Total 3,206 Manager job vacancies in Tanjong Pagar, Central Singapore

(CENTRAL REGION) - Raffles

JOB DESCRIPTION

• Preparing cargo contracts and countering.
• Operations at tankage and tank’s inventory management, including Inventory planning, blending & tank optimization
• Maintain exposure list for cargo transactions and customer credit levels.
• Liaison with finance team on LC issuance/advising
• Calculating Demurrage (if required).
• Preparation of Invoices and Payment Instruction.
• Handling settlement of cargo with counterparties. Post cargo claim analysis including laytime calculation and other miscellaneous claim
• Data entry / reporting into accounting system, SAP.
• Manage cargo operations and documentation and coordination with various parties (supplier, customers, agents, surveyors).
• Reconciling counterparties’ and brokers’ confirmation with traders’ reported deals.
• Reconciling of the invoice from brokers and surveyors.
• Act as a liaison between traders, operations, legal and other internal groups regarding contract status, the acceptability of terms and the commercial and legal implications of contract issues.
• Contractual documents & dates like nomination dates, payment dates etc.
• Safekeeping and tracking shipping documents like BLs, LOIs.
• Preparing credit applications annually

HOW TO APPLY:

Interested applicants, please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

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Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Chris Poh Tze Zheng

EA Personnel Reg No: R24120101

Come join us and be an integral part of a dynamic, pre-opening team at PULSII where French and Italian traditions blend with specially selected Japanese ingredients to create a culinary Masterpiece with perfect balance, through wood-fired cuisine.

Strategically located in the heart of the bustling Tanjong Pagar enclave, our new and exciting up-coming restaurant aims to delight our guests with innovative wood-fire dishes, carefully tended to by our well-trained Chefs, celebrating the best of these diverse, culinary heritages.

If you are fuelled-up to thrive in a fast-paced restaurant environment, we warmly welcome you to join us on our trail-blazing culinary journey.

Assistant Restaurant Manager

Position Overview:

We are currently seeking an experienced and motivated Assistant Restaurant Manager to support the Restaurant Manager in overseeing the daily operations of PULSII. As the Assistant Restaurant Manager, You will play a key role in supporting the management team in maintaining high service standards, managing the bar area, and ensuring guest satisfaction. This position offers an exciting opportunity for a hospitality professional who is passionate about delivering exceptional service and contributing to the success of a vibrant culinary concept.

Responsibilities:

• Assist the Restaurant Manager in leading and motivating a team of service staff and bartenders to deliver exceptional guest experiences.
• Support daily restaurant operations, including opening and closing procedures, reservation management, and guest relations.
• Ensure that service standards are consistently maintained to exceed guest expectations.
• Assist in managing the bar and utilize your knowledge of wine, spirits, and cocktail preparation techniques to support the Bar Manager and maintain beverage quality.
• Train and mentor staff in service techniques, product knowledge, and bar operations.
• Collaborate with the management team to implement and uphold restaurant policies and procedures regarding health, safety, and sanitation standards.
• Assist in coordinating between the kitchen and front-of-house operations to ensure seamless service delivery.
• Handle guest inquiries, concerns, and complaints with professionalism and efficiency, striving to resolve issues to the guest's satisfaction.

Requirements:

• Proven experience as an Assistant Restaurant Manager in a restaurant or hospitality establishment.
• Knowledge of wine, spirits, and cocktail preparation techniques, with the ability to create innovative and delicious drinks.
• Strong leadership and communication skills, with the ability to inspire and motivate a diverse team.
• Excellent customer service skills and a passion for creating exceptional dining experiences.
• Knowledge of French, Italian, and Japanese cuisine and dining etiquette preferred.
• Solid understanding of restaurant financials and experience with budgeting, cost control, and revenue management.
• Background in hospitality management or a related field preferred.

Benefits:

• Competitive salary and benefits commensurate with experience, including opportunities for performance-based incentives.
• Opportunities for career growth and advancement within our expanding Group.
• Staff meals are provided.
• A supportive and collaborative work environment where your creativity is valued.

Responsibilities:

• Spearhead the growth of the agency force, cultivating a collaborative and cohesive community
• Contribute significantly to the company's outreach and recruitment endeavours

To thrive in this role, the ideal candidate should possess the following qualities:

• Demonstrated business acumen and a strategic mindset to drive sustainable growth
• Proven track record of successful sales within the industry.
• Ability to adapt to evolving market dynamics and seize opportunities effectively
• Strong interpersonal and influencing skills

Joining the team as a Business Growth Manager offers an exciting opportunity to make a significant impact on our agency's and company's success. Our client is committed to developing our BGMs into influential leaders, progressing to agency heads and key corporate positions. If you possess the drive, energy, and passion to excel in this role, we invite you to apply and embark on a rewarding journey with us.

Additional Information:

1. Diploma/ Degree holder from any disciplined
2. Management Associate Programme to be groomed to be future leaders/ CEO
3. Start off first year with Recruitment job scopes – mainly recruit for Financial Consultants/ Financial Advisors
4. Thereafter, based on his/ her strengths, the candidate will be directed to take on other portfolio such as Product Development, Agency Management or even Compliance/ Risk
5. Prefer someone with relevant working experience in Insurance/ FA firms/ Banks
6. Street smart, highly result driven

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or email [email protected]

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lim Wei Jye (Jaylyn)

EA Personnel Reg No: R24121213

We are seeking a highly skilled and experienced Project Manager with a strong background in payments and banking to lead and oversee our projects in this domain. The ideal candidate will be responsible for planning, executing, and finalizing projects according to strict deadlines and within budget. They will also be responsible for effectively communicating project expectations to team members and stakeholders in a timely and clear manner.

1. Lead the planning and implementation of projects related to payments and banking, including defining project scope, goals, and deliverables.
2. Develop full-scale project plans and associated communication documents.
3. Effectively communicate project expectations to team members and stakeholders in a timely and clear manner.
4. Liaise with project stakeholders on an ongoing basis to manage expectations and ensure satisfaction.
5. Delegate tasks and responsibilities to appropriate personnel.
6. Identify and resolve issues and conflicts within the project team.
7. Identify and manage project dependencies and critical path.
8. Track project milestones and deliverables.
9. Develop and deliver progress reports, proposals, requirements documentation, and presentations.
10. Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas.
11. Proactively manage changes in project scope, identify potential risks, and devise contingency plans.
12. Define project success criteria and disseminate them to involved parties throughout the project life cycle.
13. Conduct project postmortems and create recommendations report to identify successful and unsuccessful project elements.
14. Develop best practices and tools for project execution and management.

1. At least 5+ years of experience in project management in the payments and banking sector.
2. Proven experience in strategic planning, risk management, and change management.
3. Proficient in project management software tools.
4. Strong leadership, interpersonal, and team-building skills.
5. Ability to work effectively in a fast-paced environment and manage multiple projects simultaneously.
6. Knowledge of banking and payments regulations and compliance requirements.
7. Experience working with cross-functional teams and managing stakeholders at all levels.

• Review the analysis of business requirements and IT solutions specifications and lead the team in developing a detailed project plan

• Review project plans to determine the time frame, costing and the procedures for accomplishing the projects
• Execute a range of process activities beginning with the request for proposal, to development, test and final delivery
• Responsible for project deliverables, with an emphasis on quality, productivity, and consistency
• Conduct timely project reviews to recommend any changes to project schedules, cost or resource requirements
• Ensure profitable delivery of quality business systems for external customers are on-time, in accordance with user and system requirements and within budget

• Document and track project scope, changes, issues and risks that affect implementation
• Manage and plan the resources needed from user requirement, development of functional specification, testing and user training
• Work with the technical team to ensure that the requirements gathered are realistic and implementable
• Establish and maintain good business relationships with stakeholders to influence and achieve business goals
• Hold regular status update meetings with team

• Strong communication skills

• Graduate from Bachelor's Degree, Plus point with experience in Software Developer / Business Analyst
• 5+ years experience in Project Management and leading Web Application Projects preferred
• Candidates with PMP or ITPM certifications are preferred
• Ability to talk to customer stake holders and impress/influence them with enterprise experience and knowledge 
• Relevant experience for the type of projects being hired for
• Able to understand customer pain points and address customer escalations and concerns
• Able to understand the need for projects to be profitable and negotiate with customer on maintenance and CR pricing.

By submitting your resume/CV, you consent and agree to allow the information provided to be used and processed by or on behalf of Xtremax Pte Ltd for purposes related to your registration of interest in current or future employment with us and for the processing of your application for employment.

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The personal data held by us relating to your application will be kept strictly confidential and in accordance with the PDPA. You may also refer to our Privacy Policy for more details here: https://www.xtremax.com/privacy-policy

We regret to inform you that should you not consent to providing the necessary data required for us to process your application, your application will be considered void.

Applications are invited for the position of Operations Manager for a new Ambulance Services company being set up in Singapore. The successful applicant is expected to possess the following qualifications/experience:

1. Qualified Emergency Medical Technician holding valid and current licenses provided by Singapore authorities

2. Basic Life Support (BCLS) certifications

3. Valid Singapore driving license to drive ambulances in Singapore

4. Minimum 20 to 25 years experience as EMT in Singapore market, with strong proven mentoring and leadership skills and

5. strong local market connections and network

The successful candidate will be offered a salary in the range of S$10,000 to $12,000 per month together with other benefits in line with the local market practice.

Interested applicatants are required to submit their application, together with a detailed resume, to reach [email protected] latest by May 31, 2024. Short listed candidates will be subject to a personal interview before being offered the position.

Responsibilities

• Manage a team of Software Engineers
• Recruit, hire, mentor, and coach Software Engineers
• Manage and execute against project plans and deliver commitments within a professional, high paced engineering environment
• Interface with internal/external customers to understand requirements, set priorities, and communicate direction and progress
• Define project scope, timelines, and resource allocation
• Drive improvements in software engineering practices
• Submit proposals and progress reports
• Design/Architect new software products
• Create product roadmaps for existing & new software products
• Keep abreast of current industry trends

Requirements

• Degree in EEE/Computer Science/Computer Engineering or equivalent
• Minimum 8-10 years of technical experience in software development
• Experience designing software architectures for scalability, reliability, and performance
• Knowledge of professional software engineering and best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations

Interested applicants, please click "Apply Now" or forward a detailed resume as MS Word format / PDF and email to [email protected].

Tempserv Pte Ltd

EA License No: 06C3745

Daniel Lee / EA Registration No: R1989151

The Role

This role supports daily office and technology operations in Singapore and is crucial for the functionality and efficiency of our business.  The IT & Office Management Lead will ensure operational continuity, drive productivity, safeguard the company’s assets and information, facilitate resource optimisation and maintain a great employee experience for our Oll-Stars. With these different responsibilities, you would need to possess not only excellent technical but also outstanding people and organisational skills. 

The nature of this role requires you are physically available in the office on a daily basis.  While routine maintenance and scheduled support activities will take place during regular office hours, you may also be required to render emergency support and site assistance in extraordinary circumstances outside normal business hours. 

Job Responsibilities

For both IT support and workplace management, you will oversee:

• Maintenance and Updates: Perform routine maintenance and updates to ensure IT and Office systems run smoothly and continue to meet the needs of the organization without interruption. Regularly monitor IT and Office technology systems to ensure they operate securely and efficiently. This also involves checking for potential issues before they become actual problems that impact users.

• Security: Implement and maintain basic security measures, oversee office access and keys, antivirus software updates, and educate users on potential security risks and the necessary protocols to minimize risks and ensure compliance. 

• Documentation: Responsible for managing local assets within the Asset register. Keep detailed records of user queries, issues, and relevant resolutions for future reference, and to aid in the resolution of future problems. 

• User feedback: Collect formal and informal user feedback on a regular basis to monitor satisfaction levels and identify opportunities for improvement.

Specific to each domain, you will drive operational excellence in the following areas:

IT Technical Support

• Technical Support and User Assistance: Provide first-line response to users requiring assistance with IT issues and queries, particularly those involving hardware and in-office technology. Offer timely advice and support on systems and applications, providing necessary training to users to enhance their understanding and efficient use of IT resources.  This involves troubleshooting problems and resolving them either in person, via phone, or virtual tools and working closely with the regional IT support team:

  • Responsible for managing VC solutions

  • Responsible for managing Meraki switches and routers in the office

  • Troubleshoot general Mac OSX and Windows OS Issues, Update, Upgrade and
    Support

  • Troubleshoot Printer, Scanner and other peripheral issues

  • Responsible for managing IT Networks onsite including but not limited to, troubleshooting Firewalls, Switches, Access Points and WAN

  • Responsible for managing org wide G-Suite Administration (GWS)

  • Responsible for administering regional JAMF and Intune system management tools

• Problem Diagnosis: Analyze problems with hardware, software, and applications to identify root causes of issues. This includes asking precise questions to pinpoint the exact issue and employing diagnostic tools to assist in troubleshooting. 

• Issue Resolution: In close coordination with the regional IT team, address user tickets regarding technical problems, managing each issue through to resolution, ensuring minimal disruption to the user's operations.  

• Project Assistance: Assist in IT projects, including the rollout of new software, migration of data, hardware upgrades, integration between systems, often coordinating with other departments to ensure smooth execution.

• Vendor management: Work with vendors on need basis for triaging issues not limited to hardware and internet service providers

Workplace Management

• Site operations: Oversee all facilities management services for our cool 4,000sqft office, such  as cleaning, plants, pest control, fire safety, HVAC, electrical, waste and other repair & maintenance, stationery and pantry supply, locker management, meeting rooms, utilities, support during emergency, key control management. 

• Daily office inspections: Perform daily routine office inspections and take proactive measures to address issues to ensure the workspace and meeting facilities meet our standards and set our Oll-Stars up for success.

• Vendor management: Ensure facilities vendors are well managed, delivering services on-time and within budget.

• Regulations and Compliance: Ensure the provision of a safe and secure working environment, and compliance with statutory regulations on fire, health and safety standards.

• Event management: In collaboration with HR, organize Oll-Star events, either in the office or offsite. 

• Onboarding new employees: Provide hardware and system configuration for new employees, with the aim of enabling new joiners’ productivity as soon as possible. Ensure new employees are fully briefed on workspace policies, resources and in-office technology. 

• Hospitality: Welcome visitors to the office, support their set up, manage security aspects 

• Continuous Improvement: Identify opportunities for improvement and cost reduction through the regular review of our Workplace Policy and Operating Procedures and daily operational reviews.  

The Strategic Account Manager is responsible for the organic growth of existing accounts in our Metals vertical with an average order value between £10,000 and £50,000 and a total book of business consisting of 50+ accounts. The role doesn’t contain any new business but is expected to deliver growth on the existing book through effective data licencing, cross-selling and up-selling. A balanced approach to increasing spend and reducing churn is needed to be successful.

Fastmarkets is equally about sales performance and sales behaviours, and so how the business grows is as important as how much we grow. Key behaviours to achieving this include a proactive approach, requiring the successful candidate to consistently gain engagement from networks both within accounts and across the internal teams at Fastmarkets to deeply understand the challenges and opportunities faced by our clients. In addition, a customer-centric approach, active listening and first-class communication style are factors that will deliver success in the role.

The Strategic Account Manager will be working within markets that are seeing high levels of change and growth, due to various macro-economic drivers. A willingness to learn and be ready to have high level conversations with contacts of all levels, leading with insight and challenging thinking, will also be key factors.

The role sits within the APAC Strategic Accounts team. This is a dynamic and supportive team, with a strong emphasis on ongoing learning and coaching.

Principal Accountabilities

• Employing consultative sales techniques to manage renewals, generate new opportunities and drive growth. Aligning to the MEDDIC qualification methodology.
• Effectively managing book of business to deliver sustainable growth over the long-term.
• Creating and executing account plans to grow high potential customers within book of business.
• Fully utilising Salesforce for effective pipeline management, forecasting, activity logging and performance metric tracking.
• Taking ownership of personal development to constantly learn, develop and contribute to the wider team’s development, utilizing the resources available.
• Continually seeking to improve knowledge of Fastmarkets products and client markets.
• Collaborating across functions internally to provide the utmost value to the customer, particularly Customer Success, Editorial, Price Development, Product & Marketing team

Creative Services is the hub that drives all teams and departments through the process of all project deliverables from scoping through to final delivery as well as moderate technical advisory. This role requires expertise and a depth of understanding in managing complex projects while overseeing the scope, development, and standards of the team.

A Day in the Life of a Creative Services Manager:

• Collaborate with Account Management, Creatives and Suppliers to manage concurrent projects from the earliest concept stage to deployment and ensure all projects are flawlessly executed across a brand or campaign
• Develop and manage all day to day operations and timelines to execute complex campaigns, Scopes of Work and ensure appropriate stakeholders’ approvals
• Act as the primary liaison between Account Management and Creative
• Champion best practices in workflows to best suit projects, set expectations for project teams and enforce deadlines for deliverables
• Steward the agency process with ongoing monitoring, updating of processes and escalating updates and issues up to the department lead
• Partner with Senior Creative Services Manager to forecast workload, allocate resources and talent and communicate with project stakeholders on an ongoing basis
• Communicate effectively with Senior Creative staff and Department leads about highly technical matters and translate those concepts to our internal teams and clients
• Maintain an expertise of all action steps and responsibilities for all tasks within the creative development and production processes and ensure all deliverable hours and timelines are included in all project briefs
• Partner with Account Management to monitor project progress to prevent scope creep and to ensure accurate and thorough status reports and other key documentation
• Mentor and motivate junior team member during challenges, learning opportunities and successes whenever needed to

Key Role Statements

The role of the Due Diligence Program Manager will be in the APAC Site Acquisition Support (SAS) team. The role is based in Singapore. SAS is part of the Infrastructure Planning & Acquisition (IPA) function within client’s Cloud Operations & Infrastructure division. It delivers the real estate needed to build out client’s cloud infrastructure. IPA owns the Asset Development Due Diligence process within Client and the SAS team acts as the ‘intelligent client’ in the process. The Program Manager will be driving cross team delivery and this role requires a broad range of knowledge as outlined below. 

Responsibilities and Deliverables

• The scope of work includes the program management services required to ensure the SAS team can support multiple projects currently underway or that will be subject to client’s due diligence process.
• The SAS is responsible for ensuring that proposed data center sites are progressed through client’s internal assessment process up to and including closing the site acquisition. Consequently, a critical part of the role is reporting output to the IPA senior leadership team and its strategic partners/stakeholders.

Interfaces

• Land Acquisition, Land Development, Construction, Engineering & Design, Environmental & Permitting, Community Affairs, Energy, Fiber, Legal, Finance and Cost Estimation

This role will support an integrated, value-based approach to human resources management, aligned to annual and long-term strategic business and HR initiatives in a large organization. She/he will be a strategic partner with the business, to nurture an employee-oriented company culture that emphasizes quality, collaboration, continuous improvement, and high performance.

The incumbent will provide a range of HR services to the company and business units, with partnership with Centres of Excellence in HR, including talent acquisition, talent management, compensation and benefits, talent development and people services.

• Provide HR insights and advice to the business on all people related issues and initiatives
• Roll out HR strategies that are aligned with the company's overall business objectives
• Develop and implement programs to ensure retention of key staff, and lower the employee turnover
• Improve employee experience and engagement through different communication channels and throughout the employee lifecycle
• Advise and support managers in employee performance management and development
• Develop an effective talent pipeline that addresses the organization's succession plan
• Ensure L&D activities are planned to meet current and future organization and employee needs.
• Partner with Compensation and Benefits team to regularly review market competitiveness, benefit and reward structures, internal relativity and equity to ensure competitiveness
• Review HR policies procedures and workflow processes in line with current employment legislation and/or organizational changes to increase efficiency
• Create and maintain a positive work environment by promoting a culture of respect, inclusion, diversity and positive employee experience
• Manage employee relations issues, ensuring fair and consistent resolution
• Analyse HR key metrics, develop continuous employee feedback mechanisms and use data to develop HR interventions and process improvements

KEY ROLES AND RESPONSIBILITIES

• Ensure enhancement of Cyber Security Operations for cyber threats monitoring, detection, analysis and response through the use of threat intelligent and automation

• Project management and Vendors Management

• Drive continuous improvement of Incident Response Framework, Incident Response Plan, Event Management, Standard Operation Procedure, Playbook and etc. for cybersecurity operations and incident response

• Perform advanced trend, pattern and statistical analysis to project future technical cyber threat scenarios

• Synthesize multiple information sources and analysis reports into a holistic view of potential threats

• Conduct in-depth research into cyber security issues of industry- or nation-wide significance

• Produce findings to help initialize or support law enforcement and counterintelligence investigations or activities

• Establish incident management procedures for the detection, reporting and handling of incidents

• Develop a playbook for cyber incident management

• Perform the remediation and resolution of cyber incidents at the organizational level

• Direct post-mortem activities following critical incidents

• Work closely with internal and external parties to manage the operation of SOC

• Manage security operation to ensure implemented security technologies and controls are effective and adequate to protect our infrastructure/business

• Track and analyse cybersecurity metrics for effectiveness, benchmarking and management reporting.

QUALIFICATIONS & EXPERIENCE

• 6-8 or more years of experience in running security operations including project management and implementation skill set.

• Technical know-how and experience in IT security solutions such as (but not limited to) and at least operated in more than one of the followings:-

• Network Security : F/W, IPS, VPN, UTM, NAC

• Knowledge in Checkpoint, Juniper, Cisco, Aruba and Fortigate, CyberArk, Tripwire, will be an added advantage

• Content Security : WEB Security, Anti-Spam/Anti-Virus

• End point Security : Anti-Virus/Malware, Host base IPS, DLP, BitLocker

• Security Information Management: SIEM, Security management, Forensics

• Advance Persistence Threat Solution

• Experience in conducting detailed cyber security events investigation and analysis including leading and responding to cyber security incidents

• Familiar with Kill Chain methodology, MITRE Att&ck, NIST Cybersecurity Framework, ISO 27001, 27002 and etc.

• Relevant Cybersecurity Certifications such as CISM, CISSP, GCIH, GNFA, CCSK, CRIST will be an added advantage

MAIN TASK

As Store Manager the person will manage day by day operations in the Singapore Store.

According to the Marketing and Sales Strategy the daily tasks will include sales responsibilities, showroom management as well as events management.

MAIN ACTIVITIES

Customer management

• Welcome and engage every guest providing the best customer experience.

• Manage or assist the showroom walk-ins, supporting the team with showroom visits previously booked.

• Work with Business developers to constantly increase the traffic within the Store.

• Report precisely daily activities, register visitors and leads through CRM system (Sales Force).

Showroom Management

• Maintain the showroom and the services offered with the high company standards and values.

• Ensure the Showroom is always in perfect condition (clean and tidy)

• Organize, manage, and supervise the showroom’s maintenance together with the local suppliers.

• Manage the Marketing tools and ensure their constant availability through a dedicated inventory to be kept always updated (catalogues, samples, folders, branded gadgets).

• keep he space always updated and upgraded with the last merchandising & marketing set-up.

• Assisting in the development of the presentation for the renovation, based on the Company indication.

• Support the management of the main social media channels and local adv campaigns.

• Report daily activities through the CRM system (Sales Force).

Event Management

• Plan and organize event in advance respecting theme and budget assigned.

• Be responsible for the execution of the event according to company standards and Values (invitations, catering, logistics, adv, mailing.)

Admin/Desk Office activities

• Manage the general email account and phone and Whatsapp contact.

• Support the sales team by preparing samples and the relative shipments (either locally or oversea) for Customer , Architect Studios, Design Studios, Contractors, Developers.

MUST HAVE

• Degree in Architecture/Interior Design/Economics

• Experience in retail/product promotion and showroom management

• Fluent English for handling English speaking people ; other language will be at advantage as need to interact with counter part in Italy

• Passion for architecture and design

• Good communication skills

• Organization and problem solving skill

• Proficient in Microsoft office software (Word, Excel, Power Point

Are you looking for a new role where you can be yourself and accomplish your best work? Look no further. At Asurion, our teams work collaboratively to innovate and serve customers while ensuring employees succeed and feel valued.

We don’t just provide customers with exceptional service — we create a positive experience for our employees, helping them grow their careers while they help customers enjoy and do more with their technology.

Who is the Manager, Risk & Fraud Management?

Using big data, market insights, and an understanding of operational processes, you will be responsible for insights, analysis and trending of our subscriber-base across Asia. Combining technical, presentation and communication skills you will focus on subscriber behaviour, identify outliers and drive initiatives that balance profitability with customer experience.

This role will have exposure to the management team and the opportunity to work cross-functionally, with Customer Solutions, Client Services, Legal, Underwriting and IT to ensure the correct requests’ outcomes. The candidate will support the Program Risk Management Director to be the champion for change, driving new processes where old ones fail, using relationships and data analysis to gain alignment. The candidate will drive new system design and corresponding processes to flag abnormal behaviours.

The ideal candidate must have a keen interest in subscriber behavior, latest technology and a desire to learn more about fraud within the insurance and mobile technology sectors. The ideal candidate will have a strong interest in complex problem solving, ability to challenge assumptions, consider alternative perspectives, perform in high-stress situations, and operate well in a collaborative, multi-cultural, multi-lingual and diverse environment.

Key Duties:

• With a deep understanding and monitoring of the claims process, identify more efficient alternatives to eliminate unnecessary procedures and create customer-friendly claims processes and procedures to maintain a healthy program by utilizing Power BI, SQL, and Excel.
• Monitor operational effectiveness of risk mitigation measures for adherence and effectiveness, identifying risks and opportunities, sharing them with stakeholders, and reflecting them in the process.
• Be the voice of risk management in new business initiatives and existing businesses by providing solutions, emerging trends/risks/opportunities and partnering stakeholders to create a win-win situation
• Responsible for operational data analytics to provide insights to programs’ behaviours and trending including chair monthly stakeholder meetings, chair monthly stakeholder meetings, reporting on key performance metrics, owning actions, and following up on delivery.
• Be up-to-date with readily available tools in the market to reduce consumer risks and seek out innovative tools to to ensure state-of-the-art technology in risk mitigation

Here’s what you’ll bring to the team:

• 2 to 5 years experiences in Data Analysis / Risk Management is a must
• Excellent quantitative and analytical skills - advanced financial modelling in Excel and SQL skills is a must
• Ability to communicate effectively:
• Very explicit and concise writing
• Ability to explain difficult concepts
• Enjoys speaking to end-users and handing potentially difficult conversations.
• Strong interpersonal and communication skills, and the ability to influence cross-functional teams and engage stakeholders at all levels.
• Ability to be “hands-on”, particularly with data collation and preparation
• Keen eye for details and has a systematic approach in dealing with issues
• Natural intellectual curiosity and problem-solving ability, exhibits initiative to learn whatever is necessary to explore new solutions
• Strong attention to detail but at the same time the ability to understand the big picture.
• Ability to anticipate problems and opportunities and the initiative to pursue solutions
• Ability to work independently and as part of a team with a can-do attitude
• Experience in managing time zones / matrix structure within a global organization (able to work flexible hours as needed during peak times)
• Promotes customer satisfaction and quality customer service for internal clients

How we can take care of you:

• Join a non-hierarchical, fast paced and inclusive team – we foster a work culture where employees are valued, regardless of their background, level or position.
• We provide family friendly benefits to our employees
• Be a part of something bigger – we are constantly evolving within a startup framework, cultivated and supported by the backing of a large global organization.
• Boost your career through our culture of learning. Take advantage of tailored opportunities for personal growth as you build your personal development plan with your People Leader.
• Connect with the local team through team building, town halls and group training.
• Give back to the community through the partnership with our local charity partners.
• Get recognized and rewarded by your peers through our ACE recognition platform – you can earn points for awesome work to trade in for rewards across major retailers

Get to know us:

• Our journey has taken us from a small startup to the biggest tech care company in the world. We’ll continue to evolve, but our integrity and commitment to our customers and partners will stay the same. With offices worldwide and working with respected companies you’ve heard of and whose products you love, Asurion’s 24,000 employees and counting deliver a seamless, award-winning customer experience to our nearly 300 million customers, anticipating their needs and providing tailored services reachable within one touch. We are regularly recognized for our excellence in service, customer support and as a best place to work.

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

Stripe’s Customer Success Managers are ultimately responsible for the complete post-sales lifecycle of a Stripe user, and through your partnership, users will derive maximum value from their investments, leading to project success, retention, and renewal. Few roles provide such a direct impact on the growth of the company.

What you’ll do

You will become a trusted advisor to these customers, will deeply understand their business and their needs, and help them maximize the value they get from Stripe. This role involves working closely with the user account team, senior executives and engaging in product, payments, and technical conversations at multiple levels of the organization. You will be the user’s internal advocate, helping ensure an excellent Stripe experience, and gathering feedback on ways that Stripe can build the next generation of user-focused solutions. You will love this job if you are a natural relationship and business builder.

Responsibilities

• Lead the post-sale the engagement, retention, and growth of your customers partnered closely with the Account Executive
• Support expansion of your accounts--identify opportunities, drive business outcomes, ensure customers are successful in partnership with the account team
• Build and foster relationships with senior executives in business, product, engineering, finance and IT in partnership with the Account Executive and team
• Evangelize Stripe customer success stories and customer success systems and processes
• Articulate and drive customer use cases, customer value and expansion while maintaining trusted customer advisor status
• Serve as a trusted payments and commerce advisor to the customer and educate them on the use and benefits of our products and our industry
• Aligned with the account team perform quarterly business reviews to align on business priorities, payments performance, optimization opportunities, Stripe product roadmap, review services satisfaction, share usage patterns or insights, surface issues, provide guidance on how to optimize the value from Stripe, and identify product expansion opportunities
• Advocate for the customer to internal stakeholders. Share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on thet innovation and improvement needed to optimize the Stripe user experience
• Drive overall account health including payments performance, cost optimization, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 8+ years of experience in a client-facing role ideally customer success, managing relationships with large, global, and complex organizations across Greater China, preferably working with a technical product
• Mandarin-speaking is essential in this role
• Sophisticated business sense and understanding of underlying drivers and strategy of our user’s businesses
• Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions
• Strong analytical skills and operating rigor
• Strong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders
• History of success as a consultant, pre-sales, technical account management, or equivalent
• Proven track record of achieving targets and goals, preferably in a sales setting
• Track record of managing large, complex projects and/or programs
• Has handled difficult customers or situations and can demonstrate resolutions
• Willingness to tackle things on your own
• Must work within a team environment with sales and services peers
• Ability to navigate data and people to find answers
• A capability to work well with a wide range of people, both internally and externally
• The motivation and flexibility to work well in a high-growth environment where things change quickly

Preferred requirements

• Experience working within a high-growth technology company
• Experience with consumption-based businesses is a plus

Hybrid work at Stripe
Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams.

Pay and benefits
The annual salary range for this role in the primary location is S$185,800 - S$278,600. This range may change if you are hired in another location. For sales roles, the range provided is the role’s On Target Earnings (“OTE”) range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and specific location. Applicants interested in this role and who are not located in the primary location may request the annual salary range for their location during the interview process.Specific benefits and details about what compensation is included in the salary range listed above will vary depending on the applicant’s location and can be discussed in more detail during the interview process. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends.

Who We Are:

Since our launch in 2018, Core Collective has propelled the professional growth of hundreds of fitness and wellness practitioners and business owners by providing a convenient and cost-effective plug-and-play solution at our three centres of excellence at Anson, Dempsey, and Katong.

Our purpose is to help our residents grow their businesses through comprehensive business support services and outstanding customer experience for their clients at every touchpoint. We expertly manage the mundane but necessary tasks so that our residents can focus on their passions - With us, they are not just renting space; they’re partnering for success.

Who You Are:

You possess robust marketing skills in B2B and B2C environments. You are an individual who is not only passionate about driving positive business outcomes but also excels in leveraging data and insights to inform strategic decisions. You possess excellent communication and interpersonal skills and strong and proven experience in team leadership. You also have a keen eye for market trends and a proven ability to thrive in a fast-paced environment.

If you're ready for a rewarding set of challenges and possess the necessary skills, passion, professional commitment and a strong team mentality - we invite you to join us in making a meaningful impact on our brand's success!

What You’ll Be Doing:

Marketing Strategy

1. Regularly review marketing strategy, activities, and performance to assess the effectiveness of current strategies
2. Develop new marketing plans from strategy to execution to achieve key performance indicators (KPIs) for Member and Resident Marketing Qualified Lead (MQL) targets
3. Manage the marketing budget to ensure efficient and impactful allocation of resource.

Brand Custodian

1. Develop and execute comprehensive branding strategies that align with the company's overall goals and objectives
2. Define and articulate the brand's unique value proposition, positioning, and messaging
3. Oversee the creation and maintenance of brand guidelines to ensure consistent visual and messaging elements

Team Management

1. Mentor and develop the marketing team in executing marketing strategies while cultivating a collaborative and growth-oriented environment
2. Ensure high-quality and timely execution of marketing activities
3. Provide regular feedback and development opportunities, with regular check-ins with team members

Paid Ads Strategy and Vendor Management:

1. Conceptualise and develop a paid ads strategy to enhance brand visibility and achieve marketing objectives.
2. Management of vendors to ensure alignment and to execute the paid advertising strategy effectively

What you’ll bring to the table:

• At least 5 years of overall working experience in Brand and Marketing
• Have been in a supervisory or managerial role with experience leading a team for at least 3 years.
• Strong interpersonal relationship-building skills, leadership, prioritisation and communication skills.
• A natural tendency to be curious, positive and creative.
• A 360-degree view of business and can holistically consider the implications to the customer experience should any business needs change.
• You can work collaboratively in a cross-functional team
• An aptitude to anticipate any changes
• You can maintain a keen attention to detail, multitask and work well under pressure
• A high level of strategic and forward-thinking

What’s in it for you:

At Core Collective, we're all about fostering growth and unleashing your potential through training and development opportunities. Dive into thrilling projects that shape our success while enjoying a vibrant, inclusive work atmosphere and being part of a team that lives by its core values. If you're a go-getter passionate about making a difference, join our dynamic team. Your journey to personal and professional excellence begins here at Core Collective!

Our Vision

In line with our parent company Aurum and WH Group, our shared vision is to Build sustainable businesses that positively impact lives across generations (i.e. Do Well Do Good). We aspire to transform Core Collective from a local fitness & wellness business into leading global fitness, wellness and lifestyle hubs that are centres of excellence and home to a diverse community of top professionals, fostering collaboration for healthier and happier lives.

We achieve our vision by:

1. Building fitness and wellness hubs that are centres of excellence in the industry
2. Filling our space with the best fitness and wellness professionals
3. Providing the best platform and support services to help our professionals grow
4. Fostering collaboration across disciplines for healthier and happier lives

Our Core Values

Benevolence

• Show genuine care and compassion for our team, customers, community, company
• Do things because we care and not because we have to
• Proactiveness to help others (team-mates/stakeholders)

Excellence

• Consistently producing work that wows / impresses / delights your teammates and customers
• Going above and beyond everything that we do
• Continuous Improvement
• Exceptional professionalism

Ownership

• Treat it like your own business
• Owning up to your mistakes and actively solving the mistakes
• Deliver on your promises to your teammates and stakeholders
• Do what needs to get done

Integrity

• Always doing the right thing
• Keeping to our word
• Having each other’s back
• Open and effective 2-way communication (both good and bad)
• Treat others fairly with mutual respect

Agility

• Actively seek learning and able to adapt to new situations
• Able to work with people from various backgrounds, cultures and seniority

Job Description:

• Facilitate communication between the front-office and back-office departments at the Branch, overseeing the processing of credit and trade transactions.
• Manage the setup of credit and trade transaction limits within the banking system and handle any necessary limit adjustments.
• Assess corporate credit risk associated with credit terms and conditions before the utilization of facilities, ensuring strict compliance and approval.
• Monitor and maintain control over applicable credit terms and conditions, repayment capabilities, account conduct, and securities to mitigate risks.
• Regularly monitor credit risk assets and significant developments, promptly proposing risk mitigation strategies aligned with the credit risk management framework and related protocols.
• Enforce designated risk-related policies and instructions from both the branch and Head Office.

Job Requirement:

• Bachelor's degree in Banking/Finance or a related field.
• Minimum of 5 years of experience in credit risk management within the banking sector. Proficient understanding of finance, commercial laws, global financial markets, and economic environments.

R22104464
EA: 19C9859

As our Manager Procurement, you will be working directly with the project team on the overall planning and implementation of procurement strategies with respect to the ongoing projects. You will also suggest value engineering strategies in order to improve the cost efficiency while keeping the project deliverables in mind.

In brief

• You will be responsible for negotiating and finalizing the interior fit-outs packages for all ongoing projects.
• You will be responsible for reading from the drawing and BOQ and projecting a cost estimate with respect to interior fit-outs package.
• You will be responsible for following up with the vendors for on time material delivery to meet project deliverables.
• You will be responsible for developing and maintaining vendor network in the region in order to offer continuous expertise in terms for current rates and trends.
• You will have to be knowledgeable of vendors / suppliers and provide support for comparative and analysis in vendor selection as needed.
• You will always be updated in terms of market trends and offer suggestions/ strategies in order to increase project efficiency.

• You have a minimum 6 years of experience in the building/ construction industry.
• You have relevant experience in procurement for fit-outs in corporate/ workplace projects.
• You have the knowledge of individual trades and subcontractors relevant to fit-outs.
• You are tech-savvy, and have experience in successfully adopting digital and technology initiatives.
• You have the ability to work in a fast paced environment without compromising on quality and customer satisfaction.
• You work well under pressure and have the ability to work independently with minimal supervision.
• You will be a subscriber to the Company’s core values: teamwork, integrity and excellence.

To find out more visit www.spacematrix.com

Client Service Manager

Description

You will be joining one of our client, one of the fastest-growing Enterprise SaaS companies, and experience a true start-up culture with the freedom to experiment and innovate. They believe that great culture is not just about work; it’s work + life. We not only encourage our employees to dream big but also give them the freedom and the tools to do so. This is an excellent opportunity for people who can work independently and are self-driven.

Client Services Manager role combines the importance of campaign management, technical product understanding, and operational focus, with a natural ability to spot opportunities that will drive the growth and longevity of our client partnerships.

It requires excellent attention to detail, and the ability to manage the full life cycle of digital advertising campaigns and satisfy the demands of multiple stakeholders (media agency, creative agency, brand, and publisher) often with tight deadlines.

A Day in the Life

Client Relationship Management:

Establish and manage client relationships with brands, agencies, and partners.

Retain and grow revenue from advertisers.

Provide clients with the highest level of sales and customer service.

Product Management:

Brainstorm, identify, and implement advertising solutions on Company products to deliver measurable results for clients.

Collaborating with internal stakeholders (Commercial Team, Technical, and Creative Services) to ensure the successful execution of client strategies

Serve as an external product consultant on properties that are owned and operated by company.

Analyze data and glean insights to execute the client strategy and Company’s marketing solutions.

Operational Management:

Facilitate clients’ ad campaigns from start to finish.

Manage internal account operations including account set up etc.

Provide monthly reports to the internal finance team, work with clients or sales managers to actualize billing when applicable

Signing off new campaign approvals and IOs and processing billings

What You Bring to the Role

BA/BS degree in marketing, advertising, technology, or media field.

3-5 years of experience in brand advertising, media sales, and/or online advertising experience, experience in client solutions or client-facing roles, ideally in data and/or SaaS.

Strong knowledge of performance media, auction, and biddable digital advertising buying

You possess a high level of compassion and pay close attention to the needs of customers.

Experience using CRMs and/or Client solutions software.

Strong analytical skills in delivering insights

Highly organized with strong attention to detail

Self-starter, a fast learner with a can-do spirit.

Creative, outside-the-box thinker and strategist

Excellent communication and interpersonal skills.

Proactive learner, with the ambition to develop personally

Ability to work independently as well as a team player and collaborator

Excellent verbal and written English and local language communication skills.

Supporting the Talent agenda

• Provide HR support to execute the Talent priorities for the group. These range from recruitment, Employee Engagement, Compensation and benefits management, performance

management and Learning and Development

• Work with the HR Head to deliver the full range of HR services to the business

• Assist in the timely implementation and execution of talent processes

• Assist in managing employee relations issues (grievances, performance related issues, termination of employment, etc.) in conjunction with the Management and head of offices

• Ensure risks relating to employees, HR policies and practices are mitigated through appropriate actions and robust control mechanisms

• Assist in ensuring compliance with relevant local legislation and employment law

• Responsible for administration of the HR Management system, in the upkeep of data, reports, leave management and HR processes- troubleshooting, configuration and facilitation

• Regulatory reporting to MOM and responsible for all MOM-related transactions: Work Pass applications, cancellations etc.

Job Requirements:

• 5 to 7 years of demonstrable work experience in a HR generalist preferably in a regional or global role.

• Previous experience in assisting with the management of employee relations issues

• Strong client focus and proven ability to build strong relationships with key stakeholders

• Excellent communication (verbal and written), presentation, interpersonal skills, Strong MS Excel and MS Powerpoint skills

• Ability to manage and meet multiple deadlines within a fast-paced environment

• Well-developed organizational and project management skills

• Strong team orientation

• Permanent headcount, based in Singapore
• Leading corporate finance firm
• Role is a mix of CF + ECM. Candidates must have relevant CF experience in completing IPOs, RTOs, and other financial advisory projects

Responsibilities would include:

• Assist / Lead in the execution of various corporate finance transactions such as issue manager for initial public offerings (IPOs) and rights issues, financial adviser (FA) and independent financial adviser (IFA) for privatisations, general offers (GOs) and reverse take-overs (RTOs), interested person transactions (IPTs), mergers and acquisitions and corporate restructuring
• Assist / Lead in the origination of transactions through participating in origination meetings and discussion with clients
• Provide financial and corporate advice to clients in our capacity as sponsor, issue manager, placement agent and/or financial advisor
• Lead in the review of transaction documents such as prospectus, due diligence reports, accountant’s reports, and marketing documents such as pitch books and newsletters
• Liaise and cultivate relationships with clients, professional parties, and regulatory authorities to work towards successful completion of transactions
• Exposure to lead or assist in equity sales works and projects

Profile of ideal candidate:

• Bachelor's degree in any discipline
• Registered Professional (for Senior Manager level)
• With 4 to 10 years of corporate finance experience, with a track record of completed transactions ranging from IPOs, RTOs, and other financial advisory projects
• Have a curious mind, be adaptable to changes and willingness to explore new ideas and methods
• Highly motivated individual with strong problem-solving skills, ability to manage multiple tasks and deadlines in a fast-paced environment and work as a team player
• Responsible, meticulous, strong analytical ability and project management skills
• Management and coordination of junior staff across teams
• Experience in equity sales is a plus
• Good leadership, interpersonal, communication and writing skills

If you are keen to have a preliminary chat, please send me your CV directly to [email protected] quoting reference number CL/BH-19348/FB.
Data collected is strictly used for recruitment purposes only and will be treated with strictest confidence. Your profile will also only be sent out after seeking your consent.
Due to the high volume of applications received during this period, we seek your understanding that we will only be contacting shortlisted candidates.

EA Personnel No. R1548449
BeathChapman Pte Ltd
EA Licence: 16S8112

We are seeking a skilled and motivated Demand Generation Manager to drive marketing initiatives in the ASEAN, Greater China and India. As the Demand Generation Manager for these three regions, you will be responsible for developing and executing strategies to generate demand, increase brand awareness, and support revenue growth, primarily with channel partners. You will collaborate closely with cross-functional teams to deliver impactful campaigns and initiatives that resonate with target audiences.

Responsibilities

• Develop annual marketing plan in consultation with marketing and sales leaders based on local market requirements and sales revenue target. 
• Collaborate with regional sales and marketing leaders, support quarterly sales pipeline and revenue goals by developing and executing lead generation in the Channel, Enterprise, and SMB sectors.
• Work with channel partners on enablement, solution awareness, demand generation, sales promotion, incentives, and software trial in the region through MDF programs.
• Responsible for APAC Sports Sponsorship program, planning and executing online and offline activation activities.
• Influence regional digital demand generation campaigns integrating across all channels in content syndication, social media, video marketing, key influencers, and analyst relations program.
• Monitor the competitive environment, stay connected on top trends and industry dynamics to continually define relevant opportunities and recommendations to drive the business.
• Manage local marketing budget, ensure campaign hygiene in CRM and hold regular review for optimisation with Marketing VP including sales team. 
• Stay informed about industry trends, competitive landscape, and emerging technologies to identify new opportunities and best practices for demand generation.
• Represent TeamViewer at industry events, conferences, and webinars to promote brand awareness and generate leads.
• Support local PR, work closely with local agency.  
• Maintain up-to-date marketing customer, prospect, and partner lists for the region.

Who are we?

Marcy’s is a restaurant set amidst the backdrop of Duxton, a seafood bistro at heart that takes familiar ideas and presents them in new, satisfying ways. We draw greatly on the similarities between Latin American and Southeast Asian ingredients, showcasing the best local and regional herbs, spices and aromatics, paired with seafood in bold new ways. Our intimate bar is open late and promises a good time.

What will you be doing?

As the Restaurant Manager at Marcy’s, you’ll lead our enthusiastic and supportive team, bringing your expertise and creativity to every shift. You will be the driving force behind ensuring the seamless execution of our signature culinary and cocktail offerings while maintaining the warm, inclusive vibe that makes Marcy’s special. You'll manage evening shifts exclusively with no split shifts, creating an environment where staff and guests thrive.

Job Responsibilities:

• Oversee the daily operations of the restaurant, ensuring efficient and high-quality service
• Lead, mentor, and motivate the team, fostering a positive work environment where everyone can excel
• Collaborate with the kitchen and bar teams to refine and innovate our food and beverage offerings
• Implement and monitor quality control and health & safety standards to exceed customer expectations
• Develop and manage team’s schedules that balance business needs and employee satisfaction
• Handle guest feedback professionally, turning every interaction into a positive customer experience
• Conflict management
• Maintain inventory and control costs to achieve financial targets
• Drive marketing and promotional activities to enhance the restaurant’s presence and attract new guests

What you will get?

· Great working hours (evenings only and no split shifts)

· 44 hours a week, 2 days off, 5 day work weeks!

· Daily staff meal

· Late night transport

· Peers and Managers that will help you settle in and grow

· A positive work environment

· Reward and recognition

SHIELD is a device-first risk AI platform that helps digital businesses worldwide eliminate fake accounts and stop all fraudulent activities. SHIELD identifies the root of fraud with the global standard for device identification (SHIELD Device ID) and actionable risk intelligence, empowering businesses to stay ahead of new and unknown fraud threats. We are trusted by global unicorns like inDrive, Alibaba, Swiggy, Meesho, TrueMoney and more. With offices in San Francisco, Miami, London, Berlin, Jakarta, Bengaluru, Beijing, and Singapore, we are rapidly achieving our mission – eliminating unfairness to enable trust for the world. 

Responsibilities

• Work cross-functionally with Sales, Marketing and Customer Success to identify customers who are willing to share their story to help other businesses like them
• Lead process to produce high quality customer story content, including case studies, press releases, and customer video content
• Collaborate with Product teams, Customer Success teams, and customers to gather information for creating compelling and interactive case studies that align with Marketing and Business goals
• You will support the creation and distribution of Marketing assets including customer case studies, story slides for Sales, webinars, video testimonial, social media content, press releases, and more
• Prepare questions for customer interviews, conduct interviews, and work with Marketing and Product teams to create written and video testimonials that showcase the value and benefits of SHIELD products and services for use by Marketing and Sales teams
• Develop creative, new ways to tell customer stories that turn customer stories into emotional and inspiring brand awareness content

• 5+ year of proven experience in customer marketing, customer advocacy, or a related role
• The ideal candidate will be a flexible, cross-functional team player with a passion for storytelling, customer success, and innovation
• Significant experience in B2B technology marketing with a keen understanding of the Internet ecosystem and technical audiences
• Experience writing customer case studies and producing customer videos that showcase customer success
• Strong written and verbal communication skills
• Exceptional project management and organizational skills
• Strong interpersonal skills for building and maintaining relationships with customers and cross-functional teams
• Creative thinking and problem-solving abilities
• You are excited to find and tell stories to drive benefits for both customers and SHIELD