JOB DESCRIPTION
1. OPERATION PERFORMANCE
Provide strategic support and assistance to the Operations Manager and Assistant Operations Manager on the following key administrative functions:
❖ Monitoring outlet performance on social media on a daily basis and implement ongoing strategy to maintain desired review and rating.
✓ Facebook, Google and TripAdvisor 4.5
❖ Populate and analyses guests’ feedback to identify and strategize room for improvement.
❖ Analyses daily sales performance to identify under performance area and presents improvement strategies.
❖ Prepares information to disseminate to team during daily pre-service briefing in terms of performance report, guests’ feedback, product knowledge and any relevant matters towards improvement of service.
❖ Follow up with respective team members assigned to stock control, HR matters, FFE on any pending or outstanding matters to be resolved.
❖ Ensure end of shift Daily Sales Reporting and cashier reconciliation are done and reported accurately in line with company policies and procedures.
❖ Ensure sufficient security personnel are scheduled to meet day-to-day demand and in compliance with legal requirement. (NIGHT BUSINESS)
❖ Be updated with relevant licences and any form of contracts to ensure they are valid and in compliance with respective legislation or agreement. (NIGHT BUSINESS)
2. LEARNING AND DEVELOPMENT
❖ Coordinate closely with HR on OJT for all new employee following the 1-Group Training Outline.
❖ Develop, monitor and schedule OJTs in compliance with HR policies and procedures for all staff to ensure that they are equipped with the necessary tools, skills and knowledge relevant to the outlet productivity and efficiency needs.
❖ Regularly monitor and conduct training needs analysis of staff to identify improvement needed for their personal development towards achieving company’s objectives.
❖ View training as on-going practice, develop weekly and monthly training plan.
3. PEOPLE MANAGEMENT
❖ Display the suitable management/leadership style that would nurtures healthy workplace relationship and sense of belonging.
❖ Be the outlet’s ambassador in promoting open discussion, collective leadership and equal opportunity among all staff.
❖ Ensure that all staff are kept updated on new company’s policy & procedures and briefed on the company’s vision & mission.
❖ Disputes, disciplinary actions and performance management are conducted fairly, timely and unbiased in compliance with HR standard operating procedures, policies and procedures.
❖ Monitor staff scheduling and maintain labour cost as per budget.
❖ Participating in HR recruitment processes in accordance to stipulated policies and procedures.
❖ Ensure team members entitlements and benefits are up to date with HR department and relevant claims are attended to promptly.
❖ Accountable for submission and accuracy of staff timesheet to avoid dispute.
❖ Arrange 1:1
4. EVENT MANAGEMENT
❖ Working closely with event team on monitoring event conversation rates meet desired target. Continuously review all enquiries, providing support in ensuring event enquiries are attended.
❖ Attend personally or assigns a 2IC manager to attend the EO meeting and ensure timely operational plans and necessary liaison are made in expediting the event’s requirements.
❖ Coordinate with Senior Team Members on manpower requirement and arrangements.
❖ Conduct personally or assign a 2IC manager for the pre event briefing with Event Coordinator and event’s client to ensure all requirements are met to client’s satisfaction (BIBOL).
❖ Conduct pre event briefing with team members on event’s requirements, special requests, service sequence etc
5. SALES & MARKETING PLANNING AND STRATEGY
❖ Work closely with marketing team to develop plans and strategy to drive revenue, footfall and increase brand awareness which are align with the Group Vision Mission, Business Vision Mission, VPC, USP and Brand Pillars managing both Offline & Online Business.
❖ Ensure that marketing team update social media presence and all comments and feedbacks are responded timely and accordingly, in a professional manner.
❖ Coordinating with marketing team to ensure that all promotional aspects or materials are accurate and posted respectively within timeline.
❖ Disseminate information and mechanics on marketing drives with team members to ensure operational follow ups are executed.
6. FINANCIAL MANAGEMENT
❖ Prepares daily and monthly revenue targets to be submitted to finance department.
❖ Ensure sales transactions are carried out in accordance to company’s policies and procedures.
❖ Follow up with assigned team member to ensure cash/sales reconciliation at end of day is performed per standard operating procedures and in compliance with finance department policies and procedures.
❖ Daily Sales Target spreadsheet and Daily Sales Report are updated and filled up respectively before sending to the respective DSR forwarders list
❖ Ensure that the Cost of Goods are monitored and maintained accordingly through authorized procurements, submission of invoices to Finance and updating of Eatec.
❖ Generate Product Mix daily, weekly or monthly where deemed necessary to monitor discrepancies and analyse items sales performance.
❖ Responsible for accurate configuration of Agilisys.
❖ Approve and review business petty cash claims.
7. REPAIR & MAINTENANCE
❖ Conduct periodical checks on the entire venue and its surrounding, create a snag list of FF&E items requiring repair or maintenance.
❖ Ensure proper maintenance of all the system which includes and not limited to Agilisys, Av & Sound, Projectors.
❖ Responsible for acquiring quotation for approval by Direct Report on items needing repair or maintenance.
❖ Inspect and identify areas that are not in compliance with prevailing health and safety legislations and necessary immediate action is taken to rectify.
JOB REQUIREMENTS
ESSENTIAL CORE SKILLS
Interpersonal Skills –form an integral fabric of any business internal and external network. It is of paramount importance to be able to demonstrate the ability to interact or articulate with professional mannerism with all stakeholders in any given situation; from presenting business objectives to pacifying agitated customer.
Organizational Skills – Managing a whole property warrants juggling and multi-tasking day to day operational demands. This skill set will demonstrate the urgency to prioritize various tasks and manage timeline efficiently. Good time management and attention to detail will be an integral attribute to be at the forefront of any task.
Decision-Making Ability – In this fast pace industry, they are lots of decisions to be made that demands constant thinking on your feet. It ranges from “pop-up” issues that require lateral thinking decisions to short- and long-term strategic executive decisions that will undergo C-Leadership process. The primary skills set in both situational decision making and strategic executive decisions require a sound analysis and market knowledge.
Business Sense (Entrepreneurial skills) – Administrative duties are amongst the primary tasks in a managerial job scope. It is a responsibility that intertwined or co-reliance with other day to day operation’s needs. A well-developed entrepreneurial skill will facilitate operational efficiency in outlet management.
