Job Title: Guest Experience Executive / Assistant Manager (ID8165)
Location: Clarke Quay, Singapore
Working Hour: Monday – Friday 9am – 6pm
Salary: $2800 - $4000

Job Description:
• Proactively monitor and address customer grievances, issues and trends across various online platforms to develop strategies to drive a high standard of customer satisfaction.
• Work collaboratively with various internal stakeholders to ensure customers’ experiences align with the company's brand and mission.
• Manage and optimize the Customer Relationship Management (CRM) system to ensure seamless integration across the company and accurate data capture throughout the customer lifecycle.
• Track and measure the impact and success of reputation management campaigns using relevant metrics and analytics tools.
• Develop and implement effective CRM campaigns to promote a positive online reputation, including setup, deployment, delivery reporting, and performance analysis.
• Monitor and analyse customer feedbacks, reviews and sentiments from all touchpoints to identify insights and actionable improvements to increase customer loyalty.
• Provide weekly reports on review trends, feedbacks, service recovery, and actionable recommendations.
• Offer prompt and accurate responses to customer inquiries via email, social media, and phone.
• Investigate and resolve customer complaints, ensuring solutions align with brand values and improve customer satisfaction.
• Collaborate with internal stakeholder teams to address and prevent recurrent issues.
• Oversee the timely production and distribution of marketing materials.
• Manage the CEO's schedule, including organizing appointments, meetings, travel arrangements, and expense claims.
• Prepare materials for meetings, ensuring the CEO is well-prepared.
• Handle confidential information with the utmost discretion and professionalism.
• Undertake marketing administrative duties as required, including sourcing quotations, preparation of minutes, reports and upkeep marketing assets inventory.
• Prepare and present monthly customer service reports on feedbacks, GEI and NPS scoring.

Requirement:
• Demonstrable experience in guest relations and online reputation management, ideally within the hospitality or service sector.
• Knowledge and prior experience with online reputation management tools.
• Exceptional written and verbal communication and interpersonal skills.
• Proven ability in problem-solving, maintaining a customer-centric approach and exceeding customers’ expectations.
• Able to manage stressful situations with poise and professionalism.
• Proficiency in PowerPoint and Excel.

~Good in computer in microsoft words, excel

~Support office operation

~To prepare quotations and invoices

~English & Chinese both written & speaking

~Working hours Monday to Friday 8:30am to 5:30pm

~Experience minimum 1 years in office admin

~Human resource or accounting bankground will have advantage

· Provide administrative support for HR executives

· To handle MOM - WPONLINE & EPONLINE

· Organize, compile, update company personnel records and documentation

· Manage and update HR databases with different information such as new hires, terminations, sick leaves, warnings, vacation and days off

· Help in payroll management, preparation and payment

· Prepare, manage and store paperwork for HR policies and procedures

· Answer employees’ questions and provide requested information

· Maintain schedule and coordinate calendar activities

· Assist recruiters in posting job ads on careers pages and processing received resumes

· Answer telephone calls and provide needed information

· Labour Monitoring, insurance and other adhoc works

· In charge for Employees Training

· In charge for Company Insurance (WICI, FMI, PL), Company vehicle VPC, Motor Insurance, Road Tax

· Help organize and manage new employee orientation, on-boarding, and training programs

• Handle daily internal and external marketing communication, data entry and updating marketing materials. Coordinate with external stakeholders and vendors for marketing assets andvisual merchandise updates.
• Track and compile marketing data for internal and external reporting.
• Any other ad-hoc duties as and when assigned by the Marketing Manager

Responsibilities:

• Responsible to identify the need, follow through product’s requirement and specifications at the right quality.
• Responsible to source, negotiate, purchase, monitor, manage and improve require delivery time at a cost-effective saving ways.
• Assist and support to spear head on all cost saving and reduction program and activities.
• Expedite, including and not limiting to interface with local and overseas suppliers for any contractual agreement and urgent requirement.
• Establish and maintain communication, working closely with internal customers to meet tight timeline.
• Pre-qualify, evaluate and assessed suppliers‘ performance to meet company’s requirements.
• All other procurement activities including of price calculation, discounts or freight charges prior to generate and process purchase orders, follow up with good credit terms negotiation and application, resolution of invoicing discrepancies from suppliers, and maintaining of Approved Vendors List.
• Maintain and updates all related documents and data that will support procurements activities and management administratively, conformity, legality and commercially.
• Additional responsibilities and job scope to be assigned from time to time by immediate superior.

Requirements:

• Min. of 2 year working experience.
• Knowledge of computer software application. E.g. word, excel.
• Able to handle General Administration.
• Strong interpersonal skills and hands-on, positive work attitude.
• Technical knowledge will be an advantage.

1. Preparation of maintenance schedule according to clients master schedule.

2. Preparation of progress report and submission

3. Procurement of material/ parts/ components

4. Technical assessment of systems and introduction of retrofit / replacement recommendation to clients

5. On the job risk analysis and preparation of risk assessment procedure.

6. Preparation of method of statement / process for presentation to clients.

7. Perform checks and inspections of entire systems including control parameters attendance.

8. Troubleshooting of fault / breakdowns and rectification according to authorities / clients requirement.

9. Perform full set of testing complying to authorities / clients requirement.

10. Perform maintenance program and complying to authorities / clients requirementt.

11. Attendance of meeting and or site survey with clients.

12. Submission of quotations / costing to clients within stimulated time frame.

13. Maintenance of good public relationship with vendors / clients.

14. Logistic and manpower planning and arrangement.

1. Preparation of maintenance schedule according to clients master schedule.

2. Preparation of progress report and submission

3. Procurement of material/ parts/ components

4. Technical assessment of systems and introduction of retrofit / replacement recommendation to clients

5. On the job risk analysis and preparation of risk assessment procedure.

6. Preparation of method of statement / process for presentation to clients.

7. Perform checks and inspections of entire systems including control parameters attendance.

8. Troubleshooting of fault / breakdowns and rectification according to authorities / clients requirement.

9. Perform full set of testing complying to authorities / clients requirement.

10. Perform maintenance program and complying to authorities / clients requirementt.

11. Attendance of meeting and or site survey with clients.

12. Submission of quotations / costing to clients within stimulated time frame.

13. Maintenance of good public relationship with vendors / clients.

14. Logistic and manpower planning and arrangement.

Key Responsibilities:

• Responsible for all phases of tender/bid submission.
• Manage the preparation of the bid and review the commercial aspects of the tender.
• Respond efficiently to all incoming sales enquiries by phone, and email
• Provides technical information and explanations; preparing quotations; manages sales cycle well and ensure prompt response to customer
• Provides sales & coordination support to the team and operations
• To service existing and ensure customers' satisfaction
• Achieve sales and business targets.
• Ensure diligent follow up, negotiate and close deals with customers.

Qualifications & Requirements:

• Proficient in MS office applications.
• Able to work independently
• Manage the Junior Coordinators.

Benefits:

• AWS
• Performance bonuses.
• Annual leaves: 15 days

email resume to: [email protected]

1. Preparation of maintenance schedule according to clients master schedule.

2. Preparation of progress report and submission

3. Procurement of material/ parts/ components

4. Technical assessment of systems and introduction of retrofit / replacement recommendation to clients

5. On the job risk analysis and preparation of risk assessment procedure.

6. Preparation of method of statement / process for presentation to clients.

7. Perform checks and inspections of entire systems including control parameters attendance.

8. Troubleshooting of fault / breakdowns and rectification according to authorities / clients requirement.

9. Perform full set of testing complying to authorities / clients requirement.

10. Perform maintenance program and complying to authorities / clients requirementt.

11. Attendance of meeting and or site survey with clients.

12. Submission of quotations / costing to clients within stimulated time frame.

13. Maintenance of good public relationship with vendors / clients.

14. Logistic and manpower planning and arrangement.

1. Preparation of maintenance schedule according to clients master schedule.

2. Preparation of progress report and submission

3. Procurement of material/ parts/ components

4. Technical assessment of systems and introduction of retrofit / replacement recommendation to clients

5. On the job risk analysis and preparation of risk assessment procedure.

6. Preparation of method of statement / process for presentation to clients.

7. Perform checks and inspections of entire systems including control parameters attendance.

8. Troubleshooting of fault / breakdowns and rectification according to authorities / clients requirement.

9. Perform full set of testing complying to authorities / clients requirement.

10. Perform maintenance program and complying to authorities / clients requirementt.

11. Attendance of meeting and or site survey with clients.

12. Submission of quotations / costing to clients within stimulated time frame.

13. Maintenance of good public relationship with vendors / clients.

14. Logistic and manpower planning and arrangement.

HR & Admin Manager (Singapore & Malaysia)

Responsibilities:

Human Resource

· Review HR and performance management policies and key KPIs

· Review company handbooks to include any updates or amendments in Employment Acts

· Handles recruitment process including talent sourcing, liaison with recruitment agencies, drafting job posts, onboarding and orientation.

· Plan manpower needs in line with Minstry of Manpower (MOM) directives and apply for work permit, S Pass, EP, DP and process pass renewals

· Organize annual medical checks for employees

· Handles off-boarding process like conduct exit interviews, termination, retirement

· Handles employee’s queries, grievances and provides career guidance

· Process monthly Singapore and Malaysia payroll using iPay and UBS SAGE including uploading to banks for payment

· Plan and implement annual performance management and propose division of bonuses

· Submission monthly CPF contribution to CPF Board and pay all relevant taxes like EPF, EIS, SOSCO, Zakat, PCB and corporate taxes to Malaysia statutory boards

· Submission of annual tax forms to IRAS and LHDN (Malaysia equivalent of IRAS)

· Apply and claim from statutory boards childcare leave and training course subsidies

· Ensures proper administration of HR and admin practices in line with corporate compliance by HQ, includes meting out disciplinary actions

· Submission of HR reports like monthly headcount, salary list, organization charts and contact list

· Organize annual team bonding sessions and quarterly staff engagement activities

· Manage and verify annual leaves and benefits entitlement, petty cash and transport claims

· Source and identify safety course providers for employees in Singapore and Malaysia

· Ensure all training, payroll and filing records are in place and maintain office cleanliness

Office Administration

• Maintain and process any of the general office admin of the company.
• Stationery & sundry purchasing for office and other ad-hoc projects.
• Tenancy/Rental Management (For both SG & MY offices and rental units for Employees)
• Stationery & Office Equipment management (Sourcing, purchasing, maintain)

IT Support

· Liaising with Vendor on IT equipment and Software matters

· Procuring and maintaining of IT equipment (both mobile phones, laptops, router and printer), issue, returns & repair

· Handling IT enquiries from employee

Requirements:

· Singapore Citizen or SGPPR

· Fluent in both English & Mandarin (Proficiency in Japanese language or Malay is a bonus)

· Preferably Bachelor Degree or Graduate Diploma in Human Resource/Capital Management

· Proficient in MS applications like Word, Excel, Powerpoint and Outlook

· At least 5years’ experience as HR practitioner in Singapore, be well versed in Singapore Employment Act and willing to learn Malaysia labour laws

· Strong communication skills (both verbal & written)

Job Summary

The Finance, HR, and Office Admin role plays a pivotal role in supporting the smooth functioning of our organization across multiple domains. The successful candidate will handle a range of responsibilities encompassing finance, human resources, office administration, and project support functions.

Principal Duties and Responsibilities

1. Finance Support (60%)

· Maintain accurate records of financial transactions, including invoices, receipts, payments, expenses, and grants-related documents.

· Handle invoicing, receipts, payments, and expenses, ensuring compliance with accounting standards and grant guidelines.

· Assist in updating project Profit and Loss (P&L) statements and preparing monthly financial reports.

· Conduct budget vs. actual analysis, including grants utilization tracking.

· Manage vendor relationships and upload invoices in vendor portals.

· Maintain proper documentation of grant approvals, correspondences, and grants-related invoices/receipts.

· Support auditors during financial year audits, including grants-related audit trails.

· Reconcile Accounts Receivable (AR), Accounts Payable (AP), and bank statements, including grants-related transactions.

· Prepare management accounts and assist in budgeting and financial planning.

· Manage GST registration and compliance for grants-related activities.

· Prepare grant submissions and maintain proper documentation of grant approvals and correspondences.

· File invoices/receipts related to goods and services supported by grants ansubmit claims on government grant portals.

· Ensure compliance with grant guidelines and regulations in all administrative processes.

· Work with accountants to produce quarterly GST Returns, ensuring accuracy and compliance with tax regulations.

· Maintain and manage all necessary insurance policies for the company and ensure timely policy renewals.

2. HR Support (10%)

· Manage employee records, including onboarding, staff documents, and HR policies.

· Assist in recruitment efforts, including coordinating interviews and candidate communications.

· Process payroll, including CPF submissions and IR8A filings, and ensure accuracy in salary payments.

· Process and verify staff expense claims, ensuring compliance with company policies and guidelines.

· Maintain oversight of staff leave and benefits, including annual leave, medical leave, and other entitlements.

· Ensure the company is adequately resourced by deconflicting leave schedules of all staff.

Support HR initiatives and compliance with labour laws and regulations.

3. Office Administration (20%)

· Procure office supplies, equipment, and services, ensuring cost-effectiveness and timely delivery.

· Coordinate travel arrangements for team members, including flight bookings, accommodations, and itinerary planning.

· Provide administrative support to senior management, including calendar management, meeting coordination, and expense claims processing.

· Manage corporate secretariat liaisons and maintain corporate documents and contracts.

· Oversee office cleanliness and maintenance, including coordinating with cleaning services and maintenance vendors.

· Maintain organized filing systems for documents, records, and office correspondence.

Facilitate internal communication channels and coordinate meetings, events, and office logistics.

4. Project Support (10%)

· Manage registration portals and logistics for events, including VIP management.

· Prepare documentation for Government Grant Applications and Claims, and work with Government Agencies and auditors on project-based initiatives.

QUALIFICATIONS AND SKILLS

· Ideal to have 3 - 5 years of relevant experience in finance, HR, and office administration roles.

· Proficiency in Office Tools such as Excel, Word, and PowerPoint is a must.

· Proficiency in other Office Tools, e.g., Access, Project, and others, should be highlighted as it will be advantageous.

· Proficiency in QuickBooks or similar business accounting software should be highlighted as it will be advantageous.

· Strong organizational skills, attention to detail, and ability to multitask effectively.

· Self-motivated, proactive, and able to work independently with minimal supervision.

· Must be at least 18 years old, with no upper age limit.

· Fresh graduates are welcomed to apply.

Job Summary

The Executive/ Senior Executive will be responsible for driving revenue growth through effective sales strategies and collaborating with the marketing team to support sales efforts. They will work closely with the Marketing Department to ensure alignment of marketing initiatives with sales objectives. Additionally, they will be tasked with actively pursuing sponsors, managing the sales process, and closing deals.

Principal Duties and Responsibilities

1. Sales Strategy and Execution (80%)

· Develop and implement sales strategies to achieve revenue targets for SSTL and its programs.

· Identify and cultivate new sales leads and opportunities.

· Build and maintain strong relationships with clients, partners, and stakeholders.

· Monitor sales performance and provide insights to optimize strategies for maximum impact on revenue.

· Proactively identify and pursue potential sponsors for SSTL projects.

· Engage in negotiations with potential sponsors to secure deals.

· Manage the entire sales process from prospecting to deal closure.

Ensure all necessary documentation and contracts are completed accurately and in a timely manner.

2. Collaboration with Marketing Team (10%)

· Collaborate with the marketing team to produce necessary marketing collateral and provide support for client presentations and meetings.

· Provide input and insights to the marketing team to help tailor marketing campaigns for maximum sales impact.

· Assist in managing corporate content on the website and social media platforms to support sales efforts.

Contribute to the development of marketing collateral and content targeted at driving sales.

3. Market Research and Competitor Analysis (10%)

· Monitor customers' and competitors' activities in the market and provide valuable insights to management.

· Stay updated on industry trends and incorporate relevant information into sales strategies

QUALIFICATIONS AND SKILLS

· Minimum Degree / Diploma in any field

· Ideally at least 2 years of experience in sales, with a focus on strategic planning, revenue generation, and deal closure.

· Proven track record of meeting or exceeding sales targets, with strong negotiation skills and the ability to close deals effectively.

· Possess good planning and organizational skills to multi-task and adapt to a fast-paced environment.

· Strong analytical skills and the ability to translate data into actionable insights.

· Excellent communication and interpersonal skills, with a strong client-service orientation.

· Possess a "can do" attitude and a high degree of self-discipline and motivation.

Job Descriptions:

- General Administrative Work, e.g., Data Entry, Filing, Record Keeping

- Submission of Documents, Drawings, Letters and Transmittal prepared by Executive Staffs

- Supporting Authority Submission by Executive Staffs

- Regular Updating of Record and Summary to Company Managers

- Maintain Proper Organization of Filing System, Storage of Documentation, and Information

- Handling General Enquiries via Email or Phone

- Other supportive ad-hoc office requirement

Requirements:

- Candidate must possess at least a GCE “O” / “A” levels or Polytechnic Diploma in any field

- No work experience required

- Required Skill(s): Microsoft Office

- Preferably entry level specialized in Clerical / Administrative Support or equivalent

- Good Command of English, Ownership of Tasks

- Friendly and Pleasant Personality

1. JOB DESCRIPTION

Job Description & Requirements

Accounting (QuickBook)

• Input all Sales Invoices and Purchases Invoices
• Match PO to Supplier Invoices and filing
• Make payment to Suppliers (Local and Overseas ) & monthly Staff Payrolls with bank transfer
• Submit Monthly CPF (thru e-submit)
• Maintain AR (to chase overdue payments)
• Reconcil monthly Bank Statement (For SGD, USD, EURO)
• Reconcil GST & submit filing every quarterly (e-submit IRAS)
• Monthly financial report to be ready by 15th of following month
• Submit end year financial reports and files to auditors
• Provide requested documents and enquiries from auditors
• Input all audit adjustements from auditor for final closing

Admin/Purchasing/Shipment

• Process PO to Suppliers (Overseas & Local)
• Reply daily emails to customers and suppliers on orders status / delivery
• Arrange shipments overseas orders
• Update sales statistics
• Other admin duties when required

Responsibilities include:
-Assist in daily operations
-Ensure that the restaurant and kitchen is properly maintained and clean
-Oversee food preparations, presentation and storage to ensure food health and safety compliancy
-Regular checks with customers to gather feedbacks
-resolving of conflicts in a professional way

Qualities we seek are:

· Positive attitude and commitment to excellence

· Respective skills in functions to be performed

· Excellent interpersonal and communications skills

· Team work

· Willing to learn and able to work under pressure

· Experience in F&B Operations,

· Preferably 5 years of previous experience in serving in restaurant

·Must be able to work night shift and split shift

·Must be able to work extra hours if needed

Job Title: Procurement & Planning Executive (ID8134)
Location: Lakeside
Working Hour: 5 days work Monday-Friday 9am – 6 pm
Salary: $3800 - $4200

Job Description:
• Regularly review cost-out opportunities and ensure prices for goods are in line with relevant market rates, efficiently sourced, and procured in a way that creates the best value for the business.
• Lead accurate demand forecast with sales and marketing by successfully monitoring and communicating forecasts, changes, inventory estimates, supply situations, business risks, opportunities, and mitigation plans.
• Identify and analyze sales trends and influencing variables and incorporate analysis in forecasting & inventory planning.
• Effective relationship building with key suppliers for all food/beverage raw materials, ingredients & packaging to meet business demands
• Work with the Sales and Marketing Team to develop and implement short-term and long-term strategic initiatives that enable the business to meet its growth and profitability objectives
• Collaborate with Finance team to ensure procurement management are aligned with corporate standards.
• Maintain knowledge of Import/Export regulations, compliance with the regulations.

Requirement:
• Min Diploma in Business or other relevant field of study
• Minimum 3-5 years’ work experience in purchasing, ideally in FMCG, most preferably meat and cheese sourcing/purchasing.
• Knowledge of Meat and Cheese imports.
• Proven track record of managing a significant cost of goods with strong motivation to deliver cost savings.
• Strong leadership to manage suppliers with good decision-making and the ability to multitask.
• Strong business acumen, open-minded approach, and ability to effectively manage relationships throughout the organization and supplier relationship management skills.

• Bukit Panjang, West Region
• Inventory & Fixed Assets (Accounting)

Fixed Asset function

• Process fixed transactions posting relating to asset acquisition, depreciation and asset movement, prepare journal entries and any adjustment deem necessary, compliance with Singapore Financial Reporting Standards (FRS) and company’s policy & procedures.
• Monitor and clear outstanding transactions in Fixed Asset CIP GL Accounts monthly.
• Prepare monthly PPE/IA/ROU audit schedules
• Asset Addition, Disposal, Lease Asset & Lead Schedules
• Deferred Income Reconciliation & Schedules
• Other schedules required by auditors during hard close / financial year end

Fixed Asset Acquisition

• Create fixed asset master record in Navision and post vendor invoice for asset purchased.
• Tally vendor invoice / delivery to Fixed Asset purchase order.
• Vet Fixed Asset purchase requisitions.
• Ensure asset number is created in accordance to fixed asset capitalisation policy.
• Ensure timely and proper capitalisation of fixed asset acquired.
• Update asset transfers and disposal promptly and accurately

Fixed Asset Verification (FAV) exercise

• Generate and distribute fixed asset listing to company’s fixed asset custodians / HOD
• Follow up to ensure that fixed asset custodian has completed the fixed asset sighting, report discrepancies and get approval to update fixed asset register.
• Prepare and send FAV summary report to company’s Head of Finance in accordance with the policy.
• Review all FAV returns and complete all follow-up actions and achieve closure on/before financial year end, 31 Mar

Others

• Proper filing of all required documents
• Liaise with internal / external stakeholders on Fixed Asset related matters with professionalism
• Review work processes / participate in business process improvements, obtained feedback to improve efficiency and to strengthen internal control procedures
• Any ad-hoc duties as assigned

JOB REQUIREMENTS

• Degree in Accountancy or equivalent
• Minimum 2-3 year of experience in Assets accounting, Accounts Payable or Accounting is preferred. Those with lesser experience will also be considered
• Experience in Navision is an advantage
• Proficient in Microsoft Office especially in MS Excel
• High integrity, meticulous and proactive
• Independent, self-driven with the ability to multi-task to meet tight deadlines
• Strong interpersonal, communication and analytical skills
• Customer service oriented with good service attributes and team spirit to achieve win-win outcome

• Bukit Panjang, West Region
• Accounts Payable (Accounting)

Job Responsibilities:

• Process invoices, payment requests and reimbursement claims accurately within the stipulated timeframe and in accordance to internal procedures and compliance with tax regulations.
• Ensure compliance with Singapore Financial Reporting Standards (FRS) and company’s policy & procedures.
• Ensure invoices are verified against orders, goods or services are received and authorised before processing payment.
• Follow up actively with the relevant parties to resolve problematic invoices, including sending periodic reminders to vendors to act on disputed invoices.
• Liaise with vendors and users to facilitate prompt processing of invoices including those under Direct Debit Authorisation (DDA).
• Accrue unprocessed invoices, payment request and reimbursement claims to meet month-end closing schedule.
• Prepare and submit/post journals for reclassification and adjustments, recurring transactions within institutions’ timeline.
• Check and review monthly journal posting
• Prepare monthly inter-co AP schedules
• Review of end-user purchase/cheque requisitions for budgetary control and to ensure correct GL coding.
• Participate in business process improvements, workflow automation and system implementation.
• Other ad-hoc duties as assigned.

Job Requirements:

• Degree in Accountancy or equivalent
• Minimum 2-3 year of experience in Assets accounting, Accounts Payable or Accounting is preferred. Those with lesser experience will also be considered
• Experience in Navision is an advantage
• Proficient in Microsoft Office especially in MS Excel
• High integrity, meticulous and proactive
• Independent, self-driven with the ability to multi-task to meet tight deadlines
• Strong interpersonal, communication and analytical skills
• Customer service oriented with good service attributes and team spirit to achieve win-win outcome

IMMEDIATE VACANCIES

We are looking for Part Time Customer Service/ Admin Executives.

Training will be provided.

Our Requirements

-- preferably experience in customer service and sales dealing with children and parents

-- fluent in spoken and written English ability to speak Mandarin preferred as job requires interacting with Mandarin - speaking customers

-- willing to be trained

-- basic computer knowledge

-- 4 day work,2 weekdays - 12pm to 9pm, Sat and Sun - 9am to 6pm

Attractive Incentives will be provided on top of basic salaries!

General Administration & Payroll Management

• Typing of Letter of Appointment and other personnel letters for assigned projects/divisions.

• Maintain complete and updated employee records relating to remuneration.

• Ensure accuracy of HR data for monthly payroll processing.

• Perform bi-monthly payroll processing for assigned projects/divisions.

• Support a full spectrum of payroll function including bonus, ad-hoc pay and other allowances on a monthly basis.

• Process staff claims, IR8A and other tax related filings.

• Maintain proper filing and documentation of all relevant documents (payroll advice, reports and correspondences) pertaining to payroll.

• Handle and resolve queries on payroll matters.

Requirements

• Diploma in Human Resource Management, Administrative or similar.

• Minimum 2 years of experience in related functions.

• Good communication skills (written and oral).

• Pro-active manner, willing to offer new suggestions and share.

• Proficient in Microsoft Office/Excel with an eye for details.

Position title: Executive, Operations & Governance (3 months Contract)

Reports to: Senior Database Manager

Date: March 2024

I. About WWF-Singapore: World Wide Fund for Nature (WWF) is one of the world’s largest and most respected independent conservation organisations. WWF’s mission is to stop the degradation of the earth’s natural environment and to build a future in which humans live in harmony with nature. As one of WWF’s international hubs, WWF-Singapore supports a global network spanning over 100 countries. WWF Singapore works closely with local stakeholders towards a greener and more sustainable Singapore and the region around us. We work to address key conservation areas, such as climate change, sustainable finance, deforestation, illegal wildlife trade, marine conservation, and sustainable production and consumption, through collaboration, education and outreach efforts involving the community, businesses, and governments. For more information, please visit wwf.sg.

II. Major Functions:

We are currently seeking a dedicated part-time Operations Executive to join our team, with a primary focus on managing our Know Your Donor (KYD) process. This role involves conducting thorough Anti-Money Laundering (AML) and Anti-Terrorist Financing (ATF) checks, documenting outcomes, and ensuring all donor data is accurately inputted into our Customer Relationship Management (CRM) system as per the directives of the line manager. Reporting directly to the Senior Database Manager, this position plays a crucial role in maintaining the integrity and legality of our fundraising efforts.

III. Major Duties and Responsibilities:

· Know Your Donor (KYD) Process Management: Conduct detailed Anti-Money Laundering (AML) and Countering Terrorism Financing (CTF) checks on potential donors and vendors to ensure compliance with legal standards and organizational policies.

· Documentation and Reporting: Accurately document the outcomes of all checks and assessments. Prepare and submit detailed reports on donor verification activities to the Senior Database Manager.

· Data Management: Input and update donor information in the Customer Relationship Management (CRM) system as required, ensuring data integrity and accuracy.

· Escalation of Issues: Promptly escalate any red flags, suspicious activities, or doubts to senior managers for further investigation and resolution.

· Compliance and Training: Stay updated on relevant compliance regulations and participate in training as required to enhance job performance and compliance understanding.

IV. Profile:

Required Qualifications and Competencies

· Proven experience in managing customers or donors and working with business teams.

· Good understanding of compliance laws and regulations.

· Excellent attention to detail and the ability to manage sensitive information confidentially.

· Experience in using CRM systems and data management tools will be an advantage.

· Ability to work independently and as part of a team with maturity to manage challenging situations.

· An interest in conservation.

· Adheres to WWF’s values, which are: Integrity, Courage, Respect, Collaboration

Working Conditions

· This is a 3 months contract position with a flexible schedule to accommodate the operational requirements of the business.

· The duration and contract hours will be discussed and agreed upon with the selected candidate.

V. What We Offer:

· A flexible and supportive work environment.

· Opportunities for connecting professional development and growth with a passion for nature and the environment.

· Access to a global network of highly skilled professionals and leaders in the field, offering valuable learning and collaboration opportunities.

Reporting to the Finance Manager. He/She is responsible for the accounting and bookkeeping. This role requires a proactive, good attitude, responsible and able to work independently with minimum supervision. He/She has good organizational and communication skills and timeliness in meeting deadlines.

Qualifications & Requirements

1. Degree/Diploma in Accounting or Finance with minimum 2-3 years of accounting experience.

2. Proficient in English and Mandarin.

3. Proficient in Microsoft Office including Excel, PowerPoints, and Words.

4. Good interpersonal analytical skills and meticulous.

Responsibilities

General Administration & Payroll Management

• Typing of Letter of Appointment and other personnel letters for assigned projects/divisions.

• Maintain complete and updated employee records relating to remuneration.

• Ensure accuracy of HR data for monthly payroll processing.

• Perform bi-monthly payroll processing for assigned projects/divisions.

• Support a full spectrum of payroll function including bonus, ad-hoc pay and other allowances on a monthly basis.

• Process staff claims, IR8A and other tax related filings.

• Maintain proper filing and documentation of all relevant documents (payroll advice, reports and correspondences) pertaining to payroll.

• Handle and resolve queries on payroll matters.

Requirements

• Diploma in Human Resource Management, Administrative or similar.

• Minimum 2 years of experience in related functions.

• Good communication skills (written and oral).

• Pro-active manner, willing to offer new suggestions and share.

• Proficient in Microsoft Office/Excel with an eye for details.

We are seeking for dynamic professionals to join our claims team in our corporate managed Healthcare business.

What You'll Be Doing

• Provide accurate and efficient adjudication of claims, validation, pre-authorisation of applications and LOG issuance to meet operational and SLA targets.
• Conduct regular review of current claims processes and working with internal stakeholders on developing new and improved processes to improve efficiency and overall claims experience.
• Manage escalations and stakeholder relations.
• Being a champion for change as well as providing on-going training and development for effective claims management.
• Liaise with the Insurance Company to verify exceptions as well as to resolve any complaints.
• Conduct analysis, prepare periodic reports and presentation when required.

What We Are Looking for

• Strong technical understanding of the claims process for medical claims, preferable in a Third-Party Administrator/Managed Healthcare environment.
• Highly developed interpersonal skills
• Excellent organisational skills and exceptional eye for details.
• Passionate about driving change to improve business outcomes.
• Exceptional communication skills and stakeholder management skills.

We regret to inform that only shortlisted applicants will be notified for an interview.

To learn more about our Organization, please visit https://alliancehealthcare.com.sg.