Overall in charge of the company's HR & Accounts Work and general day-to-day office administrative duties.

Report directly to the Director.

Fresh graduates are welcome!

Accounting Responsibilities:

• Verifying suppliers invoice, intercompany transaction
• Preparation of invoices, Purchase Order, Payment Voucher and Cheque Payment to Supplier
• Checking, verifying and processing expenses claimed by staffs(Petty Cash)
• Monitoring cash flow, and aging report
• Daily bookkeeping
• Monitor A/R & A/P
• Profit Balance Loss
• Xero software knowledge would be advantage

HR Responsibilities:

• Assist with foreign employee related queries
• Assist with preparation and issuance of Appointment Letters
• Assist with Payroll
• Arrangement of Employee Team Bonding Event
• Infotech knowledge would be advantage

Administrative Responsibilities:

• Handle company confidential documents
• General administrative duties
• Assist with marketing tools such as Facebook, Instagram

Requirements:

• Proficient Microsoft Office(Word,Excel)
• Able to work independently and multi-task efficiently
• Positive work attitude and display initiative to resolve problems independently

Job Scope:

• Receptionist functions & front-desk operations
• Coordinate transport services
• Provide logistics coordination
• Handle students who are ill or injured, including accompany students to hospital (when necessary only)
• Attend to incoming phone calls, walk-in and email queries
• Mail sorting
• Simple administrative works such as filing
• Assist in processing Financial Assistance Scheme for students
• Other duties or financial tasks assigned by administration manager or school leaders.

Job Requirements:

• GCE “N” Level or equivalent
• Microsoft office skills, eg. proficient in Microsoft Word and Excel
• PC literacy including Microsoft Office application

Working Hours:

Shift 1:

· Mondays to Thursdays: 7:00am to 4:30pm, inclusive of 1hr lunch break

· Fridays: 7:00am to 4:00pm, inclusive of 1hr lunch break

OR

Shift 2:

· Mondays to Thursdays: 8:30am to 6:00pm, inclusive of 1hr lunch break

· Fridays: 8:30am to 5:30pm, inclusive of 1hr lunch break

Salary: $2000

Contract Duration: From 01 Jan 2025 to 31 Dec 2025, Option to Extend until 31 Dec 2026

Location: Yishun

☑Basic $ 4000 - $ 6500

☑ Permanent role + High Variable Bonus.

☑ 5 Days (Mon – Fri: 8.00pm – 5.30pm / 8.30am – 6pm)

☑ East Area – Tampines

☑ Semicon Construction

Responsibilities

• Maintain a Site Safety Management System to manage risks and reduce accidents.
• Oversee safety, health, and environmental programs and ensure regulatory compliance.
• Conduct safety training and inspections for staff and subcontractors.
• Prepare safety reports, audits, and assist with safety certifications.
• Collaborate with safety teams and stay updated on industry best practices.

Job Requirements:

• Diploma in Environment, Health and Safety Management or related field.
• 1-3 years’ experience as WSHO in construction safety.
• Registered WSH Officer with MOM.
• Chinese language proficiency is a must to liaise with China stakeholders.

Interested applicants are welcome to apply or send your updated resume to [email protected]

Only shortlisted candidate will be notified

Kam Soo Leng, Yvette

Registration: R22107492

Salary Range: $2800 - $3600

Working hours: 9am - 6pm (5 working days)

Working location: Tai Seng mrt

**This jobs required someone know to speak Mandarin to communicate with suppliers and colleagues.

Responsibilities:

• Handle invoice billings and SOA to clients.
• Updates daily collection.
• Follow-up on payment collections.
• Prepare month and closing (P&L, BS, data entry, journals, Bank reconciliations, GL).
• Prepare Quarterly management report (P&L, BS).
• GST Filling
• Liaising with external auditor, corporate secretary and tax agent.
• To follow-up with main contractors and sales team on issues relating to project progress claims with the aim of obtaining adequate information for QS to make timely decision on claim outcome.
• Check Payments Certificates from clients against the progress claim submitted.
• Manage and respond to email enquiries raised by clients in a timely manner.
• Keep track of agreed timelines/ milestones and ensure that these are properly met.
• Other ad-hoc admin jobs assigned by the Managements.

Qualifications:

• Minimum Bachelor’s Degree in Accounting or relevant qualification
• Minimum of 5 years’ experience in a similar position
• Capable of multitasking and meeting tight deadlines
• Excellent interpersonal and communication abilities
• A team player who is also able to work independently and is well-organized
• Keen attention to detail, a curious mindset, and a flexible approach

Interested candidate, please drop resume to [email protected]

Do include this info in the email:

- Years of experience

- Expected and last drawn Salary

- Notice period

We regret only shortlisted candidate will be contacted~

Job Description Account Assistant (AR)

• Handle accounts receivables to ensure timely billings and collection from customers.
• Data entry of all invoices/receipts into system
• Prepare Statement of Accounts (SOA) upon customer request.
• Work closely with project team to ensure monthly invoices and documents are submitted timely to Finance.
• Prepare monthly accounting schedules and reconcile general ledger.
• Prepare monthly bank reconciliation.
• Assist to follow up with clients/intercompany on outstanding invoices
• Record and apply incoming payments accurately into system
• Reconcile payment with invoices and resolve discrepancies
• Any ad hoc assignment that may assigned from finance manager/management from time to time.

Salary Range: $2800 - $3600

Working hours: 9am - 6pm (5 working days)

Working location: Tai Seng mrt

Responsibilities:

• Handle invoice billings and SOA to clients.
• Updates daily collection.
• Follow-up on payment collections.
• Prepare month and closing (P&L, BS, data entry, journals, Bank reconciliations, GL).
• Prepare Quarterly management report (P&L, BS).
• GST Filling
• Liaising with external auditor, corporate secretary and tax agent.
• To follow-up with main contractors and sales team on issues relating to project progress claims with the aim of obtaining adequate information for QS to make timely decision on claim outcome.
• Check Payments Certificates from clients against the progress claim submitted.
• Manage and respond to email enquiries raised by clients in a timely manner.
• Keep track of agreed timelines/ milestones and ensure that these are properly met.
• Other ad-hoc admin jobs assigned by the Managements.

Qualifications:

• Minimum Bachelor’s Degree in Accounting or relevant qualification
• Minimum of 5 years’ experience in a similar position
• Capable of multitasking and meeting tight deadlines
• Excellent interpersonal and communication abilities
• A team player who is also able to work independently and is well-organized
• Keen attention to detail, a curious mindset, and a flexible approach

Overall in charge of the company's HR & Accounts Work and general day-to-day office administrative duties.

Report directly to the Director.

Fresh graduates are welcome!

Accounting Responsibilities:

• Verifying suppliers invoice, intercompany transaction
• Preparation of invoices, Purchase Order, Payment Voucher and Cheque Payment to Supplier
• Checking, verifying and processing expenses claimed by staffs(Petty Cash)
• Monitoring cash flow, and aging report
• Daily bookkeeping
• Monitor A/R & A/P
• Profit Balance Loss
• Xero software knowledge would be advantage

HR Responsibilities:

• Assist with foreign employee related queries
• Assist with preparation and issuance of Appointment Letters
• Assist with Payroll
• Arrangement of Employee Team Bonding Event
• Infotech knowledge would be advantage

Administrative Responsibilities:

• Handle company confidential documents
• General administrative duties
• Assist with marketing tools such as Facebook, Instagram

Requirements:

• Proficient Microsoft Office(Word,Excel)
• Able to work independently and multi-task efficiently
• Positive work attitude and display initiative to resolve problems independently

Job Scope:

• Generate invoice.
• Verify accuracy of bills and obtain approval before sending out, especially on non-standard items, interest charges, arrears payment, failed Giro deduction.
• Ensure billings are done on time, to prevent backlogs and incurring bad debts that needs to be written off.
• Perform routine internal / manual / billing system compliance checks as well as on payment receivables.
• Perform immediate corrective actions on billing errors.
• Oversee cases with arrears.
• Monitor payment and prepare bills for late payment interest.
• Keep records of conversations with tenants for fees not collected within the stipulated timeframe.
• Call to hasten/ clarify on late payments.
• Prepare invoicing for ad hoc billing scenarios.
• Offset payment against individual invoices for accurate arrears tracking.
• Establish arrangements with banks on Giro payment reports, failed deduction etc.
• Ensure write off process is adhered to.
• Track arrears till closure according to guidelines established.

Job Requirements:

• Proficient in Microsoft Excel, Word, Powerpoint, Power BI.
• Good data analytic skill such as maintaining data, gathering data from primary and secondary sources, identifying, analyzing and interpreting trends from the data.
• Possess good Possess good verbal and written communication skills.
• Good team player and stakeholder management skills.
• Proactive in problem solving and adaptable in dealing with different situations.

Salary: $2700/month with completion bonus: 1.0 months

Working Hours: Monday to Thursday - 8.30 am to 6 pm / Friday - 8:30 am to 5:30 pm

Contract Duration: 12 months

Location: Near Geylang Bahru Mrt

Overall execution and completion of the project

• Prepare and monitor the Master and Short-term Construction Programmes of the project

• Appraise the suitability of the construction techniques and method statements

• Carry out simple design calculations

• Monitor the day-to-day operations of the project

• Supervision and monitoring of the project's progress

• Solve technical problems encountered

• Corresponding with Client, Consultants and subcontractors to ensure smooth operations of the project

• Ensure that all construction are done according to the specific drawings, certification and quality

• Co-ordination of subcontractors for all the projects

• Overseeing the implementation of the Project Quality Plan

• Ensuring the implementation of safety regulations and good housekeeping practice at site

• Process and finalisation of claims

Overall in-charge of the Econ Group on its finance and accounting aspects

• Responsible for financing and banking matters

• Feasibility study on all projects in Singapore as well as overseas on its financial aspect

• Monitor the financial performance of Econ Group

• Involve in the taxation and costing matters

• Improve on the accounting management information system and computerisation programme

• Develop standard accounting practice within the group of companies

• Approval of payment

Creating and improve accounting processes. Examining financial statements for accuracy. Organizing and maintain financial records. Providing best-practice financial recommendations and advice.What is the job description for an accountant?

Accountant responsibilities include auditing financial documents and procedures, reconciling bank statements and calculating tax payments and returns. To be successful in this role, you should have previous experience with bookkeeping and a flair for spotting numerical mistakes.What is the job description for an accountant?

Accountant responsibilities include auditing financial documents and procedures, reconciling bank statements and calculating tax payments and returns. To be successful in this role, you should have previous experience with bookkeeping and a flair for spotting numerical mistakes.

Looking for an independent, diligent and responsible personnel :

Job Description :

-------------------------

* Handle full sets of accounts for 2 SMEs

- Accounts payables

- Accounts receivables

- General ledger

- Maintain fixed assets register

- Bank reconciliation

- Petty cash

* Prepare quarterly GST submission

* Prepare monthly staff payroll

- includes processing staffs' expenses claims

* Prepare monthly CPF submission

* Prepare monthly OED submission

* Prepare yearly closing of accounts for audit / tax purposes

* Prepare yearly IR8A and AIS submission

* Liaise with auditor / company secretary for accounts or other corporate matters

* Filing and other general admin duties

Requirements :

----------------------

@ Proficiency in Microsoft word and excel

@ Knowledge in MYOB and Financiao Payroll will be an advantage

@ O / A / Nitec / LCCI / Diploma Holder

@ Work 2 to 3 days a week

@ Minimum 2 to 3 years working experience

Interested applicants kindly apply through this portal or alternatively you can submit your resume at [email protected]

Benefits:

• Competitive salary and bonus package
• Multiple openings available
• Work with friends
• Signing bonus ($35,000)
• Direct entry to Sergeant
• Opportunities for professional development and training
• Uniform and necessary equipment provided

Job Scope:

• Conduct regular patrols in assigned areas to prevent crime and ensure public safety.
• Respond to and manage incidents, accidents, and emergencies effectively.
• Document and report incidents, observations, and activities accurately.
• Participate in ongoing training to stay current with policing practices and laws.

Requirements:

• N-Level or O-Level qualifications
• Ability to work 12-hour shifts (4 days on, 2 days off / 5 days on, 1 day off)
• Must have passed IPPT requirements

Interested candidates please WhatsApp me at 8779 6100 or send in your resume to [email protected]

We regret to inform you that only shortlisted candidates will be notified.

Willie Goh | EA Reg No: R2197853

Swift Search Global Pte Ltd | EA No: 18C9495

Shift Work (12 Hours):

• 3 days on, 1 day off / 4 days on, 1 day off

Key Responsibilities:

• Enforcement Duties: Carry out enforcement actions against illegal parking and other violations on public roads, ensuring adherence to traffic and public safety regulations.
• Public Health Enforcement: Enforce public health regulations, including identifying and addressing violations related to environmental health and safety.
• Public Feedback: Respond to and address public feedback, complaints, and inquiries related to enforcement activities in a professional and timely manner.

Benefits:

• Competitive salary and bonus package
• Opportunities for professional development and training
• Uniform and necessary equipment provided

Requirements:

• Minimum Class 2B Motorcycle License required
• Ability to commit to 12-hour shifts
• Secondary Education (N-Level or O-Level)

Interested candidates please WhatsApp me at 8779 6100 or send in your resume to [email protected]

We regret to inform you that only shortlisted candidates will be notified.

Willie Goh | EA Reg No: R2197853

Swift Search Global Pte Ltd | EA No: 18C9495

What you will be working on

You will be responsible for the following:

• Data extraction from payment files and SAP systems
• Compilation and archival of past records
• Data entry of information into excel and SAP
• Other-adhoc duties as assigned by supervisor

Requirements:

• Accounting knowledge preferred.
• Proficient in Microsoft Office especially Excel
• Have some knowledge of SAP
• Fluent in English
• Be meticulous and independent

Salary: $14 per hour

Location: Toa Payoh

Contract Period: 3 to 6 months

Working Arrangement: Mon to Thurs - 8.30 am to 6 pm / Fri - 8.30 am to 5.30 pm

Role:

The incumbent is required to perform day-to-day operations of the Accounts Receivable function in accordance with the organization's accounting policies, procedures, and internal controls.

He/she is required to perform bank reconciliations, receipting of incoming funds, handling of refunds to customers as well as prepare schedules for month-end and year end closing and provide financial data for management reporting.

He/she will also be involved in systems’ enhancement and any other ad hoc duties as and when assigned by the supervisor.

Job Requirements:

• Areas of study in Accounting/ Business/ Finance
• Proficient in MS Office, especially MS Excel.
• Preferably knowledge of Workday system
• Meticulous, good communication and interpersonal skills
• Proactive, good team player, willing to take up challenges and able to work under pressure to meet tight reporting deadlines
• IT savvy

Working Hours: Mon to Thurs - 8.30am to 6pm / Fri - 8.30am to 5.30pm

Salary: $2,300 to $4,000

Location: Botanic Gardens

Start Date: October 2024 (9 months contract with staff benefits)

Role:

The incumbent is required to perform day-to-day operations of the Accounts Receivable function in accordance with the organization's accounting policies, procedures, and internal controls.

He/she is required to perform bank reconciliations, receipting of incoming funds, handling of refunds to customers as well as prepare schedules for month-end and year end closing and provide financial data for management reporting.

He/she will also be involved in systems’ enhancement and any other ad hoc duties as and when assigned by the supervisor.

Job Requirements:

• Areas of study in Accounting/ Business/Finance
• Proficient in MS Office, especially MS Excel
• Preferably knowledge of Workday system
• Meticulous, good communication and interpersonal skills
• Proactive, good team player, willing to take up challenges and able to work under pressure to meet tight reporting deadlines
• IT savvy

Working Hours: Mon to Thurs - 8.30am to 6pm / Fri - 8.30am to 5.30pm

Salary: $2,300 to $4,000

Location: Botanic Gardens

Start date: October 2024

Successful candidate will be offered a 1-year employment contract with provision for another 1-year extension.

☑ Basic $ 4000 - $ 5500

☑ Permanent role + High Variable Bonus.

☑ 5 Days (Mon – Fri: 8.00pm – 5.30pm / 8.30am – 6pm)

☑ East Area – Tampines

☑ Semicon Construction

Responsibilities

• Safety Management: Implement and maintain a Site Safety Management System to minimize risks and prevent accidents.
• Safety Programs: Execute workplace safety, health, and environmental initiatives, ensuring compliance with regulations.
• Training & Enforcement: Conduct safety training and inspections to ensure adherence to safety standards on-site and at HQ.
• Compliance: Ensure strict adherence to statutory safety and health requirements, and manage safety reports and audits.
• Team Leadership: Work with WSH coordinators and supervisors to uphold safety practices at the project site.
• Continuous Improvement: Stay updated on industry best practices and regulatory changes, and assist in safety certifications.

Job Requirements:

• Diploma in Environment, Health and Safety Management or related field.
• 1-3 years’ experience as WSHO in construction safety.
• Registered WSH Officer with MOM.
• Chinese language proficiency is a must to liaise with China stakeholders.

Interested applicants are welcome to apply or send your updated resume to [email protected]

Only shortlisted candidate will be notified

Kam Soo Leng, Yvette

Registration: R22107492

What you will do

Caton Technology is a disruptive innovator of video, media and networking technologies. We have a dynamic environment for growth and an entrepreneurial culture. At Caton Technology, we are leading the way in solving our customer’s business challenges.

We are looking for an Accounts Executive to be responsible for the full

spectrum of accounting activities including AR, AP, GL and supporting the

month end closing activities for our various entities.

How you will do it

• AR & AP processing
• Initiate payments and record bank receipts and conduct bank
• reconciliation
• Responsible for staff claims processing
• Support admin and payroll processing
• Support preparation of accounting schedules for month end
• reconciliation
• Prepare quarterly GST return
• Contribute to statutory audit and tax filings of the HK entities company
• Apply care, discipline and best practice across all systems, policies
• and procedures
• Perform any other job duties as assigned

What we look for

• Singapore Citizens or Permanent Residents only
• Accounting degree or other qualification e.g. ACCA, diploma etc.
• At least 3 years of relevant exposure with strong hands-on experience in AR, AP and GL function.
• Having experience with HK entity accounting, well understand HK
• legal requirement, is preferred.
• Excellent attention to details and discipline.
• Well problem-solving skills, able to handle unexpected situations.
• Fluency in English and Mandarin to communicate with our international offices.
• Experience in using Xero would be a big plus
• Ideally available at short notice
• Ideal role to grow into a full Accountant position with responsibility for full set of accounts

Job Description:

• Handle AR Function – enter sales invoice, receipt in accounting system.
• Handle AP Function – including data entry, perform 3-way match of vendor invoice, process payment.
• Prepare expenses claim for CEO.
• Process staff expenses claim.
• Record PO issued to supplier in the accounting system.
• Support physical stock check and fixed assets sighting.
• Assist in ERP system migration exercise, from Quickbook to SAP B1 (Compile/ enter masterdata list, opening balance, open sales order, open PO to vendor, open vendor invoice, open customer invoice).

Requirements:

• Diploma in Accountancy/Finance or related discipline.
• Minimum 1 year of relevant hands-on experience.
• Good understanding of accounting/ financial reporting standards and Singapore GST Act.
• Proficient in MS Office applications and working knowledge of accounting system.
• Meticulous, details oriented, committed with sense of urgency.
• Positive mindset, willing to learn with can-do attitude.
• Good team player and able to communicate effectively.

What you will do

Caton Technology is a disruptive innovator of video, media and networking technologies. We have a dynamic environment for growth and an entrepreneurial culture. At Caton Technology, we are leading the way in solving our customer’s business challenges.

We are looking for an Accounts Executive to be responsible for the full

spectrum of accounting activities including AR, AP, GL and supporting the

month end closing activities for our various entities.

How you will do it

• AR & AP processing
• Initiate payments and record bank receipts and conduct bank
• reconciliation
• Responsible for staff claims processing
• Support admin and payroll processing
• Support preparation of accounting schedules for month end
• reconciliation
• Prepare quarterly GST return
• Contribute to statutory audit and tax filings of the HK entities company
• Apply care, discipline and best practice across all systems, policies
• and procedures
• Perform any other job duties as assigned

What we look for

• Singapore Citizens or Permanent Residents only
• Accounting degree or other qualification e.g. ACCA, diploma etc.
• At least 3 years of relevant exposure with strong hands-on experience in AR, AP and GL function.
• Having experience with HK entity accounting, well understand HK
• legal requirement, is preferred.
• Excellent attention to details and discipline.
• Well problem-solving skills, able to handle unexpected situations.
• Fluency in English and Mandarin to communicate with our international offices.
• Experience in using Xero would be a big plus
• Ideally available at short notice
• Ideal role to grow into a full Accountant position with responsibility for full set of accounts

• Familiarizing employees with benefits packages
• Hiring new employees that accommodate a company’s vision for the future
• Releasing employees whenever necessary
• Resolving disagreements between employees that cannot be solved privately
• Planning corporate events and other team-building activities
• Installing appropriate pay scales across the company
• Establishing community outreach programs to get employees involved in charity, volunteer, and goodwill initiatives
• Regulating compliance and correct benefit usage across the company

Job Responsibilities

1. Call Management

• Handle inbound and outbound calls, including registration processes.
• Deal with calls/messages from customers, gather feedback, and implement interventions to enhance service quality.

2. Data and System Management

• Perform data entry and card programming.
• Check daily reports for system enhancements and prepare monthly and ad-hoc service reports.
• Manage system implementation tasks, including user sign-up, document collection for system settings, and basic troubleshooting.

3. Defect and Complaint Handling

• Coordinate the reporting of defects.
• Address complaints, queries, and suggestions received from customers.

4. Scheduling and Attendance

• Manage manpower scheduling and check daily attendance.
• Update leave applications in the system.

5. Recruitment

• Source candidates via various platforms.
• Arrange interview

Deployment and Roster Management Responsibilities

• 1. Deployment PlanningPlan and coordinate deployment for multiple sites on a daily, weekly, and monthly basis.
  2. Roster ManagementDevelop and manage rosters for operations controllers.
  Update off days and leave in the deployment roster.
  3. Grievance HandlingAddress and resolve grievances from officers.
  4. Recruitment and SourcingSource and recruit officers to fill deployment needs.
  5. Daily Meetings
  • Conduct daily deployment meetings to ensure smooth operations and address any issues.

Preferred Qualifications and Skills

• PLRD License: Preferred at least SSO and above
• Own Transport: Preferred
• Microsoft Office Proficiency: Ability to use Word and Excel effectively
• Language Skills: Good command of English
• Attention to Detail: Must be meticulous

Interested Candidates may sent their Cv to [email protected]

Safety Health Environmental Control Officer – YK

☑ Basic $ 4000 - $ 5500

☑ Permanent role + High Variable Bonus.

☑ 5 Days (Mon – Fri: 8.00pm – 5.30pm / 8.30am – 6pm)

☑ East Area – Tampines

☑ Semicon Construction

Job Responsibilities

• Safety Management: Implement and maintain a Site Safety Management System to minimize risks and prevent accidents.
• Safety Programs: Execute workplace safety, health, and environmental initiatives, ensuring compliance with regulations.
• Training & Enforcement: Conduct safety training and inspections to ensure adherence to safety standards on-site and at HQ.
• Compliance: Ensure strict adherence to statutory safety and health requirements, and manage safety reports and audits.
• Team Leadership: Work with WSH coordinators and supervisors to uphold safety practices at the project site.
• Continuous Improvement: Stay updated on industry best practices and regulatory changes, and assist in safety certifications.

Job Requirements:

• Diploma in Environment, Health and Safety Management or related field.
• 1-3 years’ experience as WSHO in construction safety.
• Registered WSH Officer with MOM.
• Chinese language proficiency is a must to liaise with China stakeholders.

Interested applicants are welcome to apply online with updated Resume/CV via Apply Now button or send your updated resume to [email protected]

Only shortlisted candidate will be notified

Kam Soo Leng, Yvette

Registration: R22107492

Job Objective:

Responsible for the providing customer support and services for all post sales activities (i.e. preventive maintenance, fault diagnostic and resolution) to meet established Service Level Agreements (SLAs) in accordance with SAV’s standards and best practices.

Core Responsibilities:

Provide Customer Support for Fault Rectification

· Maintain (includes answering call) Technical Hotline and Technical Support Email during business hours and record information related to requests (open ticket); to obtain sufficient information regarding fault calls from client so as to provide engineers with accurate fault description, facilitating a conducive diagnosis process

· Retrieve information (e.g. equipment list, schematic, photo) and send to Post Sales Team Lead to assign engineer to address customer request and inform customer within 30 mins

· Schedule on-site appointment(s) for Engineer to resolve customer issues (e.g. Engineer involved, appointment details) and inform customer

· To retrieve and provide information to engineers with regards to contract details etc of clients to enable engineer to determine appropriate solution on-site

· Liaise with product suppliers to provide services/parts quotation for maintenance and non-maintenance customers

· Follow up with Post-Sales Team to ensure effective resolution of the request related to faults (from opening to closing of ticket) within the SLA

Provide Quotations for Standard Services Sales and Sales Requests

· Prepare quotation (for repair, labour or consumables e.g. cables, batteries, power supply) for approval by Post Sales Team Lead; If quotation does not fall under guidelines provided to CSO, then escalate to Project Sales.

· Escalate Sales requests (beyond those that can be quoted by CSO; not within their purview) to Sales Lead Admin (once Sales Lead Admin takes over then Sales Lead Admin will be the one closing the loop)

Support Preventive Maintenance

· Retrieve information (equipment list etc) and schedule preventive maintenance for maintenance contract customers

· Retrieve information (e.g. equipment list, schematic, photo) and send to Post Sales Team Lead to assign engineer to conduct preventive maintenance

· Liaise with customer on rooms availability and work with Post Sales Lead to assign engineer

· Provide engineer with information (equipment list) and arrange appointment

Processing of Return Materials Authorisation (RMA)

· Prepare administrative documents and sending out of faulty units to manufacturer service centre

· Follow up with service centre on the repair and collection status thereafter to update customers.

· Update Customer Master Equipment List status and information accordingly

· Tracking and Updating of RMA

Post Sales Inventory Tools

· Ensure all the equipment and tools are properly issued and recorded.

· To raise request accordingly to purchase of running low inventory items

Reports

· To prepare and generate all necessary reports required by Post Sales Team Lead. Not limited to coordinate from various department to retrieve information needed for the reports.