OPERATIONS COORDINATOR

What We’re About:

Are you looking for a company that supports your career growth? Looking for a fun working environment? At Spearing, we believe in the perfect balance of work hard and play hard. We're not just about delivering exceptional experiences and products; we're all about fostering a supportive and inclusive environment where our employees can thrive and be their authentic selves. We don't judge people based on their capabilities; instead, we support and guide them to unleash their true potential.

Spearing Events has been a leading player in the events industry for over 15 years has evolved into a provider of innovative, practical and hassle free solutions, specialising in movie screening and corporate engagements. We’re launching Spearing Hobby Collectibles, where we combine the thrill of sports with the excitement of collectibles. Our company is all about embracing the fun and passion of the hobby collectibles world. We're on a mission to bring the joy of collecting to enthusiasts everywhere, starting with our stellar lineup of sports cards, including basketball, baseball, football and NFL cards.

Job Description:

As an Operations Executive, you'll be at the heart of our exciting operations, ensuring that everything runs smoothly with a touch of pzazz. You'll collaborate with our talented teams, both internally and externally, to create seamless experiences and unforgettable moments for our customers. With your coordination skills and passion for efficiency, you'll make sure our operations are as smooth as silk and our customers are left with smiles on their faces.

Responsibilities

• Get your groove on and coordinate logistics and operations for our fabulous events. From selecting amazing venues to managing vendors and being the star of on-site coordination, you'll make sure our events shine brighter than the disco ball.
• Step into the spotlight and manage our inventory like a pro. You'll track stock levels, conduct regular audits, and keep our products flowing like confetti.
• Join the e-commerce dream team and assist in managing product listings, inventory availability, and fulfilment processes. Your attention to detail will make sure our customers' orders are shipped and delivered with lightning speed.
• Rock the stage and oversee order processing, shipping, and delivery timelines. You'll be the maestro of customer satisfaction, ensuring that our customers receive their orders faster than a guitar solo.
• Keep the records spinning and maintain accurate documentation of our operational processes. Invoices, contracts, and permits will be your jam, making sure we're always in tune with regulations and guidelines.
• Put your thinking cap on and propose ideas to optimise operational efficiency. We value your creativity and welcome your suggestions to take our operations to the next level of awesomeness.
• Be the ultimate team player and collaborate with cross-functional superstars from marketing, sales, and customer support. Together, you'll create a symphony of coordination and execution that leaves our customers wanting an encore.
• Shine in the spotlight and build strong relationships with our external partners and suppliers. Your charisma will ensure that we always get the best services and rock-solid partnerships.

Qualifications:

1. You've got the moves! A Diploma in E-Commerce, Operations Management, or a related field (or equivalent work experience) will show us your dedication to the stage of operations coordination.
2. Your multitasking skills are legendary, and you can juggle projects with flair.
3. Attention to detail is your middle name, and problem-solving is your secret weapon.
4. You're a master communicator and can harmonise with our internal teams and external partners like no other.
5. You know how to work the crowd, managing projects with ease using tools like Microsoft Office and project management software like Asana.
6. If you have experience with inventory management systems and e-commerce platforms, consider yourself a rockstar.
7. Pressure? Bring it on! You can handle changing priorities and tight deadlines with a smile that outshines a disco ball.
8. We appreciate your flexibility, as some evenings and weekends might be required during event periods. It's showtime!

What’s In It For You:

1. Do the cha-cha with our benefit package that will make your moves even smoother.
2. We believe in work-life harmony, offering flexible working hours and remote work opportunities, so you can pursue your passions both inside and outside of the office
3. We love to celebrate achievements, big and small! From team outings and milestone celebrations to recognition programs, we make sure your accomplishments are acknowledged and appreciated.
4. As a member of our team, you'll enjoy exclusive discounts on our incredible selection of hobby collectibles. Enhance your own collection while saving money on those hard-to-find gems!
5. No two days are the same at Spearing Hobby Collectibles. As an Operations Coordinator, you'll face exciting challenges that keep you engaged and motivated. You'll have the opportunity to showcase your problem-solving skills and contribute to the growth and success of our company.
6. Join a community of collectors and enthusiasts who share your passion for hobby collectibles. You'll have the opportunity to connect with fellow collectors, industry experts, and influential figures, creating a network that expands your horizons.
7. The atmosphere here is electric and collaborative, making work feel like a never-ending party.

At Spearing Hobby Collectibles, we're not just about selling sports cards; we're about building a community, fostering personal growth, and creating memories that last a lifetime. Join us on this exciting journey and let's make collecting an extraordinary experience together!

Ready to take the leap? Apply now and be a part of our dynamic team at Spearing Hobby Collectibles!

We are looking for a Senior Account Executive to join our accounting team.

Roles & Responsibilties

• Monitor closely on AP, AR and Daily cash collection
• Prepare timely weekly/monthly Inventory Check & Variance report
• Reconciliation of bank/vendor/customer accounts, profit & loss, balance sheet reports
• Responsible for the quarterly GST submission report
• Preparation of audit schedules, liaise with auditor for yearly audit.
• Coordinates with software vendor to maintain accounting software system.
• Overseeing the finance team & financial activities of the Company.
• Assist from time to time in administrative & ad-hoc duties.

Requirements:

• Minimum Diploma in Accounting or any equivalent with at least 3-4 years of relevant experience in Finance / Accounting Department
• Experience in handling transactions and/or accounts of food Manufacturing industry is preferred
• Proficient in using MS Office and SAP would be preferred
• Organized, team player, Initiative & possesses good working attitude.
• Can work independently with minimum supervision.

Job Description

Responsibilities

-Assist in Full Spectrum of HR

-Manage whole payroll process timely and accurately and compliance to statutory requirement including CPF

-Staff onboarding and offboarding, resolving conflicts and internal disciplinary /counselling on staff

-Daily Administrative work and settlement of receivables and payable.

-Assist & Cover Accounts & HR Department on Filing, daily duties and data entry.

Requirements

-Able to Start Work immediately

-Minimum Diploma or Accounts /HRM related course of studies

-Minimum 1 year of HR, accounts or Admin experience

-Knowledge of employment legislation preferred

-Excellent analytical interpersonal and communication skills

-Proactive and can work independent

-Good listening and speaking skills

We are looking for an Account & HR Administrator to support in administrative and operations. You should be comfortable with multitasking various administrative matters and large quantities of data in a timely manner.

Description and Responsibilities:

• Manage day-to-day HR administrative tasks in the absence of the HR personnel.
• Assist in recruitment processes including job posting, screening resumes, scheduling interviews, and conducting initial interviews.
• Handle employee onboarding and offboarding processes, including documentation and orientation.
• Manage employee records, ensuring accuracy and confidentiality.
• Support the work passes matter with Accounts personnel.
• Preparing, submitting, and liaising for MOM survey matter.
• Coordinate with relevant departments for HR-related matters such as payroll, benefits administration, and performance management.
• Assist in preparing HR-related documents such as employment contracts, letters, and reports.
• Ordering Stationery for Office every two months.
• Provide Administrative Support to Accounts & HR projects and initiatives as needed.

Requirement:

• Min. Diploma certificate in any subject.
• Good communication and interpersonal skills.
• Meticulous, well-organized and with the ability to multitask.
• Good in Microsoft Office.
• Candidate should be familiar with using MS Outlook as our emailing tool within the office workstation.
• Ability to work independently and handle confidential information with discretion.

Work Week : 5.5 days.

Working Hours : 9am to 6pm (Monday to Friday)

: 9am to 1pm (Saturday)

Working Days : Monday to Friday and Saturday (on privilege time-off and only when there is no pending job duty on hands)

Location : No 5 Sungei Kadut Street 2, Trendspace #06-07/08 Singapore 729227.

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Job Responsibilities

Admin (80%)

· Arrange delivery schedule, follow up on delivery, check and tally quantity received against PO orders and DO.

· Provide packing quotation and do costing for packing department.

· Tracking and updating of all shipment record and tally driver transport form

· Prepare and update DO & Blanket order.

· Prepare/Send/Filling invoices and update necessary report.

· Daily report incoming & outgoing stocklist.

· Issue PO to supplier.

· Monthly update pallet sales report.

· Check and mail out tenant invoice.

· Check heat treatment checklist and send out the heat treatment cert for customer upon request.

· Managing phone calls and responding to customer inquiries.

· Responsible for all general office equipment, supplies and stationeries including maintenance, renew pressure vessel, repairs and adequate stock.

· Purchase indirect material for production and packing.

· Any other duties assigned.

Accounts (20%)

• Assist with account payable & receivable (monthly SOA, follow up outstanding payment from customers)

Job Requirement

- Min Degree in equivalent in Business/Account.

- Proficient in Microsoft Office.

- Good initiative, ability to work independently & able to take instructions efficiently.

- Relevant customer service experiences with positive learning attitude.

- Good team-player & interpersonal skills.

- Singaporean/PR are welcome to apply.

Job Details

- 5 Day Work Week

- Working hours: 8am - 5pm (Mon - Fri)

- Transport provided: Pick up and drop off at Yew Tee MRT & Fajar Road

(NOTE: The following information should be Included in the Resume. Thank you)

1. Date of Availability
2. Detailed Job Scope
3. Reason for Leaving for All Employments
4. Salary Expectation

Shortlisted candidates will be notified for an interview.

-Coordinate sales team by managing schedules, filing documents and communicating relevant information

-Ensure the adequacy of sales-related equipment, material

-Respond and follow up after-sales customers complaints

-Store and sort financial and non-financial data in electronic form and present reports

-Handle the processing of all orders with accuracy and timeliness

-Inform clients of unforeseen delays or problems

-Monitor the team’s progress, identify shortcomings and propose improvements

- AR and AP key in to system & knock off work. operating autocount

- Provide support to the Purchaser

-Ensure adherence to company policies and reports to the higher management

Requirements:

-Experience: at least 1 year relevant working experience

-Proven experience in sales; experience as a sales coordinator or in administrative and junuor accounting positions will be considered an added advantage

-Knowledge in general hardware products (building materials, hardware & etc) will be added advantage.

-Good computer skills (MS Office), autocount and basic accounting knowledge.

-Well-organized and responsible with an aptitude in problem-solving

-high level of dedication with pleasant , positive and cheerful attitude

-Abiity and maturity to carry out and execute higher management's instructions with strict confidence tactfully and efficiently

-Coordinate sales team by managing schedules, filing documents and communicating relevant sales information

-Ensure the adequacy of sales-related equipment or material

-Respond and follow up after-sales customers complaints

-Store and sort financial and non-financial data in electronic form and present reports

-Handle the processing of all sales orders with accuracy and timeliness

-Inform clients of unforeseen delays or problems

-Monitor the team’s progress, identify shortcomings and propose improvements

- AR and AP key in to system & knock off work

- Providing administrative support to the Purchaser

-Providing administrative support and reporting to the higher management

_General administrative duties

Requirements:

-Experience: at least 1 year relevant working experience

-Proven experience in sales; experience as a sales coordinator or in administrative and junior accounting positions will be considered a good advantage

-Knowledge in general hardware products (building materials, hardware & etc) will be an added advantage.

-Good computer skills (MS Office) ,autocount and basic accounting knowledge

-Well-organized and responsible with an aptitude in problem-solving

-High level of dedication , pleasant and positive attitude

- Abiilty and maturity to carry out and execute higher management's instructions with strictest confidence tactfully and efficiently is a must.

Key Responsibilities:

• Developing and implementing sales strategies: Identify and target potential customers in the F&B sector, develop sales strategies and plans to reach and exceed sales targets.
• Business development: Actively seek out new business opportunities and secure new clients in the F&B sector. This may involve networking, attending industry events, and building relationships with key decisionmakers.
• Relationship management: Build and maintain strong relationships with existing clients in the F&B sector. Provide exceptional customer service, address any concerns or issues that may arise, and ensure client satisfaction.
• Sales presentations and negotiations: Prepare and deliver sales presentations to potential clients in the F&B sector, showcasing products, services, and solutions. Conduct negotiations and close deals to achieve sales targets.
• Market research and analysis: Stay up-to-date with industry trends, competitors, and market conditions in the F&B sector. Conduct market research and analysis to identify opportunities for business growth and stay ahead of the competition.
• Collaboration with internal teams: Collaborate with cross-functional teams such as marketing and operations to ensure seamless execution of sales strategies. Provide feedback and insights from the F&B sector to improve products, services, and overall business operations.
• Sales reporting: Regularly report sales activities, progress, and achievements to management. This may involve tracking sales metrics, analyzing data, and presenting reports to assess performance and identify areas for improvement.
• To collect payment: Adjust the credit limit-need to apply to the company- reduce the prompting from software- in expiring of credit term. (constantly monitor and work closely with the client)

Job Requirements:

• Previous experience in promoting products, services, and projects to the catering industry.
• Minimum diploma in business management, marketing, or related fields.
• At least 2 years of sales experience, with a proven track record of achieving or exceeding sales targets.
• Strong interpersonal skills and ability to build relationships.
• Excellent communication and presentation skills.
• Proactive in identifying and pursuing sales opportunities.
• Ability to work independently and effectively manage multiple priorities.
• Proficiency in both Chinese and English.

Key Role:

• Supervising and actively participating in various aspects of operations.
• Procurement: Drafting company’s reasonable forecasts for timely delivery [no stockouts, no excess stock].
• Monitoring and executing shipping operations.
• Planning for quality management.
• Streamlining processes for efficiency and cost savings.

Job Description:

• Ensure timely, quantity, quality, and budgeted delivery of products to meet customer demands.
• Generate monthly variance reports, analyze and manage changes in product lifecycle, gradual elimination transitions, promotional products, and impacts of slow-moving or obsolete inventory, providing actionable strategies and implementation plans.
• Track inventory, conduct inventory reviews, monitor customer fill rates, supplier performance, and forecast accuracy, providing actionable strategies and implementation plans.
• Monitor and react to product demand changes, adjust inventory plans accordingly through appropriate strategies and implementation plans.
• Provide accurate forecasting and develop strategies to improve forecasting processes and minimize variance.
• Oversee and manage inbound operations, including agreements with third-party logistics providers.
• Supervise product quality, ensuring timely monthly execution and monitoring, including standard documentation collection.
• Participate in developing and supporting the development of Standard Operating Procedures (SOPs) for demand forecasting and supply planning using ERP systems.
• Assist in daily procurement operations.
• Perform other ad-hoc duties as required.

Job Requirements:

• Maintain a positive and proactive attitude.
• Ability to handle crisis situations.
• Excellent communication and interpersonal skills, adept at maintaining company relationships.
• Experience in operational management related to inbound operations, ability to negotiate with third-party logistics providers.
• Ability to effectively collaborate with internal teams and external partners for mutual benefit.
• Proficient in inventory management, demand forecasting, and supply planning skills.
• Strong analytical skills and attention to detail, capable of analyzing data and providing accurate forecasts.
• Familiarity with ERP systems and proficient in using them for inventory management and planning.
• Ability to multitask and set task priorities effectively in a fast-paced environment.
• 3-5 years of work experience in operations management or related fields.
• Proficiency in both Chinese and English preferred.
• Join our team to contribute to optimizing operations and driving business success.
• Apply now to join our dynamic team dedicated to creating a future together.

Responsibilities:

· Responsible for work pass administration such as work pass applications, renewal, cancellation, and issuance

· Liaising with employment agencies, posting jobs on various job portals, coordinating with hiring managers and candidates on interview

· Update and maintain employees' information into system, records and personal files.

· Responsible for onboarding and off boarding administration

· Process payroll, CPF, Income Tax, IR21 and other relevant statutory submissions

· Ensure timely submission of statutory matters like MOM and related market surveys

· Source and facilitate staff training, update and maintain staff training records and timely submission of training grant

· Any other administrative duties & ad hoc duties tasked by Manager or Supervisor.

Job Requirement:

• Minimum GCE ‘O’ Level
• Minimum 1-2 years of relevant working experience
• Good knowledge of employment legislation(Employment Act)

This position is responsible for the prospecting and acquiring new accounts, managing accounts of existing clients, addressing customer's requests, complaints and needs as well as foster a long-term relationship with the customer by demonstrating high service standards. Premplas is committed to an employee-orientated, high performance culture that emphasises empowerment, quality, continuous improvement, and the recruitment and on-going development of a superior workplace.

Individual to be involved in:

1. Serve as the main point of contact for all customer account-related matters.

2. Build and maintain positive and long-lasting client relationships. 3. Conduct after-sales activities and promote company products and services via cross-selling and upselling to existing clients.

4. Act as client advocates and work with internal departments to ensure that clients’ needs are understood and satisfied.

5. Maintain up-to-date knowledge of company products and services, its competitiveness relative to market products, as well as market and industry trends.

6. Actively source for new prospects and convert them to leads to generate new accounts for the company.

Requirements

1. Full knowledge of company products and services, competitive landscape as well as market and industry trends .

2. Good knowledge of client account management and the ability to build long-lasting relationships with clients.

3. Excellent listening, communication, and presenting skills. Ability to articulate well on products and services.

This position is responsible for the prospecting and acquiring new accounts, managing accounts of existing clients, addressing customer's requests, complaints and needs as well as foster a long-term relationship with the customer by demonstrating high service standards. Premplas is committed to an employee-orientated, high performance culture that emphasises empowerment, quality, continuous improvement, and the recruitment and on-going development of a superior workplace.

Individual to be involved in:

1. Serve as the main point of contact for all customer account-related matters.

2. Build and maintain positive and long-lasting client relationships. 3. Conduct after-sales activities and promote company products and services via cross-selling and upselling to existing clients.

4. Act as client advocates and work with internal departments to ensure that clients’ needs are understood and satisfied.

5. Maintain up-to-date knowledge of company products and services, its competitiveness relative to market products, as well as market and industry trends.

6. Actively source for new prospects and convert them to leads to generate new accounts for the company.

Requirements

1. Full knowledge of company products and services, competitive landscape as well as market and industry trends .

2. Good knowledge of client account management and the ability to build long-lasting relationships with clients.

3. Excellent listening, communication, and presenting skills. Ability to articulate well on products and services.

• Assist company to manage social media platform.
• Social media strategy development: Work with the team to create social media strategies that support the overall marketing plan.
• Social media account management: Manage social media accounts, including but not limited to, Facebook, Instagram and Tik Tok ensuring all content is up to date, accurate, and aligned with the brand's voice.
• Social media advertising: Develop and execute social media advertising campaigns, including targeting, ad creative, and budget management.
• Analytics: Monitor social media analytics to track and report on the success of social media campaigns, including engagement, reach, and conversions.
• Community management: Engage with social media followers and respond to comments and messages in a timely and professional manner.
• Stay up-to-date with social media trends and best practices: Continuously research and educate themselves on social media trends, new platforms, and best practices to ensure that the brand's social media presence is effective and relevant.

Element has an opportunity for a Administrator to join our growing team. This is a great opportunity to develop your Administration career within a Global TIC business.

This role is based in Sungei Kadut Loop, Singapore.

Job Duties:

• Assist with the Reception desk as required and other associated tasks, including directing incoming calls and visitor arrival/departure
• Using the in-house database and other systems effectively to ensure maximum efficiency
• Ability to work flexibly in a busy environment with an established team and processes
• Organising couriers
• Maintain filing system
• Prepare mail
• Arrange correspondence for overseas deliveries

Job Requirements:

• Relevant experience within an office environment would be advantageous
• Highly motivated and organized individual with a flexible approach to work
• Detail-oriented and ability to work independently
• Ability to work well under pressure and meet tight deadlines without compromising the quality of work or safety
• Able to work on Saturdays as of when required

HOW TO APPLY:

Interested applicants, please submit your updated resume to [email protected]

Please state your availability, current & expected salaries for processing purpose. All applications will be treated in the strictest confidence. We regret that only shortlisted candidates will be notified.

Job Scope

• Application, renewal, cancellation of work passes, processing PRC/NTS and work permits.
• Develop and manage HR policies and procedures in accordance with company regulations and local regulatory compliance.
• Assist with office administrative task
• Prepare and process documentation to facilitate incoming and outgoing shipments and projects.
• Support and coordinate with English and Chinese speaking staff, suppliers, and customers

Requirements and Qualifications

• Diploma / Degree in Human Resource Management
• Preferably in Manufacturing background.
• Proficient in both spoken and written English as well as Mandarin.
• Computer literate and Basic proficiency in Microsoft Excel

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Responsiblities

The ideal candidate is a playmaker that can run a campaign with just an idea - they are able to conceptualise a seeded idea and explore various marketing opportunities. Ideating innovative marketing strategies and bringing possibilities into fruition is their passion. They are a self-starter, intuitive, creative, yet organised. They identify, diagnose, and fill gaps swiftly and rationally.

• Experience in Digital Marketing, Campaign/Social Media marketing, Brand management and/or PR.
• Develop marketing plans, prepare proposals and decks.
• Develop strategic marketing initiatives and activities.
• Strategise and manage social media accounts.
• Strategise, optimise, and manage ads (Google, YouTube, Social Media, TikTok).
• Manage KOLs for various campaigns.
• Client and community management via events, workshops, and seminar.
• Experience in digital marketing and content management.
• Evaluate performance and provide recommendations to improve Campaign performance.
• Conduct market research to identify marketing opportunities.
• Manage simultaneous projects from a variety of verticals.
• Write and proofread effective copies.
• Design basic marketing assets.
• Other ad-hoc tasks.

Requirements

• Highly organised and astute.
• Excellent time management.
• Strong analytical skills.
• Good educational background.
• Excellent written and communication skill.
• Highly proficient in English.
• Experience in media buying is preferred.

Preferred Experiences

• Experienced content creator (esp. video content).
• Possess an eye for video content and production.
• Advertising/media agency experience.

Accounts cum Admin Executive

Job description

· Provide secretarial and administrative support to Management Level

· Manage calendar, coordinate appointments, meetings, filling and prepare expenses claims

· Handle incoming and outgoing correspondence

· Handle travel arrangements, expenses claim for Management team

· Draft internal and external correspondences

· Coordinate staff meetings and prepare minutes when necessary

· Assist to handle confidential reports / documentation

· Develop and maintain the organisational database

· Any other duties assigned by the director/Management Team

· To assist HR/Finance where necessary such as filing statutory requirement, government subsidy reimbursement, organizing training and paperwork relating to training and development activities and filing of necessary record.

· Responsible for processing accounting entries and ensuring timely preparation of a company’s financial statements.

· Handle AR/AP/Bank reconciliation/Cash flow

· Assist on recording transaction in computerized accounting system

Job Requirements

· Minimum Diploma in Business administration or related discipline

· Possess knowledge in using Microsoft Office / Autocount Accounting Software

· Preferably with relevant experience will be advantageous

· Effective communication skills (both verbal and written)

· Good interpersonal skills

· Excellent time management skills

· Ability to multitask

About Us:

Join our vibrant food business that proudly operates three bustling restaurants and a central kitchen. We're dedicated to delivering exceptional dining experiences through our passion for food, commitment to quality, and innovative culinary concepts. Our team is the heart of our success, and we're currently seeking a highly organized and efficient Administrative Assistant to support our operations.

Job Summary:

The Administrative Assistant will play a crucial role in streamlining our administrative functions across finance, scheduling, and human resources. This position requires a detail-oriented and proactive individual who excels in data management and administrative tasks, ensuring smooth and efficient operations behind the scenes of our culinary ventures.

Key Responsibilities:

• Perform data entry tasks with high accuracy for financial records, employee schedules, and HR documents.
• Assist in the preparation of financial reports, including but not limited to, expense reports, revenue analysis, and cost control measures.
• Coordinate staff schedules across all locations, ensuring optimal staffing levels to meet business demands.
• Maintain and update HR records, including employee contact information, employment contracts, and performance evaluations.
• Serve as a point of contact for internal inquiries, providing administrative support to the management team.
• Manage inventory of office supplies and place orders as necessary, ensuring the smooth operation of all administrative functions.
• Assist in the organization and coordination of staff meetings, training sessions, and special events.
• Facilitate communication between the restaurants and the central kitchen to ensure alignment and efficiency.

Required Skills and Qualifications:

• Proven experience in an administrative role, preferably within the hospitality or food service industry.
• Strong proficiency in Microsoft Excel and other data management tools.
• Excellent organizational and time management skills, with the ability to prioritize tasks and manage multiple deadlines.
• Strong attention to detail and accuracy in handling financial and employee data.
• Effective communication and interpersonal skills, capable of working collaboratively in a fast-paced environment.
• Self-motivated with the ability to work independently and as part of a team.
• Administrative experience in finance, scheduling, and HR is highly preferred.

What We Offer:

• Competitive salary and benefits package.
• Dynamic and supportive work environment.
• Opportunities for professional growth and development within our expanding food business.
• A chance to be part of a passionate team dedicated to delivering exceptional dining experiences.

This position leads and directs the entire Customer Service and Quality Support department. She/he is responsible for ensuring quality requirements are met and as well as creating customer satisfaction and meeting customer’s expectations.

You will be tasked with:

Quality

• To ensures that the QMS processes are established, implemented, and maintained.
• To involve review and planning of internal audits, discussion with process owners, or even review of the processes in person to ensure they are properly maintained.
• Report to “top management” on the QMS performance and where improvements are needed.
• Conduct safety, quality and environmental system compliance audits
• To ensures that the QMS processes are established, implemented, and maintained.
• Review and verify inspection records, identifying and documenting any quality non-conformances, including root cause analysis, corrective actions and preventive measures.
• Assessment of customer requirements by liaising with relevant parties on managing queries, feedback, complaints and returns.
• To perform products and in-process acceptance activities based on approved specification and documentation as defined in respective process SOP.
• To review maintain and update company’s ISO documentation, and ensure compliance with the requirement of ISO Standard.
• To plan and perform a yearly internal and external audit.

Customer Service Support

• Develop and implement customer support policies and procedures that support employees to proactively handle and resolve customers’ issues promptly and effectively.
• Establish and harmonise all customer care processes with corporate initiatives including reporting and resolution processes.
• Establish, track and monitor customer satisfaction standards and other performance metrics.
• Manage coverage of telephone, email and remote-diagnostic service support to customers to provide technical support in a timely and effective manner for all our products.
• Liaise with customer and suppliers on products/ systems/ services delivered to meet the quality requirements.
• Assessment of customer requirements by liaising with relevant parties on managing queries, feedback, complaints and returns.
• To perform any other duties as assigned and required.

We regret to inform only shortlisted candidates will be notified.

Salary will commensurate with education and experience.

• Duties and Responsibilities
• Identifying, qualifying, and securing business opportunities; coordinating business generation activities; developing customized targeted sales strategies
• Building business relationships with current and potential clients
• Understanding client needs and offering solutions and support; answering potential client questions and follow-up call questions; responding to client requests for proposals (RFPs)
• Collaborating with sales and leadership to secure, retain, and grow accounts
• Creating informative presentations; presenting and delivering information to potential clients at client meetings, industry exhibits, trade shows, and conferences
• Creating and maintaining a list/database of prospect clients; maintaining a database (Salesforce, CRM, Excel, etc.) of prospective client information
• Cold calling; making multiple outbound calls to potential clients; closing sales and working with the client through the closing process
• Meeting all quotas for cold, active, inactive calls, appointments, and interviews; meeting or exceeding annual sales goals
• Maintaining a pipeline of all sales administration using CRM software
• Collaborating with management on sales goals, planning, and forecasting; maintaining short- and long-term business development plans

Requirements and Qualifications

• Experience with lead generation and prospect management
• Excellent verbal and written communication skills; the ability to call, connect, and interact with potential customers
• Persuasive and goal-oriented
• Possesses an energetic, outgoing, and friendly demeanor
• Able to professionally and confidently communicate with C-Level Executives
• High school degree or equivalent
• Four years of cold calling experience; previous experience in an outbound call center, inside sales experience, or related sales experience; knowledge of sales process from initiation to close
• Excellent analytical and time-management skills
• Demonstrated and proven sales results
• Ability to work independently or as an active member of a team