Job Description

The successful candidate will play an integral role within the IT Service Management Ops leadership team. Armed with a strategic focus and experience in application infrastructure resiliency as well as operational stability the candidate is expected to lead the swift service recovery from complex incidents and managing disaster recovery ensuring high service availability and customer satisfaction in IT service delivery. This position is crucial in ensuring operational stability, which includes leading improvements through process review/transformation and implementation of new initiatives and tools.

Key Responsibilities:

•Take ownership of critical incidents, facilitating resolution with the parties involved, and conducting thorough root cause analyses and post-incident reviews to boost system resilience.

•Transforming and driving operational excellence and system resilience by proactively preventing defects and eliminating inefficiencies in current processes.

•Continuously review the governance and processes of IT Service Management, proposing improvements or new methods to maintain operational agility and stability.

•Providing technical leadership and training to ITSM teams, including offshore resources, and mentoring them in their professional development.

•Align ITSM ITIL practices with various IT teams to prepare them for operational readiness, and managing changes and incidents to maintain efficient service delivery and system resilience.

•Develop technical talent and leadership in the team through upskilling programs and continuous feedback.

•Take accountability for service delivery performance, meeting customer expectations, and driving future demand.

Requirements

•Possess a degree in Information Technology or related fields with Infrastructure Library (ITIL)/Service Integration and Management (SIAM) certification

•At least 8-10 yrs of relevant experience in IT Infrastructure Operations and IT Service Management inclusive of at least 3 years in leadership role

•Proven proficiency in utilizing Agile methodologies for operations management.

•Certification in Business Continuity Management (BCM) is preferred but not mandatory

•Knowledge and hands-on experience with the ServiceNow Platform are preferred, with certifications in ITSM CAS, CAD, or CIS considered a bonus.

•Familiarity with network and cloud technologies (public, private), including Linux, Wintel, VMware, and DevOps.

•Proficiency in collaboration tools such as Microsoft Teams, Sharepoint, JIRA, and Confluence, and monitoring/orchestration platforms like ScienceLogic, Splunk, and APM.

•Ability to:

•Provide strategic direction and leadership to the service management team and influence management decisions with technical insight.

•Building and leading teams to maximize strengths and identify development areas, integrating automation and AI capabilities/solutions.

•Thrive in independent and team-based, hybrid environments with a mix of insourced and outsourced operational delivery

•Engage stakeholders as an advocate for operational resilience, excellence, and standards, driving best practices across work streams while incorporating automation and AI.

•Balance and manage multiple priorities in a fast-paced, growing environment, ensuring effective balance and prioritization in a fast-paced, rapidly growing environment.

•Navigate and escalate complex, multifaceted customer requests or initiatives, demonstrating agility and problem-solving skills

•Demonstrate leadership in overseeing Operations (on-premise and Multi-Cloud), including Major Incidents, IT Operations Command Centres, CAB Change Management, and Service Desk management, coordinating hybrid teams for stability and service excellence.

•Adaptive and responsive to dynamic environments.

•A proven track record in managing IT service delivery Command Centre and ServiceDesk operations, and addressing infrastructure support escalations (e.g., network systems, storage).

•Excellent communication skills across organizational levels, including executive management, supported by strong interpersonal skills, a positive outlook, flexible and adaptable approach.

Responsibilities

• Review and understand statement of works, drawings and schematics, to determine time to deliver and resource planning and management for the project period
• Responsible for coordinating all activities associated with the timely, accurate, and on-budget completion of the project
• Provide project management guidance to the team
• Identify and resolve site issues effectively and efficiently
• Provide regular project reports/updates to customers and stakeholders
• Manage customer expectations and requirements
• Ensure compliance with safety and industry standards throughout project lifecycles
• Coordinate turn-over of project to service department at the end of each project
• Measure project performance to identify areas for improvement

Requirements

• Diploma or Degree in Audio-Visual, Information Technology, Electronics, or equivalent
• Minimum 3 years project management experience in the AV industry
• Understand AV system functionality and installation processes and techniques
• Understand technical and construction documents
• Strong interpersonal skills; ability to work with diverse groups
• Effective communication skills
• Resourceful and able to adapt according to the changing environment
• Valid and current PMP Certification preferred

Business Development Manager Job brief

We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy.

The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Business Development Manager Responsibilities

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople
• · Developing goals for the development team and business growth and ensuring they are met.
• · Training personnel and helping team members develop their skills.
• Finding and developing new markets and improving sales.
• Perform any other duties assigned by the director.

Business Development Manager Requirements and skills

• Proven working experience as a business development manager, sales executive or a relevant role
• Proven sales track record
• Experience in customer support is a plus
• Proficiency in MS Office and CRM software (e.g. Salesforce)
• Proficiency in English
• Market knowledge
• Communication and negotiation skills
• Ability to build rapport
• Time management and planning skills
• BSc/BA in business administration, sales or relevant field
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Job Responsibilities

1.Media Resource Development:

Independently expand and manage domestic and international media resources, including SSPs and app developers. Maintain daily partner relations, resolve issues, and coordinate internal processes.

2.Industry Insights:

Provide valuable insights and business model analysis through client/media interactions and industry research.

3.Market Tracking & Product Improvement:

Monitor mobile advertising trends, competitor moves, and product applications, proposing improvements and updates as needed.

4.Project Coordination & Monetization Optimization:

Work with internal teams to develop ad monetization solutions aligned with global market and developer needs, driving scalable revenue growth.

Qualifications

1.Experience: 5+ years in overseas media partnerships; knowledge of DSP, ADX, SSP, SDK preferred. Proven ability to accelerate business growth.

2.Market Insight: Strong analytical skills for identifying and driving overseas market opportunities.

3.Communication & Ownership: Independent thinker with excellent communication, innovative mindset, and strong accountability for project success.

4.Fluent in English and Mandarin

Summary

Imagine what you could do here. The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized industries. It’s the diversity of those people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to develop a culture where everyone belongs and is inspired to do their best work. Here on the Apple Store Online team, we are responsible for Apple’s largest store. Our main goal is to deliver a magnificent, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things. We are seeking for a highly motivated professional to be a part of the Global Business Operations team. You will focus on APAC Retail Contact Center performance and support for decision of Apple’s Global Retail Customer Care. This position will have a direct role in owning the performance of key operational metrics for RCC. The role requires a detailed understanding of contact center performance metrics and analytics and will drive operational performance improvement at vendor and Apple contact center sites.

Description

This role will work as Individual contributor with full ownership of ensuring the contact centre is fulfilling its performance metrics related goals. With the support of data, this role acts as a consultant to provide insights, observations and recommendations to help improve the business.

Responsibilities:

• Perform quantitative analysis to identify trends, key root causes affecting key performance indicators, translate data into actionable insights and collaborate closely with site lead, Area Managers and Vendor Managers to connect the dots between data and business
• Lead and run Business Reviews in collaboration with partners and drive discussion on performance
• Define, measure and track performance, ensuring end-to-end visibility of metrics, and driving consistency across regions
• Develop effective reporting dashboards for business to analyze the key trends of metrics and generate insights
• Engage with partners to define and achieve metric goals
• Drive positive collaboration with functional teams and your peers to support both strategic and tactical initiatives

Minimum Qualifications

• 4+ years of professional experience in operations, analytics, management consulting, corporate strategy, or equivalent experience
• 3+ years of confirmed data analytics experience including significant knowledge across these tools and languages: Excel, Tableau, SQL, and Python
• Effective presentation and communication skills, including ability to explain sophisticated data and charts in a concise manner to large cross-functional audiences
• Solid team player and analytical demeanor

Preferred Qualifications

• Experience supporting contact centers is preferred
• Experience in performing statistical modeling and analysis and Text Analytics is a plus
• Bachelor’s degree in engineering, mathematics, finance, statistics, economics or other quantitative area, Master Degree or equivalent experience is a plus

Find Out Even More At: https://tinyurl.com/mindflex-fulltime
Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)
Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

Details:
- Assist in shortlisting and recommending suitable tutor profiles to parents
- Coordinate & arrange 1st tuition lesson between client and tutors
- Assist with day-to-day Admin and Operations of company
- 4 Weekdays, 1 Weekend OR 3 Weekdays, 2 Weekends, 9.00AM to 6.30PM
- Able to commit for minimum 1 year
- $2,700-$4,300/Month (Inclusive of Regular Team Incentives)
- Base from $2,500-$3,500/Month & Monthly Incentives ($200-$800/Month)
- Management positions start from $4,000/Month base salary (for candidates identified with leadership potential)
- Clear Salary Progression & Annual Salary Review (Min 5-10%)
- Casual attire, relaxed setting, positive company culture
- Strictly no Overtime, no Bring Work Home
- Office with Modern & Fun Entertainment Facilities

Implement and provide directions in project planning, coordinate works, liaise with clients, suppliers, sub-contractors, Building Management in ensuring overall progress based on schedule planned.

· Ability to clearly and effectively express ideas, thoughts and concepts verbally and in written form.

· Ability to coordinate with relevant parties to manage the progress of the project to make sure that the schedule is kept within the contract period

· Ability to manage multiple projects at a time inclusive of problem solving in event of challenges

· Ensure that works are executed in accordance with approved plans/drawings and contract specification

· Conducts weekly site meeting.

· Assist Project Director and work closely with operations team.

• Leverage administrative expertise to qualitatively record the project outcomes.
• Proactively help clients and project teams in documenting their road maps, forecast needs, alignment to solutions and dependency attributes.
• Co-ordinate between product and marketing team on operational activities.
• Manage documenting and circulating the client's requirements on time / within relevant groups of product, marketing, and content.
• Executing the content profile assessment and reporting to relevant team.
• Managing expectations between content and marketing team.
• While monitoring project costs and controls to ensure that projects stay within budget and escalate to project management at right time.
• Process project invoices and ensure invoices are paid promptly
• Contract administration
• Project Charter documentation. Comms Plan execution.
• Addressing the quality and audit related documentations.
• Managing workshops and recording the outcomes.

To supervise and manage all related matters with regard to the day to day civil activities on the project with theobjective of meeting the schedule, quality, and safety objectives.

To manage and oversee the civil and recovered materials work in order to ensure the Project Safetyenvironmental, quality and Programme objectives are satisfied.

To monitor materials on site in order to ensure that the appropriate material is available to meet theconstruction program.

To ensure all works are carried out in line with LAL health and safety standards in order to provide high-qualityworks in safe and efficient manner.

The Project Engineer (Mechanical) is responsible for managing the installation of air-conditioning and mechanical ventilation (ACMV) system in buildings.

This role involves leading a team of competent supervisors and skilled workers in procuring materials, equipment and manpower, coordinating with stakeholders, installation of the ACMV system as well as conduct of testing and commissioning of the ACMV system.

Job Description:

1. Team Leadership:

• Lead, supervise, and mentor a team of ACMV supervisors and skilled workers.
• Foster a collaborative and high-performance work environment.

2. Stakeholders management:

• Coordinate with main contractor, MEP contractors as well as other trades subcontractors to ensure smooth execution of works.

3. Technical Expertise:

• Provide technical guidance and support to supervisors and skilled workers in executing their works according to technical specifications and drawings, as well as prevailing codes and regulations.
• Ensure smooth execution of works in timely manner to meet project schedule
• Stay updated on industry trends, new technologies, and advancements in air conditioning systems.

4. Budget Management:

• Manage the project budget in materials and manpower.
• Monitor expenses, analyze budget variances, and implement cost-savings measures.

5. Compliance and Safety:

• Ensure compliance with industry regulations, safety standards, and company policies.
• Implement and enforce safety protocols to ensure the well-being of employees and customers.

6. Continuous Improvement:

• Identify opportunities for process improvement and implement best practices.
• Stay informed about emerging technologies and methodologies in air-conditioning repair and maintenance.

Requirements:

• Minimum Diploma in Mechanical Engineering.
• Proven experience in management and execution of air-conditioning and mechanical ventilation (ACMV) works.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Knowledge of safety regulations and industry standards.
• Certification of ACMV systems or related field is advantageous.

Role and Responsibilities:

• Reporting to the Project Director.

• Overall responsible for managing the project team to meet or exceed customer contractual requirements for the delivery of the project.

• Develop, update and maintain the project plan and schedule.

• Manage the project scope, monitor project costing and forecasts, and develop/ maintain the project quality plan.

• Responsible for developing and updating the project risk management plan, and project team organization chart; planning and performing project communications/reporting.

• Work together with the Sales Team to manage project procurement.

• Manage the communications, reporting, and expectations of internal and external project stakeholders.

• Supervising project team members include Solution Architect, Technical Lead, Developers/System Engineers, Testers and Support Engineers.

• Ensure to fulfill specific project scope and responsibilities by working closely with Product Specialists, Technical Subject Matter Experts and System Engineers that support the Project Team.

• Involve in pre-sales activities, focusing on the technical solution, effort and timeline estimation and project delivery aspects of the tender/RFP proposal/presentation.

Job Knowledge/Skills

• Diploma / Degree in Engineering (Electrical/Mechanical) or equivalent.

• MUST have at least 8 years of working experience as a Project Manager with experience in delivering railway communication-related projects such as PA systems, CCTV, Information display systems, and Network infrastructure.

• Knowledge and experience in the following technology areas will be advantageous:

o BIM modelling/Micro-station 3D CAD

o Primavera P6 Scheduling

• Project Management Certifications such as PMP are preferred.

Position Summary:

The Manager will be responsible for overseeing automotive maintenance projects and supporting the Engineering and Operations Control team through innovation and data analysis. The role requires expertise in project execution, optimizing maintenance processes, and leveraging data analytics to drive operational efficiency. The Manager will also play a key role in implementing technological advancements and continuous improvement initiatives to support business objectives.

Key Responsibilities:

1. Project Management for Corporate Fleet:

• Oversee projects, from planning and execution to monitoring and closure.
• Ensure all maintenance activities align with safety standards, quality control, and regulatory compliance.
• Coordinate with cross-functional teams to ensure timely and cost-effective project delivery.
• Manage project timelines, budgets, and resources effectively.
• Track and report project progress to senior management and key stakeholders.

2. Support Engineering & Operations Control:

• Collaborate with workshop operations teams to drive improvements in fleet maintenance operations.
• Develop and implement data-driven strategies to enhance operational performance, including efficiency, productivity, and resource utilization.
• Use data analytics and KPIs to monitor and evaluate the performance of maintenance processes.
• Assist in the development of dashboards and reporting tools to provide real-time insights into maintenance performance and equipment health.

3. Innovation & Continuous Improvement:

• Identify opportunities for innovation and process improvement in automotive maintenance operations.
• Stay up-to-date with the latest trends in automotive engineering and operations control to ensure the company remains competitive.

4. Stakeholder Collaboration:

• Work closely with internal teams (Engineering, Operations, IT, etc.) and external partners (vendors, subcontractors, etc.) to ensure alignment on project goals and execution.
• Engage with senior management to align project outcomes with business strategy.
• Provide technical guidance and support to the maintenance and operations teams.

5. Resource & Team Management:

• Lead training initiatives to ensure that teams are proficient in the latest tools and technologies related to automotive maintenance.

Key Qualifications:

• Bachelor’s degree in Mechanical Engineering, Automotive Engineering, or related field.
• Minimum of 5-7 years of experience in automotive maintenance, project management, or engineering operations control, with at least 2 years in a managerial or supervisory role.
• Proven experience managing complex automotive maintenance projects. PMP or similar certification is advantageous.
• In-depth knowledge of automotive systems, fleet maintenance, and data analytics.
• Strong analytical skills and experience with data analysis tools to optimize operations.
• Experience implementing new technologies, driving process improvements, and promoting innovation.
• Strong written and verbal communication skills, with the ability to influence stakeholders and present data-driven insights.

Competencies:

• Strong problem-solving and critical thinking skills.
• Proactive approach to identifying and implementing solutions.
• Ability to manage multiple priorities and projects simultaneously.
• Ability to work effectively in a fast-paced and dynamic environment.

Working Conditions:

• Office-based with regular visits to automotive maintenance sites and operations centers.
• Occasional travel may be required to meet with external vendors and stakeholders.

To supervise and manage all related matters with regard to the day to day civil activities on the project with theobjective of meeting the schedule, quality, and safety objectives.

To manage and oversee the civil and recovered materials work in order to ensure the Project Safetyenvironmental, quality and Programme objectives are satisfied.

To monitor materials on site in order to ensure that the appropriate material is available to meet theconstruction program.

To ensure all works are carried out in line with LAL health and safety standards in order to provide high-qualityworks in safe and efficient manner.

Job Description & Requirement:

Maintains & assists PM with preparation of Weekly Project Update accurately and on time

· Maintains and updates Purchasing Schedule

· Maintains and updates a complete Submittal Log

· Reviews submittals for conformance to contract documents

· Tracks submittal process timely

· Identifies lead times for materials purchases and tracks fabrication/ ROJ dates

· Maintains and updates Subcontractor Change Order Log

· Maintains and updates Owner Change Order Log § Maintains and updates Lost Day Log

· Maintains and updates RFI Log

· Generates subcontractor meeting agendas and minutes

· Accurate and timely documentation of project issues

· Uses Viewpoint to the fullest extent for every project

· Maintains project document list

· Reviews project documents & creates RFIs in a timely manner

Requirement:

· Preferably from Mechanical Engineering or equivalent

· program in the Engineering field.

· Independent and takes ownership of one's

· responsibilities and tasks

· Candidate should be open to working on construction

· sites.

· Knowledge of AUTOCAD and Microsoft office

· Knowledge in ISO 45001 Safety Management will be an

· advantage

• Manage and responsible day-to-day project operations including coordinating activities with sub-contractors and liaise with all party involved in the project;
• Plan, supervise, execute and follow-up on all project actions and schedules;
• Able to schedule, supervise and control sub-contractors/workers to carry out their works accurately and timely in accordance to the contract drawings and specifications;
• Co-ordinate and establish good working relationship with project team, customers, consultants and sub-contractors to facilitate effective co-ordination of work activities;
• To monitor construction / project progress, ensure productivity, legal compliance and all safety precaution till completion of projects;
• Monitor progress on site and ensure that quality works are carried out in order to meet quality and cost objectives, projects are completed on time, within budget;
• Provide assistance in keeping track of approvals during submission stage so as to ensure compliance with government authorities;
• Liaise closely with sub-contractor & consultants to ensure timely completion of projects.

About the Role:

The Senior Project Manager (Mechanical) is responsible for overseeing and managing the installation of aircons and mechanical ventilation (ACMV) system in buildings.

This role involves leading a team of competent project manager, project engineers, BIM modellers, quantity surveyors, site supervisors and skilled workers in tendering for projects, procuring materials, equipment and manpower, coordinating with stakeholders, installation of the ACMV system, conduct of testing and commissioning of the ACMV system, as well as contract administration.

Job Description:

1. Team Leadership

• Lead, supervise, and mentor a team of ACMV engineers, supervisors and skilled workers.
• Foster a collaborative and high-performance work environment.
• Provide ongoing training and development opportunities for the team

2. Stakeholder Management

• Coordinate with main contractor, MEP contractors as well as other trades subcontractors to ensure smooth execution of works.

3. Technical Expertise

• Provide technical guidance and support to engineers, supervisors and skilled workers in executing their works according to technical specifications and drawings, as well as prevailing codes and regulations.
• Ensure smooth execution of works in timely manner to meet project schedule.
• Stay updated on industry trends, new technologies, and advancements in aircon systems.

4. Budget Management

• Manage the project budget in materials and manpower.
• Monitor expenses, analyze budget variances, and implement cost-saving measures.

5. Compliance and Safety

• Ensure compliance with industry regulations, safety standards, and company policies.
• Implement and enforce safety protocols to ensure the well-being of employees and customers.

6. Reporting

• Provide updates to senior management on departmental performance and challenges.

7. Continuous Improvement

• Identify opportunities for process improvement and implement best practices.
• Stay informed about emerging technologies and methodologies in aircon repair and maintenance

Requirements:

• Bachelor's degree in Mechanical Engineering
• Proven experience in management and execution of aircon and mechanical ventilation (ACMV) works
• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Knowledge of safety regulations and industry standards
• Certification in ACMV systems or related field is advantageous

Summary

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of our people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple and help us leave the world better than we found it.

Description

The AppleCare Technologies Systems Quality team has an immediate opening for a Systems Quality Project Manager to manage and lead User Acceptance Testing (UAT) activities for complex Regional and Global AppleCare systems and software projects. You will be responsible for the planning, coordination, execution management, issue resolution, and progress reporting of testing activities across business and technical groups on BPR led projects. Through your knowledge of industry best practices for quality management, you will help to evolve the way we approach test planning and execution.

Develop Comprehensive Testing Strategies:

• Quality advocate who will collaborate with business and technical teams to create quality test plans for cross- functional systems projects, focusing on User Acceptance Testing (UAT).
• Design testing structures, defining roles and responsibilities across all regions, Apple organizations, and third-party vendors as needed.

Establish UAT Communication and Coordination:

• Define and manage UAT communication plans, including meeting schedules and escalation processes across global time zones.
• Lead the scheduling and coordination of UAT preparation and execution activities.

Risk Management and Resource Planning:

• Proactively identify technological, organizational, and political risks, developing effective mitigation strategies.
• Estimate resource requirements for testing and ensure realistic plans are in place.
• Ensure the availability of test environments and necessary data to support testing activities.

Optimize Testing Through Automation and Analysis:

• Identify and implement opportunities to leverage automation for test preparation and execution.
• Apply strong analytical skills to investigate and resolve issues discovered during UAT activities.

Minimum Qualifications

• 5-7 years experience leading testing/QA, with emphasis on planning and managing cross-functional testing
• BE / BS Tech in Computer Science or information management from a premier school

Preferred Qualifications

• Experience with test automation tools and frameworks
• Experience with different testing methodologies and driving a quality mindset
• Ability to develop technical expertise and understanding of system interdependencies, and their impacts on testing plans
• Ability to abstract technical details and effectively communicate to audiences at different levels
• Proficient at balancing multiple efforts at a time
• Excellent listening, communication, leadership and presentation skills
• Ability to develop and maintain relationships with internal partners
• Exemplify flexible thinking, curiosity, self-motivation, dedication to quality, focus on the details, and a positive perspective
• Strong organizational and documentation skills
• SAP functional experience, and experience migrating from SAP R/3 to SAP S/4 HANA is beneficial
• Ability to travel up to 10% of the time
• Quality Assurance certification (ISTQB, ASQ, etc) and/or PMI certification is highly desirable

Find Out Even More At: https://tinyurl.com/operations-bd-intern-mindflex

Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)

Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

Hi! Our company is looking for University/Polytechnic Interns who are able to commit for a Full-Time Internship of 3 Months & Above (longer durations preferred).

About Us:

• MindFlex Education's internship programme aims to provide internships that are fulfilling, as well as practical in real-world situations
• Our office culture is fun and encouraging. We take our work, as well as our play seriously
• We provide full-time job opportunities for interns who have excelled in their internship
• Enjoy a cosy office environment with modern facilities such as a PS5, pool table, karaoke system & more
• Close-knit team of 15-25 pax, strictly no over-time culture, no bring-work-home culture
• Attractive part-time positions ($14/Hour & above) and full-time positions available after completion of internship

Learning Scope:

Client Relations

• Take charge of handling tuition requests via Forms & WhatsApp
• Ask clients the right questions to gather information efficiently
• Address clients' queries and concerns that they might have
• Transfer clients' requirements into a concise job-post format
• Provide after-sales service to clients (and tutors)
• Monthly check-in on existing client base for any feedback, staying connected and maintaining good relations with them

Tutor Relations:

• Broadcasting assignments via automated outreach channels (Email, Telegram, etc.) to our database of 50,000+ tutors
• Apply filters (eg. Location, Tutor Type, Qualifications) to tag each assignment to the correct target audience
• Assist in profiling, and marketing tutors in a way which captures the client's attention based on their needs
• Assist tutors with technical issues & application processing
• Clarification of agency's commission & policies to tutors

Business to Business (B2B):

• Take charge of MindFlex's B2B arm and work with tuition centres, government agencies & educational institutes.
• Schedule interviews (phonecall, online, face-to-face) between tutors and organisations
• Manage confirmation contracts & invoices for clients

Internal Processes:

• Work with customised back-end software, specially designed to fulfill the company's business needs & improve efficiency
• Maintain cohesive inter-department and intra-department relations, ensure good customer handover between colleagues
• Take charge of designating clients to various teams (traffic control), depending on each team's existing workload
• Maintain an organised record of clients for different departments to contact and follow-up with in future

Business Development:

• Analyse company's past data and trends, to forecast peak periods and develop relevant plans
• Active participation in Business Development meetings to brainstorm for process streamlining and automation
• 1-to-1 & consultations with MindFlex's upper management on strategy building for the company's operations
• Brainstorm & develop new streams of revenue for the company with Business Development Manager
• Execute Business Development plans in a strategic manner

Key Takeaways:

• Hone fast-thinking abilities and good decision-making skills
• Build professional communication and customer service skills
• Develop confident problem-solving and mediation skills
• Learn to stay organised, meticulous and calm in a fast-paced environment
• Become an effective team-player and an independent worker
• Witness firsthand how SMEs create their own in-house software and solutions (from conceptualistion to development to usage)
• Deep involvement and familiarisation in both back-end and front-end processes of the company & industry
• Exposure to real-world data and applications, that puts theory into practice
• Last but not least, private mentoring & sharing sessions with company's founders and management (P.S. we love sharing)

Job Requirements:

• Current University/Polytechnic Student, Singaporean/PR
• Good Command of Both Written & Verbal English
• Friendly, Passionate and Energetic Team Player
• Organized and Good Administrative Skills
• Responsible and Strong Work Ethic
• Decent Typing Speed and Computer Skills
• Polite, Patient and Calm Personality

Location & Working Hours:

• Location: Sin Ming Lane, Midview City (Near Bishan/Marymount MRT)
• 4 Weekdays, 1 Weekend, 9.00am - 6.30pm
• (Working days of your choosing & mutually agreed with the company)
• Strictly No Overtime and No Bring-Work-Home Culture

Internship Allowance:

• $1,000-$1,300/Month

Why Choose Us:

• Fun Company Culture and Working Environment
• Casual Working Attire, Relaxed Setting
• Close-Knit Team of 15-25 Pax
• Office with Modern Facilities (Pool Table, Playstation 5, Karaoke Set, Board Games, etc)
• Company Meals / Outings / Events / Bonding Activities
• Many of our interns have also converted to full-time & contract positions after their internship as they thoroughly enjoyed their learning experience with us
• New Bright Hill MRT at Doorstep

Application:

• Submit an e-mail application with Resume/CV to [email protected] with Email Title "Internship Application"
• Please ensure to include the following in Email and attached documents:

1. Earliest Available Start-Date for Internship

2. Available Duration for Internship

3. Is Undertaking The Internship for A Course Requirement, or Self-Improvement

Others:

• Shortlisted candidates will be contacted for a short interview over Zoom or Face-to-Face
• Signing of Non-Compete contract will be required upon successful selection

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

Citibank serves as a trusted advisor to our retail, mortgage, small business and wealth management clients at every stage of their financial journey. Through Citi's Access Account, Basic Banking, Citi Priority, Citigold and Citigold Private Client, we offer an array of products, services and digital capabilities to clients across the full spectrum of consumer banking needs worldwide.

We’re currently looking for a high caliber professional to join our team as VP - Business Command Center - Major Incident Manager based in Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

The Business Command Center Senior Manager accomplishes results through the management of professional team(s) and department(s). Integrates subject matter and industry expertise within a defined area. Contributes to standards around which others will operate. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function. Requires basic commercial awareness. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Has responsibility for volume, quality, timeliness and delivery of end results of an area. May have responsibility for planning, budgeting and policy formulation within area of expertise. Involved in short-term planning resource planning. Full management responsibility of a team, which may include management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations and may include budget approval.

Job Summary: The Applications Support Senior Manager within the ICG Business Command Center (BCC) / Cyber BCC will be responsible for providing a business centric ICG Cyber event response. In addition the individual will be responsible for managing
Major Incidents and contributing to stability initiatives driven by ICG Production Support, Product Management.

Job Description:

The Business Command Center (BCC) supports the Citi Trade and Treasury Solutions (TTS) and Markets & Securities Services (Investor Services, Issuer Services and Direct Custody & Clearing) business organizations globally. The BCC provides centralized command and control functionality associated with incident and problem support, ensuring continuous improvement of the quality of our service offerings. The group is responsible for enhancing business, operational, and support processes by ensuring transparency, consistent severity and impact assessment, rapid resource engagement, appropriate escalation, and timely communication during outages. Global Business Command Center (BCC) responsibilities include, but are not limited to: Cyber Event/Incident response in co-ordination with the InfoSec, Business and Technology partners.

• Support remediation of Level 0 GEM/Vulnerabilities across the ICG app/infra landscape.
• Support SWIFT Network Security Alert process
• Participate and support Regional/Global/EMT/PS organization level Table Top exercises
• Work with Regional Cyber BCC Leads from other geographic locations to build a strong partnership and year round focus on Cyber
• SWAT-BCC preparedness.

Major Incident Management:

• Facilitate the coordination, communication and escalation of incidents impacting the delivery of TTS and Securities Services to the client
• Serve as a liaison between the Business and Technology teams, promoting rapid escalation of incidents or market events, lending a business perspective to remediation options, and translating technical details into laymen’s terms.
• Monitor ServiceNow dashboard and incident metrics
• Use knowledge and experience, applicable to the incident, to determine the appropriate assessment of impact, severity, and ownership
• Use management and/or leadership skills to ensure the incident recovery team is properly organized, managed, and effectively communicating throughout the life of the incident
• Manage and drive incidents to successful completion and ensure overall Incident management goals and milestones are met
• Review all Incident Management Status and Metrics Reports for accuracy, consistency and timeliness
• Project management and readiness of initiatives related to TTS and Securities Services stability and safety & soundness
• Contribute to effort to develop broad quality analytics to be used by senior leaders in forming quality strategy globally.

Job Skills / Qualifications:

• Proven leadership Experience in Financial Services, especially Cash Management, Transactional Banking and Trade Operations is a must
• Incident/Crisis management experience including: Ownership, Classification and initial support, Escalation/Notification Business Impact Analysis, Resolution Tracking
• Excellent written and verbal communication skills required to influence and negotiate with senior leaders across functions (may be required to communicate with external parties)
• Strong trouble shooting/problem solving skills
• Understanding of Project Management standards
• Experience working with global, multi-region initiatives, projects and teams, including large matrix organizations
• Ability to influence partners and drive cross-functional work reaching optimal solutions to complex problems.
• Attention to detail, comprehensiveness of content and ability to see multiple assignments to completion under aggressive deadlines
• Flexibility to support global time zones, including some on-call weekend support
• Strong client focus
• Strong interpersonal skills
• Effectively share information with other support team members and with other technology teams
• Ability to plan and organize workload
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to communicate appropriately to relevant stakeholder

Education:

• BA/BS with 10+ years relevant work experience
• 3 + years people management or leadership experience in Trade & Treasury or Securities Services, Business,
• Operations, Technology and/or Client Service
• Strong MS Office - Excel, Word, Power Point. Excel, Teams, SharePoint, Visio skills are a must.
• Ability to work independently, ability to multi-task and drive multiple assignments to completion.

How You’ll Succeed

Be conscientious and consistent in identifying security vulnerabilities and working with the respective engineering teams and stakeholders to provide sound guidance and remediations. Be a team player, and a keen learner.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

Find Out Even More At: https://tinyurl.com/mindflex-fulltime
Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)
Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

About Us:
MindFlex Education Pte Ltd is Singapore's #1 and largest Education Agency. Our team is highly focused on bringing the best value to our clients, whilst building an enjoyable and vibrant office culture. Cultivating and caring about our personnel remains at the heart of our company. We promote a fun-filled family-like environment with no overtime culture.
We are currently expanding and looking for fresh & enthusiastic talent to join our team. If you are a great team player with a good sense of responsibility and work ethic, do apply to for this role and we would love to get in touch with you!

Job Scope:
- Handle Day-To-Day Business Operations of Singapore's #1 Education Agency
- Attend to interested clients via various forms of warm leads (form orders, calls, WhatsApp, etc)
(no cold-calling at all!)
- Assist clients in shortlisting and recommending suitable tutor profiles based on their criteria
- Coordinate and arrange 1st tuition lesson for both clients and tutors
- Follow-up with any necessary administrative support and after-sales service
- Familiarize with and utilize custom-made company software which is focused on automation

Job Requirements:
- Friendly, Passionate and Energetic Team Player
- Organized and Good Administrative Skills
- Responsible and Strong Work Ethic
- Decent Typing Speed and Computer Skills
- Polite, Patient and Good Customer Services Skills
- Able to Commit for Minimum of 1 Year
- Poly & University Fresh Graduates are welcome, no experience required

Salary:
- Competitive salary structured towards helping employees grow with the company
- $2,700-$4,300/Month + CPF (inclusive of team incentives)
- Base starts from $2,500-$3,500/Month
- Attractive monthly team incentives from $200-$800/Month
- Clear Salary Progression, Annual Salary Review (Minimum 5-10% Increase)
- Management positions available (for candidates identified with leadership potential)

Working Hours:
- 4 Weekdays, 1 Weekend OR 3 Weekdays 2 Weekends
- 9.00am - 6.30pm
- Strictly No Overtime and No Bring-Work-Home Culture

Why Choose Us:
- Fun Working Environment with a Warm Company Culture
- Casual Working Attire, Relaxed Setting
- Spacious Office with Modern & Fun Entertainment Facilities (Pool Table, Playstation 5, Karaoke Set, Board Games, Massage Chair, Fully-stocked Pantry, etc.)
- Company Meals / Outings / Events / Bonding Activities
- Full Leave Benefits: PH, Annual Leave, Sick Leave
- Career Progression and Low Staff Turnover Rate
- Bright Hill MRT (Thomson-East Coast Line) at Doorstep of Office

Others:
- Shortlisted candidates will be contacted for a short interview over Zoom or Face-to-Face
- Signing of Non-Compete contract will be required upon successful employment

Business Development & Supplier Partnership

• Combing the markets and generate leads through cold calling.
• Lead global contracts negotiation in relations to contract and commercial matters such as contracting of rates, special offers, allocation, release periods, overrides, terms & conditions for attraction tickets.
• Responsible in re-contracting of existing agreements.
• Review and analyzes new products/services at all the agents/guest touch points and determines feasibility of potential business partnership opportunities and relationships.
• Manage the development and launch of new product offerings.
• Manage content uploading not limited to product details, terms & conditions and order fulfillment process.
• Develop and deliver internal presentations and communications to keep internal teams up to date on all Product Development matters.
• Analyzing the product of different competitors to ensure our best conditions in the market.
• Analyzing weekly product/sales reports to identify market trends and growth opportunities.
• Analyzing opportunities for opening of new destinations and product development.
• Generate additional revenue through Incentive Contracts with Suppliers.
• Prepare and deliver presentations/proposals to prospective suppliers with a successful closing rate.
• Work closely with internal stakeholders and subject matters experts to deliver a seamless solution for the suppliers.
• Responsible for achievement of given targets.
• Any contract/sales-related admin tasks assigned.

REQUIREMENTS

• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Business/Hospitality/Tourism or equivalent.
• At least 3 Year(s) of working experience in the related field is required for this position. Senior position will be considered based on experience.
• Strong desire for tourism sales with focus on career and industry growth
• Must possess the ability to work in a fast-paced work environment.
• Must be well organized with the ability to prioritize and handle multiple assignments and be willing to get involved in projects with varying degrees of difficulty.
• Ability demonstrate exceptional skills in sales, customer relations, communications, and problem solving.
• Ability to work independently, exercising good judgment, and initiative.
• Candidate with tourism experience will have an added advantage.
• Excellent verbal and written communication skills in English and Chinese.
• Required Skill(s): Account Management, Sales Negotiation, Client Engagement Skills, Analytical Thinking.
• Task-Oriented, Independent and Sales-Driven.

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work here:

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You are also required to perform these job functions:

• Data analysis, spotting data trends, performing gap analysis, generating reports, and recommending improvements to current business metric collection process
• Produce and deliver tracking and reporting for key KPI/SLA’s in the business
• Responsible for updating key dashboards and scorecards for Senior Leadership and Business Unit (Team Leaders, Training Team, Quality Analysts, etc.)
• Perform ad-hoc data analysis to support the business initiatives
• Create and maintain efficient and secure systems for recording data and producing relevant documentation
• Seek opportunities to drive innovation and process improvement within the reporting spectrum
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX

Who are we looking for?

• Possesses an analytics-related diploma or at least a Bachelor’s Degree
• Experience in extracting, transforming and porting data from source systems to data analytics platform(s) and reports
• Experience in conceptualising, designing, developing, testing, implementing and supporting agile data analytics platforms to support analytical initiatives of internal or external stakeholders
• Experience in analysing different types of data to support business needs and present the results in concise visualisation formats
• Has an inquisitive mind and proactivity to challenge the norms constructively
• Team player with good communication and presentation skills
• Detail oriented, independent and able to work under pressure to meet deadlines
• Experience in Salesforce, advanced Excel and PowerPoint would be preferred
• Ability to use analytical tools such as Tableau, Power BI, Looker, Klipfolio, Qlik, R, SPSS would be added advantage
• Adaptable to various stakeholders, business models and projects

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

Business Development Manager Job brief

We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy.

The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Business Development Manager Responsibilities

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople
• · Developing goals for the development team and business growth and ensuring they are met.
• · Training personnel and helping team members develop their skills.
• Finding and developing new markets and improving sales.
• Perform any other duties assigned by the director.

Business Development Manager Requirements and skills

• Proven working experience as a business development manager, sales executive or a relevant role
• Proven sales track record
• Experience in customer support is a plus
• Proficiency in MS Office and CRM software (e.g. Salesforce)
• Proficiency in English
• Market knowledge
• Communication and negotiation skills
• Ability to build rapport
• Time management and planning skills
• BSc/BA in business administration, sales or relevant field
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

• Lead, plan and manage assigned projects within the business group, in accordance with organizational and project goals, such as budget, timelines and quality, to ensure successful achievement of project objectives and deliverables.

• Act as the single point of contact for entire scope of activities for the designated account in the areas of Cyber Security System and Services, system infrastructure, implementation, network architecture, security polies enhancement, security patching and risk mitigation, security incidents/audits and as well operation support and system maintenance.

• Plan, coordinate and prepare implementation strategies to meet key project milestones such as delivery, tests and payment milestones.

• Managing integration of various Cyber Security System components of the project including hardware, software installation, testing, business process review, redesign, application compatibility testing, data migration and data conversion etc. Familiar with Cloud System Project and implementation, Cyber Forensic software / package is an advantage.

• Create project specifications, schedules, planning, execution, operation as well as securing of resource requirements.

• Overall coordination and management of cyber security related projects through its whole project lifecycle and ensure that projects are delivered on time.

Requirements:

• Bachelor Degree in Engineering (Computer / Telecommunication), Computer Science / Information Technology or equivalent.

• At least 3 years of experience (as project manager or technical project manager) and proficient in project management (Cloud System Environment) with proven track record of completing multi-million dollar IT projects from contract award to system commissioning within a technically complex and demanding environment.

• At least 3 years of IT outsourcing experience with proven ability to work in large groups and managing multiple projects. Project Management experience in Government IT Services Management is an added advantage.

• PMP / CITPM certification and/or Cyber Security Certification (e.g CISSP) or its equivalent is preferred.

Primary Responsibilities:

• Able to grasp and understand business domain knowledge within a short timeframe.

• Plan, script, execute, prepare reports and statistics, communicate to users, and resolve all issues related to system.

• Troubleshooting system and data issues, refining scripts, and execute/ re-run data and document migration where required.

• Management and coordination with external partners and vendors.

• Communicate to internal team and external users for all clarifications.

• Conduct user gathering, training sessions with users where applicable.

• Prepare and update documentations and reports where required.

• Identify system or data deficiencies and discrepancies, and recommends appropriate improvements and changes.

Job Knowledge/Skills

• At least a Bachelor's Degree in Engineering (Computer/Telecommunication), Computer Science / Information Technology or equivalent. Candidates with a relevant IT diploma may also apply.

• Minimum 5 years of experience in Project Management of medium or large scale projects in government related projects.

• Must have experience in designing, coding, testing and implementing Java System Applications.