Customer Service Officer

• Salary: 2.2k to 2.6k
• Working hours: Monday - Friday (8-5pm), Saturday (8-5pm, Alternative Saturday)
• Location: JTC Defu Industrial City, Singapore [ Paya Lebar ]

Position Overview

The Customer Service Officer (CSO) is a vital member of our team, responsible for

providing exceptional customer service and support. This role involves handling inbound

queries, managing equipment rental bookings, and identifying opportunities to increase

sales through excellent service.

Responsibilities:

Customer Service and Support

• Respond to customer inquiries via phone, email, walk-in and live chat with professionalism and empathy.
• Provide accurate information about our products, services, and rental terms.
• Resolve customer issues promptly, ensuring customer satisfaction and loyalty.
• Process equipment rental bookings, modifications, and cancellations efficiently.

Inbound Sales

• Identify sales opportunities during customer interactions by understanding customer needs and suggesting appropriate rental equipment and services.
• Guide customers through the rental process, upselling and cross-selling where applicable to enhance their experience and meet their needs.
• Achieve and exceed monthly sales targets by converting inquiries into sales and rental agreements.
• Maintain up-to-date knowledge of promotions, deals, and new products/services to
• inform and attract customers.

Administrative Duties

• Keep accurate records of customer interactions, transactions, comments, and complaints.
• Coordinate with the logistics and maintenance teams to ensure equipment availability and readiness for customers.
• Process payments and handle financial transactions with confidentiality and accuracy.
• Provide feedback on customer service processes and equipment offerings to enhance business

Requirements:

• Diploma required; further education or certification in customer service, sales, or related field is preferred.
• Proven experience in customer service, with a background in sales or a target-driven environment preferred.
• Familiarity with sales software and CRM tools is a plus.

✅✅ Interested applicants kindly contact via WhatsApp: +65 8656 3696 (JOHN).

No Charges will be incurred by Candidates for any service rendered.

Email：[email protected]

Lau Zhao Rui Reg.No: R22109652

14C7279 The Supreme HR Advisory Pte Ltd

*Company name and address will only be disclosed once shortlist for interview.

KeyResponsibilities/Duties

• Work closely with the Safety department and operations team to develop, implement, maintain and improve WSHE Management Systems.
• Conduct regular inspections to ensure all site activities are carried out in accordance to MOM safety requirements and all workers comply with safety regulations
• Perform safety audits and inspection of worksites to identify and correct potential hazards, and to ensure safety regulation compliance Identify and recommend best practices and continuous improvement initiatives to reduce ECO risks, raise safety awareness, and improve safe work practices
• Responsible for accident reporting and investigations including near misses and any industrial disease contracted in the project
• Identify environmental issues and recommend measures to rectify the irregularities
• All other ad-hoc duties as assigned

Requirements

• Good knowledge of WSH Act and other WSH related
• At least 5 years relevant experience in the construction industry

Responsibilities

• Assist and support in the resolution of Bank’s Non-Performing Assets (NPAs) cases including enforcement of security
• Regularly review cases under our portfolio to check for credit/asset deterioration, so as to take prompt and appropriate actions to mitigate our risks and maximise recovery.
• Participate in the Bank’s budget exercise to assess the adequacy of the Bank’s Specific Provisions (SP) projections and ensure that all forecasts are tracking according to the budget.
• Work closely with Special Accountants, Independent Financial Advisors, Receivers, Judicial Managers, lawyers, property consultants, other creditor banks, as well as the borrowers to support in the resolution of NPAs.

Requirements

• Degree holder in any discipline
• 2 years of relevant experience in credit collection.
• Proficiency in Excel, PowerPoint and Word
• Team player who is able to work independently
• Meticulous and detailed
• Effective interpersonal and communication (written & oral) skills

Thank you for your interest!

We respect your privacy and all communication will be treated with confidentiality. If you wish to know more about this position or explore other roles, please prepare your updated profile and get in touch with our consultant at [email protected]

Cristina Malabuyoc Malijan EA License No. 02C3423 Personnel Registration No. R1111547

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy

Job Description

• To manage site office and HDB Building Service Centre, attend to resident's feedback and complaints. Interact with residents to maintain good relationship.
• Assist on phone calls and emails to answer resident’s enquiries. Make appointment for resident to attend inspection with BSC (Building Service Centre) team.
• Liaison with consultants and HDB officers.
• Prepare and manage correspondence, reports and documents. Maintain & upkeep of Information Centre & BSC.
• Organize and coordinate site meetings, conferences.
• Provide admin support to the project team.
• Assist HR department to handle foreign construction worker matters.
• Assist Finance Department for project petty cash claim matters.
• Other ad-hoc duties assigned by project manager.

Requirements

• Candidate must possess at least a higher secondary/Pre-U/A level/College, Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma, any field.
• Experience in handling HDB BTO project is preferred.
• Proficient in Microsoft Office such as Excel, Word and Power Point.
• Willing to work 5.5 days at HDB construction site.
• Fluent in English and strong communication skills.

Job Highlights:

• Conveniently located within short walking distance from Raffles Place MRT / Telok Ayer MRT.
• 1 WFH day a week with staggered work hours upon confirmation.

Job Descriptions:

• Handle full sets of accounts for clients and preparation for monthly financial reporting.
• Provide professional client service and ensure reporting timelines are met.
• Prepare/Review month-end payments and online banking transactions.
• Prepare/Review GST report and filing.
• Audit liaison and drafting of financial statements.
• Preparation of XBRL submission.
• Compute monthly payroll and year-end remuneration returns. (e.g.Form IR8A)
• Client relationship management, including but not limited to, professional advice to clients, projects/tasks management/coordination.
• Any other ad-hoc duties as assigned.

Requirements:

• Candidate must possess a Degree in Accountancy or equivalent.
• Minimum 3-5 years of relevant working experience in handling full set of accounts.
• Those with experience in professional firms is an advantageous.
• Candidate must be proficient in English & Japanese (JLPT N2) to liaise with and to provide consultation to Japanese speaking clients stationed in Japan.
• Able to multi-task in a fast-moving environment.
• Self-motivated and serious work attitude.
• Detailed and customer-service oriented.
• A good team player.

Company Benefits:

• Quarterly townhall session & team bonding.
• Bi-monthly workshops & seminars for our employees to stay up to date with the relevant industrial knowledges & latest regulations.
• Comprehensive group medical and hospitalization insurance benefits.
• We encourage our employee’s professional development by offering Study Leave & professional qualification course subsidy.

Job Highlights:

· Conveniently located within short walking distance from Raffles Place MRT / Telok Ayer MRT.

· 1 WFH day a week with staggered work hours upon confirmation.

Job Description:

· Handle full sets of accounts for clients and preparation for monthly financial reporting.

· Provide professional client service and ensure reporting timelines are met.

· Prepare/Review month-end payments and online banking transactions.

· Prepare/Review GST report and filing.

· Audit liaison and drafting of financial statements.

· Preparation of XBRL submission

· Compute monthly payroll and year-end remuneration returns (e.g.Form IR8A)

· Client relationship management, including but not limited to, professional advice to clients, projects/tasks management/coordination.

· Any other ad-hoc duties as assigned.

Requirements:

· Candidate must possess a Degree in Accountancy or equivalent.

· Minimum 4-5 years of relevant working experience in handling full set of accounts.

· Those with experience in professional firms is an advantageous.

· Candidate must be proficient in English & Japanese (JLPT N2) to liaise with and to provide consultation to Japanese speaking clients stationed in Japan.

· Able to multi-task in a fast-moving environment.

· Self-motivated and serious work attitude.

· Detailed and customer-service oriented.

· A good team player.

Company Benefits:

· Quarterly townhall session & team bonding.

· Bi-monthly workshops & seminars for our employees to stay up to date with the relevant industrial knowledges & latest regulations.

· Comprehensive group medical and hospitalization insurance benefits.

· We encourage our employee’s professional development by offering Study Leave & professional qualification course subsidy.

Roles & Responsibilities

Finance Duties:

· Daily operation of Finance, HR, IT and Admin Department

· Record suppliers’ invoices and staff claims.

· Process payments.

· Reconcile AP balance against supplier’s SOA.

· Maintain Fixed Assets listing.

· Reconcile inventory regularly

· Perform month end financial closing.

· Prepare monthly reports / Management report

· Prepare and submit GST returns.

· Prepare bank reconciliation and audit schedules.

· Maintain accounting files and records.

· Support in financial audits

HR

Run Payroll and all tasks associated with payroll.

Administrative duties

· Manage the office and ensure that all administrative tasks are completed efficiently and effectively.

· Undertake any other ad-hoc tasks and responsibilities assigned.

Requirements:

· Bachelor’s degree in finance/accounting and/or relevant professional qualifications

· Proficiency in Office 365/ ERP system

· Part time can be considerate

Please email to : [email protected]

Reporting to the Student Services Manager, Student Services, this role will be part of a customer-fronting team within a private education institution.

Accountabilities:

• Student Services: Execute the day-to-day work processes for the smooth delivery of services to SIM GE learners.
• Provide inputs or suggestions to improve on systems and processes to improve the efficiency and effectiveness of Student Services department.
• Executes work processes to ensure that SIM GE student interactions are responded to in accordance to policies, procedures and regulatory requirements.

If deemed competent during assessment of interview and with relevant years of experience, candidates will be considered for Senior Student Services Officer / Executive with the additional roles below:

• will additionally support the Supervisor in monitoring the day-to-day work processes for the smooth delivery of services to SIM GE learners.
• will provide guidance to team members to perform their duties effectively and efficiently.
• will assist the Supervisor to analyse the team's student interactions through the monthly scorecard.
• assists in audits on Student Services department.

Job Requirements:

• A recognized Diploma / GCE "A" / "O" Levels.
• Minimum 3 years of working experience within a service environment, preferably in a diverse education setting.
• Understanding of call centre operations, with knowledge of customer service and enquiry-handling processes is a must.
• Bilingual with good command of spoken and written English.
• Knowledge of Microsoft Office software.

Personal Attributes

• Excellent interpersonal, written and communication skills.
• Good planning and organisational skills.
• Ability to engage effectively with people of diverse background.
• Ability to communicate effectively with students and parents.
• A team player who is able to work with academic staff and administrative support personnel.
• Able to work independently and as a member of multiple and varied teams.
• Able to work on flexi-hours and Saturdays when required.

Find Out Even More At: https://tinyurl.com/mindflex-full-time-position

Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)

Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

Details:

• Assist in shortlisting and recommending suitable tutor profiles to parents
• Coordinate & arrange 1st tuition lesson between client and tutors
• Assist with day-to-day Admin and Operations of company
• 4 Weekdays, 1 Weekend OR 3 Weekdays, 2 Weekends, 9.00AM to 6.30PM
• Able to commit for minimum 1 year
• $2,300 - $3,000/Month & Monthly Bonuses ($200 - $700/Month)
• Clear Salary Progression & Annual Salary Review (Min 10%)
• Casual attire, company culture is fun and relaxed
• Strictly no Overtime, no Bring Work Home
• Office with Modern & Fun Entertainment Facilities

Job Description:

• Assist to update records and data via excel or accounting software
• Filing, scanning, archiving of accounting documents
• Assist Accounts Manager / Assistant Manager / Senior Executive with financial statements work
• Send documents by post / courier or visiting clients for collection for collection of documents
• Maintain storage records of documents
• Provide assistance in accounting assignments
• Other ad-hoc duties as assigned

Requirements:

• Candidate must possess a Diploma in Accounting
• At least 1 – 2 years of relevant working experience (partial / full sets of accounts)
• Able to multi-task in a fast-moving environment
• Self-motivated and serious work attitude
• Detailed and customer-service oriented
• Strong drive and passion to learn accounting
• Team player

Company Benefits:

• Quarterly townhall session & team bonding.
• Bi-monthly workshops & seminars for our employees to stay up to date with the relevant industrial knowledges & latest regulations.
• Comprehensive group medical and hospitalization insurance benefits.
• We encourage our employee’s professional development by offering Study Leave & professional qualification course subsidy.

Working Days/Hours (depend on assignment):

5-day work week shift work, required to work on weekends

8.00am – 5.30pm / 8.30am – 6.00pm, off on PH

Salary: Up $2700 + $100 Transport Allowance + AWS + VB + Incentives

Responsibilities:

• Attend to enquiries, primarily incoming calls through the hotline or other channels such as email
• Understand customer’s needs and provide quick, accurate and satisfactory answers to their queries
• Point to point enquiries from customer
• Perform out bound calls to customers who leave callback
• Ensure proper recording of conversation with customer in the call centre system
• Meet/exceed all individual and team key performance indicators (KPI) set by the management
• Maintain a positive and helpful approach in interactions with all customers
• Able to work during weekend and perform OT when necessary
• Other ad hoc duties as assigned by Team Leaders or Supervisors

Requirements:

• Have previous experience in Call Centre is highly preferred or Customer Service experience
• Mandarin speaking to handle Chinese speaking customers
• A team player with good interpersonal and communications skills
• Self-motivated and able to work independently with minimal supervision

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

Job Descriptions

• Handle full spectrum of project administration and oversee daily administrative tasks at the site office.
• Handle to the public residents, clients in the vicinity and proximity of the works on the impact of the project activities
• Manage feedback, complaints and queries made in relation to projects from the public tactfully and render full support on all press and public relations matters related to the Contract.
• Arrange and attend meetings on public relation matters with project team where necessary.
• Promote and maintain a good relationship with the public before and during the full period of project.
• Establish a filing system and maintain thorough documentation for all files and correspondence pertaining to the project.
• Prepare monthly reports, current engagement reports, and engagement programmes for clients
• Perform site walks, house-to-house visits to residential areas
• Assist and support Site Coordinator/ Project Manager on any ad-hoc duties.
• PROs/APROs are responsible for the maintenance of good relations and rapport between residents and other relevant parties through effective communication in English and one other official language. Ability to speak one other Chinese dialect is a plus.

Requirements

• Minimum GCE “O” Level in a relevant discipline
• At least 1 years' of public relations working experience in the construction industry
• Proficient in MS Word, Excel and Outlook
• Proficient in both English and Chinese as this position requires to liaise with mandarin-speaking residents
• Good client facing with strong people orientation ability to build and develop positive relations with internal and external parties
• Resourceful and good interpersonal skill
• Able to work independently, organized and possess positive working attitude
• Prefer candidate that have experience liaising with and between HDB, Residents' Committees (RCs), and Town Councils.

⏰Monday to Friday, office hours