Job Responsibilities:

• Handle, check and record of incoming and outgoing goods transaction activities.
• Preparation and movement of goods
• Packing and unpacking of goods
• Arrangements for freight forwarders
• Experience in ACCPAC and/or customers’ portal ARIBA is preferred.
• Use of pallet jack for goods movement (no need to have folklift knowledge)

Requirements:

• Able to communicate effectively and work as part of a team.
• Able to read and write simple English.
• Good organisation skilland positive attitude
• At least O level qualification.
• 1 - 2 years of relevant experience, or with no experience are welcome to apply.
• As and when may require to do overtime, with overtime pay.
• Able to start working immediately or short notice preferred.

Andy Tan

Senior Consultant

andy.tan(@)jobplus.sg

MOM Registration No: R1109058

Working Day: 5.5 days weekly

Working hours: 11am-2:30pm & 5pm-10pm

Working Location: Holland Village/Balmoral Plaza

Salary: $2800 - $3,500 (Depending on experience)

Job Description:

• Assist in the daily operations
• Perform outlet opening and closing duties
• Take orders and attend to reservation phone calls
• Maintain cleanliness of service areas
• Perform cashiering duties
• Recommend menu to customers
• Attend to customer feedback and complaints
• Any other duties as assigned by the Manager

Requirements:

• Working experience in F&B restaurants serving western food
• Possess a Food Safety Course Level 1 certificate
• Able to work split-shifts, weekends and public holidays
• Able to work 5.5 days work week

Whatsapp: +65 80135651(Alvin)

Alvin Chua Ming Jing:R23116192

The Supreme HR Advisory Pte Ltd: 14C7279

Job Description

Accounts Payable

• Matching PO/DO/supplier invoice
• Key in AP invoices
• Prepare Payment
• Perform Bank Reconciliation
• Any other ad hoc duties as assigned

Job Requirements

• Fresh graduate is welcome to apply
• Diploma/Degree in relevant field
• Efficient in Microsoft Excel, Word etc

Description

• Responsible for day-to-day operations of the Warehouse Department
• Assist in monitoring inventory, including physical counts and ensuring inventory levels are maintained accurately
• Performing picking, packing, issuance of inventory including pesticides, chemicals and materials
• Loading and unloading of cargo stocks
• Conduct inspection on incoming and outgoing materials and items
• Responsible for the opening and closing of warehouse
• Ensure 5S (Shine, Standardize, Sustain, Safety, Set in Order) for Warehouse and proper housekeeping is achieved
• Ensure compliance to safety policies and procedures throughout the warehouse facility
• Ensures proper storage of all inventory and no prohibited materials are being stored in the warehouse and is compliant to corporate safety and local regulatory guidelines
• Attending safety meetings and conducts regular safety walk through in warehouse
• To be involved in internal/external audits
• Responsible for reports and other required general administration duties

Requirements

• Minimum "O" Level and above
• Candidates possess Forklift license and knowledge of Navision will be an added advantage
• Physically fit
• Good team player with positive work attitude

Benefits

• Training provided
• We provide 16 days of annual leave, medical and dental benefits, along with insurance coverage to our employees

• Assist the Head of Procurement in managing market analysis databases across the market.
• Serve as the main administrator for the procurement system and support the Head of Procurement and operations in sourcing and tendering.
• Update and maintain vendor’s records and documentation.
• Collaborate with key professionals to ensure clarity of the tender specifications and timeline.
• Enter negotiations with vendors on prices and contract terms.

Job Requirements

• Bachelor’s Degree or Diploma in Procurement, Supply Chain
  Management, Business Administration, Building, Quantity
  Surveying or equivalent
• Minimum 2 years of relevant working experience in a procurement-
  related field.
• Procurement knowledge, and proficiency in the use of MS
  Office, particularly Excel and PowerPoint.
• Good Communication and writing skills.

Process Development

Scrutinize LC documents of substantial amount including confirmed LC documents before effecting payments in order to compliance with policy and procedure.

Review acceptability of terms on LC confirmation/Back to Back LC/Risk participation applications before their issuance in order to have duly control

Responsible to approve TI transactions that requires approval to enable continuation of trade transactions and ensuring within approved limit assigned.

Authorizes and releases Manual Swift Messages generated in order to deliver the process in time.

Ensures FID approval is obtained before taking on Bank’s risks transaction in order to compliance with policies and procedures

Monitoring daily Banks exposures and limits for trade transactions to ensure that business is not exposed to undue risk.

Checking and signing availment ticket proposals for trade transactions in order to define any anomalies or discrepancies

Data Collection / Filing

Maintain proper daily records of both Import & Export transactions in TI plus for daily & monthly reporting.

To maintain proper records of all trade finance transactions handles and warehousing of old records.

Ensure all closed / processed transactions documents are completed

Ensure proper maintenance of recording of old records sent to warehouse

Ensure hand deliveries (documents) are correctly & timely dispatched

Ensure a smooth and effective back-up of counter staff duties

Participate in ad hoc projects and other tasks as assigned

Risk Management & Compliance

Ensures AML/CFT screening of parties are cleared before processing transactions

Adherence to all laws ( including trade) , regulations, policies & procedures & KYC/AML /CFT Compliance

Customer Service

Managing trade business relationship with customers to ensure customers satisfaction is delivered

Minimum qualifications:

Diploma in banking & Finance or Business

Minimum experience:

5 years related experience

• Attend to patients enquiries.
• Scheduling and registering patients for appointments.
• Providing assistance to patients.
• Handle feedbacks and complaints.
• Other duties as assigned by superiors.

Job Requirements:

• Min. GCE 'N' / 'O' Levels and above
• Relevant experience will have an added advantage

** We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities.**

JOBSTUDIO PTE LTD

EA License No: 10C4754

EA Personnel: Stephanie Toh

EA Personnel Reg No: R1217674

Responsibilities:

• Provide full spectrum of secretarial support to Director
• Conduct market research and organizational activities on behalf of Director
• Assist in business oriented matters
• Perform vendor negotiation activities for business needs
• In charge of all private and confidential materials of the organization and Director
• Schedule internal/external conference meetings and company events
• Manage virtual platforms and social media account
• Attend to personal matters for Director and family
• Any other ad-hoc tasks assigned

Requirements:

• Diploma / Degree in any discipline
• No experience Needed (Training Provded)
• Able to work in fast-paced environment
• Comfortable with multi-tasking
• Maintains confidentiality and possess sense of urgency
• Highly organised, detail-oriented and responsible

Interested candidates who wish to apply for the advertised position, please email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

• Working days: Mon-Fri (Office Hour)
• Location: Boon Lay (Company Bus Provided from MRT)
• Benefits: Transport Allowance + AWS + VB

Job Responsibilities

• To coordinate with Head office and customers for all sales & service related matters.
• To handle the following sales activities:
• Clarification of queries from customers, if needed
• Prepare price proposal to customers / conduct price negotiation when needed
• Prepare Purchase order to Tokyo office / Generate sales order
• Follow up delivery
• Coordinate & arrange shipment
• Generate Invoice / prepare delivery order (if applicable)
• Follow up payment schedule
• There are always other non-standard works such as assisting in applying Export License, Issuance of BG, submission of documents for LC payment etc.
• Assist in traveling arrangement for sales staff / supervisors
• Flight arrangement
• Hotel-rooms reservation
• Airport Pickup and transport arrangement
• General administrative works (such as filing, BizSafe activity, etc.)

Requirement

• No Experience required.
• Training provided.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lai Jun Leong (Cedric)

EA Personnel Reg No: R21102891

Our client is a one of the leading players in the FMCG industry. Due to business needs, they are now recruiting a Security cum Facility Assistant to be part of their Facilities team to support their business needs. They are located in the West - easily accessible.

Job Description of Security cum Facility Assistant:

• Support the Facilities Executive in matters pertaining to security, fire safety, housekeeping, and facility management.
• Enforce company policies, departmental standard operating procedures, and regulations related to fire safety and security to ensure strict compliance.
• Provide guidance, training, and mentoring to the security, housekeeping, and facilities team to help achieve the goals of the facilities department and collaborate effectively with other departments.
• Maintain the operational condition of all security and fire protection facilities and equipment at all times.

Requirements:

• Min O'level and above
• Minimum 2 years of relevant experience in warehouse/ distribution centre
• Certified in PLRD is a MUST

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

Email Address: [email protected]

EA License No: 19C9682

EA Personnel No: R22108850

EA Personnel Name: Chan Mun Mun

Job Description:

1. Handle full spectrum of Accounts Payable & Accounts Receivable responsibilities.

2. Timely and accurate processing of sales invoices to customers.

3. Follow up closely with customers on payments.

4. Timely and accurate processing of purchase invoices to suppliers.

5. Assist in the monthly and yearly closing of accounts.

6. Any other duties assigned from time to time.

Requirements:

• Minimum a Diploma in Accountancy or equivalent certification.

• Minimum 1 year of bookkeeping experience.

• Must be computer literate with working knowledge of Microsoft Office application (Excel, Word etc)

• Proactive, exercise flexibility, able to multi-task and work independently

• Enjoy working with people and thrive in team environment

• Fluent in written and spoken English and Chinese,need to communicate with Chinese-speaking clients.

Job Responsibilities

Handle administrative tasks related to warehouse operations

• Filing documents, etc.
• Attend to work e-mail and ensure accurate info dissemination to respective departments
• Manage documentation, including e-docs, ensuring accuracy and completeness.
• Perform and ensure accurate data entry and transaction on our internal documents

-Warehouse Storing Order

-Export Tally Sheet

-Container records

-Safekeep of stuffing & un-stuffing photos

• Other ad-hoc documentation requirements
• Manage inventories and consumables for operation
• Prepare documentations for warehouse personnel for Import & Export as well as Local orders and deliveries
• Coordinate with Warehouse Supervisors & Storekeepers on Import, Export & Local deliveries matters
• Ensure proper labelling and counterchecking of orders and shipments
• Collaborate with team members to ensure timely order fulfilment
• Ensure compliance with shipping requirements for both import and export activities
• Perform thorough checks on shipping documents
• Adhere to safety guidelines and standard operating procedures within the warehouse
• Report and address any safety concerns promptly
• Collate daily warehouse activities to manager for monthly reports
• Attend to DHL, FedEx, UPS, etc. for daily cargo collections
• Perform any other general duties assigned by manager, ensuring timely and accurate completion

Working Hours- 5.5 days

8:30 am- 5:30 pm (Monday to Friday)

8:30 am-12:30 pm (Saturday)

Our client is one of the world’s largest manufacturers of wafers and partner to many leading semiconductor companies.

Location: East

Role: Permanent, Full time

Working Hours: Office hours (8am-530pm)

Job Responsibilities:

• Picking and packing of goods into carton and hybox containers
• Labelling of cassettes, cartons and Hybox containers
• Strapping, shrink wrapping and palletization of goods for shipment
• Physical work and heavy lifting required

Job Requirements:

• GCE 'O'/ 'N' level
• Forklift license required
• Preferably with warehouse/ logistics/ shipping related working experience

Interested candidates, please send your resume to [email protected] with the subject of “ Warehouse Assistant”. Thank you.

KEY RESPONSIBILITIES

• Manage overall solutions, new proposals and identify opportunities to improve or implement strategies to expand the Corporate IT services.
• Identify areas of concerns, issues and implement strategic solutions to further improve IT operations.
• Manage issues and risks associated with the projects, including balancing scope, schedule, budget, quality, and risks, and will manage aspects through formal change management mechanisms.
• Develop, implement, and maintain a detailed project work plan, including appropriate controls, governance structures and monitoring to ensure on-time, on-budget, and quality outcomes.
• Ensure accurate development and traceability of requirements during project lifecycle.
• Manage the end to end project delivery including procurement process.
• Manage the change enablement process throughout project duration.
• Manage and develop customer relationships and perceptions to achieve mutual goals.
• Determine the project approach, staffing, responsibilities, and schedule.
• Engage and manage appropriate onshore and offshore vendor resources, including Service Licensing Agreements (SLAs) in meeting requirements and service level agreements.

KEY REQUIREMENTS

• Bachelor's degree in business or technology-related field (or equivalent).
• At least 5 years of working experience in implementing technology projects.
• At least 3 years of project management experience, preferably on Microsoft solutions.
• Possess a global perspective mindset to evolve with the organisation.
• Demonstrated ability to think and work systematically and logically.
• Good understanding of contract terms and interpretation.
• Demonstrated understanding of key Project/Program Management disciplines (estimating, work planning, contract management, scope management, user acceptance, etc.)
• Experience in customer expectations management.
• Demonstrated experience employing project management methods, tools, techniques.
• Clear and concise oral and written communication.
• Results oriented / self-directed ability to drive change in unstructured environment.
• Good client interface and presentation skills.

Job Description

• Report to Restaurant Manager
• Maintain outlet service quality and display good customer relation skills
• Ensure food quality and presentation are up to standard and manage service recovery
• Manage peak periods effectively with good hosting and queue management skills
• Display good supervisory skills with ability to assign and delegate duties among staffs
• Plan outlet schedule and deployment
• Manage staff discipline and performance issues
• Execute outlet administrative duties and management reporting
• Maintain restaurant hygiene and upkeep
• Achieve sales target and manage maintenance, labour and food cost
• Improving procedures and systems
• Conducting basic training and ensure SOPs are adhered to
• Motivate team members and maintain a high level of team cohesiveness
• Manage site/outlet and equipment maintenance
• Any other duties assigned

Requirements

• At least 5 year(s) of related working experience
• Excellent communication and interpersonal skills
• Excellent team player and friendly individual
• High initiative and positive attitude
• Able to multi-task and work in a fast-paced environment
• Willing to work on weekends, public holidays, and rotating shifts
• Strong operational and leadership skills
• Able to source, retain and motivate staff

Staff Welfare & Benefits

• 5 day work week
• Daily & Monthly Sales Incentive. Salary indicated on hiring platform includes total sales incentive.
• 50% staff discount for dining in the restaurant (after the probationary period)
• Medical Benefits
• Staff Meals on duty
• Transport provided for closing shifts
• Annual, Sick & Hospitalisation Leave
• Off in lieu for working on a Public Holiday
• Long Service Rewards
• Referral Incentive Program
• Fast Career Growth Opportunities
• Fun and exciting working environment (We believe in productivity at work comes from making our working environment a fun one!)

Available Work Locations (All locations near MRT Station)

• Indoor Stadium (Stadium MRT)
• One Fullerton (Raffles Place MRT)
• Orchard Rendezvous Hotel (Orchard MRT)
• Riverside Point (Clarke Quay MRT)
• Woodleigh mall (Woodleigh MRT)
• Seletar Aerospace (28 mins away from The Seletar Mall)
• Parklane Green (East Coast Park)

Job Scope and Responsibilities:

· To deliver the assigned invoices to the customers’ locations

· To ensure proper documentation for all deliveries and successful fulfilment of all customer orders

· To check and ensure the correct quantity and type of merchandise before delivery

· Make sure all products that delivered is in good condition before handle to customers

· Display teamwork within team to ensure productivity targets / KPIs are met

· To care for and properly maintain the company’s vehicle that is assigned

· To assist in warehouse matters

· Receiving, stacking, picking and packing goods

· Loading & Unloading of goods

· Perform labeling, wrapping and re-packing as & when required

· Maintain inventory accuracy and conduct regular stock check

· Compliance to all safety requirements in the warehouse facility

· Maintain tidiness and cleanliness in the warehouse at all times

· Any other assigned duties as instructed by superior

Requirements:

· Minimum 1 to 2 years of relevant working experience

· Good communication and interpersonal skills

· Well-organized and responsible with an aptitude in problem-solving.

· Must possess initiative and able to work independently with positive attitude

· Ability to perform under pressure

· Able to perform multitasks in order to support and assist the department on a daily basis

· Good team player and adaptable to a dynamic environment

· Must be able to work in fast-paced and high performance warehouse environment

· Must have the right attitude, be helpful, proactive, responsible and willing to learn.

· At least Class 3/ Class 4 driving license

· Familiar with Singapore roads

We regret that only short listed candidates will be notified.

The Company invites applicants for the position of Assistant Manager.

Specific Responsibilities

This position plays a crucial role in ensuring the financial reporting of Singapore Reinsurance Corporation Ltd are running smoothly, including but not restricting to the following activities:

• Responsible for performing IFRS 17 quarterly group reporting and annual statutory reporting and reconciliation work;
• Develop in-depth understanding of financial results and support the analysis of the company’s financial performance and identify any anomalies, generating meaningful commentaries to provide actionable insights to management;
• Support and ensure timely submission of quarterly and annual regulatory and statutory reports and tax reporting;
• Active collaboration with management and both internal and external stakeholders, such as auditors and regulatory authorities;
• Drive continuous improvement initiatives of processes and automation projects;
• Any other ad-hoc assignments and projects

Requirements:

- Bachelor’s Degree in Finance/Accounting and/or relevant professional qualifications

- 4-5 years’ relevant work experience in the (re)insurance industry

- Sound technical competencies of IFRS and of insurance accounting principles

- Strong knowledge and experience in reporting under ACRA, MAS and IRAS regulatory reporting experience in a (re)insurance company in Singapore would be advantageous

- Proficient in MS Excel

- Experience working with GL systems is desirable

Responsibilities:

• Advise policyholders and claimants on policy and claims related matters.
• Able to negotiate and settle claims with policyholders, other insurers, third Party claimants, and workshops accurately and timely.
• Ensure each claim is assessed correctly in accordance to policy coverage and within the Authority Limit given, with adequate reserve set.
• Ensure all correspondences and enquires, including complaints, are well managed and responded to in a timely manner with excellent claims service.
• Liaise effectively with service providers and provide the required support to them, with the objective of delivering quality claims service experience.
• Review claim files.
• Perform other duties as assigned

Requirements:

• Minimum Diploma with minimum 5 years of Motor Claims experience, of which, at least 2 years in a supervisory capacity
• BCP and PGI certified

Interested applicant, kindly send your detailed resume to [email protected]

CEI no.: Jerlin Aw Bi Zhi (R1218675)

Recruit Express Pte Ltd

EA Licence no.: 99C4599

What you will be working on:

• Processing of CMYAA applications, including preparing summaries of applications, checking application materials, liaising with NAC and arts stakeholders, managing application related queries from the public, setting up meetings, contacting panel members, preparing materials for panellists

• Preparation for Award Ceremony and Arts to-GATHER in Nov 2024, including appointment of EMC and vendors, liaising with vendors, preparing guestlist, collating information of recipients and guests, managing RSVP etc.

• Cleaning up of CM Fund and YAA grant masterlist including, desktop research to update information, data entry etc.

What we are looking for:

• Good Degree in any field

• At least 2 years of experience in project or event management

• Experience working in or with public service will be advantageous

• Proficient in Microsoft (Excel, Word & Powerpoint)

• Planning, coordination and communication

• Data and numerical literacy

• Problem solving and critical thinking

• Good command of written English

• Managing diverse types of vendors and organisers

• Proactive, resourceful, self-motivated and a team player

• Able to work independently and deals effectively with work pressure to meet tight deadlines and is highly adaptable

• Willingness to learn

• Interest and involvement in the arts will be advantageous

We're an automotive company urgently looking to hire!

Located at Carros Centre, with shuttle bus service to and fro Kranji MRT.

Peronsal Assistant to Director

- Must have accounting background to assist in the financial reports.

Job Scope:

- Support Director with day-to-day administrative support

- Prepare and organise financial documents and reports

- Assist with corporate matters to ensure smooth operations within the company

- Co-ordinate and set up meeting arrangements

- Any other ad-hoc tasks assigned by Director

Job Requirement:

- Minimum Diploma with at least 2 years working experience

- Possess accounting background and knowledge

- Able to work independently and multi-task

- Possess computer literacy i.e. Excel, Word, Zoom, Google Meet etc.

- Possess strong communication & interpersonal skills

- Able to work in fast-paced environment

- Maintain confidentiality and possess sense of urgency

- Highly organised, detail-oriented and responsible

- Must be fluent in English and Mandarin

Interested parties please Whatsapp (message only) Sherleen @ 9762 5501 or drop your resume to [email protected].

• Mon - Fri 8am to 5.30pm
• Permanent Role
• Great Career Progression

Job Description:

To support vertical repair for all customer probe cards in company factory following

• Knowledge on prober hands on to do probe card reshaping, all vertical repair processes
• Pin replacement
• All vertical repair processes like lapping/washing/baking etc.

1. Liaise with overseas end for any technical issues/new procedures etc.
2. Work with planners for the scheduled lead time, repairs etc.
3. Reports/trackers update for internal team
4. Support other sites if necessary
5. Any other ad hoc duties if needed.

Requirements:

• Diploma in Electrical / Electronics
• Experienced in Semiconductor will be an additional advantage
• Troubleshooting & Isolation of problems
• Able to read PCB schematics

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or email to submit your resume.

We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Chong Kar Howe

EA Personnel Reg. No.: R23117793

About Us

Mediacorp is committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

Description

As the Assistant or Lead, App Development, you will have responsibility to provide leadership in the development and management of all the front-end app and web development activities for the company’s digital products, including video, audio and news & entertainment products.

Responsibilities

• Lead a group of web, mobile and TV app developers to develop and maintain several video, audio, news and entertainment apps for online, mobile, Smart TV and media player environments
• Collaborate with product managers, UX managers and designers to specify, compile product requirements and build best in class products
• Where development is outsourced, you will manage and work with vendors to define development specifications, manage the development timelines and project plans, and ensure the apps are designed for quality, best performance and user experience
• Develop performance specifications for the front end apps and web environments that are best in class, market competitive and ensure that the development of the apps deliver on these performance specifications
• Employ agile development methodology in product and app development
• Define and enforce processes for software review, unit testing, QA and documentation
• Conduct regular performance benchmarking with competing products and develop enhancement plans to ensure that the company’s digital products are performing competitively with market benchmarks in their respective categories
• Provide leadership in managing product stakeholders, interdepartmental technology collaborations, providing regular feedback, recommendations and managing expectations to deliver positive outcomes, technology innovation and best practices
• Manage the drafting, issuing and running of tenders to select vendors for the above development activities
• Work closely with vendors in the implementation of the above workstreams to ensure timely delivery of these projects

Requirements

• Degree in Computer Science/Information Technology/Software Engineering
• Certified Scrum Master would be an added advantage
• At least 15 years of working experience in software and systems development
• Proven track record in building iOS/Android/Web/Smart TV applications for media or related products, with at least 5 years of hands-on development
• Experience in managing apps for multiple products and large teams of at least 20-25 developers
• Hands-on experience in reviewing, testing and adopting new technology
• Test automation using tools such as Selenium, Appium etc
• Expertise in software architecture development
• Knowledge in cloud and CDN infrastructure
• Ability to understand, analyse and articulate business vs operational vs technology impact of activities, development initiatives and work plans
• Experience in managing outsourced vendors and offshore developers will be a distinct advantage
• Agile project management practitioner
• Understand data analytics and deployment
• Understanding UX and development process
• Desired application/programming competencies – Java, Objective C, C++, C#, php, node.js, javascripts, JSON, AJAX, HTML5, Swift, XML, REST, SOAP, XCODE, MVC, CSS, .NET, MySQL, MS SQL

KEY ROLE & FUNCTIONS

1. STANDARD OPERATING PROCEDURES

• Monitors all FOH operations, customer service and reservation system ensure all team members are following the 1 Group SOP, meeting the local safety and health standard.
• Follows and maintains highest quality standard of guest over all experience focusing on the 5 cores of Guest Satisfaction:
• Taste, Quality and Presentation of the Food and Beverage served.
• Friendliness and Attentiveness of the FOH team.
• Speed of Service
• Cleanliness and Atmosphere of both internal and external.
• Provide the Go-The-Extra-Mile Service
• Practice 100% table visit and ensuring that every guest walks out satisfied.
• Complete the daily checklist. Checks and maintains the overall general cleanliness of the outlet – floor, walls, ceiling, vents, windows and doors. Daily walk thru in ensuring the premises maintain the highest standard in providing both employee and guest a safe and healthy environment. Report all repair and maintenance issue immediately.
• Checks and updates all Point of Sales (POS) materials: - menus, tent cards, kids’ menus and promotion posters.
• Strict compliance of Operation Hours at all time.

2. GUEST MANAGEMENT (Primary Role)

• Manage all the key reservation systems and tools:
• Sevenrooms, Chope, Quandoo – Managing the usage of Sevenrooms, Chope and Quandoo reservation portal for the outlet. Ensure that reservation portal is working properly for both the guests and staff to book and use respectively. Availability of tables should continuously be monitored and updated based on the outlet’s operation timing, special events, marketing events and other big groups booking. Review and monitor website, update menu, reservation time and ensure all promotions are up to date.
• TripleSeat – Review and update the reservation bookings based on the updated events calendar on Tripleseat. Responsible in blocking, booking and updating of big groups reservation inside Tripleseat portal.
• Main phone lines – Ensuring that main phone lines are working well for the customer’s call and enquiries. Attending to all calls promptly and be able to provide informative answers.
• WhatsApp Business App / Mobile phone lines - Ensuring that mobile phone lines and WhatsApp business app are working well for the customers’ call, messages and enquiries. Attending to all guests calls and messages promptly. Blasting out promotions strategically and professionally to the customers through WhatsApp Business messages.
• Reservation Email - Ensuring that reservation email is working well. Replying and attending to all email enquiries efficiently and professionally.
• Managing all the key reservation system efficiently and understanding the importance of phone calls = reservation = revenue.
• Manage table management and reservation allocations efficiently and systematically.
• Manage the day to day operations starting from welcoming guests, ushering guests to their respective seats and tables and attending to their queries.

3. SALES REPRESENTATIVE

• Taking the lead on big group sales strategy and coordination. Managing all enquiries efficiently using the most effective approaches engaging with the guest, ensuring that all group bookings requirements and F&B package customization are attended to. Close coordination with head chef on menu planning, special request, price and food tasting (for high spenders).
• Coordinating with Sales planner on all small group enquiries that have not meet the minimum spending requirement.
• Planning all big group reservation and collection of deposits, achieving the big group sales target, Update the Concierge Manager by updating the big group tracking on a weekly and monthly basis.

4. MARKETING REPRESENTATIVE

• Close coordination with respective Marketing Executive in ensuring the marketing initiative, activation and execution are well briefed to the team members. All marketing mechanics such as poster and tents card are properly managed and available for the guest.
• Responsible in marketing initiative by promotions and blasting out of EDMS and offers to guests with the usage of emails or WhatsApp messages.
• Drive the S&M initiative to ensure that it increases foot traffic and contributes to additional revenue.

5. ADMINISTRATIVE MANAGEMENT

• Manage the compilation of all guest database on a weekly basis and forward to the marketing team every Sunday for the master lists.
• Management of feedback forms collections and compilation.
• Ensuring that thank you notes are sent out to the guests after their visit in the outlet through either WhatsApp messages or email.
• Handles any special menu printing and formatting for any guests that requires any special dietary restrictions.
• Responsible in producing the weekly/monthly reservation reports and analysis to the concierge manager for customer analysis.

6. PEOPLE MANAGEMENT & TRAINING

• Creating a healthy fun working environment through positive leadership and good management skills; leading by example. An Assistant Concierge Manager, should be able to resolve all issues professionally making the best decision best for the business.
• Ensure all customer service officers fulfills their set of designated responsibilities while ensuring that all service standards are carried out efficiently.
• Assisting the Concierge Manger in training Concierge team and product knowledge. Ensure training materials are updated consistently, weekly training and hour commitment.