Job Overview:

The After Sales Admin Coordinator is responsible for managing all aspects of after-sales service in a diamond shop. This role involves coordinating repairs, returns, customer inquiries, and maintaining customer satisfaction while ensuring efficient administrative processes.

Key Responsibilities:

1. Customer Service:Respond to customer inquiries via phone, email, and in-person regarding after-sales services.
   Address complaints and resolve issues related to purchases, repairs, and returns.
   
2. Order Management:Process and track after-sales orders, including repairs and custom orders.
   Maintain accurate records of customer interactions and transactions.
   
3. Repair Coordination:Liaise with jewelers and repair staff to ensure timely and quality service.
   Schedule and manage repair timelines, keeping customers informed of progress.
   
4. Returns and Exchanges:Handle the return and exchange process, ensuring compliance with company policies.
   Assist customers with documentation and provide necessary information for processing returns.
   
5. Inventory Management:Monitor inventory levels of returned and repaired items.
   Assist in managing stock levels and placing orders for replacement parts as needed.
   
6. Documentation and Reporting:Maintain accurate records of all after-sales activities and customer interactions.
   Prepare regular reports on after-sales performance, including customer feedback and service metrics.
   
7. Team Collaboration:Work closely with sales, marketing, and management teams to align after-sales services with overall business goals.
   Participate in team meetings and contribute ideas for improving after-sales processes.
   
8. Training and Development:Provide training and support to new staff on after-sales procedures.
   Stay updated on product knowledge and industry trends to assist customers effectively.
   
9. Customer Follow-Up:Conduct follow-up calls or emails to ensure customer satisfaction post-service.
   Gather feedback to identify areas for improvement in after-sales services.
   

Qualifications:

• High school diploma or equivalent; a degree in business administration or related field is a plus.
• Previous experience in customer service or administrative roles, preferably in retail or jewelry.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and experience with CRM software.
• Open to OT. Open to 6 days work week/weekend need to work. (working hours more than 44 hours is consider OT)

Skills:

• Attention to detail and problem-solving abilities.
• Ability to work independently and as part of a team.
• Customer-focused mindset with a passion for delivering exceptional service.

Please send in your latest resume to [email protected] or contact to +65 64160542

*Only shortlisted candidates will be notified*

Tammy Yap Yong Qi (R24121217)| Employment Agency Licence No:04C3537

Job Details:

• Office Location: Marsiling (warehouse non-aircon environment)
• Salary: S$11 per hour
• Contract : End of Nov 2024 - Feb 2025
• Working Hours: Mon – Fri : 9am – 6pm & Sat : 9am – 1pm

Job Scopes:

1. To key all orders
2. Vetting & checking to ensure all data are in order
3. Other ad hoc duties

Interested candidate please click "APPLY"to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile https://go.persolkelly.com/job/apply/9562

Should you be interested in this position, please contact Coco at 8121 4759 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • UEN No. 200007268E • EA License No. 01C4394 • EA Registration No. R23117223 (Poh Siew Ling)

We’re hiring: Assistant IT Manager, based in Singapore

At Aqua Expeditions, we are passionate about providing exceptional levels of service to our guests. We take pride in pampering our guests and ensuring that their time with us creates a trip of a lifetime. The Aqua experience is carefully curated by a team of talented individuals — from onboard crew to reservations staff — who work behind the scenes to guarantee smooth sailing. We are always on the lookout for new team players who share our passion and expertise, to ensure a world-class travel experience. If this sounds like you, apply now and be part of our extraordinary voyage!

OUR VISION: To create and deliver unique and authentic once-in-a-lifetime experiences so that our guests can have enriching memories to cherish for a lifetime.

OUR MISSION: Aqua Expeditions offers customized luxury travel experiences aboard vessels of elegant, contemporary design, centered around immersive culture and wildlife excursions unique to each location, award-winning cuisine by renowned chefs, personalized guest service, and a commitment to community, sustainability and preservation.

4 CORE VALUES:

A: We value AUTHENTICITY, believing in the unique talents of each individual and the importance of integrity.

Q: We aim for QUALITY, emphasizing a service-oriented approach and shared knowledge.

U: We believe in UNITY, and prioritize effective teamwork.

A: We hold deep ADMIRATION and respect for our environment, collaborating closely with local communities to foster responsible practices that protect and conserve nature.

Sounds great – what’s the role in a nutshell?

The Assistant IT Manager will be responsible for overseeing and managing the company’s IT infrastructure, ensuring the smooth operation of all IT systems, and leading various IT projects. This role requires a strong background in project management and vendor management to ensure that all IT initiatives are completed on time, within budget, and meet the company’s standards.

Your passion is:

• Project Management: Lead IT projects ensuring on-time, within-scope, and budget-compliant delivery; develop plans; coordinate teams; monitor progress; adjust as needed; scope and develop business processes.
• Vendor Management: Manage IT vendor relationships and contracts; negotiate agreements; ensure compliance; resolve issues promptly.
• IT Infrastructure Management: Oversee maintenance and security of IT systems; implement policies and procedures; troubleshoot and resolve issues quickly.
• Team Leadership: Lead and mentor the IT team; provide guidance, support, and necessary training.
• Strategic Planning: Implement IT strategies aligned with company goals; stay updated on technology trends; recommend and adopt new technologies to enhance efficiency.
• Others: Provide general IT support; manage ticketing process; code basic functions; develop reporting tools and dashboards; perform data analysis and modeling.

What are we looking for?

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Minimum of 3 years of experience in IT management, with a focus on project management and vendor management.
• Strong knowledge of IT infrastructure, systems, and best practices.
• Excellent project management skills, with experience using project management tools.
• Proven ability to manage vendor relationships and negotiate contracts.
• Strong leadership and team management skills.
• Excellent problem-solving and communication skills.

Preferred Qualifications:

• Experience in managing and running projects.
• Proficiency in data analysis tools and software (e.g., Excel, SQL, Tableau)
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills

Why You'll Love Working With Us:

• Competitive salary and benefits package.
• Be part of an award-winning, worldwide company at the forefront of technological innovation.
• Collaborate with a passionate and dedicated team.
• Make meaningful contributions that drive our company's success.

Apply Now and Let's Shape the Future Together!

Apply at the link below:

https://aquaexpeditionshr.bamboohr.com/careers/199

RESPONSIBILITIES

Candidates are expected to assist and support the Pilotage Services Department in the following:

• To administer daily roster for pilots which includes generating, adjusting, turnout additional manpower and maintaining manpower records.
• To update staff particulars and apply for leave on behalf via the HRMS.
• To verify and ensure accuracy for payment of salaries and monthly incentives.
• To administer sick and hospitalisation leave which includes timely consolidation of medical certificate, submission of medical claims on behalf, updating of medical records via the HRMS and processing of medical invoices.
• To arrange pilots for annual and ad-hoc medical checkups.
• To raise Purchase Requisition for the department.
• To serve as a point of contact regarding enquiries on staff benefits.
• To undertake any other duties as assigned by the supervisor.

REQUIREMENTS

• At least a Diploma in any specialisation;
• Minimum 2 years of experience in handling administrative matters;
• Experience in PeopleSoft will be an added advantage;
• Proficiency in Microsoft Office applications;
• Detail-oriented and excellent interpersonal and communication skills; and
• Good time and stress management.

Essential Duties and Responsibilities:

• Learns to conduct routine analyses in compliance with applicable methods, protocols, SOPs, and regulatory agency guidelines.
• Learns how to document work and maintain study documentation and laboratory records.
• Learns how to use laboratory equipment and software appropriate for assigned tasks.
• Learns to carry out testing on all aspects of work and calibration of equipment in the respective section when necessary.
• Learns to highlight abnormalities and discrepancies in the testing, calibration, and results.
• Learns to perform the duties of a Quality Officer for the section.
• Attends and participates in project meetings.
• Learns to perform peer review of data.
• Learns to highlight abnormalities and discrepancies in the testing, calibration, and results.
• Contributes to a cohesive team environment. Plans individual workload in coordination with team members.
• General laboratory work like sample receipt and registration, preparation of sample bottles and helping to maintain cleanliness of laboratory, equipment, and apparatus.
• Maintains a clean and safe laboratory work environment.
• Conducts all activities in a safe and efficient manner.
• Assist the Laboratory Manager/Senior Chemist in all aspects of work in the respective section.
• Demonstrate and promotes the company vision.
• Perform other duties as assigned.

Job Requirement:

• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Chemical Engineering, Chemistry or equivalent
• Interacts with operational personnel, scientific personnel, and department management.
• May work with potentially hazardous materials.
• Overtime and weekend work as required.
• Work requires some standing and sitting for long periods of time, including working within a laboratory hood and standing at a bench top.
• Work requires use of PPE (personal protective equipment).
• Entry level are welcome

Responsibilities

• Plan and direct installation, testing and commissioning of equipment and repair of facilities and equipment
• Plan and direct daily maintenance schedule to technicians
• Coordinate and direct projects, making detail plan and direct technical activities
• Coordinating members of group to work together to accomplish tasks
• Analyze resource required, plan and assess feasibility of projects
• Draft outlines for quotations and invoices
• Making decisions about the purchase of material and services
• Develop and implement Health and Safety Policies, standard operating procedures for the technical work performed at job site
• Provide guidance and direction to subordinates, including setting performance standards and monitoring performance
• Assign, direct and evaluate technicians performance
• Oversee technicians development and maintenance of their competence
• Check technical accuracy of work
• Present and explain proposals, reports, and findings to clients
• Confer with high levels of technical management requirements
• Analyze market demand available resource for operations
• Review of Risk Assessment
• Handling complaints from customers

Requirements

· Minimum Diploma holder or equivalent for BCA requirements if possible (Diploma in Mechanical Engineering/Diploma in Electrical Electronics Engineering)

· Possess Class 3 driving licence

· At least 8 years of air con related experience

· Experience in ACMV project will be preferred

· Bilingual in Mandarin and English to liaise with Mandarin Speaking associate

Your day-to-day

• Direct, guide and manage room attendants and public area attendants to ensure all guestrooms, public areas and heart-of-house locations are maintained to the highest standard of cleanliness and tidiness for safety and comfort for all guest at all times.
• Alert, well informed about the Hotel and able to organize their work during peak hours rapidly by maintaining a constant standard of performance regardless of volumes of business in operations.
• Assist in job training, grooming standard, conduct of colleagues and ensures Housekeeping colleagues act according to Hotel rules and regulations as well as the established policies and procedures
• Maintains the highest standard of personal hygiene and appearance at all times by him/her and colleagues assigned to him/her.
• Supervise, train & retain existing and new Colleagues with a standardized method-on the job training to ensure exceptional cleaning standards are met.
• Attends and represents his/her colleagues at Housekeeping meetings, maintaining effective communication within the department.
• Ensures all colleagues assigned to him/her, starts on time, in clean uniforms, shoes and name badges, understanding they represent the Hotel.
• Ensure that assigned hours of work are maintained and report any misconduct immediately to the direct manager.
• Is responsible for proper room and/or public area attendant assignments, full accomplishment of tasks, allocation of extra duties to the number of rooms credited upon.
• Ensures room and public area attendants are following room cleaning priorities strictly.
• Ensures VIP rooms are correctly supplied, checked and released on time to Front Office.
• Inspects each room on his assigned floor, whether Vacant, Occupied, Check Out or Out Of Service as well as corridors, service areas and emergency staircases.
• Report maintenance issues within their assigned area to Housekeeping office immediately and follows up upon completion.
• Notifies Executive/Assistant Executive Housekeeper when damage or theft to the Hotel property has occurred, whether caused by guests or colleagues.
• Ensures lost & found property is handed into Housekeeping immediately without any delay.
• Ensures all fire staircases, services areas and fire exits remain obstruction free.
• Supervisors to communicate with Coordinator/supervisor in Housekeeping office and peer on room issues such as maintenance defects, cleanliness not up to standard, whereby the room is not ready to release as vacant clean/inspected.
• Floor Supervisor at all time to communicate directly with coordinator, Supervisor or Assistant Executive Housekeeper.
• Advises Assistant Executive Housekeeper/Executive Housekeeper if colleague performance is not satisfactory for coaching and performance management.
• Flexible to work different shifts and assumes other duties assigned by the Assistant Housekeeper from time to time.

What we need from you

• Great communication and interpersonal skills.
• Great understanding in Housekeeping operations.
• Relevant experience as a Room Attendant.
• Carrying or lifting items weighing up to 50 pounds
• Computer literate (excel, word, office)

Responsibilities:

· Able to motivate and lead the sales team.
· Good sense of communication. Able to build and maintain strong relationships with sales team and customer.
· Able to work in full autonomy and yet able to follow the direction and strategy of the management.
· Good fashion sense and keeping up to date with current trends.
· Good knowledge of retail business.
· Able to train promoters and improve the visual merchandising.
· Understand the market, competitors and brand environment.
· At least 5 years of managerial exposure.
· Experience in retail operations, liaising with suppliers, merchandising, etc.
· Able to work shifts hours/weekends/public holiday.
· Customer service oriented.
· Salary offered will be based on individuals' experiences and qualifications.

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company for the purpose of the processing and administration by company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified. **

Lead and Manage IT Audits:

• Plan, organize, and oversee IT audit assignments across various systems and departments.
• Ensure audits are aligned with the organization’s overall risk management strategy.
• Coordinate with internal and external stakeholders to ensure compliance with IT governance frameworks and security standards.

Perform Risk Assessments:

• Analyze and assess risks related to IT infrastructure, applications, and operational processes.
• Evaluate the adequacy of IT controls to safeguard against potential risks, such as data breaches, system failures, and cyber threats.
• Prioritize risk areas for audits based on impact, likelihood, and control weaknesses.

Execute IT Audits:

• Conduct audits to assess the effectiveness and efficiency of IT security measures and governance practices.
• Review system configurations, network security, access control measures, data management protocols, and disaster recovery plans.
• Document audit findings, identify gaps, and report on the adequacy and effectiveness of the organization’s IT controls and governance structures.

Recommend Process Improvements:

• Develop actionable recommendations to strengthen IT security, improve risk management processes, and enhance governance frameworks.
• Work closely with the IT and operations teams to implement suggested improvements and monitor progress.
• Advise management on industry best practices to maintain a secure and efficient IT environment.

Compliance and Reporting:

• Ensure audits comply with applicable regulatory requirements, industry standards (such as ISO, NIST, etc.), and internal policies.
• Prepare detailed audit reports outlining findings, risks, and recommendations.
• Present audit outcomes to senior management and provide ongoing support to maintain a secure IT infrastructure.

Requirements:

• Degree in IT with 6+ years in IT audit, security, and control.
• CISA, CIA, CISSP preferred.
• Expertise in IT governance, risk, and audit.
• Proficient in multiple IT domains and technologies.
• Skilled in evaluating IT security and risk management.
• Knowledge of cybersecurity trends.
• Strong communication, analytical, and teamwork skills.
• 2 years contract
• 5 days work week
• Location Depot Road

To apply, simply click "APPLY" and submit your curriculum vitae (CV) through GO, the official PERSOLKELLY job application platform.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg No: R1982883 (Koh Wei Ling, Gao Weiling)

GOREF:9722

We are looking to employ a highly driven assistant sales manager to assist the sales manager with the day-to-day running of our store. The assistant sales manager’s responsibilities include developing strategies to improve sales, effectively handling customer complaints, and assisting with the recruitment of sales staff. You should also be able to delegate tasks to the sales staff in the absence of the sales manager.

To be successful as an assistant sales manager, you should demonstrate exceptional leadership skills and ensure that sales staff comply with company policies and guidelines. Ultimately, a top-performing assistant sales manager should be able to achieve excellent customer service at all times.

Assistant Sales Manager Responsibilities:

Continually meeting or exceeding sales quotas.

Supervising and guiding the sales team as well as providing incentives to motivate staff to achieve sales targets.

Monitoring the performance of the sales team.

Ensuring that the store is clean and well-maintained at all times.

Building and maintaining good working relationships with customers.

Identifying opportunities and strategies to increase sales.

Regularly attending sales meetings and training sessions.

Ensuring that the store is adequately stocked with company products.

Performing all duties of the Sales Manager in cases of absence or emergency.

Assistant Sales Manager Requirements:

High school diploma or GED.

Bachelor’s degree in marketing, communications, or related field is advantageous.

Proven experience in sales and customer service.

Proficient in all Microsoft Office applications.

The ability to work in a fast-paced environment.

Excellent problem-solving skills.

Strong management and leadership skills.

Effective communication skills.

Exceptional customer service skills.

Responsibilities:

• Maintaining inventory list, and stock management
• Ordering food ingredients from suppliers
• Planning of weekly schedule
• Training and coaching of staff, handling of staff issues and assisting in evaluating staff
• Prepare maintenance report, food loss report
• Recruitment of part time candidates
• Giving suggestions and feedback to Store Manager
• Assist in investigation in event of customers’ complaints
• Streamline processes and ensure smooth operations
• Leading the store’s daily meeting
• Cost control (food cost / labour cost)
• Ad hoc duties assigned by superior

Requirements:

• A minimum of 3 years of relevant experience in KTV / Restaurant Service / Retail or equivalent
• At least a Certificate in Food & Beverage service
• Great communication skills Strong planning and people management skill to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so is the ability to multi-task, work under pressure and with short deadlines
• Able to work in fast-paced F&B environment
• Able to commit shift work, weekends and public holidays

You get to enjoy 5-day work week. Join Ippudo and you will enjoy the fun in our family!

Job Duties:

Customer Focus:

• Bring customers to their tables.
• Serving of food and beverages
• Clearing and setting up of tables
• Preparation of condiments, beverages and desserts
• Sending of bills and cashiering
• Wiping of utensils
• Cleaning of store – mopping, sweeping, wiping of glass and mirrors, etc.
• Attending to customers’ needs
• Answering phone call and customers’ inquiries
• Making daily sales report and updating maintenance report
• Recording food loss and handling of cash
• Item management (ingredients, products, etc.)
• Store Management (equipment, petty cash, etc.)
• Ordering from suppliers, maintaining inventory list and stocktaking
• Training and coaching of staff
• Planning of schedules and section planning
• Learn about food and beverage knowledge, and company’s culture
• Leading store’s daily meeting – reviewing operations and sales
• Handling and resolving incidents and customers’ complaints
• Reporting to the Store Manager/District Manager
• Communicate and share information with staff as well as departments in HQ
• Providing suggestion and feedback regarding store operations and promotions
• Interviewing and selection of part time employees
• Analyse sales report and sales figures
• Cost control (food cost / labour cost)
• Ad hoc duties assigned by superior

Requirements:

• Candidates must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Food & Beverage Services Management or equivalent
• At least 1-2 year(s) of working experience in the related field is required for this position
• Good interpersonal and communication skills
• Independent, self-motivated, resourceful and reliable
• Problem solver and has passion to think out of the box to achieve desires outcome
• Able to work efficiently under pressure

Benefits:

• 5-day work week
• Variable bonus
• Attendance award
• Meal provided
• Birthday voucher
• Staff Discount
• Leave
• Medical benefits
• Long Service Award