The Assistant/Restaurant Manager, Entrepôt oversees and leads all activities within the assigned property to the highest level. He or she will be responsible for leading and directing the restaurant operations to ensure that the guest experience, food and beverage quality and departmental revenue and profit goals meet its highest standard. He or she will also ensure adherence to federal, state and local regulations concerning health, safety, and other compliance requirements, as well as brand standards and local policies and procedures. He or she will report directly to the Acting Manager, F&B Service.

The job responsibilities include the following:

• To oversee operations, ensuring that guest satisfaction is monitored and where appropriate, rectified throughout their experience.
• Detailed knowledge of the full bar menu, and able to give comprehensive descriptions of all products.
• Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with company policy
• Ensure proper scheduling of staff and administration of human resource records.
• Establish relationships with suppliers and constantly research on new suppliers to ensure competitive sourcing.
• Assist in the management and organization of inventories. Conduct of inventory spot checks where necessary.
• Display good supervisory skills with ability to assign and delegate duties among staffs.
• Manage customer complaints to build brand loyalty.
• Maintain a high customer profile, and handle promptly and courteously all guest comments, questions, complaints, requests and enquiries, taking the necessary action steps and ensuring thorough follow-through.

Requirements:

The candidate should possess the following:

• Diploma in Food and Beverage, Hotel Operations or other related fields, with at least 4 years of related and managerial experience.
• Pre-opening experience for Food and Beverage outlets across various concepts and operations and possess banquet operations experience.
• Experience in menu planning and menu engineering.
• Excellent spoken and written English.
• Strong interpersonal skills and communication skills, and experience in managing large complex teams.
• Creative food and beverage professional with a can-do attitude and always keen to elevate and redefine the food and beverage offerings under his or her charge.
• Confident and meticulous.
• Ability to work independently and in teams.
• Excellent time management and organisational skills.

Position Summary: The Assistant Accounts Manager will oversee the financial activities and reporting of subsidiaries and representative office in the Asia-Pacific (APAC) region (Indonesia and Malaysia). This role ensures that all financial operations are in compliance with local regulations and corporate policies. The Assistant Accounts Manager will work closely with subsidiary’s external Accountant, Auditor and Tax Agent, providing support to ensure accurate and timely financial reporting, budgeting, and compliance.

Responsibilities:

• Oversee the financial operations of APAC subsidiaries and representative office, ensuring accuracy and compliance with local and international accounting standards.
• Supervise and provide guidance to subsidiary’s finance teams in Singapore on accounting practices, financial reporting, and compliance requirements.
• Act as the primary point of contact for subsidiaries on financial matters, offering guidance and resolving issues.
• Ensure adherence to corporate policies and procedures, and local regulations in all financial activities.
• Coordinate with subsidiary’s external Accountant, Auditor and Tax Agent to ensure timely and accurate monthly /bi-monthly / quarterly, and annual financial reports.
• Manage the preparation, audit and filing of APAC subsidiaries’ financial statements.
• Ensure the accuracy and timeliness of the APAC month-end close, including review of monthly journal entries and supporting schedules and analysis of monthly / bi-monthly / quarterly financial results.
• Provide financial analysis and insights to support strategic decision-making.
• Work closely with the in-country Project and Admin Team
• Handle inter-company billings and transactions
• Handle full sets of accounts for local related party companies – an Investment Holding Company and a company providing Corporate ICT Solutions
• Manage Staff and Petty Cash Claims and Vendor Payment for Singapore HQ
• Other accounting duties or assignments
• Other ad-hoc duties or assignments.

Qualifications and Requirements:

• Degree in Accountancy/ACCA/CPA/CA or equivalent
• Minimum of 5 years of accounting experience, with at least 2 years in a supervisory role. Experience with managing subsidiary accounts is highly desirable.
• Proficiency in accounting software (e.g., Peachtree, Microsoft Dynamic Business Central) and MS Office Suite, especially Excel.
• Fluency in English; proficiency in one or more APAC regional languages is a plus.
• Ability to think critically and analyze data effectively.
• Ability to work in a fast-paced, dynamic environment.
• This position may require occasional travel within the APAC region.

Responsibilities:

• End to end stakeholders management

• Manage customer support after the conclusion of the contract

• Responsible of transparent and traceable billing of contracted services

• Single point of contact for all issues and requests with regard to steering, planning and controlling the services to be provided by T-Systems

• Manage continuous improvement of interaction with regard to Customer-to-Customer processes

• Accountable for projects and major orders or services, i.e. more complex services which are not in the scope of regular operation

• Coordinate external suppliers (subcontractors)

• Establish a coordinated and timely service reporting, conducting service reviews and controlling service levels

• Implement changes in line with the contractual stipulations and in cooperation with the units involved

• Propose measures for continuous improvement of service performance

• Identify opportunities and topics in areas where T-Systems has profound experience and is capable of contributing to the customer’s added value beyond the contractually agreed scope of services

• Coordinate operational and strategic targets with the customer.

• Single point of contact to the customer for all non-contractual and non-commercial items including relevant liquidated damages

• Plan, organize and leads regular progress meeting

• Close cooperation with Operation Manager to provide service operations maintained to contractual service level requirements

• Adherence to accreditations / certifications as required, including but not limited to ISO 20000 and ISO 27001

• Driving continuous improvement within the services provided which are evidenced through customer satisfaction ratings

• Driving innovation in Service Operations to improve quality of service and cost efficiency

• Provide ‘Out of Hours’ management escalation for severe business impacting issues

• Ensure conformance to T-Systems’ and the local/global security policy in close cooperation with Customer Security Manager

General Requirements:

• Planning and control of existing revenue and of service delivery in time / quality / costs

• Contract implementation in commercial systems as well as initial and formal ordering

• Ordering of internal / external deliveries including order processing and project contracting of multidisciplinary project teams (e.g. transition and implementation projects)

• Quality monitoring at the contract level

• Ensuring agreed terms of delivery and services

• Project management of small to medium customer deliverables

• General knowledge of IT Infrastructure, Cloud Concepts and Digital Transformation

Communications / Reports

• Regular communications with customers for delivery and services within the contractual framework. Face to Face, virtual, email and telephone based.

• Contact person for the customer for commercial matters within the contractual framework in coordination with the account teams

• Handling of customer complaints and escalations within the framework of the complaint management process

• Conduct customer service reviews and track derived measures and activities

• Regular communications with Operations and Sales for performance and quality

• Providing the agreed invoicing data

• Tracking invoice payment

• Customer reporting / SLA monitoring according to customer requirements, management reporting (technical and SLA)

• Ensuring high customer satisfaction – including measurement process

Sales Process

• Driving the up-selling and cross-selling sales process within the account

• End-to-end ownership of the sales to delivery process (feasibility, time, quality, budget)

Financials

• Responsibility for revenue, expenditure, gross profit and complete invoicing

• Responsibility for budgeting and forecasting revenue, gross profit of contracts (existing business) in coordination with account team

• Ensuring capacity management to secure the required Service line tasks

• Responsibility for contract management and controlling (internal and external)

Language Proficiency

• Able to speak and write fluently in Japanese and English (for Japanese speaking customers)

Responsibilities

• Data Request Management: Gain a deep understanding of the product team's data requests and provide support in building the data structure and roadmap. Ensure timely fulfillment of daily data needs. Additionally, gather requirements, prioritize features, and ensure successful delivery of data products.
• Stakeholder Collaboration and Workflow/SOP Development: Collaborate closely with stakeholders, including the product team, BI team, data engineers, and business leaders. Work together to establish efficient workflows and SOPs with the product team, ensuring adherence to established procedures.
• Data Product Development: Develop data products for the assigned product line to guide the long-term development of the business. This includes creating a north-star or metrics system aligned with the goals of the product line.
• Data Governance: Thoroughly investigate recurring data issues by identifying underlying problems within internal data systems. Implement systematic approaches to address these issues. Collaborate closely with the data governance team to develop sustainable data governance solutions.

Requirements:

• Min. 2-5 years of experience in data product management.
• Excellent project management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Strong communication, collaboration, and implementation skills, with the ability to identify and resolve problems from both business and data technology perspectives.
• Demonstrates great sense of responsibility & ownership, with the ability to work under pressure.

Nice to Haves:

• Data Engineering background
• Crypto/Blockchain knowledge is a plus

EA Personnel: Celine Tan Si Ling

CEI Reg No: R1104662

EA Licence No: 99C4599

Assistant Sales Manager

Professional Skincare Distribution

Job Summary:

The Assistant Sales Manager will support the Sales Manager in driving sales growth and expanding market presence in the professional skincare distribution sector. This role involves coordinating with skincare clinics, spas, and retailers, developing new client relationships, and supporting marketing efforts to achieve revenue targets. The ideal candidate should have experience in skincare or beauty products, possess strong customer relationship skills, and demonstrate a proactive approach to meeting sales goals.

Key Responsibilities:

• Assist the Sales Manager in identifying, approaching, and securing new clients within the skincare industry, including clinics, beauty spas, and wellness centers.
• Maintain and strengthen relationships with existing clients, ensuring client satisfaction and long-term partnerships.
• Conduct regular check-ins, presentations, and training sessions with clients to showcase product benefits and address any queries.
• Develop in-depth knowledge of the skincare product line, ingredients, and unique selling points.
• Stay updated on industry trends, competitor offerings, and emerging skincare technologies to provide valuable insights to clients.
• Collaborate with the Sales Manager to plan and implement sales strategies and promotions tailored for professional skincare products.
• Assist in setting monthly and quarterly sales targets, tracking progress, and recommending adjustments to meet goals.
• Coordinate with the marketing team to execute promotional campaigns and launch new skincare products.
• Organize and participate in trade shows, product demos, and events to build brand awareness and generate leads.
• Track sales metrics, customer feedback, and product performance to identify trends and areas for improvement.
• Prepare sales reports, forecasts, and market analysis for the Sales Manager to support strategic decisions.

Qualifications:

Minimum 2-3 years in sales, preferably within the skincare, beauty, or personal care distribution industries.

Skills:
Strong communication, organizational, and negotiation skills; proficiency in CRM and sales tracking software is a plus.

Product Knowledge:
Familiarity with skincare products, active ingredients, and industry standards for professional skin care.

Preferred Attributes:

• Experience working with professional skincare brands or in a distribution role.
• Proven ability to build and maintain client relationships, with a customer-focused mindset.
• A proactive and driven attitude with the ability to work independently and within a team.
• Knowledge of skincare industry regulations and product safety standards.

An exciting opportunity has arrived at The Garcha Group, Singapore’s luxury boutique hotel group with four hotels in Singapore, all of which are franchised under Marriott International—the world’s largest and most prestigious hotel company.

Marriott Hotels:

· Duxton Reserve Singapore, Autograph Collection

· Maxwell Reserve Singapore, Autograph Collection

· The Vagabond Club, a Tribute Portfolio Hotel

· The Serangoon Club, a Tribute Portfolio Hotel

Restaurants & Bars:

· Yellow Pot, Anouska's (Duxton Reserve)

· Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)

· The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

· As an associate of a Marriott hotel, you, your parents or parents-in-law, children, spouse/domestic partner, and siblings are eligible for discounts on F&B and room rates in 8,700+ hotels worldwide

· As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalised learning experiences designed to help you thrive in your Marriott career journey

· Comprehensive health insurance plan with Raffles Insurance with the option to upgrade at subsidised corporate rates

· 2-night yearly staycation including all meals and beverage (incl. alcoholic) in any of the four Garcha Group hotels in Singapore

· 20% off food & beverage at Garcha Group restaurants and bars and all Marriott hotels

Job Description & Responsibilities:

• Processing guest check-ins and room assignments following hotel’s rate structures, discounts, sell/upsell strategies and accommodate to special requests whenever possible
• To provide assistance when required for luggage’s, safety box, additional guest room keys, transportation etc.
• Collect payment in compliance with cash handling, credit card processing and accounting policies and procedures
• Answer enquiries about hotel services, in house events, directions, attractions etc
• Pre-register, block reservations and as appropriate, take same day and future reservations as well as to follow P&P for room cancellations
• Perform night audits during midnight shift and prepare necessary reports
• Handle any loyalty membership “Bonvoy” related enquiries, including adequate management of “Preferred”, “Gold” and “Platinum” members
• To always be on time and at work when scheduled, in proper grooming and uniform
• To always remain professional with positive attitude and actions when communicating with guest and associates
• Managing the Front Office Team with Front Office Manager inclusive of rostering/appraisals/discplinary action.
• Any other duties / task as requested by management

Other Requirements

• Candidate must possess at least Professional Certificate/NITEC in any field
• Required language(s): English, preferable one other spoken language
• At least 2 year(s) of working experience in a related field
• Required skills(s): Opera, Marriott, Hotel, Diligent, trustworthy, articulate
• Preferably Junior Executive specialized in Hotel Management/Tourism Services or equivalent

Job Description:

• Responsible for managing a team of M&E coordinators and BIM Modelers in the design and coordination works.

• Attend technical and site meetings with consultants.

• Study M&E drawings and coordinate M&E work with the consultants and sub-contractors to resolve any technical / site issues.

• Interfacing or M&E planning, coordination with consultants and document control such as monitoring of sample submission, approval status of drawing.

• Coordinating, organizing and preparing construction and Interfacing/M&E documents and drawing.

• Ensure M&E works are carried out according to specifications / drawings.

• Inform Project Director / Project Manager on any technical / site problems.

• Supervise the progress of works on site.

• Coordination of sub-contractor's work and ensuring the work is on schedule.

• Other ad-hoc duties as assigned.

Job Requirements:

• Degree in M&E recognized by PEB or with a BCA M&E coordination certificate.

• Minimum 10 years’ relevant experience as M&E Manager in large scale projects.

• Highly motivated and independent with excellent team spirit and communication skills.

• Possess excellent interpersonal skills/people management skills, good communication skills and negotiation skills and possess strong leadership qualities.

• Efficient, good analytical skills and able to work independently.

• Proven track records of successful project completion on time and on budget or exceeding expectations will be well regarded.

• Able to start work immediately or within short notice.

Role and Responsibilities:

• Reporting to the Project Director.

• Overall responsible for managing the project team to meet or exceed customer contractual requirements for the delivery of the project.

• Develop, update and maintain the project plan and schedule.

• Manage the project scope, monitor project costing and forecasts, and develop/ maintain the project quality plan.

• Responsible for developing and updating the project risk management plan, and project team organization chart; planning and performing project communications/reporting.

• Work together with the Sales Team to manage project procurement.

• Manage the communications, reporting, and expectations of internal and external project stakeholders.

• Supervising project team members include Solution Architect, Technical Lead, Developers/System Engineers, Testers and Support Engineers.

• Ensure to fulfill specific project scope and responsibilities by working closely with Product Specialists, Technical Subject Matter Experts and System Engineers that support the Project Team.

• Involve in pre-sales activities, focusing on the technical solution, effort and timeline estimation and project delivery aspects of the tender/RFP proposal/presentation.

Job Knowledge/Skills

• Diploma / Degree in Engineering (Electrical/Mechanical) or equivalent.

• MUST have at least 8 years of working experience as a Project Manager with experience in delivering railway communication-related projects such as PA systems, CCTV, Information display systems, and Network infrastructure.

• Knowledge and experience in the following technology areas will be advantageous:

o BIM modelling/Micro-station 3D CAD

o Primavera P6 Scheduling

• Project Management Certifications such as PMP are preferred.

As a Enterprise Sales Manager/Business Development Manager, you will play a critical role in growing revenue for Veracity’s ServiceNow Business Unit through new business development, territory development, close relationships with internal client development professionals and referral partners, and by expanding client relationships. In keeping with our entrepreneurial culture, you wake up ready to win and have a knack for building strong, sustainable business relationships. You are an ambassador for our challenger brand, a self-starting hunter eager to create your path and innovate with your teammates to achieve key business objectives.

A history of successfully selling services for SaaS platforms is essential, while a background in or understanding of ServiceNow will be a strong advantage, as a key part of your role is to be the trusted advisor for customers to gain the most business value from the ServiceNow platform. We deliver true enterprise value, you will need to be comfortable calling on a range of senior stakeholders, especially IT, Finance, Risk, HR and customer service. You have a solution selling or customer-centric selling background, with excellent written and verbal communication and influence skills, a history of exceeding sales targets, and a hunger to grow.

WHAT YOU WILL WORK ON

• Proactively and consistently build pipeline to meet or exceed your sales targets on a quarterly basis
• Develop and maintain effective relationships and communicate effectively with RGP and Veracity reps and key referral partners, to drive account penetration and sales growth.
• Conduct account planning and proactively seeks to bring innovative ideas and approaches to the client strategy.
• Initiate and attend a high volume of Consulting-related new business meetings per month.
• Engage in prospecting activities including participation in networking groups and professional organizations, direct email and phone outreach, and cross-selling existing relationships to generate sufficient leads.
• Leverage Consultant and employee networks into new relationships.
• Partner with subject matter experts and Practice Leaders throughout the sales process to shorten the sales cycle and effectively increase new business wins.
• Partner with subject matter experts and Practice Leaders on pitch material, proposals, meeting agendas and follow-up.
• Assist with successful project launch including attending project kick-off meetings and keeping in touch with clients to ensure satisfactory product delivery.
• Utilize CRM (Salesforce) to track and report activities and pipeline.
• Participate in the team’s “Net New” initiatives, such as market visibility events and related internal projects.
• Develop and maintain in-depth knowledge of products and services the Practice offers, industry trends, and competition
• Utilize existing sales and marketing collateral to prepare for new business presentations.
• Manage a pipeline, executes, and delivers against established KPIs and performance metrics.
• Attend regular sales and staff meetings.

WHAT YOU WILL BRING

• 5+ years of B2B sales/business development experience, selling Business and/or Digital Consulting services and solutions into senior level leaders at mid-large sized companies.
• Proven success in creating revenue within the professional services/consulting space.
• Excellent account planning, time management and demonstrated ability to advance a sales pipeline.
• Strong capacity for networking and generating lasting business relationships.
• Demonstrates an entrepreneurial spirit and a sense of urgency to achieve high performance goals.
• Experience in selling services for SaaS products such as ServiceNow, Sitecore, Microsoft, Salesforce, Digital Workplace Experience platforms, Customer Experience/Digital Marketing platforms, or Content Management Systems.
• Proven business development and selling experience with a consultative sales method.
• A positive attitude and team player.
• Ability to respond creatively, quickly, and effectively to clients’ needs and issues.
• Excellent interpersonal skills, high emotional intelligence, and the ability to engage and motivate people.
• Outstanding verbal and written communication skills.
• Adaptable with the ability to solve complex problems through innovative thinking.
• Ability to negotiate and concisely communicate complex concepts/business issues to clients and management.
• Ability to prioritize multiple responsibilities/projects and develop business relationships.
• A drive to build the business with a high level of enthusiasm and the capacity to overcome obstacles.

WHAT YOU CAN EXPECT

• All Compensation is commensurate with employee qualifications, experience, and other factors, including geographic location, market, and operational factors.
• Competitive Base Pay Range
• Other Compensation: Incentive Compensation
• Benefits: Medical, Dental, Vision, Life Insurance, Disability Insurance, 401(k) Savings Plan, Employee Stock Purchase Plan, Professional Development Program, 21 Days of Paid Time Off Per Year, 8 Paid Holidays, Paid Sick Time (in geographies where legally required)
• An inspirational place for you to do your best work, be engaged in meaningful ways, and continually develop the skills, competencies, and qualities that set our team apart.

Our client, a well-established Japanese chemical manufacturer, is seeking an experienced Group HR Manager to lead and ensure the smooth operation of the HR & Admin team.

Salary: Basic up to $8k, with AWS & Bonus
Work Days: 5-day work week, office hours
Location: Jurong East

Scopes:

• Budget and Policy Accountability: Responsible for budget recommendations and shaping HR policies to align with organizational goals.
• HR Program Management: Oversees various HR programs such as recruitment, training, compensation, benefits, and employee wellness to meet current and future workforce needs.
• Strategic HR Collaboration: Works with managers to develop localized HR strategies that align with the overall organizational strategy.
• Team Leadership and Compliance: Leads and develops HR teams to ensure effective strategy implementation, budget adherence, and compliance with laws and regulations.
• Recruitment, Payroll and Workforce Planning: Manages recruitment and payroll processes and oversees HR planning, control, and reporting to ensure correct payments and strategic workforce alignment.

Requirements:

• Min. 5 years experience, preferably in Manufacturing industry
• With experience dealing with Union is highly preferred
• Degree in HR/ Business field

For consideration, kindly submit your CV by clicking “APPLY Now” or email to [email protected]

**Only shortlisted candidate would be notified**

Teo Hui Yee | R22105757

Hi,

Immediate Hiring!!

Key Responsibilities:

• Project management of SAP SuccessFactors implementation projects, accountable for project success
• 10+ years of relevant experience in information technologies project management, such as ERP or CRM
• Hands on experience in configuring Success Factor modules (Employee Central, Payroll, PMGM, Time Management, LMS, etc)
• Stakeholder engagement - manages the relationship with all stakeholders
• Oversees deliverables quality
• Monitors progress and ensures that the project is delivered on-time, within scope and within budget
• Leads internal project team, monitors team tasks and progress based on agreed timelines
• Manages project risks and mitigation plans
• Manages project escalations
• Reports project status on a regular basis
• Creates and maintains comprehensive project documentation including plans and reports
• Committed to deliver customer satisfaction in challenging environments
• Strong functional understanding of the HR domain
• Experience in project management of HR systems
• Experience in HR process optimization and design
• Expertise in SAP SuccessFactors or other HR systems

Regards

Kshama

+91 9833964181

[email protected]

Our Client:

Our client is an established Manufacturing company, headquartered in Japan. They are looking for an energetic individual who has QC management experience to join urgently for their role of a Quality Control Manager.

The Responsibilities:

• Supervise the Quality Control activities, including Quality Control inspection plan, schedule and the updating of Quality Records
• Supervise inspections, reports and the documentation done by inspectors and collect and file the required Quality Records
• Prepare/ Review Quality records to customers, if needed
• Control of Customer’s drawings including updating of drawing revisions
• Preparation of Quality checklist, inspection criteria
• Manage inhouse and supplier’s quality
• Evaluates the qualifications of inspection personnel
• Plan and manage all internal/ external audits.
• Administer and improve company’s ISO Quality System
• Supervise equipment calibration management activities
• Equipment Calibration Control & Drawing Control
• Safety - Risk Assessment (Preparation & Review)
• Ad hoc tasks as per request

The Requirements:

• Diploma/GCE “O” Level or equivalent with 1-2 years SQE experience / relevant experience on usage of measurement instruments and experience in Quality Certification
• Excellent use of Excel, Word, Power Point, Outlook, Acrobat and Windows
• Experience with the First Article Process is highly advantageous
• Blue print reading knowledge and manufacturing experience is a must
• Knowledge of ISO 9001:2008
• Able to converse in Mandarin in order to communicate with native Mandarin speaking colleagues from the China office
• Able to commence immediate or short notice will be an advantage

RGF Privacy Policy – https://www.singapore.rgf-professional.com/privacy-policy

Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep.

JO Reference: 112629

Duties and Responsibilities

• Manage day-to-day operations independently within budgeted guidelines
• Delivering high quality food and beverage products at all times
• Responding efficiently and accurately to feedback and complaints
• Prepare employee schedules and ensure sufficient staffing for all shifts.
• Generating sales and meet target through proper execution of marketing strategies
• Hire, train and retain team members
• Maintain Standards and Standard Operating Procedures for store operations
• Responsible for inventories and stock taking activities
• Regularly inspect equipment to ensure they are maintained well and in good working order
• Comply with F&B safety and hygiene policies and procedures

Skills and Qualification

• Min NITEC with 2 years of supervisory working experience in F&B/Retail or hospitality industry.
• Diligent team player passionate in F&B operation
• Good communication and leadership skills
• Able to multi task in fast pace environment
• Those with no experience will be considered for trainee manager position

Industry: Research

Conducive working environment

Location: Town Area

Responsibilities:

• Conduct both quantitative (e.g., online surveys) and qualitative (e.g., focus group moderation) research to understand social trends and public opinion.
• Oversee research projects from inception to delivery, and coordinate research activities (e.g.,project management, data analysis, design questionnaires and discussion guides, respondent recruitment, managing respondents) amongst cross-functional teams to ensure timely and impactful insights.
• Assist with managing client queries, expectations and relationships.
• Manage accounts and contribute to sale pitch to potential clients
• Create highly actionable and digestible reports in PowerPoint.
• Present results of study confidently to external clients across working levels.
• Assist teammates in administrative tasks and operations, when required.

Requirements:

• Degree in any discipline with a passion for research.
• Experience in social research, and familiar with quantitative and qualitative methodologies.
• Must have focus group moderation experience
• Strong written and verbal communication skills.
• Strong analytical and consultative mindset.
• Competency with Microsoft Office.
• Proficient in statistical software and qualitative analysis tools is preferred.

Job ID: LR3WR7R6

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

20 Cecil Street, #08-09 PLUS Building Singapore 049705

+65 6950 9747

EA Licence Number: 02C4944

Registration Number: R1100011

EA Personnel: Carlo Antonio Dela Cruz

Job Description

The National Additive Manufacturing Innovation Cluster (NAMIC) was established on

1st October 2015, to be the collaborative partner in 3D printing technology creation

and innovation through working with different industries, agencies and institutions to

develop capabilities in additive manufacturing, innovate and accelerate additive

manufacturing to increase Singapore"s global manufacturing competitiveness.

We are seeking a highly motivated and experienced individual to join our team at the

NAMIC@Additive Innovation Centre (NAMIC@AIC) A*STAR Hub as the Asistant Manager, Tech Biz or Manager, Tech Biz.
The AIC Hub aims to introduce A*STAR’s integrated additive

manufacturing technology offerings that can benefit the industry, with the objective to

increase collaboration with key industry partners. The collaborations are targeted to

translate research into applications, promote pilot production and accelerate the

adoption of additive manufacturing (AM) in Singapore.

Job Responsibilities:

• Develop, evaluate and implement the AIC Hub"s goals, objectives and activities related to translating technology and driving AM industrial business growth.
• Formulate and execute effective business strategy and industry engagement to promote AM technology, industrial and entrepreneurial growth efforts to accelerate adoption of AM in Singapore.
• Engage companies to understand industry needs and technology requirements, and to collate and document the industry intelligence for the AIC Hub.
• Organize industry sharing events such as seminars, roundtable discussions, workshops to outreach to the industry.
• Work with AIC Hub manager, other A*STAR Research Institutes (RI)s’ Industry Development Managers (or equivalent) to drive business strategies and industry contacts / needs for R&D projects, including pilot production projects for the AIC Hub.
• Work with AIC Hub manager to link up external enquiries with A*STAR RIs’ internal expertise and capabilities.
• Work with Marcomm on marketing strategies for AIC Hub.
• Work with NAMIC Cluster Lead Party (CLP) to follow up on potential companies,
• Institutes of Higher Learning (IHL) and start-ups for projects, license agreement, co-funding and standards development.
• Secure collaboration partnerships and projects to meet the AIC Hub’s outcome and KPIs.
• Develop and maintain good relationships with the partners and take charge of all business aspects in the on-going AIC Hub’s projects.

Job Requirements:

• Minimum a degree in Mechanical/Electrical/Biomedical/Materials/Chemical Engineering, Science or equivalent education from a recognized university with at least 2 years of relevant working experience in the industry in business development.
• Proven track record in sales and marketing in additive manufacturing will be desirable.
• Demonstrated ability to follow up with industry inquires, negotiate business terms & pricing with customers and secure industry projects.
• Proven track record in fostering collaborations between industry, IHLs and/or
• public sector RIs.
• Ability to organise marketing and industry outreach activities to generate industry interest, grow project pipeline and secure industry projects.
• Experience in managing intellectual property and technology translation.
• Experience and knowledge in additive manufacturing trends, entire workflow for additive manufacturing industrialization and engineering product development will be prioritized.
• A self-starter with strong networking and collaboration skills.
• A strong communicator with good written, presentation and oral communication skills. A strategic thinker and problem-solver with an innovation mindset.
• Ability to work independently and effectively in a team, in a dynamic R&D environment.
• Strong relationship management skills with an outgoing and pleasant personality.
• Willing to take on required tasks beyond the job description.

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• Manager, Alumni Engagement
  • Recruit, manage and engage volunteers as Alumni Representatives, Chapters, Groups and Communities.
  • Introduce and implement initiatives to build and deepen relationships with local and overseas alumni communities across different demographics.
  • Provide direction and guidance to alumni communities on their engagement initiatives, leadership succession plans and other related matters.
  • Execute Mentoring Programmes and participate in networking events.
  • Develop and cultivate online alumni communities and implement digital engagement initiatives.
  • Maintain the alumni groups database, update contacts and details of volunteers.
• Event Planning and Management
  • To conceptualise, plan and execute alumni activities of mid to large scale including the annual SMU Alumni Homecoming, Alumni Volunteer Appreciation Dinner, and online events such as Overseas Alumni Leaders Town Hall.
  • Responsible for preparing tender specifications, evaluation and implementation.
  • Facilite event registration and provide timely updates
  • Conduct post event surveys to canvass feedback and identify the diverse needs of the community so as to improve programme offerings.
  • Measure the success of events and programmes though the collection of and analysis of data.
• Partnership Development
  • Collaborate with Schools, Offices, Colleges and Institutes (SOCIs) as strategic partner to co-organise alumni activities, events and engagment programmes.
  • Work as a team member in OAR to support department and university-wide events.

• Bachelor Degree with at least 4 years' of working experience, preferably in the higher education sector, in the areas of relationship and event management.
• Proven good track record in the planning and executing of community building events. Understanding of alumni relations will be an advantage.
• Possess good initiative, is detail-oriented with good administration and organisational skills.
• Demonstrate competent stakeholder engagement and project/vendor coordination, able to manage concurrent initiatives.
• Demonstrate professionalism in conduct and speech, strategic and critical thinking skills.
• Excellent interpersonal, presentation and communication skills (both written and verbal).
• Mature and able to build and maintain relationships with alumni, industry partners and stakeholders.
• Able to thrive in a fast-paced environment, and adapt to evolving circumstances.
• Demonstrates a strong work ethic, able to work independently and in team settings.
• Able to work outside regular work hours.
• Good knowledge of and adept at using technology, social media and database tools.

#LI-ST1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

• Coordinate production scheduleto ensure meeting customer’s requirement and attend to all enquiries related
• Weekly review on material availability, shipment schedule to meet the distribution/ allocation plan and customer
• To investigate stock discrepancies and work with stakeholders to maintain stock accuracy & integrity.
• Analyze and highlight business risk and opportunity to stakeholders and jointly propose appropriate mitigation plans.
• Conduct forecast sufficiency & reasonability checks and share trends insight and recommendation
• Monitor and analyze SCM KPI and propose for improvement.
• Regional coordinator for annual tender data collection, special requirement, analyse tender data.
• Other adhoc duties as assigned.

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

ABOUT THE NATIONAL INSTITUTE OF EDUCATION (NIE)

The National Institute of Education (NIE), Singapore, is Singapore’s national teacher education institute and we are proud to be an integral part of the nation’s education service. We play a key role in the preparation of teachers and in the provision of teacher professional and school leadership development programmes. We are committed to our vision of being An Institute of Distinction: Leading the Future of Education and our mission to Inspire Learning, Transform Teaching and Advance Research.

NIE invite suitable candidates to join the Academic Computing and Information Services division (ACIS) as the Manager/Assistant Manager, Administration.

The Manager/Assistant Manager, Administration will provide administrative and secretariat support to the division, assist in implementing ICT initiatives in the institute and promote initiatives through various programmes and media in pursuit of its Vision and Mission. He/she will support the core administrative functions and manage the day-to-day operations in the Divisional Director’s Office.

Responsibilities:

Administrative Support:

• Strategic Planning: Assist in collecting, analysing, and evaluating data to support the division's strategic planning and decision-making processes.
• Policy and Procedure Development: Collaborate with the Divisional Director to review, develop, and establish internal procedures, guidelines, and policies. Assist in drafting reports and papers as needed.
• Email Management: Oversee the Division’s role-based email accounts, responding to queries promptly and ensuring communications are managed efficiently.
• Event Planning: Support the planning, coordination, and execution of events and welfare programs for the division, ensuring all activities are well-organized.
• General Administration: Perform administrative and logistical tasks as assigned by the People Manager to ensure smooth day-to-day operations of the office.

Budget & Financial Process Support:

• Budget Management: Manage the office's budget, including procurement, inventory, and purchasing of office supplies. Ensure that all expenditures align with approved budgets.
• Expenditure Tracking: Regularly track and report on expenditures, ensuring they adhere to financial guidelines. Provide budgetary information to support decision-making and planning.
• Billing Coordination: Coordinate, verify, and process billing instructions for ICT services provided by the division, ensuring accuracy and timeliness.

Personal Assistance to Divisional Director:

• Schedule Management: Manage the Divisional Director’s calendar, schedule meetings, and make travel arrangements. Ensure all appointments and deadlines are efficiently handled.
• Administrative Support: Handle the Divisional Director’s claims and training requests. Maintain confidential records and documents with utmost discretion.
• Leadership Team Coordination: Work closely with other PAs and administrative staff to provide seamless support across the NIE senior leadership team.

Secretariat Support:

• Committee Assistance: Provide secretariat support for committees chaired by the Divisional Director. Assist in preparing status reports, presentations, and other documentation related to committee activities.
• Meeting Coordination: Ensure meetings are conducted smoothly by handling logistics, preparing agendas, and documenting key decisions. Monitor and follow up on action items arising from meetings.

Data Protection Officer (DPO) Support:

• PDPA Compliance: Assist the NIE Data Protection Officer (DPO) in implementing and monitoring compliance with PDPA (Personal Data Protection Act) regulations. Coordinate with the NTU DPO office on policy updates and assessments.
• Documentation and Reporting: Prepare status reports, papers, and presentations on PDPA-related matters. Maintain documentation of all data protection activities and communications.
• Inquiry Management: Manage the DPO mailbox, ensuring timely responses to data protection inquiries. Document all relevant correspondence to maintain an accurate record.
• Incident Support: Support departments in managing data breach incidents, ensuring all steps are properly documented. Collaborate with the NIE DPO to guide NIE faculty and staff and escalate issues to the NTU DPO office when necessary.
• Awareness Initiatives: Assist in creating educational infographics and other materials to raise awareness about PDPA compliance within the NIE community.

Requirements:

• A university degree in Business, Social Sciences, or equivalent.
• A minimum of three years of relevant work experience in administration. Experience in Higher Education would be an advantage.
• Excellent written and verbal communication skills.
• Strong planning, organisational and problem-solving skills.
• Proficient in Microsoft Office Applications and Adobe.
• Proficient in graphic design tools such as Adobe Photoshop or Adobe Illustrator is an advantage.
• Meticulous and ability to multi-task.
• Ability to work independently and in a team.
• Good people management skills.

Other Information

NIE staff can take chartered buses at their own expense from or near their home to the NIE campus. This is subject to the availability of bus routes and seats.

Job Description

The National Additive Manufacturing Innovation Cluster (NAMIC) was established on

1st October 2015, to be the collaborative partner in 3D printing technology creation

and innovation through working with different industries, agencies and institutions to

develop capabilities in additive manufacturing, innovate and accelerate additive

manufacturing to increase Singapore"s global manufacturing competitiveness.

We are seeking a highly motivated and experienced individual to join our team at the

NAMIC@Additive Innovation Centre (NAMIC@AIC) A*STAR Hub as the Asistant Manager, Tech Biz or Manager, Tech Biz.
The AIC Hub aims to introduce A*STAR’s integrated additive

manufacturing technology offerings that can benefit the industry, with the objective to

increase collaboration with key industry partners. The collaborations are targeted to

translate research into applications, promote pilot production and accelerate the

adoption of additive manufacturing (AM) in Singapore.

Job Responsibilities:

• Develop, evaluate and implement the AIC Hub"s goals, objectives and activities related to translating technology and driving AM industrial business growth.
• Formulate and execute effective business strategy and industry engagement to promote AM technology, industrial and entrepreneurial growth efforts to accelerate adoption of AM in Singapore.
• Engage companies to understand industry needs and technology requirements, and to collate and document the industry intelligence for the AIC Hub.
• Organize industry sharing events such as seminars, roundtable discussions, workshops to outreach to the industry.
• Work with AIC Hub manager, other A*STAR Research Institutes (RI)s’ Industry Development Managers (or equivalent) to drive business strategies and industry contacts / needs for R&D projects, including pilot production projects for the AIC Hub.
• Work with AIC Hub manager to link up external enquiries with A*STAR RIs’ internal expertise and capabilities.
• Work with Marcomm on marketing strategies for AIC Hub.
• Work with NAMIC Cluster Lead Party (CLP) to follow up on potential companies,
• Institutes of Higher Learning (IHL) and start-ups for projects, license agreement, co-funding and standards development.
• Secure collaboration partnerships and projects to meet the AIC Hub’s outcome and KPIs.
• Develop and maintain good relationships with the partners and take charge of all business aspects in the on-going AIC Hub’s projects.

Job Requirements:

• Minimum a degree in Mechanical/Electrical/Biomedical/Materials/Chemical Engineering, Science or equivalent education from a recognized university with at least 2 years of relevant working experience in the industry in business development.
• Proven track record in sales and marketing in additive manufacturing will be desirable.
• Demonstrated ability to follow up with industry inquires, negotiate business terms & pricing with customers and secure industry projects.
• Proven track record in fostering collaborations between industry, IHLs and/or
• public sector RIs.
• Ability to organise marketing and industry outreach activities to generate industry interest, grow project pipeline and secure industry projects.
• Experience in managing intellectual property and technology translation.
• Experience and knowledge in additive manufacturing trends, entire workflow for additive manufacturing industrialization and engineering product development will be prioritized.
• A self-starter with strong networking and collaboration skills.
• A strong communicator with good written, presentation and oral communication skills. A strategic thinker and problem-solver with an innovation mindset.
• Ability to work independently and effectively in a team, in a dynamic R&D environment.
• Strong relationship management skills with an outgoing and pleasant personality.
• Willing to take on required tasks beyond the job description.

Salary Range: $9K-12K Basic + Commissions

KEY RESPONSIBILITIES

Advising, Selling & Clienteling

• Responsible to set individual sales target & to manage the overall boutique’s performance
• Provide market updates, business trends and areas to improve during daily team briefings
• Provide analysis and proposals to retail management on the action plans to achieve boutique performance.
• Responsible to grow boutique portfolio through new client acquisition and upgrading existing clients.

Client Experience & Journey

• Ensure consistent and high standards of customer service
• To ensure that the individual including the team adheres to all aspects of achieving high scores.
• Anticipate customer needs and to handle customers tactfully and professionally with consistent follow-up.

Team Development & Fostering Maison Culture

• Conduct staff appraisals and monitor performance on a regular basis.
• Provide team guidance in product knowledge, clienteling, selling and coaching for development.
• Ensure employees are given frequent feedback on their performance and how to be more successful.

Boutique Operations

• Ensure boutique operations is compliant with Group’s handbook and policies to ensure safety, security, compliance, and risk management are reinforced
• Ensure good synergy with cross functional teams, VM, Marketing, Merchandising.
• Monitor and review the level of stocks of accessories
• Other ad hoc duties assigned

Requirement

• Minimum 5 years of work experience as a boutique manager in the luxury retail industry

Interested applicants please send your resumes to [email protected]

Jessica Nguyen Huynh Thanh Truc

Recruiter (R23113787)

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.

Key Responsibilities:

1. Business Development & Strategy

• Identify new business opportunities and develop strategies for the growth and distribution of structured investment products (e.g., structured notes, derivatives, alternative investments) through IFAs and other distribution channels.
• Build and execute a comprehensive business development plan to increase revenue and market share for structured products.
• Analyze market trends, client needs, and competitor products to ensure the firm’s offerings remain competitive and aligned with market demand.
• Stay up-to-date with regulatory changes, market developments, and emerging investment trends in the structured products space to inform product strategy.

2. Structured Product Development & Management

• Collaborate with the product development and investment teams to design, launch, and optimize structured products that cater to the needs of high-net-worth individuals (HNWIs) and institutional clients.
• Customize solutions for clients by tailoring structured products to match their risk appetite, investment goals, and market outlook.
• Regularly monitor the performance of structured products, gather feedback from clients and IFAs, and identify opportunities for product improvements or new product offerings.

3. IFA Relationship Management & Distribution

• Establish, nurture, and manage relationships with Independent Financial Advisors (IFAs), private bankers, and wealth managers to promote structured products and drive sales.
• Conduct regular training sessions, seminars, and one-on-one meetings with IFAs to enhance product knowledge, increase awareness, and ensure they are equipped to effectively promote the firm’s offerings.
• Serve as a primary point of contact for IFAs, providing ongoing support and guidance to help them meet their clients' investment needs.
• Expand the company’s distribution network by identifying and partnering with new IFAs, brokers, and financial advisors to enhance market penetration.

4. Sales & Revenue Generation

• Develop and implement sales strategies to achieve revenue and business growth targets for structured products within the IFA channel.
• Work closely with sales teams and relationship managers to drive structured product sales through effective client engagement and targeted marketing efforts.
• Track and report on sales performance, pipeline development, and market trends, ensuring that targets are met and exceeded.

5. Client Relationship Management & Solutioning

• Engage directly with high-net-worth clients to understand their financial objectives and tailor structured investment solutions that align with their needs.
• Provide personalized product recommendations, portfolio construction advice, and in-depth product knowledge to ensure clients receive exceptional service and value.
• Strengthen relationships with key clients and partners, acting as a trusted advisor in the wealth management and structured products space.

6. Market & Competitor Analysis

• Conduct thorough market research to understand the competitive landscape and identify emerging trends in structured products and the broader wealth management space.
• Use market intelligence to refine product positioning, pricing strategies, and distribution tactics, ensuring the firm’s products remain differentiated and competitive.
• Prepare and present detailed market reports and insights to senior leadership to inform strategic decision-making.

7. Regulatory Compliance & Risk Management

• Ensure that all structured products and related activities comply with applicable regulatory requirements and internal policies.
• Work closely with legal and compliance teams to monitor regulatory changes, ensuring the company remains in full compliance in all regions of operation.
• Ensure that risks associated with structured products are well understood, communicated, and managed effectively.

8. Reporting & Performance Tracking

• Track and report on product performance, client feedback, sales achievements, and key performance indicators (KPIs) to senior leadership.
• Provide regular updates on the business development efforts, highlighting key opportunities, challenges, and progress towards goals.

9. Qualifications:

Educational Background:

• Bachelor’s degree or higher in Business, Finance, Economics, or related field.
• Advanced certifications such as CFA (Chartered Financial Analyst), CFP (Certified Financial Planner), or other relevant qualifications are highly desirable.

Experience:

• Strong experience in managing and developing relationships with Independent Financial Advisors (IFAs) and other distribution channels.
• Proven track record of achieving sales and business development targets for structured products or similar investment offerings.
• Minimum of 2–5 years of experience in business development, sales, or product management within wealth management or financial services, with a focus on structured products.

Skills & Competencies:

• Strong understanding of structured products, including derivatives, structured notes, and alternative investments.
• Excellent business development, sales, and relationship management skills, with the ability to work closely with IFAs and clients.
• Analytical and strategic thinking abilities, with a focus on identifying market trends and client needs.
• Ability to explain complex financial products in a clear and understandable way to clients and advisors.
• Strong communication, negotiation, and presentation skills, with experience leading training and educational sessions.
• High level of integrity, professionalism, and ability to work independently and within a team.

Other Requirements:

• Self-motivated, target-driven, and results-oriented.
• Excellent networking and relationship-building skills.
• Strong understanding of financial markets, regulations, and investment products.
• Proficient in using CRM software, Microsoft Office Suite, and other relevant business tools.

About the job:

• Acquire New-to-Bank (NTB) High Net Worth individuals.
• Collaborate closely with internal and external stakeholders across the bank to tailor solutions that align with clients’ needs.
• Identify opportunities to promote banking products to both existing and new clients.
• Ensure proper advisory procedures and documentation while adhering to the Bank’s internal policies, business processes, and regulatory requirements.

Skills and experience required:

• Excellent interpersonal and communication skills.
• Proficient in presenting effectively and communicating ideas and concepts.
• Possess a good working attitude, high motivation, and a result-oriented approach.

(EA: 94C3609/ R21103354)

(Open to Senior Treasury Execxutive / Analyst candidates!)

Overview

The role holder, reporting to the Financial Controller, is

• To be responsible for managing day-to-to-today activities in treasury and corporate functions to meet the financial and regulatory obligations of the group.
• To assist the Group in audit and accounts functions.

Duties and Responsibilities

Treasury

• To perform a broad range of treasury functions which includes cash management; bank loan management including rollovers, drawdown and compliance.
• To manage intercompany loans.
• To maintain & update all relevant banking records which include maintaining bank account Master Database, updating of consolidated report of banking facilities / charges and utilization.
• In charge of opening and maintenance of bank accounts, internet banking and application of bank facilities.
• To support business stakeholders in FX and trade financing matters.
• To identify business and market opportunities and work closely with banks for new funding scheme and evaluate current scheme for improvement.
• To coordinate with internal stakeholders on Tax compliance requests such as FATCA.
• To prepare weekly cash flow consolidation, consisting of short- and medium-term requirements.

Corporate

• To assist in the preparation of directors' and shareholders' resolutions.
• To assist in ensuring filing compliance in accordance with relevant regulatory and statutory requirements.

Accounting and Audit

• To support audit related matters including preparation of bank and directors’ confirmations.
• To assist in the preparation of monthly management accounts and annual financial statements in accordance with applicable financial reporting standards and group guidelines.
• To assist in the review of payments and receipts.

Others

• Establish, develop, and maintain relationship with key internal and external stakeholders by providing high level support and engagement and maintain consistent strong operational relationships.
• Ad-hoc duties as assigned.

Requirements:

- Degree in Accountancy or Finance

- Min 3 years of Corporate Treasury experience; with some audit expsoure preferred.

- Senior accountant with Treasury experience are welcome to apply.

Jessie Hoe Huey Miin

CEI R1103861

EA: 99C4599

MAIN PURPOSE

• To support / report to SEAO Procurement Associate Director
• To identify cost-saving opportunities, areas and processes that could be optimized, and potential areas of risk through strong business acumen and analytical skills.

KEY RESPONSIBILITIES

Policy & Compliance

• Enforce Procurement policies and guidelines in local level, in line with regional and group direction.
• Work closely with Finance and Compliance departments to monitor the Procure-to-Pay processes compliance with corporate guidelines.
• Educate stakeholders on proper procurement process by organizing training and communication to brands and department requestors.

Strategic Sourcing & Negotiation

• Partnering with stakeholders and budget owners to support sourcing projects, major categories including but not limited to retail store fit-out, Marketing events, PR services, visual merchandizing, IT, Logistics, etc.
• Lead major sourcing projects from RFP/tender to delivery, including but not limited to sourcing, supplier pre-qualification, evaluation, and award.
• Identify opportunities to drive efficiency, synergy and deliver savings and added values to the business.
• Support and coordinate regional and global Procurement initiatives and projects.

Sustainable Procurement

• Continuously optimize supplier panel by regular review of performance and feedback from stakeholders
• Manages day-to-day business relationships with local suppliers; evaluate and improve vendor performance.
• Annual supplier evaluation assessment / supplier CSR audit
• Integrate sustainability in all projects and providing support to group /region ESG initiatives.

Management Reporting

• Manage quarterly Procurement reporting, including but not limited to Dashboard, Spends Analysis, Procurement Project Reports, etc.
• Regular update and communicate with local senior management team on procurement initiatives.

QUALIFICATIONS

• 5 to 8 years of professional working experience with minimum 4-5 years in Indirect Procurement functions ~ HR, Marketing, Events, IT, Facilities etc.
• Good understanding of procurement processes; with indirect categories management experiences and/or in luxury environment a plus
• Strong communication and project management skills to support and effectively manage stakeholders spans across SEAO (SG, MY, TH, VN, AU & NZ) and/or cross-functional teams including presentation and negotiation abilities, able to drive initiatives and deliver concrete results.
• Pro-active approach to tasks and ability to manage several tasks simultaneously and on time.
• A positive attitude and willingness to learn
• Team player with strong collaborative spirit

Jessie Hoe Huey Miin

CEI R1103861

EA: 99C4599

Job Summary

The Asst/Manager, Customer Service and Admin is responsible for achieving the highest level of Customer Service to both internal and external customers, and to provide Administration and Human Resource support to the team.

Responsible for processing order information in a timely manner, system entries, proper

coordination and communication with customers and internal Operations / Transport team, and conducts internal trainings and relevant administrative support.

Job Requirements/Responsibilities:

Customer Service Management

• To establish the Customer Service and Administrative function, including developing and leading a team of executives
• To establish the Standard Operating Procedure (SOP) and Work Instructions (WI) for the Customer Service and Administrative function
• To develop customer satisfaction goals and communicate with department regularly.
• To supervise day-to-day operations in the Customer Service department.
• To record and analyse customer needs and problem, and to provide timely feedback to improve customer satisfaction, optimise customer service quality in all aspect.
• To handle internal and external customers’ enquiry and orders through automated system or manual channels
• To work closely with operations / transport team to ensure enquiries and orders are closed on time.
• To manage feedback and provide proper solutions within the service level, ensure proper follow up and resolution.
• Continuously seek improvement to enhance teams’ performance and work efficiency.
• Review and update customer service procedures, policies, and standards
• Administrative Support

Administrative Support

• Work with the corporate shared services counterparts
• Assist to assess training needs, design, and establish training matrix and training plan.
• Assist to provide or arrange for required training when necessary.
• Assist to arrange for administrative support to HR function such as job advertisement, reviewing resumes and liaising with hiring managers for interview arrangement. Job Description: Assistant Manager, Customer Service and Admin Department: Operations Reports To: Assistant Manager Operations
• Assist to provide office and administrative support, including preparation of Management and Procurement Papers
• Other duties as directed from time to time

Requirements:

• Degree / Diploma in Supply Chain / Logistics / Business related discipline
• Work experience in Customer Service or Operational background would be advantage
• At least 3 - 5 years of relevant working experience in logistics industry, preferably in a healthcare or medical related environment
• Self-starter who is able to work in a fast-paced environment, meet tight deadlines with high level of accuracy.
• Possess positive working attitude with initiatives, good team player.
• Strong linguistics in English and another native language or dialect
• Effective multi-tasking and time management skills
• Strong knowledge and skills in MS Office such as Word, Excel and PPT, preferably VISIO
• Experience in using Warehouse Management Software and Transport Management Software

Additional Notes:

Working Location: 4 Pandan Avenue

Working hours: Monday - Thursday 8,30am - 6.00pm

Friday 8.30am - 5.30pm