifying areas for improvement.

Requirements:

• Proven experience in event management, with excellent organizational and multitasking abilities.
• Strong interpersonal and communication skills, with the ability to build rapport with clients and stakeholders.
• Proficiency in budget management and contract negotiation. Leadership skills to effectively manage teams and handle high-pressure situations.
• Knowledge of industry trends and best practices in event planning and execution.
• Bachelor Degree in event management, hospitality, marketing, or a related field.

Skills and Qualifications:

• Proven experience in event management, with excellent organizational and multitasking abilities.
• Strong interpersonal and communication skills, with the ability to build rapport with clients and stakeholders.
• Proficiency in budget management and contract negotiation.
• Leadership skills to effectively manage teams and handle high-pressure situations.
• Knowledge of industry trends and best practices in event planning and execution.
• Bachelor Degree in event management, hospitality, marketing, or a related field.

Sales Manager

We are looking for a high-performing Sales Manager to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing our sales team potential, crafting sales plans and justifying those to plans to the upper management.

Sales Manager Responsibilities

• Achieve growth and hit sales targets by successfully managing the sales team
• Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Implementing new sales plans
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status
• Identifying opportunities and strategies to increase sales.
• Perform any other duties assigned by the director.

Sales Manager Requirements and skills

• BS/MS degree in business administration or a related field
• Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets
• Committed to continuous education through workshops, seminars and conferences
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Proven ability to drive the sales process from plan to close
• Strong business sense and industry expertise
• Excellent mentoring, coaching and people management skills Knowledge of data analysis and report writing.
• The ability to understand and follow company policies and procedures.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends)

About the company

CGS International Securities Pte. Ltd. (CGS International) is an award-winning and market leading integrated financial services provider, ranked among the top securities houses in Asia.

CGS International taps on our wealth of global and ASEAN insights to offer equities trading, leveraged products, wealth management, investment banking, equities research, Shariah-compliant financing, fixed income, currency and commodities, structured products and prime brokerage services in over 15 countries and regions.

Along with its parent organisation China Galaxy Securities, a leading securities house in China, CGS International is trusted by more than 15 million customers globally.

Job Responsibilities

While the following is not exhaustive, the incumbent will be responsible for:

· Coordinate with Project Managers and other IT business units, as well as vendors

· Manage program's budget, work on multiple projects, handle conflict/issues, and track progress

· Maintain strong customer focus while coordinating and collaborating with stakeholders, vendors, and IT resources in the implementation of key projects.

· Manage programs and/or multiple concurrent projects which are not necessarily related or interdependent.

· Use negotiation skills, influence, and creativity to achieve successful outcomes around scope, schedule, costs/budget, issues/risks, and resources.

· Manage the program budget process and coordinate with managers, project managers, and vendors to ensure project resources are applied efficiently and effectively.

· Arbitrate and resolve conflict within the program when necessary. Understand appropriate paths and methods for escalation.

Job Requirements

To thrive and be successful in this role, you must have/be:

· A bachelor's degree in information technology or a related field.

· Success in managing multiple, large IT projects simultaneously

· Knows Jira or similar ALM (Application Lifecycle Management) Tools

· Agile methodology

· Great communication skills and team player; works well with others

· Outstanding attention to detail combined with the ability to see the big picture

· Clear, effective verbal and written communication skills including the ability to actively listen, problem solve, and communicate effectively with both technical and business users

· Broad understanding of IT infrastructure and technology

· Skilled in negotiating and problem-solving with both internal & external stakeholders

We are looking for an experienced Enterprise Sales Manager with a strong background in payments and a proven track record of consultative sales. The ideal candidate will have extensive experience in selling payment products to enterprises, demonstrating an ability to influence senior decision-makers and drive strategic partnerships.

Key Responsibilities:

• Develop and execute strategic sales plans to achieve sales targets and expand our customer base.
• Build and maintain strong, long-lasting customer relationships with enterprise clients.
• Partner with customers to understand their business needs and objectives.
• Effectively communicate the value proposition through proposals and presentations.
• Negotiate contracts and close agreements to maximize profits.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Liaise with cross-functional internal teams (including Product Development and Customer Service) to improve the entire customer experience.
• Provide regular reports on sales activity, market trends, and competitor analysis.

Requirements:

• Proven work experience as an Enterprise Sales Manager, Sales Executive, or a similar role in the fintech sector.
• Experience in selling regulated products and understanding of the regulatory environment and compliance requirements.
• Strong understanding of enterprise sales techniques and the ability to conduct high-level sales negotiations.
• Excellent listening, negotiation, and presentation abilities.
• Strong verbal and written communication skills.
• BA/BS degree in Business Administration, Finance, or relevant field.

Key Responsibilities:

• Lead the development and execution of growth strategies for our products
• Identify and prioritize growth opportunities through data analysis and customer insights
• Collaborate with cross-functional teams to develop and test hypotheses for growth experiments
• Use agile methodologies to manage the development and deployment of growth initiatives
• Analyze data and metrics to measure the effectiveness of growth efforts and inform decision making
• Use SQL to extract and analyze data from various sources
• Develop and execute go-to-market plans for new products or features

Qualifications:

• Min. Bachelor's or Master's degree in a related field (e.g. computer science, siness, marketing)
• Solid years of experience in product management or a related field
• Strong background in agile methodologies, data-driven strategy, and data analysis
• Proficiency in SQL and experience using data to inform decision making
• Experience in go-to-market planning and the crypto industry preferred
• Excellent communication and collaboration skills
• Experience leading cross-functional teams and driving results

EA Personnel: Celine Tan Si Ling

CEI Reg No: R1104662

EA Licence No: 99C4599

PRODUCT AREA

The Global Partnerships organization is responsible for exploring new opportunities with Google's partners. Google’s Global Partnerships team works with a wide range of partners to bring the best of Google to power their business. The Global Partnerships team supports Google’s own Product teams with essential partnerships to help Google’s user experiences in advertising, Search, Assistant, Maps, Travel, Shopping, Payments and more. Teams create product-enabling partnerships, go-to-market strategies and incubate business growth for a variety of products.

ADDITIONAL JOB DESCRIPTION

The Knowledge and Information Partnerships group negotiates and manages Partnerships for content (e.g., data licensing agreements), integrations and commerce. These partnerships help build and differentiate Google’s products in Search, Assistant, Geo (Maps, Local), Ads, and Commerce areas.

The team works to help drive strategy and execution for Knowledge and Information. We focus on delivering thought leadership, operational knowledge, and executive level narratives to help advance Knowledge and Information and Google’s product mission. The team works directly with Knowledge and Information leaders on priority topics across all product areas and helps the global organization identify, plan, and execute against priorities.

As the Strategy and Operations Manager, you will help drive strategic decisions related to product and partnership growth opportunities in priority countries and across the array of products and teams within the Knowledge and Information business and beyond. You will work to execute and coordinate various types of cross-product area or country-level projects while partnering with the Research and Core team to support operations and strategy formulation. You will work with local and global stakeholders within Partnerships, Marketing, Product, and broader Global Business Organization to articulate and synthesize key product priorities and help teams report on progress to executive leadership.

Qualifications

JOB RESPONSIBILITIES

• Partner with the Research and Core team to support strategy formulation and operations.
• Work with Knowledge and Information teams to help set and communicate cross-product area Knowledge and Information country strategy to GBO and other cross-functional stakeholders. Identify areas of collaboration within and across Knowledge and Information and build relationships with local and global stakeholders.
• Support cross-product area efforts like business planning and cross-functional coordination with Product, marketing, GTM, and other functions.
• Support the team on product priorities to positively influence global product strategy.
• Create simple and persuasive narratives to inform and influence stakeholders.

MINIMUM QUALIFICATIONS

• Bachelor's degree or equivalent practical experience.
• 7 years of experience in Sales Operation, Product Strategy, or Strategy Consulting.

PREFERRED QUALIFICATIONS

• Experience developing frameworks and understanding business constructs and macro-environments.
• Experience with stakeholders and project management, collaborating across various functions.
• Ability to solve strategic and operational problems, and lead and execute strategic and operational initiatives for organizations.
• Ability to guide decision-making and articulate business needs and solutions.

Interested applicants are invited to apply directly at the NUS Career Portal.

Your application will be processed only if you apply via NUS Career Portal.

We regret that only shortlisted candidates will be notified.

Job Description

AI Singapore (AISG) is a national AI programme launched by the National Research Foundation (NRF) to anchor deep national capabilities in Artificial Intelligence (AI).

The programme office is hosted by the National University of Singapore (NUS) and brings together all Singapore-based research institutions and the vibrant ecosystem of AI start-ups and companies developing AI products to perform use-inspired research, grow the knowledge, create the tools, and develop the talent to power Singapore's AI efforts.

AI Singapore is sourcing for an individual to join the AI Innovation team as an Assistant Programme Manager / Senior Executive. The Assistant Programme Manager / Senior Executive will assist the Head, Talent Operations, AI Innovation, in managing and overseeing programmes that will impact the AI initiatives within AI Singapore and will be working closely with the AI Innovation Team to facilitate approvals in accordance to the governance structure within AI Singapore.

He / She will need to interact with Directors, internal administrative teams, professors, external funders and the respective institution’s administrative team.

Duties and Responsibilities

The Assistant Programme Manager / Senior Executive will manage, execute, support and track the progress of one or many concurrent programmes/initiatives, to bring the programmes to their successful completion. He / She is expected to:

• Work closely with the AI Innovation team and other stakeholders as required.
• Plan, coordinate and communicate programme plans, timelines and activities to internal and external AI Singapore stakeholders.
• Participate in programme launch activities such as estimation of efforts, preparation of high-level plans with timeline and resource-related requirements such as staffing and coordination.
• Monitor and track progress of programmes and stay on top of the programmes to ensure smooth execution.
• Manage and coordinate programme deliverables to ensure the programme quality and objectives.
• Manage the reimbursement and disbursement of funds, where applicable.
• Analyse and highlight programme risks, and develop necessary risk mitigation plans.
• Maintain programme issue register to keep close watch of programme issues till their resolution.
• Manage stakeholders’ expectations by understanding customers’ needs and providing realistic expectations and scope of the programmes for the AI Singapore team to execute upon.
• Provide periodic update on programme milestone progress to programme sponsors and escalate issues not resolvable through the AI Singapore management.
• Keep a complete record of all programme documentation (minutes, presentations, terms and conditions) to allow for easy and quick extraction for audit purposes.
• Support all auditing requirements for the programmes.
• Perform the tasks as assigned and delegated by the Head, Talent Operations.

Qualifications

• Bachelor’s Degree or equivalent practical experience.
• Strong programme management skills, with ability to manage one or more programmes concurrently.
• Strong verbal and written communication skills.
• Strong interpersonal and leadership skills – effective in fostering teamwork and supporting the team in various projects and activities.
• Strong administration skills to manage the programmes with proper processes and documentations
• Experience and background in AI or analytics will be a bonus.

BASIC FUNCTION

Assist the Head of Securities Marketing in BDO SGB Treasury in the day-to-day overall activities related to Investment Accounts for the Regulated Activities under the Securities and Futures Act (SFA) and the Financial Advisers Act (FAA) to achieve its overall objectives and targets.

DUTIES AND RESPONSIBILITIES

1. Develop and maintain client relationships to build market share and enhance client asset size over time. Achieve annual revenue targets and objectives.

2. Handle client’s request and instruction directly, including trade processing and inquiries on operational issues.

3. Calls the clients to confirm the client’s orders stated in the Letter of Instruction(LOI) over a SGB recorded line.

4. Assist customers of the BDO SG Branch in the investment account opening application by providing necessary guidance, disclosures and explanations to them;

5. Assist in the categorization of customers (e.g. professional investors, customers with / without derivative knowledge, etc.) by obtaining the necessary documentary proofs and confirmations from the customers;

6. Conduct the investment product selling process upon receiving order instructions from customers;

7. Explain the investment product features, risks, fees and charges, and other sales-related information to the customer;

8. Perform suitability assessment to identify Unsuitable Products (as defined below) (which are disallowed for sale) or Mismatch Products (which require approval from management prior to execution of the order instruction);

9. Conduct other selling process as regulated by the policy and procedures and obtain the required acknowledgement and confirmations from customers during the investment product selling process to satisfy the disclosure requirements.

10. Keep updated on market trends, different investment products and services, and give input for new product development by being aware of clients’ investment needs.

Business Development Manager Job brief

We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy.

The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Business Development Manager Responsibilities

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople
• Developing goals for the development team and business growth and ensuring they are met.
• Training personnel and helping team members develop their skills.
• Finding and developing new markets and improving sales.
• Perform any other duties assigned by the director.

Business Development Manager Requirements and skills

• Proven working experience as a business development manager, sales executive or a relevant role
• Proven sales track record
• Experience in customer support is a plus
• Proficiency in MS Office and CRM software (e.g. Salesforce)
• Proficiency in English
• Market knowledge
• Communication and negotiation skills
• Ability to build rapport
• Time management and planning skills
• BSc/BA in business administration, sales or relevant field
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Description

As a Senior Customer Success Manager, reporting to the Global Head of Customer Success, you will work directly with our customers to ensure they are getting most value out of our products and services. You will be responsible for executing the strategic customer engagements to augment business value by continuously managing and improving user experience, customer retention and business expansion and continuity. Furthermore, you will act as a liaison between product, service, and sales, incorporating product expertise and customer feedback. Thus, you will be the "voice of the customer."

• Build strategic senior level relationships with assigned customers and continually delight them with a positive, customer-centric attitude.
• Provide proactive strategy update with assigned customer accounts.
• Become an expert in the way our customers operate and educate internal stakeholders on how to support them more strategically.
• Work closely with Sales, Product Development and Services teams to ensure an exceptional customer experience.
• Be a customer advocate while capturing customer feedback and reporting requests to internal stakeholders and senior management.
• Efficiently manage time to focus on essential activities to ensure customer satisfaction, retention, and account growth.
• Support revenue retention and growth through increased service adoption and increased usage.
• Identify and forecast expansion opportunities and partner with sales to successfully close such opportunities.
• Identify and build advocacy relationships with strategic customers acting as a marketing channel through case studies, speaking opportunities, references, etc.
• Determine usage patterns and use them to gain insights and provide guidance to Sales, Marketing and Product Strategy in identifying opportunities and increase customer satisfaction.
• Be a customer advocate while capturing customer feedback and reporting requests to internal stakeholders and senior management.
• Travel to clients.

To be successful in this role, you should have:

• 5+ years of experience in a customer facing role including consulting, technology delivery, account management, sales, or pre-sales within or servicing Capital Markets clients.
• Ideally 2 to 3 years experience in a Customer Success role within Capital Markets.
• Previous capital markets expertise working with derivatives and fixed income analytics in trading, risk management or related technology is very beneficial.
• Exceptional Stakeholder management skills including the ability to build and nurture strategic relationships within cross functional teams and managing account risks and issues escalations as necessary.
• Exceptional collaboration and communication skills with the ability to influence multiple stakeholders, prospective and actual clients without direct authority.
• Empathic communicator being the voice of the customer internally and closely engaged with the customers to maximize the success of their solutions.
• Skills to proactively orchestrate the customer’s journey towards their goals.
• Bachelor's degree in a technical discipline, such as Computer Science, Information Technology, Engineering, quantitative finance, financial engineering, mathematics, or physics.
• Fluency in English and one other Southeast Asian Language

Preference will be given to candidates that also have:

• Graduated from an advanced degree (Masters) in a technical discipline, such as MBA, Information Systems, quantitative finance, financial engineering, mathematics, or physics.
• Worked as a consultant and/or other professional/client services teams on software implementation projects or some experience in product management.

What you'll do:

As a Project Manager (Core Banking) in our IT team, you will play a crucial role in leading intricate initiatives that span across multiple business lines. You will be entrusted with complete project lifecycle stewardship, ensuring successful delivery from inception to deployment. Your responsibilities will also include managing all aspects of multiple related projects to ensure alignment with strategic objectives. You will coordinate teams through concept brainstorming, clear project requirement documentation, and quality delivery. Additionally, you will report on project success criteria results, metrics, tests and deployments. Your role will also involve participating in Business Requirements analysis and review.

• Oversee a portfolio of intricate initiatives that span one or multiple business lines
• Ensure complete project life cycle stewardship: successful project delivery will include full implementation from inception to deployment of one major or several minor initiatives simultaneously
• Manage all aspects of multiple related projects to ensure the overall programme aligns with and directly supports the achievement of strategic objectives
• Coordinate one or more teams through concept brainstorming, clear project requirement documentation, and quality delivery
• Report on project success criteria results, metrics, tests and deployments
• Participate in Business Requirements analysis and review
• Prepare estimates and detailed project plan for all phases of the project
• Act as an internal quality control check for the project
• Deliver appropriate and effective executive communications to steering committee stakeholders with the aid of clear, synthesised presentation decks

What you bring:

The ideal candidate for the Project Manager (Core Banking) role will bring a wealth of experience and a strong set of skills. You will have strong diplomatic and motivational skills, with the ability to lead up, across and down multiple business and technology organisations. Your excellent communication skills will enable you to present effectively to executive sponsors, technical/non-technical staff and all levels of management. Your ability to work under multiple projects within respective timeframes will be crucial. You will demonstrate an ability to coordinate cross-functional work teams toward task completion and synthesise complex situations/subjects to propose solutions for complex challenges.

• Strong diplomatic and motivational skills including the ability to lead up, across and down multiple business and technology organisations
• Experience presenting to executive sponsors through demonstrated communication skills (written, oral, and presentation) with technical / non-technical staff and all levels of management
• Ability to work under multiple projects within respective timeframes
• Demonstrate ability to coordinate cross-functional work teams toward task completion
• Ability to synthesise complex situations / subjects and propose solutions for complex challenges
• Experience in Agile and SCRUM methodologies
• Background in application development process, Agile, Waterfall, JIRA
• Tools: MS Excel, Word, PowerPoint, Power BI, Sharepoint

What sets this company apart:

Our client is a leading global financial institution renowned for its commitment to innovation and excellence. They offer a dynamic and challenging work environment where employees are encouraged to grow their careers. The company values diversity and inclusion, fostering an environment where everyone feels valued and inspired. They are committed to providing employees with opportunities for professional growth and development.

What's next:

Ready to elevate your career? Apply now. Submit your application today by clicking on the provided link.

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: Bhargava Aviral R23112008

We are seeking an experienced Sales Development Operations Manager to help us scale a global, best-in-class Sales Development organization by supporting strategy development, delivering organizational insights, and owning flawless execution of initiatives that make our SDRs more productive and efficient. SDRs at Snowflake conduct outbound and inbound prospecting activities to generate qualified meetings and pipeline for Snowflake’s sales organization.

This role will report into the global Sales Development Operations & Enablement team, with a specific focus on Snowflake’s APJ sales development team and broader go-to-market operations in the region.

You might be a Sales Operator looking to get closer to the front-lines of pipeline generation, a revops consultant looking for the next rocket ship ride, or an analytics pro with a passion for sales.

YOU'RE A GREAT FIT IF YOU:

• Have 5+ years of experience in marketing ops, sales ops, or business operations/analysis
• Understand how IT, sales, marketing, finance, and sales planning interweave with the SDR function
• Can prove your ability to translate data into meaningful insights that drive business outcomes
• Can demonstrate your ability to define and deliver on a project plan, while proactively identifying and removing blockers to project success
• Understand how to translate business process changes into meaningful documentation
• Possess the following technical skills:
  • Salesforce Sales Cloud administration, reporting & dashboarding
  • Outreach sales engagement administration
  • Excel proficiency (intermediate-advanced)
  • SQL proficiency (nice to have)
  • Tableau proficiency (nice to have)

WHAT YOU'LL DO:

• Planning
  • Play a key role in the headcount, quota, and territory planning process both quarterly and annually
  • Support compensation plan design and administration
  • Execute territory alignment updates within CRM and maintain reporting on regional coverage of the sales team
  • Proactively provide insights on actuals vs. plan and prepare VP-level presentations
  • Partner closely with the Director of Sales Development, APJ on strategy and investment decisions
• Process
  • Define and implement enhancements to the lead-to-opportunity funnel process
  • Educate cross-functional teams (sales operations, marketing, field sales) on the SDR motion and significant process changes
  • Measure and optimize marketing to SDR handoffs and SDR to sales handoffs
  • Author business process documentation in LucidChart, Google Slides, and Google Docs
  • Partner with the SDR Enablement lead in APJ on communications and training across the SDR team in APJ
• Systems
  • Author business requirements documentation for IT to execute enhancements within Snowflake’s core sales & marketing systems
  • Design and conduct User Acceptance Testing to ensure technical solutions meet business requirements
  • Scope and evaluate the need for new technologies specific to the APJ SDR team

Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.

How do you want to make your impact?

We never stand still. Business Development with the AI Pursuit Team provides market analysis, competitor information and customer knowledge to evaluate new business opportunities and steer their success. We use this expertise to lead the planning, design, due diligence, and implementation of business development objectives that help identify and create new opportunities and strategies that underpin successful sales.

Join us to do the best work of your career and make a profound social impact as an NVIDIA Business Development Manager on our AI Pursuit Team in Singapore.

What you’ll achieve

As an NVIDIA Business Development Manager, you will identify and develop strategies to facilitate the success of Sales teams with NVIDIA-based solutions.

You will:

• Enable Sales on NVIDIA-based solutions and support joint opportunities across Dell, NVIDIA, and the ISV ecosystem.
• Develop a visionary and strategic framework for a powerful alliance between NVIDIA and Dell, while identifying and presenting opportunities for synergies and market expansion to leadership.
• Collaborate with various teams such as Sales, Presales, L&D, CoC, and Services internally to foster strategic partnerships, expand the customer base, and optimize sales opportunities.
• Support tracking and measurement of campaign effectiveness, opportunity acceleration, trainings, etc.
• Develop use cases for the enterprise with NVIDIA-based solutions with a deep understanding of enterprise challenges, the value of the Dell ecosystem, and craft joint solutions.
• Interface with customers on an ad hoc basis in support of Sales teams on a stated customer strategy.

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

The Business Development Manager in the AI industry must possess strong business acumen, excellent communication and negotiation skills, and a deep understanding of AI technologies and their applications. They must be persistent, with a “can do” attitude to support whale-hunting campaigns led by Sales teams & AI BDMs. They should be proactive, results-oriented, and able to thrive in a fast-paced and dynamic environment. They will strive for highest levels of customer engagement and satisfaction. They also possess an entrepreneurial mindset, actively engaging in problem-solving and iteration to refine GTM strategies in line with market evolution. Background essentials entail:

• Strong communication and interpersonal skills to effectively negotiate and build relationships with sales and partners supporting business development in the respective regions.
• Enablement skills, capable of driving and promoting their solutions.
• Technologist approach with a deep understanding of NVIDIA-based solutions & ecosystem. Possess an aptitude for "AI-speak", staying up to date on NVIDIA advancements.
• Understand large enterprises, corporate and government businesses.

Desirable Requirement

• Field sales experience preferred.
• Bachelor’s degree.

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because ProgressTakesAllofUs.

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.

About the company

CGS International Securities Pte. Ltd. (CGS International) is an award-winning and market leading integrated financial services provider, ranked among the top securities houses in Asia.

CGS International taps on our wealth of global and ASEAN insights to offer equities trading, leveraged products, wealth management, investment banking, equities research, Shariah-compliant financing, fixed income, currency and commodities, structured products and prime brokerage services in over 15 countries and regions.

Along with its parent organisation China Galaxy Securities, a leading securities house in China, CGS International is trusted by more than 15 million customers globally.

Job Responsibilities

While the following is not exhaustive, the incumbent will be responsible for:

· Coordinate with Project Managers and other IT business units, as well as vendors

· Manage program's budget, work on multiple projects, handle conflict/issues, and track progress

· Maintain strong customer focus while coordinating and collaborating with stakeholders, vendors, and IT resources in the implementation of key projects.

· Manage programs and/or multiple concurrent projects which are not necessarily related or interdependent.

· Use negotiation skills, influence, and creativity to achieve successful outcomes around scope, schedule, costs/budget, issues/risks, and resources.

· Manage the program budget process and coordinate with managers, project managers, and vendors to ensure project resources are applied efficiently and effectively.

· Arbitrate and resolve conflict within the program when necessary. Understand appropriate paths and methods for escalation.

Job Requirements

To thrive and be successful in this role, you must have/be:

· A bachelor's degree in information technology or a related field.

· Success in managing multiple, large IT projects simultaneously

· Knows Jira or similar ALM (Application Lifecycle Management) Tools

· Agile methodology

· Great communication skills and team player; works well with others

· Outstanding attention to detail combined with the ability to see the big picture

· Clear, effective verbal and written communication skills including the ability to actively listen, problem solve, and communicate effectively with both technical and business users

· Broad understanding of IT infrastructure and technology

· Skilled in negotiating and problem-solving with both internal & external stakeholders

Job Summary

Excellent opportunity for a Senior Product Manager who wants to drive real change in the insurance industry and own an exciting portfolio of digital products.

Mandatory Skill-set

• Degree in Business, Computer Science, Engineering, Information Technology;
• Minimum 6 years of product lifecycle management using agile methodologies;
• Ability to scope and follow through detailed technical tickets;
• Understand digital and offline marketing principles and able to support marketing and growth team;
• High level of integrity, take accountability of work and good attitude over teamwork;
• Strong analytical skills, and possess good people management skills;
• Strong communication and presentation skills and great prioritization skills;
• Meticulous and with an eye for detail;
• Ability to thrive in a fast-paced and collaborative environment.

Desired Skill-set

• Experience in insurance or financial products.

Responsibilities

• Develop and implement product strategies consistent with the company’s vision;
• Design and execute A/B tests and implement methods to continuous improve products’ performance;
• Synthesize customer feedback, findings from user research and other market insights and distill them into the roadmaps and feature lists;
• Create and track product KPIs that align with the company’s values and commercial objectives;
• Drive user adoption of the solution and expand product market reach;
• Coordinate cross-functional teams, workshops and demo sessions to increase product understanding internally and externally;
• Run grooming sessions before each sprint planning, mentor and provide guidance to junior members of the product team to ensure readiness of products;
• Ensure product milestones are achieved according to timeline and pre-determined scope;
• Work closely with various team to communicate accurately the product values and prioritize customer feedback in the roadmaps.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

Job Overview:

Part of CFS’s Technology and Transformation team, the role holder will work on key initiatives to drive digitisation and automation aligned with CFS’s business growth.

The role holder will also act as a Project Manager in key initiatives like Content Management as well as new initiatives that CFS wants to embark on like data analytics by working with vendors and CFS internal teams to achieve the delivery milestones. As a PM, the role holder must be experienced in managing the project delivery within the constraints of budget, scope and timeline. The PM must be comfortable in dealing with issues that arises through the project implementation as well as anticipating risks and proactively managing issues and drive resolution towards a smooth implementation.

Post system launch, the PM will work with key internal stakeholders in driving communication, target operating model and training to increase adoption to new system features as well as identify/deliver continuous enhancements to the systems/platforms.

Key Responsibilities:

• Coordinating internal resources and vendors for the flawless execution of projects
• Ensuring that all projects are delivered on-time, within scope and within budget.
• Developing project scopes and objectives, involving all relevant stakeholders, and ensuring technical feasibility.
• Develop a detailed project plan to track progress.
• Use appropriate verification techniques to manage changes in project scope, schedule, and costs.
• Measure project performance using appropriate systems, tools and techniques.
• Manage the relationship with the client and all stakeholders.
• Perform risk management to minimize project risks.
• Establish and maintain relationships with third parties/vendors.
• Create and maintain comprehensive project documentation.

Key Competencies:

• Communicates Effectively
• Relationship Management
• Adaptability
• Tenacity
• Drives for Results
• Problem Solving / Critical Thinking
• Customer Focus
• Teamwork and Inclusion
• Self-Awareness
• Work independently, takes ownership of problems within own area of knowledge and accountable for the quality of own work

Demonstrated Abilities:

• Exceptional organizational skills and the ability to manage multiple priorities
• Ability to exercise sound, independent judgment
• Fierce determination to successfully meet complex challenges
• Learning agility: the ability to give up skills, perspectives and ideas that are no longer relevant and acquire new ones that are
• Strong oral and written communication skills
• Professionalism, confidentiality, empathy, customer service orientation, discretion and proper telephone skills are essential

Acquired Knowledge:

• Bachelor's Degree strongly preferred
• Experience in leading or part of change / transformation work in organisations as Project manager
• Good business analytical skills, bridging between business and development teams.
• Able to work independently with minimum supervision as well as in a team.
• Experience in the nonprofit sector is highly valued

NB: This role is offered on a 1-year contract and the incumbent will be hired on a Contract For Service.

Position: Project Manager - Fraud RFP
Employment Type: 1-year Agency Contract (Highly Renewable)
Location: Alexandra

Job Objectives

• The GTO Project Manager is responsible for leading teams to deliver projects spanning multiple business units. Delivering projects within stage gate controls and project SDLC guidelines (SDM5) while managing issues, risks, dependencies and project change will be core competencies to the role.
• The GTO Project Manager has the authority to run the project on a day-to-day basis. Verify that the project produces the required deliverables of quality, within the specified boundaries of time and cost and to achieve the potential benefits defined in the business case.
• For this position, the PM would be responsible for coordinating the RFP and ITC process across all stakeholders, potential suppliers, following bank’s Sourcing process.

Key Responsibilities

Stakeholder and Communications Management

• Manage all aspects of project and program engagement from planning, external vendor relationships, communications, resources, budget, change, risks and issues
• Continually manage stakeholder expectations through governance processes
• Deliver appropriate and effective executive level communication
• Provide status reporting regarding milestones, deliverable, dependencies, communicating across GTO and business leadership and stakeholders

Process and Delivery Execution

• Manage a portfolio of complex initiatives that span one or multiple lines of business
• Own the full project life cycle end to end (Hybrid between Waterfall and Agile)
• Ensure the program is aligned to and supports strategic objectives
• Prepare detailed project plan for all phases of the project
• Manage the day-to-day project activities, including project management working and steering committees
• Understand interdependencies between technology, operations and business needs
• Monitor, track and control outcomes to resolve issues, conflicts, dependencies and critical path deliverables
• Ensure that projects and programs are proceeding according to scope, schedule, budget and quality standards

Job Requirements:

• Banking experience in Retail products, Operations, Process and operating models
• Experience in leading and executing large Credit Cards project covering acquiring and issuing. Experience on loyalty and rewards is a plus. (over 10 years is preferred)
• Knowledge in Enterprise Cards Fraud system integration with Cards processing system.
• Experience in leading RFP and ITC process preferably within our client and understands the process.
• Degree in an appropriate field of study or equivalent
• Project Management Professional (PMP) / PRINCE II certification is a plus
• A confident and self-aware leader with a high degree of independence
• Demonstrated 5-10 years of experience in project management
• Full end to end project management in a lead role
• Direct responsibility of project budgets of $5 - $15 million dollars
• Executive level communication skills with excellent written and verbal communication
• Ability to multi-task and perform well under pressure
• Monitor, track and control outcomes to resolve issues, conflicts, dependencies and critical path deliverables

If keen, kindly forward your CV to [email protected]

Tangspac Consulting Pte Ltd
#03-02 The Octagon, 105 Cecil Street, Singapore 069534
EA Personnel Name: Olsem Stefanus Emmanuel
EA License: 07C3635 | EA Registration: R2094432

Responsibilities

• Define and deliver product roadmap to serve the best experience to users while being compliant with required regulations around the world;
• Responsible for the design of core product modules;
• Define and analyze metrics to guide product development;
• Follow up the whole process of projects, collaborate with designers and engineers to develop detailed product specification, drive global product launches and lead beta programs;
• Plan, organize, and deliver new products and features to the market based on global vision and user experience;
• Competitor analysis and market research, staying informed of the overall market landscape, including competitors and potential partners.

Requirements:

• Min. Bachelor's degree or above
• Product development experience in products and growth;
• Related working experience in Crypto Wallet Product and/or DeFi portal product implementation;
• Familiar with globalization and localization, capable of launching products for global markets;
• Good communication, experimental mindset, team spirit: motivated to initiate and lead in a collaborative team;
• Able to understand and assess engineering, design and schedule tradeoffs, manage product backlogs with a priority mindset;
• Sharp eyes for good design and user experience.

EA Personnel: Celine Tan Si Ling

CEI Reg No: R1104662

EA Licence No: 99C4599

The Role Responsibilities

Global Implementation is responsible for the delivery of the Bank’s Transaction Banking (TB) product and services to clients within the agreed contractual service agreements, and that all digital integrations are as seamless as possible. The team is client-facing and provides technical solution advisory on client implementation as part of RFP/RFI responses, client pitches and end-to-end implementation cycle, supporting and onboarding clients, providing project management support (i.e. ensure smooth flow of the project, capturing issues and risks, maintaining action plans with follow ups, and delivering a timely solution to meet the client’s expectations) and account management support (i.e. understanding clients’ business strategy and needs) to support implementation of TB products.

The candidate is responsible to drive and execute the strategy of TB Global Implementation in all aspects while working closely with Regional and TB Centre Heads/Leads in ensuring both clients and internal teams are provided with the best technical advisory support for TB Products and Channels solutions. The candidate will need to support end-to-end client implementation, including providing technical solutioning and security protocol advisory, keeping in touch with the latest technology developments and industry best practices, perform troubleshooting and root cause analysis contributing to resolution of technical issues related to the implementation, and continuously improving client satisfaction and drive revenue realisation. The candidate is also responsible in leading a sub-team of Technical Advisory Specialists who are based in various locations and ensure that the team continues to provide best-in-class technical advisory to clients for our TB Products and Channels solutions.

Strategy

· Drive Global Implementation Strategy and actively participate in identifying opportunities to uplift and/or re-establish the profile/identity of the Global Implementation team

· Lead the roll-out of Client Implementation Harmonisation

· Provide key inputs to identify and participate in defining Global Implementation initiatives and hub location strategy

· Lead the development of frameworks and/or redesigning of processes, systems and operating models

· Continuous engagement in collaboration with Product/Channels/Technology in the designing of a suite of capabilities and services

· Drive focused client sessions with Sales, Coverage, Product and other partners to position overall propositions

· Develop regular connect sessions with Clients, including participating in various client and industry forums/events/conferences

· Drive strategic plan/roadmap of client deal management

· Keep in touch with the emerging technologies and industry best practices, working with stakeholders and Product partners to drive the digital agenda and strategy for Global Implementation

· Establish and maintain the technical advisory knowledge document repository and client guides, including the strategy on maximizing utilisation and maintenance, ensuring the documents are kept up-to-date

Business

· Help identify opportunities to build incremental and defending existing business, participate in responses to RFPs/RFIs and client pitches and providing best-in-class technical solution advisory to clients and prospects, partnering Sales, Coverage and Product partners.

· Ensure a continuous improvement model is adopted to drive efficiency, including harmonisation with support partners, and extended Global Implementation team

· Help identify and drive opportunities to streamline processes to improve client experience, including collaborating with functional partners

· Help identify opportunities to improve existing operating model, including the current resourcing and client footprint strategy

· Help develop an approach to build bench strength within the Technical Integration team and wider Global Implementation team

· Help identify opportunities to reduce costs

Processes

· Ensure effective and disciplined usage of the Implementation Management system for self and team

· Help drive the discipline of Client and Project Management across the team

· Has product knowledge in both cash and trade, and technical knowledge on implementing TB solutions and client integrations

· Ability to manage ambiguity in uncertain situations and escalate in a timely manner

· Provide inputs to strategise the implementation of key deals or co-created deals

· Proactive client deal management, including providing key inputs into solutions for the clients

· Drive the team to achieve optimal technical solutions leading to improved client experience and implementation cycle time

· Provide timely support for high profile deals (RFP/RFI and global/regional mandates)

· Knowledge in identifying cross-sell opportunities

· Provide support to Regional Heads/Leads and/or Country Heads/Leads in driving an integrated approach with partners to capture client feedback opportunities

· Provide key inputs for management packs, with opportunities to present in management forums on behalf of Regional Heads/Leads and/or Country Heads/Leads

· Work closely with RM and TB Sales teams to provide technical solutioning inputs in RFP/RFI responses on the implementation component as part of the Deal team

· Provide technical advisory and support, including trouble-shooting, root cause analysis and driving resolution for technical issues encountered as part of the end-to-end implementation cycle.

· Collaborate with Sales, Coverage, Product Management, Product Development, Channel Management, Technology, Operations and other relevant Functional teams on solution designing

· Develop and nurture client relationships to ensure products and services remain aligned to client needs

· Provide technical feedback as required to Product Owners and/or distribution teams for continuous iteration of product development

· Participate in technical discussions, execution of documentation, ERP integration, technical set ups, planning, testing, training and onboarding

· Work closely with clients and Product Management during the project requirements gathering, developing technical solutions, system integrations, user testing and training

· Help drive sustainability when considering processes, systems and operating model

· Work with DCDA, Technology and Operations to design and implement platforms/ecosystems to support TB products

· Understand emerging technologies and innovations to help improve product offerings and solutions to meet evolving client needs

· Work closely with external partners to support clients in their digitisation journey, ensuring efficient implementation experience and optimal solutions for clients

· Engage in discussions, forums and events around emerging technologies and partnerships with digital ecosystems to identify opportunities to simplify and improve business processes

Help drive post implementation activities, including:

· Post Implementation Surveys / client testimonials

· Sharing constructive client feedback with relevant partners

People & Talent

· Support a safe, inclusive and collaborative environment for all team members

· Promote growth and development with direct reports including actively tracking progress (where applicable)

· Encourage open and regular transparent conversations, including two-way feedback loops

· Provide ongoing mentorship and guidance (where applicable)

· Embrace and promote a data driven culture

· Help create a culture of trust and continuous learning mindset

· Manage and provide key inputs to the team’s training plans, awards, etc.

· Equip the team with the necessary knowledge and skills through training

· Help foster a safe environment to encourage team members to be brave and speak out

Risk Management

· Support the holistic data management framework for Implementation Management system

· Ensure adherence to all local regulatory, legal and compliance requirements

· Proactive risk management; including delivery and operational risks

Governance

· Adherence to all bank’s policies and standards, including timely completion of e-Learning courses for self and direct reports (where applicable)

· Ensure implementation governance controls are properly executed by the team

· Assist with the governance of business controls; including identifying opportunities to develop new business controls

· Participate in Regional/Country Implementation Governance forums to support Regional Heads/Leads and/or Country Heads/Leads

Regulatory & Business Conduct

· Display exemplary conduct and live by the Group’s Values and Code of Conduct.

· Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

· Keep abreast with regulatory changes to ensure TB products and solutions are compliant with relevant risk management guidelines / policies and procedures (e.g., electronic banking, technology, ESG, etc.)

· Keep abreast with changing regulatory requirements and provide advisory support to clients

· Display exemplary conduct and live by the Group’s Values and Code of Conduct.

· Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

· Timely completion of all mandatory risk and compliance training including e-learnings within stated timeframes

Key stakeholders

Internal

· Global & Regional Implementation Heads/Leads and Country Implementation Managers

· Sales Managers

· Product Managers

· Relationship Managers

· Client Managers

· Service Managers

· Operations and Support teams (IMO, GBS, CFCC, Legal, etc.)

· Technology delivery teams (T&I, PSS, etc.)

· DCDA team

· Global Implementation MT and their delegates

External

· Client Stakeholders (Technology, Treasury, Project Manager, etc.)

· Third Party Providers

Our Ideal Candidate

· 15+ years of banking and finance or relevant industry experience with Transaction Banking product knowledge

· Strong technical knowledge and experience in technical advisory and solution delivery in Client Implementation

· Change & Transformational experience in Client Implementation with strong delivery focus

· Excellent stakeholder engagement

· Strong knowledge in H2H, SWIFT and emerging technologies, API, system and technology integrations, and TB products preferred

· Knowledge of ERP and TMS systems in the market

· Creative problem-solver with a strategic mindset

· SAP certified professional is preferred

· Excellent written and verbal communication skills, including presentation skills

· Able to manage ambiguity in uncertain situations whilst maintaining a strategic mindset

· Effectively manage escalations

· Leading diverse teams and People Manager skills

Role Specific Technical Competencies

· Application Programming Interfaces (APIs)

· Client experience, behaviours and preferences

· Operational Risk

· Change/ Project Management

· System and technology solutioning and integration

· Communication & Presentation skills

· Stakeholder Management

· Strategic Thinking

· Transaction Banking Product knowledge

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

· Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

· Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

· Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

· Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

· Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum

· Flexible working options based around home and office locations, with flexible working patterns

· Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

· A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

· Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Your background

• Bachelor’s degree or higher with at least 5 years’ working experience in banking operations with a focus on Credit and Loans Operations. Knowledge in Trade Finance Operations especially Bankers Guarantee and Letters of Credit Issuance is preferred.
• Strong understanding of credit risk management principles, loan documentation, and trade finance instruments.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Ability to plan and prioritize the daily work to achieve efficient and effective management of time and has exceptional attention to detail and accuracy in data entry and documentation.
• Be able to work well with all associates and actively promote a cohesive working environment.
• Be client focused in providing a high level or customer service and conscientiously aware of the quick turnaround time on the checking of documents.
• Excellent presentations, communication, time management, problem solving, interpersonal and teamwork skills.
• Proficiency in using banking systems, credit analysis tools, and Microsoft Office suite. Knowledge in LIQ system is a benefit.
• Excellent analytical, problem-solving, and decision-making skills.
• Ability to work effectively under pressure, prioritize tasks, and meet tight deadlines.
• Proven track record of process improvement and project management initiatives.
• Good understanding and knowledge of OFAC/Anti-boycott/Anti-Money Laundering/High Risks Transaction.
• Sound knowledge of regulatory requirements and industry best practices in credit and trade finance operations.

What you can expect

The Credit and Loans Ops team handles Bilateral, Syndicated, Committed and Non-Committed Loans. The team liaises with internal stakeholders (Bankers, Enterprise Credit, Client Services and the Offshore processing teams) to ensure successful setting up of credit facilities and Loans disbursement. This team also assists with Bancontrol operations where it handles all operational matters related to dormant accounts.

The Singapore Trade operations team is a middle office team which works closely with clients, front office and the back-end processing centre to ensure Trade Finance transactions are processed timely and accurately. Products handled includes import and export letters of credit, inward and outward collections, Bankers Guarantee and Standby Letters of Credit issuance, supply chain financing and Trade Loans.

What you will do

Credit and Loans Operations (Tasks include but is not limited to the following)

• Execute end-to-end credit operations processes including credit analysis, underwriting, documentation, and monitoring.
• Manage loan operations activities such as loan booking, disbursement, repayment processing, and collateral management.
• Collaborate with internal stakeholders including relationship managers, risk management, and legal teams to ensure timely and accurate processing of credit and loans transactions.
• Monitor credit exposures, loan portfolios, and trade finance transactions to identify potential risks and implement appropriate risk mitigation strategies.
• Ensure compliance with regulatory requirements, internal policies, and procedures related to credit and trade finance operations.
• Provide guidance and support to junior team members and assist in their professional development.
• Drive process improvements and automation initiatives to enhance efficiency and effectiveness in credit and loans operations.
• Stay updated on industry trends, best practices, and regulatory changes related to credit, loans, and trade finance operations.
• Handle Bancontrol duties related to dormant accounts, including reviewing and reporting.
• Maker and Checker duties for risk management and quality assurance.

Trade Operations (Tasks include but is not limited to the following)

• Manage individual product desks and tasks relevant to each product.
• Manage documents and instructions from clients.
• Handle Trade counter duties
• Escalate and obtain approval from Trade Control and Credit Department when necessary.
• Scanning of required documents to back office for processing.
• Attending to GBS and customers queries/clarifications via emails in a timely manner.
• Ensure all transactions are accurately processed (by back office) / verified in accordance with customer’s instructions and according to the bank’s operational procedure and policies.
• Print out completed Cover letters, obtain Officer’s signature as per delegation of authority (where applicable).
• Daily check in the various delivery channels to check client submissions.
• Ensuring timely review of daily report to ensure prompt actions to be taken.
• Updating of daily tracker and follow up with clients for status and pending items.
• Daily reconciliation between GBS and end of day email to ensure item scanned are duly processed.
• Follow up with correspondent bank for where necessary.
• Dispatch of documents, advice and schedules to client and corresponding banks.
• Maker and Checker duties for risk management and quality assurance.