Job Description

You are responsible for timeliness in processing of patient bills and claims, checking for bill accuracies and review completeness of patient documents for medical claims. In the course of your work, you will handle patient enquiries relating to bills, claims and payments. You will also provide administrative support to the department, be involved in Quality Improvement projects and End User System testing.

Requirements

• Diploma, preferably with 1-2 years’ of relevant experience

• Good team player with strong interpersonal and communication skills

• Highly motivated, independent and adaptable to change

• Customer-oriented and meticulous with a flair for numbers

Assistant Project Manager Job Description

We are looking for an efficient assistant project manager to contribute and support the planning and execution of projects. The assistant project manager's responsibilities include monitoring project progress, following up with stakeholders on the completion or delay of project phases, scheduling meetings, and maintaining project documents and reports.

To be successful as an assistant project manager you should be able to perform any tasks assigned by the project manager in an efficient and timely manner. An outstanding assistant project manager should be able to maintain oversight of all project activities, identify any issues, and ensure these are resolved promptly.

Assistant Project Manager Responsibilities:

• Communicating with stakeholders regarding project needs and goals.
• Contributing to the planning and development of projects.
• Supporting the coordination and management of projects.
• Researching information as required.
• Performing administrative tasks such as preparing invoices, estimates, scheduling meetings, etc.
• Keeping track of and reporting on project progress.
• Completing any tasks assigned by the Project Manager in an efficient and timely manner.

Assistant Project Manager Requirements:

• Degree in business management or a related field preferred.
• Previous experience in project management or a similar role.
• Proficiency in Microsoft Office.
• Highly organized and able to multitask.
• Strong attention to detail and problem-solving skills.
• Excellent communication skills, both verbal and written.
• Able to work weekly whenever needed as part of a team.

Planning, implementing and monitoring Site work schedule.

Coordination the activities concerned with technical development, scheduling, resolving technical problems, quality assurance, testing and inspection.

Check working drawing, identify discrepancy for resolution.

Settlement of project disputes during execution of project.

Carry out design, material requisition, cost control, project supervision and documentation.

Handle technical and engineering problems.

Plan and execute work schedule based on contract schedule.

Coordinate and control construction works on site.

Evaluate subcontractors risk assessment, safe work procedures and method statements.

Review subcontractors/supplier performance after completion works.

Planning, implementing and monitoring Site work schedule.

Coordination the activities concerned with technical development, scheduling, resolving technical problems, quality assurance, testing and inspection.

Check working drawing, identify discrepancy for resolution.

Settlement of project disputes during execution of project.

Carry out design, material requisition, cost control, project supervision and documentation.

Handle technical and engineering problems.

Plan and execute work schedule based on contract schedule.

Coordinate and control construction works on site.

Evaluate subcontractors risk assessment, safe work procedures and method statements.

Review subcontractors/supplier performance after completion works.

This position is under the MARKETING & DEVELOPMENT Team. Together with the Marketing, they drive new businesses and form the heartbeat of the company's growth potential.

Responsibility

• Presenting to consultants, architects, interior designers, developers, property management on customize solutions
• Specifying products for tenders
• Part of a team to launch and develop new products and businesses
• Formulate business strategies to reach out to new markets, including overseas
• Work closely with Sales Team to develop key accounts
• Responsible for the growth of new products

Requirements

• Min 5 years of working experience in sales and /or marketing
• Degree in Business, Marketing, Engineering, Interior Design or Architectural
• Good business acumen to identify opportunities
• Good communication and presentation skills
• Resourcefulness whereby to be able to work with partners to find solutions
• Experience in Built Environment, Facility Management, Interior Design and Architectural preferred

Benefits

• Attractive basic, AWS and motivating quarterly incentives
• Transport Allowance for own vehicle
• Medical Insurance benefits
• Annual overseas incentive trips
• Good work life balance and positive work environment

Interested applicants are invited to apply directly at the NUS Career Portal.

Your application will be processed only if you apply via NUS Career Portal.

We regret that only shortlisted candidates will be notified.

Job Description

We are looking for an experienced Data Manager to oversee the development and use of data systems in ADVANcing Clinical Evidence in Infectious Diseases Network (ADVANCE-ID)

ADVANCE-ID is jointly funded by the Wellcome Trust and Singapore institutions including the Saw Swee Hock School of Public Health and Yong Loo Lin School of Medicine, National University of Singapore. The vision of the Network is to improve public health by developing the clinical evidence base for the prevention and treatment of drug-resistant infections. Its mission is to build and sustain a strategic clinical research network focussed on most efficiently delivering locally relevant interventions for drug-resistant infections.

The Network aims to improve and strengthen clinical research capabilities in the region by acting as a platform to develop good principles and practices. It will stabilise capacity and capabilities to mitigate inefficiencies in trial start-up phase and loss of skillset following study closure, as in typical trial setup. The Network will continuously develop its capabilities, quality and efficiency by learning from and collaborating with other clinical trial networks.

In the long term, the Network aims to support broader infectious disease studies by expanding geographically beyond its original starting point in South East Asia and collaborating with other networks around the world. It will function as an active network that involves patients in platform trials, allowing for rapid clinical research response in the event of an emerging infectious disease or pandemic threat.

The data manager should be a data expert with experience in clinical trial data management and will be working closely with both internal and external stakeholders.

Duties & Responsibilities
• Data Governance: Establishing data governance policies and procedures to ensure data quality, consistency, and integrity throughout the organization.
• Data Collection and Integration: Designing and implementing data collection methods and processes to gather relevant information from various sources.
• Database Management: Overseeing the design, development, and maintenance of databases to store and organize data efficiently. This includes database architecture, data modeling, indexing, and performance optimization
• Data Integration: Combining data from different sources into a single, unified dataset. This involves merging, consolidating, or linking data based on common data attributes or identifiers.

• Data Quality Assurance: Developing and implementing procedures for data validation,data cleansing, and data quality checks to ensure the accuracy, consistency, andcompleteness of data.
• Data Analysis and Reporting: Collaborating with investigators to provide accurate andtimely data for analysis and reporting purposes.
• Data Strategy and Planning: Contributing to the development of data strategies androadmaps aligned with the organization's objectives.
• Collaboration and Communication: Collaborating with cross-functional teams, includingIT, analytics, and business units, to understand data requirements and ensure dataavailability.
• Compliance and Regulations: Keeping up-to-date with data protection regulations,industry best practices, and emerging technologies.

Qualifications

• Experience in clinical trial data management
• Proficiency in data management tools, databases, and programming languagescommonly used in data management.
• Excellent communication and collaboration skills
• BSc or MSc in relevant field

Planning, implementing and monitoring Site work schedule.

Coordination the activities concerned with technical development, scheduling, resolving technical problems, quality assurance, testing and inspection.

Check working drawing, identify discrepancy for resolution.

Settlement of project disputes during execution of project.

Carry out design, material requisition, cost control, project supervision and documentation.

Handle technical and engineering problems.

Plan and execute work schedule based on contract schedule.

Coordinate and control construction works on site.

Evaluate subcontractors risk assessment, safe work procedures and method statements.

Review subcontractors/supplier performance after completion works.

Planning, implementing and monitoring Site work schedule.

Coordination the activities concerned with technical development, scheduling, resolving technical problems, quality assurance, testing and inspection.

Check working drawing, identify discrepancy for resolution.

Settlement of project disputes during execution of project.

Carry out design, material requisition, cost control, project supervision and documentation.

Handle technical and engineering problems.

Plan and execute work schedule based on contract schedule.

Coordinate and control construction works on site.

Evaluate subcontractors risk assessment, safe work procedures and method statements.

Review subcontractors/supplier performance after completion works.

• Must have a diploma or bachelor degree with 5 years of experience.
• Must have knowledge in ms office and other basic computer skills.
• Willing to work on weekends and public holidays.
• Need to prepare the invoice nd project proposals for the new projects.
• Will be liasing wth the clients and coordinate with the authorities for the necessary paper work.
• Will ne scheduling the daily work process and will be incharge for the deployment of the team.
• Assist project manager to liaise with main con site personnel to solve problem on site for ongoing projects.
• Attend site meeting on behalf of the project manager when necessary
• Lead a team of installers on site to ensure the timely handover and the safety protocols
• Conduct training on the fabrication and installation works for the new workers
• Attend site survey for the new projects

Job Description & Requirements

salon managers are responsible for the successful operations of beauty and spa salons. Responsible for both profit and customer satisfaction, salon managers lead their teams of salon staff to provide excellent services, maximize profit and follow all health and safety regulations. As a salon manager, you will be in charge of hiring, training and dismissing staff members and managing the salon's day-to-day activities. Salon managers are often promoted or hired from other salons, where they previously gained experience in salon specialty services. With enough experience, salon managers may eventually become salon owners.

To become a salon manager, you generally need to hold licensure in cosmetology and years of experience offering services to customers. Excellent communication skills are a must for salon managers, so you must enjoy talking to people, be able to communicate with your team and have basic math skills to manage business profits and expenses.

This position is under the MARKETING & DEVELOPMENT Team. Together with the Marketing, they drive new businesses and form the heartbeat of the company's growth potential.

Responsibility

• Part of a team to launch and develop new products and businesses.
• Make viability studies.
• Able to provide customize solutions to key accounts.
• Formulate business strategies to reach out to new markets.
• Specification work to influencers like consultants, architects, interior designers, and developers.
• Develop key accounts and markets.
• Responsible for sales performance of new products

Requirements

• Min 5 years of working experience in sales and /or marketing
• Degree in Business, Marketing, Interior Design or Architectural
• Good business acumen to identify opportunities.
• Good communication and presentation skills
• Resourcefulness whereby to be able to work with partners to find solutions
• Experience in Built Environment, Facility Management, Interior Design and Architectural preferred

Benefits

• Attractive basic, AWS and motivating quarterly incentives
• Transport Allowance for own vehicle
• Medical Insurance benefits
• Annual overseas incentive trips
• Good work life balance and positive work environment

Candidates with lesser experience could be considered for assistant executive position.

Requirements:

* Min Diploma in Mechanical engineering

* Able to use Autocad

* Able to speak English and Chinese

* Knowledge in ACMV

* Ability to work independently, as well as in a team

* Able to work under tight schedule

* Fresh graduate are welcome

Responsibilities:

* Plan and schedules work with reference to contractual schedules

* Attend to all operational matters related to the daily running of the project

* Liaise with clients/consultants/project managers concerning submission for product catalogue/technical data, shop drawing, method of statements and O&M

* Attend site meetings and inspections, report regularly on progress and monitor project schedule

* Testing and Commissioning of the completed installations with Clients/Consultants/Sub-Contractors

* Co-ordinate with clients/consultants/project managers to handover completed project with O&M Manual.

* Conduct training to Client for project handing over

Job Description & Requirements

• To develop and expand local beauty sales for commercial cooling appliances
• To identify and target new business opportunities
• Prepare market collateral of product catalogues and project specifications
• Achieve sales targets and KPIs
• Conduct market search and other local activities

Job duties & responsibilities:

• Work closely with Management and marketing team to develop new online/offline retail strategies to drive business to the various sales channels
• Research, identify and understand potential new target audiences, their spending and buying behaviour
• Create partnership opportunities and collaboration with other brands to achieve business goals
• Analyze market trends, competitive landscape and industry leaders' products and services
• Regular review meetings with Management and Sales teams to ensure that business goals are aligned and well communicated throughout the organisation

Requirements:

• Minimum Diploma in Business / Marketing. Special interest in jewellery is highly advantageous.
• At least 3-5 years’ experience working in Marketing, Retail Sales or E-Commerce related fields
• IT literate. Experience and knowledge in using social media as a marketing tool
• Entrepreneurial spirit and strong commercial acumen
• Self-driven and a strong team player
• Great interpersonal and communication skills

This is a part time position with the possibility of converting into a full time role at a later stage.

Flexibility to work from home. Regular meetings with Management twice a week at agreed timings.

Job location: Toa Payoh Central

You will handle patient enquiries relating to bills, claims and payments through various communication channels and perform cashier duties. In addition, you will be involved in the collation of statistical information as well as Quality Improvement projects.

• Diploma with at least 1 year of relevant experience
• Good team player with strong interpersonal and communication skills
• Highly motivated, independent and adaptable to change
• Customer-oriented and meticulous with a flair for numbers

Responsibilities:

• Work closely with team members in Business Development to achieve personal sales target and company sales target
• Understand company’s product and solutions, and present to clients
• Able to communicate effectively and professionally with clients, both spoken and written
• Market research and provide feedback to development team
• Assist in account management of company’s existing clients
• Evaluate customers’ future needs and recommend best practices

Requirements:

• Candidate with experience in IT, Digital Solutions, F&B or Retail related Sales will be a plus.
• Looking for individuals with ability to speak and write in Chinese to cater to our growing Chinese-speaking customer base
• Candidates who possess relevant qualifications, employment background and suitable skills sets are most welcome to apply

Planning, implementing and monitoring Site work schedule.

Coordination the activities concerned with technical development, scheduling, resolving technical problems, quality assurance, testing and inspection.

Check working drawing, identify discrepancy for resolution.

Settlement of project disputes during execution of project.

Carry out design, material requisition, cost control, project supervision and documentation.

Handle technical and engineering problems.

Plan and execute work schedule based on contract schedule.

Coordinate and control construction works on site.

Evaluate subcontractors risk assessment, safe work procedures and method statements.

Review subcontractors/supplier performance after completion works.

About Globibo

Globibo is a comprehensive Conference Technology Company as well as an International Language & Training Service Provider. We are the largest Integrated Event Technology Provider in Southeast Asia and the benchmark for quality interpretation and translation based on international standards. As the partner of all major Embassies, Organizations and International Companies, we focus on the customization of our services to specific needs. We are pioneers in research-driven learning methods and innovative learning aids. For more information please visit www.globibo.com.

Your impact

You will play a huge role in assisting the development of Globibo’s presence in the region by working with our existing international clients. Collaborate with the largest brands and organizations in the world to provide world-class translation, interpretation & training projects. Leverage our in-house platforms and network of international partners to customize and deliver solutions.

Account Servicing (50%)

• Respond to enquiries, provide quotations/proposals
• Follow up on converting and extending quotations
• Keeping contact health for VIPs in green (+5 contacts monthly)
• Regularly reach out to all contacts in Account to keep mindshare
• Effectively increase revenue from existing clients
• Establish long-term support contracts
• Leverage existing contacts to identify new Leads in the account
• Company Introduction to New Leads

50% Project & Product Management

• Determine & document project scope with Customers
• Manage Customer Interaction and Change Management
• Follow up on Customer / Student Feedback
• Identify and contract required partners for service delivery
• Manage projects/events at the location
• Develop, Customize and/or Improve marketing material for platforms and services
• Identify Partner for strategic/scalable growth
• Follow up with the product development team on product improvements

Your Potential Profile

You are a self-motivated individual work enjoys working independently. You are passionate about language learning or event technology services

1. Bachelor's Degree or above in Marketing/ Business Management, or a related field
2. 3-5 years of experience in corporate sales (B2B) or project management
3. Great communication skills, Fluent English required (written and speaking) to communicate with global clients
4. Ability to identify and address the specific needs of each customer
5. Highly motivated & Independent Individual with an eye for detail & analytical skills
6. Prior experience in communicating with senior managers
7. Result- orientation; high focus on driving (business) results and KPIs

Your Benefits

• Group Incentive Scheme
• Solid Induction Programme with a personal mentor
• Best functional training program in the industry
• Personal Development Plan with weekly coaching and external training
• FlexiTime working options
• FlexiPlace working options
• Exposure to the leadership development program

Your Career Path

In this role, you would have the opportunity to:

• Reach out & develop relationships with industry partners, and stakeholders; bring about Globibo’s brand image & presence in the industry
• Play a pivotal role in leading business development & sales for a relatively new market
• Penetrate new organizations, convince & develop relationships with entirely new contacts & potential clients
• Work on varying & dynamic opportunities/projects
• Experience the entire end-to-end sales and project cycle from idea conception to implementation
• Collaborate with our technical subject-matter experts across services, work in tandem with other operational teams/members

Please note that your personal data/ assessment results will be kept strictly confidential and treated as per the Personal Data Protection Act (PDPC) / General Data Protection Regulation (GDPR) for candidates who are based in the European Union.

In the meantime, please find some basic information about our world-class Career Development Program:

• Globibo Career Path: http://www.slideshare.net/globibo/globibo-career-path
• Globibo Career Development: http://www.slideshare.net/globibo/career-at-globibo-overview
• More Career information under: https://www.globibo.com/career.php

Interested applicants are invited to apply directly at the NUS Career Portal.

Your application will be processed only if you apply via NUS Career Portal.

We regret that only shortlisted candidates will be notified.

Job Description

To provide administrative support for the Department's academic programmes and related activities.
- Admission exercise (logistics, coordinate interview arrangement and admission outcome)
- Timetabling, process module registration, collate semester teaching feedback
- Examination planning (e.g. assignment of venue, schedule, examiner), management (invigilation, logistic) and processing (pre and post exam graduation requirement checks, scripts checking, appeals, reports generation)
- Special Programmes (e.g. industrial attachments/internships, student exchanges)
- Graduation duties (procession, ushering)
- Attend to general enquiries
- Any other administrative duties as assigned

Job Requirements

• Diploma holders. Those with no experience, with can-do attitude and willing to learn are encouraged to apply
• Good communication (oral and written) skills
• Student-oriented and eager to serve
• Organised, able to multitask and meet deadlines
• Team player who is independent and able to work collaboratively with various stakeholders
• Singaporeans only

Job Description

· Monitor vessel operations for compliance with the Company’s HSEQ policies and procedures, ensuring that it is effectively implemented on board by means of responding to all HSQE reports within company’s SMS.

· Ensure that practical procedures to meet the HSQE Objectives and Policies are developed, implemented, and revised.

· Ensure fleet vessels compliance with SOLAS, MARPOL, STCW and MLC regulations.

· Ensure cargo and ballast procedures are properly implemented on board and verify cargo and/or ballast plans for compliance with all safety aspects.

· Ensure fleet vessels Navigation practices/procedures meets industry standards and maintained through improved navigation practices, equipment, training and procedures.

· Monitoring SIRE Vetting Inspections status of fleet vessels, arrange and coordinate inspections. Response to observation/s until final close-out.

· Responses to deficiencies observed during Port State Control (PSC) and Flag State Control (FSC) inspections.

· Coordinate preparation, approval and maintenance of procedure manuals/plans as required by related international conventions.

· Coordinate registration and take-over or hand-over of vessels.

· Coordinate and arrange issuance and amendments to all vessel’s trading & statutory certificates in close liaison with Technical Superintendent.

· Assist HOD in any Marine, Operation and Safety matters.

· Participate in company emergency response.

· Take lead in incidents and accidents investigation.

· Carry-out internal audit and safety inspection on board fleet vessels.

· Sail on board the vessel as required.

Requirements

Qualification: Master Mariner with seagoing experience as senior officer on Tanker. Previous shore experience of two years at least similar position. Good Knowledgeable of regulatory, class requirements and international standards. Must be conversant with ISM/MLC/SIRE/CDI and TMSA requirements. Certification for ISM, ISPS & MLC Internal Auditor. Ability to effectively work and communicate within multicultural office and shipboard environments.

• Must have a diploma or bachelor degree with 5 years of experience.
• Must have knowledge in ms office and other basic computer skills.
• Willing to work on weekends and public holidays.
• Need to prepare the invoice nd project proposals for the new projects.
• Will be liasing wth the clients and coordinate with the authorities for the necessary paper work.
• Will ne scheduling the daily work process and will be incharge for the deployment of the team.
• Assist project manager to liaise with main con site personnel to solve problem on site for ongoing projects.
• Attend site meeting on behalf of the project manager when necessary
• Lead a team of installers on site to ensure the timely handover and the safety protocols
• Conduct training on the fabrication and installation works for the new workers
• Attend site survey for the new projects

Job Responsibilities:

The job holder is responsible for carrying out TADM’s role of providing fair and expeditious resolution of salary and contractual employment claims between migrant workers and their employers through a holistic case management approach. This involves:

(i) Overseeing TADM Service Centre at the Ministry of Manpower (MOM) Service Centre (TADM@MOMSC), ensuring seamless end-to-end case management operations, from claims lodgement, mediation to payment monitoring;

(ii) Formulating and reviewing all operations concepts and work procedures at TADM@MOMSC to ensure that they are up-to-date and relevant;

(iii) Developing strategies and measures to help migrant workers and their employers resolve salary disputes upstream without claims lodgement and avoid future disputes;

(iv) Facilitating MOM services for migrant workers where required, such as special pass issuance;

(v) Aligning operations of TADM@MOMSC with policy directions and strategic outcomes;

(vi) Establishing partnerships and collaborations on case management with internal and external stakeholders and partners, and representing TADM on migrant workers matters;

(vii) Building a strong organisational culture of business and service excellence at TADM@MOMSC; and

(viii) Building capabilities in systems and processes for effective and efficient case management and sensing.

The job holder will lead and manage about 50 staff in four teams, and report to the General Manager of TADM.

Job Requirements:

• A tertiary qualification
• Minimum 10 years’ experience in high caseload operations management
• Minimum 10 years’ experience in a functional role which requires application of employment legislations, contract law and/or human resource
• Strong leadership skills with experience in managing large teams
• Strong strategic and critical thinking and analytical skills
• Excellent collaboration and engagement skills to work effectively with internal and external stakeholders at all levels
• Good team player with strong interpersonal skills
• Able to communicate and write effectively
• Good knowledge of employment legislations, tripartite guidelines and advisories, and contract law

The position offered will be commensurate with the candidate’s experience and suitability. Kindly state your expected salary in your resume. Only shortlisted candidates will be notified.

The Role

This position will manage and administer leases in a portfolio of Office Commercial properties.

Job Responsibilities

• Responsible for management of leases which includes preparing and checking lease documents, checking and activation of contracts, preparing and maintaining tenancy schedule.
• Responsible for lease documentation, audit checks on leases and tenants, arrears management, tenant and other related lease management functions.
• Enter information and data into the system and maintain the database, as well as monitor the status of lease documents.
• Execute the arrears management process in collecting payments from tenants of a portfolio of properties, prepare arrears report on a regular interval.
• In charge of tracking security deposit, monitor submission of gross sales turnover reports and audited sales reports by tenants and adjustment of audited sales.
• Covering of administrative duties.

Job Requirements

• Possess a Diploma in relevant courses.
• At least 1 to 2 years of relevant experience.
• Proficiency in Microsoft Word and Excel are essential.
• Experience in SAP will be an added advantage.
• You should be meticulous, diligent, a team player, independent and process initiative. Other key attributes include excellent communication and interpersonal skills.

We are looking for a results-driven and client-centric Business Development Executive to source for and manage our corporate clients and partners, developing long term relationships with them while seeing through their needs and requests.

Responsibilities:

• Develop and maintain strong relationships with existing and potential clients to create new business opportunities
• Prepare and present new business proposals for clients based on their business objectives
• Maintain knowledge of all product and service offerings of the company
• Work independently and collaboratively with internal stakeholders see through order fulfilment
• Be the main point of contact for clients during and after a paid promotional period.
• Conduct analysis and provides recommendations related to emerging industry trends and expansion opportunities
• Strategize and develop business opportunities to reach revenue targets
• Organize events with our partners and internal stakeholders

Requirements:

• At least a Diploma in any discipline
• Must possess strong customer service skills and good negotiation skills
• A good team player with good follow up skills.
• Self-motivated and able to work independently under fast-paced environment.
• Takes initiative to make things happen
• Excellent problem-solving skills
• Possess good interpersonal and communication skills
• Fresh graduates may apply

Technical Account Manager (TAM) – Public Cloud Operations is an individual contributor role who will provide technical expertise to manage “Public Cloud offers” available in market like Microsoft Azure; Amazon Web Services; Google Cloud etc.

TAM will facilitate the building of platform and will be responsible for management and Quality of Service of the cloud offers during the RUN phase. TAM will be responsible for owning and resolving the technical issues on the platform which comprises for multiple technologies.

Candidate should be skilled in causal analysis and have excellent verbal & written communication skill in order to manage global stakeholders.

Brief of activities would be performing by this role:

• Technology watch (study, documentation)
• Customer study and proposal for better experience
• Cloud migration tools knowledge
• Service Management & Project Management
• Handover to Run team after build/ implementation in public cloud
• Change Management
• Presales support
• Solution proof of concept
• Design and build support for customer and TTM projects
• Public Cloud Design/ Build/ Operation Support:
• Provide Knowledge Transfer to the L2/ RUN teams
• Work closely with Engineering team & Validate new Products and Major Releases related to Cloud offers
• Presales Support : provide technical support to Presales team/teams
• Perform initial deployment and Validation of Public Clouds architectures (Azure/AWS/GCC)
• Provide Root Cause Analysis (RCA) for all major problems
• Ensure the consistent Level-3/ principal support for Public Clouds, Roles & Features to Level-2 system teams and customers
• Provision of technical consultancy to development plans and projects
• Provide Root Cause Analysis (RCA) for all major problems
• Maintain a thorough understanding of the tools, systems, and processes required to provide quality customer support.
• Manage cross-functional deliverables, and detailed timelines.
• Coordinate plans with business teams & operations to meet strict project deadlines for on-time delivery.
• Ensure delivery of required documentation (technical, procedures, configuration management tools) required for handover to Operations teams
• Introduce his customers to new solution features and will suggest according to their solution usage
• Report anomalies and write/manage proactive/corrective actions plan
• Organize Customer meetings, Deliver Monthly Dashboard on Solution Usage & performance
• Support & Assist our Customers in their service usage (Best practices, configuration, Q&A, help/follow to the incident resolution)
• Have overall accountability of the Quality of Service of the managed cloud offers. Responsible for the regular Quality of Service (QoS) reporting of the cloud platform (KPI definition, SLA achievements). Responsible for management of the Operational teams through Operating Level Agreements.
• Manage the Release & Patch Management process with the production team to make sure the platform is up-to-date. Make sure the appropriate CAB are activated and obtain CAB approval
• Be in close relationship with the problem manager to speed up problem resolution and corrections implementation

Educational Qualifications

• University degree in Engineering or Science or BS Computer or equivalent with 60% or above.
• ITIL Certified
• MCPIT/ MCSE/ Linux Certified
• AWS, MS-Azure; GCC Expert Certifications
• Project Management/ Service Delivery or Management

Relevant Experience

• 12-15 years of managing IT Systems/ Virtualization
• 4-6 Years of experience in designing, migrating and implementing Public Clouds (Azure/AWS/GCC)
• 5-8 years of Service/ Project management

Desired Skills/Knowledge:

• Excellent knowledge and solid experience in “Public Cloud offers” available in market like Microsoft Azure; Amazon Web Services; Google Cloud etc.
• Excellent knowledge of Cloud migration tools.
• Knowledge on VMWare ESXi, vSphere; Linux, Windows
• Understand and willing to provide Cloud management support on rotational basis, 24 X 7
• Problem solving and investigation capabilities
• Strong communication skills
• Good written and fluent English and good interpersonal skills
• Should be a team player