There is currently an open position for an IT Helpdesk Analyst.

• The purpose is to handle emails, phone calls and provide remote assistance: IT helpdesk first-level support. To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.
• Call Center experience is advantageous
• Basic experience with IT troubleshooting
• Problem diagnostics via remote support tool and calls
• Familiar with office productivity tools such as O365
• Familiar with Ticketing System (ServiceNow, Jira)
• Experienced in using Active Directory (Azure, Microsoft)
• Strong communication skills and detailed work
• Proficient Customer Service
• Proficient email and verbal communication
• Qualification: Nitec or equivalent
• Experience: Min 2 years related experience.
• Able to provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

Welcome to JPMorgan Chase. Are you looking for an opportunity to develop your career as a Client Servicing Specialist within the Futures & Options space? You have found the right team.

As part of the Future Derivatives Clearing Operations team, you will be responsible for delivering client transactional support functions for the Futures & Options (F&O) business. You will help the firm grow its business in a responsible way by using your expertise in Derivative operations and servicing, anticipating new products in the market and using your expert judgement to solve real-world challenges that impact our company, customers and communities.

The primary functions will focus on day to day Client Service controls, supporting F&O clients. The F&O team provide comprehensive operational services to the businesses across the globe, for F&O products. The department is very fast moving, with ever increasing volumes. You will have ample opportunities to learn, increase knowledge, and take on more responsibility.

Job Responsibilities:

• Be the end to end owner of the F&O trade and support processes, coordinating all aspects of Operations Service delivery/training to the client

• Partner with client to understand business and service needs. Validate client requirements vs service offered and implement support processes

• Review Client specific quality MIS and key performance indicators (KPI), feedback to client and resolve issues.

• Responsible for managing and maintaining client BAU activity (mainly T and T+1 based)

• T+1 Client Exception Capture / Matching and trade input

Required Qualifications, Skills and Capabilities:

• Minimum 1 year of experience in Banking Operations / F&O Operations / Client Servicing within the financial services industry is required

• Ability to work under pressure with strict deadlines

• Bachelor’s degree or equivalent

Preferred qualifications, capabilities, and skills

• Prior experience with Alteryx and Macro is highly preferred

To apply for this position, please use the following URL:

https://ars2.equest.com/?response_id=b9fbd6c531a381d25c00ede17a2a5135

Responsibilities:

• Utilize data mining, analysis, and visualization techniques to generate insightful reports for business users
• Play a pivotal role in driving the adoption of Data Analytics within agency business units, providing valuable insights and guidance on the strategic implementation of data-driven practices.
• Utilize data analytics capabilities to drive the future business and technology vision, including areas like AI, machine learning, advanced analytics, etc.
• Document and present analytical solutions to ensure proper documentation and understanding

Requirements:

• Bachelor's degree in Business Analytics, Actuarial Science, Mathematics, Statistics, Engineering, Computer Science or any related discipline
• Hands-on experience with data analysis platforms or programming languages
• Proficiency in Python, PySpark, and SQL, with the ability to quickly learn and adapt to other analytics tools.
• Hands-on experience in data visualisation tools such as Power BI
• Excellent communication skills
• Fluency in both written and spoken Chinese and English
• Fast learner with strong analytical skills and a passion for data
• Prior experience in the insurance business is a big plus

We are looking for Cyber Security Analyst on a 12 months extendable contract basis.

As a Cyber Security Analyst, you will play a crucial role in ensuring the security and integrity of our organizations digital assets. Collaborating with a dynamic team, you will intake cybersecurity related requests from internal and external entities that require triage, remediation or escalation.

This position provides an opportunity for learning and growth in the ever-evolving field of cybersecurity. If you are passionate about safeguarding digital environments and eager to build a career in cybersecurity, we invite you to join our team.

Key Responsibilities:

• Answer incoming calls to assist with information security inquiries or issues.
• Document all interactions accurately for record-keeping and analysis.
• Follow established processes and guidelines to handle common issues.
• Collaborate with team members to resolve more complex problems or escalate as necessary.
• Monitor your assigned queues and work cases in an efficient and effective manner

Qualifications:

• Effective typing skills
• Familiarity with Cyber Security and Information Technology
• Strong problem-solving and critical thinking skills
• Effective communication and interpersonal skills

If you are interested in this position, please feel free to apply for this role.

Argyll Scott Singapore Pte Ltd

Responsibilities:

• Perform biochemistry, analytical and raw material of in-process and marketed products for lot release in accordance with quality standards and procedures
• Responsible for housekeeping duties in the lab. Perform Quality Tag Out for laboratory equipment such as freezer, water bath and etc.
• Support laboratory operations including but not limited to method transfer, equipment qualification, calibration, cleaning and maintenance, purchase and receipt of reagents and consumables, waste management, reagent and media preparation, critical reagent management and document management
• Review lot release data, identify testing discrepancies and participate in laboratory investigations
• Participate in inspection and ensure that the laboratory and documents are in a constant state of regulatory compliance and inspection readiness
• To assist in writing SOP documents, change plan or change records (document revisions) supporting continuous improvement of test procedures and assay sheet design
• To carry out completion and review of GMP Documentation of data sheets or LIMS software
• To carry out QC sample receipt, assay and release procedures
• Support Audit preparation and any audit related activity
• Reading and understanding the test procedure and the requirements per USP, JP and EP
• Required to work 12h rotating shift (Day/Night)

About You:

• Bachelor of Science majoring in Chemistry, Biochemistry or related scientific degree
• At least 1-3 years relevant experience depending on qualification, preferably in the bio-pharmaceutical / Pharmaceutical industry
• Good working knowledge of cGMP and regulatory requirements related to Quality is preferred
• Problem-solving and troubleshooting skills
• Highly motivated and independent
• Possess good interpersonal and communication skills
• Knowledge of cGLP / cGMP, FDA, EMA and ICH guidance's and industry standards for analytical development and characterization

Job Type: Contract

Contract length: 12 months. Option to extend/convert subject to performance review.

Data Analyst Manager, R&D Project

Reports to: Head of R&D in Singapore

Overall Job Objectives

This position is responsible for tracking and managing WW R&D projects to ensure they are running efficiently in order to maintain the organsiation’s leadership in packaging technologies. Key roles include managing master database, monitoring projects development status, and generating monthly progress reports.

Core Roles and Responsibilities

• Manage R&D program database. Enter new projects, update projects in progress, and remove from database once completed.
• Lead monthly project status meetings to collect the updated status on all projects run by R&D.
• Summarize R&D key metrics such as schedule, expense, etc. and submit a monthly report to Head of ATSH R&D for review.
• Improve reports and analysis upon request from R&D executives.
• Work with Head of ATSH R&D to implement better project management flow in the company.

Job Specifications

• Bachelor/Master’s Degree in Engineering
• 5+ years of working experience in semiconductor packaging industry
• Proficient with MS Office (Excel, Powerpoint). Familiarity with SAP, PLM preferred.
• Sufficient familiarity with semiconductor packaging
• Understanding of multinational culture and interpersonal skills to work with R&D teams located in Asia (Korea, Japan, others)

Interested applicants, please kindly email your update resume to [email protected]. We regret to inform that only shortlisted candidates will be notified.

Optimum Solutions (Registration Number: 199700895N) is Singapore's leading Information Technology , Consulting and Professional Services company with Competence in Digital Transformation, Automation, Robotics, Cloud, Big Data, Analytics and Emerging technologies projects. Optimum has been successfully delivering IT projects since 1997 and has been a key IT service provider to clients delivering Software Design, Development, Engineering and IT Transformation Projects.

Role : Operational IT Support Analyst

• 3 years of relevant experience
• Tracking of eMemo/Contract activities - must
• Staff Onboarding / Off-boarding process
• Track Incident and Problem ticket.
• Raise a case with Supplier and follow-up for tech support
• Raise a Remedy request for control-m changes
• Write new Standard Operating Procedure (SOP) and knowledge document and review the existing support document.
• Track the invoices and payment
• Liaise with procurement for vendor contract renewal
• Communicate with business for Disaster Recovery (DR) activity
• Track CAPEX and OPEX (Capital & Operational Expenditure)
• Setup of meetings, capture minutes, follow ups with teams as required
• Locatipn: 396, Alexandra Road, Singapore
• All other semi-technical tasks that can be performed within Service Recovery to support the Service Recovery team.

Responsibilities:

• Provision in Microsoft Office, knowing how to use Microsoft Excel to tabulate data for data analysis, reporting, Powerpoint to compile and generate slides for presentation.
• Able to multitask without compromising of work quality ie. Multiple onboarding / offboarding on the same day.
• Preferably having experience working in Financial Industry, with prior knowledge of how Financial Institution works.
• Must have overall 3 years experience.

Domain : Banking

There is currently an open position for an IT Helpdesk Analyst.

• The purpose is to handle emails, phone calls and provide remote assistance: IT helpdesk first-level support. To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.
• Call Center experience is advantageous
• Basic experience with IT troubleshooting
• Problem diagnostics via remote support tool and calls
• Familiar with office productivity tools such as O365
• Familiar with Ticketing System (ServiceNow, Jira)
• Experienced in using Active Directory (Azure, Microsoft)
• Strong communication skills and detailed work
• Proficient Customer Service
• Proficient email and verbal communication
• Qualification: Nitec or equivalent
• Experience: Min 2 years related experience.
• Able to provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

Our client is a global manufacturer. Due to business needs, they are now recruiting a Business Process Analyst to be part of their Business Improvement team for ongoing transformation projects. They are located in the North Area - easily accessible.

Responsibility of Business Process Analyst:

• Evaluates business systems and workflows, conducting a thorough process analysis of current and future Finance & Manufacturing systems/processes.
• Mapping existing processes and suggesting new/improved processes, aligning with the department’s strategic directives and operational guidelines.
• Collaborates with various departmental business process owners to assess current systems and processes, identifying areas for automation and integration to enhance overall operational efficiency and reduce costs.
• Collects and documents requirements, encompassing business processes and needs, and translates them into detailed functional specifications.
• Provides support for ad-hoc projects and initiatives as required.

Requirements:

• Diploma in any discipline
• Min 3 years of system improvement process experience
• Proficiency in Microsoft Office
• Experience in manufacturing industry is a bonus

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R2198636 (Oh Puey Xin)

About the client:

Our client is a reputed organization

Responsibilities:

• Functional Business Analyst who can double up as PM for projects under Retail Customer Assisted Channels.
• Perform Capability Assessment, Analyse, Define and document the “To-Be” operational capabilities in line with the strategic direction.
• Identify and document the opportunity for Digital Servicing, Productivity improvements using Lean principles/straight through processing and Data Driven Actionable Insights
• Collaborate with BU Specialists to elicit and review business requirements.
• Responsible to analyse and define detailed functional and non-functional requirements based on business requirements.
• Identify value based & outcome driven requirements and manage risks through prioritization.
• Write business functional release notes and contribute to deployment plan.
• Clarify test findings escalated by Test Manager and classify the findings accordingly (either as a defect or change request)
• Work hand in hand with Business Project Managers and Technical Delivery Managers to manage stakeholders and relationships.
• Manage the overall Programme risk profile, track risk/issue aging, work-through escalations, change governance and related issues. Implement the risk mitigation / issue resolution plans.

Requirements:

• Bachelor’s degree in engineering/ business/ finance or equivalent
• Minimum 10 years of relevant experience in Retail Banking Operations/Contact Centre
• Strong quantitative, analytical, problem solving and process design skills that can translate analysis into solutions that meet business objectives.
• Broad understanding of technology and operational processes across functions – Deposits, Loans, Wealth Management.
• Familiar with change management processes and project management fundamentals
• Well versed in Digital Servicing Transformation, Customer Journey Mapping, Value Stream Mapping
• Retail product knowledge e.g. CASA, Loans (Secured/Unsecured), Wealth & Investment.
• Nice to have: Knowledge of Enterprise Workflow Management System; Lean/Six Sigma process re-engineering skills; Getting actionable insights using data

Interested candidates, who wish to apply for the above position, please send in your resume to [email protected]

We regret to inform that only shortlisted candidates will be contacted

PERSOLKELLY Singapore Pte LtdEA License No. 01C4394 EA Reg No: R1551772 (Kankanala Lakshmi Prasanna)

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By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its local and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an emailto let us know. Please feel free to contact us if you have any queries.

All parties involved in any form of workforce engagement are to strictly adhere to prevailing regulations and laws that govern local fair employment practices, and to invest reasonable efforts in building a strong Singaporean core workforce, recruit and select candidates based on merit and prohibit discrimination based on age, race, gender, religion, marital status and family responsibility or disability. For more information, please refer to MOM and TAFEP websites.

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Main Responsibilities:

• To prioritize and perform the various testing/analysis in timely manner, in order to support the business requirements.
• Analysis of bulk product, in-process, raw material or environmental samples according to Standard Operating Procedures and Test Methods.
• Documentation of results in accordance with current Good Manufacturing Practices (cGMP).
• Problem solving of analytical methods as well as troubleshooting of equipment. Involvement in method transfers and validation.
• Involved in equipment qualification and technical selection of QC equipment and/or standards and reagents.
• Assay trend analysis, document revision and update.
• General lab support including housekeeping, equipment maintenance, inventory of supplies, lab supplies ordering, management of glass wares, autoclaving etc.
• Any other duties as assigned by your Supervisor/Manager.

Job Requirements

• Degree/Diploma in a relevant Chemistry, Science field or Equivalent.
• Relevant work experience preferably with Lab experience in a biotech or medically related field.
• Good understanding of HPLC and Empower software.
• Well versed in cGMP regulations.
• May require working on 12 hours shift.

Interested candidates please send in your resume to [email protected]

Attn : Wendy Khoo Hui Wen (R1761665)

Recruit Express Pte Ltd, EA License No.: 99C4599

Our Client is a SGX Listed company in Hospitality industry. Due to business needs, they are now recruiting a Corporate Development Analyst to be part of their Corporate Development team for ongoing transformation projects. They are located in the West Area - easily accessible.

Roles and Responsibilities of Corporate Development Analyst:

• Create financial models, conduct feasibility assessments, perform valuation analyses, and scenario planning to support decision-making processes.
• Support transactional activities including due diligence, negotiations, and deal structuring.
• Aid in the preparation of recommendations, studies, and presentations for senior management.
• Oversee strategic initiatives from project inception to completion.
• Foster relationships with internal stakeholders and external partners such as financial, tax, real estate, and legal advisors.
• Assist in various ad-hoc tasks related to the coordination of Corporate Development functions.

Requirements:

• Degree in Business, Finance, Real Estate, or a related field
• Minimum of 2 years' relevant experience in similar industry
• Experience in hospitality/real estate industry

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

• EA License No: 19C9682
• EA Personnel No: R2198636
• EA Personnel Name: Oh Puey Xin

Our client is an investment firm focusing on renewable energy within Asia. They are currently looking for an Investment Analyst to join their team to build and drive a large portfolio of projects in Asia.

You will be responsible for:

• Supporting and potentially becoming a lead in transaction management with external partners from contracting to exit.
• Support asset/portfolio management activities t
• Updating the model and communicating with the investors with monthly reports.
• Maintain and update financial models (including acquisition, portfolio model, and resale model) and its day-to-day operations.
• Source deals from developers/partners across target markets.
• Create and maintain pitchdecks for fund raising needs or LP investors communication purposes.
• Prepare investment memos and financial models including due diligence checks.

Requirements:

• Bachelor’s Degree in Finance, Economics, or Business
• At least 1 year of experience in Investments/ Renewables
• Proficiency in Microsoft Excel
• Excellent communication skills
• Ability to work independently and is a team player

Interested candidates may reach out to Jacqueline at [email protected] for a confidential chat!

Salary: up to $3700 + 300 allowance

Duration: 1 year contract

Working Days & Hours: Mon-Fri Office Hours

Location: Tuas (pickup at Jurong East)

Job Description:

• Work alongside experienced QC professionals in the same team
• Work on one of the largest project for the QC field
• To prioritise and perform various testing /analysis in a timely manner, in order to support the business requirements
• Analysis of Bulk product, in-process, raw material or environmental samples according to Standard Operating Procedures and Test Methods.
• Documentation of results in accordance with current Good Manufacturing Practices (cGMP)
• Problem solving of analytical methods as well as troubleshooting of equipment
• Involvement in method transfers and validation
• Involved in equipment qualification and technical selection of QC equipment and/or standards and reagents.
• Assay trend analysis, document revision and update
• General lab support including housekeeping, equipment maintenance, inventory of supplies, lab supplies ordering, management of glass wares,autoclaving etc
• Any other duties as assigned by your Supervisor/Manager

Job Requirements: Min Diploma/Degree in Life Sciences w min internship experience in HPLC and GC in Pharmaceutical industry

Interested candidates, please submit your resume to: [email protected]

Ally Audrey Lok Xin Woon

Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License: R21102307

[email protected]

Job description (In Detail):

Responsibilities:

• Build and support applications in finance and tax domain, including tax compliance, tax audit and dispute, transfer pricing, tax reclaims, etc.
• Support Business Lead or Product Owner to facilitate and elicit requirements from business stakeholders for the purpose of producing Business Requirements Document (BRD) or User Stories.
• Participate in discussions, analyze and conceptualize IT solutions that meet business requirements.
• Prepare Functional Specifications Document (FSD) during project execution phase, along with delivery of Requirements Traceability Matrix (RTM).
• Validate IT solutions with engineering and architecture teams, and ensure specifications are properly understood by rest of project delivery team.
• Present IT solution to business and IT stakeholders to explain how the solution addresses their business requirements.
• Support project team during the execution phase of the project for any queries pertaining to the FSD or BRD or User Stories. Re-engage business SMEs to revise requirements and/or for the acceptance of alternative solutions, due to design or implementation constraints encountered where necessary.
• Support Quality Assurance team to define the test strategy and approach and provide clarifications to queries during the testing phase, to both the Quality Assurance team and Business Testers during testing phases.
• Prepare training plans and user manuals, and conduct trainings to users before system launch and provide close support to system users in the adoption of the new system.
• Build simple automation solution for business users using MS Excel, O365 suites, Appian, etc.
• With strong collaborative mind-set, the candidate is expected to work across facets of the business across Front, Middle, and Back Office, the extended Technology team as well as industry peers and partners.

Requirements:

• Bachelor Degree in Information Technology, Computer Science or equivalent.
• 2 to 7 years of relevant experience in technology business analysis or software development, familiar with business applications in investment/banking industries.
• Excellent inter-personal and communication skills, with strong ability to manage and align expectations of senior level business stakeholders across different business units to accept solutions proposed by project team.
• Possess strong analytical, critical thinking, and problem-solving skills.
• A team player who has growth mindset and confident to work independently.
• Experience in the documentation of BRD, FSD, use cases, visual modeling and business processes.
• Experience with ETL process, SQL and automation technology
• Experience in project management and Agile methodology skills with strong delivery mindset.
• Good understanding of tax and finance business domain.
• Good understanding of financial application, workflow, UI/UX, database design and software engineering best practices.

Please refer to U3’s Privacy Notice for Job Applicants/Seekers at https://u3infotech.com/privacy-notice-job-applicants/. When you apply, you voluntarily consent to the collection, use and disclosure of your personal data for recruitment/employment and related purposes.

Job Description & Requirement :

Bachelor Degree in Information Technology, Computer Science or equivalent.

· 2 to 7 years of relevant experience in technology business analysis or software development, familiar with business applications in investment/banking industries.

· Excellent inter-personal and communication skills, with strong ability to manage and align expectations of senior level business stakeholders across different business units to accept solutions proposed by project team.

· Possess strong analytical, critical thinking, and problem-solving skills.

· A team player who has growth mindset and confident to work independently.

· Experience in the documentation of BRD, FSD, use cases, visual modeling and business processes.

· Experience with ETL process, SQL and automation technology

· Experience in project management and Agile methodology skills with strong delivery mindset.

· Good understanding of tax and finance business domain.

· Good understanding of financial application, workflow, UI/UX, database design and software engineering best practices.

· Build and support applications in finance and tax domain, including tax compliance, tax audit and dispute, transfer pricing, tax reclaims, etc.

· Support Business Lead or Product Owner to facilitate and elicit requirements from business stakeholders for the purpose of producing Business Requirements Document (BRD) or User Stories.

· Participate in discussions, analyze and conceptualize IT solutions that meet business requirements.

· Prepare Functional Specifications Document (FSD) during project execution phase, along with delivery of Requirements Traceability Matrix (RTM).

· Validate IT solutions with engineering and architecture teams, and ensure specifications are properly understood by rest of project delivery team.

· Present IT solution to business and IT stakeholders to explain how the solution addresses their business requirements.

· Support project team during the execution phase of the project for any queries pertaining to the FSD or BRD or User Stories. Re-engage business SMEs to revise requirements and/or for the acceptance of alternative solutions, due to design or implementation constraints encountered where necessary.

· Support Quality Assurance team to define the test strategy and approach and provide clarifications to queries during the testing phase, to both the Quality Assurance team and Business Testers during testing phases.

· Prepare training plans and user manuals, and conduct trainings to users before system launch and provide close support to system users in the adoption of the new system.

· Build simple automation solution for business users using MS Excel, O365 suites, Appian, etc.

· With strong collaborative mind-set, the candidate is expected to work across facets of the business across Front, Middle, and Back Office, the extended Technology team as well as industry peers and partners.

Please refer to U3’s Privacy Notice for Job Applicants/Seekers at https://u3infotech.com/privacy-notice-job-applicants/. When you apply, you voluntarily consent to the collection, use and disclosure of your personal data for recruitment/employment and related purposes.

Responsibilities: Corporate Actions

· Strong experience across all types of corporate action events especially, Voluntary corporate actions events like Rights subscription, Dutch Auction, Buy Back, Tender etc for Wealth Management customers.

· Should be able to identify, organize, prioritize, and supervise transaction volumes, workloads and forecast/deploy staffing resources as required

· Ensure information pertaining to mandatory and voluntary corporate actions received from various sources (Securities Depositories / Transfer Agents / Sub-custodians) are accurately interpreted

· Good understanding on Reorg events and able to handle reorg reports and process them in timely manner

· Tracking corporate action notifications on mandatory / voluntary/ choice events received from various sources like swift, email, pdf etc. and keeping the internal system up to date

· Extracting critical information from event details received from electronic/non-electronic formats and gathering it accurately into the Internal systems

· Manage the election process of voluntary corporate action events by collating the elections provided by the client and compiling the instructions to be sent to the agents / custodian and confirm receipt of the same.

· Ensure and maintain accuracy and timeliness in processing end to end corporate action event

· The candidates should be able to manage huge volumes and escalate any issues at right time to management/onshore team

· Ability to identify any exceptions arising out of daily BAU and accordingly provide timely resolutions by highlighting it to the onshore team. Updating the SOP document with the necessary changes post approval from the onshore Team.

· Maintain quality, accuracy & Turnaround time (TAT) as per Service Level Agreement (SLA)

· Adherence to overall Service Delivery Requirements

· identifying and pursuing opportunities to improve processing efficiency and / or reduce risk

Technical Skills

· Strong Corporate action knowledge and knowledge of APAC market is a plus

• Good leadership skills necessary for assisting with the management of staff to ensure day to day efficiency and control of corporate actions processing
• Demonstrated ability to work under considerable pressure, which is due to stringent processing deadlines, unexpected volumes (emails/ events), and risk of significant financial loss related to processing errors.

· Comfortable dealing with multiple stakeholders and complex situations

· Proficient in MS Office Applications

· Analytical thinker with problem solving skills

· Excellent Communication Skills (Spoken & Written)

Key Responsibilities:

• Support HOD and Sections Lead to understand business requirement and translate the data into useful information for analytic purposes
• Build operational database and translate to business requirements
• Collaborate with different Sections, gather and translate data to identify trends for problem solve and actionable insights for the department
• Understand the business requirements and translate data effectively and into meaningful information
• Harmonize, organize, and prepare data as per analysis requirements
• Maintain data integrity standards, and appropriate use for business analysis
• Generate ad hoc reports for the team as requested
• Support strategic initiatives by performing market and competitive intelligence analyses, providing valuable insights to drive business strategies
• Develop well-researched and concise business studies reports, presenting complex information in an understandable format
• Manage companywide management reporting requirement and deliver reports timely to the management team and business units
• Maintain share folder and share point update for the department
• Other ad-hoc task as assigned by the direct superior

Required Qualifications

• Diploma or Bachelor’s degree in any discipline (experience in business analytics or related field an added advantage)
• Min 3-5 years of working experiences, exposure in EPCI or Construction is preferred
• Excellence excel skills, with data organizer and basic analysis
• Experience in working with a fast pace environment with large datasets
• Effective communication, collaboration and presentation skills
• General administrative knowledge

Software Skills:
Advance user in Microsoft 365, excel, word, power point, and if possible power BI.

Job Title: System Analyst

Project: Multiple

Key Skills: Right attitude, Versatile, Resourceful , Independent Worker, Good Communication

Job Objectives

Application Development & Support – Application Development

Application Development is responsible for the development, modification, maintenance, and support of all applications for the firm, including both internal and external products.

The Application Development focus specializes in planning, designing, and developing software systems (e.g., middleware, legacy, mainframe) and applications. Developers design, code, test, debug, and document program requirements, working with architects, product managers, and end-users in the development and enhancement of applications.

Key Responsibilities

To support multiple ongoing and upcoming large projects

To support the team’s suite of applications including

• Enterprise contact centre systems (IVR, CTI, Chat, customized modules)
• Outbound dialling systems
• Email and SMS notification
• IBM MQ, Tomcat and JBoss

Key Requirements

· Academically qualified in IT related domain – Computer Science/Info Communications/System Analysis/similar

· Sound knowledge of UC applications design/development/testing and support area

· Managed and/or developed applications that leverage Avaya’s appliances for use by Contact Centre

· Relevant experience more than 6 years

At least 10 years of hands-on implementation and application support experience in Avaya Experience Portal, Avaya Proactive Outreach Manager.

Knowledge on Tetherfi Products will be added advantage

Experience in working with the following technical platforms / programming languages - Linux, Shell Scripting, SQL Server

Implementation experience in Avaya Contact Centre Products is a MUST.

Independent, proactive and self-starter with excellent interpersonal and communication skills.

Strong analytical and good problem-solving skills.

Ability to work in a fast-paced and team-oriented environment.

Must be a team player

Analyst programmer is responsible for the development, modification, maintenance, and support of all applications for the firm, including both internal and external products.

The Application Development focus specializes in planning, designing, and developing software systems (e.g., middleware, legacy, mainframe) and applications.

Developers design, code, test, debug, and document program requirements, working with architects, product managers, and end-users in the development and enhancement of applications.

Requirements

• Academically qualified in IT related domain – Computer Science/Info Communications/System Analysis/similar
• Sound knowledge of UC applications design/development/testing and support area
• Managed and/or developed applications that leverage Avaya’s appliances for use by Contact Centre
• Relevant experience more than 6years
• At least 10 years of hands-on implementation and application support experience in Avaya Experience Portal, Avaya Proactive Outreach Manager.
• Knowledge on Tetherfi Products will be added advantage
• Experience in working with the following technical platforms / programming languages - Linux, Shell Scripting, SQL Server
• Implementation experience in Avaya Contact Centre Products is a MUST.

To apply online please use the apply function, alternatively you may contact Amrita at [email protected] (EA: 94C3609 /R1440037

We are looking to fill the position of Account Officer is to manage a company’s financial records, though an organization’s size and specific industry may affect their general duties and responsibilities. Daily tasks include:

• Creating and processing invoices
• Cross-checking invoices with payments and expenses to ensure accuracy
• Managing a company’s accounts payable and receivable
• Sending bills and invoices to clients
• Tracking organization expenses
• Processing refunds
• Working with collection agencies on overdue payments
• Communicating with clients regarding billing and payments
• Submission of Quarterly GST
• To do monthly management accounts closing
• To annually liaise with external party for tax submission.

Job Objectives

· The Bank is looking for an experienced Production Support to join its support team

· To provide proactive, timely, effective and efficient support to the business users

· To perform production support activities which involve assignment of issues and issue analysis and resolution within the specified SLAs

· To own issues and projects, and work with the various teams to develop solutions for the users

· To collaborate with business partners, third party vendors, and technology teams to facilitate the support process and work toward timely and effective issue resolution

Key Responsibilities

· The Production Support person is responsible for managing the Enterprise Data Management for the Bank’s application including web GUI, SQL database and Tectia SFTP batch scripts.

· Work in the Production support team; Provide front-line support for incoming issues to ensure timely and effective resolution of user issues, queries and projects

· Adopt standard Incident and Problem Management workflow and processes, i.e. timely ticket, defect and incident loggings, proper change management process, and quality issue/impact emails

· Actively manage all incidents and issues to proper closure – escalate issues as appropriate to necessary teams and management

· Analyse, document and track all actions taken throughout the lifecycle of the issue including decisions made, successful and unsuccessful actions taken, and final steps executed for resolution. Evaluate documented resolutions, analyse trends, and make recommendations to prevent future occurrences of similar issues

· Participate and collaborate with the development team in requirements gathering, clarification, and analyse impacts on issue or users requirements

· Assist the application development team as needed by validating fixes or enhancement to ensure problems have been adequately resolved

· Embrace standard Change Control Management practices, procedures and guidelines for application releases

· Engage vendor to provide solutions for the stability and sustainability of the production environment.

· Participate in annual DR/BCM activities or infrastructure related upgrade

· Utilize software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution

Key Requirements

· Knowledge in HIS Markit EDM solution, MS SQL database, Windows/Tectia scripts, control-m job scheduling

· Degree in Computer Science / Engineering or related disciplines

· 2-5 years of hands-on application management experience, preferably in the Asset Management business

· Strong skills in Windows batch, Tectia scripting, MS SQL Database, BMC Control-M Scheduler

· Good team player, Independent , proactive and self-starter with excellent interpersonal and communication skills

Good to have:

· Basic understanding of the front to back of Asset Management operations

· Experience working in an ITIL-driven environment, and working knowledge of ITIL principles

Job description (In Detail):

Responsibilities:

• Build and support applications in finance and tax domain, including tax compliance, tax audit and dispute, transfer pricing, tax reclaims, etc.
• Support Business Lead or Product Owner to facilitate and elicit requirements from business stakeholders for the purpose of producing Business Requirements Document (BRD) or User Stories.
• Participate in discussions, analyze and conceptualize IT solutions that meet business requirements.
• Prepare Functional Specifications Document (FSD) during project execution phase, along with delivery of Requirements Traceability Matrix (RTM).
• Validate IT solutions with engineering and architecture teams, and ensure specifications are properly understood by rest of project delivery team.
• Present IT solution to business and IT stakeholders to explain how the solution addresses their business requirements.
• Support project team during the execution phase of the project for any queries pertaining to the FSD or BRD or User Stories. Re-engage business SMEs to revise requirements and/or for the acceptance of alternative solutions, due to design or implementation constraints encountered where necessary.
• Support Quality Assurance team to define the test strategy and approach and provide clarifications to queries during the testing phase, to both the Quality Assurance team and Business Testers during testing phases.
• Prepare training plans and user manuals, and conduct trainings to users before system launch and provide close support to system users in the adoption of the new system.
• Build simple automation solution for business users using MS Excel, O365 suites, Appian, etc.
• With strong collaborative mind-set, the candidate is expected to work across facets of the business across Front, Middle, and Back Office, the extended Technology team as well as industry peers and partners.

Requirements:

• Bachelor Degree in Information Technology, Computer Science or equivalent.
• 2 to 7 years of relevant experience in technology business analysis or software development, familiar with business applications in investment/banking industries.
• Excellent inter-personal and communication skills, with strong ability to manage and align expectations of senior level business stakeholders across different business units to accept solutions proposed by project team.
• Possess strong analytical, critical thinking, and problem-solving skills.
• A team player who has growth mindset and confident to work independently.
• Experience in the documentation of BRD, FSD, use cases, visual modeling and business processes.
• Experience with ETL process, SQL and automation technology
• Experience in project management and Agile methodology skills with strong delivery mindset.
• Good understanding of tax and finance business domain.
• Good understanding of financial application, workflow, UI/UX, database design and software engineering best practices.

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Role : Process Assurance Analyst

Job Level: Preferably 3 to 5 years of relevant experience (L2)

JOB DESCRIPTION:

Key Skills:

IT Risk Management, Project Management & Business Process Design

Job Objectives

The Team is supporting bank’s Project, Development and Service Delivery teams to ensure process compliance to System Development Methodology (SDM) process.

The team acts as a quality gate for SDM major milestones to ensure entry & exit criteria are met and is responsible to review the quality of the artefacts such as functional & design specification, testing documents and others project deliverables.

The successful candidate will be working with Project and Technical Delivery managers to ensure high quality of deliverables.

Key Responsibilities

• Establish controls and compliance checks on SDM processes

• Design, formulate and enforce governance & compliance process improvement.

• Conduct quality gate review for SDM major milestones (analysis, design, build, test and deployment)

• Perform walkthroughs and interviews with project and application delivery managers to drive process adherence

• Report findings and provide consulting support in ensuring compliances with procedures

• Aside from day-to-day duties, there will be requirements to undertake other responsibilities such as management reporting & other centrally driven project initiatives as needed

Key Requirements

• Degree in computer science/engineering or related disciplines

• At least 3 to 5 years of relevant experience in IT process compliance audit, Project Management and Business Process Design

• Excellent written and verbal communication, interpersonal, organization and analytical skills a MUST

• Strong working experience with MS Office (Word, Excel, PowerPoint), MS Visio, MS Project and SharePoint

• Prior experience in IT risk management and security will be added advantage

The role is a Data Business Anlayst role to support the TRUST platform. TRUST is a data sharing and analytics platform that supports the secure use of research and real-world datasets to enable health research data analytics, to improve health outcomes for Singapore and support data-driven innovation

Responsibilities:

Guiding data analytics users

• Serve as the key point of contact for users/researchers, to understand, advise and guide them on their data requests for specific data sets to address the research questions.
• Understand and review the data available for research i.e. the data sources, the codes and standards applied to each data element (clinical, research or administrative data).
• Work closely with Policy and Data Management teams to ensure that the suitable data sets are selected, regulatory compliance are met and requests are permissible.
• Lead in review of data requests, working closely with the Data Access Committee and provide valuable information to the committee regarding data requests and assure that data releases are aligned with institutional policies, regulatory compliance and data governance.

Leading and Improving Accessibility of Data for Analytics

• Curate and maintain data catalogue to facilitate users’ analytics work.
• Support business analysts interfacing with users in proposing relevant data for their research needs
• Work closely with the Data Management unit to investigate, document and remediate data quality issues (i.e. broken ETL (extract, transform and load) processes, data inconsistency between source systems or the lack of data dictionary standards)
• Work closely with Technical and Planning units to support the collation of business and clinical requirements from users to recommend the development/enhancement of appropriate data analytics solutions; which includes the development of the Next-Generation catalogue.
• Participate in workgroup and committees to lead, drive and support data analytics initiatives

Requirements:

• Candidate must possess at least a tertiary education in a quantitative discipline: e.g. Business Analytics, Economics, Statistics/Biostatistics, Mathematics, Operations Research, Health Informatics.
• At least 4 years of working experience in the IT, Government or Healthcare sector
• Comfortable with large volume of data; and proven experience in data management or data analytics.
• Some knowledge of coding languages (SQL, R, Python).
• Strong problem-solving skills, proactive, flexible and has an excellent working attitude.
• Good oral and written communication skills with ability to communicate ideas succinctly.
• Good understanding of and experience in the healthcare sector and data will be a huge added advantage.

Please click "Apply Now" should you be interested to proceed with the job application.

Morgan McKinley Pte Ltd

EA Licence No: 11C5502

Registration No: R22109486

EAP Name: YU CIET XIA