Job Description

• Report to Restaurant Manager
• Maintain outlet service quality and display good customer relation skills
• Ensure food quality and presentation are up to standard and manage service recovery
• Manage peak periods effectively with good hosting and queue management skills
• Display good supervisory skills with ability to assign and delegate duties among staffs
• Plan outlet schedule and deployment
• Manage staff discipline and performance issues
• Execute outlet administrative duties and management reporting
• Maintain restaurant hygiene and upkeep
• Achieve sales target and manage maintenance, labour and food cost
• Improving procedures and systems
• Conducting basic training and ensure SOPs are adhered to
• Motivate team members and maintain a high level of team cohesiveness
• Manage site/outlet and equipment maintenance
• Any other duties assigned

Requirements

• At least 5 year(s) of related working experience
• Excellent communication and interpersonal skills
• Excellent team player and friendly individual
• High initiative and positive attitude
• Able to multi-task and work in a fast-paced environment
• Willing to work on weekends, public holidays, and rotating shifts
• Strong operational and leadership skills
• Able to source, retain and motivate staff

Staff Welfare & Benefits

• 5 day work week
• Daily & Monthly Sales Incentive. Salary indicated on hiring platform includes total sales incentive.
• 50% staff discount for dining in the restaurant (after the probationary period)
• Medical Benefits
• Staff Meals on duty
• Transport provided for closing shifts
• Annual, Sick & Hospitalisation Leave
• Off in lieu for working on a Public Holiday
• Long Service Rewards
• Referral Incentive Program
• Fast Career Growth Opportunities
• Fun and exciting working environment (We believe in productivity at work comes from making our working environment a fun one!)

Available Work Locations (All locations near MRT Station)

• Indoor Stadium (Stadium MRT)
• One Fullerton (Raffles Place MRT)
• Orchard Rendezvous Hotel (Orchard MRT)
• Riverside Point (Clarke Quay MRT)
• Woodleigh mall (Woodleigh MRT)
• Seletar Aerospace (28 mins away from The Seletar Mall)
• Parklane Green (East Coast Park)

Key Account Manager (FMCG)

Location: Woodland

Salary range : $3,500 - $4,500

Working days: Monday - Friday (9am - 6pm)

Job Responsibilities

• Building and maintaining strong relationships with key clients, understanding their business needs, and ensuring their satisfaction with products or services
• Developing and executing strategic account plans to drive growth and maximize revenue from key accounts
• Acting as the primary point of contact for key clients, addressing their inquiries, resolving issues, and proactively identifying opportunities for upselling and cross-selling
• Conducting regular business reviews and performance analyses for key accounts, providing valuable insights and recommendations to enhance client partnerships
• Negotiating contract renewals and pricing agreements, ensuring mutually beneficial terms for both the company and key clients
• Identifying new business opportunities within existing accounts and strategizing to expand the company's footprint in the market
• Analyzing competitor activities and market dynamics, adjusting account strategies accordingly to maintain a competitive advantage
• Keeping track of key performance indicators (KPIs) and key account metrics, using data-driven insights to measure success and drive continuous improvement
• Collaborating with internal teams, such as sales, marketing, and customer support, to deliver exceptional customer experiences and meet client expectations
• Staying updated with industry trends and market developments, anticipating changes in clients' needs, and tailoring solutions to meet evolving requirements

Job Requirements

• Diploma/degree in Sales, Marketing, Business Administration, or a related field
• Familiarity with CRM tools (eg. Salesforce) would be a plus
• Experience in FMCG (non-food) / Health & Beauty industry is required

The Supreme HR Advisory Pte Ltd || 14C7279

R22111009 Cheng Kai Ling

Our Company:

PIF Capital is the SME Capital Consultancy for SMEs. We help SMEs to grow and corporatize.

Our vision is to be Asia Silicon Valley.

Our mission is to develop A+ Companies & Capital Entrepreneurs.

Job Requirements:

• To take full responsibilities of handling full sets of accounts such as (AR/AP/GL/ functions)
• To perform daily bank entries and reconciliations
• To process payments and update daily in-coming fund reporting to the management
• To handle quarterly GST declaration submission
• To ensure accurate and timely submission of monthly management reports
• Providing support in office administration
• Handling boss personal matters and tasks
• Required language(s): English, Mandarin (in order to handle queries and to provide recommendations to English and Mandarin speaking clients and counterparts)
• At least 3 Year(s) of working experience in the related field is required for this position.
• Excellent computer skills on MS Office
• Ability to multi-task
• Sense of ownership and pride in your performance and its impact on company’s success
• Critical thinker and problem-solving skills
• Team player
• Good time-management skills
• Great interpersonal and communication skills
• Able to work under pressure and meeting deadlines.
• Able to start immediately will be an advantage

What we offer:

• Plus an extremely attractive employee shares reward
• An uncomparable career prospects into management roles, entrepreneurship & IPO Business.
• A fun, exciting and challenging working environment

Benefits:

1. Basic + Bonus + Employee's Share Rewards.
2. Career prospects into management team, entrepreneurship & IPO Business.

3. Custom-made personal growth & development for every employee to achieve career goals.

Interested candidates are invited to apply online with a comprehensive resume, via the APPLY NOW button below.

We apologize that we will only respond to shortlisted candidates.

Thank you for applying.

Roles & Responsibilities

- Develop and identifying business opportunities for corporate insurance & employee benefits programmes

- Business development – identify and acquisition of new accounts

- Broking – review, enhance, marketing, placement and recommend new programme design

- Generating new leads and acquire new customers, cold calls, client/referrals, Gebiz tenders, etc.

- Building and maintain strategic relationships with insurers

- Deliver individual sales activities and new business targets

- Planning and overseeing new marketing initiatives by keeping abreast of market/ product evolution

- Identify cross-selling opportunities within inter-department

- Develop a growth strategy focused both on financial gain and customer satisfaction.

Key Requirements/Skills/Experience

• At least 5 years relevant experience

• Ability to build extensive network with prospects, market players and opinion leaders
• Ability to generate and convert leads
• Expert knowledge in sales and negotiation skills
• Ability to convince customers in negotiations
• Excellent interpersonal and communication skills (both oral and written) in English

· Proficient in Microsoft Office Word, Excel, Outlooks

Academic Qualification

· Degree-level educated

· Relevant Insurance Qualification (CII/ ANZIIF/CGI /HI /M5 /M9) or

· Insurance relevant specialty/technical diploma

Job Description:The Strategic Procurement Manager will play a pivotal role in optimizing the procurement processes within the oil and gas project. Responsible for developing and implementing strategic procurement initiatives to ensure cost-effectiveness, efficiency, and compliance with regulatory standards. The incumbent will collaborate closely with internal stakeholders, including project managers, engineers, and finance professionals, to identify procurement needs and develop sourcing strategies that align with project goals. Additionally, the Strategic Procurement Manager will oversee supplier relationships, negotiate contracts, and monitor supplier performance to ensure on-time delivery of high-quality goods and services. Strong analytical skills, negotiation abilities, and a deep understanding of the oil and gas industry supply chain are essential for success in this role.

Key Responsibilities:

1. Develop and implement strategic procurement plans that support project objectives and budgetary constraints.
2. Collaborate with cross-functional teams to identify procurement needs and establish sourcing strategies for equipment, materials, and services.
3. Conduct market research to identify potential suppliers, assess their capabilities, and negotiate favorable terms and pricing agreements.
4. Manage supplier relationships and performance, including conducting supplier evaluations and implementing corrective actions as needed.
5. Ensure compliance with company policies, industry regulations, and ethical standards throughout the procurement process.
6. Lead contract negotiations and establish agreements that mitigate risks and ensure the timely delivery of goods and services.
7. Monitor market trends, supplier performance, and industry developments to identify opportunities for process improvements and cost savings.
8. Develop and maintain procurement-related documentation, including contracts, purchase orders, and supplier agreements.
9. Provide leadership and mentorship to procurement staff, fostering a culture of continuous improvement and professional development.
10. Collaborate with finance and accounting teams to track procurement expenses, analyze spending patterns, and identify cost-saving opportunities.

Requirements:

1. Bachelor's degree in business administration, supply chain management, or a related field; advanced degree preferred.
2. Minimum of 10 years of experience in procurement, with at least 3 years in a strategic procurement role within the oil and gas industry.
3. Deep understanding of the oil and gas industry supply chain, including knowledge of equipment, materials, and service providers.
4. Proven track record of developing and implementing strategic procurement initiatives that drive cost savings and operational efficiency.
5. Strong negotiation skills and the ability to build and maintain effective relationships with suppliers and internal stakeholders.
6. Excellent analytical abilities, with experience in conducting market research, analyzing supplier capabilities, and identifying cost-saving opportunities.
7. Proficiency in contract management, including drafting and negotiating agreements, and ensuring compliance with legal and regulatory requirements.
8. Experience with procurement software and tools, such as ERP systems, e-procurement platforms, and spend analysis tools.
9. Strong communication and leadership skills, with the ability to influence and collaborate effectively across functional teams.
10. Professional certifications in procurement or supply chain management (e.g., CSCP, CPSM) are a plus.

The Company invites applicants for the position of Assistant Manager.

Specific Responsibilities

This position plays a crucial role in ensuring the financial reporting of Singapore Reinsurance Corporation Ltd are running smoothly, including but not restricting to the following activities:

• Responsible for performing IFRS 17 quarterly group reporting and annual statutory reporting and reconciliation work;
• Develop in-depth understanding of financial results and support the analysis of the company’s financial performance and identify any anomalies, generating meaningful commentaries to provide actionable insights to management;
• Support and ensure timely submission of quarterly and annual regulatory and statutory reports and tax reporting;
• Active collaboration with management and both internal and external stakeholders, such as auditors and regulatory authorities;
• Drive continuous improvement initiatives of processes and automation projects;
• Any other ad-hoc assignments and projects

Requirements:

- Bachelor’s Degree in Finance/Accounting and/or relevant professional qualifications

- 4-5 years’ relevant work experience in the (re)insurance industry

- Sound technical competencies of IFRS and of insurance accounting principles

- Strong knowledge and experience in reporting under ACRA, MAS and IRAS regulatory reporting experience in a (re)insurance company in Singapore would be advantageous

- Proficient in MS Excel

- Experience working with GL systems is desirable

Job Description

• In charge of Accounts Team staff of 6, responsible for task allocation and resource planning to ensure smooth operation of the team;
• Take overall charge periodical local MAS regulatory reports, eg. review MAS649, MAS610 etc, surveys required by MAS and Statistical Board, together with queries and additional information requested from regulators with accuracy;
• Take overall charge management reports and HO reports
• Review of daily monitoring of MAS compliance ratios, MCB, AMR, MLA etc with accuracy;
• Take charge of maintenance of regulatory reporting database and regulatory data mapping and recurring/ad hoc adjustment;
• In charge of regulatory or financial change impact analysis and simulation or changes in business activities, raise system change request if required, and perform UAT to ensure MAS requirement is adhered to;
• Take charge of change management projects or ad hoc topics in organization, systems, accounting changes or continuous improvements e.g. streamlining, automation etc.;
• Review periodical and adhoc financial reports for internal control and Management;
• Annual local statutory reporting financial statement and disclosure items;
• Support information requirements form external auditors on statutory audits;
• Take charge of general accounting control by developing good knowledge in ledger accounting, accounting path setting, daily reconciliation between GL and transaction details data;
• Take care of daily accounting functions;
• Take charge of projects, e.g. System enhancement, GST ACAP project, annual budgetary process;
• Proper documentation for audit trails and update of SOPs, and ensure proper and balanced control mindset to operate effectively within Accounts team
• In charge of tax related matters, e.g. income tax, GST etc.;
• Other adhoc assignment as required

Job Qualification

• Minimum a Degree qualification in Accounts or related field
• At least 5-6 years of working experience in the Banking industry
• Experience in enhancement/UATs/Projects is a plus
• Able to work independently
• Team player
• Accurate and prompt submission of reports
• Ability to work under pressure of meeting deadlines
• Good interpersonal and communication skills

Qualified candidates may submit a copy of detailed resume in MS Word Format to [email protected]

Charissa Ong Zimin (R1104659)

Email address: [email protected]

Recruit Express Pte Ltd

EA License No.: 99C4599

• Responsible for growing and maintaining sales revenue for assigned portfolio
• Learn products at a professional and technical level
• Create strategic relationship with partners and vendors

Requirements:

• Diploma in Information Security or equivalent
• At least 3 years of experience in managing Network Security / Electronic / IT products

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Reg No. R21100996

Responsibilities:

• Advise policyholders and claimants on policy and claims related matters.
• Able to negotiate and settle claims with policyholders, other insurers, third Party claimants, and workshops accurately and timely.
• Ensure each claim is assessed correctly in accordance to policy coverage and within the Authority Limit given, with adequate reserve set.
• Ensure all correspondences and enquires, including complaints, are well managed and responded to in a timely manner with excellent claims service.
• Liaise effectively with service providers and provide the required support to them, with the objective of delivering quality claims service experience.
• Review claim files.
• Perform other duties as assigned

Requirements:

• Minimum Diploma with minimum 5 years of Motor Claims experience, of which, at least 2 years in a supervisory capacity
• BCP and PGI certified

Interested applicant, kindly send your detailed resume to [email protected]

CEI no.: Jerlin Aw Bi Zhi (R1218675)

Recruit Express Pte Ltd

EA Licence no.: 99C4599

We are a global service organization with a team of great people, with a shared vision, values and mission:

Protecting People. Enhancing Lives. Preserving our Planet. Look us up https://www.rentokil-initial.com/about-us

We are an equal opportunity employer! We are now recruiting and welcome energetic and like minded professionals to apply.

The HR Manager should be ready to oversee, manage and execute all aspects of human resources. Ideal candidate should be able to work in an highly operational working environment. The role requires someone who has managed C&B and worked as a HRBP. This person will report directly to the HR Director, Singapore, Thailand and Vietnam, stationed in Singapore.

DETAILED RESPONSIBILITIES

• Payroll - manage all tasks pertaining to preparation of salaries in an accurate and timely manner, payroll processing, payroll reconciliation, and preparation of statutory reports and periodic audits.
• Work with insurance providers to ensure all insurance matters are followed up.
• Develop, review and implement HR strategies and policies that support business goals, with a focus on data collations and analysis for continuous improvement.
• Manage employment contracts, certification letters and other HR related letters.
• Manage on-boarding and off-boarding activities
• Maintain organisation's employees' database on Workday and Sage
• Organise activities and events to enhance employee bonding and engagement.
• Handle employee relations including grievances and disciplinary issues.
• Handle annual performance management and pay review process from start to finish. Guide functional leads on performance and pay decisions
• Ensure compliance with labour regulations
• Other ad hoc HR functions as and when required or assigned

REQUIREMENTS

• Degree / Diploma in BA, HRM, or equivalent
• Minimum 5 years HR Generalist experience in service or relevant industry
• Proficient in English
• Able to speak an additional local language

EXPERTISE IN :

• Singapore's Labor / Employment Laws
• Payroll Management and Payroll / data compliance
• Employee Relations/Industrial relations
• Sound knowledge of recruitment practices, networks and work pass / work permit requirements
• Have supervised a small team

ATTRIBUTES:

• Mature and confident with interpersonal skill and dare to make a change as and when is required.
• Able to exercise discretion in handling highly confidential issues and execution in a positive manner when come to the critical cases
• Demonstrate strong written and oral communication skills
• Display familiarity with local laws & regulations
• Interact with individuals at all levels of the organization professionally
• Motivate, develop, and direct people as they work, identifying the best people for the job
• Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions , or approaches to problems, systematic and thorough in the execution of tasks.

A market competitive rewards structure and a fast paced and friendly environment with lots of learning opportunities

As PSI’s Senior Proposal Manager, you will contribute to everything from RFP to bid defense strategies.  You will partner with global teams of subject matter experts from Feasibility, Medical Affairs, Project Management, Clinical Operations, Budgeting, and Business Development to produce winning proposals. You will build your strategies and budgets in a unique cloud-based platform, INTELIA. You’ll be part of a dynamic global team, passionate about delivering clinical trials on time.

The job will include:

• Writing strategic proposals that meet our clients’ needs
• Modeling studies and draft budgets in INTELIA (PSI’s proprietary platform)
• Organizing, attending, and leading strategy calls for each RFP
• Ensuring quality input from various stakeholders within the company
• Working with the budgeting team to develop competitive budgets and obtaining missing costs
• Preparing vendor RFPs and obtaining vendor quotes
• Providing support for bid defense meetings
• Attending client meetings
• Maintaining RFPs in PSI systems

What you will be working on:

• Processing of CMYAA applications, including preparing summaries of applications, checking application materials, liaising with NAC and arts stakeholders, managing application related queries from the public, setting up meetings, contacting panel members, preparing materials for panellists

• Preparation for Award Ceremony and Arts to-GATHER in Nov 2024, including appointment of EMC and vendors, liaising with vendors, preparing guestlist, collating information of recipients and guests, managing RSVP etc.

• Cleaning up of CM Fund and YAA grant masterlist including, desktop research to update information, data entry etc.

What we are looking for:

• Good Degree in any field

• At least 2 years of experience in project or event management

• Experience working in or with public service will be advantageous

• Proficient in Microsoft (Excel, Word & Powerpoint)

• Planning, coordination and communication

• Data and numerical literacy

• Problem solving and critical thinking

• Good command of written English

• Managing diverse types of vendors and organisers

• Proactive, resourceful, self-motivated and a team player

• Able to work independently and deals effectively with work pressure to meet tight deadlines and is highly adaptable

• Willingness to learn

• Interest and involvement in the arts will be advantageous

• Perm, West (Hybrid Work Arrangements)
• Must have experience with leasing for flatted factories / data centers (B1/B2 industrial)
• Sound understanding of the industrial leasing industry with an extensive network of contacts.
• 5 years of relevant experiences in marketing and industrial leasing.

This position will be assisting to lead and manage the leasing team to maximise occupancy for the industrial properties within the company.

Job Description

• Formulating and implementing strategies to maximise rental and occupancy of the properties within the Company’s commercial portfolio.
• Securing new tenancies, identifying market segments and prospects, managing lease renewals with existing clients, and liaising with property agents.
• Conducting market research of competitors and market benchmarks of rentals and occupancy cost.
• Managing tenancy related issues, compiling occupancy and rental reports and other related lease management functions including but not limited to budgeting.
• Carrying out substantive business development work to secure new tenancies prospects; identify market segments and provide lease management support.
• Support Manager in preparing annual rental budget, rental forecast as well as monthly management reporting.

• Bachelor of Science in Real Estate, Property Management, Estate Management, Business, Marketing.
• 5 years of relevant experiences in marketing and leasing.
• Sound understanding of the real estate and industrial leasing industry with an extensive network of contacts.
• Strong presentation, negotiation and effective interpersonal skills.
• Candidates who are registered as Salespersons under the Estate Agents Act (EAA) or possess qualifications equivalent to Real Estate Salesperson (RES) examination will have added advantage.

Triton AI Pte Ltd

Registration Number: R1980724

EA: 21C0661

• Perm
• Attractive Bonus
• Medical Coverage
• Hybrid work arrangements

This is a role in the in-house client-dedicated Team in Keywords Singapore.  The Lead LPM role will support the client’s Localisation team and will work closely with the client’s tools, processes and personnel.

In this role, the Lead LPM will need to master file delivery management to support the client’s localisation and LQA requests.

The Lead LPM will manage the hand off and delivery of multiple localisation projects of different sizes, simultaneously within the timeframe agreed with the client.

Responsibilities:

Client Relationship:

• Work closely with the client’s localisation team on project specifications.
• Communicate regularly and professionally with the client’s localisation team.

Communication:

• Manage all communication channels on assigned projects.
• Ensure communication is clear and concise on project requirements to other Keywords offices and the client’s language providers and development teams.

Project Management:

• Work with the client’s localisation tool to organise tasks and deliveries.
• Hand off files to the client’s language providers, including Keywords.
• Monitor status and track delivery of projects.
• Seek solutions for issues that arise during projects and escalate risks as necessary.
• Propose improvements to process where applicable.

Teamwork:

• Work as part of in-house client-dedicated teams in Keywords.
• Build good working relationships with all client-dedicated team members in Keywords.
• Build working relationships and daily cooperation with the Keywords LPMs and Keywords Leads for Localisation and LQA.
• Build good working relationships with other Keywords offices, language providers and developers, working on the client’s localisation.
• Support the other LPMs and assist the Keywords Team Leads in daily operation.

Reporting:

• Conduct project presentations and compile daily, weekly and monthly and ad hoc reports as appropriate.
• Escalate any material issues that arise on a project to the LPMs and Team Manager and agree how to manage and communicate these with the client.
• Participate in regular internal and client meetings.
• Participate in business reviews with both internal and external stake holders.

Personal development:

• Take responsibility for personal learning and training needs.

• Only open for Singaporeans
• Degree / Diploma in Business, Translation, Computer Science or Games Development
• Minimum 3 years’ experience in Games Localisation or LQA
• Must be motivated and a team player
• Excellent written, verbal and interpersonal communication skills in English and Chinese
• Excellent knowledge of PC and MS Office products is essential
• Excellent coordination skills
• Flexible towards working hours
• Ability to cope under pressure and to work to tight deadlines
• Ability to work with remote teams
• In depth knowledge of MOBA games
• Knowledge of memoQ
• Knowledge of an additional language an advantage
• Knowledge of MT an advantage

Additional:

• This is a 1-year contract (renewable & convertible to permanent) position.
• Working Location: Lavender MRT
• Working Hours: Monday to Fridays, 10am to 7pm

Employee Benefits:

• 18 Days of Paid Annual Leave Entitlement
• Family Care Leave
• Enhanced Sick Leave
• Training Opportunity
• Flexi Benefits
• Employee Share Purchase Plan
• Comprehensive Medical Insurance Coverage inclusive of Dental
• Attractive Welcome Pack for New Hire

• EAP - Employee Assistance Program that assists employees with personal problems and/or work-related problems that may impact their work, health, mental and emotional wellbeing.

Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace, which provides for equal opportunities for all employees and potential employees.

PERSONAL DATA PROTECTION POLICY

Keywords Studios is strongly committed to protecting your personal information. By sending your CV/Resume, you are agreeing to our terms and conditions and consent to your data being managed and retained in accordance with our data privacy and retention policy.

https://www.keywordsstudios.com/privacy-policy/

• Responsible for the maintenance of the general and subsidiary ledgers to ensure all accounting transactions are promptly recorded, classified and analyzed
• Coordinate and review the reconciliation of major account balances to subsidiary ledgers at month-end close
• Timely preparation of reconciliation of general ledger accounts on monthly basis within established system to verify the validity and accuracy of all transactions booked
• Verifies monthly accounting inputs, product movements, and product reconciliation according to accounting principles and policies
• Review detailed purchase list for all product lines and prepare monthly summary of inventory for different product lines
• Perform accurate calculation of monthly retrofit adjustments for related product lines
• Handles the fixed asset function to ensure compliance with established policies and procedures
• Prepare the half-yearly computation of G&A charge-out to regional JV
• Responsible for preparation of annual statutory accounts
• Handles queries from external auditors during audits and preparation of audit schedules
• Participates in the annual operating and capital budgets for planning and control purposes, includes addressing queries from various stakeholders including product line managers, department heads of functional groups etc and review reasonableness to ensure budgets are prepared in accordance with corporate guidelines
• Posting of vendor invoices as and when necessary

Interested applicants may email resume to [email protected]

Cheryl Lee Shi Le (CEI Registration No: R1434624)

Recruit Express Pte Ltd (EA: 99C4599)

Accounts Executive / Accounts Admin | Suntec City

5 days, 8.30am - 6pm

Salary: $2800 - $3500

Office nearby Suntec City

Job Description

Perform day to day accounting duties, general administrative tasks like filing, keeping records and assuring accurate documents filing.

Preferably to be able to handle full sets of accounts such as accounts receivables, accounts payables and general ledger functions.

Liaise with banks on payment and receipts matters.

Perform monthly bank reconciliation to ensure company book balance tallies with bank statement.

Assist in month end closing and prepare audit schedules for balance sheet Accounts.

Work with auditor, tax agent and corporate secretary for regular compliances.

Assist in preparation of monthly Management Report

Assist Shipping Department with Import / Export Documentations, Purchase Orders / Delivery Orders and Sales Contracts Issuance.

Work with spreadsheets, sales and purchase ledgers and journals.

Bookkeeping.

Data Compilation.

Provide full support and coordination between Accounts and Shipping Departments.

Responsible for all other Admin and Ad Hoc Duties when required

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Job Descriptions:

• Overseeing and directing construction projects from conception to completion
• Reviewing the project in-depth to schedule deliverables and estimate costs
• Overseeing all on-site and off-site constructions to monitor compliance with building and safety regulations
• Monitor, control and coordinate site works with the operations team as well as contractors
• To ensure projects meet customer's quality standards
• Any Ad-hoc duties required

Requirements:

• Degree in Civil Engineering or related discipline with at least 20 years relevant experiences at managerial level in construction
• Process good knowledge of the market updates and construction cost trend
• Good Leadership and management skills
• Long term experience in industrial (factories, petrol/chemical plant) projects desired
• Able to communicate smoothly in English and Japanese language (to handle queries and feedbacks from Japanese speaking associates/ clients)
• Working location is Jurong Island

KEY ROLE & FUNCTIONS

1. STANDARD OPERATING PROCEDURES

• Monitors all FOH operations, customer service and reservation system ensure all team members are following the 1 Group SOP, meeting the local safety and health standard.
• Follows and maintains highest quality standard of guest over all experience focusing on the 5 cores of Guest Satisfaction:
• Taste, Quality and Presentation of the Food and Beverage served.
• Friendliness and Attentiveness of the FOH team.
• Speed of Service
• Cleanliness and Atmosphere of both internal and external.
• Provide the Go-The-Extra-Mile Service
• Practice 100% table visit and ensuring that every guest walks out satisfied.
• Complete the daily checklist. Checks and maintains the overall general cleanliness of the outlet – floor, walls, ceiling, vents, windows and doors. Daily walk thru in ensuring the premises maintain the highest standard in providing both employee and guest a safe and healthy environment. Report all repair and maintenance issue immediately.
• Checks and updates all Point of Sales (POS) materials: - menus, tent cards, kids’ menus and promotion posters.
• Strict compliance of Operation Hours at all time.

2. GUEST MANAGEMENT (Primary Role)

• Manage all the key reservation systems and tools:
• Sevenrooms, Chope, Quandoo – Managing the usage of Sevenrooms, Chope and Quandoo reservation portal for the outlet. Ensure that reservation portal is working properly for both the guests and staff to book and use respectively. Availability of tables should continuously be monitored and updated based on the outlet’s operation timing, special events, marketing events and other big groups booking. Review and monitor website, update menu, reservation time and ensure all promotions are up to date.
• TripleSeat – Review and update the reservation bookings based on the updated events calendar on Tripleseat. Responsible in blocking, booking and updating of big groups reservation inside Tripleseat portal.
• Main phone lines – Ensuring that main phone lines are working well for the customer’s call and enquiries. Attending to all calls promptly and be able to provide informative answers.
• WhatsApp Business App / Mobile phone lines - Ensuring that mobile phone lines and WhatsApp business app are working well for the customers’ call, messages and enquiries. Attending to all guests calls and messages promptly. Blasting out promotions strategically and professionally to the customers through WhatsApp Business messages.
• Reservation Email - Ensuring that reservation email is working well. Replying and attending to all email enquiries efficiently and professionally.
• Managing all the key reservation system efficiently and understanding the importance of phone calls = reservation = revenue.
• Manage table management and reservation allocations efficiently and systematically.
• Manage the day to day operations starting from welcoming guests, ushering guests to their respective seats and tables and attending to their queries.

3. SALES REPRESENTATIVE

• Taking the lead on big group sales strategy and coordination. Managing all enquiries efficiently using the most effective approaches engaging with the guest, ensuring that all group bookings requirements and F&B package customization are attended to. Close coordination with head chef on menu planning, special request, price and food tasting (for high spenders).
• Coordinating with Sales planner on all small group enquiries that have not meet the minimum spending requirement.
• Planning all big group reservation and collection of deposits, achieving the big group sales target, Update the Concierge Manager by updating the big group tracking on a weekly and monthly basis.

4. MARKETING REPRESENTATIVE

• Close coordination with respective Marketing Executive in ensuring the marketing initiative, activation and execution are well briefed to the team members. All marketing mechanics such as poster and tents card are properly managed and available for the guest.
• Responsible in marketing initiative by promotions and blasting out of EDMS and offers to guests with the usage of emails or WhatsApp messages.
• Drive the S&M initiative to ensure that it increases foot traffic and contributes to additional revenue.

5. ADMINISTRATIVE MANAGEMENT

• Manage the compilation of all guest database on a weekly basis and forward to the marketing team every Sunday for the master lists.
• Management of feedback forms collections and compilation.
• Ensuring that thank you notes are sent out to the guests after their visit in the outlet through either WhatsApp messages or email.
• Handles any special menu printing and formatting for any guests that requires any special dietary restrictions.
• Responsible in producing the weekly/monthly reservation reports and analysis to the concierge manager for customer analysis.

6. PEOPLE MANAGEMENT & TRAINING

• Creating a healthy fun working environment through positive leadership and good management skills; leading by example. An Assistant Concierge Manager, should be able to resolve all issues professionally making the best decision best for the business.
• Ensure all customer service officers fulfills their set of designated responsibilities while ensuring that all service standards are carried out efficiently.
• Assisting the Concierge Manger in training Concierge team and product knowledge. Ensure training materials are updated consistently, weekly training and hour commitment.

Description:

Job description :
• 8-10 Yrs of experience in Operations transformation role preferably with Transfer Agency domain
• Experience of working on Target Operating Model , New platform Implementation
• Welcome candidates with Middle Office Ops transformation in Capital Markets / Securities services (If Transfer Agency experience not there)

We are Tom’s Palette, an 18 year old GELATO CAFÉ, Lead our Team ($2800-$3300/mth: Depending on experience) upcoming new outlet hougang/kovan area!!

Job Description

· As a Outlet Manager you will be managing day-to-day operations, assigning crew members to respective work stations.

· Attending to customers and Oversight of team members ie. taking orders, scooping of ice-cream, preparing of waffles, toppings, cones etc.

· Training, Hiring, Scheduling all team members to maintain Service and Product Knowledge Standards.

· Handle Cashier Duties, and understanding POS system maintenance.

· Maintain and Assign, General cleanliness and sanitization of the work stations and including floor, furniture and equipment.

· Ordering and maintaining Inventory Control of Gelato, Dry Products and Miscellaneous items.

Personality & Competencies

· Willing to work hard, Keen to learn and improve.

· Friendly, enjoy interacting with customers, hardworking and responsible.

· Have a sense of professional product knowledge delivery.

· Self-motivated, independent yet a good team player.

· Be a competent leader and inspiration to your team members.

Requirements

· Must work shifts, weekends and Public Holidays

· Candidates with related experience of more than 2 years will be considered for suitable Salary negotiations.

· NO QUOTA FOR FOREIGNERS

Job Types: Full-time

Full-Time Salary: $2800 - $3300 depending on experience, must work weekends, 5.5 day work week depending on scheduling needs, 44hrs per week

Current working locations:

- 51 Middle Road, #01-01, Tom's Palette, Singapore 188959, 5 min walk from Bugis MRT

- 212 Hougang Street 21 , #01-333, Tom's Palette, Singapore 530212, 5 min walk from Kovan MRT (NEW OUTLET Coming Soon!)

Benefits

- *Career growth opportunities* - we are expanding fast!

- A friendly, fair and enjoyable work environment

- Learn in-depth about running and managing a Gelato Shop

- Making and R&D of Gelato First-Hand