Customer Service Executive (Ocean Freights)

Salary: $2,500 - 3,200 (Depends on Experiences)

Working Days: 5 Days (8:45am - 6pm)

Work on Saturday once in every 3 months (9:30am - 12pm)

Working Location: Marymount

Responsibilities:

• Provide support to sale department

• Co-ordinate between customers and transporters, warehouse etc

• Preparation of documents for Import / Export/ Transhipments / D/O release

• Verifying for all costs

• Attend to enquiry on rates, shipment tracking, etc

• Liaise with overseas agents and customers to ensure smooth shipment

Requirements:

• Min 1-2 years of working experience in the related field is required for this position.

Interested personnel kindly contact WhatsApp: https://wa.me/6592994753 (Marcus)

Tan Meng Liang Reg No: R23115923

The Supreme HR Advisory Pte Ltd EA No: 14C7279

- 2 years contract (renewable)

- Up to $3300

- Mon to Fri 8am - 5.30pm

- Depot Road

Job Responsibilities:

• Match and process invoices from suppliers with supporting documents to ensure that all payment conditions have been met with proper documentation and authorisation.
• Process invoices accurately and timely into financial systems (SAP)
• Monitor due dates of invoices for payment to achieve the service standards (Key Performance Indicators) of paying within the credit terms.
• Investigate reasons for outstanding invoices (manual and electronic invoices submitted using currently setup portals) and liaise/hasten all responsible parties for MINDEF/SAF for follow up action to expedite payment processing.
• Attend to all queries to update payment status or clarify discrepancies so that payments can be made timely.
• Explain and clarify on policies or procedures to aid users in their purchasing activities and financial management.
• Maintain proper filing and safekeeping of document, payment records and transactional data for inspection and internal/external audit.
• Generate and collate financial monthly report for management reporting.

Period:

• 2 years contract (renewable based on performance and headcount needs)

Working Hours:

• Mon to Fri; 8AM – 5.30PM

Salary:

• Up to $3,300

Location:

• Depot Road

Requirements:

• Preferably ITE or Diploma in accounting
• Preferably 1 year working experience
• Good inter-personal and communication skills
• Meticulous with an eye for details
• Able to work well both in a team and independently

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Registration no: R1549023)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Resource Centre Pte Ltd (EA License Number: 04C3201)

3 Shenton Way, #19-01 Shenton House, Singapore 068805

T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

You will be responsible for providing logistical and administrative support for the training programmes and events organised by SingHealth Academy or its stakeholders for staff across the SingHealth cluster. You oversee event registration and payment, generate evaluation reports and maintain a monitoring system for revenue and expenses.

You will maintain the training programme database, training records, update the training directory and calendar, and provide on-site support for all events. You will be required to ensure the proper filing of records for applications and submission of training records for Continuing Professional Education (CPE) points.

You will be involved in providing publicity support for the training programmes and events, such as creating flyers or marketing collaterals. You will coordinate with the Education Communications team on the development of the marketing collaterals.

You will provide general administrative support to the department to ensure effective and efficient operations. Your duties will include organising and co-ordinating meetings, maintaining and upkeeping office equipment, monitoring office inventory and ensuring that the information is updated in a timely manner. You will process and fulfill orders for publications, and update mailing lists and contact information.

Job Requirements

· Diploma with at least 2 years of relevant experience or Higher NITEC/NITEC/ GCE N/O/A Levels with 8 years of relevant experience

· Proficiency in Microsoft Office applications and Adobe Photoshop would be advantageous

· Possess strong customer service orientation

· Detailed and meticulous

· Able to work with minimum supervision

· A good team player who is organised and able to work independently

ATOZ Consulting, a Singapore-based professional services firm, we are seeking an experienced professional with expertise in company secretarial roles and fund administration-related work. ATOZ Consulting boasts a team of six accounting professionals from Korea, the United States, the United Kingdom, and Singapore. This is an excellent opportunity to work and learn alongside experts, significantly enhancing your capabilities.

We specialize in providing comprehensive company secretarial services, Variable Capital Company (“VCC”) management, and fund administration to a diverse range of clients in Singapore. Our professional approach and dedication help clients maintain compliance with all legal and regulatory requirements.

Job Summary:

We are looking for an experienced and motivated Company Secretarial Executive to join our team. The ideal candidate will be responsible for a broad spectrum of company secretarial duties, managing VCC companies, undertaking fund administration roles, building strong relationships with stakeholders, and ensuring our clients receive exceptional service.

Main Job Functions/Tasks:

· Company Secretarial Duties:Perform a wide range of company secretarial work for our clients in Singapore, ensuring all activities comply with statutory regulations.

· VCC Management:Manage and administer Variable Capital Companies, including incorporation, registration, and ongoing compliance with the Variable Capital Companies Act.

· Fund Administration:Oversee fund administration tasks such as fund accounting, Net Asset Value (NAV) calculation, investor reporting, and liaising with auditors and regulatory authorities.

· Compliance Management:Assist the team in maintaining and advising clients on the proper maintenance of statutory books and records in compliance with legal and regulatory requirements.

· Meetings Coordination:Convene and facilitate shareholders' and board meetings, including preparing agendas, minutes, and all related documentation.

Qualifications and Skills:

· Diploma or degree in Business Administration, Law, Accounting, Finance, Corporate Governance, or a related field.

· Minimum of 3 years of experience in company secretarial roles, VCC management, and fund administration.

· Experience in fund administration processes, including fund accounting and investor reporting.

· Experience in company secretarial tasks such as drafting board resolutions, share transfers, capital increases, and director changes is highly desirable.

· Attention to detail and a high level of accuracy in work.

· Chartered Secretary qualification (e.g., CSIS) or equivalent is an advantage.

What We Offer:

· Salary: Competitive salary differentiated according to experience and relevant work history.

· Bonus: Industry-leading year-end performance bonus and 13th-month pay.

· Vacation: 16 days of annual leave provided.

· Benefits: Support for medical insurance enrolment; meal and transportation allowances provided according to company regulations.

· Opportunities for professional development and career advancement.

How to Apply:

Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience to [email protected]. Please use the subject line "Application for Company Secretarial Executive (VCC and Fund Administration)".

For more information about our company, please visit: ATOZ Singapore Website: http://www.atozsg.com/

We look forward to receiving your application!

Location: Raffles Place

Duration: 6 Months

Salary Range: S$3000 to S$5000

Key responsibilities

• Plan and manage the execution and integration of marketing communications to support business units to meet business objectives and align with the brand direction and identity
• Guide and manage the internal and external parties in the development of creative and media plan and implementation of Corporate Identity in the communications
• Manage vendors and agencies in executing Marcom projects
• Manage and execute Social Media Content Marketing and SEO/SEM
• Administrative tasks including preparation of monthly management reports, tracking of expenditure and invoices, etc
• Other ad hoc duties assigned

Requirements

• Degree in Marketing, Communications or Related field
• Preferably at least 2 years’ experience in a marcom role

Interested applicants please send your resumes to [email protected]

Jessica Nguyen Huynh Thanh Truc

Recruiter (R23113787)

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.

Job Description

• You will assist the Medical Social Worker in assessing, evaluating, planning, coordinating resources and services for the continuity of care for the residents & collaborate with multidisciplinary health service professionals to develop care programs for timely treatment or recovery.
• Monitoring of Bed Occupancy Rate and meeting admission KPIs on a monthly basis
• Keeping track and managing the residents' data and information
• Ensuring proper filing of residents' data and information
• Applying financial schemes and monitoring the payouts for residents on a monthly basis
• Monitoring and ensuring that residents' Household Means-Test is renewed before expiration
• Preparing Medifund reports and documents to present to Medifund Committee
• Answering and addressing queries and concerns from residents and their next-of-kin
• Any other case management work as assigned

Requirement

• Min Diploma in Nursing, Social Work or other related disciplines
• Minimum 1 year experience in community healthcare settings in Singapore
• Good knowledge of the geriatrics and community services

Up to 4k

Working Hours:

Mon-Fri, 830-6pm

Nursing Home

Interested candidates, please forward your resume to [email protected]

Consultant: Huang Jingsheng Kevyn (R1333338)

Recruit Express Pte Ltd (99C4599)

Salary: up to $3800

Duration: 7 months

Working Days & Hours: Mon-Fri Office Hours

Location: One North

Job Description:

• Manage recruitment and selection activities of clinicians to support the operations and services needs. • Oversee the onboarding process for new hires to ensure a smooth integration into the institution • Manage the offboarding activities, analyze trends and work with management to support the retention initiatives • Manage day-to-day inquiries from staff/management and provide professional HR advice on interpreting HR policies, procedures, initiatives, and issues. • Facilitate and support the performance appraisal process to ensure objective performance reviews, promotions, salary benchmarking exercises, and career development for medical staff • Participate in planning and executing various employee engagement and recruitment initiatives and events. • Prepare manpower reports for submission to both internal and external stakeholders.

Job Requirements: Min Degree in Human Resources or similar w min 2 yrs of relevant experience, preferably in healthcare/public sector

Interested candidates, please submit your resume to: [email protected]

Ally Audrey Lok Xin Woon

Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License: R21102307

[email protected]

Working Hours: Mon-Fri Office Hours

Job Description:

• Oversee day-to-day financial matters, month-end and year-end accounts closing related to Payroll, which include:

• Pre-Payroll activities including, input and update employee details and manage government claims.

• Payroll activities including, process payroll, process CPF, and manage payroll payments.

• Post-Payroll activities, including provision for bonus, manage month-end/year-end closing, submission of IRAS Tax Declaration Annual Form 8E, and answer employee payroll enquiries.

• Regular review on compliance to statutory requirements.

• Supports and provides advice in structuring and developing the team to ensure smooth and efficient day-to-day Payroll operations.

• Liaise with internal and external auditors and/or tax agents on payroll related matters.

• Acts as contact point to institutional Finance and HR Partners closely to ensure organizational readiness and capability to deliver business results.

• Handle ad-hoc projects as and when requested.

Requirements

• Min Diploma/Degree in Business Administration/Commerce/Accountancy/HR or equivalent

• Minimum 3- 5 years of relevant payroll experience

• Meticulous with an eye for detail

• Familiar with Employment and CPF Act

• Ability to work in a high transactional volume environment

Interested candidate, kindly send a copy of your resume to [email protected]



Adeline Lim Xin Ying [R23112000]

Email Address: [email protected]

Recruit Express Pte Ltd

EA Licence No: 99C459

Job Summary:

As a Senior Trade Executive, the role involves managing cargo flow movement and cargo pricing strategies to ensure vessel utilisation and optimisation alongside supporting pricing strategies to maximise revenue and profitability.

Responsibilities:

• Support ports in achieving outbound/inbound targets and optimize vessel allocation.
• Monitor and analyze vessel performance, loading factors, daily positions and allocation to take necessary actions.
• Resolving any operational issues that may arise from commercial perspective.
• Monitor market trends, competitor activities, and customer developments.
• Maintain pricing efficiency, costs (BCO, IFF, Tenders etc.) and provide analysis on contribution.
• Maintain effective relationships with stakeholders, including international freight forwarders and agencies.
• Assist Trade Manager to perform simple P&L analysis, support feasibility service studies and actively participate in business development initiatives.

Requirements

• Min Diploma / Degree in Logistics / Supply management or any other relevant courses
• Min 2 years of shipping exp in freight forwarding industry

Salary range: $4.5K to $4.9K

Interested candidates, please forward your resume to [email protected]

Consultant: Huang Jingsheng Kevyn (R1333338)

Recruit Express Pte Ltd (99C4599)

Duties & Responsibilities:

• Identify sales opportunities by identifying clients’ requirements; forecast projected business and establish targeted market share
• Research and develop sales opportunities and plans
• Understand the market, competitor's share, and competitor's strengths and weaknesses to forecast projected business and establish market share
• Implement sales plans
• Sustain rapport with key accounts by making periodic visits to clients; exploring specific needs; anticipating new opportunities
• Provides information by collecting, analyzing, and summarizing data and trends
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
• Complete all paperwork required to close the sale
• Orientate and train employees to communicate job expectations
• Manage customer service staff to achieve sales targets
• Assign, schedule, coach, counsel, and discipline employees; plan, monitor, appraise, and review job contributions; enforce policies and procedures

Requirements:

• Degree in Engineering, Business Administration, Psychology, Sociology and other related disciplines will be considered
• Experienced in Sales
• Keen interest and motivation to do Sales
• Strong interpersonal and communication skills
• Good team player and able to work effectively with minimum supervision
• Possess class 3 driving license
• Full Time engagement

You can apply here: https://aces.aceplp.com.sg/apply/nt/

• Manage and develop assigned customer accounts, implementing effective commercial strategies in alignment with company goals.
• Drive plans, implementation and execution for assigned accounts
• Manage distribution growth of assigned accounts
• Total and detailed account coverage of assigned accounts via white space analysis.
• Building and funnelling of sales opportunities via F2F, written and tele communication.
• Close sales opportunities to meet and exceed monthly, quarterly and annual targets in all range of products, solutions and services.
• Maintain good after sales service to existing customers to maintain retention.
• Provide timely reports to management on sales results, sales pipelines and account information.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

EA License No: 20C0270

EA Personnel No: R22110981

EA Personnel Name: Law Mei Fong

Responsibilities:

Client Portfolio Management

- Lead and manage a portfolio of clients, providing end to end support offering a seamless and comprehensive suite of services encompassing Corporate Secretarial, Accounting, Financial reporting, Payroll, and Tax Compliance.

- Serve as the primary point of contact for clients, understanding their specific needs and delivering tailored solutions.

- Build and develop the rapport with new and existing clients to keep them satisfied with our services in order to get the most possible renewals.

- Plan and schedule the accounting jobs in accordance to stipulated deadlines.

Requirements

- Hunter mentality and a “no fear” approach to prospecting corporate clients.

- A strong work ethic, positive attitude and genuine desire to learn.

- Candidates with no experience are welcome to apply as training will be provided.

- Candidates with prior experience in related fields can be considered for senior position.

What You'll Do:

Develop and implement creative plans that help us hit our goals and keep everything aligned. Oversee daily operations in the events department to ensure smooth sailing for all our events
Review and enhance our processes quarterly to boost efficiency, cut costs, and elevate event quality. Bring your best practices in event management, logistics and resource handling!

Leverage the latest tech and innovation solutions to streamline operations and minimise risks
Oversee the planning and execution of all events, making sure they're on time, within budget, and meet our high standards

Work closely with the general manager, project managers and business development manager to align all event aspects with clients' and organisation goals
Approve and monitor event-related spending and keep our financial records on point. Discover ways to save money without compromising on quality.

Guide and support the project team, providing direction and developing training programs every six months to level up their skills
Conduct quarterly reviews of team performance and give helpful feedback to keep everyone on track

Advise project managers to ensure client needs and expectations are met for every event.
Keep the senior management in the loop about operational performance, including event results, budget status, and any challenges every quarter. Join all post-event meetings with project managers to share insights

What We're Looking For:

8+ years of experience in event management in a fast-paced environment

Proven leadership skills, with the ability to inspire and guide a diverse team

Strong project management skills and experience in managing budgets Excellent communication and interpersonal skills

Ability to juggle multiple projects while keeping your cool and creativity flowing

Proactive and adaptable, with a knack for problem-solving

Responsibilities

• Must be able to handle Full Set of Accounts independently for 3 companies
• Handle accounts receivable and issue invoices timely
• Perform day-to-day accounting activities, maintain records & data entry
• Perform month-end closing
• Perform monthly bank reconciliations and monthly/annual stock count
• Compile and analyse financial information for Manager review
• GST preparation & submission
• Familiar with the use of AutoCount system
• Any ad-hoc duties as assigned from time to time

Job Requirements

• Diploma or degree in Finance or Accounting
• Minimum of 2 years of relevant working experience with full sets of accounts
• Good knowledge of accounting concepts and double entries
• High degree of accuracy and attention to details with an analytical acumen
• Independent, well organized, have an open mindset and a strong team player

About the Role

We are seeking a highly motivated and results-oriented Account Manager to join our dynamic Affiliate team. Based in Singapore the Account Manager is an integral position within GroupM’s Affiliate team, working for some of the largest global brands helping them to drive successful partnerships & campaigns in the Korean market. The Account Manager will work closely with the Affiliate Director from both an operational and strategic stand point. We work with some of the world’s biggest retailers, so we are looking for the right candidate to join us to deliver exceptional service levels to these current clients with a strong work ethic and positive attitude.

3 best things about the job:

• Opportunity to work with some of the world's leading brands and gain an understanding and insights into the APAC marketplace.
• Collaborative and supportive team environment to achieve goals together.
• Opportunities for professional development and career growth.

Key Responsibilities:

Client Service & Account Management:

• Act as the Korean Account Manager on multiple blue-chip clients within GroupM regional Affiliate Marketing team.
• Manage the day-to-day workflow, acting as a key point of contact for assigned accounts.
• Build and maintain strong relationships with clients, understanding their business objectives and providing strategic recommendations to optimise their affiliate programs.
• Proactively identify growth opportunities within existing accounts and collaborate with the team to develop and pitch new ideas.
• Compile and deliver and present regular performance reports, providing insightful analysis and actionable recommendations to clients.
• Responsible for financial management from an external perspective, monitoring client budget and spend.
• Meet and host affiliate partner events.

Partner Management & Development:

Campaign Execution & Optimisation:

• Plan, execute, and optimise of affiliate marketing campaigns across various partners.
• Track key performance indicators (KPIs) to ensure campaigns are delivering against client objectives and budget.
• Proactively identify and troubleshoot campaign performance issues, implementing corrective actions to maximise results.
• Stay abreast of industry trends and best practices to continuously improve campaign effectiveness.
• Manage the platform.
• Recruit and onboard new publisher partners, expand our network, identify strategic partnerships. to grow the business and increase efficiency for clients.
• Develop and maintain strong relationships with existing publisher partners, providing ongoing support and optimising partnerships for mutual growth.
• Negotiate favourable partnership deals and ensure compliance with program guidelines.

Reporting & Analysis:

• Have an analytical approach whilst working on reporting and performance metrics to draw insight and make strategic recommendations to clients to optimise their affiliate program.
• Prepare regular client reports, including performance summaries, key metrics, and strategic recommendations.
• Utilise data visualisation tools to present findings in a clear and concise manner.

Desired Skills and Experience:

• Bachelor's degree in Marketing, Business Administration, or a related field.
• A minimum of 4 years digital marketing experience with a preference for 2 of these years to be in an affiliate marketing focused role or a client-facing role.
• In-depth knowledge of affiliate / partnership marketing and the best practice on how affiliate programs are managed.
• Excellent communication and presentation skills, both written and verbal, with the ability to effectively communicate with clients and internal stakeholders. The candidate must be comfortable presenting to large groups of people and senior clients.
• Proven track record of successfully managing and growing client accounts.
• Exceptional organisational and time management skills, with the ability to prioritise tasks and meet deadlines in a fast-paced environment.
• Strong time management and organizational skills.
• Seeks ownership and readily accepts accountability.
• Some familiarity with reporting platforms (affiliate networks/tools) and how they are used to manage campaign performance.
• Proficient in Microsoft Office Suite, particularly Excel and PowerPoint.
• Positive attitude and a team player ready to be part of the team culture.
• Fluency in English and Korean is essential for this role due to frequent interations with the market you'll be working on.

More about GroupM

GroupM - GroupM leads and shapes media markets by delivering performance enhancing media products and services, powered by data and technology. Our global network agencies and businesses enable our people to work collaboratively across borders with the best in class, providing them the opportunity to accelerate their progress and development. We are not limited by teams or geographies; our scale and diverse range of clients lets us be more adventurous with our business and talent. We give our talent the space, support and tools to innovate and grow.

Discover more about GroupM at www.groupm.com
Follow @GroupMAPAC on Twitter
Follow GroupM on LinkedIn - https://www.linkedin.com/company/groupmworldwide

About GroupM Singapore

GroupM Singapore operates in one of the most dynamic and exciting environments in the world. Although it is a small domestic market, there is a vibrant media industry which is undergoing rapid evolution as digital technology reshapes the way marketing supports advertisers’ needs. Being at the crossroads of Asia means, that aside from the local clients and media owners, we also have a high proportion of multi-national clients, renowned brands and media owners. Making GroupM Singapore the Number One organisation to join and develop your career in media investment.

GroupM is an equal opportunity employer. We view everyone as an individual and we understand that inclusion is more than just diversity – it’s about belonging. We celebrate the fact that everyone is unique and that’s what makes us so good at what we do. We pride ourselves on being a company that embraces difference and truly represents the global clients we work with.

We are looking for a self-driven and experienced Key Account Manager for one of our shipping clients. He/She will manage and execute commercial activities globally and will have exposure to work with reputable international brands. The ideal candidate will have at least 8-10 years of working experience in commercial roles for the ocean-freight services, with strong leadership, negotiation, communication skills and with a keen interest in providing optimal customer service experience.

Key Responsibilities:

· Manage and develop assigned customer accounts, implementing effective commercial strategies in alignment with company goals.

· Actively engage with customers and participate in strategic discussions both internally and externally, schedule Quarterly Business Reviews and face-to-face meetings. Ensure smooth onboarding of new customers.

· Monitor the progress of customer accounts and identify new potential customers or segments for development, aligning with the company's overall strategy and direction.

· Collaborate with Regional Offices (ROs) and relevant stakeholders to secure backhaul cargo and expand the company's footprint with International Freight Forwarders (IFF) and Beneficial Cargo Owners (BCO).

· Stay informed about customer needs and market trends to generate market intelligence for strategic and tactical decision-making.

· Manage high-visibility accounts requiring headquarters-level oversight, specifically in the BCO and IFF segments.

· Develop long-term and tactical strategies to actively drive account performance.

· Contribute to the tender management process, contract reviews, data library compilation, and participate in relevant workshops or projects.

· Foster a culture of innovation and ownership for managed accounts.

· Serve as Acting Deputy in the absence of the Senior Manager, providing backup support.

Qualifications:

· Bachelor's degree in Maritime, Business, Logistics, or a related field.

· Minimum of 8-10 years of experience in shipping, freight forwarding, or the logistics industry

· Proven success in business and account development

· A proactive and assertive approach with the capacity to thrive in a dynamic and fast paced organization.

· Must be able to work well as part of a team and independently.

· Strong computer skills, including Microsoft software (eg. PowerPoint, Words, Excel, etc), CRM, etc.

To apply, please send your CV to [email protected] .

We regret that only shortlisted candidates will be notified. Thank you for your understanding!

Location : Lower Delta Rd

5 days week

Permanent role & Short term contract basis

My client is a well established contractor firm.

Job Description

• Assist in data entry
• Filing and scanning of documentation
• Prepare payment voucher
• Assist in any Administration duties assigned by management
• Assist in account

Requirement

• N Level, O Level, ITE, Dip
• Training will be provided
• Able to use MS Office
• Willing to learn.
• Positive attitude

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX.

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Contacting new and existing clients (Agencies or Advertisers) via telephone, chat and email on a daily basis, identifying sales opportunities and providing these businesses with the best solution for their business goal.
• Improve client’s experience by driving optimal and appropriate product adoption. Manage a portfolio (book of clients) of SMB clients with responsibility for growing revenue.
• When within scope and area of knowledge, provide pre and post-sales assistance for all applicable products.
• Become an expert on client’s Advertising solutions and ability to identify trends and solve problems.
• Providing vital product insights, feedback and revenue trends, from their own experience using the products and sharing the feedback from the Advertisers.
• Champion and produce success stories for advertisers who have had success in growing their business by using the products. Use a variety of tools to be able to properly communicate and drive Advertiser’s business to success.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferably with 2 years of working experience in the related field is ideal for this position.
• Strong time management skills and motivation to exceed expectations.
• Business development, sales account management or consultative selling experience is a plus.
• Excellent communication skills: verbal, written, listening skills.
• Self-starter who can meet deadlines and enjoys working in a competitive inside sales environment, comfortable working with computers and multiple systems.
• Excellent verbal and written communication skills in English and the language of the supporting market such as Japanese to support customer in Japan.

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by haressing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

The Opportunity

The Technical Account Director (TAD) is accountable for the technical health and success of Adobe's largest customers using Adobe’s Digital Experience Solutions. They are charged with developing and implementing a customer strategy critical for the health of their solution stack; driving adoption and usage; risk mitigation and alignment across Customer executives and senior level decision makers. They will use an extensive network of internal resources such as technical & product specialists, customer success champions and a team of supporting personnel with the goal of enabling the Customer to fully bring to bear their Adobe investment. A TAD needs to have extended senior experience working with customer leadership and cross-functional teams providing Strategic Technical Health Leadership. The ideal candidate should have experience in program management and strategic alignment, leadership engagement and governance, and customer advocacy within Adobe.

What You'll Do

• Lead Ultimate Success engagement(s) as the technical executive point of contact throughout the Customer's solution usage lifecycle. Advise and support customer's technical strategy with Adobe Solutions to drive value.
• Assess strategic Customer technical risks and opportunities and drive the extended Adobe team to build and deliver mitigation and "get well" plans.
• Drive clear communication across Customer operational areas. Maintain regular and appropriate governance with both internal and external executive teams. Drive alignment and reporting on overall engagement status and outcomes.
• Advocate for Customer across internal Adobe teams. Optimize client's investment and accelerated task, issue execution and resolution. Drive customer’s achievement of their key business objectives, innovation, roadmap influence, standard methodologies, and process improvement back into the Adobe ecosystem.
• Responsible for the global engagement model, review cycle across multiple business units and/or brands.
• Consolidate comprehensive cadence across all technical partners and influence delivery achievements across multi-solution, multi-discipline engagements.
• Work hands on with Adobe's internal Customer Success Management, Managed Services, Engineering, TechOps, Product Management, Support, and the Adobe Consulting practice and third-party partners in support of customer's success.
• Lead a matrixed services team that may involve multiple project teams from Adobe or client or partner organizations. Develop effective working relationships with Customer partners.
• Make recommendations on how new and existing features fit within customers' environments, supplying standard methodologies and recommendations.
• Lead project-based, consultant-led architectural and design discussions to ensure solutions are optimized.

What You Need To Succeed

• Bachelor's Degree in related subject area of the technical industry. Equivalent experience will be considered.
• At least 10-15 years of experience in a senior capacity in consultative, customer support, customer success and/or related role in marketing technology.
• Strong executive presence. Ability to collaborate multiple teams throughout Adobe and client­ side VPs, including CMOs and CXOs.
• Strong presentation skills, including confident presence over the phone and via conference tools. Leading meetings, workshops, and reviews in front of audiences both small and large.
• Strong conflict-resolution skills to drive closure to customer concerns and open technical issues. Maintain strong ability to prioritize work against client goals.
• Outstanding customer-facing skills that enable you to represent Adobe best within a customer's environment with the ability to drive discussions with multiple teams from developers and analysts to management and senior leadership.
• Validated interpersonal, prioritization skills and an ability to work independently in a highly matrixed environment.
• Capable of driving resolution across a broad set of issues with the Customer: technical, architecture, business process, and partnerships.
• Ability to think strategically about business, product, and technical challenges to help our customers realize the software investment, efficiencies, advantages, and innovations.
• Awareness of development methodologies and technologies and understanding of and experience with marketing software and domain principles.
• Experience and familiarity with the following (a plus but not a hard requirement): Adobe Analytics, Adobe Audience Manager (AAM), Adobe Experience Manager (AEM), Adobe Experience Platform (AEP), Adobe Campaign, Adobe Commerce, Adobe Marketo, Adobe Target.

Regional Key Account Director:

On behalf of a client, the role will focus on managing key account relationships and growing the business in the region through developing and implementing account related strategies.

Objectives:

- Grow revenue exponentially and maintain the sales pipeline to deliver the sales budget 1 to 2 years forward.

- Meet customers at Regional HQs to ensure maximum sales and develop an international comprehensive business and key account strategy.

- Understand product applications and competitive positioning.

Roles and Responsibilities:

- Develop and implement account related strategies, both tenders and concepts.

- Control all sales activities with customers.

- Establish and develop long-term customer relationships.

- Works closely together with APAC team to ensure Key Account and APAC sales objectives are aligned.

- Monitor the market and identify market potential.

- Responsible for forecast planning, budget execution and contract monitoring.

Introduction:

This is an opportunity to manage a portfolio of clients with business in different sectors. The candidate shall be the main point of contact and coordinate between clients, third party, authority, and co-colleagues.

He/she will be directly involved in company set up, provision of corporate as well as accounting, tax, visa/immigration advisory services among others. The candidate will be involved in ad-hoc project to assist the client in accessing both the Singapore and South-East Asian Markets. He/she is also expected to take part in business development activities, to identify and secure new potential clients/markets.

Principal Accountabilities:

• Act as key point of contact between clients and Hawksford’s colleagues to handle full suite of incorporation & business support services for clients
• Build and maintain excellent client relationship via regular communication
• Identify opportunities to generate further revenue/business with all clients under management
• Ensure that clients' assignments and requests are completed in a timely manner
• Provide guidance to junior team members.
• Participate in business development activities, including delivering presentations, attending events, business trips, etc.
• Ad-hoc projects on client management and business development

Required Skills & Experience

• Degree Holder in Business Administration, Economics, Finance or related studies
• Hands-on experience in accounting, audit and taxation advisory for Singapore business entity
• Proficiency in written/spoken Mandarin at business level required for working with Mandarin speaking clients.
• Proven track-record in client servicing/management, ideally in the corporate services industry
• Interpersonal and networking experience/skills for building and developing relationships with clients and prospects
• Good knowledge in MS Word, Excel and Power Point

Attitude Required

• Well-mannered and with excellent interpersonal skills
• Able to work well under pressure
• Can-do attitude with good time management skills
• Able to work well both independently and in teams

About the Role

We are seeking a highly motivated and results-oriented Senior Account Manager to join our dynamic Affiliate team. Based in Singapore the Senior Account Manager is an integral position within GroupM’s Affiliate team, working for some of the largest global brands helping them to drive successful partnerships & campaigns in the Korean market. The Senior Account Manager will work closely with the Affiliate Director from both an operational and strategic stand point. We work with some of the world’s biggest retailers, so we are looking for the right candidate to join us to deliver exceptional service levels to these current clients with a strong work ethic and positive attitude.

3 best things about the job:

• Opportunity to work with some of the world's leading brands and gain an understanding and insights into the APAC marketplace.
• Collaborative and supportive team environment to achieve goals together.
• Opportunities for professional development and career growth.

Key Responsibilities:

Client Service & Account Management:

• Act as the Korean Account Manager on multiple blue-chip clients within GroupM regional Affiliate Marketing team.
• Manage the day-to-day workflow, acting as a key point of contact for assigned accounts.
• Build and maintain strong relationships with clients, understanding their business objectives and providing strategic recommendations to optimise their affiliate programs.
• Proactively identify growth opportunities within existing accounts and collaborate with the team to develop and pitch new ideas.
• Compile and deliver and present regular performance reports, providing insightful analysis and actionable recommendations to clients.
• Responsible for financial management from an external perspective, monitoring client budget and spend.
• Meet and host affiliate partner events.

Partner Management & Development:

Campaign Execution & Optimisation:

• Plan, execute, and optimise of affiliate marketing campaigns across various partners.
• Track key performance indicators (KPIs) to ensure campaigns are delivering against client objectives and budget.
• Proactively identify and troubleshoot campaign performance issues, implementing corrective actions to maximise results.
• Stay abreast of industry trends and best practices to continuously improve campaign effectiveness.
• Manage the platform.
• Recruit and onboard new publisher partners, expand our network, identify strategic partnerships. to grow the business and increase efficiency for clients.
• Develop and maintain strong relationships with existing publisher partners, providing ongoing support and optimising partnerships for mutual growth.
• Negotiate favourable partnership deals and ensure compliance with program guidelines.

Reporting & Analysis:

• Have an analytical approach whilst working on reporting and performance metrics to draw insight and make strategic recommendations to clients to optimise their affiliate program.
• Prepare regular client reports, including performance summaries, key metrics, and strategic recommendations.
• Utilise data visualisation tools to present findings in a clear and concise manner.

Desired Skills and Experience:

• Bachelor's degree in Marketing, Business Administration, or a related field.
• A minimum of 5 years digital marketing experience with a preference for 3 of these years to be in an affiliate marketing focused role or a client-facing role.
• In-depth knowledge of affiliate / partnership marketing and the best practice on how affiliate programs are managed.
• Excellent communication and presentation skills, both written and verbal, with the ability to effectively communicate with clients and internal stakeholders. The candidate must be comfortable presenting to large groups of people and senior clients.
• Proven track record of successfully managing and growing client accounts.
• Exceptional organisational and time management skills, with the ability to prioritise tasks and meet deadlines in a fast-paced environment.
• Strong time management and organizational skills.
• Seeks ownership and readily accepts accountability.
• Some familiarity with reporting platforms (affiliate networks/tools) and how they are used to manage campaign performance.
• Proficient in Microsoft Office Suite, particularly Excel and PowerPoint.
• Positive attitude and a team player ready to be part of the team culture.
• Fluency in English and Korean is essential for this role due to frequent interations with the market you'll be working on.

More about GroupM

GroupM - GroupM leads and shapes media markets by delivering performance enhancing media products and services, powered by data and technology. Our global network agencies and businesses enable our people to work collaboratively across borders with the best in class, providing them the opportunity to accelerate their progress and development. We are not limited by teams or geographies; our scale and diverse range of clients lets us be more adventurous with our business and talent. We give our talent the space, support and tools to innovate and grow.

Discover more about GroupM at www.groupm.com
Follow @GroupMAPAC on Twitter
Follow GroupM on LinkedIn - https://www.linkedin.com/company/groupmworldwide

About GroupM Singapore

GroupM Singapore operates in one of the most dynamic and exciting environments in the world. Although it is a small domestic market, there is a vibrant media industry which is undergoing rapid evolution as digital technology reshapes the way marketing supports advertisers’ needs. Being at the crossroads of Asia means, that aside from the local clients and media owners, we also have a high proportion of multi-national clients, renowned brands and media owners. Making GroupM Singapore the Number One organisation to join and develop your career in media investment.

GroupM is an equal opportunity employer. We view everyone as an individual and we understand that inclusion is more than just diversity – it’s about belonging. We celebrate the fact that everyone is unique and that’s what makes us so good at what we do. We pride ourselves on being a company that embraces difference and truly represents the global clients we work with.

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX.

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Contacting new and existing clients (Agencies or Advertisers) via telephone, chat and email on a daily basis, identifying sales opportunities and providing these businesses with the best solution for their business goal.
• Improve client’s experience by driving optimal and appropriate product adoption. Manage a portfolio (book of clients) of SMB clients with responsibility for growing revenue.
• When within scope and area of knowledge, provide pre and post-sales assistance for all applicable products.
• Become an expert on client’s Advertising solutions and ability to identify trends and solve problems.
• Providing vital product insights, feedback and revenue trends, from their own experience using the Products and sharing the feedback from the Advertisers.
• Champion and produce success stories for advertisers who have had success in growing their business by using the products. Use a variety of tools to be able to properly communicate and drive Advertiser’s business to success.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferably with 2 years of working experience in the related field is ideal for this position.
• Strong time management skills and motivation to exceed expectations.
• Business development, sales account management or consultative selling experience is a plus.
• Excellent communication skills: verbal, written, listening skills.
• Self-starter who can meet deadlines and enjoys working in a competitive inside sales environment, comfortable working with computers and multiple systems.
• Excellent verbal and written communication skills in English and the language of the supporting market such as Korean to support customer in Korea.

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

• You will be the bridge between the client and the team by ensuring we deliver exceptional creatives to the client on time and on budget. You will assist / lead the accounts by ensuring sustainable relationships with the client on a long-term basis.
• We are a place where we value attitude over papers. If you have experience working within a creative or events house, we will love to have you to value-add your expertise into the team.
  
  Responsibilities:
• Excellent written and verbal communication skills
• Strong presentation skills
• Develop strategic approach to provide marketing solutions for clients
• Meeting and liaising with clients to discuss project briefs
• Identifying new business opportunities, suggest company services that maximize client satisfaction
• Shortlist and lead new project pitching, manage budgets, schedules and day-to-day running of account
• Manage proposal, quotation, billing preparation
• Work closely with team and clients to ensure smooth delivery of campaigns / proposals
• Be involved in projects pre-production, production and post-production process
  Other ad-hoc duties as assigned

Other Information

• Office located downtown (Near Lau Pa Sat)
• Expect to work on weekends if events fall on the weekends.
• Mainly focused on corporate clients and organising corporate events

What You'll Do:

Develop detailed project plans, timelines, and budgets that wow our clients
Drive sales by pitching innovative event concepts to potential clients, showcasing how we can elevate their brand through unforgettable experiences
Set clear project goals that align with what our clients and the organization want to achieve
Be the main point of contact for clients, keeping them in the loop and ensuring they are happy with our work
Rally our cross-functional crew, assign tasks, and keep communication flowing to ensure each event runs smoothly
Manage the day-to-day execution of events, troubleshooting any hiccups that come along the way
Handle event budgets, track expenses, and find creatives ways to save costs without compromising quality
Implement processes to ensure every aspect of our events is top-notch and meets client expectations
Create and share regular updates with management about event progress, successes, and what's next
Look for ways to improve our event planning processes and share best practices with the team
Help grow our junior team members and build a vibrant event management culture Stay on the cutting edge by exploring new trends in event management and engagement
After events, create detailed reports on what went well, areas for improvement, and lessons learned
Build long-term relationships with clients and pitch ideas for future projects

What We're Looking For:

Experience in event and project management, especially with clients
Sales experience with a knack for pitching event ideas and securing projects Super organized and able to juggle multiple events simultaneously
Strong communicator with awesome people skills
Team player who can lead and inspire others
Experience managing event budgets
Problem-solver with a knack for analysis