Duration: 1 year

Location: Central

Working Hours: Monday - Thursday 830am to 6pm; Friday 830am to 6pm

Responsibilities:

• Analysing and interpreting SFC data to address lines of inquiry that inform policy and business planning, and identify opportunities for process improvement;
• Visualising the findings, present and communicate the insights and recommendations to stakeholders in a clear and concise manner; and
• Supporting SFC operations which includes industry engagement, partnership development and appeal management.

Requirements:

• Tertiary qualifications
• Minimum 3 years of experience in a similar role
• Experience with Microsoft Excel and visualisation tools such as Tableau, Redshift

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

Should you be interested in this position, please contact Mandy at 9640 2934 your resume directly for fast respond.

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Summary

This position is responsible for the entire credit granting process, bill collection, including the consistent application of a credit policy. Conducts periodic credit reviews of existing customers, and the assessment of the credit worthiness of potential customers, with the goal of optimizing the mix of company sales and bad debt losses.

Job Responsibilities

Credit applications:

· Process credit applications within 10 working days, ensuring that clients are notified promptly and professionally. The credit worthiness of all applicants is formally checked and approval must be received from the Director of Finance.

· Review the credit worthiness of all existing non-Accor approved clients on a yearly basis.

City Ledger:

· Ensure all invoices / statements are issued on a timely basis.

· Monitor the prompt follow-up of all overdue accounts and minimize the recovery delay.

· Monitors the special billing arrangements for groups and conventions as required to ensure that postings are in line with customer requirements.

· Monitor and pursue collection of overdue accounts.

· Review city ledger daily for correct postings of charges and take corrective action where necessary.

· Review bad debts listing monthly to prepare collectability analysis for monthly provision for doubtful debts.

· Respond to and resolve account queries in conjunction with accounts receivable.

· Review provision, write-offs and other adjustments immediately prior to month end.

· Implement effective inquiry response procedure for guests and management.

· Ensure all travel agent commissions are timely processed and paid.

· Report on monthly accounts receivable ageing analysis and detailed accounts’ ledgers.

· Conduct credit meetings at least once a month, with relevant highlighting monthly performance, bad debts, staff accounts outstanding and discuss any accounts causing concern and follow up.

· Attend Credit Managers meetings to keep up to date knowledge of credit risks.

· Appropriately manage all delinquent accounts, liaising with debt collectors where needed.

· Review and recommend accounts to be written off, providing appropriate documentation.

Guest Ledger and liaison with Front Office:

· Liaise between the Finance Department and the Front Office.

· Ensure PX and PM accounts are checked on daily basis and transferred to city ledger within 48hrs from the departure date.

· Review the Advance Deposit ledger to ensure all the balances are either current or for future date.

· Inform the Front Office Manager of any deviations from policy by Duty Managers, or Front Office Agents that may come to his/ her attention.

· Ensure guest refunds are processed in a timely manner as per the hotel policy; with all supporting paperwork and required authorizations.

Commercial Responsibilities

· To keep closed contact with hotel debtors i.e. Travel Agents, Airlines, Corporate clients and Individuals.

An AI future is fueled by trusted, grounded data - which is why Data Cloud is the fastest growing organic product in Salesforce history.

To help our customers realise their AI potential, and drive their Salesforce Customer 360 to all new heights, we are looking for exceptional individuals to join our team as Data Cloud Account Executives.

This is a specialist, co-prime role, supporting a customers primary account sales team - so the ability to work as a support to the primary Account Executive to drive a wholistic customer driven solution is key.

You will have proven experience is simplifying the complicated - translating complex technical concepts into value and use cases.

You will have a deep, thorough understanding of the data landscape - including leading CDPs and Datalakes.

Collaborating with potential clients, you will dive deep into understanding their needs and challenges, showcasing how Data Cloud can solve their most critical business goals.

What you’ll be doing:

• Employ your wealth of experience in enterprise and commercial B2B sales to identify and engage potential Data Cloud clients.
• Leverage your comprehensive knowledge of the Salesforce platform, Data Cloud, and Agentforce to craft highly tailored solutions that resonate with clients.
• Demonstrate your adeptness at leading comprehensive discovery conversations, unearthing prospective customers’ critical business needs and determining if and how Data Cloud can help them.
• Craft and present compelling Points of View (PoVs) that underscore the tangible business value of Data Cloud.
• Collaborate across cross-functional teams to show up as “One Salesforce” and ensure a seamless client experience throughout the entire sales process
• Highlight how our solutions align seamlessly with clients' long-term strategic objectives
• Utilize your unique ability to combine deep discovery with your own PoV to present compelling Data Cloud use cases that resonate with technical and business buyers

What you should have:

• Significant experience in enterprise and commercial B2B sales within the context of highly technical sales.
• Expertise in modern cloud data platforms (e.g., Snowflake, Databricks, Big Query), acquired through considerable technology sales experience.
• An understanding of the Salesforce Advantage across Sales Cloud, Marketing Cloud, Service Cloud to relate Data Cloud requirements in the context of Customer needs.
• A heightened business acumen, adept at steering impactful discovery conversations to uncover the most intricate client needs.
• A proven track record of consistently surpassing sales targets within a technical sales environment, underscoring your mastery of intricate sales processes.
• Exceptional communication and negotiation skills honed through your experience in technology sales.

Skill Set/Technologies:
Salesforce platform (Sales, Service, Marketing Clouds), technical sales, negotiation techniques, Cloud Data Warehouse technologies, Salesforce Data Cloud.


Characteristics:

• A results-driven attitude: Proven ability to exceed sales goals within the context of complex sales.
• Demonstrate ability to prioritize working in a cross-functional environment
• Business-focused outlook: Skillfully translates technical solutions into palpable business value
• A talent for relationship-building: Establishes enduring client connections, rooted in your advanced sales expertise.
• A knack for problem-solving: Devises innovative solutions to address complex client challenges, using your extensive technology sales experience.
• Scrappy: Agile, roll-up-your-sleeves attitude. Progress over perfection.

Working at Salesforce
Working at Salesforce isn’t all about selling. It’s also about learning, and we heavily invest in you with a month-long immersion and onboarding, including: a week-long product bootcamp, mentorship program, weekly coaching and development programs.

Job Description:

• Full spectrum of account functions
• Timely and accurate preparation and analysis of financial and management account
• Supervise and monitor financial reporting, tax planning, budgeting, forecast, cash flow management and cost-saving controls.
• Demonstrate strong understanding and up-to-date knowledge of market trend, best financial & accounting practices, taxation requirement and local regulations.
• Responsible for the consolidation and management reporting function, in accordance with the MAS requirements
• Involve in compliance control and risk management activities
• Liaising with external auditors, company secretary, and tax agents
• Assist in corporate secretarial matters
• Assist in the implementation of financial policies and system
• Support forecasting and budgeting exercise, monitor actual performance against forecast and investigate variances
• Handle any other ad-hoc assignments and projects are assigned

Requirements:

• BSc/BA in Accounting, Finance or relevant field
• At least 6 years’ experience in the financial industry, preferably in securities/broking/asset management
• Strong sense of work commitment and responsibility
• Able to communicate in Chinese to coordinate and communicate with Chinese speaking counterparts
• Ability to work independently and high performance-orientation
• Able to work under pressure and meeting deadlines
• Objective and task oriented

Job Description & Requirements

• increase market & brand awareness
• Develop digital campaigns to increase interaction and engagement on social media platforms to create brand awareness,enhance social media presence and increase enrollment rate of school branches.
• Propose new marketing ideas for reaching out more new potential customers.
• Responsible to take, edit and upload photos and videos to our official social medial platforms.
• Responsible for writing up contents for public release and our official social media platforms.
• Create and manage all social media platforms include: Facebook, Instagram, Website, School Application and advertising campaigns.
• Manage and update company websites and website enquiries.
• Marketing events planning
• Prepare marketing material, brochures & catalogue.
• admintration job(communicate with students and internal staffs)
• Other responsibilities as assigned.

Job Requirements :

• Possess at least a Degree in Marketing / Business Administration or equivalent.
• Understanding of marketing fundamentals and sales operations.
• Able to think out of the box, push the boundaries, creative with curiosity, have an explorative mindset to generate ideas and solve problems.
• Open-minded and willing to accept constructive feedback.
• Social Media posting experience with some content writing is preferred.
• Strong communication and written skills in both English and Mandarin to liaise with English & Mandarin speaking clients.
• Effective interpersonal skills and well-organised.
• A team player and ability to work independently without supervision.
• At least two to three year working experience in related field. Fresh graduates are welcomed to apply.

Job Highlights

· Enjoy flexible working hours.

· Supportive and dynamic team culture.

· Attractive remuneration.

Email:[email protected]

Essential Functions:

• To achieve smooth operations of all own and time charter vessels and provide highest quality to customers.
• Being person in charge for all operational matters on the handled ships.
• Carefully study all terms & conditions of the agreed contracts and taking care that all requirements are being followed and fulfilled.
• Voyage planning (calculating fuel consumption / cargo intake / port rotation / optimal sea route).
• Preparation of voyage orders for the ship.
• Sending agency appointments to the designated agents in the various ports.
• Coordinating cargo intake &bunker requirements together with captain of the ship.
• Appointing weather routing company to help fine-tune optimum sea route.
• Ordering bunkers which to be supplied at the designated port.
• Sending regular updates on ship’s estimated arrival / departure time to required parties (such as charterers, owners, agents).
• Supervising process of issuing freight invoices / paying & collecting hire / laytime calculations).
• Paying port disbursements and supervising finalization process.
• Approving cargo documentation and releasing same to relevant parties.
• Monitoring ship’s performance at sea.
• Arguing performance claims towards clients in case required.
• Data input into softmar and making sure all relevant information is constantly updated.
• Regular monitoring of the profit & loss calculation for each particular voyage.
• Claims handling in coordination with legal department.
• Checking finalized voyages and explaining profits & losses in detail.

Requirements

• Minimum 2 years of relevant working experience
• Reliable track record in shipping industry
• Excellent communication & social skills
• Team player
• Well organized & structured
• Ability to pay attention to detail
• Good verbal & written skills in English
• Able to work under pressure

ABOUT THE SOCIAL GAMING GROUP

Welcome to The Social Gaming Group! The home of Gastro Gaming. The latest tech company to open within the hospitality market. Our focus is about shared happiness. We’re invested in delivering exceptional group experiences alongside fabulous food and an industry leading drinks menu that truly brings people together.

The Social Gaming Group operates two B2C brands Oche and SHUFL - High Tech Darts and Shuffle. There are ten gaming venues today spread around the world - Oslo - Gothenburg - Amsterdam - London - Singapore - Melbourne - Brisbane - Iceland - Dubai - and with more to come.

We have huge ambitions for our brilliant brand offering a variety of new and exciting concepts with exciting international growth plans for the future.

We are now looking for a new General Manager to join us and lead our spectacular venue - Oche Singapore! This venue is of pivotal importance to our brand, so if you are looking for a key role in an environment where you feel valued, supported and empowered read on!

ABOUT OCHE

In October 2018, the world was first introduced to Gastro Gaming at our flagship venue in Oslo, Norway. The purpose was to create a new type of meeting place for friends, families and colleagues, where gaming, social fun, exceptional food and beverages were the cornerstones. We offer our customers the whole social gaming experience.

We pride ourselves on our high-end food and beverage offering from our award-winning chefs, signature cocktails from our legendary mixologists, and the best local craft beers and wine. And let’s not forget our incredible interactive darts technology and game play, making Oche the go-to place for everyone in the know!

THE ROLE

As the new General Manager for Oche Clarke Quay in Singapore you will be fully accountable for all financials, KPI’s and general P&L across your venue. A hands-on role you will oversee the business while developing the managers and team around you. Reporting into the Global Operations Director you will be able to demonstrate a clear understanding of the performance of your site and be responsible for supporting the business, identifying areas for growth and driving sales. You will ensure consistently high results while empowering your team and nurturing the company's culture and values.

ABOUT YOU

As the new General Manager you will be an inspirational leader and someone who cares deeply about the development of your team. You will be proactive in your approach and are always looking at ways to improve. Positive, career focused and inclusive you will be a team player and ready to help with the growth of the business. Self motivated, organised and methodical in your approach you will be a great communicator and have the ability to work both independently and as part of a small team.

SKILLS & QUALIFICATIONS

• Proven experience in a hospitality or retail background. (At least 5 years)
• A proven track record of identifying opportunities to improve margins and KPI’s
• Have a good working understanding of P&L, stock control and labour costs.
• Proficient in the following restaurant functions: food planning and preparation, purchasing, sanitation, security, company policies and procedures, HR management, record keeping and preparation of reports.
• An understanding of running a multi faceted venue
• Strong leadership and team management skills, with the ability to motivate and inspire staff
• Ability to work independently
• The ability to measure achievements against budgets
• The ability to demonstrate full accountability of a business
• Sound decision and problem solving skills.

Don’t meet every single requirement? We are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

WHAT CAN WE OFFER YOU?

Not only will you be working with an amazing team this is also a fantastic opportunity to be part of a rapidly expanding business operating in this exciting sector. Backed by an internationally renowned investment group we offer a competitive remuneration package with plenty of opportunity for personal development. We offer generous discount at our growing list of international venues and plenty of incentives.

OUR VALUES

Fun and inclusive. We make The Social Gaming Group the place where people want to walk through the door, both our guests and employees. We have a clear vision that we believe is going to make us the ultimate business to be part of.

OUR PEOPLE

We win as a team. Collaboration is key, and the only games we play are social. We have zero tolerance for unproductive politics.

OUR VISION

We create shared happiness for our guests, franchisees, shareholders, partners, community and employees.

APPLY NOW!

We will be reviewing applications and interviewing on a rolling basis so if this sounds like the role for you don't delay - get your application over to us today!

Job Description

1. Client Acquisition & Business Development

• Develop strategies to attract new corporate clients across the asia region
• Build and expand a portfolio through proactive engagement with prospective clients, leveraging in-depth knowledge of corporate banking products and market insights.

2. Relationship Management

• Serve as the primary contact for existing corporate clients, fostering strong relationships to understand their needs and deliver tailored financial solutions.
• Maintain a comprehensive understanding of clients’ businesses to anticipate requirements and offer relevant banking services and products.
• Conduct regular credit and account reviews to ensure high-quality service and effective client engagement.

3. Financial Structuring & Analysis

• Analyze complex client requirements to design bespoke financing solutions, ensuring alignment with the bank’s credit risk guidelines.
• Develop financing structures that address the specific needs of clients, considering market trends, competitive positioning, and financial soundness.

4. Risk Management

• Perform thorough Know Your Customer (KYC) procedures for all new clients, ensuring compliance before formalizing any business relationship.
• Proactively monitor credit quality of the client portfolio, identifying early signs of credit deterioration and implementing strategies to mitigate risks.
• Conduct ongoing credit assessments to ensure alignment with regulatory standards and the bank’s credit policies

5. Leadership & Team Development

• Guide and support Relationship Managers (RMs) in achieving performance targets, providing mentorship to team members for professional growth.
• Assist in developing career growth pathways for Associates (ARMs) or new team members through structured training, coaching, and performance management.

Job Requirement

1. Minimum of 5-7 years of experience in corporate banking, relationship management, and credit analysis.

2. Prior experience working in China’s banking sector or with China-based clients is essential, with familiarity in cross-border banking and market practices in China.

3. In-depth knowledge of bilateral loans, corporate banking products, and credit risk management principles.

4. Proven ability to drive business growth and manage client relationships across the Asia market.

5. Strong understanding of KYC, AML, and regulatory requirements within the banking sector.

6. Exceptional analytical, organizational, and leadership skills with a client-focused approach.

7. Given that we are a Taiwanese bank; knowledge of mandarin is essential as the role involves preparing email correspondence and periodic reports for overseas branches and HQ in Taiwan

Responsibilities

• Co-ordinate the development and implementation of commercial strategy to drive revenue growth, market expansion and profitability. Ensure alignment of all commercial initiatives with overall company goals and objectives
• Conduct in-depth market research to identify new business opportunities, observe industry trends and analyse the competitive landscape in commodity and financial markets. Use insights to inform strategy and drive commercial success
• Collaborate closely with Marketing and Sales Team to develop and ensure the strategy of each business function is aligned with the commercial and broader organisational objectives
• Plan, co-ordinate with Marketing team and monitor financial performance and ensure resources are allocated effectively to meet targets
• Work closely with internal business functions like product, operations, risk, compliance and technology to support product development, enhancements of system and procedures, and participate in projects that advance the company’s strategic objectives and operational efficiency
• Identify and establish strategic partnerships and alliances that enhance the company’s market position and growth potential together with the parent company
• Prepare and tailor pitch decks and necessary documentation for various external and/or internal stakeholders
• Provide trackers for updates and reports on the progress of strategic initiatives, including financial performance, project status and key milestones
• Work closely with internal and external stakeholders to develop market liquidity programs that drive the growth of our markets
• Co-ordinate and work on strategic financing transaction materials on a need to basis.
• Update and manage our CRM database effectively

Qualifications and Skills

• Bachelor’s degree in Engineering, Finance, Business or a related field
• Minimum 7 years’ experience in business development support role
• Proficient in writing and proofreading text and ensure that messaging resonates with target audience.
• Prior experience in commodities and trading will be preferred
• Strong understanding of financial markets, products and regulatory frameworks is advantageous
• Excellent stakeholder management, ability to work collaboratively in a cross-functional team
• Analytical, highly driven and hungry to make a difference in one’s career

HR Manager
About Sinologistics Overseas, a subsidiary of China Logistics Group:

With the strategic involvement of three key investors, namely China Eastern Airlines, China COSCO Shipping Corporation Ltd, and China Merchants Group, China Logistics Group operates in close coordination to drive its strategic initiatives. China Logistics has a registered capital of 30 billion RMB and a strong presence both domestically and internationally. Its operations span across 30 provinces within China, as well as five continents worldwide. Sinologistics Overseas, a Singapore Company, is its first overseas subsidiary and we are looking for like minded individuals to build and expand the overseas market with us!

About the Job:

We are seeking a skilled and experienced HRG (Human Resources Generalist) to oversee all aspects of human resources functions within the company. The ideal candidate should be knowledgeable in all areas of HR management, including recruitment, employee relations, performance management, training and development, compliance, and HR administration. The HR Manager will play a key role in fostering a positive work environment and supporting the growth and success of our employees and the company as a whole.

Key Responsibilities:

• Talent Acquisition: Full recruitment lifecycle, including job postings, resume screening, interviewing, and selection.
• Organizational Culture: Develop plans or activities to ensure employees are integrated smoothly into the company culture and their roles.
• Employee Relations: Trusted advisor to employees and managers on HR-related issues. Address employee concerns and conflicts in a fair and timely manner.
• Performance Management: Implement performance management processes, including goal setting, evaluations, and feedback sessions.
• Training and Development: Identify training needs and develop training programs to enhance employee skills and knowledge. Coordinate training sessions and workshops.
• Compliance: Ensure compliance with all relevant employment laws and regulations. Maintain up-to-date knowledge of HR best practices and legal requirements.
• HR Administration: Administer employee benefits programs, including enrollment, changes, and terminations. Prepare and maintain HR-related documentation, such as employment contracts, policies, and procedures.

Requirements:

• Degree holder with a strong understanding of HR processes and operations, Professional HR certification
• 5-8 years of work experiences related to Human Resources and logistics industry
• Excellent communication and interpersonal skills
• Demonstrated to be a self-starter and highly motivated, with a proactive approach to problem-solving and a willingness to take initiative
• Have good organizational skills and the ability to handle multiple stakeholders, priorities and timelines simultaneously
• Proven ability to handle sensitive and confidential information with discretion and professionalism
• Well-versed with Singapore’s labour laws and legislations, experience with immigration policies and mobility processes will be added advantage
• Experience in driving process improvement and change initiatives
• Able to collaborate effectively in a cross functional and multi cultural environment
• Proficient in both spoken and written English and Mandarin

About Go East

You(th) are the Future.

With the rapid changes in China and the world, it is essential for the younger generation to have a global perspective. While we look at the West, we should also have a balanced view by looking to the East, to find the bridge between the two worlds.

The Go East division ( 东游记, which literally means a Journey to the East in Chinese) is established under Business China to drive this purpose. We develop and execute programmes to nurture a group of Singapore-China Savvy talents, by building a unique platform for our youths to enhance their bilingual skills, understand the latest development and trends in China, and develop deeper links between Singapore and China, and beyond. This role will allow you to directly participate in fostering stronger bilingual, bicultural and international mindset and skills amongst our youth.

We work closely with partners including Institutes of Higher Learning (IHLs), organisations and passionate individuals who share the same objectives of creating opportunities for our youth.

Embark on the Journey to the East with us today, Business China Go East team awaits you!

Job Duties & Responsibilities

1. Design, planning, implementation of Business China Youth Knowledge (BCYK) programme with reference to the objectives. This includes the programme structure, compulsory and elective modules and certification process.
2. Liaise with content providers to ensure consistency and accuracy in the quality of their work and be the gatekeeper for the contents for both the compulsory modules and the elective modules.
3. Take direct charge of some of the modules such as corporate visits and dialogue sessions with industry experts. This includes liaising with schools to organise and run the events and coordinating with different corporations and organisations and industry experts.
4. Review the programme on a regular basis to make sure that it remains updated and relevant to the times, which includes planning and conducting surveys and checks to improve the quality and effectiveness of the various modules and analysing feedback on various modules.
5. Oversee the production of publicity materials and event collaterals.
6. Prepare regular updates and reports for senior management.

Qualifications and Requirements:

1. Effectively bilingual in English and Mandarin – written and verbal communication skills.
2. Bachelor’s Degree or Higher Degree in Business, Marketing, Chinese Studies, Social Science, International Relations, or other relevant disciplines.
3. Good knowledge and interest in China and International relations.
4. At least 3-10 years of relevant working experience or at least 2 years of working experience in events management, such as organizing conferences, forums, and webinars.
5. Experience in organising youth development programmes/activities would be advantageous.
6. This is an individual contributor role, although you may lead project teams. Being a selfstarter is essential.
7. Having a passion for youth development programmes/activities would be highly advantageous.
8. Familiar with Photoshop, Canvas, or other EDM software(s), would be advantageous but not a must.
9. Singapore Citizens and Singapore PRs are welcome to apply.

• Company: Freight Forwarding MNC (Japanese MNC)
• Location: Expo (Nearest MRT Station)
• Position: Senior Sales Executive or Assistant Manager (Japanese Speaking) (Job ID: 19350)
• Benefits: Car Allowance + Commission incentive

Job Description:

Our client, one of the largest Japanese logistic companies, has started looking for a Japanese speaking Sales Executive who can work at Changi area.

• Creating development plans and forecasting sales targets and growth projections.
• Meeting potential clients and building positive relationships. Implement effective sales actions according to the sales target drawn by company.
• Implement and develop sales activities in the responsible sales area under the leadership.
• Identifying market opportunities through meetings, networking, and other channels.
• Meet/Exceed the sales task, complete the responsible task independently.
• Maintain the existing customer, establish the detailed customer files.
• Be an AR controller according to the account period required by company.
• Specific requirement activities
• To visit the customer site or conduct video conference regularly to share the market update, to do the QBR/MBR in order to maintain the existing customer.　
• To perform sales call to new/potential customers which are raised on target list given.
• To do market investigation, research, list up the New/Potential customers.
• To propose the solution to overcome and obtain new business & share-up business both Air, Ocean, and Cross border trucking.
• To report whatever irregularities to a direct superior in a timely manner.
• To do trouble shooting if something irregularity happen. Investigate the route cause with Air/Ocean operation team and propose the counter measure which clarifies the details of 5W1H and discuss on future correspondence with the customers.
• To settle the outstanding account receivable based on the terms and conditions given.
• To manage the RFQ (Spot, Monthly, 3 months, Annual) with RFQ team and to do the rate proposal to customers both Air and Ocean business.
• To perform to share the market information proactively to the existing customers and target customers.
• To input the sales progress in CRM system based on the specific days by timeline.
• To expand Singapore export/import business both Air and Ocean. And also, sometimes to manage 3rd party business (offshore business) as well to secure and expand business if the business owner is Singapore customer.
• To communicate with our overseas offices to share each sales status and work closely with them in order to get closer the business.
• To create the sales report by timeline monthly basis.

Job Requirements:

• Diploma / Degree in Freight Forwarding, Logistics & Supply Chain Management or equivalent.
• Excellent written and verbal communication skills．
• Able to converse in Japanese to negotiate with Japanese speaking client for the commercial and operational terms and conditions.
• 1-2 experience in Freight Forwarder company.

Interested applicants please apply directly for further shortlisting review.

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

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Team Summary

The Marketing Insights & Analytics team sits within the Marketing function of Visa in Asia Pacific (AP) with a vision to be an insight-led engine of advisory.  The team delivers insights & marketing measurement analytics based advisory to internal Visa stakeholders and as a Value-Added Service (VAS) to our clients & partners.  

What a Senior Manager – Insights & Analytics, Asia Pacific does at Visa:

This Sr Mgr role reports to the Head of Marketing Analytics for AP and will operate within the Marketing Measurement practice area with a focus on research and survey-based measurement deploying varied tools & solutions and developing and running Marketing Measurement for Visa.  This role will support AP Marketing function with relevant insights for campaign briefs & creative development, measurement of marketing investment impact on the business & brand in short term as well as long term using research methods and advanced analysis techniques.  The incumbent will manage & provide mentorship to a junior member of the team, training them to operationalize a best-in-class campaign & brand tracking program and coaching how to uncover insights to optimize marketing effectiveness.

Manage end to end insight input into marketing planning, execution and measurement and be a strategic advisor for AP marketing function

• develop & execute creative development research plan (qual/quant exploration & testing) for key marketing initiatives
• maintain an ongoing synthesis of evidence-backed best practices for creative development
• maintain close cadence of communication & advisory with regional & global creative and media leads as well as local marketing leads
• collaborate and align with marketing measurement team on creative targets and KPIs
• communicate, influence and align with global marketing research counterparts
• Oversee the brand and campaign measurement operations to ensure that in-market activities are tracked
• Track campaign measurement to analyze and report in-market performance
• Communicate learnings & best practice to countries and summarize regionally from the integration of creative, campaign, brand health and business results
• Uncover & apply new approaches to measuring marketing effectiveness across media, esp. in digital & social media channels
• Implement global approach to social scoring & uncover best practices for Marketing to be more effective and efficient with social media

Key Performance Indicators

• • Marketing creatives that surpass industry benchmarks for pre-testing
  • Delivery of timely campaign measurement, promoting practices that drive marketing effectiveness
  • Supporting brand health measurement, promoting practices that contribute to meeting brand health targets and growing brand health

Why this is important to Visa

The Sr Mgr plays a vital role in ensuring the best quality, award-winning creative is brought to market, promotes assessment and optimization of marketing investment. Additionally, this role will partner with our Global Insights & Analytics team to roll-out & implement a standard brand tracking program. 

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good– you’ve come to the right place.

Our Enterprise Corporate Sales (ECS) team partner with Enterprise Account Executives to sell into the largest organisation in ASEAN. This is your opportunity to be involved in the fast-paced world of enterprise selling, with a sales model that champions teamwork to accelerate your sales career.

Why Join Salesforce as an Account Executive, ECS?
We are a tight-knit family that embraces top performers from all walks of life. We challenge and push each other to be the best, and have fun along the way. We move fast, think faster, and celebrate the wins, both big and small.

Our Enterprise Account Executives are some of the most experienced and successful reps in the industry. As an ECS Account Executive, you will have the opportunity to work hand in hand with them and experience one of the biggest, and most exciting learning curves in the market.

This role is the ideal opportunity to be exposed to Enterprise selling the Salesforce way, with a wealth of resources at your disposal and a broad internal support network.

We offer extensive formal and informal training for all people coming into this role, and this will be entirely focused around your strengths and goals. We encourage 360-degree feedback, so you have the opportunity to take your own initiative and blaze your own trail. The ECS role is a true enterprise-selling apprenticeship.

Day to Day
For our ECS Account Executives no day is the same. You will sell our Salesforce Core solutions such Sales, Service, Platform & Slack into the largest enterprise accounts in ASEAN. We build trusted relationships with existing accounts to seek out and identify new & add-on opportunities.

Every single day is different, you could be; running complex deals end to end, forecasting, prospecting, building strategy, running/attending round tables & events, or taking care of urgent issues.

You will use your new business development and relationship-building skills to develop opportunities:

• Advise customers on the Salesforce Core solutions to help them achieve their business goals
• Work with the supporting team and engage appropriate resources to lead the end-to-end sales process
• Use your solution selling expertise to uncover customer challenges and increase revenue by using Salesforce technology to solve customer problems
• Execute the strategy to own a high volume, transactional business with our Enterprise customers.
• Regular customer cadence to manage and build high-value, long-lasting relationships
• Territory/Vertical identification and research to formalise a go-to-market strategy and build qualified target accounts.
• Maintaining a long-term perspective to maximise overall revenue generation while being able to generate short-term results.

Who you are

• This is a brilliant role for a tenured Account Executive who has either had exposure to enterprise / commercial accounts or can demonstrate the gravitas needed to influence at this level. You will have carried a quota and worked toward sales targets.
• You are self-motivated and can operate in a fast-paced sales environment. Ambiguity doesn’t scare you, and you’re driven to not only achieve your target, but to blow past it.
• You are resilient and have a high EQ. We have a fast-paced team with multiple stakeholders so being able to keep a calm mindset is essential.
• Embody a growth mindset. You’re thinking ahead and have a plan for yourself. Avid learners wanted.
• You're able to craft a point of view, hold an opinion, and build credibility as a 'Trusted Adviser' with your customers
• Self-awareness is very important, and you must understand your ‘why’. You’re naturally curious and passionate about the chance to absorb all Salesforce has to offer
• Previous Sales Methodology training, CRM experience, and strong customer references are preferred.

Account Assistant

5 days work

8.30am – 6pm

$1800 to $2000 + Allowance =gross $2.2 - $2.3k

Location: Paya Lebar Road

Requirements:

• Diploma or degree holder
• Training provided
• Basic accounting knowledge

Responsibilities:

• Manage AP and AR accounting functions
• Liaison with banks, financial institutions, auditors and other departments when necessary
• Assist in month end closing
• Any other ad-hoc duties assigned

Lee Wan Ling | Reg No: R23116154

THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279

What you'll do:

As an Event Manager, your primary responsibility will be the development, planning, management and execution of business and employee events. You will use specific tools and systems to deliver these events while collaborating closely with marketing managers. Your role will involve project managing high-level complex events (in-person, virtual and hybrid programs) effectively. You will lead the creative process from inception to delivery while also leveraging relationships with the business to connect products, audiences, and markets to event formats. Additionally, you will use event data, metrics and qualitative feedback effectively to guide decision-making across business event portfolios.

• Develop, plan and complete sales and marketing event programs to support business objectives.
• Use specific event execution tools, systems and infrastructure to deliver events.
• Collaborate with marketing managers for successful deployment & integration of events with external partners.
• Project manage high level complex events effectively to infuse customized, innovative ideas.
• Lead the creative process including invitations, in-person & virtual event production.
• Leverage relationships with the business to connect products, audiences, and markets to event formats.
• Use event data, metrics and qualitative feedback to guide decision-making across business event portfolios.
• Prepare and align event budgets, negotiate with vendors, ensure timely payments & reconciliations.

What you bring:

The ideal candidate for this Event Manager position brings along a minimum of 7 years of experience in event logistics/experiential planning ideally in a corporate environment or an event agency. You are able to multi-task and work flexibly under tight deadlines. You have at least 7 years of experience integrating events into marketing campaigns. A Bachelor's Degree or equivalent experience is required along with excellent communication skills in written and spoken English. You have demonstrated continuous career growth within an organization and can work successfully with minimal supervision. Your strong interpersonal skills make you effective in a team environment.

• Minimum 7 years of experience in event logistics/experiential planning ideally in a corporate environment or event agency.
• Ability to multi-task & work flexibly under tight deadlines.
• At least 7 years of experience integrating events into marketing campaigns.
• Bachelor's Degree or equivalent experience
• Excellent communication skills in written and spoken English
• Demonstrated continuous career growth within an organization
• Ability to work successfully with minimal supervision
• Strong interpersonal skills effective in a team environment.

What sets this company apart:

Our client is a global leader that values uniqueness, interest, and untraditional approaches. They believe in working hard and fast while maintaining the quality and accuracy they're known for. This constant drive keeps them inventing and reinventing all the time. They aim to connect regional and global teams to create a strategic, data-driven approach that’s unified and delivers on company-wide priorities while still meeting individual business objectives.

What's next:

Ready to take your event management skills to the next level? Apply now!

Apply today by clicking on the link provided. We look forward to hearing from you!

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.:R22104739 Siti Aishah Binte Jamall Abd Nassir

Job Description: -

• Collaborate with banks to ensure the growth of the company's credit limits and maintain sufficient borrowing liquidity. Manage existing credit limits and determine the company's borrowing policies.
• Analyze macroeconomic conditions and potential industry growth rates, and assist the General Manager in setting the company's annual performance targets. Regularly review performance results and report to headquarters.
• Prepare and organize regular meetings for the company's board of directors, responsible for convening board members.
• Manage bad debts and overdue clients. Determine the provision for bad debts in accordance with company policies.
• Assist auditors in the annual financial statement audit process.
• Make management reports in Japanese to Japan headquarters.
• Coordinate employee relations, improve business processes and improve department daily operation efficiency.
• Other Adhoc tasks assigned by management and Japan headquarters.

Job Requirements: -

• Business-level communication skills in Japanese, including written (JLPT N1 or equivalent). The Japanese language is essential in communicating with Japanese customers and reporting to headquarters.
• Possess knowledge in finance to analyze interest rate market trends for fundraising and effectively manage asset-liability maturity matching.
• Have accounting-related knowledge to assist auditors in completing annual financial statement tasks.
• Have relevant experience in corporate performance management and annual planning, including company budget management.
• Experience in Japanese financial industry is a plus.

Established in 2001, Nanyang Institute of Management ("NIM") is a forward-looking premier education provider in the region. At NIM, we focus on "Nurturing Today for Tomorrow" with a student-centric culture that places learning needs above all else. We pride ourselves on the ability to offer an environment that is geared towards achieving academic and teaching excellence while nurturing our students as a whole.

We have an exciting career opportunity for the position of Student Recruitment Manager and invite talented individuals to join us in our mission.

Responsibilities:

• Collaborate with the team to drive marketing and business development strategies.
• Identify high-growth areas and expand brand identity in China and beyond.
• Recruit, train, and establish good working relations with agents for student recruitment.
• Establish partnerships with educational institutions and colleges, both locally and overseas.
• Participate in educational exhibitions, open houses, and roadshows for agents & student recruitment activites.
• Conduct pre-course counselling for prospective students and attend to enquiries.
• Collaborate closely with departmental stakeholders to support, implement, and execute student recruitment plans.
• Provide support for other assignments as directed by the HOD and President.

Requirements:

• Bachelor’s or master’s degree qualification in Business Administration or related field.
• 3 years of relevant working experience, preferably in an international private education setting.
• Ability to handle confidential information with discretion.
• Proficient in English and Chinese to liaise with stakeholders from diverse geographical locations.

Established in 2001, Nanyang Institute of Management ("NIM") is a forward-looking premier education provider in the region. At NIM, we focus on "Nurturing Today for Tomorrow" with a student-centric culture that places learning needs above all else. We pride ourselves on the ability to offer an environment that is geared towards achieving academic and teaching excellence while nurturing our students as a whole.

We have an exciting career opportunity for the position of Student Recruitment Assistant Manager and invite talented individuals to join us in our mission.

Responsibilities:

• Collaborate with the team to drive marketing and business development strategies.
• Identify high-growth areas and expand brand identity in China and beyond.
• Recruit, train, and establish good working relations with agents for student recruitment.
• Establish partnerships with educational institutions and colleges, both locally and overseas.
• Participate in educational exhibitions, open houses, and roadshows for agents & student recruitment activites.
• Conduct pre-course counselling for prospective students and attend to enquiries.
• Collaborate closely with departmental stakeholders to support, implement, and execute student recruitment plans.
• Provide support for other assignments as directed by the HOD and President.

Requirements:

• Bachelor’s or master’s degree qualification in Business Administration or related field.
• 3 years of relevant working experience, preferably in an international private education setting.
• Ability to handle confidential information with discretion.
• Proficient in English and Chinese to liaise with stakeholders from diverse geographical locations.

Branch Sales Managers

• Lead a Wealth Management/HNW Relationship Manager team. In this role, you'll drive sales, manage performance, and develop a high-performing team, while delivering exceptional service to clients.

What We’re Looking For:
8+ years of experience in Wealth Management
Proven leadership with a strong track record of hitting targets
Excellent communication and team development skills

(EA: 94C3609/ R21103354)

What’s the job?

The Sales Manager is responsible for all sales activities, corporate accounts and meetings align with the quarterly and annual sales and marketing strategy planning. SMART and savvy way to drive and achieve the hotels’ monthly and annual budget. Displaying a creative and growth mind-set to work towards a successful hotel sales strategy.

FINANCIAL RETURNS

· Promote the Holiday Inn Expressproducts and services using and suggestive selling techniques Holiday Inn Express

· Prepare and execute action plans which increase sales revenue

· Monitor and acquire market intelligence from competition set hotels.

· Refer international sales leads to Cluster Director of Sales & Marketing

· Aware of sales strategies and goals when selling to negotiate optimum room rate for the benefit of the hotels’ business

· Sell facts and UPs of the hotel with a view to optimizing opportunities for revenue growth

· Monitors existing business and share sales strategies during sales/revenue meetings to maximize opportunities

· Acquire new business opportunities for the hotel while maintaining and growing volume from existing corporate accounts

· Initiates and prepare business tenders, proposals and contracts upon reviewing with Cluster Director of Sales & Marketing

· Work collaboratively with Leadership team in the preparation and management of the Sales & Marketing budget yearly

· Review and assist in the preparation of the annual departmental operating budget

· Completing all sales training modules is mandatory

· Competent in hotel systems (ie. Concerto, Oasis, Merlin, IWOS)

· Closely monitor and control expenses in Sales, prior approval needs to be obtained from Cluster Director of Sales & Marketing

PEOPLE

· Manage key corporate accounts with professionalism and attaining to IHG Code of Conduct

· Sales trips and events when required to promote the hotel and increase potential business

· Maintain regular contact with the IHG hotels colleagues locally/other regions, Global Sales Directors/Managers and Key Account Directors/Managers

· Always maintaining a high service standards in the hotel through trainings and leading by example, competent with six leadership competencies

· Ensure all colleagues are aligned Brand Service behaviours and guidelines

· Closely connect with operations on a timely basis in regards to in-house, future and existing needs of guests

GUEST EXPERIENCE

· Promote the Hotel’s (and IHG generally) products and services

· Maintain a high level of product and service knowledge about all IHG Hotels in your region

· Service existing and new business through management of accounts

· Respond to guest complaints within 24hours and ensure corrective actions to resolve their issues / concerns with the support of Cluster Director of Sales & Marketing

· Develop and maintain a regular pattern of sales calls, meeting with principals of target markets

· Provides intel on market research and analysis

· Develops and maintains contact with business partners, meeting and convention planners, visitors/convention bureau, travel agents, airlines, corporate accounts, government departments, embassies and other producers closely aligned to hotel business

· Builds profile within local market place through attendance at appropriate networking events, recommended by Cluster Director of Sales & Marketing

· Entertain clients in quarterly appreciation events/ hotel events with a view to maximizing business opportunities

· Plan and conduct familiarization tours and site inspections on weekly basis

· Weekly office visits to corporate accounts, business partners and associations

· Collaboratively assisting in preparation of new products and services

· Consistently assisting the team in the evaluation of sales and marketing activities

· Analysing sales business mix and likely impact on hotel goals, calling out risk (if any)

RESPONSIBLE BUSINESS

· Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines

· Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures

· Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly

· Initiate actions to correct a hazardous situation and notify direct report of potential dangers

· Log security incidents and accidents in accordance with hotel requirements

· Positive mind-set of developing and carrying out action plans to be environmentally conscious by taking steps to reduce the hotel’s carbon footprints and sustainability efforts

· Understanding market intelligence and keeping up to-date on competition insights

· Acting responsibly at all times when working with hotel budget and sales expenses, seeking prior approval from Cluster Director of Sales & Marketing or General Manager

ACCOUNTABILITY

· Achieving a maximum of 25 sales activities weekly, sales visits, site inspection, account review and entertainment for bookers/guests

· Record weekly sales call report in Sales Cluster folder located in shared drive by end of each working week

· Uploading following week’s sales calendar in Sales Cluster folder located in shared drive every Monday

· Supporting Cluster Director of Sales and Marketing monthly to update relevant reports and presentation deck

· Responsible in updating sales targets and revenue in respective sales whiteboard

· Sales Managers and Senior Sales Managers will fulfil their role within the hotel reporting directly to the Cluster Director of Sales and Marketing with additional responsibilities and working relationships required with the hotel marketing team

· Collaborate with team members, line director and revenue lead to achieve monthly hotel’s budget and individual targets are achieved

· Contribute to the hotels’ food & beverage budget by promoting meeting room and public spaces within the hotel to corporate/business partners

· Support Reservation and Sales co-ordinator at all times

· Support team in updating the Account Management Grid (AMG) to ensure data is current and accurate, to be completed by 10th of the following month

· Prepare weekly revenue meeting deck

· Attend weekly sales and group meeting

· Approach Cluster Director of Sales & Marketing on new enquiries from corporate accounts, business partners and events companies

· Leverage and create LNR booking tool for locally contracted corporate account

· Maintain filing systems (manual and electronic) and management of data base

What we need from You?

· Degree/ Diploma in Hotel Management or Business Administration or equivalent

· 2 years’ reservations related experience including some supervisory training

· A positive and keen to learn attitude

· Always maintaining a high level of respect for team, colleagues and department heads

· Closely develop a right working attitude towards reporting managers and team members

· Drive to develop and grow to the next level

· Collaborative working attitude across all departments

· Must be proficient in written and spoken English and with good communication skills

Job Location : Orchard

Work timings : 5 days works week inclusive of weekends & P.H. ; 930-630pm & 1230-930pm

Benefits : Basic + AWS + VB

Duties and Responsibilities – Retail Manager

Sales Floor Operation, Staff Management and Customer Service

1. Manage day-to-day sales operations, develop and execute business plans to achieve sales growth and profit targets. Keep up-to-date on store information and product knowledge to sell and promote merchandise and services of the company employing a consistently high level of service.

2. Stationed on sales floor during store operation hours to lead and motivate sales staff and promoters to carry out their duties effectively and efficiently and to achieve sales, profit and stock targets; ensure that staff and promoters adhere to company policies, rules and regulations. Lead and motivate section’s staff to carry out their duties effectively and efficiently and to achieve profit and sales targets.

3. Ensure that sales area, fitting rooms, stock rooms, showcases and fixtures are always clean and tidy. Ensure also that merchandises on display are clean and neat and that sales staff and promoters observe safety procedures. Control and maintain procedures for fitting rooms.

4. Conduct On-The-Job training – coach staff on service etiquettes, selling techniques, merchandise knowledge, grooming standards and provide POS training. Check on staff and promoters’ performance and discipline. Ensure that all staff and promoters provide the highest level of service to customers; adhere to company policies, rules and regulations; behave according to business etiquette and standards set by the company; and that all staff and promoters are properly dressed and groomed.

5. Effective planning of monthly staff rosters for department manager’s approval; ensure optimal management of manpower strength.

6. Handle and resolve customers’ enquiries and complaints expeditiously. Develop regular customers, update and maintain their records, know them by their names and their shopping interests, research customers’ profiles and obtain their feedback. Maintain and update data bank of regular customers, ensure effective and systematic customer data resources system.

7. Check / approve return or exchange of goods; approval of credit vouchers.

Merchandising and Market Research

8. Plan and control open-to-buy budget through constant review of stock level, stock assortment, delivery schedule and identification of fast-selling and dead stocks and to achieve feedback through frequent consultation with retail advisors and staff.

9. Assist in the implementation of merchandising plans and strategies; to maximize sales and minimize losses through the management of staff, merchandise and space.

10. Assist in the enhancement of online store sales.

11. Forecast and analyze fashion and demand trends, recommend new merchandise mix and suppliers.

12. Assist the department manager in developing new merchandise concept and subsequent promotion and marketing of the product.

13. Plan effective and efficient sourcing and procurement systems, source and procure merchandise.

14. Assist in the negotiation with vendors / suppliers for most favorable terms and conditions and to plan major vendor programs in important growth areas. If necessary, co-ordinate and conduct business meetings with vendors / suppliers and prepare business correspondence.

15. Plan and organize merchandise purchase and delivery schedule from overseas buying trips.

16. Conduct market survey, research trade information and analysis on competitors’ stores; provide reports, feedback and recommendations.

Advertising & Promotions Events / Merchandise Presentation

17. Prepare and execute advertising and promotion plans, budgets and schedules; plan and execute effective merchandise zoning, layout and display working closely with Visual Display team and vendors to present merchandise in an exciting and interesting manner to portray the desired concept / theme.

18. Advice and feedback to department manager on display locations and fixtures to maximize visual impact; feedback on point of sale, publicity on the effectiveness of A&P programs.

19. Assist in supporting the use of digital marketing for better customer engagement and business growth for the physical store and online store.

Sales Budgets / Reports & Stock Inventory

20. Provide and analyze sales, profit and stock budgets/reports. Prepare sales budget and any other forms and reports required by the company.

21. Review purchases regularly and provide recommendations on appropriate actions to be taken, manage physical stock takes and regular stock checks. Ensure that all purchase orders, notices of price revisions, goods returns are duly completed and processed according to established procedures. Facilitate smooth movement of stocks to and from the sales floor. Effect shortage control audits.

Safety and Security

22. Ensure that staff and promoters observe safety and security procedures.

23. Report any shoplifting case to security personnel and to attend to the necessary follow-up action.

24. Any other job-related duties as and when assigned by the company.

Responsible for centralized control over the financial operations related to payment in regional marketing agencies.

Key responsibilities include:

1. Funds Management: Timely monitoring of account balances within the region, and allocating funds according to business needs.

2. Cost Payment Management: Responsible for processing cost payments by reviewing or verifying bills against contracts to ensure legality, compliance, accuracy, and promptness of payments.

3. Bank Reconciliation: Conduct monthly reconciliations of expense ledgers with bank statements and prepare bank deposit adjustment reports.

4. Tax Refund Supervision: Oversee the tax refund application process for branch offices within the jurisdiction, providing necessary documents as required by local authorities, verifying refund amounts, and managing the accounting process upon receipt.

5. Account Entry Review: Ensure monthly account entry reviews are completed on time and that entries are accurate. Responsible for filing accounting records within the cost department.

6. Asset Management: Manage assets through regular audits; handle the application, transfer, disposal, and clearance of fixed assets. Responsible for managing cash on hand.

7. Budget Preparation and Monitoring: Prepare and monitor the budget for centrally controlled marketing agencies, providing monthly updates on budget performance, and enforcing strict budget management.

Actuarial Pricing - Assistant Manager

JOB DESCRIPTION

• Pricing and portfolio monitoring for all lines of business, with a heavier focus on consumer lines.
• Work closely with marketing, claims and other departments on portfolio analysis.
• Mentoring junior members in the actuarial team.
• Manage VP/MS rating engine.
• Assist in other ad hoc actuarial tasks.

EDUCATION / PROFESSIONAL QUALIFICATION

• Graduate with a degree in Actuarial/Statistics/Mathematics.

EXPERIENCE

• At least 4 years’ experience in a non-life actuarial role.
• Prior experience in pricing, GLMs or Singapore market will be a strong advantage.
• Reserving knowledge is a plus.
• SAS or SQL experience is preferred.
• Self-motivated, independent and detail-oriented.

Are you passionate about advocating for customers and helping them achieve the highest levels of resilience? Are you calm under pressure and able to juggle many moving parts? Are you able to use data insights to look around corners, uncovering and mitigating threats to our customers’ experience? Can you act as a change agent, influencing support strategies, advocating for customers and challenging technical leaders? AWS Enterprise Support is hiring passionate, results-orientated, quality-driven Customer Health Manager who will proactively help Korea, ASEAN and ANZ customers and account teams achieve and maintain operational health.

As the Customer Health Manager, you will design and deliver programs locally that can scale to improve our customers operational health globally. You will bring together disparate information sets to form a holistic view of the customers health (including resiliency) and experience. You will establish “Customer Health Reviews“ where leaders can inspect aggregated customer health data and make informed decisions on where to prioritise AWS investment or perform technical deep dives. You will define and deliver against metrics and KPIs for continuous improvement, and act as a change agent.

You will own the problem resolution mechanism for Korea, ASEAN and ANZ, which provides visibility to AWS leadership about issues that have a negative impact for key customers. Through the prolem resolution mechanism you will facilitate complex technical problem management, as opposed to incident management. An "incident" is a currently impacting usage issue, or temporary service defect. "Complex technical problem management" is when a customer is unable to find a satisfactory solution working with support for a service issue, including where the issue becomes a subsequent loss of trust in the service.

The right candidate is passionate about executing and driving mission-critical programs. You will earn trust through high-quality, timely communications with stakeholders and customers of all levels. You will bring experience delivering global programs for operational/engineering organizations in large, multi-national, preferably tech, companies. Strong judgement and a demonstrated ability to influence without explicit authority are key to success.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top
of AWS services.

Key job responsibilities
* Building a single view of our customers operational health that allow leaders to make informed decisions on where to prioritise investment
* Establishing new mechanisms for inspecting customer health
* Advocating for customers internally and representing their voice
* Driving our most critical escalation process during service disruption
· Prioritize, manage and own emerging and developing key customer risks/issues from start to finish
· Drive down mean time to engagement and communication for all key customer issues
· Analyze data trends on key customer issues to identify potential issues
· Work closely with others to identify opportunities for improvement
* Providing crisp and timely communication on developing issues to relevant internal and external customers
* Working with key stakeholders across AWS to improve the customer experience and develop mechanisms that support operational excellence
· Convey complex problems in easy to digest terms for all stakeholders
· Collaborating with key stakeholders around documentation and processes regarding recurring issues
* Building a broad understanding of AWS architecture and service inter-dependencies
* Design, build, or collaborate on solutions using automation and self-repair rather than relying on human intervention
* Other duties as required by the organization, including occasional out of hours support

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic qualifications

• 7+ years of technical engineering experience
• 7+ years of design/implementation/operations/consulting with distributed applications experience

Preferred qualifications

• Experience in internal enterprise or external customer-facing environment as a technical lead
• Experience in a 24x7 operational services or support environment