Roles & Responsibilities

Job Description:

-To proactively research on the internet, industry directories, newspaper, personal contacts to obtain potential client leads to follow up with cold calling, electronic emails, and appointment setting, attending major targeted events where potential clients are attending/exhibiting.

-To ensure new client revenue growth, growing revenue with current client, upsell additional business products/services.

- To drive profit by selling products/service types with the agreed minimum targeted gross profit margins.

- To sell new products/services in accordance with the Company strategy and direction.

- To act with integrity to help create a delighted customer experience and develop the Company’s recognition.

- To manage and update the inventory system and perform regular inventory checks.

- To work with operations team to manage the flow of goods or services to clients.

- To prepare and deliver appropriate presentations on products/services and coordinate with the Service Team to ensure the availability of stock for sales and demonstrations.

- To issue quotations, purchase orders and invoices to clients and prepare meeting minutes. To organize documents and paperwork and maintain a proper filing system.

- Five-day work week, Medical & Dental insurance.

- A fast-growing company

-Any other duties as assigned by the management.

Primary Objectives of Position:

Ensure products are in compliance with regulatory requirements and provide technical support to stakeholders pertaining to regulatory affairs.

Major Responsibilities:

1. Monitor, update and maintain global food additives / flavouring related legislatons and regulatory requirements.
2. Maintain & support and liaise with certification bodies in the renewal and new applications of products or raw materials religious certifications such as Halal & Kosher Certificates.
3. Provide assistance regulatory compliance audit actitivites.
4. Provide technical support pertaining to regulatory affairs:

• Advise internal stakeholders on the compliance and suitability in accordance with food / additive/ flavouring legislations on day-to-day enquiries/ new projects
• Analyse and update the suitability of new ingredients introduced for projects.
• Manage and provide support to internal/ external stakeholders on products’ technical enquiries/questionnaires/ forms through online portal or emails.
• Administer the provision of products’ declarations and questionnaires in accordance with company policies and best practices.

Required Skills:

• Degree/Diploma in Food Science / Food Technology, Chemistry or equivalent
• Meticulous, detailed and organized
• Well verse in Microsoft environment (MS Office – Word, Excel, PowerPoint, 365 etc.)
• Good understanding of the global framework of Food Laws & Regulations
• Good communication and coordination skills with high attention to details
• Analytical and abreast of new policy changes pertaining to regulatory affairs
• Basic understanding of halal / kosher requirements
• Demonstrated commitment and understanding of food safety and quality principles

Other information:

- Working days is from Monday to Friday, 8:30am - 5:30pm

- Frequent transport services from/to Lakeside MRT and Office

Role Summary

You will play a crucial role in enhancing the online presence and engagement of the hotel through strategic social media marketing efforts. This role involves creating and curating compelling content, managing social media platforms, and fostering meaningful connections with the hotel's audience to drive brand awareness and customer loyalty.

Job Responsibilities:

• Develop engaging and visually appealing social media content, including posts, stories, and multimedia, that showcase the hotel's offerings, services, and experiences.
• Maintain and update various social media accounts, ensuring consistent branding, accurate information, and timely responses to comments and messages.
• Interact with followers, responding to comments and inquiries, fostering a sense of community, and leveraging engagement opportunities to promote the hotel's amenities.
• Assist in planning and executing social media campaigns, contests, and promotions to increase engagement, attract new customers, and drive bookings.
• Monitor social media performance metrics, track user engagement, and provide regular reports to evaluate the effectiveness of strategies and suggest improvements.

Job Requirements:

• Minimum a Degree or Diploma in Marketing or Communication Studies
• Strong understanding of popular social media platforms, trends, and best practices.
• Ability to create compelling visual and written content that resonates with the hotel's target audience.
• Excellent written and verbal communication skills to engage with online audiences effectively.
• Strong organizational skills and attention to detail to maintain consistent branding and accurate information.
• Possess the drive for excellence and self-motivation to work independently in a highly dynamic environment
• Able to effectively implement creative ideas and solutions, multi-task and meet deadlines
• Team player, eager to learn

The Executive, One-Stop is at the forefront of addressing student enquiries through diverse channels including in-person interactions at the counter, emails, and hotline. This dynamic role requires extensive engagement with students and stakeholders to swiftly resolve queries and ensure a seamless experience. The position plays a pivotal role in elevating the overall student experience, fostering a positive and supportive environment.

Responsibilities:

• Handles 2-3 portfolios within the One-Stop including matric card collection, lost and found processes, letter of certification and certificate handover processes.
• Respond to student enquiries through diverse channels including in-person at counter and emails.
• Covers phone duty when required.
• Cultivate positive relationships with students and various stakeholders, ensuring a seamless resolution to student queries.
• Provide exceptional customer service by proactively addressing concerns and offering comprehensive assistance.
• Collaborate with cross-functional teams to enhance overall student satisfaction and contribute to a vibrant campus community.
• Elevate our knowledge base by meticulously updating knowledge articles.
• Upkeep the existing Standard Operating Procedures and proposes revision where required.
• Propose process improvement through streamline or automation.
• Schedule and participate in meetings with different stakeholders
• Ad-hoc projects and tasks assigned.

Requirements:

• Minimally Diploma in any discipline, preferably with prior experience in customer service
• Proficient in Microsoft Office/other software
• Genuine passion for delivering outstanding customer experiences, empathy, and a customer-centric mindset
• Strong analytical and proactive problem-solving skills with a quick decision-making ability
• Strong interpersonal skills for building positive relationships, effective collaboration, and a commitment to a strong teamwork
• Flexibility to adapt to changing priorities, thrive in a dynamic environment, and handle multiple tasks
• Efficient time management skills, prioritization, and meeting deadlines
• Comfortable in navigating digital platforms including customer service software, CRM systems, and other systems used for transaction and operation
• Maintaining a professional demeanor, commitment to confidentiality, and adherence to company policies

• Job function - 70% Admin 30% Customer Support
• Able to commence from Jan/Feb 2024
• Office located at Jurong East (3 mins walk from Jurong East MRT)

Administration - 70%

• Day to day administrative duties.
• Data entry, reporting and invoicing
• Manage calender and schedule of bookings
• Update spreadsheets and prepare monthly reports

Customer Support - 30%

• Answering phone calls and taking appointment bookings and etc
• Responding to Email and Whatsapp inquiries
• Attend to customers’ enquiries, and feedback  via phone calls, emails, and Whatsapp

Job Requirements

• Min GCE A' Level or Diploma in any discipline
• Fluent in English (Conversational and Written)
• Previous admin & coordination experience is an advantage.
• Detailed-oriented and resourceful.
• Possess good organizational skills and time management.
• Customer centric with good communication and interpersonal skills
• Competent in Microsoft Office, particularly in Word and Excel

If interested, please kindly send in your resume to [email protected]

Position Overview:

We are seeking a skilled IT Executive to play a key role in IT automated storage and retrieval machine projects, customer warehouse integration, and providing advanced support

In this role, you will contribute to project execution, deliver exceptional customer support, and ensure smooth Your technical expertise and customer-centric approach will be integral to our success.

Responsibilities:

IT Projects Implementation:

• Assist in software project implementation of warehouse automated storage and retrieval machine for customer, including supporting integration to customer ERP system, IT infrastructure and customers networks.

• Collaborate in setting up the machine, configuring software,

• Performing UAT/SIT,Software user Training for customer and internal staff, Software Go live support

• Document IT projects comprehensively, outlining processes, configurations, and outcomes.

• Conduct IT site visits to assess requirements, troubleshoot issues, and gather insights for improvement.

IT Service support:

• Provide remote helpdesk and onsite support services for customers, addressing their technical needs promptly and professionally.

• Be stationed onsite on scheduled days to offer hands-on IT software support and ensure customer satisfaction.

• Prepare detailed IT service reports for accurate tracking and analysis.

IT Tasks and Ad-hoc Duties:

• Undertake various IT-related tasks as required to support onsite customers effectively.

• Respond to IT ad-hoc duties assigned by the Supervisor, demonstrating adaptability and versatility.

Qualifications & Requirements:

• Minimum of a Diploma or higher in Computer Science, Information Technology, or equivalent field.

• Available to travel for support customer in Singapore & Malaysia

• A minimum of 3 years of hands-on experience in a similar position.

• Mandatory experience in software application support, with exposure to systems like inventory, warehouse management, ERP.

• Familiarity with basic IT infrastructure, server setup, and network troubleshooting.

• Effective communication skills to liaise with team members, customers, and vendors.

• Proficiency in escalating technical and customer inquiries clearly to technical teams and superiors.

• Handles day-to-day in broad spectrum HR and Administrative functions
• Assist in the recruitment process (e.g., advertising, shortlisting, arranging & participating in interviews)
• Preparation of employment documentation (e.g., contracts, appraisals, letters)
• Manage and coordinate all training activities including enrolment, payment request, dissemination course confirmation, participant training evaluation, updating training records, etc., to assist in preparing for appraisal exercise.
• Manage all work pass matters (New applications, renewals, cancellations).
• Prepare and process payroll monthly (including checking and preparing timesheets)
• Manage all insurance claim matters; including but not limited to liaising with employees, brokers, lawyers, and medical institutions on required treatment, claim documents, claim status ((i.e., WIC, FWMI, GHS, GPA)
• Liaise with government agencies (i.e., MOM, MOH, ESG, EDB, ICA) on office administration, personnel, and legal matters
• Constantly monitor employment regulations
• Minutes of meeting
• Assist in company events
• Manage all office upkeeping e.g., office furniture, computer equipment, and communications infrastructure
• Manage and order any office upkeeping supplies (i.e., stationery and pantry supplies)
• Data Entry, Filing, and Document Organization

This position is responsible for ensuring that the company receives payments for goods and records these transactions accordingly. A successful candidate is required to perform day to day financial transactions, including verifying, classifying, computing, posting, recording accounts receivables’ data and resolving discrepancies.

Job Responsibilities

· Invoice matching

· Review open GRN and reconcile AP balance

· Monitor AP aging

· Process payments & payment transactions

· Follow-up with purchaser and vendors to resolve invoice issues

· Involve in stock take and sighting of scrap sales

· Prepare audit and tax schedule

· Input entry to accounting system

· Any other jobs as assigned by Superior.

Requirements

• LCCI / Diploma in Financial Accounting.
• Minimum 3 years’ relevant experience in a manufacturing company
• Self-motivated, proactive, and possess a good working attitude.
• Strong analytical skills, meticulous, and well organized with the ability to multitask and manage conflicting/changing priorities.

Only shortlisted candidate will be notified.