Job Description:

• To work and co-ordinate with design/construction teams for all M&E installation and system requirement matters.
• To co-ordinate with Civil/BIM teams & all SWC for station and viaduct CCSM/SEM drawings and submissions.
• Review project specifications, technical clarifications and construction drawings.
• Manage in-house M&E sub-contractors’ work to ensure shop drawing and services are well co-ordinated to suit sequence and installation.
• Supervise and lead an installation team on M&E services installation in construction environment.
• Any other duties as assigned.

Job Requirement:

• Candidate must possess Bachelor Degree or Diploma in relevant discipline.
• Minimum 5 years of experience in construction/ civil engineering industry.
• Able to read and understand CAD, Revit/Navisworks software services in 3D model is essential.
• Have experiences in working in large scale projects.
• Candidate with LTA- MRT experience advantage.
• To be based in project site office.
• 6 Working Days per week.
• Working Location: Tampines.

ROLES AND RESPONSIBILITIES:

• Responsible for the direction
• coordination
• implementation
• executive, control
• completion of project while remaining aligned with the strategy
• commitments and goals of the organization
• minimue 5 years experieneced renovation supervisor
• able to do site mesurement independently

Duties & Responsibilities:

1. Manage General Site Office Administration including coordination of IT and HR matters with HQ

2. Manage Administrative Payments for site expenses

3. Update and monitor workers’ overtime, responds to project site staff queries

4. Monitor manpower requirements at project site and ensure minimal disruption of daily site operations

5. Update Project Organisation Chart and monitor manpower

6. Liaise with M&E, Design, Construction, Quantity Surveying, Safety departments within project on site matters and provide administration support

7. Oversee application of statutory passes required for site project work

8. Ensuring all documents versioning up to date within filing system

9. Coach and review the work of site administration officers

10. Provide evaluation/findings and project results to HQ Tokyo in Japan on a regular basis

11. Handle any other ad-hoc duties and tasks assigned

Requirements:

1. Possess Degree in Economics/ Business Administration or related discipline

2. Min. 3 years experience in Project Administration, construction industry preferred

3. Multi-tasker who is able to communicate with various stakeholders including Project and HQ Management

4. Independent Worker requiring minimal supervision

5. Proficient in Microsoft word and excel

6. Fluency in spoken and written Japanese would be advantageous as the incumbent will be required to communicate and collaborate with Japan Head Office

Job Description

• Gain a comprehensive understanding of the program, connecting various business units and identifying potential business opportunities within each.
• Regularly engage with customers through weekly scorecard and quality meetings, monthly safety, and continuous improvement (CIP) sessions, project-related discussions, KPI reviews, and strategic business reviews.
• Lead and/or participate in CIPs and ad hoc projects focusing on workplace safety enhancements, automation, process optimization, quality improvements, productivity gains, data analytics, data visualization, storage models, freight consolidation, cross-border trucking, and overall network planning.
• Oversee the planning and execution of projects ranging from short-term (6 months) to long-term (10 years) timelines.
• Act as the primary representative in customer engagements and project-related meetings.
• Take a leadership role in staff training and career development planning.
• Manage multiple CIPs and ad hoc projects simultaneously, ensuring adherence to project timelines.

Requirements

• Minimum bachelor’s degree in related field of study.
• Minimum 4 years of relevant experience in contract logistics leadership role.
• PMP certification preferred.
• Possess excellent written and verbal communication and interpersonal skills.
• Ability to conceptualize and communicate operational information to non-operational personnel.
• Diplomatic and customer service-oriented, with the ability to tactfully handle rejections.
• Capable of thinking through and formulating project budgets.
• Proficient in project management, meeting deadlines, and managing diverse stakeholder expectations (internal and external).
• Strong problem-solving and inquisitive skills.
• Proficient in data analytics and data visualization.

Responsibilities

• Conduct daily reviews of transaction filtering and screening to ensure compliance with policies and regulatory standards.
• Perform sampling of cleared alerts to assess the accuracy and quality of the adjudication.
• Gather and analyze data to spot trends, recurring issues, or inefficiencies in the filtering process.
• Document findings and assisst in generating reports for manager and stakeholders.
• Work with the filtering team to provide feedback and identify areas of improvement in processes and controls.
• Collaborate to improve workflow, suggest enhancements, and support the implementation of corrective actions.
• Present findings to senior managers and stakeholders, highlighting both successes and areas needing attention.
• Prepare weekly and monthly report that summarize team activities and quality metrics.

Requirements

• Bachelor's Degree
• Minimum 3 years of experience in the banking industry with some exposure to screening process.
• Understanding of financial crime and money laundering risks.
• Strong attention to detail with ability to identify discrepancies and trends in large sets of data
• Strong communication skills to effectively report findings to manager and stakeholders.
• Ability to work collaboratively in a team environment and take direction from senior team members.
• Experience with compliance or AML tools such as World Check, Fircosoft, or other filtering and screening system is a plus.

Responsibilities

• Conduct daily reviews of transaction filtering and screening to ensure compliance with policies and regulatory standards.
• Perform sampling of cleared alerts to assess the accuracy and quality of the adjudication.
• Gather and analyze data to spot trends, recurring issues, or inefficiencies in the filtering process.
• Document findings and assisst in generating reports for manager and stakeholders.
• Work with the filtering team to provide feedback and identify areas of improvement in processes and controls.
• Collaborate to improve workflow, suggest enhancements, and support the implementation of corrective actions.

Requirements

• Bachelor's Degree
• 2 years of experience in the banking industry with some exposure to screening process.
• Understanding of financial crime and money laundering risks.
• Strong attention to detail with ability to identify discrepancies and trends in large sets of data
• Ability to work collaboratively in a team environment and take direction from senior team members.
• Experience with compliance or AML tools such as World Check, Fircosoft, or other filtering and screening system is a plus.

Responsibilities

• Perform AML monitoring/review on Trade post-transaction files.
• Review/investigate Trade manual screening alerts and red flag escalated by trade processing team for potential sanction violations in accordance with SMBC policies.
• Ensure that review and investigation conclusions are adequately and properly documented for regulatory/audit level review.
• Coordinate and/or prepare the required management information reporting data as applicable.
• Perform daily batch name screening alert clearance.
• Investigate and report discrepancies and irregularities arising from transactions, system failure, etc and resolve issues including handling stakeholder’s complaints and escalating all issues to Team Lead / Deputy Group Head / Group Head promptly.
• Prepare reports that summarize team activities and quality metrics.
• Collaborate to improve workflow, suggest enhancements, and support the implementation of improvement actions.
• Other tasks as assigned by Group Head / Team Lead.

Requirements

• Bachelors degree
• Minimum 3 years of experience in the banking industry with exposure to AML Screening and/or Trade AML
• Able to link diverse information to build a full picture and spot inconsistencies
• Possesses knowledge of MAS regulation on AML and Sanctions requirements including KYC, Screening.
• Strong team player
• Good communications skills, hands on, independent and proactive in carrying out investigation on customers and/or transactions. Able to work with front office and operation team.

Roles and Responsibilities:

· At least 10 - 15 years of relevant work experience.

· Strong experience in Banking Financial Services industry in APAC

· Good understanding of the regions banking landscape, buying preferences and patterns and technology trends.

· Strong track record of hunting new business, develop a strong pipeline and ensure repeat business within the account.

· Good understanding of Enterprise Services, Technology and Solutions

· Professional communication skills and ability to interact with the CXOs and senior managers.

· Strong organization, presentation and negotiation skills.

· Good Skills and experience in Pricing, negotiations, contracting and closing

· Need to be a hustler with ability to thrive and be successful in a competitive marketplace.

· Innovative mindset to propose new ideas and solutions.

· A Bachelor degree with relevant post graduate/professional qualification is desirable

· Strong skills with Excel, Word and PowerPoint is a must.

. Experience in Horizontal Sales

Job Descriptions :

• Manage commercial and contractual activities within the project efficiently and effectively
• Identify areas of risk and methods of mitigation for projects.
• Assist in managing contractual and commercial disputes
• Participates in project budget reviews and provides advice when required.
• Prepare and monitor project cost budget, cash-flow for the project, track changes in design/construction work, and variations, and adjust budget projections accordingly
• Perform contracts administration including quotation, cost accounting, tenders, and contract documentation
• Provide advice and information to projects on contractual and commercial matters
• Review and negotiate contracts with clients, subcontractors, and suppliers to ensure favorable terms and minimize risks.
• Manage post-contract activities by overseeing interim claims, variation orders, and contract amendments to ensure compliance and timely resolution of disputes.
• Provide expert advice on PAM contracts and other standard forms of agreements, ensuring legal and financial obligations are met throughout the project lifecycle.
• Develop strong contractual frameworks to manage risks effectively and align with the organization’s goals.
• Lead the preparation of detailed project budgets, forecasts, and cash flow projections to ensure project profitability.
• Monitor and control project costs by conducting cost analysis, cost studies, and variance reporting.
• Implement value engineering strategies to maximize the project’s performance while reducing costs.
• Ensure timely completion of final accounts and reconciliation of project finances.
• Advise stakeholders on cost limits and suggest budget adjustments to avoid overruns.
• Perform all duties by CCCC policies, processes, and systems in the development of tender submissions, ensuring alignment with technical requirements, timelines, and business strategies.
• Assist and report to the Corporate Estimating Manager on commercial dispute resolution, and project matters
• Lead and manage the commercial team of the project
• Conduct regular commercial meetings with team members to evaluate progress, address challenges, and provide support and guidance
• Review the list of suppliers and subcontractors
• Forecast, monitor, and report to the Project Director and Project Manager about the project cashflow, S-Curves, budgets, expenses, financial performance, cost to complete and prepare mitigation measures to resolve commercial-related issues
• Prepare and estimate monthly claims to clients, based on project progress
• Review and submit documents for commercial audit purposes
• Review and submit documents for progress claims, variation orders, and final accounts
• Review, manage, and negotiate contracts from vendors, suppliers, and clients, ensuring alignment with project specifications
• Prepare project documents for procurement
• Approve progress payments and subcontractor claims
• Prepare and manage project equipment, third-party liability, site, contractor all risk, fire insurance, and claims
• Monitor financial compliance and conduct cost analysis to evaluate subcontractor quotations and claims
• Review the detailed cost estimates for the construction project
• Review the BOQs for project submissions
• Assist in preparing EOT, progress claims, and Loss & Expense claims
• Conduct risk assessments for project estimates and evaluate potential risks
• Monitor procurement processes to ensure timely delivery of materials and oversee contractual administration
• Review and manage subcontracts for project execution
• Oversees the overall cost estimation and procurement process and record
• Liaise with project teams, clients, and stakeholders to provide contractual advice and address any commercial concerns
• Maintain accurate records of estimating and procurement activities and financial transactions
• Participate in site meetings and technical discussions to ensure alignment on commercial aspects
• Conduct regular contract performance reviews and audits of subcontractors and suppliers
• Provide planning support and maintain project information for reporting purposes
• Evaluate, review, and prepare regular reports for the Corporate Estimating Manager on the performance and success of the commercial team, highlighting challenges, risks, opportunities, and project progress
• Liaise, coordinate, discuss, and negotiate with suppliers on the purchase or rental of plant machinery or equipment
• Review cost comparison before purchase or rental of machinery or equipment

Job Requirements :

• Must have a Bachelor’s Degree in Quantity Surveying
• At least 15 years of relevant experience in quantity surveying, or commercial roles.
• Strong organizational skills including attention to detail and a systematic approach to work
• Excellent written, communication, and negotiation skills
• Ability to analyze contractual and legal issues and provide solutions using appropriate problem-solving techniques
• Proficient and competent in MS Office applications, particularly in Excel.
• 5.5 days work week
• Willing to work on Construction Site
• Extensive experience managing large-scale construction projects (e.g., infrastructure, MRT projects, and high-rise developments ) will be advantageous.

Job Descriptions :

• Manage commercial and contractual activities within the project efficiently and effectively
• Identify areas of risk and methods of mitigation for projects.
• Assist in managing contractual and commercial disputes
• Participates in project budget reviews and provides advice when required.
• Prepare and monitor project cost budget, cash-flow for the project, track changes in design/construction work, and variations, and adjust budget projections accordingly
• Perform contracts administration including quotation, cost accounting, tenders, and contract documentation
• Provide advice and information to projects on contractual and commercial matters
• Review and negotiate contracts with clients, subcontractors, and suppliers to ensure favorable terms and minimize risks.
• Manage post-contract activities by overseeing interim claims, variation orders, and contract amendments to ensure compliance and timely resolution of disputes.
• Provide expert advice on PAM contracts and other standard forms of agreements, ensuring legal and financial obligations are met throughout the project lifecycle.
• Develop strong contractual frameworks to manage risks effectively and align with the organization’s goals.
• Lead the preparation of detailed project budgets, forecasts, and cash flow projections to ensure project profitability.
• Monitor and control project costs by conducting cost analysis, cost studies, and variance reporting.
• Implement value engineering strategies to maximize the project’s performance while reducing costs.
• Ensure timely completion of final accounts and reconciliation of project finances.
• Advise stakeholders on cost limits and suggest budget adjustments to avoid overruns.
• Perform all duties by CCCC policies, processes, and systems in the development of tender submissions, ensuring alignment with technical requirements, timelines, and business strategies.
• Assist and report to the Corporate Estimating Manager on commercial dispute resolution, and project matters
• Lead and manage the commercial team of the project
• Conduct regular commercial meetings with team members to evaluate progress, address challenges, and provide support and guidance
• Review the list of suppliers and subcontractors
• Forecast, monitor, and report to the Project Director and Project Manager about the project cashflow, S-Curves, budgets, expenses, financial performance, cost to complete and prepare mitigation measures to resolve commercial-related issues
• Prepare and estimate monthly claims to clients, based on project progress
• Review and submit documents for commercial audit purposes
• Review and submit documents for progress claims, variation orders, and final accounts
• Review, manage, and negotiate contracts from vendors, suppliers, and clients, ensuring alignment with project specifications
• Prepare project documents for procurement
• Approve progress payments and subcontractor claims
• Prepare and manage project equipment, third-party liability, site, contractor all risk, fire insurance, and claims
• Monitor financial compliance and conduct cost analysis to evaluate subcontractor quotations and claims
• Review the detailed cost estimates for the construction project
• Review the BOQs for project submissions
• Assist in preparing EOT, progress claims, and Loss & Expense claims
• Conduct risk assessments for project estimates and evaluate potential risks
• Monitor procurement processes to ensure timely delivery of materials and oversee contractual administration
• Review and manage subcontracts for project execution
• Oversees the overall cost estimation and procurement process and record
• Liaise with project teams, clients, and stakeholders to provide contractual advice and address any commercial concerns
• Maintain accurate records of estimating and procurement activities and financial transactions
• Participate in site meetings and technical discussions to ensure alignment on commercial aspects
• Conduct regular contract performance reviews and audits of subcontractors and suppliers
• Provide planning support and maintain project information for reporting purposes
• Evaluate, review, and prepare regular reports for the Corporate Estimating Manager on the performance and success of the commercial team, highlighting challenges, risks, opportunities, and project progress
• Liaise, coordinate, discuss, and negotiate with suppliers on the purchase or rental of plant machinery or equipment
• Review cost comparison before purchase or rental of machinery or equipment

Job Requirements :

• Must have a Bachelor’s Degree in Quantity Surveying
• At least 15 years of relevant experience in quantity surveying, or commercial roles.
• Strong organizational skills including attention to detail and a systematic approach to work
• Excellent written, communication, and negotiation skills
• Ability to analyze contractual and legal issues and provide solutions using appropriate problem-solving techniques
• Proficient and competent in MS Office applications, particularly in Excel.
• 5.5 days work week
• Willing to work on Construction Site
• Extensive experience managing large-scale construction projects (e.g., infrastructure, MRT projects, and high-rise developments ) will be advantageous.

Job Descriptions :

• Manage commercial and contractual activities within the project efficiently and effectively
• Identify areas of risk and methods of mitigation for projects.
• Assist in managing contractual and commercial disputes
• Participates in project budget reviews and provides advice when required.
• Prepare and monitor project cost budget, cash-flow for the project, track changes in design/construction work, and variations, and adjust budget projections accordingly
• Perform contracts administration including quotation, cost accounting, tenders, and contract documentation
• Provide advice and information to projects on contractual and commercial matters
• Review and negotiate contracts with clients, subcontractors, and suppliers to ensure favorable terms and minimize risks.
• Manage post-contract activities by overseeing interim claims, variation orders, and contract amendments to ensure compliance and timely resolution of disputes.
• Provide expert advice on PAM contracts and other standard forms of agreements, ensuring legal and financial obligations are met throughout the project lifecycle.
• Develop strong contractual frameworks to manage risks effectively and align with the organization’s goals.
• Lead the preparation of detailed project budgets, forecasts, and cash flow projections to ensure project profitability.
• Monitor and control project costs by conducting cost analysis, cost studies, and variance reporting.
• Implement value engineering strategies to maximize the project’s performance while reducing costs.
• Ensure timely completion of final accounts and reconciliation of project finances.
• Advise stakeholders on cost limits and suggest budget adjustments to avoid overruns.
• Perform all duties by CCCC policies, processes, and systems in the development of tender submissions, ensuring alignment with technical requirements, timelines, and business strategies.
• Assist and report to the Corporate Estimating Manager on commercial dispute resolution, and project matters
• Lead and manage the commercial team of the project
• Conduct regular commercial meetings with team members to evaluate progress, address challenges, and provide support and guidance
• Review the list of suppliers and subcontractors
• Forecast, monitor, and report to the Project Director and Project Manager about the project cashflow, S-Curves, budgets, expenses, financial performance, cost to complete and prepare mitigation measures to resolve commercial-related issues
• Prepare and estimate monthly claims to clients, based on project progress
• Review and submit documents for commercial audit purposes
• Review and submit documents for progress claims, variation orders, and final accounts
• Review, manage, and negotiate contracts from vendors, suppliers, and clients, ensuring alignment with project specifications
• Prepare project documents for procurement
• Approve progress payments and subcontractor claims
• Prepare and manage project equipment, third-party liability, site, contractor all risk, fire insurance, and claims
• Monitor financial compliance and conduct cost analysis to evaluate subcontractor quotations and claims
• Review the detailed cost estimates for the construction project
• Review the BOQs for project submissions
• Assist in preparing EOT, progress claims, and Loss & Expense claims
• Conduct risk assessments for project estimates and evaluate potential risks
• Monitor procurement processes to ensure timely delivery of materials and oversee contractual administration
• Review and manage subcontracts for project execution
• Oversees the overall cost estimation and procurement process and record
• Liaise with project teams, clients, and stakeholders to provide contractual advice and address any commercial concerns
• Maintain accurate records of estimating and procurement activities and financial transactions
• Participate in site meetings and technical discussions to ensure alignment on commercial aspects
• Conduct regular contract performance reviews and audits of subcontractors and suppliers
• Provide planning support and maintain project information for reporting purposes
• Evaluate, review, and prepare regular reports for the Corporate Estimating Manager on the performance and success of the commercial team, highlighting challenges, risks, opportunities, and project progress
• Liaise, coordinate, discuss, and negotiate with suppliers on the purchase or rental of plant machinery or equipment
• Review cost comparison before purchase or rental of machinery or equipment

Job Requirements :

• Must have a Bachelor’s Degree in Quantity Surveying
• At least 15 years of relevant experience in quantity surveying, or commercial roles.
• Strong organizational skills including attention to detail and a systematic approach to work
• Excellent written, communication, and negotiation skills
• Ability to analyze contractual and legal issues and provide solutions using appropriate problem-solving techniques
• Proficient and competent in MS Office applications, particularly in Excel.
• 5.5 days work week
• Willing to work on Construction Site
• Extensive experience managing large-scale construction projects (e.g., infrastructure, MRT projects, and high-rise developments ) will be advantageous.

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

Citibank serves as a trusted advisor to our retail, mortgage, small business and wealth management clients at every stage of their financial journey. Through Citi's Access Account, Basic Banking, Citi Priority, Citigold and Citigold Private Client, we offer an array of products, services and digital capabilities to clients across the full spectrum of consumer banking needs worldwide.

We’re currently looking for a high caliber professional to join our team as VP - Business Command Center - Major Incident Manager based in Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

The Business Command Center Senior Manager accomplishes results through the management of professional team(s) and department(s). Integrates subject matter and industry expertise within a defined area. Contributes to standards around which others will operate. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function. Requires basic commercial awareness. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Has responsibility for volume, quality, timeliness and delivery of end results of an area. May have responsibility for planning, budgeting and policy formulation within area of expertise. Involved in short-term planning resource planning. Full management responsibility of a team, which may include management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations and may include budget approval.

Job Summary: The Applications Support Senior Manager within the ICG Business Command Center (BCC) / Cyber BCC will be responsible for providing a business centric ICG Cyber event response. In addition the individual will be responsible for managing
Major Incidents and contributing to stability initiatives driven by ICG Production Support, Product Management.

Job Description:

The Business Command Center (BCC) supports the Citi Trade and Treasury Solutions (TTS) and Markets & Securities Services (Investor Services, Issuer Services and Direct Custody & Clearing) business organizations globally. The BCC provides centralized command and control functionality associated with incident and problem support, ensuring continuous improvement of the quality of our service offerings. The group is responsible for enhancing business, operational, and support processes by ensuring transparency, consistent severity and impact assessment, rapid resource engagement, appropriate escalation, and timely communication during outages. Global Business Command Center (BCC) responsibilities include, but are not limited to: Cyber Event/Incident response in co-ordination with the InfoSec, Business and Technology partners.

• Support remediation of Level 0 GEM/Vulnerabilities across the ICG app/infra landscape.
• Support SWIFT Network Security Alert process
• Participate and support Regional/Global/EMT/PS organization level Table Top exercises
• Work with Regional Cyber BCC Leads from other geographic locations to build a strong partnership and year round focus on Cyber
• SWAT-BCC preparedness.

Major Incident Management:

• Facilitate the coordination, communication and escalation of incidents impacting the delivery of TTS and Securities Services to the client
• Serve as a liaison between the Business and Technology teams, promoting rapid escalation of incidents or market events, lending a business perspective to remediation options, and translating technical details into laymen’s terms.
• Monitor ServiceNow dashboard and incident metrics
• Use knowledge and experience, applicable to the incident, to determine the appropriate assessment of impact, severity, and ownership
• Use management and/or leadership skills to ensure the incident recovery team is properly organized, managed, and effectively communicating throughout the life of the incident
• Manage and drive incidents to successful completion and ensure overall Incident management goals and milestones are met
• Review all Incident Management Status and Metrics Reports for accuracy, consistency and timeliness
• Project management and readiness of initiatives related to TTS and Securities Services stability and safety & soundness
• Contribute to effort to develop broad quality analytics to be used by senior leaders in forming quality strategy globally.

Job Skills / Qualifications:

• Proven leadership Experience in Financial Services, especially Cash Management, Transactional Banking and Trade Operations is a must
• Incident/Crisis management experience including: Ownership, Classification and initial support, Escalation/Notification Business Impact Analysis, Resolution Tracking
• Excellent written and verbal communication skills required to influence and negotiate with senior leaders across functions (may be required to communicate with external parties)
• Strong trouble shooting/problem solving skills
• Understanding of Project Management standards
• Experience working with global, multi-region initiatives, projects and teams, including large matrix organizations
• Ability to influence partners and drive cross-functional work reaching optimal solutions to complex problems.
• Attention to detail, comprehensiveness of content and ability to see multiple assignments to completion under aggressive deadlines
• Flexibility to support global time zones, including some on-call weekend support
• Strong client focus
• Strong interpersonal skills
• Effectively share information with other support team members and with other technology teams
• Ability to plan and organize workload
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to communicate appropriately to relevant stakeholder

Education:

• BA/BS with 10+ years relevant work experience
• 3 + years people management or leadership experience in Trade & Treasury or Securities Services, Business,
• Operations, Technology and/or Client Service
• Strong MS Office - Excel, Word, Power Point. Excel, Teams, SharePoint, Visio skills are a must.
• Ability to work independently, ability to multi-task and drive multiple assignments to completion.

How You’ll Succeed

Be conscientious and consistent in identifying security vulnerabilities and working with the respective engineering teams and stakeholders to provide sound guidance and remediations. Be a team player, and a keen learner.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

Citi Internal Audit (IA) provides independent assessments of Citi’s control environment, risk management and governance for key stakeholders including Citi’s board of directors, senior management and regulators. We are a global function with over 2,500 professionals providing assurance across all of Citi's businesses.

We’re currently looking for a high caliber professional to join our team as Assistant Vice President, Audit Manager - Hybrid (Internal Job Title: Sr. Auditor I - C12) based in Changi Business Park, Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• We empower our employees to manage their financial well-being and help them plan for the future.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
• We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

The Senior Auditor is responsible for performing moderately complex audits and assessments of Citi’s risk and control environments in coordination with the Audit team. The overall objective is to utilize in-depth subject matter expertise to contribute to the development of new techniques / processes for the area or function and help Citi reach business goals.

In this role, you are expected to:

• Perform validation of regulatory issues relating to risk management, including drafting reports, presenting issues to the business, and discussing practical solutions

• Draft audit reports and present issues to the business while discussing practical cross-functional solutions

• Complete assigned regulatory issue validations within budgeted timeframes, and budgeted costs

• Monitor, assess, and recommend solutions to emerging risks

• Contribute to the development of audit processes improvements, including the development of automated routines

• Apply internal audit standards, policies, and regulations to provide timely audit assurance and influence audit scope

• Develop effective line management relationships to ensure strong understanding of the business; Acts as SME to senior stakeholders and /or other team members

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

•At least 3-5 years of experience a highly regulated industry or a BFSI

• Experience with working in or auditing Risk Measurement and Management including Credit Risk, Counterparty Credit Risk, Market Risk, Risk Reporting, Risk Capital, and Treasury/ Liquidity Risk Management (Credit or Market Risk experience preferred)

• Subject matter expertise regarding audit technology’s application

• Related certifications (CIA, FRM, or similar) and Bachelor’s/University degree preferred

• Has the ability to operate with a limited level of direct supervision; Can exercise independence of judgement and autonomy

• Effective verbal, written and negotiation skills and project management skills

• Effective leadership skills; Effective influencing and relationship management skills

• Demonstrated ability to remain unbiased in a diverse working environment.

What we can offer you

This is a role that will offer you the opportunity to build and develop an in-depth knowledge within Internal Audit and drive your career forward.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

The Plattering Co is known for its creative and hearty sharing platters, bowls and bentos and beautiful cheese platters and grazing table displays.

We are seeking a motivated and positive Sales Manager to join our dynamic and fast- growing team. The Sales Manager is responsible for developing and executing sales strategies to attract new clients and increase revenue in the catering services sector. This role involves identifying market opportunities, building and maintaining client relationships, and achieving sales targets through effective planning and negotiation. The Sales Manager will work closely with the operations and marketing teams to ensure seamless service delivery and customer satisfaction.

Key Responsibilities:

Sales Strategy & Planning:

• Develop and implement a comprehensive sales plan to achieve revenue targets and expand the client base in both corporate and private catering sectors.
• Identify and analyze market trends, customer needs, and competitive activities to identify new business opportunities.
• Prepare and deliver sales forecasts, pipeline reports, and performance analysis to the Directors and Managing Directors.

Client Acquisition & Relationship Management:

• Proactively identify and approach potential clients, including corporate businesses, event planners, venues, and private clients, to secure catering contracts.
• Build and maintain strong, long-term relationships with key clients to ensure repeat business and customer loyalty.
• Conduct sales presentations and meetings to showcase catering services, menu offerings, and company capabilities.

Contract Negotiation & Proposal Development:

• Prepare customized proposals, quotes, and contracts that align with client needs and company pricing strategies.
• Negotiate terms and conditions with clients to maximize profitability while ensuring client satisfaction.
• Manage the entire sales cycle, from initial inquiry through to contract signing and follow-up after service delivery.

Collaboration with Operations & Marketing Teams:

• Work closely with the operations team to ensure that client expectations are met and that events run smoothly.
• Collaborate with the marketing team to develop promotional materials, digital campaigns, and event-specific marketing efforts.
• Provide feedback from clients to improve menu offerings, service quality, and overall customer experience.

Sales Reporting & Analysis:

• Monitor and track sales performance against targets, preparing regular reports for management.
• Maintain records of customer interactions, sales activities, and pipeline status.
• Analyze sales data to identify areas for improvement and recommend adjustments to sales strategies.

Customer Service & Issue Resolution:

• Act as the main point of contact for clients during the sales process and after service delivery, addressing any concerns or issues that may arise.
• Ensure high levels of customer satisfaction through prompt and professional communication and follow-up.
• Gather client feedback to assess service quality and identify opportunities for improvement.

Qualifications:

• Bachelor’s degree in Business Administration, Sales, Marketing, Hospitality Management, or a related field.
• Minimum of 3-5 years of experience in sales, preferably in the catering, hospitality, or events industry.
• Proven track record of achieving sales targets and growing client portfolios.
• Strong understanding of the catering business, including food and beverage services, event planning, and customer service.
• Excellent communication, negotiation, and presentation skills.

Skills & Competencies:

• Results-driven and highly motivated with a strong sales aptitude.
• Ability to build and maintain strong relationships with clients and partners.
• Strategic thinker with the ability to identify market opportunities and develop tailored sales approaches.
• Strong organizational skills and attention to detail.
• Ability to work independently as well as part of a team.
• Flexibility to adapt to changing client needs and market conditions.

Working Conditions:

• This position may require travel to meet clients, attend industry events, or conduct site visits.
• Flexibility to work evenings and weekends as needed to accommodate client schedules and events.

To apply, email your resume to [email protected]. Kindly note that only shortlisted applicants will be notified.

Duties & Responsibilities:

1. The Senior Construction Manager shall play a key role in the conceptual development of the various construction projects and oversee its organization, scheduling, and implementation
2. He/She will be required to plan, lead and monitor progress and performance against the project plan whilst managing the day-to-day operational aspects of projects which includes manpower planning, construction progress monitoring, preparation of master schedule and cost control
3. Responsible for cost management to manage projects within approved budgets, include materials, manpower and machinery cost control for new and running projects
4. Responsible for exercising timely instructions to deal with the results of delays, or emergencies at construction project sites
5. Reviewing manpower planning and monitoring of works schedules to ensure orderly delegation of jobs and smooth operation.
6. Ensure to exercise effectively safe and economical methodology and enforces project standards
7. To maintain close collaboration with Project Managers, Architects, Engineers and all stakeholders to minimise errors in the process to achieve smooth completion of projects
8. To liaise closely with clients, consultants, sub-contractors, relevant authorities and developers in resolving site issues and authorities compliance issues
9. Provide evaluation/findings and project results to HQ Tokyo in Japan on a regular basis

Requirements:

1. Minumun 10 years relevant working experience within the Construction industry
2. Should possess a minimum qualification of Degree in Engineering or Architecture or equivalent qualification
3. Ability to prioritize tasks well and able to work independently
4. Able to work under stress and complete tasks within set deadlines
5. Fluency in spoken and written Japanese would be advantageous as the incumbent will be required to communicate and collaborate with Japan Head Office

Position Overview:

The Digital Media Marketing Manager will oversee the development and implementation of digital marketing strategies to achieve our brand's objectives. This role focuses on creating, managing, and analyzing content across social media platforms, digital advertising, SEO, and other digital channels to increase brand visibility and enhance customer engagement. The Digital Media Marketing Manager will work closely with creative, analytics, and product teams to drive results.

Key Responsibilities:

1. Digital Strategy & Campaign Development:Develop and implement a comprehensive digital media strategy aligned with the company’s goals.
   Plan and manage multi-channel campaigns across paid, owned, and earned media to drive customer acquisition and retention.
   Collaborate with internal teams to create digital marketing content, including blog posts, videos, graphics, and other engaging assets.
   
2. Social Media Management:Oversee social media accounts, create engaging content, and respond to user interactions to build brand loyalty.
   Develop and execute social media strategies for platforms like Facebook, Instagram, Twitter, LinkedIn, TikTok, and others.
   Analyze engagement metrics and adapt strategies to maximize reach and impact.
   
3. Paid Media & Advertising:Manage and optimize paid advertising campaigns on platforms such as Google Ads, Facebook Ads, and other relevant channels.
   Monitor budget spend and adjust campaigns to achieve the best ROI.
   Conduct A/B testing and apply findings to improve ad performance.
   
4. Search Engine Optimization (SEO) & Content Marketing:Optimize web content to improve organic search rankings and enhance user experience.
   Collaborate with the content team to produce SEO-friendly blog posts, landing pages, and product descriptions.
   Track and analyze site traffic, conversions, and bounce rates to inform content strategy.
   
5. Analytics & Reporting:Utilize digital analytics tools (e.g., Google Analytics, Facebook Insights, HubSpot) to track and report on campaign performance.
   Provide actionable insights and recommendations based on data analysis to improve marketing efforts.
   Create regular reports for leadership on key metrics, ROI, and conversion rates.
   
6. Collaborations & Partnerships:Identify and develop partnerships with influencers, media partners, and digital content creators to expand brand reach.
   Coordinate joint marketing efforts with other departments, such as sales and product development.
   
7. Market Research & Trend Analysis:Stay updated on industry trends, competitor strategies, and emerging digital marketing tools and techniques.
   Conduct regular market research to understand customer behavior, preferences, and digital usage.
   
8. Team Leadership & Development:Oversee and mentor junior digital marketing team members.
   Provide training and guidance to ensure team members are aligned with the latest digital marketing practices.

Qualifications:

• Bachelor’s degree in Marketing, Digital Media, Business, or a related field.
• Proven experience (typically 3+ years) in digital marketing, preferably in a managerial role.
• Proficiency with digital marketing tools (e.g., Google Analytics, Facebook Business Manager, SEO software).
• Strong knowledge of social media platforms, digital advertising, SEO, and content marketing.

Senior .Net Developer-

The successful candidate will definitely have:

· At least 8 years of software development experience

· At least 5 years’ experience working with C#, and particularly modern, cross-platform .NET

· A strong understanding of advanced C# language features, such as async/await, dependency injection, etc.

· Good knowledge of algorithms and data structures, with strong fundamentals in complexity analysis

· Good knowledge of development tools: Jenkins, GIT, SVN, Azure DevOps or equivalent

· Strong ability to analyze code – understand execution flow & debug even without access to a debugger

· Experience with the dotnet CLI, writing and maintaining integration and unit tests

· Strong familiarity with both Windows and Linux, including shell scripting

· Good knowledge of Transact SQL and Entity Framework Core

· Knowledge of a backend stack

· Experience with Agile methodology organization

Job Description:

• To manage and negotiate pricing, commercial terms with local and overseas suppliers and recommend the most competitive suppliers and subcon.
• With experience in Import-export related transactions affairs.
• Ensure continuous supply of required goods and materials and communicate any supply problems which may pose a risk or impact on business operations.
• Negotiate contracts, improved prices and terms of business with suppliers and review opportunities to make business savings utilising negotiation and procurement best practice tools and methods.
• Review specifications and ensure materials ordered meet proper quality standard and comply to contract specifications.
• Maintain and update list of approved suppliers and their qualifications, delivery times, and potential future development.
• Lead and oversees the procurement team to achieve departmental objectives and professional and career growth of staff.
• Facilitate effective communication between procurement team, internal stakeholders and vendors, to ensure smooth procurement operations.
• Perform other duties as assigned.

Job Requirements

• Degree in Supply Chain Management, Procurement, Quantity Surveying, Business, Engineering, or a related field.
• A minimum of 7 years of relevant experience, preferably in a Procurement Department within the Construction industry.
• Required language(s): English & Mandarin (to handle queries and feedbacks from English & Mandarin speaking associates, clients and customers).
• Capable of working independently with strong negotiation skills.
• Detail-oriented, analytical, and possesses excellent problem-solving abilities. Excellent team member, proactive in managing issues and possess sense of responsibility and ownership in his/her work and results.
• Able to work 6 working days on Site.

Job Description:

• Takes charge of the entire engineering department, leading a team as they complete various projects
• To assist in site supervision works
• Coordinate internally with inter-department and externally with clients & consultants
• Coordinating for the project planning, documentation, and execution of works on-site
• Coordination, supervision & monitoring of the progress of the project works on site, manpower mobilization, materials planning & ordering
• Coordinate with the contractor and suppliers on all project implementation issues and attend site meetings when required
• Produce weekly site progress reports and necessary submission
• Attend meetings, and conduct site inspections on work progress to ensure quality control in accordance with authority requirements.
• To carry out daily implementation of works at the site with assistance from fellow supervisors and foremen.
• To plan and ensure all implementations are carried out in accordance with the Construction program.
• Carry out daily discussions with the project team and fellow colleagues to ensure works are carried out smoothly and no re-work or clashes with other trade works.
• Study all related construction drawings and prepare and raise any RFI’s required early before implementation of the actual works.
• To prepare any necessary construction method statement and technical proposal to ensure the smooth transition of works.
• Ensure all necessary inspections in accordance with the client’s requirements are carried out accordingly, correctly, and timely.
• The plan and sequences of the construction operations are in accordance with the Project Quality Plan. Attends all necessary site progress meetings, and internal meetings as & when required.
• Keep track of submission status like shop drawings, materials, samples, method statements & all other technical submissions.
• To carry out resource planning, machinery allocations, and equipment management on a day-to-day basis to ensure works at the site are carried out smoothly.
• Coordinates and maintains constant communications with fellow colleagues from other departments like architectural, technical, and planning.
• Liaise with the client’s supervisory department for site inspections, submission of necessary technical reports, and maintaining necessary records at the site.

Job Requirements:

• Bachelor's Degree in Civil Engineering or equivalent
• More than 10 years of working experience in the related field is required
• Proficient with AutoCAD and other office software
• Ability to work with tight deadlines
• Work closely with the project team to resolve technical issues
• Good attitude and communication skills
• Need to be stationed at the site (Jurong East)
• Willing to work 6 days at the project site
• Experience in LTA projects is required
• Experience with high-rise buildings would be advantageous
• Excellent verbal and written communication skills
• Equipped with leadership skills in which able to lead the engineers in completing the jobs

Job Description:

• Takes charge of the entire engineering department, leading a team as they complete various projects
• To assist in site supervision works
• Coordinate internally with inter-department and externally with clients & consultants
• Coordinating for the project planning, documentation, and execution of works on-site
• Coordination, supervision & monitoring of the progress of the project works on site, manpower mobilization, materials planning & ordering
• Coordinate with the contractor and suppliers on all project implementation issues and attend site meetings when required
• Produce weekly site progress reports and necessary submission
• Attend meetings, and conduct site inspections on work progress to ensure quality control in accordance with authority requirements.
• To carry out daily implementation of works at the site with assistance from fellow supervisors and foremen.
• To plan and ensure all implementations are carried out in accordance with the Construction program.
• Carry out daily discussions with the project team and fellow colleagues to ensure works are carried out smoothly and no re-work or clashes with other trade works.
• Study all related construction drawings and prepare and raise any RFI’s required early before implementation of the actual works.
• To prepare any necessary construction method statement and technical proposal to ensure the smooth transition of works.
• Ensure all necessary inspections in accordance with the client’s requirements are carried out accordingly, correctly, and timely.
• The plan and sequences of the construction operations are in accordance with the Project Quality Plan. Attends all necessary site progress meetings, and internal meetings as & when required.
• Keep track of submission status like shop drawings, materials, samples, method statements & all other technical submissions.
• To carry out resource planning, machinery allocations, and equipment management on a day-to-day basis to ensure works at the site are carried out smoothly.
• Coordinates and maintains constant communications with fellow colleagues from other departments like architectural, technical, and planning.
• Liaise with the client’s supervisory department for site inspections, submission of necessary technical reports, and maintaining necessary records at the site.

Job Requirements:

• Bachelor's Degree in Civil Engineering or equivalent
• More than 10 years of working experience in the related field is required
• Proficient with AutoCAD and other office software
• Ability to work with tight deadlines
• Work closely with the project team to resolve technical issues
• Good attitude and communication skills
• Need to be stationed at the site (Jurong East)
• Willing to work 6 days at the project site
• Experience in LTA projects is required
• Experience with high-rise buildings would be advantageous
• Excellent verbal and written communication skills
• Equipped with leadership skills in which able to lead the engineers in completing the jobs

Job Description:

• Corporate with the constrcution manager to connect with various government acceptance departments.
• Corporate with the constrcution manager to supervise and manage the site to meet the various goals of the project.
• Corporate closely with subcontractors to monitor the progress of small towns and coordinate the work resources required by subcontractors to meet project requirements.
• Corporate with goverment personnel to conduct on-site inspections.
• Participate in weekly or monthly meetings with subcontractors to discuss work progress and corperate in preparing monthly meeting progress reports.
• Establish good relationships with all relevant parties.
• Corporate to ensure site safety and comply with the requirements of the authorities.
• Corporate to organize relevant physical and electronic documents on site engineer, etc.
• Other tasks assigned by the manager.

Requirements & Qualifications:

• Diploma / Degree or above preferably from a recognized University accredited with PEB, Singapore
• Experience with public residential projects would be advantages
• Proficient in Microsoft Office / Projects, AutoCAD
• Ability to keep a positive attitube in a fast-paced environment
• Good team player

Job Description:

• Takes charge of the entire engineering department, leading a team as they complete various projects
• To assist in site supervision works
• Coordinate internally with inter-department and externally with clients & consultants
• Coordinating for the project planning, documentation, and execution of works on-site
• Coordination, supervision & monitoring of the progress of the project works on site, manpower mobilization, materials planning & ordering
• Coordinate with the contractor and suppliers on all project implementation issues and attend site meetings when required
• Produce weekly site progress reports and necessary submission
• Attend meetings, and conduct site inspections on work progress to ensure quality control in accordance with authority requirements.
• To carry out daily implementation of works at the site with assistance from fellow supervisors and foremen.
• To plan and ensure all implementations are carried out in accordance with the Construction program.
• Carry out daily discussions with the project team and fellow colleagues to ensure works are carried out smoothly and no re-work or clashes with other trade works.
• Study all related construction drawings and prepare and raise any RFI’s required early before implementation of the actual works.
• To prepare any necessary construction method statement and technical proposal to ensure the smooth transition of works.
• Ensure all necessary inspections in accordance with the client’s requirements are carried out accordingly, correctly, and timely.
• The plan and sequences of the construction operations are in accordance with the Project Quality Plan. Attends all necessary site progress meetings, and internal meetings as & when required.
• Keep track of submission status like shop drawings, materials, samples, method statements & all other technical submissions.
• To carry out resource planning, machinery allocations, and equipment management on a day-to-day basis to ensure works at the site are carried out smoothly.
• Coordinates and maintains constant communications with fellow colleagues from other departments like architectural, technical, and planning.
• Liaise with the client’s supervisory department for site inspections, submission of necessary technical reports, and maintaining necessary records at the site.

Job Requirements:

• Bachelor's Degree in Civil Engineering or equivalent
• More than 10 years of working experience in the related field is required
• Proficient with AutoCAD and other office software
• Ability to work with tight deadlines
• Work closely with the project team to resolve technical issues
• Good attitude and communication skills
• Need to be stationed at the site (Jurong East)
• Willing to work 6 days at the project site
• Experience in LTA projects is required
• Experience with high-rise buildings would be advantageous
• Excellent verbal and written communication skills
• Equipped with leadership skills in which able to lead the engineers in completing the jobs

Scope of works:

· Contract administration of secured projects.

· Responsible to prepare necessary documentations from shortlisting to award of sub contracts, process include evaluation, comparison and recommendation.

· Preparation and submission of progress claims to clients.

· Evaluate and prepare progress payments to subcontractors / suppliers / service providers.

· Liaison with client or consultant’s Quantity Surveyors.

· Maintain constant liaison with project staffs especially Project Director.

· Monitor records and manage all variation orders.

· Provide necessary documentations for preparation of final accounts with the client / subcontractors / suppliers / service providers.

· Always ensure confidentiality and safe guards of controlled documents.

· Possess the ability to negotiate with client’s Quantity Surveyors during final accounts and or as and when any variation order arises.

· Perform other duties as assigned.

Qualification:

• Degree in Quantity Surveying or other related disciplines.
• Proficient in Microsoft Office, including Words, Excels.
• Proficient in PDF measurement or any other measurement software will be added advantages.
• To base at the project site office, West.

Responsibilities:

• Oversee organization’s office services, facility services & facility improvement initiatives
• Supervise & motivate office, facility and outsource in-house facility service teams to ensure daily office, facility and building operations are carried out seamlessly
• Formulate substantiable administrative and facility management strategies, policies and procedures to devise ways in streamlining work processes and reduce cost
• Manage change management and rollout facility optimization initiatives in the office layout and building facility
• Manage premises-based property protection insurance programmes and project bidding insurance programmes
• Manage admin and facilitybudgets and monitor relevant common and dept expensesto meet Company’s budget policy and guidelines
• Ensure strictly compliance on EHS and other stipulated statutory regulations for the running of building services and facility operations
• Manage tenant services related to office services, building services and facility maintenance
• Keep abreast on the latest cost-effective solutions and implement best practices on office, building maintenance and facility improvement projects
• Source and oversee office/facility contracts and supervise service providers for building services such as catering, cleaning & security services
• Plan and implement premises-wide facility maintenance programmes and improvement projects
• Implement corporate facility management improvement programmes in all country offices

Requirements:

• Degree in Facilities Management/Business Administration
• Minimum 8 years of relevant experience in facility management, office administration, or a related field
• Experience in a supervisory or managerial role is preferred, demonstrating leadership and team management capabilities
• Strong leadership and team management abilities
• Knowledge of facility management best practices and regulations
• Experience in budget management and cost control
• Ability to implement change and manage projects effectively
• Strong communication and interpersonal skills
• Preferably someone with some of these certifications - Certified Facility Manager (CFM), Facility Management Professional (FMP), Project Management Professional (PMP), Occupational Health and Safety certification

Responsibilities:

• End to end stakeholders management

• Manage customer support after the conclusion of the contract

• Responsible of transparent and traceable billing of contracted services

• Single point of contact for all issues and requests with regard to steering, planning and controlling the services to be provided by T-Systems

• Manage continuous improvement of interaction with regard to Customer-to-Customer processes

• Accountable for projects and major orders or services, i.e. more complex services which are not in the scope of regular operation

• Coordinate external suppliers (subcontractors)

• Establish a coordinated and timely service reporting, conducting service reviews and controlling service levels

• Implement changes in line with the contractual stipulations and in cooperation with the units involved

• Propose measures for continuous improvement of service performance

• Identify opportunities and topics in areas where T-Systems has profound experience and is capable of contributing to the customer’s added value beyond the contractually agreed scope of services

• Coordinate operational and strategic targets with the customer.

• Single point of contact to the customer for all non-contractual and non-commercial items including relevant liquidated damages

• Plan, organize and leads regular progress meeting

• Close cooperation with Operation Manager to provide service operations maintained to contractual service level requirements

• Adherence to accreditations / certifications as required, including but not limited to ISO 20000 and ISO 27001

• Driving continuous improvement within the services provided which are evidenced through customer satisfaction ratings

• Driving innovation in Service Operations to improve quality of service and cost efficiency

• Provide ‘Out of Hours’ management escalation for severe business impacting issues

• Ensure conformance to T-Systems’ and the local/global security policy in close cooperation with Customer Security Manager

General Requirements:

• Planning and control of existing revenue and of service delivery in time / quality / costs

• Contract implementation in commercial systems as well as initial and formal ordering

• Ordering of internal / external deliveries including order processing and project contracting of multidisciplinary project teams (e.g. transition and implementation projects)

• Quality monitoring at the contract level

• Ensuring agreed terms of delivery and services

• Project management of small to medium customer deliverables

• General knowledge of IT Infrastructure, Cloud Concepts and Digital Transformation

Communications / Reports

• Regular communications with customers for delivery and services within the contractual framework. Face to Face, virtual, email and telephone based.

• Contact person for the customer for commercial matters within the contractual framework in coordination with the account teams

• Handling of customer complaints and escalations within the framework of the complaint management process

• Conduct customer service reviews and track derived measures and activities

• Regular communications with Operations and Sales for performance and quality

• Providing the agreed invoicing data

• Tracking invoice payment

• Customer reporting / SLA monitoring according to customer requirements, management reporting (technical and SLA)

• Ensuring high customer satisfaction – including measurement process

Sales Process

• Driving the up-selling and cross-selling sales process within the account

• End-to-end ownership of the sales to delivery process (feasibility, time, quality, budget)

Financials

• Responsibility for revenue, expenditure, gross profit and complete invoicing

• Responsibility for budgeting and forecasting revenue, gross profit of contracts (existing business) in coordination with account team

• Ensuring capacity management to secure the required Service line tasks

• Responsibility for contract management and controlling (internal and external)

Language Proficiency

• Able to speak and write fluently in Japanese and English (for Japanese speaking customers)