1. PRIMARY FUNCTION
Working in tandem with Store Manager/Store-In-Charge to set positive example for optimum customer service and has commendable product knowledge.
2. ROLES AND RESPONSIBILITIES
Customer Service
-Greet every customer with a sincere smile and a positive attitude
-Maintain product quality and ensure pleasant presentation of products
-Provide go-the-extra-mile service to create a positive customer experience
-Well-versed in product knowledge to upsell and cross-sell
Quality Standards
In tandem with the Store Management team, the Supervisor has to ensure that
- Food and Beverages quality are made consistent in accordance to company’s standards.
-roducts are ordered and rotated in accordance to business needs and demands, ensuring freshness and optimum quality.
-Ensure attractive and enticing product presentation
Daily Shift Management
-Manage assigned shift in tandem with, or in the absence of Store Manager/Store-In-Charge
-Delegate tasks to staff, implements follow-up to ensure tasks are completed in a timely manner-
Product Ordering and Requisition
-Place orders according to stock-on-hand as well as business trends
-Anticipate and communicate product and/or supply shortages to Store Manager/Store-In-Charge
-Monitor product usage and minimize wastages
Housekeeping
-Maintain a clean, friendly and organized store environment
-Ensure a clean and tidy store work environment by ensuring that the counters, tables and shelves are clean and floor is swept and mopped regularly
-Ensure compliance with all safety and security procedures
-Ensure that cleaning chart is in place and adhered to
Cost Control and Profitability
-Strives to meet sales targets during assigned shift
-Daily banking in of cash sales
-Participate in monthly stock take
Management Skills
-Ability to communicate well with internal and external customers
-Patient and well-mannered at all times
-Ability to thrive in a team environment
-Provides guidance to staff in a positive manner
--Others
-Provide training and coaching to new staff on the SOP and policies
-Proficient in operating the POS system
-Count and record sales takings at the end of the day as directed by store-in-charge
-Maintain all kitchen equipment.-up movements
2.8.5 Assist in daily kitchen station set-up
-Able to work independently & be well-organized in own station
-2.8.7 Able to work independently & be well-organized in own station
-Bulk preparation of food items that are running low
-To undertake any other duties assigned by the Duty Manager
Enviroment Conditions
Kitchen Environment
