Position Summary: The Assistant General Manager will work closely with the General Manager to support the Singapore branch's operations and growth objectives. This role requires a highly experienced professional fluent in Mandarin and English, with a proven ability to perform consecutive interpretations between the two languages to ensure smooth business communications. Candidates must possess relevant industry expertise, management experience, and the skills to effectively bridge cultural and language differences in a fast-paced international environment.

Key Responsibilities:

1. Strategic Support and Management: Collaborate with the General Manager in strategic planning and execution to support company growth and promote international awareness of China’s futures market.
   Oversee day-to-day operations, ensure alignment with the company's strategic goals, and maintain high operational standards.
   
2. Bilingual Communication and Interpretation: Facilitate effective communication by performing consecutive interpretation in high-level meetings, presentations, and other business interactions between Mandarin and English.
   Draft, review, and translate key documents and communications to ensure clear and professional language in both English and Mandarin.
   
3. Business Development and Client Relations: Assist in expanding the company’s client network by supporting initiatives that encourage both Chinese and overseas clients to participate in the future market.
   Build and maintain relationships with key stakeholders, including industry counterparts, partners, and clients, to support long-term business development.
   
4. Team Leadership and Cross-functional Coordination: Manage and mentor staff within the Singapore office, fostering a high-performance culture and providing guidance to ensure team goals align with company objectives.
   Collaborate with cross-functional teams, including marketing, compliance, and operations, to ensure smooth workflows and timely project delivery.
   

Qualifications:

• Master’s degree or higher in Finance, Economics, Business, Language, or a related field.
• Minimum of 5 years of relevant experience within the futures, financial services, or related industries, with at least 1 year in a managerial role.
• Proficiency in both Mandarin and English, with strong abilities in consecutive interpretation and business-level written communication.
• Demonstrated knowledge of China’s futures market and its international expansion.
• Excellent interpersonal skills, with a proven ability to build relationships and effectively manage a team.
• Strategic mindset with a hands-on approach and the ability to adapt in a rapidly evolving international environment.

Job Location : Orchard

Work timings : 5 days works week inclusive of weekends & P.H. ; 930-630pm & 1230-930pm

Benefits : Basic + AWS + VB

Duties and Responsibilities – Retail Manager

Sales Floor Operation, Staff Management and Customer Service

1. Manage day-to-day sales operations, develop and execute business plans to achieve sales growth and profit targets. Keep up-to-date on store information and product knowledge to sell and promote merchandise and services of the company employing a consistently high level of service.

2. Stationed on sales floor during store operation hours to lead and motivate sales staff and promoters to carry out their duties effectively and efficiently and to achieve sales, profit and stock targets; ensure that staff and promoters adhere to company policies, rules and regulations. Lead and motivate section’s staff to carry out their duties effectively and efficiently and to achieve profit and sales targets.

3. Ensure that sales area, fitting rooms, stock rooms, showcases and fixtures are always clean and tidy. Ensure also that merchandises on display are clean and neat and that sales staff and promoters observe safety procedures. Control and maintain procedures for fitting rooms.

4. Conduct On-The-Job training – coach staff on service etiquettes, selling techniques, merchandise knowledge, grooming standards and provide POS training. Check on staff and promoters’ performance and discipline. Ensure that all staff and promoters provide the highest level of service to customers; adhere to company policies, rules and regulations; behave according to business etiquette and standards set by the company; and that all staff and promoters are properly dressed and groomed.

5. Effective planning of monthly staff rosters for department manager’s approval; ensure optimal management of manpower strength.

6. Handle and resolve customers’ enquiries and complaints expeditiously. Develop regular customers, update and maintain their records, know them by their names and their shopping interests, research customers’ profiles and obtain their feedback. Maintain and update data bank of regular customers, ensure effective and systematic customer data resources system.

7. Check / approve return or exchange of goods; approval of credit vouchers.

Merchandising and Market Research

8. Plan and control open-to-buy budget through constant review of stock level, stock assortment, delivery schedule and identification of fast-selling and dead stocks and to achieve feedback through frequent consultation with retail advisors and staff.

9. Assist in the implementation of merchandising plans and strategies; to maximize sales and minimize losses through the management of staff, merchandise and space.

10. Assist in the enhancement of online store sales.

11. Forecast and analyze fashion and demand trends, recommend new merchandise mix and suppliers.

12. Assist the department manager in developing new merchandise concept and subsequent promotion and marketing of the product.

13. Plan effective and efficient sourcing and procurement systems, source and procure merchandise.

14. Assist in the negotiation with vendors / suppliers for most favorable terms and conditions and to plan major vendor programs in important growth areas. If necessary, co-ordinate and conduct business meetings with vendors / suppliers and prepare business correspondence.

15. Plan and organize merchandise purchase and delivery schedule from overseas buying trips.

16. Conduct market survey, research trade information and analysis on competitors’ stores; provide reports, feedback and recommendations.

Advertising & Promotions Events / Merchandise Presentation

17. Prepare and execute advertising and promotion plans, budgets and schedules; plan and execute effective merchandise zoning, layout and display working closely with Visual Display team and vendors to present merchandise in an exciting and interesting manner to portray the desired concept / theme.

18. Advice and feedback to department manager on display locations and fixtures to maximize visual impact; feedback on point of sale, publicity on the effectiveness of A&P programs.

19. Assist in supporting the use of digital marketing for better customer engagement and business growth for the physical store and online store.

Sales Budgets / Reports & Stock Inventory

20. Provide and analyze sales, profit and stock budgets/reports. Prepare sales budget and any other forms and reports required by the company.

21. Review purchases regularly and provide recommendations on appropriate actions to be taken, manage physical stock takes and regular stock checks. Ensure that all purchase orders, notices of price revisions, goods returns are duly completed and processed according to established procedures. Facilitate smooth movement of stocks to and from the sales floor. Effect shortage control audits.

Safety and Security

22. Ensure that staff and promoters observe safety and security procedures.

23. Report any shoplifting case to security personnel and to attend to the necessary follow-up action.

24. Any other job-related duties as and when assigned by the company.

About the Role:

Join a leading private equity firm as a Finance Lead, where you will oversee all aspects of Fund Finance and Corporate Accounting, leading a team of 4-5 finance professionals. This is a pivotal role combining strategic financial management, team leadership, and active collaboration with the front office on M&A transactions.

Key Responsibilities:

• Fund Finance Management: Oversee fund operations, including capital calls, distributions, investor reporting, and performance analysis.
• Corporate Accounting Operations: Lead month-end closings, compliance, financial statements, and variance analysis.
• Team Leadership: Mentor and develop a high-performing finance team, fostering collaboration and excellence.
• Process Improvement: Identify and implement efficiencies in financial operations and reporting.
• M&A Support: Collaborate with the front office on due diligence, financial modeling, and acquisition integration.
• Portfolio Oversight: Manage financial processes for portfolio companies on a project basis.
• Stakeholder Communication: Prepare and present financial reports to senior management, investors, and regulatory bodies.

Qualifications:

• Education: Bachelor’s degree in Finance, Accounting, or related field; CPA or CFA preferred.
• Experience: 12+ years in fund finance, corporate accounting, or private equity operations.
• Expertise: In-depth knowledge of private equity fund structures, compliance, and financial reporting.
• Skills: Proven leadership, excellent analytical and problem-solving capabilities, and strong stakeholder engagement skills.

Application Process:

Interested candidates should submit their resume to Tina Wang at [email protected], quoting the job title and reference number. Only shortlisted candidates will be contacted.

License No: 24S2395

Registration No: R2090553

London Stock Exchange Group (LSEG) are looking for Risk professionals in Singapore!

Role summary:

Are you curious with a desire to influence 'Safe Growth' in a rapidly changing industry?

This new 2nd Line of Defence Group Risk role will cover all aspects of Operational, Financial and Strategic risk, and have exposure to all areas of the Group.

The team in Data and Analytics (D&A), FTSE Russell, Risk Intelligence, Operations and Sales (SAM), within Group Risk, provides risk advice and oversight to the business, and supports the reporting and analysis of the risk profile.

Based in Singapore, the role sits within the Group Risk business coverage team and reports to the Head of Risk for Data & Analytics in London. The key role of the team is to support the CRO in ensuring visibility of risks impacting business outcomes (e.g. commercial, technology, operations and transformation) and co-ordinates the reporting and analysis of the risk profile. It supports our business in delivery of their strategy and driving an effective risk and controls agenda.

What you'll be doing:

• Embedding the Enterprise Risk Management Framework across our APAC businesses and operations and driving consistency across 2LOD risk coverage.
• Maintaining oversight of risks across Data and Analytics (D&A), FTSE Russell, Risk Intelligence, Operations, and Sales (SAM) organisations in APAC.
• Supporting the Head of Risk for Operations and APAC by providing regional leadership capabilities to the Group Risk function across the APAC region; including facing-off to local management and support partners across the Group.
• Providing independent review of risks associated with business strategy, new products and major projects and partnerships.
• Delivering effective analytical and data-driven risk reporting for the CRO, with a keen focus on measuring positive outcomes and driving continuous improvement.
• Collaborating with the first line to deliver and maintain a strong risk profile, ensuring risk remediation actions are identified to address control vulnerabilities.
• Maintaining positive relationships across all three lines of defence so that the risk framework has full endorsement from leadership and appropriately addresses their risk management needs.
• Conducting risk reviews, providing balanced advice and identifying and reporting risks appropriately.
• Key to the success of this role will be collaboration across the business, risk functions, and partners in engineering and operations.

What you'll bring:

• Experience in enterprise, operational or non-financial risk management at a senior level.
• A knowledge of technology, data, cloud architecture, or transformation programs would be advantageous.
• Experience in commercial, operations, technology or financial services.
• Experience in reporting for senior governance forums, with familiarity of risk governance activity to support ongoing improvements.
• Credibility, expertise and gravitas to partner and influence at senior management level or above, providing active challenge.
• Ability to take initiative and drive projects to completion, balancing priorities to deliver positive outcomes.
• Strategic problem solving skills with a passion for innovation, driving high quality and efficiency.
• Experience working independently and as part of a team, able to engage across teams and be keen to collaborate across the Group.
• Previous experience in addition to above of working in or alongside Compliance, Audit or Governance roles would be beneficial.

• Formulate sales strategies and conduct sales activities including preparation of proposals for covering Singapore and its neighboring markets in APAC region.
• The position is expected to formulate specific short-, medium- and long-term sales strategies for based on its business and operation policy and drive the sales growth and business performance to achieve our target.
• Collect and interpret market information and regularly report to managements, especially focusing on the opportunities in areas of energy, chemical, life sciences, industrial and urban infrastructure in Singapore, Malaysia, and Thailand.
• Develop and implement measures to explore new business opportunities (new client and new business domain) in our targeted area.
• Identify key issues in business strategy of the company and formulate sales strategies to address them.
• Take operational lead to develop and adjust sales strategies to achieve the financial target of the company.
• Take operational lead to develop and compile proposals by collaborating with relevant divisions/departments of the company while creating the winning strategy.
• Implement measures to explore new business opportunities (new customers and new business domain), as well as build and maintain trusting relationship with new customers, based on the sales strategy.
• Lead negotiations with customers together with project team of the company, including commercial and contract matters. This position is particularly required to handle various types of projects with several stakeholders (both internal and external) and well communicate with our clients and expected extensive knowledge in the business side of the projects.
• Communicate with various stakeholders, including shareholders, partners, relevant government agencies and customers (including existing and new customers) in Singapore and across the APAC region to build and maintain trusting relationships.
• Work together with internal teams to develop proposals including technical idea and solutions to achieve sales targets by ensuring the best possible services and effective communications to clients.

[Job Requirement]

• Bachelor’s degree in any engineering field or business administration.
• Minimum 7 of experience in Oil & Gas and or Life-Science and infrastructure related industry as sales, including more than 3 awarded PJs with a value of 50MMUSD or more.
• In-depth practical knowledge and understanding of contractual practices and contracts in EPC projects.
• Technical and/or engineering knowledges in energy, chemical, life sciences, industrial and urban infrastructure is preferable.
• Excellent interpersonal and analytical skills with the ability to think "outside the box" to solve problems.
• Fluency in spoken and written English.

Operation Hour Staggered 8.5hr Shift – Between 7.30am to 7.30pm (SGT)

• All deliverables and correspondence be written in readily comprehensible English Language.

• The Service Desk representatives shall be proficient in written and spoken English to provide instructions, offer advisory services, training and any other submissions as required.

Pre-requisites

• Familiar with Service Desk day to day Operation. This requirement does not include those with Customer Service Experience in a non-technical call center environment.

• To have a minimum of 3-year end-user support experience, desktop, or technical service desk. Minimally 3-year experience in leading a Service Desk team of at least 15 agents.

• To have the in-depth technical skills to support existing and new computing devices like desktops, notebooks, tablet devices and smartphones with knowledge of Windows Operating Systems, Active Directory Account Administration, and Microsoft Office applications.

• Experience in Situational Management to provide Ad-hoc instructions to the team.

• Experience in Gap Analysis, Productivity, Call Statistic, and Incident Trending.

• Experience in managing Complaints, identify training needs and coaching SD agents.

• Experience in Service Level Agreement (SLA) Reports, identify Service Improvement Opportunities and recommend Action plan.

SECTION A: POSITION SUMMARY

Manage Service Desk team to deliver flawless customer service in managing incident restoration and service level agreements and monitoring the duties of the service desk team members to ensure that client inquiries are promptly attended to.

SECTION B: KEY RESPONSIBILITIES AND RESULTS

1. Manage and lead the Service Desk and staffs to provide 1st level technical support.

2 Act as a further escalation point for unresolved or escalated cases and provide guidance to the team.

3. Take on a wider customer service role and promote the customer service ethic to maintain a high degree of customer service for all support queries and adhere to all service management principles.

4. Report to SD managers on any issue that could significantly impact the SLA and recommends action plan.

5. Take overall responsibility for incident management and request fulfilment (if any).

6. Ensure staffs take ownership of user’s incidents and be proactive when dealing with user’s incidents.

7. Ensure all calls and emails are logged in the Service Desk logging system as per operating procedure.

8. Allocate more complex calls and emails to the relevant IT Support member.

9. Arrange for external technical support where problems cannot be resolved within L1

10. Manage Service Quality Assessment and Coach the agents on proper handling approaches.

11. Provide Domain Briefing/ Training to new joiners.

12 Able to front Service Desk to stakeholders for clarification and enquiries.

Responsibilities

· Accomplish Backend Sales and Booking Budgets set by BU

· Manage the Sales and Booking forecast accurately and to align with BU

· Analyze and map out Customers' Tester platforms against Devices Type and EndApplication

· Provide an update on major customers' Tester platforms against Devices Type and End Application upon investigated.

· Understand customers' business direction and industry market trend via testers' install map and investment plan.

· Explore what types of future Devices customers will be focusing on for the next3 years

· Generate monthly progression reports and review with BU

· Progressively increase Backend Business (Cellcia, Prober) MS through New Devices, Penetration or Development and Legacy Replacement

· Create Strategy to counter New Devices customers in their next business expansion

· Create New Business Strategy to attract customers on 'Legacy Tool Replacement' promotion

· Conduct Monthly review meeting between BU and Region to align goals according to GT35 goal and realize business plan

· Increase New or Sustainable Business for Backend Customers by potentially raising ASP and MPR with according to GT35 goal

· Create and drive upgraded strategy and tactics to increase ASP or Profit (MPR)in the next business expansion

· Conduct Monthly review meeting between BU and Region to align GT35 goal and realize business plan

· Strengthening Operational Readiness

· Provide timely update with respects to BEOL information in terms of market situation, customers' FCST, VOC and issues via CALL reports to BU/Region

Requirements

· Degree in Electrical/Electronic/Mechanical/Mechatronics Engineering or its equivalent

· A meticulous, organized and resourceful team player

· A highly motivated individual who works independently with little supervision.

To find out more about this opportunity, please contact Lionel Liew at [email protected].

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793| EA Personnel: Lionel Liew | Registration No: R1330693

As the Senior Channel Sales / Business Development Manager (CCTV), you will be responsible for driving the sales of VIGI CCTV product range through the company's channel partners islandwide of Singapore and drive growth and expand our market presence in the CCTV sector.

Job Descriptions:

• Develop, execute and implement strategic business development plans and campaign to achieve sales targets and expand our customer base in the VIGI CCTV market.
• Cultivate, manage and maintain new and existing relationships with clients and key channel partners to drive sales of VIGI CCTV products and ensure high levels of customer satisfaction and retention.
• Develop and implement sales strategies and campaigns to achieve revenue and growth targets
• Identify new channel opportunities through market research, networking and secure new partnerships to expand the distribution network
• Monitor market trends and competitor activities to identify new product and service opportunities
• Collaborate cross-functionally with marketing, product, and technical teams to support the go-to-market strategy
• Analyse sales data and provide insightful reporting to the business
• Collaborate with the marketing team to create targeted campaigns that promote our CCTV solutions
• Conduct presentations and product demonstrations to prospective clients, showcasing the benefits and features of our offerings
• Attend industry events, trade shows, and conferences to represent the company and network with potential clients.

Job Requirements:

• Min. 2 years of experience in channel sales or business development, preferably in the CCTV or security technology industry
• Proven track record of building and maintaining successful channel partnerships, business development, exceptional communication skills
• Deep technical understanding of CCTV systems, security technology, systems and solutions
• Excellent communication, presentation and negotiation skills
• Ability to work independently and as part of a team to achieve sales targets
• Good analytical and problem-solving skills
• Ability to communicate Mandarin effectively as the incumbent requires to liaise with Chinese-speaking stakeholders/counterparts for work or project related matters

KPMG in Singapore is part of a global organization of independent professional services firms providing Audit, Tax and Advisory services. We operate in 143 countries and territories with more than 273,000 partners and employees working in member firms around the world. Each KPMG firm is a legally distinct and separate entity and describes itself as such. KPMG International Limited is a private English company limited by guarantee. KPMG International Limited and its related entities do not provide services to clients.

Job Description

The successful candidate will have the following responsibilities:

• Managing audit engagements which include initial engagement planning, analysis of controls and processes, preparation and review of audit documentations and management letters and reports and monitoring of engagement progress against budget and timeline
• Developing and maintaining long-term client relationship and identifying business development opportunities
• Coaching and developing team members to achieve technical competencies and efficient performance

The ideal candidate should have:

• A recognised degree in Accountancy and professional accounting qualifications such as ACA, ACCA, CPA Australia or equivalent
• External audit experience of minimum 10 years or more in a mid-tier or large accounting firm
• Experience in handling a portfolio of listed clients in a medium to large professional services firm
• A good understanding of pertinent business and risk management issues and familiarity with the regulatory and reporting environment
• Strong working knowledge of PCAOB standards, IFRS, US GAAP and SOX-404 is greatly advantageous
• Excellent communications skills, strong analytical skills and excellent business acumen

Only shortlisted candidates will be contacted by KPMG Talent Acquisition team, personal data collected will be used for recruitment purposes only.

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

Team Introduction

The User Growth (UG) team is responsible for the growth of TikTok's international short video products. We help develop customized growth strategies for the products and utilize various marketing, product, and data analysis techniques to achieve business growth goals. The UG team maintains and optimizes a range of product growth strategies, such as paid advertising and organic user acquisition, and skillfully applies them to various businesses to drive growth. Additionally, when new growth opportunities are identified, we create new solutions to help businesses achieve breakthroughs. By joining the UG team, you will be responsible for the growth of products with billions of users and gain hands-on experience in cutting-edge growth practices.

Job Description

- Responsible for developing growth strategy and media KPIs around user retention, target audience, and channel mix

- Execute quantitative analyses of data that translates into actionable insights for growth team as a whole

- Manage segments of larger corporate initiatives both on an on-going and ad-hoc basis while collaborating with XFN teams and stakeholders

- Analyze and deliver key insights on competitive landscape of mobile industry

- Develop and own dashboards to monitor overall marketing channel performance

- Explore channels for new growth marketing opportunities, including both performance channels and other possibilities

- Formulate new business models and make strategic recommendations on how to best optimize existing opportunities

- Work in conjunction with the in-house production team to drive creative development and execution

- Advise on best retargeting and reengagement strategy focused on churned users

- Closely collaborate with cross-functional and international teams across Content & Programming, Product & Engineering, Brand, and Data Analytics to develop new growth opportunities

Minimum Qualifications

- 5+ years of strategic planning, management consulting, or investment banking experience

- Experience performing research and in-depth data analysis to develop business strategy

- BA/BS degree

- Experience in building the go-to-market strategy for a fast growing mobile application or product

Preferred Qualifications

- Experience in building marketing campaigns for user acquisition and brand awareness objectives

- Ability to multi-task, manage multiple projects simultaneously, and promptly change priorities based on business needs

- Strong understanding of international market trends

- Passionate about social media and short video products

- Experience working with international partners in different time zones

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Innova Bio-Medical Pte Ltd is a Singapore-based subsidiary of Innova Medical Group, Inc., under Pasaca Capital, Inc, USA. Innova specializes in diagnostic medical devices and services designed to improve global health outcomes. The company focuses on screening, testing and diagnostics for various health conditions, including infectious diseases such as COVID-19. With its headquarters in Pasadena, CA, Innova has successfully delivered millions of COVID-19 test kits to England and continues to expand its presence globally.

Role Description

This is a full-time hybrid role. The Assistant Sales Manager will be responsible for managing day-to-day sales operations, building and maintaining client relationships, and achieving sales targets for the company’s portfolio of diagnostic medical devices. This role provides the flexibility for some remote work while being primarily based in Singapore.

Key Responsibilities

1. Develop and implement sales strategies to achieve business objectives.
2. Identify and engage potential clients and distributors in target markets.
3. Manage a portfolio of accounts and maintain strong client relationships.
4. Provide after-sales support to ensure high customer satisfaction.
5. Monitor sales performance and prepare regular reports for management.
6. Collaborate with internal teams (Marketing, Operations, Regulatory) to support client needs and ensure timely product delivery.
7. Stay updated on market trends, competitor activities, and healthcare industry developments.

Requirements

1. A Bachelor's degree in Business, Marketing, Healthcare or a related field is required
2. Minimum 3-5 years of experience in the healthcare industry, preferably in medical device sales
3. Proven experience in Sales Management, Client Relationship Management, and achieving Sales Targets.
4. Strong communication, negotiation, and interpersonal skills.
5. Ability to work independently and collaboratively in a fast-paced environment.
6. Knowledge of diagnostic medical devices and their applications in healthcare.

Logistics Manager responsibilities include:

responsible for the overall supply chain management.

organizing and monitoring storage and distribution of goods.

Strategically plan and manage logistics, warehouse, transportation and customer services

Direct, optimize and coordinate full order cycle

Liaise and negotiate with suppliers, manufacturers, retailers and consumers

Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency

Arrange warehouse, catalog goods, plan routes and process shipments

Resolve any arising problems or complaints

Supervise, coach and train warehouse workforce

Meet cost, productivity, accuracy and timeliness targets

Maintain metrics and analyze data to assess performance and implement improvements

Comply with laws, regulations and ISO requirements

Requirements and skills

Proven working experience as a Logistics Manager

Record of successful distribution and logistics management

Demonstrable ability to lead and manage staff

Proficient in standard logistics software

Excellent analytical, problem solving and organisational skills

Ability to work independently and handle multiple projects

BS in Business Administration, Logistics or Supply Chain

• Location: CBD
• Salary: $6000 - $7500
• Comfortable with start up environment

Responsibilities:

Digitalization Solution Planning:

• Develop comprehensive design proposals and system plans tailored to the specific needs of each operational unit.
• Collaborate closely with stakeholders to identify requirements and design effective solutions that align with organizational goals.

User Requirement Analysis:

• Evaluate digitalization projects and clarify user requirements through in-depth analysis and collaboration with users and IT project teams. Ensure that solutions meet user needs and enhance operational efficiency.

Progress Tracking:

• Monitor project progress at various stages, ensuring timelines are met and milestones achieved.
• Control team progress and overall process efficiency to drive successful project outcomes.

Cross-Departmental Coordination:

• Coordinate project operations across departments, fostering collaboration and synergy among diverse teams.
• Assess actual resource allocations and optimize resource utilization for project success.

Risk Management:

• Identify potential risks and issues affecting project delivery.
• Implement quality control measures and propose mitigation plans and solutions to address challenges proactively, ensuring project success and minimizing disruptions.

Communication and Documentation:

• Prepare presentations and documents for project progress reports and relevant meetings.
• Communicate project updates, milestones, and outcomes effectively to stakeholders, fostering transparency and alignment.

Requirements:

• Bachelor's degree in Business Administration, Information Technology, or related field.
• 5+ years of experience in project management, preferably in digitalization or system implementation projects.
• Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.
• Excellent communication and interpersonal skills.

HOW TO APPLY:

Interested applicants, please submit your updated resume in PDF/MS Word format to [email protected]

Please state your availability, current & expected salaries for processing purpose.

All applications will be treated in the strictest confidence.

We regret that only shortlisted candidates will be notified.

Tay Bi Hui Avery

Reg no: R23112677

EPS Consultants

95C5630

Job title: Regional Account Manager

Reporting into: Head of International Sales

About the Company

DCD is a unique marketing services company – DCD has been publishing content and running events exclusively for the data center industry since 1998. They are regarded as a trusted source of information for over 8 million site visitors and 385,000 opt-in data center professionals around the world who regularly interact with the platform.

The Role:

As Regional Account Manager you will be responsible for delivering substantial revenues, selling integrated and multi-channel sponsorship packages to new and existing clients across the Middle East and APAC.

You will be responsible not only for offering tailored integrated solutions to our existing customer base, but also to map and grow those accounts by region, segments and/or product lines.

You will be expected to sell across our digital and F2F product suite. Including the leading live events series (F2F) which attracts over 10,000+ delegates a year, as well as a leading suite of digital marketing products.

Responsibilities:

• Create a sales plan for the designated sales territory
• Your key focus will be within the Middle East and APAC regions, however you may also be asked to look after global accounts and collaborate with sales teams in other geographies to ensure we provide the best solution
• Generate sales through development and maintenance of tactical and strategic relationships with clients
• Understanding your client’s explicit business needs and requirements in a fast-moving market is essential to the role, and therefore you will need to keep up to date with industry news and trends and apply your consultative sales skills to ensure we offer the most suitable solutions to each client
• Provide a high level of customer service at all times, ensure you are in regular communication with your clients by having bi-weekly or monthly campaign calls in collaboration with the client success team
• Have weekly catch ups with the client success team to track progress of your clients’ campaigns
• Write great proposals, using the available DCD sales resources and the information gathered through client research and interaction
• Ensure all leads and contacts are followed up in a timely and professional manner.
• Carry out effective research and preparation for your calls and meetings – use the knowledge of our industry experts within Conference Production and Editorial teams when required
• Log accurately all activity on Salesforce
• Meet your sales targets and work in line with the KPIs
• Support and work in collaboration with the Account Managers, Customer Success, Marketing, Conference Production, Channel Managers, Finance and Operations teams
• Develop your data center industry knowledge to better support your client base
• Attend industry and company events when required

Skills, experience and personal attributes:

• A minimum of 3-5+ years sponsorship sales experience from events and media background
• Ability to sell multi-channel/integrated campaigns
• A consultative sales process in handling complex briefs, responding with considered and creative solutions. Proficiency in SPIN Selling or 'GROW' sales method/process would be preferable.
• High standard of interpersonal skills, professional confidence and tenacity
• Good organisational and time management skills: essential to handle the workload of managing multiple complex accounts
• Strong sense of customer service and client management
• Excellent communication skills; ability to communicate technical information to all audiences
• Demonstrable proficiency in proposal writing, handling multiple stakeholder meetings, running presentations and objection handling
• Proficient with Google Suite preferable but not essential, and ideally Salesforce
• University educated or equivalent
• Able to travel to designated events and business travel globally

Interested? Please click apply now or you may email to our consultant, Laura Denholm directly at [email protected] today!

EA License No.: R22108421

Agency License No.: 11C4388

Job Description:

• Planning, coordinating and managing staff and services to ensure efficient and effective F&B operations.
• Customer service standards are maintained at all times.
• Formulation and implementation of operating procedures and standards, the management and development of team members, and liaise with executive management to ensure that company’ short and long term goals are met.
• Work with team members in service and food preparation to minimize wastage and increase productivity and efficiency.
• Review operating results with the team and identify opportunities to improve performance.
• Ensure all cashiering procedures are processed in compliance with accounting standards.
• Monitor and minimize wastage of consumables and maintain labor productivity ratios.
• Anticipate heavy business times and organize procedures to handle extended waiting lines.
• Monitor guest reactions and confer frequently with service staff or captains to ensure guest satisfaction.
• Respond to guest comments, requests and complaints in a timely and professional manner. Take personal responsibility to resolve issues.
• Manage Human Resources responsibilities for assigned department(s) to include: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; compliance with company policies and legal requirements.

Job Requirements:

• Possess a comprehensive set of F&B service and operations skills.
• Capable of building and managing relationships with multiple departments as well as key customers.
• Administration knowledge of F&B operations and Quality management.

• Manage the staffing process, including recruiting, interviewing, hiring and onboarding

• Ensure job descriptions are up to date and compliant with all local, state and federal regulations

• Develop training materials and performance management programs to help ensure employees understand their job responsibilities

• Create a compensation strategy for all employees based on market research and pay surveys; keeps the strategy up to date

• Investigate employee issues and conflicts and brings them to resolution

• Ensure the organization’s compliance with local, state and federal regulations

• Use performance management tools to provide guidance and feedback to team

• Ensure all company HR policies are applied consistently

• Maintain company organization charts and employee directory

• Partner with management to ensure strategic HR goals are aligned with business initiatives

• Maintain HR systems and processes

• Conduct performance and salary reviews

• Provide support and guidance to HR staff

• Analyze trends in compensation and benefits

• Design and implement employee retention strategies

about the company

Strong branding in the market with a long standing history, this global mnc has been gaining market share in the few years.

about the role

As a Treasury Manager, you will play a pivotal role in overseeing cash flow and liquidity management, ensuring efficient, effective, and accurate financial and administrative operations. You will collaborate closely with internal teams to enhance internal controls against fraud, forecast cash flows, and prepare comprehensive reports for senior management. Your expertise will be essential in maintaining financial stability, optimizing currency operations, and supporting strategic decision-making through detailed cash flow consolidations and analysis.

You will manage the organization’s cash flow, overseeing TT and cheque payments and handling numerous international bank accounts for incoming and outgoing transactions. Your role involves liaising with banks to process transactions, managing ad-hoc queries, maintaining relationships, and handling KYC and compliance matters. Additionally, you will forecast and consolidate cash flows to address the short- and medium-term financial needs of the organization.

In overseeing foreign currency and repatriation, you will ensure the timely and compliant repatriation of specific foreign currencies into Singapore. Monitoring FX requirements and recommending as well as managing foreign currency purchases will also be part of your responsibilities.

Your focus on internal controls and risk management will strengthen measures to prevent fraud, phishing, and other security risks. You will identify and manage financial risks, including currency, interest rate, and credit risks, ensuring the company’s exposure is minimized.

Your role will encompass comprehensive treasury operations and bank loan management. You will manage cash flow, oversee bank loans (including rollovers, drawdowns, and compliance), and handle intercompany loans. To maximize liquidity and minimize FX exposure, you will supervise cash pooling and sweeping operations, as well as forex hedging. Ensuring the accuracy and timeliness of cash flow reporting, you will prepare weekly cash flow consolidations and develop detailed treasury reports. These reports, along with cash flow forecasts and financial analyses, will be presented to senior management and stakeholders to support informed financial planning and decision-making. You will establish and maintain strong banking relationships, negotiating terms to optimize services and minimize transaction costs. Acting as the primary contact for external banking partners, you will handle KYC, compliance, and transaction-related queries. Additionally, you will oversee the implementation and management of Treasury Management Systems (TMS) to enhance operational efficiency. Taking on additional duties or initiatives as assigned will also be an integral part of your role.

skills and experience needed

The ideal candidate should possess a degree in Accounting, Finance, Economics, or relevant professional qualifications. You should have at least 10 years of experience in financial planning and management within an MNC environment, coupled with proven managerial experience leading a treasury team. Extensive experience in cash flow management and a deep understanding of investment management strategies to maximize short-term returns while minimizing risk are essential.

Proficiency in SAP, treasury management systems, and financial reporting tools is required. Strong analytical skills, attention to detail, and experience in cash flow planning will set you apart. Additionally, strong communication and relationship-building skills are vital, as you will need to manage cross-functional relationships effectively.

To apply online please use the 'apply' function (EA: 94C3609/ R1439933 ).

Key Responsibilities

1. HR Operations Management

• Oversee and manage the company’s HR operations to fulfill daily deliverables across the employee lifecycle.
• Administer employee onboarding and offboarding processes.
• Oversee employee benefits and payroll administration.
• Manage the employee grievance handling process.

2. HR Analytics and Process Improvement

• Identify improvement opportunities using HR analytics and collaborate with stakeholders to design and implement solutions aligned with business objectives.
• Establish HR data collection requirements and provide actionable insights and recommendations to senior management.
• Perform data analysis and share insights with the management team.

3. Workforce Planning

• Define, develop, and implement workforce plans in collaboration with stakeholders.
• Drive the annual headcount and budget planning exercise.
• Monitor and control manpower costs to meet key performance indicators.
• Report and address anomalies in employee behavior and workplace environments.

4. Talent Acquisition and Management

• Collaborate with stakeholders to manage the talent acquisition process.
• Oversee and drive the performance management process.
• Support senior management in employee progression and succession planning initiatives.

5. Compensation Management

• Manage new hire offers and compensation-related processes.
• Review and maintain salary structures to ensure competitiveness in the market.
• Administer annual salary reviews and performance-based compensation programs.

6. Employee Value Proposition (EVP)

• Design, develop, and implement EVP initiatives that align with evolving talent pool needs.
• Manage internal employee communication channels.
• Organize monthly employee assemblies, town halls, leadership engagement activities, and team-building events.

7. Data Protection Officer (DPO) Responsibilities

• Ensure compliance with the Personal Data Protection Act (PDPA).
• Alert top management to personal data risks.
• Liaise with the Personal Data Protection Commission (PDPC) as needed.
• Protect personal data through appropriate governance over its collection, use, disclosure, and care.

Requirements

Qualifications and Experience

• Degree in Business Administration or equivalent.
• Minimum 5 years of relevant experience in a similar capacity.
• Strong background in HR management and development.

Core Competencies

• Business Insight: Ability to align HR strategies with business goals and use data-driven solutions for sustainable performance.
• Collaboration: Build and lead cross-functional partnerships to meet employee and business needs.
• Service Excellence: Deliver exceptional HR services across the employee lifecycle with efficient process and project management.
• Organizational Development: Identify and address organizational capability requirements to optimize performance and align strategy, people, and processes.
• Talent Planning: Strategically manage resourcing and talent planning to meet immediate and future business needs.
• Learning and Development: Build organizational and individual capabilities for current and future success.
• Performance Rewards: Design fair and market-relevant reward systems that promote a high-achieving culture.
• Employee Engagement: Foster strong connections between employees and the organization to enhance fulfillment and contribution.

Personal Attributes

• Energetic and people-oriented extrovert.
• Resourceful problem solver.
• Excellent planner, organizer, and communicator.
• Skilled in negotiation and influencing.
• Adaptable to constant change.
• Strong leadership qualities: trustworthiness, integrity, respect, empathy, and altruism.

Work location: Jurong Island (Company shuttle bus provided)

EA License Number: 11C4879

Job Purpose:

The Senior Brand and Franchise Project Manager will oversee the comprehensive development of HomesToLife’s franchise program, ensuring the brand is fully prepared for international expansion. This includes creating a complete franchisee package, developing brand guidelines, implementing an effective lead generation strategy, and establishing a comprehensive training program for franchise operations. Success will be measured by the quality and volume of leads, readiness of franchisee materials, and consistency in brand and operational standards across all franchises.

Key Responsibilities:

1. Brand and Franchise Package Development

• Brand Guidelines: Collaborate with external agencies to develop in-depth brand guidelines that reflect HomesToLife’s values, mission, and market positioning.
• Franchisee Package Creation: Develop a comprehensive franchisee package, including operational manuals, marketing assets, training guides, and onboarding materials, to support franchisee success.
• In-Store Concept and VM Standards: Ensure the development of in-store brand concepts and visual merchandising (VM) standards to maintain a cohesive brand experience across all franchise locations.
• Cross-Functional Collaboration: Coordinate with HQ teams to align the franchise package with legal, operational, and marketing standards, ensuring clarity and accessibility for diverse markets.

2. Training Program Development

• Operations Training: Design a comprehensive training program for HomesToLife franchise operations, covering key operational practices, brand standards, and customer service expectations.
• Training Materials and Modules: Develop training materials and interactive modules that are easy for franchisees to implement and that cover essential aspects of store operations.
• Continuous Improvement: Gather feedback on training effectiveness and make updates as needed to ensure franchisees are equipped to maintain operational consistency.

3. Lead Generation and Franchise Development Strategy

• Lead Generation Strategy: Design and implement a high-impact lead generation strategy targeting potential franchisees, using both digital and offline channels to build a robust pipeline of qualified leads.
• Content and Campaign Development: Develop franchise-focused marketing content, campaigns, and landing pages to engage potential franchisees and build awareness.
• Pipeline Management and Tracking: Establish systems for tracking and managing leads from initial interest through to conversion, ensuring effective follow-up and relationship building.
• Market Research and Prospecting: Conduct market research to identify key franchisee demographics and regions, optimizing lead generation strategies based on market insights and trends.

4. Performance Metrics and Reporting

• KPI Tracking: Monitor key performance indicators for lead generation, brand awareness, franchisee engagement, and training effectiveness.
• Reporting and Analysis: Prepare regular reports for senior management, analyzing lead generation performance, conversion rates, and training outcomes to inform ongoing strategies.
• Continuous Optimization: Regularly assess and refine lead generation tactics, franchisee materials, and training programs based on performance data and feedback.

Required Skills and Qualifications:

• Experience: 7+ years in project management, brand development, franchise development, or retail training, with a focus on lead generation and operational training.
• Education: Bachelor’s degree in Project Management, Marketing, Business, or related field.

Skillsets:

1. Strong project management skills with experience in brand, franchise, or training development.
2. Expertise in lead generation strategy and pipeline management, with familiarity in CRM and lead tracking tools.
3. Excellent communication and training design skills, with the ability to create clear, comprehensive franchisee materials.
4. Analytical skills to monitor KPIs and continuously optimize lead generation, branding, and training efforts.

Overview of the job

Do you want to lead marketing and commercial plans for one of our billion-dollar brands? The Brand Manager (China Market) identifies business opportunities and works with the multi-functional team to build cohesive commercial plans! You are expected to lead and collaborate with different subject matter experts to deliver end-to-end plans for China via qualifying communication ideas, adjusting portfolio pricing and identifying shopping barriers and opportunities.

Your Team

You and other Brand Managers (each handling a brand/category) will report to the Brand Director for the Category or Business Unit. You will work extensively with colleagues from Consumer Market Knowledge, Sales, Communications, Finance etc.

What Success Looks Like

• Demonstrate positive relationship building skills in initial engagements with multi-functional teams
• Deliver Scorecard Business Targets, in line with the goals of the Business Unit
• Deliver Category growth, market penetration and gaining of New Users via Products Innovation Design, particularly in China
• Successful Design and Deployment of Marketing Toolkits for the Brand

Responsibilities of the Role

• Identify Chinese consumers’ needs and wants for P&G’s products, and provide inputs to Research & Development and technical team to design the right package and formula to win with local consumers
• Lead consumer research to develop qualified brand concept, benefit and claims that addresses Chinese consumers’ unmet needs
• Communicate with Chinese local partners, stakeholders, and suppliers to drive P&G business initiatives
• Lead creative agencies to develop communication ideas and execute TV copy production designed/customized for the cultural nuances of Chinese consumers
• Develop initiatives fit-for-use toolkits (including copy, prints, digital i-banners, social & eCommerce contents, sampling trial toolkits, in-store activation, and demos, etc.), and deploy/guide China delivery team for execution
• Coordinate with R&D, Consumer Research teams to qualify the product and package through various tests.
• Craft promotion/pricing strategy and customer/distributor trade terms with the local trade team
• Work with technical team to find the best solution of supply chain to manage the product cost within affordable level

Qualifications

• A college degree (Bachelor’s or master’s is fine, preferably with some business focus)
• 0-3 years of relevant brand management experience
• Excellent forward-thinking, strategic, and courageous leadership skills
• Strengths with strategic and analytical thinking
• An ability to drive innovation and brand growth
• Strong ability to communicate and team capabilities
• You are business proficient in the Mandarin language and possess strong market knowledge of China as the role requires local consumer understanding to develop brand equity and marketing strategies for China Market

About us

We produce globally recognized brands and we grow the best business leaders in the industry. With a portfolio of trusted brands as diverse as ours, it is paramount our leaders are able to lead with courage the vast array of brands, categories and functions. We serve consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Always®, Ariel®, Gillette®, Head & Shoulders®, Herbal Essences®, Oral-B®, Pampers®, Pantene®, Tampax® and more. Our community includes operations in approximately 70 countries worldwide.

Visit http://www.pg.com to know more.

Our consumers are diverse and our talents - internally - mirror this diversity to best serve it. That is why we’re committed to building a winning culture based on Inclusion and our ideal candidate is passionate about the same principle: you will join our daily effort of being “in touch” so we craft brands and products to improve the lives of the world’s consumers now and in the future. We want you to inspire us with your unrivaled ideas.

We are committed to providing equal opportunities in employment. We do not discriminate against individuals on the basis of race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, veteran status, HIV/AIDS status, or any other legally protected factor.

Job Description:

• Planning, coordinating and managing staff and services to ensure efficient and effective events/ conferences operations.
• Customer service standards are maintained at all times.
• Formulation and implementation of operating procedures and standards, the management and development of team members, and liaise with executive management to ensure that company’ short and long term goals are met.
• Liaise with internal and external parties on project details, design concepts and requirements for events
• Budget and cost control
• Review operating results with the team and identify opportunities to improve performance.
• Create, develop, conceptualize, deliver event proposals including brainstorming and presentation to clients
• Monitor and maintain labor productivity ratios.
• Anticipate heavy business times and organize procedures to handle extended waiting lines.
• Respond to guest comments, requests and complaints in a timely and professional manner. Take personal responsibility to resolve issues.
• Manage Human Resources responsibilities for assigned department(s) to include: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; compliance with company policies and legal requirements.

Job Requirements:

• Possess a comprehensive set of service and operations skills, preferably in Events/Exhibition or related industries
• Capable of building and managing relationships with multiple departments as well as key customers.
• Good team player with strong organizational, communication and interpersonal skill
• Able to work under pressure, independent and to meet tight deadlines
• Excellent communication and presentation skills
• Meticulous, able to multi-task and has a good learning attitude
• Able to take on night work and weekends when required

Expected Outcomes

• Effective Change Management: The contract Change Manager will help design and implement change management plans, ensuring smooth transitions and effective adoption of Salesforce.

• Quick Adaptation to Government Norms: Experience in public sector projects equips the manager to understand and operate within government protocols. RVIEW

The ideal candidate:

• Has 1-3 years of Change Management experience.

• Has proven experience in CM frameworks (Prosci ADKAR, Kotter, McKinsey 7s etc.) and tools (e.g., Jira, ADKAR).

• Possesses strong communication skills to facilitate cross-functional collaboration.

• Demonstrates adaptability and a growth mindset, particularly in a fast-paced, iterative work environment

Key Responsibilities

• Change Strategy Execution: Develop and execute change management strategies that align with project goals and public sector guidelines.

• Training and User Support: Conduct training sessions, workshops, and provide ongoing support to promote user adoption and mitigate resistance.

• Stakeholder Engagement: Work closely with government officials and stakeholders to ensure transparency and clear communication.

• Regulatory Documentation: Maintain change logs, training materials, and ensure compliance with public sector requirements.

Salary: SGD 8,000 - 10,500 monthly + RSU

This role will give you the opportunity to:

• Own and nurture operational relationships with partners and unblock the growth opportunities. This means being partners’ point of operational contact (escalations, operational friction patterns), managing stakeholders and conducting business review meetings, providing solutions to partners looking to improve the operational state and supporting them through the execution. Unblocking operational obstacles to growth. 
• Own operational success plans with partners to maximize the value partners get from Wise. This means analyzing the operational performance and being the driver of strategic operational improvements projects with partners and keeping our partners as well as internal teams accountable to follow the timelines on the plan. 
• Scale internal operations. This means looking into the data (on partner-level, regional and global), working closely with servicing teams to understand what are the key friction points caused by platform partnerships and how we can eliminate/ reduce these gaps by negotiating changes with partners, product, engineers and other stakeholders on a regional or global level. Take the lead on driving the cross-team projects implementing these changes. 
• Agree with partners on implementing the endpoints & webhooks. This means exploring what endpoints & webhooks exist and can be helpful and what should be created to help automate internal & partner’s support operational teams by sending the data via API to our partner. Negotiate such changes with a partner, as they need to do tech work on their end as well. 
• Analyze the quality of support we provide to our partners and their customers. This means understanding how well our responses solve the cases raised, what we can do to improve the resolution rate and reduce the amount of contacts by working with the internal teams for your partner and for the whole region in particular. Collecting feedback from assigned partnerships to identify key improvement areas.

As a globally integrated professional services organization, EY is helping our clients capitalize on transformative opportunities through our four core services of Assurance, Consulting, Strategy & Transactions and Tax.
At EY, you’ll have the chance to build a career as unique as you are, on a global scale, in an inclusive culture and with leading technologies. And we’re counting on your unique voice and perspective to help EY become even better, too.

About the Opportunity

Digital technology has revolutionized the financial industry, empowering financial institutions to innovate services, expand global market reach, and personalize the customer experience. At the same time, this digital transformation has significantly amplified technology and cyber risks, given the intricate IT ecosystems of interconnected and interdependent systems.

As a Technology & Cyber Risk professional with Financial Services, you will play a pivotal role in guiding our clients through the complexities of technology and cyber risks associated with their digital transformation journeys. Your capabilities will be crucial in helping them safeguard their digital assets, strengthen technology & cyber resilience, and comply with regulations.

Your Key Responsibilities

• Manage a team of technology & cyber risk professionals
• Assess the design adequacy and operating effectiveness of technology control measures
• Identify systemic and thematic technology related risks
• Advise clients on regulatory matters pertaining to technology & cyber risk
• Share perspectives and insights on emerging trends, regulatory changes, and industry developments in technology

Our Expectations

• Stay abreast of emerging trends, regulatory updates, and industry developments in technology
• Lead technology audits and risk assessments of financial institution clients and service providers
• Possess a working knowledge of current technologies and possess strong project management, analytical and team collaboration skills.

Qualifications & Credentials

• Bachelor’s degree in Computer Science, Computer Engineering, Cybersecurity or related disciplines
• Professional certifications such as CISA, CISSP, OSCP or CCNE are preferred
• Familiar with MAS Technology Risk regulations, NIST, ITIL or other relevant technology risk frameworks

We welcome applications from IT professionals interested in IT Audits, Technology Risk Management or IT Regulatory Compliance.

Join us and play a pivotal role in safeguarding the digital future of the financial industry.

As a Software and Application Manager, you will be leading global teams and supporting multiple projects deploying ServiceNow based solutions for Veracity clients globally.

Your duties include working directly with clients, analysing and planning business strategy, and advising clients on technology solutions. You are also responsible for leading the team during client projects and overseeing its daily operations.

Software and Application Manager is also responsible for delivering outcomes for our clients. You will be conducting needs assessments, configuring applications, integrating third-party apps, building, and maintaining relationships, training and ongoing client support and follow-up. You are technically very strong and can work with customers to ensure their business requirements are solved not only through technology but also through people and process solutions.

Besides this, you will also be providing leadership focus for both your team and for the clients that you are supporting.

Key Responsibilities

• Participation in client engagements, reporting to engagement managers
• ServiceNow platform development
• Experience with release/version upgrades including scheduling cloning and migration of data from instances with ServiceNow
• End-to-End development and complex workflows
• Applies innovative technical solutions to business and the application processes
• Defines and documents procedures for processes and workflows
• Works on multiple projects as a project team member, occasionally as a project leader
• Responsible for troubleshooting problems as reported by users
• Communicates effectively with management and other members of the project
• Additional duties as assigned and defined by management
• Investigate, document, and analyse key client organizational processes
• Maintain an effective client follow-up system to ensure that clients are contacted regarding project progress and overall satisfaction
• Take charge of finding information sources, gathering, and interpreting problem statement, execute analysis and present findings to team members and stakeholders
• Contribute to the development of a strategic vision for product development and enhancement
• Design and architecture solutions in appropriate platforms
• Applying in-depth functional knowledge of ITIL and ServiceNow to customer needs and requirements
• Providing advice to customers regarding industry best practices and process methodology
• Conduct analysis, design, evaluation, modification, testing and implementation of enterprise-wide systems across functional areas
• Maintain high customer satisfaction through the delivery of high-quality, timely, and thorough solutions to customer problems
• Enhance & increase ServiceNow knowledge by doing continuous learning, training and certification
• Manage and lead a team of employees, communicate company goals, safety practices, and deadlines to the team. Motivate team members and assesses their performance.
• Provides help to management, including hiring and training, and keeps control updated on team performance.
• Own project delivery

Basic requirements

· 5-9 years of professional experience

· Expert ServiceNow knowledge

· Expert JavaScript knowledge

· Comfortable with organization leadership roles and working towards the organization’s goal & values

· Openness to travel

· Tertiary education preferred

Professional qualifications and education requirements

· Extensive ServiceNow project experience

· Ability to work independently

· A logical and systematic approach to solving analytical tasks.

· Willingness to invest time in its knowledge and competencies

· Communication and presentation skills (verbal & non-verbal)

· Team leading & project management skill

· Embrace design thinking

· ServiceNow Certified System Administrator (CSA)

· At least 2 ServiceNow Certified Implementation Specialist (CIS)